Epson WorkForce Pro WF-7820 Users Guide
Epson WorkForce Pro WF-7820 Manual
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- Epson WorkForce Pro WF-7820 | Users Guide - Page 1
WF-7820/WF-7840 Series User's Guide - Epson WorkForce Pro WF-7820 | Users Guide - Page 2
- Epson WorkForce Pro WF-7820 | Users Guide - Page 3
Contents WF-7820/WF-7840 User's Guide ...15 Product Basics ...16 Using the Control Panel ...16 Control Timer Settings 40 Changing the Power Off Timer Settings 42 Epson Connect Solutions for Smartphones, Tablets, and More 43 Setting Up Epson Connect Services 43 Using Epson Email Print ...45 3 - Epson WorkForce Pro WF-7820 | Users Guide - Page 4
Print Service ...49 Using Fire OS Printing ...50 Using Windows 10 Mobile Printing ...50 Using Epson Print and Scan App with Windows Tablets 51 Voice-activated Printing ...51 Wi-Fi or Wired Networking...53 Network Security Recommendations 53 Wi-Fi Infrastructure Mode Setup...54 Selecting Wireless - Epson WorkForce Pro WF-7820 | Users Guide - Page 5
Paper Tray (Rear Paper Feed Slot 80 Paper Loading Capacity ...83 Double-sided Printing Capacity ...92 Borderless Paper Type Compatibility 95 Compatible Epson Papers...96 Paper or Media Type Settings - Printing Software 97 Selecting the Paper Settings for Each Source - Control Panel 98 Paper Type - Epson WorkForce Pro WF-7820 | Users Guide - Page 6
Setting Options...138 Selecting Default Print Settings - Windows 139 Changing the Language of the Printer Software Screens 140 Changing Automatic Update Options 141 Printing with the Built-in Epson Driver - Windows 10 S 142 Selecting Print Settings - Windows 10 S 143 Printing on a Mac ...146 - Epson WorkForce Pro WF-7820 | Users Guide - Page 7
ScanSmart 186 Saving a Scan...189 Attaching a Scan to Email ...190 Sending a Scan to a Cloud Service 191 Printing a Scan...192 Selecting Epson ScanSmart Settings 193 Changing the Epson Product 194 Changing the Scan Settings...195 Changing the File Name Settings 196 Changing the Save Settings - Epson WorkForce Pro WF-7820 | Users Guide - Page 8
the Fax Utility - Windows 245 Sending Faxes Using the Fax Utility - Mac 248 Receiving Faxes...251 Fax Reception ...251 Receiving Faxes Automatically 252 Receiving Faxes Manually...252 8 - Epson WorkForce Pro WF-7820 | Users Guide - Page 9
270 Checking Cartridge and Maintenance Box Status - Mac 273 Purchase Epson Ink Cartridges and Maintenance Box 274 Ink Cartridge and Maintenance Box Part Numbers 274 Removing and Installing Ink Cartridges 275 Printing with Black Ink and Expended Color Cartridges 279 Printing with Expended Color - Epson WorkForce Pro WF-7820 | Users Guide - Page 10
the Paper Guide ...297 Ink Installation ...317 Software Installation Problems ...318 Solving Network Problems ...318 Product Cannot Connect to a Wireless Router or Access Point 319 Network Software Cannot Find Product on a Network 320 Product Does Not Appear in Mac Printer Window 321 Wireless - Epson WorkForce Pro WF-7820 | Users Guide - Page 11
Icon Does Not Appear in Windows Taskbar 332 Error After Cartridge Replacement 333 Printing is Slow ...333 Solving Page Layout and Content Problems 335 Inverted Image...336 Too Many Copies Print ...336 Blank Pages Print ...336 Incorrect Margins on Printout...337 Border Appears on Borderless - Epson WorkForce Pro WF-7820 | Users Guide - Page 12
Scanning Software Does Not Operate Correctly 347 Cannot Start Epson Scan 2 ...347 Scanning Speed is Slow ...348 Cannot Save a Scan to a Shared Folder Over a Network 348 Solving Scanned Image Quality Problems 350 Scanned Image Quality Problems 350 Image Consists of a Few Dots Only 352 Line of - Epson WorkForce Pro WF-7820 | Users Guide - Page 13
371 Fax Specifications ...372 Ink Cartridge Specifications...373 Dimension Instructions...381 General Product Safety Instructions 381 Wireless Connection Safety Instructions 383 LCD Screen Safety Instructions 384 Telephone Equipment Safety Instructions 384 Important Privacy Notice (Printer - Epson WorkForce Pro WF-7820 | Users Guide - Page 14
- Epson WorkForce Pro WF-7820 | Users Guide - Page 15
WF-7820/WF-7840 User's Guide Welcome to the WF-7820/WF-7840 User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-7820 | Users Guide - Page 16
Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Using the Control Panel Printing Using the Epson Print Enabler Using the Mopria Print Service Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan - Epson WorkForce Pro WF-7820 | Users Guide - Page 17
Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Using Presets Parent topic: Product Basics Control Panel Buttons and Lights 1 power button and light 2 home button 3 help button 4 Interrupt button 5 Reset button 6 Contacts button 7 C clear button 8 The numeric - Epson WorkForce Pro WF-7820 | Users Guide - Page 18
13 output tray button 14 received fax light The LCD Screen Status Icon Information Navigating the LCD Screen Parent topic: Using the Control Panel The LCD Screen 1 Select to show the Supply Status screen 2 Displays the network connection status. Select to set up network connections. 3 Select to - Epson WorkForce Pro WF-7820 | Users Guide - Page 19
8 Select to show the Job Status screen 9 Scrolls the screen to the right. 1 Returns to the previous screen 2 Select a tab to display additional settings 3 Displays the list of settings 19 - Epson WorkForce Pro WF-7820 | Users Guide - Page 20
print jobs or job history 4 Displays the approximate ink levels 5 Displays the approximate maintenance box level 6 Displays printer errors. Select an error from the list to additional information or instructions, such as loading paper or placing a document. Displays the Printer Status screen. 20 - Epson WorkForce Pro WF-7820 | Users Guide - Page 21
wireless network. • The product is searching for an SSID or experiencing a wireless network connection issue. • The product is connected to a wireless a password. Contact your printer administrator for login information problem with the indicated setting. Press the icon to resolve the problem. - Epson WorkForce Pro WF-7820 | Users Guide - Page 22
Navigating the LCD Screen Follow these guidelines to navigate and use the menus on the LCD screen. Tap or press the screen to select an item or icon Flick the screen to scroll swiftly Slide your finger across the screen to move items Close or open your fingers across the screen to zoom in or zoom - Epson WorkForce Pro WF-7820 | Users Guide - Page 23
Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Select the help icon. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce Pro WF-7820 | Users Guide - Page 24
You see a screen like this: 3. Select a language. Parent topic: Using the Control Panel Selecting the Date and Time Before using your product, select the current date, time, and daylight saving phase in your area, and choose your preferred date and time format. Note: This setting can be locked by an - Epson WorkForce Pro WF-7820 | Users Guide - Page 25
setting to match the season. When you change from Winter to Summer, your product automatically sets its clock ahead one hour. When you change from Summer to Winter, it sets its clock back one hour. 5. Select Date/Time. 6. Select the date format you want to use. 7. Use the numeric keypad to enter - Epson WorkForce Pro WF-7820 | Users Guide - Page 26
Note: If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-7820 | Users Guide - Page 27
2. Select Settings > General Settings > Basic Settings > Sounds. You see a screen like this: 3. Select Mute to turn off all control panel sounds, then go to step 7. 4. Select Normal Mode or Quiet Mode to adjust control panel sounds. Note: You can also select the 5. Select Button Press. icon on - Epson WorkForce Pro WF-7820 | Users Guide - Page 28
You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Fax settings • Web Config settings • EpsonNet Config settings 1. Press the home button, if necessary - Epson WorkForce Pro WF-7820 | Users Guide - Page 29
panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Parent topic: Using the Control Panel Related tasks Entering Characters on the LCD Screen Setting User Feature Restrictions (Access Control) Using - Epson WorkForce Pro WF-7820 | Users Guide - Page 30
to the product and protects the security of confidential scanned documents. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings. 3. Scroll down and select PC Connection via USB. 4. Select Disable. Note: Select Yes to restart the product. Changes are not - Epson WorkForce Pro WF-7820 | Users Guide - Page 31
Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > LCD Brightness. You see a screen like this: 3. Select the - or + icons to decrease or increase the brightness. 4. Select - Epson WorkForce Pro WF-7820 | Users Guide - Page 32
You see a screen like this: 3. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Using Presets You can save frequently used copy, fax, and scan settings as presets. This lets you easily reuse them whenever necessary. Note: Presets can be locked by an administrator. - Epson WorkForce Pro WF-7820 | Users Guide - Page 33
You see a screen like this: 3. Select Add New. Enter the administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. You see the main screen for that function, such as the Copy screen: 33 - Epson WorkForce Pro WF-7820 | Users Guide - Page 34
5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. You see a screen like this: 7. Use the displayed keyboard to enter a name for the preset and select OK. 34 - Epson WorkForce Pro WF-7820 | Users Guide - Page 35
your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front 1 Automatic Document Feeder (ADF) cover 2 ADF edge guide 3 ADF input tray 35 - Epson WorkForce Pro WF-7820 | Users Guide - Page 36
ADF output tray 6 Paper cassette 1 (WF-7840) or Paper cassette (WF-7820) 7 Paper cassette 2 (WF-7840) 1 Paper support 2 Paper support edge guide 3 Paper tray (rear paper feed slot) 4 Output tray 5 Paper cassette edge guide 6 Paper cassette 7 Paper cassette cover Parent topic: Product Parts Locations - Epson WorkForce Pro WF-7820 | Users Guide - Page 37
Product Parts - Inside 1 Document cover 2 Document mat 3 Scanner glass 4 Control panel 37 - Epson WorkForce Pro WF-7820 | Users Guide - Page 38
5 USB Type A port for external devices 1 Maintenance box cover 2 Scanner unit 3 Ink cartridge cover 4 Ink cartridge holder (do not remove) 5 Inner cover Parent topic: Product Parts Locations 38 - Epson WorkForce Pro WF-7820 | Users Guide - Page 39
to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible - Epson WorkForce Pro WF-7820 | Users Guide - Page 40
the functionality of third-party ink. Non-Epson branded or altered Epson cartridges that functioned prior to a firmware update may not continue to function. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: - Epson WorkForce Pro WF-7820 | Users Guide - Page 41
You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. You see a screen like this: 6. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. • Press the number of minutes on the LCD screen, select - Epson WorkForce Pro WF-7820 | Users Guide - Page 42
from Sleep. 9. Select Wake with LCD Screen Touch. 10. Do one of the following: • Select On to wake the printer from sleep mode by tapping the LCD touchscreen or by pressing a button on the control panel. • Select Off to wake the printer from sleep mode by only pressing a button on the control panel - Epson WorkForce Pro WF-7820 | Users Guide - Page 43
it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson Smart Panel Mobile App Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud - Epson WorkForce Pro WF-7820 | Users Guide - Page 44
You see a screen like this: 4. Select Web Service Settings. 5. Select Epson Connect Services. You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More 44 - Epson WorkForce Pro WF-7820 | Users Guide - Page 45
print, copy, or scan with networked Epson products. Epson Smart Panel also lets you check ink levels and product status. 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect (Caribbean) to learn - Epson WorkForce Pro WF-7820 | Users Guide - Page 46
, send it as an email, or upload it to an online service such as Box, Dropbox, Evernote, or Google Drive. 1. Connect your product to your wireless network. See the link below. 2. Visit epson.com/connect (U.S), epson.ca/connect (Canada), or latin.epson.com/connect (Caribbean) to learn more about - Epson WorkForce Pro WF-7820 | Users Guide - Page 47
account and register your product to the Epson Connect service. Note: Make a note of your instructions on the screen to create your destination list. 6. Now you are ready to use Scan to Cloud. Select the setting for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson - Epson WorkForce Pro WF-7820 | Users Guide - Page 48
supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S) or Setting Up Your Epson Printer on Your Chromebook (Canada). Parent topic: Product - Epson WorkForce Pro WF-7820 | Users Guide - Page 49
product from other manufacturers. You can download the Mopria Print Service from Google Play. Note: For details on the Mopria Print Service, click here (U.S.) or click here (Canada). 1. Connect your Epson product to your wireless network. See the link below. 2. On your Android device, download - Epson WorkForce Pro WF-7820 | Users Guide - Page 50
Print. Then select All printers, select your Epson product, adjust your print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows 10 Mobile tablets and phones to your nearby networked Epson - Epson WorkForce Pro WF-7820 | Users Guide - Page 51
or to Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners. 1. Connect your Epson product to your wireless network. See the link below. 2. Download the Epson Print and Scan app from the - Epson WorkForce Pro WF-7820 | Users Guide - Page 52
Parent topic: Product Basics Related tasks Using Epson Email Print Related topics Wi-Fi or Wired Networking 52 - Epson WorkForce Pro WF-7820 | Users Guide - Page 53
Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Network Security wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions - Epson WorkForce Pro WF-7820 | Users Guide - Page 54
to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet - Epson WorkForce Pro WF-7820 | Users Guide - Page 55
using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this - Epson WorkForce Pro WF-7820 | Users Guide - Page 56
6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 7. Select the Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be - Epson WorkForce Pro WF-7820 | Users Guide - Page 57
You must perform initial setup and ink installation before setting up wireless printing. 2. Open the Epson Smart Panel app on your device. 3. Do one of the following: • If the app automatically recognizes the product, follow the on-screen instructions to set up the wireless connection. • If the app - Epson WorkForce Pro WF-7820 | Users Guide - Page 58
product is still not shown, connect your printer to the wireless network using the control panel and then select Connect to Existing Product in the Epson Smart Panel app and follow the on-screen instructions. See the link below for wireless setup instructions. 6. Select Next to select the current - Epson WorkForce Pro WF-7820 | Users Guide - Page 59
-Fi or Wired Networking Related references Status Icon Information Connecting to a Mobile Device You can connect a mobile device directly to the printer without a wireless router or access point. Note: Make sure the Epson iPrint Mobile app is installed on your mobile device before connecting to the - Epson WorkForce Pro WF-7820 | Users Guide - Page 60
Direct. 4. Select Start Setup. 5. Do one of the following: • For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. Select Next on the LCD screen to verify the printer information, and then open the Epson iPrint app on your device - Epson WorkForce Pro WF-7820 | Users Guide - Page 61
Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Scroll - Epson WorkForce Pro WF-7820 | Users Guide - Page 62
You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 7. Press the home button to exit. - Epson WorkForce Pro WF-7820 | Users Guide - Page 63
if necessary. 2. Select the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Start Setup. 5. Select Change. 6. Press the down arrow and do one of the following: • To change the Wi-Fi Direct network name, select Change Network Name and select Yes. Select Change, then use the on - Epson WorkForce Pro WF-7820 | Users Guide - Page 64
the password shown. Note: Make a note of the SSID and password that appear. 9. Press the home button to return to the home screen. Computers and wireless devices can now access the product using the new network name and password. Parent topic: Wi-Fi Direct Mode Setup Wi-Fi Protected Setup (WPS - Epson WorkForce Pro WF-7820 | Users Guide - Page 65
Fi (Recommended). 4. Select Push Button Setup (WPS). 5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press the home You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, - Epson WorkForce Pro WF-7820 | Users Guide - Page 66
5. Select Network Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions - Epson WorkForce Pro WF-7820 | Users Guide - Page 67
You see a screen like this: 4. Select Network Settings. 5. Select Connection Check. 6. Select Print Check Report. 7. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking 67 - Epson WorkForce Pro WF-7820 | Users Guide - Page 68
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Pro WF-7820 | Users Guide - Page 69
wireless network name (SSID) of the PC you wish to connect is set up correctly. Contact your network administrator for assistance. Entered security key/password does not match the one push button method, make sure your router or access point supports it. • If you are using a network password, check - Epson WorkForce Pro WF-7820 | Users Guide - Page 70
of the printer. Confirm security mode. Contact your network administrator for assistance. If the security on your router or access point is not one of the your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP address setup of the - Epson WorkForce Pro WF-7820 | Users Guide - Page 71
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Pro WF-7820 | Users Guide - Page 72
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Pro WF-7820 | Users Guide - Page 73
improve, see the documentation for the wireless router. Move your product closer to other devices to your Disconnect one of the connected devices if product using a Wi-Fi Direct SSID if you cannot connect a smart device to the printer. Change the Wi-Fi Direct SSID. Parent topic: Printing - Epson WorkForce Pro WF-7820 | Users Guide - Page 74
and select Advanced. 6. Select Email Server. 7. Select Server Settings. You see a screen like this: 8. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 74 - Epson WorkForce Pro WF-7820 | Users Guide - Page 75
Server Port - Number Description Selects the authentication method for the printer to access the mail server. SMTP AUTH: Authenticates on the mail server) when sending the email. The mail server needs to support SMTP authentication. POP before SMTP Authenticates on the POP3 server (receiving - Epson WorkForce Pro WF-7820 | Users Guide - Page 76
is connected to the same network as your product. Note: You can also access the Web Config utility from the product information area in the Epson Smart Panel app. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 76 - Epson WorkForce Pro WF-7820 | Users Guide - Page 77
install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you see a Select Setup Option screen, select Set up printer for the first time. 9. Continue - Epson WorkForce Pro WF-7820 | Users Guide - Page 78
the wireless See your router documentation for instructions. 1. Do one of the following: • problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services - Epson WorkForce Pro WF-7820 | Users Guide - Page 79
You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Change Settings. 5. Select Others. 6. Select Disable Wi-Fi. 7. Select Yes to disable Wi-Fi. Parent topic: Changing or Updating Network Connections 79 - Epson WorkForce Pro WF-7820 | Users Guide - Page 80
from the images in this guide, but the instructions are the same unless otherwise noted. Loading Paper in the Cassette and Paper Tray (Rear Paper Feed Slot) Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Compatible Epson - Epson WorkForce Pro WF-7820 | Users Guide - Page 81
2. Select How To 3. Select Load Paper. 4. Do one of the following: • To load Letter-sized paper, select Basic. • To load paper that is larger than Letter size, select Paper that exceeds the cassette - Epson WorkForce Pro WF-7820 | Users Guide - Page 82
6. If you are loading paper in the paper tray, do one of the following: • Load a single sheet of loose-leaf or other paper with holes as shown. Note: Do not select automatic 2-sided printing for this - Epson WorkForce Pro WF-7820 | Users Guide - Page 83
loading instructions. • If the paper is curled, flatten it or curl it slightly in the opposite direction before loading. • Fan and align the edges of the paper before loading. Do not fan or curl photo paper. • Paper feed problems may occur frequently for manual 2-sided printing when printing on one - Epson WorkForce Pro WF-7820 | Users Guide - Page 84
Paper type Loading capacity Size Cassette 1 (upper cassette) Plain paper Copy paper High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper Letter (8.5 × 11 inches 250 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Legal (8.5 × 14 inches [216 × - Epson WorkForce Pro WF-7820 | Users Guide - Page 85
Paper type Loading capacity Size Cassette 1 (upper cassette) Plain paper Copy paper High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper A3+ (13 × 19 inches - [329 × 483 mm]) A5 (5.8 × 8.2 inches [148 × 210 mm]), A6 (4.1 × 5.8 inches [105 × 148 mm]), B6 (5 × - Epson WorkForce Pro WF-7820 | Users Guide - Page 86
Paper type Loading capacity Size Cassette 1 (upper cassette) Plain paper Copy paper High-quality plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper User defined paper size 1 sheet from 3.5 × 17 inches (89 × 432 mm) to 11 × 47.2 inches (297 to 1200 mm) long1 User defined - Epson WorkForce Pro WF-7820 | Users Guide - Page 87
(8.5 × 11 inches Premium Paper [216 × 279 mm]), A4 Epson Bright White Pro Paper (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches Epson Multipurpose [297 × 420 mm]) Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Letter (8.5 × 11 inches [216 × 279 - Epson WorkForce Pro WF-7820 | Users Guide - Page 88
× 6 inches (102 × 152 mm) A3+ (13 × 19 inches - [329 × 483 mm]) Epson Ultra Premium Photo Paper Glossy Letter (8.5 × 11 inches 50 sheets [216 × 279 mm]), A4 (8.3 × × 6 inches (102 × 152 mm), 8 × 10 inches (203 × 254 mm)1, 16:9 wide (4 × 7.1 inches [102 × 181 mm]) A3+ (13 × 19 inches - [329 × 483 - Epson WorkForce Pro WF-7820 | Users Guide - Page 89
Paper type Loading capacity Size Cassette 1 (upper cassette) Epson Premium Photo Paper Semigloss Letter (8.5 × 11 inches 50 sheets [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), 5 × 7 - Epson WorkForce Pro WF-7820 | Users Guide - Page 90
Paper type Card Stock Loading capacity Size Cassette 1 (upper cassette) Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Legal (8.5 × 14 inches [216 × 356 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A6 (4.1 × 5.8 inches [105 × - Epson WorkForce Pro WF-7820 | Users Guide - Page 91
Paper type Card Stock Envelopes Loading capacity Size Cassette 1 (upper cassette) User defined paper size 50 sheets from 3.5 × 5 inches (89 × 127 mm) to 11 × 17 (297 × 432 mm)1 User defined paper size 1 sheet from 3.5 × 17 inches (89 × 432 mm) to 11 × 47.2 inches (297 to 1200 mm) long1 User - Epson WorkForce Pro WF-7820 | Users Guide - Page 92
Double-sided Printing Capacity Paper type Size Double-sided Printing Capacity Auto Manual Plain paper Letter (8.5 × 11 inches 250 sheets Copier paper [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A5 Letterhead paper (5.8 × 8.2 inches [148 × 210 mm]), - Epson WorkForce Pro WF-7820 | Users Guide - Page 93
Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Doublesided Epson Photo Paper Glossy 1 Epson Premium Photo Paper Glossy1 Epson Ultra Premium Photo Paper Glossy1 Epson Premium Photo Paper Semi-gloss1 Double-sided Printing Capacity Auto Manual 250 sheets 30 sheets - Epson WorkForce Pro WF-7820 | Users Guide - Page 94
Paper type Card Stock Envelopes Size Double-sided Printing Capacity Auto Manual Letter (8.5 × 11 inches 50 [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), A5 (5.8 × 8.2 inches [148 × 210 mm]), A3 (11.7 × 16.5 inches [297 × 420 mm]), - Epson WorkForce Pro WF-7820 | Users Guide - Page 95
White Premium Paper* • Epson Bright White Pro Paper* • Epson Multipurpose Plus Paper* • Epson Photo Paper Glossy • Epson Premium Photo Paper Glossy • Epson Ultra Premium Photo Paper Glossy • Epson Premium Photo Paper Semi-gloss • Epson Presentation Paper Matte* • Epson Premium Presentation Paper - Epson WorkForce Pro WF-7820 | Users Guide - Page 96
find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Paper Type Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper - Epson WorkForce Pro WF-7820 | Users Guide - Page 97
mm) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Ultra Premium Photo Printing Software For this paper Plain paper Epson Bright White Pro Paper Letterhead paper Recycled paper Colored paper Select - Epson WorkForce Pro WF-7820 | Users Guide - Page 98
Epson Bright White Premium Paper Epson Multipurpose Plus Paper Thick paper Card Stock Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson necessary. 2. Select Settings > General Settings > Printer Settings > Paper Source Settings > Paper Setting. - Epson WorkForce Pro WF-7820 | Users Guide - Page 99
Panel Parent topic: Loading Paper Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Plain paper Epson Bright White Pro Paper Letterhead paper Recycled paper Colored paper Pre-printed paper High-quality plain paper - Epson WorkForce Pro WF-7820 | Users Guide - Page 100
Epson Premium Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double-sided Epson . 2. Select Settings > General Settings > Printer Settings. You see a screen like this: 3. Select one of these Auto Error Solver options: • - Epson WorkForce Pro WF-7820 | Users Guide - Page 101
5. When you are finished, press the Paper Source Settings Options Parent topic: Loading Paper home button to exit. Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Settings option Paper Setting Paper Tray Priority A4/Letter Auto - Epson WorkForce Pro WF-7820 | Users Guide - Page 102
2. Select Settings > General Settings > Printer Settings > Universal Print Settings. You see this screen: 3. Adjust the settings as necessary. 4. When you are finished, press the Universal Print Settings Options Parent topic: - Epson WorkForce Pro WF-7820 | Users Guide - Page 103
Universal Print Settings option Check Paper Width Available settings On Off Skip Blank Page On Off Description Select On to check the paper width before printing. This prevents printing beyond the edges of the paper when the paper size settings are incorrect, but may reduce the printing speed. - Epson WorkForce Pro WF-7820 | Users Guide - Page 104
product or use its cover as a writing surface to avoid damaging it. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Placing Originals on the Scanner Glass Placing Originals in the Automatic Document Feeder Placing Originals on - Epson WorkForce Pro WF-7820 | Users Guide - Page 105
edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. 105 - Epson WorkForce Pro WF-7820 | Users Guide - Page 106
or valuable artwork in the ADF. Place fragile or valuable originals on the scanner glass to avoid wrinkling or damaging them. Note: To view animated instructions on how to place originals in the ADF, press the help button and select How To > Place Originals > ADF. Note: When originals are placed in - Epson WorkForce Pro WF-7820 | Users Guide - Page 107
1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first. 107 - Epson WorkForce Pro WF-7820 | Users Guide - Page 108
ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it. 4. Slide the ADF edge guide against the originals, but not too tightly. ADF Original Document Specifications Parent topic: Placing Originals on the Product - Epson WorkForce Pro WF-7820 | Users Guide - Page 109
Related references ADF Original Document Specifications Related topics Copying Scanning Faxing ADF Original Document Specifications You can load original documents that meet these specifications in the ADF. Paper type Plain paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) 8.5 × 13 inches - Epson WorkForce Pro WF-7820 | Users Guide - Page 110
• Photos or valuable original artwork • Originals with binding holes • Originals containing staples or paper clips • Originals with labels, stickers, or sticky notes • Thermal paper • Originals with carbon paper backing • Originals that are bound • Transparencies • Irregularly-cut or angled - Epson WorkForce Pro WF-7820 | Users Guide - Page 111
from the images in this guide, but the instructions are the same unless otherwise noted . Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson - Epson WorkForce Pro WF-7820 | Users Guide - Page 112
5. To print more than one copy, press a number key on the product's control panel, or Note: To cancel printing, select Cancel. Parent topic: Copying Related references Copying Options Compatible Epson Papers Related tasks Using Presets Loading Paper in the Cassette and Paper Tray (Rear Paper Feed - Epson WorkForce Pro WF-7820 | Users Guide - Page 113
of copies 100% Select the value and enter a value between 25% and 400% to reduce or enlarge the original. For example, 25% would create a copy one-quarter of the size, while 400% creates a copy four times larger. Auto Automatically sizes the image to fit the paper size you selected Actual Size - Epson WorkForce Pro WF-7820 | Users Guide - Page 114
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Mixed Size Off Originals On Copies a - Epson WorkForce Pro WF-7820 | Users Guide - Page 115
Copying option Orientation (Original) Available settings Readable Direction Left Direction Description Specifies the orientation of your originals Readable Direction: Left Direction: Book -> 2 Pages Off On Image Quality Contrast : Saturation Red Balance Green Balance Blue Balance Sharpness Hue - Epson WorkForce Pro WF-7820 | Users Guide - Page 116
a document when copying thick paper Select On to erase the binding holes on a document Select On to copy both sides of an ID card onto one side of a sheet of paper Parent topic: Copying 116 - Epson WorkForce Pro WF-7820 | Users Guide - Page 117
check for updates to your product software on Epson's support website. If you see a Software Update instructions. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Printing with Windows Printing with the Built-in Epson Printer Settings - Epson WorkForce Pro WF-7820 | Users Guide - Page 118
, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. 118 - Epson WorkForce Pro WF-7820 | Users Guide - Page 119
You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you - Epson WorkForce Pro WF-7820 | Users Guide - Page 120
. 11. To print on both sides of the paper, select a 2-Sided Printing option. 12. To print multiple pages on one sheet of paper, or print one image on multiple sheets of paper, select one of the settings in the Multi-Page menu and select the printing options you want. 13. To print multiple - Epson WorkForce Pro WF-7820 | Users Guide - Page 121
in the Multi-Page menu to set up your multi-page print job. 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints - Epson WorkForce Pro WF-7820 | Users Guide - Page 122
paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the short edge to print the other side - Epson WorkForce Pro WF-7820 | Users Guide - Page 123
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 123 - Epson WorkForce Pro WF-7820 | Users Guide - Page 124
return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Related tasks - Epson WorkForce Pro WF-7820 | Users Guide - Page 125
print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing to prevent - Epson WorkForce Pro WF-7820 | Users Guide - Page 126
your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these sizing options: • Select the Fit to Page option to size percentage. Select the percentage in the % menu. 2. Select one of the following Color Correction options: • Select Automatic to automatically - Epson WorkForce Pro WF-7820 | Users Guide - Page 127
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. Note: You can also select Color Universal Print settings. 3. To add - Epson WorkForce Pro WF-7820 | Users Guide - Page 128
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-7820 | Users Guide - Page 129
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce Pro WF-7820 | Users Guide - Page 130
Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers when you print. The items are available to print at the top or - Epson WorkForce Pro WF-7820 | Users Guide - Page 131
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control - Epson WorkForce Pro WF-7820 | Users Guide - Page 132
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on - Epson WorkForce Pro WF-7820 | Users Guide - Page 133
and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. You see this window: 133 - Epson WorkForce Pro WF-7820 | Users Guide - Page 134
to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check - Epson WorkForce Pro WF-7820 | Users Guide - Page 135
Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than the setting in your application. Output 1 page - Epson WorkForce Pro WF-7820 | Users Guide - Page 136
Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and - Epson WorkForce Pro WF-7820 | Users Guide - Page 137
• Windows 7: Click and select Devices and Printers. Right-click your product and select Printer properties. • Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can - Epson WorkForce Pro WF-7820 | Users Guide - Page 138
select the text and position for printing headers and footers Allows color printing Allows printing in black or shades of gray only Allows printing on one side of the paper only Allows printing on both sides of the paper 138 - Epson WorkForce Pro WF-7820 | Users Guide - Page 139
sheet of paper Allows printing of 8 pages on one sheet of paper Allows printing of 9 pages on one sheet of paper Allows printing of 16 pages on one sheet of paper Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows When you - Epson WorkForce Pro WF-7820 | Users Guide - Page 140
printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the - Epson WorkForce Pro WF-7820 | Users Guide - Page 141
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-7820 | Users Guide - Page 142
right-click . 2. Select Software Update Settings. You see this window: 3. Do one of the following: • To change how often the software checks for updates, manually. Parent topic: Printing with Windows Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer - Epson WorkForce Pro WF-7820 | Users Guide - Page 143
, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select your product name as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. You see a window like this: 143 - Epson WorkForce Pro WF-7820 | Users Guide - Page 144
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. - Epson WorkForce Pro WF-7820 | Users Guide - Page 145
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 145 - Epson WorkForce Pro WF-7820 | Users Guide - Page 146
12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient Internet connection, it is a good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 146 - Epson WorkForce Pro WF-7820 | Users Guide - Page 147
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 147 - Epson WorkForce Pro WF-7820 | Users Guide - Page 148
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. To - Epson WorkForce Pro WF-7820 | Users Guide - Page 149
any application-specific settings that appear on the screen, such as those shown in the image above for the Preview application. 9. Select Print Settings or Printer Features from the pop-up menu. 149 - Epson WorkForce Pro WF-7820 | Users Guide - Page 150
the Borderless checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 14. Select any of the available print options. 150 - Epson WorkForce Pro WF-7820 | Users Guide - Page 151
15. If you want to save your settings as a new printing preset, select Presets and then select Save current settings as Preset. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related references Paper or Media Type Settings - Printing - Epson WorkForce Pro WF-7820 | Users Guide - Page 152
Draft For draft printing on plain paper. Normal For everyday text and image printing. Fine For text and graphics with good quality and print speed. Parent topic: Selecting Basic Print Settings - Mac Print Options - Mac You can select any of the print options to customize your print. Some options may - Epson WorkForce Pro WF-7820 | Users Guide - Page 153
1. Select the size of the paper you loaded as the Paper Size setting. If you are printing a borderless photo, select the Borderless checkbox or a paper size with a Borderless option. You can also select a custom setting to create a custom paper size. Note: You must select a compatible borderless - Epson WorkForce Pro WF-7820 | Users Guide - Page 154
• To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print order the product over a network. This screen may be different, depending on the Mac OS version you are using. 1. Select one of the Two-sided Printing options. 154 - Epson WorkForce Pro WF-7820 | Users Guide - Page 155
are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any - Epson WorkForce Pro WF-7820 | Users Guide - Page 156
of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side off color management in your printer software. 1. Select Color Matching from the pop-up menu in the print window. 2. Select one of the available options. - Epson WorkForce Pro WF-7820 | Users Guide - Page 157
you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Matching Settings EPSON Color Controls Lets you manage color using controls in your printer software or Color Options Settings Manual Settings Lets you select manual color adjustments. Click - Epson WorkForce Pro WF-7820 | Users Guide - Page 158
print jobs you send to your product. 1. In the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4. Select any of the available - Epson WorkForce Pro WF-7820 | Users Guide - Page 159
but may decrease print speed. Permit temporary black printing Allows you to print using black ink when color ink is expended. Automatic Cassette Switching Automatically switches to the other cassette when one of the cassettes runs out of paper. Bidirectional printing Prints in both directions (right - Epson WorkForce Pro WF-7820 | Users Guide - Page 160
Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing on a Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. 160 - Epson WorkForce Pro WF-7820 | Users Guide - Page 161
other printer information, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - Mac Printing from a Smart Device You can print a document from a smart device running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless - Epson WorkForce Pro WF-7820 | Users Guide - Page 162
on the home screen. 3. Follow the on-screen instructions to select and print your document. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Setting Up Wireless Printing from a Smart Device Using Epson Smart Panel Cancelling Printing Using the Product If - Epson WorkForce Pro WF-7820 | Users Guide - Page 163
Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Starting a Scan one of these methods. Starting a Scan Using the Product Control Panel Setting Up and Scanning to a Network Folder or FTP Server Starting a Scan Using the Epson - Epson WorkForce Pro WF-7820 | Users Guide - Page 164
5. Select one of the files to a destination that you have registered with Epson Connect. • WSD lets you manage network scanning in Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions - Epson WorkForce Pro WF-7820 | Users Guide - Page 165
custom scan settings using Event Manager and automatically scan using those settings on your product control panel. Note: Be sure you have installed Epson Scan 2, ScanSmart, and Event Manager on your computer before scanning to your computer. 1. Place your original on the product for scanning. Note - Epson WorkForce Pro WF-7820 | Users Guide - Page 166
You see a screen like this: 4. Select Computer. 5. Select Select action and choose one of the following options: • Preview on Computer to preview the scan and select file save settings in ScanSmart. • Save as JPEG to save the scanned - Epson WorkForce Pro WF-7820 | Users Guide - Page 167
2. Press the home button, if necessary. 3. Select Scan. You see a screen like this: 4. Select Email. You see a screen like this: 167 - Epson WorkForce Pro WF-7820 | Users Guide - Page 168
5. Do one of the following: • Select Keyboard to use the displayed keyboard to enter the Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the - Epson WorkForce Pro WF-7820 | Users Guide - Page 169
one of the following: • Windows 7: Click and select Devices and Printers. • Windows Vista: Click Start and select Control Panel > Hardware and Sound > Printers that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. - Epson WorkForce Pro WF-7820 | Users Guide - Page 170
You see a screen like this: 4. Select Cloud. You see a screen like this: Note: You must register your product with Epson Connect to select a destination. 170 - Epson WorkForce Pro WF-7820 | Users Guide - Page 171
5. Select Select Destination to select a destination. 6. Change any of the displayed settings on the Scan tab as necessary. 7. Select the Advanced Settings tab to view and change additional scan settings, if necessary. 8. On the Scan tab, press the Upload icon to start scanning. Your product scans - Epson WorkForce Pro WF-7820 | Users Guide - Page 172
You see a screen like this: 6. If prompted, select a device. 7. Change any of the displayed settings on the Scan tab as necessary. 8. Select the Advanced tab to view and change additional scan settings, if necessary. 9. On the Basic Settings tab, press the Save icon to start scanning. Your product - Epson WorkForce Pro WF-7820 | Users Guide - Page 173
Scan to setting Edit Location Contacts Color Mode File Format Resolution 2-Sided Available options Description Communication Mode Lets you select Network Folder (SMB) or FTP Location (Required) Lets you enter a folder path in which to save scanned images User Name Lets you enter a user name - Epson WorkForce Pro WF-7820 | Users Guide - Page 174
Scan to setting Scan Area Original Type Orientation (Original) Mixed Size Originals Density Remove Shadow Remove Punch Holes Subject Attached File Max Size File Name Available options various paper sizes Auto Cropping Max Area Text Text & Image Photo Readable Direction Left Direction On Off -4 to - Epson WorkForce Pro WF-7820 | Users Guide - Page 175
folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected . 1. If you are scanning to a network folder on your computer, do one of the following to check the format of your computer name: • Windows 10 - Epson WorkForce Pro WF-7820 | Users Guide - Page 176
(letters or numbers), do one of the following to change the computer's name: • Windows 10 or 8.x: Select Rename this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You - Epson WorkForce Pro WF-7820 | Users Guide - Page 177
13. Click OK or Close. Now you can register the folder path to your product contacts list. Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Related tasks Entering Characters on the LCD Screen Registering Contacts for Email, Network, or FTP Scanning - Control Panel Registering - Epson WorkForce Pro WF-7820 | Users Guide - Page 178
keyboard to enter the network path to the shared folder, and select OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host_name\folder • FTP: ftp://host_name/folder_name • For a network folder or - Epson WorkForce Pro WF-7820 | Users Guide - Page 179
the IP address for your product on the sheet. Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on : The network path to the shared folder. Enter the folder path name in one of the following formats depending on the Type setting you selected: • SMB: - Epson WorkForce Pro WF-7820 | Users Guide - Page 180
Parent topic: Setting Up and Scanning to a Network Folder or FTP Server Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder on your computer or on an FTP server using your product's control panel. You can either enter the folder path directly on the - Epson WorkForce Pro WF-7820 | Users Guide - Page 181
Then select the Location field and enter the folder location, and press OK. Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host_name\folder • FTP: ftp://host_name/folder_name • Select Contacts and - Epson WorkForce Pro WF-7820 | Users Guide - Page 182
Folder or FTP Server Related tasks Starting a Scan Using the Product Control Panel Entering Characters on the LCD Screen Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your - Epson WorkForce Pro WF-7820 | Users Guide - Page 183
You see an Epson Scan 2 window like this: 183 - Epson WorkForce Pro WF-7820 | Users Guide - Page 184
product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need - Epson WorkForce Pro WF-7820 | Users Guide - Page 185
You see an Epson Scan 2 window like this: 185 - Epson WorkForce Pro WF-7820 | Users Guide - Page 186
the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks Using the Epson Smart Panel Mobile App Setting Up Wireless Printing from a Smart Device Using Epson Smart Panel Scanning a Document in Epson ScanSmart You can scan and review documents and photos - Epson WorkForce Pro WF-7820 | Users Guide - Page 187
You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 187 - Epson WorkForce Pro WF-7820 | Users Guide - Page 188
When scanning is complete, you see a screen like this: 5. You can review, edit, or reorder the scanned images as follows: • Select + Scan • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically - Epson WorkForce Pro WF-7820 | Users Guide - Page 189
an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Starting a Scan Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your - Epson WorkForce Pro WF-7820 | Users Guide - Page 190
the file. 4. Click Save. Parent topic: Scanning a Document in Epson ScanSmart Attaching a Scan to Email You can attach a scanned image services such as Gmail are not supported. If you do not have a supported email program, you see an error message. 1. Make sure your originals are scanned and reviewed - Epson WorkForce Pro WF-7820 | Users Guide - Page 191
opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click - Epson WorkForce Pro WF-7820 | Users Guide - Page 192
Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, your computer, click the checkbox. 5. Click Send. Parent topic: Scanning a Document in Epson ScanSmart Printing a Scan You can print your scanned image and save the scanned file to - Epson WorkForce Pro WF-7820 | Users Guide - Page 193
1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You see a screen like this: 3. Change the settings as follows: • Select the Epson printer and change the print settings, if necessary. • Select the number of copies you want to - Epson WorkForce Pro WF-7820 | Users Guide - Page 194
Name Settings Changing the Save Settings Save Settings Customizing Action Icons Parent topic: Starting a Scan Changing the Epson Product If you are using more than one Epson product with Epson ScanSmart, you can change the product that you are using with your computer. Note: A product connected to - Epson WorkForce Pro WF-7820 | Users Guide - Page 195
and more. Note: If you select Auto Mode, you cannot change the scan settings. 1. Click the Settings button. You see a screen like this: 2. Do one of the following: • To change Document Mode settings, select Document Mode > Custom Settings. • To change Photo Mode settings, select Photo Mode and click - Epson WorkForce Pro WF-7820 | Users Guide - Page 196
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings Changing the File Name Settings You can change the default file naming method for your scans. 196 - Epson WorkForce Pro WF-7820 | Users Guide - Page 197
1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 197 - Epson WorkForce Pro WF-7820 | Users Guide - Page 198
: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type options for saving your scans. 1. Click the Settings button. 198 - Epson WorkForce Pro WF-7820 | Users Guide - Page 199
You see a screen like this: 2. Click the Save Settings tab. 199 - Epson WorkForce Pro WF-7820 | Users Guide - Page 200
the file folder after a file is saved. 5. Click Close. Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the settings for how scanned images are saved. to PDF/A-1 standards Saves all pages as one file Selects the compression level for color or grayscale images 200 - Epson WorkForce Pro WF-7820 | Users Guide - Page 201
Color/Grayscale and B&W images. File size increases with higher quality. Allows you to add ICC profiles to the image Parent topic: Selecting Epson ScanSmart Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize - Epson WorkForce Pro WF-7820 | Users Guide - Page 202
You see a screen like this: 2. Click the Customize Actions tab. 202 - Epson WorkForce Pro WF-7820 | Users Guide - Page 203
Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced scanning features. You can scan your document and save the scanned image in - Epson WorkForce Pro WF-7820 | Users Guide - Page 204
You see this window: 204 - Epson WorkForce Pro WF-7820 | Users Guide - Page 205
if you are scanning from the ADF. 5. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 6. Select the image type of your original and how you - Epson WorkForce Pro WF-7820 | Users Guide - Page 206
select these additional scanning settings on the Epson Scan 2 Main Settings tab. Not images from both sides of the original onto one scanned page. Rotate Rotates the original image in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select - Epson WorkForce Pro WF-7820 | Users Guide - Page 207
setting to prevent this. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be - Epson WorkForce Pro WF-7820 | Users Guide - Page 208
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component Pro is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be - Epson WorkForce Pro WF-7820 | Users Guide - Page 209
setting and select a Folder setting for your document. 14. Click Scan. The scanned image is saved as a searchable PDF. Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the - Epson WorkForce Pro WF-7820 | Users Guide - Page 210
systems using Adobe Reader, Acrobat, or other programs. You can save multi-page documents in one PDF file. Recognized text in the scanned document can be searched. Parent topic: Scanning in Epson Scan 2 Scan Resolution Guidelines The Resolution setting, measured in dpi (dots per inch), controls the - Epson WorkForce Pro WF-7820 | Users Guide - Page 211
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the the Resolution setting to 600 dpi. • You will scan the image at 100% or a smaller size. Select the Epson Scan 2 Resolution setting based on how you will use the scanned image: • Email/view on a computer screen/ - Epson WorkForce Pro WF-7820 | Users Guide - Page 212
This will erase all of your network settings and fax data. Note: Your product may look different from the illustrations in this guide, but the instructions are the same unless otherwise noted. Connecting a Telephone or Answering Machine Setting Up Fax Features Setting Up Contacts and Contact Groups - Epson WorkForce Pro WF-7820 | Users Guide - Page 213
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-7820 | Users Guide - Page 214
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 214 - Epson WorkForce Pro WF-7820 | Users Guide - Page 215
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related tasks Receiving Faxes Automatically Setting Up Fax Features Before - Epson WorkForce Pro WF-7820 | Users Guide - Page 216
Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac Parent topic: Faxing - Epson WorkForce Pro WF-7820 | Users Guide - Page 217
in the fax header identifies the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select All - Epson WorkForce Pro WF-7820 | Users Guide - Page 218
Proceed, or press the back arrow to change the settings. 8. On the Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. If there are any errors reported, try the solutions on the report and - Epson WorkForce Pro WF-7820 | Users Guide - Page 219
You see a screen like this: 3. Select Access Code. 4. Select Use. 5. Select the Access Code field. 6. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Related tasks Entering Characters on the LCD Screen Setting the Number of - Epson WorkForce Pro WF-7820 | Users Guide - Page 220
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-7820 | Users Guide - Page 221
You see a screen like this: 3. If you want to create shortcuts for up to three fax operations, select Quick Operation Button and select a setting and a shortcut button. Note: These shortcuts are displayed on the Fax Settings tab in the main Fax screen. 4. Select the group of settings you want to - Epson WorkForce Pro WF-7820 | Users Guide - Page 222
an outside line. Your Phone Number Select to enter the header information and your phone number for inclusion on outgoing faxes. Fax Header Manual Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Auto Automatically receives and prints - Epson WorkForce Pro WF-7820 | Users Guide - Page 223
two or more phone numbers to the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can receive faxes on the correct number same recipient. Up to five documents (100 pages total) can be sent at one time. 223 - Epson WorkForce Pro WF-7820 | Users Guide - Page 224
and saves them on a computer connected to the product Converts received faxes to PDFs and saves them on an external memory device connected to the printer You can also create a folder on the memory device by selecting Create a folder to save fax data and following the on-screen - Epson WorkForce Pro WF-7820 | Users Guide - Page 225
Setting Auto Reduction Split Page Settings Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options On Off Delete Print Data After Split Overlap When Split On Off On Off On Off All Pages Received First Page Received On Off Off On Time - Epson WorkForce Pro WF-7820 | Users Guide - Page 226
Parent topic: Selecting Advanced Fax Settings Report Settings - Fax Set the options you want for fax reports. Setting Forwarding Report Backup Error Report Fax Log Auto Print Attach Fax Image to Report Report Format Output Method Options Print on Error Print Do Not Print Off On Off On(Every 30) On - Epson WorkForce Pro WF-7820 | Users Guide - Page 227
to enter fax numbers twice to prevent errors. Select On to allow only one fax number to be entered as the recipient Selects whether or not to and receive faxes using the control panel. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps - Epson WorkForce Pro WF-7820 | Users Guide - Page 228
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window. 228 - Epson WorkForce Pro WF-7820 | Users Guide - Page 229
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-7820 | Users Guide - Page 230
Utility. 2. Double-click FAX Utility, if necessary. You see this window: 3. Select your FAX product in the Printer list. 4. Select Fax Settings. 5. Follow the prompts that appear on the screen to enter your fax header information and select your fax settings. Note: For - Epson WorkForce Pro WF-7820 | Users Guide - Page 231
Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance. Creating a Contact - Epson WorkForce Pro WF-7820 | Users Guide - Page 232
3. Select Contacts. Enter the administrator password, if necessary. You see a screen like this: 4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 232 - Epson WorkForce Pro WF-7820 | Users Guide - Page 233
7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. Note: This field is automatically - Epson WorkForce Pro WF-7820 | Users Guide - Page 234
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the contact you want to edit or delete. You see a screen like this: 234 - Epson WorkForce Pro WF-7820 | Users Guide - Page 235
5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item - Epson WorkForce Pro WF-7820 | Users Guide - Page 236
You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word - Epson WorkForce Pro WF-7820 | Users Guide - Page 237
Editing or Deleting a Contact Group You can edit an existing contact group to add or delete entries. You can also delete the entire contact group. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. - Epson WorkForce Pro WF-7820 | Users Guide - Page 238
You see a screen like this: Note: If you want to delete the entire group, select Delete. 5. To edit the group, select Edit. 6. Select Contact(s) Added to the Group. You see a list of the contacts in your group. 7. Select the contact you want to add or delete. Each selected contact is highlighted. 8. - Epson WorkForce Pro WF-7820 | Users Guide - Page 239
contact list or fax history. Note: You can send a black-and-white fax to up to 200 recipients at a time, or send a color fax to one recipient at a time. If your recipient's fax machine does not print in color, your fax is automatically sent in black-and-white. Note: The product - Epson WorkForce Pro WF-7820 | Users Guide - Page 240
a double-sided document, place your document in the ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Select Keypad and enter a fax number. Select OK when done. To add another fax number, repeat the same - Epson WorkForce Pro WF-7820 | Users Guide - Page 241
your originals, your product dials the number and sends the fax. Note: If the fax number is busy or there is a problem, the product automatically redials after one minute. While the product is sending a color fax, other features are unavailable. Parent topic: Sending Faxes from the Product Control - Epson WorkForce Pro WF-7820 | Users Guide - Page 242
Setting Resolution Density Original Type Remove Background Options Standard Fine Super Fine Ultra Fine Varying levels available Text Text & Image Photo Auto Sharpness ADF 2-Sided Varying levels available Varying levels available Off On Continuous Scan (ADF) Off On Original Size (Glass) Various - Epson WorkForce Pro WF-7820 | Users Guide - Page 243
Setting Direct Send Options Off On Send Fax Later Off On Add Sender Information Off Outside of Image Inside of Image Notify Send Result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Select On to send black-and-white faxes to a single - Epson WorkForce Pro WF-7820 | Users Guide - Page 244
3. Select Fax. You see a screen like this: 4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select the - Epson WorkForce Pro WF-7820 | Users Guide - Page 245
Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone. If the recipient's phone number and fax number are the same, you can speak to the recipient before sending the - Epson WorkForce Pro WF-7820 | Users Guide - Page 246
, or Character Density settings, click the Preferences or Properties button, change the necessary settings, and click OK. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties on the next screen. For more information about selecting fax print settings - Epson WorkForce Pro WF-7820 | Users Guide - Page 247
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 247 - Epson WorkForce Pro WF-7820 | Users Guide - Page 248
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-7820 | Users Guide - Page 249
File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the arrow next to the Printer setting or the Show Details button to expand the print window. 5. Select the number of pages you are faxing - Epson WorkForce Pro WF-7820 | Users Guide - Page 250
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • - Epson WorkForce Pro WF-7820 | Users Guide - Page 251
receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Viewing a Fax on the LCD Screen voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a - Epson WorkForce Pro WF-7820 | Users Guide - Page 252
telephone before receiving a fax. 1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Fax on the LCD display. 4. Select Send - Epson WorkForce Pro WF-7820 | Users Guide - Page 253
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this - Epson WorkForce Pro WF-7820 | Users Guide - Page 254
8. Enter the fax number you expect to receive the fax from. 9. Select the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the LCD Screen (Using the Inbox) You can save received faxes in your product's memory and view them on the LCD screen. 1. Press the home - Epson WorkForce Pro WF-7820 | Users Guide - Page 255
fax you want to view. You see the fax displayed on the screen. 15. Press the icon. 16. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory - Epson WorkForce Pro WF-7820 | Users Guide - Page 256
Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or sent on the product control panel. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Transmission Log and - Epson WorkForce Pro WF-7820 | Users Guide - Page 257
1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Fax Report. 5. Select the fax report you want to print. Fax Report Options Parent topic: Faxing Fax Report Options Select the fax report or list you want to print. Last Transmission Print - Epson WorkForce Pro WF-7820 | Users Guide - Page 258
Stored Fax Documents View or print a list of stored fax transmissions. Fax Settings List Print a list of the current fax communication settings. Conditional Save/Forward List Print the Conditional Save/Forward List. Protocol Trace Print a detailed report for the previous sent or received fax. Parent - Epson WorkForce Pro WF-7820 | Users Guide - Page 259
here to work with an external USB device connected to your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Connecting a USB Device Disconnecting a USB Device Viewing and Printing from the LCD Screen Transferring Files on - Epson WorkForce Pro WF-7820 | Users Guide - Page 260
you finish working with a USB device, follow these steps to remove it. 1. If your product is connected to your computer using a USB cable, do one of the following: • Windows: Open the My Computer, Computer, This PC, or Windows Explorer utility. Then right-click the name of your USB device (listed - Epson WorkForce Pro WF-7820 | Users Guide - Page 261
than 999 JPEG images on your device, the images are divided into groups, and you must first select the group you want to display. 4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. • In Single View, select - Epson WorkForce Pro WF-7820 | Users Guide - Page 262
the available files. 4. Select the file you want to print. You see information about the file. 5. Do the following as necessary: • To print more than one copy, select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 99). • To - Epson WorkForce Pro WF-7820 | Users Guide - Page 263
Expands the image to the edge of the paper (slight cropping may occur) Leaves a small margin around the image Prints 20 images on one page Prints thumbnail images with file information Automatically crops the photo to fit into the selected photo layout Turns off automatic cropping Provides good - Epson WorkForce Pro WF-7820 | Users Guide - Page 264
Note: Fix Photo uses a sophisticated face recognition technology to optimize photos that include faces. For this to work, both eyes and the nose must be visible in the subject's face. If your photo includes a face with an intentional color cast, such as a statue, you may want to turn off Fix Photo - Epson WorkForce Pro WF-7820 | Users Guide - Page 265
4. Select Printer Settings. 5. Select Memory Device Interface. You see a screen like this: 6. Insert a USB device or its USB cable into the USB port on the front of your product. 3. Do one of the following to access your USB device files from your computer: • Windows: Open the My Computer, Computer - Epson WorkForce Pro WF-7820 | Users Guide - Page 266
• Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar to see the name), and select the USBSTORAGE icon. 4. Select the folder that contains your files - Epson WorkForce Pro WF-7820 | Users Guide - Page 267
the end of its service life, you need to replace it. You may also need to replace a cartridge that is more than six months old if your printouts do not look their best, even after cleaning and aligning the print head. Note: Please dispose of your used Epson branded ink cartridges and maintenance - Epson WorkForce Pro WF-7820 | Users Guide - Page 268
not touch the ink cartridge ink supply port or surrounding area. • Install a new ink cartridge immediately after removing an expended one. Leaving cartridges uninstalled can dry out the print head and may prevent the product from printing. • Do not turn off the printer during cartridge replacement - Epson WorkForce Pro WF-7820 | Users Guide - Page 269
cartridges that came with the printer for the replacement. The ink in the ink cartridges supplied with your printer is partly used during initial topic: Replacing Ink Cartridges and Maintenance Boxes Checking Cartridge and Maintenance Box Status on the LCD Screen When one of your ink cartridges is - Epson WorkForce Pro WF-7820 | Users Guide - Page 270
or maintenance box status at any time using a utility on your Windows computer. Note: You can continue printing while the low ink message is displayed. Replace the ink cartridges when required. 1. To check your status, access the Windows Desktop and double-click the icon for your product in the - Epson WorkForce Pro WF-7820 | Users Guide - Page 271
installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate cartridge status. 3. To disable the low ink reminder, right-click the product icon in the Windows taskbar and select Monitoring Preferences. 271 - Epson WorkForce Pro WF-7820 | Users Guide - Page 272
You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status 272 - Epson WorkForce Pro WF-7820 | Users Guide - Page 273
. Replace the ink cartridges when required. 1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor - Epson WorkForce Pro WF-7820 | Users Guide - Page 274
authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as - Epson WorkForce Pro WF-7820 | Users Guide - Page 275
- - - Parent topic: Purchase Epson Ink Cartridges and Maintenance Box Removing and Installing Ink Cartridges Make sure you have your ones. Caution: Leave your old cartridges in the printer until you are ready to replace them to prevent the print head nozzles from drying out. Do not open ink - Epson WorkForce Pro WF-7820 | Users Guide - Page 276
until it locks into place, then open the ink cartridge cover. Caution: Do not move the print head by hand or use any kind of tool to remove a cartridge; otherwise, you may damage your product. Do not touch the flat white cable inside the printer. 3. Before opening a new cartridge package, shake it - Epson WorkForce Pro WF-7820 | Users Guide - Page 277
Caution: Do not shake the cartridges after opening the packages, or ink may leak. 4. Remove the cartridge from the package. Caution: Do not touch the green chip on the cartridge. Install the new cartridge immediately after removing the old one; if you do not, the print head may dry out and be unable - Epson WorkForce Pro WF-7820 | Users Guide - Page 278
cover, then lower the scanner unit. The print head moves to its home position and the printer starts charging the ink. This takes about 90 seconds. When you see a confirmation message on the screen, ink charging is finished. Caution: Never turn off the product while the power light is flashing or - Epson WorkForce Pro WF-7820 | Users Guide - Page 279
the printer. The valve in the ink supply port is designed to contain any excess ink, but do not touch the ink supply port or surrounding area. Always store ink paper or on an envelope. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software - Epson WorkForce Pro WF-7820 | Users Guide - Page 280
Select the Black/Grayscale checkbox. 7. Click OK. 8. Print your document. Epson Status Monitor 3 displays a print message. 9. Click Print in Black to and select settings to temporarily print with only black ink on plain paper or on an envelope. 1. Click the printer icon in the Dock. 2. If you see a - Epson WorkForce Pro WF-7820 | Users Guide - Page 281
Paper or Envelope as the paper type setting. 13. Select the Grayscale option. 14. Click Print to print your document. Parent topic: Printing with Black Ink and Expended Color Cartridges 281 - Epson WorkForce Pro WF-7820 | Users Guide - Page 282
setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing. • Click Disable this feature to continue - Epson WorkForce Pro WF-7820 | Users Guide - Page 283
the type of material you print on and the number of cleaning cycles that the printer performs. Caution: Do not reuse a maintenance box that has been removed and left . Parent topic: Replacing Ink Cartridges and Maintenance Boxes Related concepts Purchase Epson Ink Cartridges and Maintenance Box 283 - Epson WorkForce Pro WF-7820 | Users Guide - Page 284
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Note: Your product may differ from the images in this guide, but the instructions are the - Epson WorkForce Pro WF-7820 | Users Guide - Page 285
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the - Epson WorkForce Pro WF-7820 | Users Guide - Page 286
You see a screen like this: 6. Select Start. The nozzle pattern prints. 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 286 - Epson WorkForce Pro WF-7820 | Users Guide - Page 287
Do one of the following: • If there are no gaps, select O. • If there are gaps or the pattern is faint, select X and continue. 9. Follow the instructions on Epson support. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Removing and Installing Ink Cartridges - Epson WorkForce Pro WF-7820 | Users Guide - Page 288
You see a window like this: 5. Click Print. 288 - Epson WorkForce Pro WF-7820 | Users Guide - Page 289
cleaning the print head again, if necessary. If quality still does not improve, contact Epson. Parent topic: Print Head Nozzle Check Related concepts Print Head Cleaning Related tasks Removing and Installing Ink Cartridges Loading Paper in the Cassette and Paper Tray (Rear Paper Feed Slot) Checking - Epson WorkForce Pro WF-7820 | Users Guide - Page 290
can clean the print head. Note: You cannot clean the print head if an ink cartridge is expended, and may not be able to clean it when a cartridge Maintenance Related concepts Purchase Epson Ink Cartridges and Maintenance Box Related tasks Removing and Installing Ink Cartridges Cleaning the Print - Epson WorkForce Pro WF-7820 | Users Guide - Page 291
wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Loading Paper in the Cassette and Paper Tray (Rear - Epson WorkForce Pro WF-7820 | Users Guide - Page 292
3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers - Epson WorkForce Pro WF-7820 | Users Guide - Page 293
head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related tasks Cleaning the Print Head Using the Product Control Panel Loading Paper in the Cassette and Paper Tray - Epson WorkForce Pro WF-7820 | Users Guide - Page 294
of plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance. You see a screen like this: 5. Select Print Head Alignment. 6. Select one of the following options: • Ruled Line Alignment if vertical lines in your printout are misaligned. 294 - Epson WorkForce Pro WF-7820 | Users Guide - Page 295
in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance. You see a screen like this: 5. Select Print Quality Adjustment. 6. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 295 - Epson WorkForce Pro WF-7820 | Users Guide - Page 296
with the least misaligned vertical line. • Select the number representing the pattern with the least amount of separation or overlap. 8. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Print Head Alignment 296 - Epson WorkForce Pro WF-7820 | Users Guide - Page 297
of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the paper source you want to clean, if necessary. 6. Follow the on-screen instructions to clean the paper guide. 7. Repeat these steps as necessary until the paper comes out clean. If - Epson WorkForce Pro WF-7820 | Users Guide - Page 298
Checking the Number of Sheets on the LCD Screen You can view the number of sheets of paper that have fed through the product on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > Print Counter to view the number of prints (In Total, B&W Prints and Color Prints). Parent - Epson WorkForce Pro WF-7820 | Users Guide - Page 299
: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Cleaning Your Product Transporting it. Do not touch the white, flat cable or the translucent film inside the printer. Close the paper tray when you are not using it, to keep out dust. - Epson WorkForce Pro WF-7820 | Users Guide - Page 300
8. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the - Epson WorkForce Pro WF-7820 | Users Guide - Page 301
9. Clean the surface of the document mat using a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. 10. Close the scanner cover. 11. Open the ADF cover. 301 - Epson WorkForce Pro WF-7820 | Users Guide - Page 302
12. Use a soft, moist, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Caution: Using a dry cloth may damage the surface of the rollers. Do not use the ADF until the rollers are dry. Parent topic: Cleaning and Transporting Your Product Transporting Your - Epson WorkForce Pro WF-7820 | Users Guide - Page 303
dry out the print head and may prevent the product from printing. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place. 1. Turn off the product. 2. Unplug the power cable - Epson WorkForce Pro WF-7820 | Users Guide - Page 304
position (the home position). If not, turn on the product, wait for the print head to move, then turn the product off again. 6. Secure the ink cartridge holder to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product - Epson WorkForce Pro WF-7820 | Users Guide - Page 305
. Make sure the box adequately protects the product control panel. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on your product. If print quality has declined when you print again, clean and align the print head. Parent topic - Epson WorkForce Pro WF-7820 | Users Guide - Page 306
Check these sections for solutions to problems you may have using your product. Note: Your product may differ from the images in this guide, but the instructions are the same unless otherwise noted. Viewing the Help Screen Checking for Software Updates Product Status Messages Status Menu Error - Epson WorkForce Pro WF-7820 | Users Guide - Page 307
Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada - Epson WorkForce Pro WF-7820 | Users Guide - Page 308
way until it stops. You need to replace the Ink Cartridge(s). Replace the ink cartridge as soon as possible. The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson Support. The ink pads are near the end of their - Epson WorkForce Pro WF-7820 | Users Guide - Page 309
screen message Condition/solution The printer's borderless printing ink pad has reached the end of its service life. It is not a userreplaceable part. Please contact Epson Support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support. Paper Setup Auto - Epson WorkForce Pro WF-7820 | Users Guide - Page 310
cannot save a scan to a shared folder over a public network. Click the link to "Cannot Save a Scan to a Shared Folder Over a Network" below for instructions. • Make sure the shared folder path matches the path registered to your product contacts list. • Make sure the IP address of the computer is - Epson WorkForce Pro WF-7820 | Users Guide - Page 311
. See the link below for instructions on accessing Web Config. The file printer will advise you when the pad requires replacing and this can only be performed by an authorized Epson Service provider. The Epson warranty does not cover the cost of this replacement. Parent topic: Solving Problems - Epson WorkForce Pro WF-7820 | Users Guide - Page 312
Network Folder Accessing the Web Config Utility Related topics Solving Paper Problems Wi-Fi or Wired Networking Status Menu Error Codes If a when the printer was turned off. The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing - Epson WorkForce Pro WF-7820 | Users Guide - Page 313
Code 206 207 208 301 401 302 402 303 304 404 305 405 306 315 327 311 321 411 421 312 322 412 Condition/solution The phone cable is incorrectly connected to the product's LINE and EXT ports. Connect the phone cable correctly. The phone cable is not connected. Connect the phone cable. The fax could - Epson WorkForce Pro WF-7820 | Users Guide - Page 314
to the computer or network correctly, and that you have installed Epson Event Manager. An authentication error has occurred. Check the setting entered storage space in the forwarding destination folder. Parent topic: Solving Problems Running a Product Check Running a product check helps you - Epson WorkForce Pro WF-7820 | Users Guide - Page 315
nozzle pattern prints. 6. Do one of the following, depending printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson - Epson WorkForce Pro WF-7820 | Users Guide - Page 316
Get Help Resetting Control Panel Defaults If you have a problem with settings on the product control panel, you can > System Administration > Restore Default Settings. You see a screen like this: 3. Select one of these options: • Network Settings: Resets all network settings • Copy Settings: Resets - Epson WorkForce Pro WF-7820 | Users Guide - Page 317
up your product. Product Does Not Turn On or Off Noise After Ink Installation Software Installation Problems Parent topic: Solving Problems Product Does Not Turn On or Off If you cannot turn the in progress. If it is still in progress, contact Epson for help. Parent topic: Solving Setup Problems 317 - Epson WorkForce Pro WF-7820 | Users Guide - Page 318
both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make a Wireless Router or Access Point Network Software Cannot Find Product on a Network Product Does Not Appear in Mac Printer Window Wireless Network - Epson WorkForce Pro WF-7820 | Users Guide - Page 319
Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless the instructions that came with your product to enter your wireless network name manually. wireless channels. If so, verify that your wireless access point is using one - Epson WorkForce Pro WF-7820 | Users Guide - Page 320
for instructions. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode Setup Related tasks Selecting Wireless Network Settings before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet. • If you have replaced - Epson WorkForce Pro WF-7820 | Users Guide - Page 321
See your router or access point documentation for instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Wi-Fi Direct Mode Setup Product Does Not Appear in Mac Printer Window If your product does not appear in - Epson WorkForce Pro WF-7820 | Users Guide - Page 322
using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), problems still occur, other devices on the network may be causing them. Parent topic: Solving Network Problems on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure the - Epson WorkForce Pro WF-7820 | Users Guide - Page 323
your internet service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router. • Check to see if your wireless router or - Epson WorkForce Pro WF-7820 | Users Guide - Page 324
Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless - Epson WorkForce Pro WF-7820 | Users Guide - Page 325
is active, the product may not be discovered by the Epson Scan 2 Utility. Open the Epson Scan 2 Utility, enter the IP address for your be disabled. Follow the instructions in your router documentation to disable the privacy separator. Parent topic: Solving Network Problems Related tasks Starting a - Epson WorkForce Pro WF-7820 | Users Guide - Page 326
Cleaning Product Makes Noise When It Sits for a While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or faint colors, try these solutions: • Run a print head - Epson WorkForce Pro WF-7820 | Users Guide - Page 327
guides to the edges of the paper. • When copying on thick paper, select a Thick Paper setting from the control panel (Settings > General Settings > Printer also try lowering the Density setting. Parent topic: Solving Copying Problems Position, Size, or Margins of Copies are Incorrect If the position - Epson WorkForce Pro WF-7820 | Users Guide - Page 328
the paper source. • Run the paper guide cleaning utility to clean the paper path. • Clean the roller inside the printer to remove any dust on the paper path special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems Originals Do - Epson WorkForce Pro WF-7820 | Users Guide - Page 329
, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the originals. mark on the ADF edge guide. Parent topic: Solving Paper Problems Related references Paper Jam Problems Automatic Document Feeder (ADF) - Epson WorkForce Pro WF-7820 | Users Guide - Page 330
Paper Jam Problems If a paper jam occurs in the product, a message appears on the LCD screen. Follow the on-screen instructions to locate the paper jam and remove the paper. If any torn pieces of paper remain inside the product, select Settings > Maintenance > Remove Paper after - Epson WorkForce Pro WF-7820 | Users Guide - Page 331
problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual cable. • Make sure the printer status is not offline or pending. • Make sure you are using the Epson printer driver for your product or the - Epson WorkForce Pro WF-7820 | Users Guide - Page 332
one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer selected as the printer in your printing program. Parent topic: Solving Problems Printing from a - Epson WorkForce Pro WF-7820 | Users Guide - Page 333
click Printer under Select Enable EPSON Status instructions on replacing an ink cartridge in this manual to move it. 2. Remove and reinsert the replaced ink cartridge, making sure to push it all the way into its slot. 3. Complete the ink cartridge installation steps. Parent topic: Solving Problems - Epson WorkForce Pro WF-7820 | Users Guide - Page 334
for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 documentation or contact your internet service provider for instructions. For the fastest printing, select Mac: Select System Preferences, select Printers & Scanners, and select your product - Epson WorkForce Pro WF-7820 | Users Guide - Page 335
-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual - Epson WorkForce Pro WF-7820 | Users Guide - Page 336
Too Many Copies Print Make sure that the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print - Epson WorkForce Pro WF-7820 | Users Guide - Page 337
paper in the correct direction and slide the edge guides against the edges of the paper. • Select the appropriate printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems select a supported borderless page width. • Windows: Make sure you selected - Epson WorkForce Pro WF-7820 | Users Guide - Page 338
. Parent topic: Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected - Epson WorkForce Pro WF-7820 | Users Guide - Page 339
. • Make sure your paper is positioned correctly for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner glass and document your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related - Epson WorkForce Pro WF-7820 | Users Guide - Page 340
Select a higher print quality setting in your printer software. • Turn off any high speed settings manual. See the Apple website for details. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems - Epson WorkForce Pro WF-7820 | Users Guide - Page 341
the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • If you continue to see horizontal bands . • You may need to replace the ink cartridges. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head - Epson WorkForce Pro WF-7820 | Users Guide - Page 342
support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks printer manually printing 2-sided, make sure the ink the edge guides to - Epson WorkForce Pro WF-7820 | Users Guide - Page 343
Solving Print Quality Problems Related concepts Print Head Cleaning Related references Paper Specifications Compatible Epson Papers Related are clogged. Then clean the print head, if necessary. • The ink cartridges may be old or low on ink, and you may need to replace them. • Make sure the paper - Epson WorkForce Pro WF-7820 | Users Guide - Page 344
the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Replacing Ink Cartridges and Maintenance Boxes Grainy Printout If your printouts are grainy, try these - Epson WorkForce Pro WF-7820 | Users Guide - Page 345
topic: Solving Print Quality Problems Related concepts Print Head Nozzle Black/Grayscale or Grayscale setting is not selected in your printer software. • Run a nozzle check to see if any of the print head, if necessary. • The ink cartridges may be old or low on ink, and you may need to replace them. - Epson WorkForce Pro WF-7820 | Users Guide - Page 346
adjusting the Color Mode setting on the Advanced tab of the printer software. • For best results, use genuine Epson paper. • If you are copying an original, lower the Density setting. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related - Epson WorkForce Pro WF-7820 | Users Guide - Page 347
and document covers are closed. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Make sure your product is - Epson WorkForce Pro WF-7820 | Users Guide - Page 348
one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems folder path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • Make sure the - Epson WorkForce Pro WF-7820 | Users Guide - Page 349
Note: The name of available network types varies in the different Windows versions. For details on selecting Windows network sharing settings, see Windows help. Windows 10: 1. Click and select Settings. 2. Select Network & Internet. 3. Click your network type: Ethernet or Wi-Fi. 4. Click your - Epson WorkForce Pro WF-7820 | Users Guide - Page 350
are correct. Contact your network administrator for instructions. Parent topic: Solving Scanning Problems Related topics Setting Up and Scanning to a quality problem. Note: For solutions when using the Epson ScanSmart software, see the Epson ScanSmart help utility. Scanned Image Quality Problems - Epson WorkForce Pro WF-7820 | Users Guide - Page 351
the back of the original and scan it again. • Adjust these Epson Scan 2 or Epson ScanSmart settings (if available) and try scanning again: • Make sure computer monitor because printers and monitors use different color systems: monitors use RGB (red, green, and blue) and printers typically use CMYK - Epson WorkForce Pro WF-7820 | Users Guide - Page 352
2 or Epson ScanSmart settings (if available) and try scanning again: • If the Image Type setting is Auto, Color or Grayscale, adjust the Contrast setting. • If the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting. Parent topic: Solving Scanned Image Quality Problems - Epson WorkForce Pro WF-7820 | Users Guide - Page 353
guides fit against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems sure the correct OCR language is selected. • Adjust the following Epson Scan 2 or Epson ScanSmart settings if available, and try scanning again: • On the - Epson WorkForce Pro WF-7820 | Users Guide - Page 354
Image Option must be set to None.) Parent topic: Solving Scanned Image Quality Problems Image Colors are Patchy at the Edges If you are scanning a thick or and your original's halftone screen. To reduce this effect, adjust these Epson Scan 2 settings (if available) and try scanning again: • Select - Epson WorkForce Pro WF-7820 | Users Guide - Page 355
for scanning. If necessary, move your original away from the edges of the scanner glass slightly. In the Epson Scan 2 or Epson ScanSmart settings, set the Edge Fill setting to None. Parent topic: Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Solving Faxing - Epson WorkForce Pro WF-7820 | Users Guide - Page 356
wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the - Epson WorkForce Pro WF-7820 | Users Guide - Page 357
system: Windows: Make sure the product appears in Devices and Printers, Printer, or Printers and Other Hardware. If the product does not appear, uninstall and re-install the Epson FAX Utility. Mac: Select System Preferences > Printers & Scanners (or Print & Scan or Print & Fax) and make sure - Epson WorkForce Pro WF-7820 | Users Guide - Page 358
inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering is connected to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's LCD - Epson WorkForce Pro WF-7820 | Users Guide - Page 359
as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen (Using the Inbox) Fax Quality is Poor If you receive a poor - Epson WorkForce Pro WF-7820 | Users Guide - Page 360
of the original and fax it again. Parent topic: Solving Faxing Problems Related references Fax Sending Options Basic Settings - Fax Related tasks Cleaning Your appears in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the - Epson WorkForce Pro WF-7820 | Users Guide - Page 361
are in the correct format. • If you see an X on the photo selection screen, the image file format is not supported. Parent topic: Solving USB Device Problems Related references External USB Device Specifications USB Device Photo File Specifications Related tasks Setting Up File Sharing for File - Epson WorkForce Pro WF-7820 | Users Guide - Page 362
Device Specifications Related tasks Transferring Files from a USB Device to Your Computer Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows 362 - Epson WorkForce Pro WF-7820 | Users Guide - Page 363
All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account Control window, click Yes or Continue. In the next window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to - Epson WorkForce Pro WF-7820 | Users Guide - Page 364
you find that re-installing your product software does not solve a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product. 2. Click Downloads. 3. Select your operating - Epson WorkForce Pro WF-7820 | Users Guide - Page 365
options. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail - Epson WorkForce Pro WF-7820 | Users Guide - Page 366
Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Printable Area Specifications Automatic Document Feeder (ADF) Specifications Scanning Specifications Fax Specifications Ink should use one of - Epson WorkForce Pro WF-7820 | Users Guide - Page 367
site at epson.com/support (U.S.), epson.ca/support (Canada), or latin.epson.com/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and its software, your Mac should use one of these operating systems - Epson WorkForce Pro WF-7820 | Users Guide - Page 368
× 330 mm) 4 × 6 inches (102 × 152 mm) 5 × 7 inches (127 × 178 mm) 16:9 wide (4 × 7.1 inches [102 × 181 mm]) Executive (7.25 × 10.5 inches [184 × 267 mm]) Mexico-Oficio (8.5 Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a - Epson WorkForce Pro WF-7820 | Users Guide - Page 369
Weight Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb (91 g/m2) to 68 lb (256 g/m2) Envelopes Size Paper types Weight No. 10 (4.1 × 9.5 inches [105 × 241 mm]) Plain bond paper 20 lb (75 g/m2) to 27 lb (100 g/m2) Parent topic: Technical Specifications Printable Area - Epson WorkForce Pro WF-7820 | Users Guide - Page 370
Single sheets - borderless 1 Reduced print quality area/top: 2.01 inches (51 mm) minimum 2 Reduced print quality area/bottom: 2.05 inches (52 mm) minimum Envelopes 1 Right/left margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.12 inch (3 mm) minimum 3 Reduced print quality area/right: 1.89 - Epson WorkForce Pro WF-7820 | Users Guide - Page 371
Automatic Document Feeder (ADF) Specifications Paper input Paper output Paper size Paper type Paper weight Sheet feeding capacity Faceup loading Facedown ejection US letter, 8.5 × 13, legal, A3, A4, A5, B4, B5 or Executive size Plain paper 17 lb (64 g/m2) to 24 lb (95 g/m2) Approximately 50 sheets - Epson WorkForce Pro WF-7820 | Users Guide - Page 372
Black and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Support line Speed Black-and-white and color fax capability Standard analogue telephone lines, PBX (Private Branch Exchange) telephone systems Up to 33 - Epson WorkForce Pro WF-7820 | Users Guide - Page 373
Phone Line RJ-11 Telephone set connection Parent topic: Technical Specifications Ink Cartridge Specifications Note: Your printer is designed to work only with genuine Epson-brand ink cartridges. Other brands of ink cartridges and ink supplies are not compatible and, even if described as compatible - Epson WorkForce Pro WF-7820 | Users Guide - Page 374
installed with ink for printing and printer maintenance. For print quality, some ink remains in replaced cartridges. the package. Parent topic: Technical Specifications Dimension Specifications WF-7820 Height Width Depth Weight (without ink cartridges or power cord) Stored: 11.2 inches (285 - Epson WorkForce Pro WF-7820 | Users Guide - Page 375
Height Width Depth Weight (without ink cartridges or power cord) Stored: 13.8 inches (350 mm) Printing: 20.5 inches (521 mm) Stored: 20.3 inches (515 mm) Printing: 20.3 inches (515 mm) Stored: - Epson WorkForce Pro WF-7820 | Users Guide - Page 376
to 95 °F (10 to 35 °C) Storage (after initial ink charge): 5 to 104 °F (-15 to 40 °C) Storage (before initial ink charge): -4 to 104 °F (-20 to 40 °C) 1 for external storage) *: USB 3.0 cables are not supported. Note: Epson cannot guarantee the operation of externally connected devices. Parent - Epson WorkForce Pro WF-7820 | Users Guide - Page 377
than one card inserted are not supported. Parent topic: Technical Specifications Network Interface Specifications Note: Wireless LAN .11b/g/n: 2.4 GHz IEEE802.11a/n/ac: 5 GHz (U.S. and Canada) 2.4 GHz: 1/2/3/4/5/6/7/8/9/10/11/12/13 5 GHz (U.S. and Canada)*: W52 (36/40/44/48) W53 (52/56/60/ - Epson WorkForce Pro WF-7820 | Users Guide - Page 378
Connection modes 2.4 GHZ: 1/2/3/4/5/6/7/8/9/10/11/12/13 5 GHz (U.S. and Canada)*: W52 (36/40/44/48) W58 (149/153/157/161/165) 20 dBm (EIRP) Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Wireless security protocols Note: Infrastructure and Wi-Fi Direct modes can be - Epson WorkForce Pro WF-7820 | Users Guide - Page 379
and Approvals Specifications United States Canada Safety: UL60950-1 EMC: FCC part 15 Subpart B class B Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN ICES-3 (B)/NMB-3 (B) This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation. • Type: J26H005 This product - Epson WorkForce Pro WF-7820 | Users Guide - Page 380
To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors - Epson WorkForce Pro WF-7820 | Users Guide - Page 381
products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Important Privacy Notice (Printer Serial Number) FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright - Epson WorkForce Pro WF-7820 | Users Guide - Page 382
. • When connecting the product to a computer or other device with a cable, ensure the correct orientation of the connectors. Each connector has only one correct orientation. Inserting a connector in the wrong orientation may damage both devices connected by the cable. • Do not sit or lean on the - Epson WorkForce Pro WF-7820 | Users Guide - Page 383
turn it upside down; otherwise, ink may leak. • Do not attempt to move the printer by yourself. When lifting the printer, two people should assume the correct positions as shown below. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves from this product - Epson WorkForce Pro WF-7820 | Users Guide - Page 384
Safety Instructions LCD Screen Safety Instructions Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water. If discomfort or vision problems ; contact Epson for support. • - Epson WorkForce Pro WF-7820 | Users Guide - Page 385
Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you can be eligible to participate in programs we may offer from time to time, including the Epson ink . See installation instructions for details. discontinuance of service may be - Epson WorkForce Pro WF-7820 | Users Guide - Page 386
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce Pro WF-7820 | Users Guide - Page 387
interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. product meets the applicable Innovation, Science and Economic Development Canada technical specifications. 2. The Ringer Equivalence Number indicates the - Epson WorkForce Pro WF-7820 | Users Guide - Page 388
of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the - Epson WorkForce Pro WF-7820 | Users Guide - Page 389
ACTIONS, OR CLASS ARBITRATIONS. CLASS ACTION LAWSUITS, CLASS-WIDE ARBITRATIONS, PRIVATE ATTORNEY-GENERAL ACTIONS, AND ANY OTHER PROCEEDING THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences - Epson WorkForce Pro WF-7820 | Users Guide - Page 390
(iii) Send one copy of the Demand for Arbitration to the other party (same address without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your - Epson WorkForce Pro WF-7820 | Users Guide - Page 391
and void. Parent topic: Notices Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Epson iPrintTM and Remote PrintTM are trademarks of - Epson WorkForce Pro WF-7820 | Users Guide - Page 392
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-7820 | Users Guide - Page 393
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-7820/WF-7840 Series User's Guide