Epson WorkForce Pro WF-C579R Users Guide for U.S. and Canada
Epson WorkForce Pro WF-C579R Manual
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- Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 1
WF-C579R User's Guide - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 2
- Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 3
Contents WF-C579R User's Guide...15 Product Basics ...16 Installing the Optional Paper Cassette Unit 16 Enabling the Optional Paper Cassette - Windows 21 Enabling the Optional Paper Cassette - Mac 23 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 4
Connect Solutions for Smartphones, Tablets, and More 50 Setting Up Epson Connect Services 50 Using Epson Email Print ...52 Using the Epson iPrint Mobile App 52 Using Epson Remote Print ...53 Using Epson Scan to Cloud...53 Using AirPrint ...54 Using Google Cloud Print ...55 Setting Up Google Cloud - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 5
Disabling Wi-Fi Features ...82 Enabling Epson Universal Print Driver (PCL) or PostScript Printing 83 Installing the Epson Universal Print Driver - Windows 83 Installing the PostScript (PS3) Printer Software - Windows 87 Installing the PostScript (PS3) Printer Software - Mac 87 Selecting PDL ( - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 6
Printer Software Screens 152 Changing Automatic Update Options 153 Printing with the Built-in Epson Driver - Windows 10 S 154 Selecting Print Settings - Windows 10 S 154 Printing with the Epson Standard Printer Software - Mac 158 Selecting Basic Print Settings - Mac 159 Paper Source Options - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 7
Epson Universal Print Driver - Windows 175 Selecting Default Print Settings - Epson Universal Print Driver - Windows 177 Locking Printer Settings - Epson Universal Print Driver - Windows 178 Epson Universal Print Driver Assigning Scan Jobs with Document Capture Pro - Windows 201 Adding and - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 8
Pro in Simple View - Windows 224 Scanning with Document Capture Pro in Standard View - Windows 227 Scanning with Document Capture - Mac 230 Scanning in Epson to a SharePoint Server or Cloud Service - Windows 254 Scanning to a SharePoint Server or Cloud Service - Mac 257 Faxing...259 Connecting - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 9
the Fax Utility - Windows 300 Sending Faxes Using the Fax Utility - Mac 303 Receiving Faxes...306 Fax Reception ...306 Receiving Faxes Automatically 307 Receiving Faxes Manually...307 Forwarding Received Faxes...308 Receiving a Fax by Polling ...308 Saving Faxes to an External USB Device 309 9 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 10
Box Status - Windows 326 Checking Ink and Maintenance Box Status - Mac 328 Purchase Epson Ink Packs and Maintenance Boxes 330 Ink Supply Unit (Ink Pack) Part Numbers 330 Removing and Installing Ink Packs 331 Printing with Black Ink and Expended Color Ink Packs 334 Printing with Expended Color - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 11
Paper Guide ...348 Cleaning and Transporting Your Product 349 Cleaning Your Product ...349 Transporting Your Product ...352 Solving Problems ...358 Problems ...368 Product Does Not Turn On or Off 369 Noise After Ink Installation ...369 Software Installation Problems ...369 Solving Network Problems - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 12
...389 Faint Printout or Printout Has Gaps 391 Grainy Printout...392 Incorrect Colors ...393 Solving Scanning Problems ...394 Scanning Software Does Not Operate Correctly 394 Cannot Start Epson Scan 2 ...395 Scanning is Slow ...396 Cannot Save a Scan to a Shared Folder Over a Network 396 Solving - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 13
is Received in an Incorrect Size 405 Received Fax is Not Printed ...405 Solving USB Device Problems ...406 Cannot View or Print from a USB Device 406 Cannot Save Files on a USB Scanning Specifications ...416 Fax Specifications ...416 Ink Pack Specifications ...417 Dimension Specifications ...418 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 14
Notices ...424 Important Safety Instructions...424 General Product Safety Instructions 424 Ink Pack Safety Instructions ...426 Wireless Connection Safety Instructions 427 LCD Screen Safety Instructions 427 Telephone Equipment Safety Instructions 428 FCC Compliance Statement...428 Binding - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 15
WF-C579R User's Guide Welcome to the WF-C579R User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 16
Up Google Cloud Print on a Chromebook Android Printing Using the Epson Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Installing the Optional Paper Cassette Unit You can install an optional - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 17
1. Turn off the product, and unplug the power cord and any connected cables. Warning: To avoid electric shock, make sure you unplug the power cord. 2. Uninstall paper cassette 2 if it's already installed. 3. Remove the optional paper cassette unit from its packaging and remove any protective - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 18
4. Pull out the paper cassette tray slightly as shown. 5. Slide the tab as shown and remove the back part of the paper cassette. 6. Reinsert the paper cassette tray all the way back into the cassette. 18 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 19
7. Lower paper cassette 2 onto the optional paper cassette unit as shown. 19 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 20
8. Lower the product onto paper cassette 2 as shown. 20 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 21
- Windows You need to enable the optional paper cassette unit before you can use it with the printer software. Note: If you are using the Epson Universal Print Driver or PostScript (PS3) printer software, see the link below to enable the optional cassette unit. 21 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 22
1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right-click your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 23
paper cassette is now enabled. Parent topic: Installing the Optional Paper Cassette Unit Related tasks Synchronizing Printer Settings - Epson Universal Print Driver - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassette - Mac You - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 24
You see a screen like this: 4. Select the optional cassette unit you installed as the Lower Cassette setting. 5. Click OK. The optional paper cassette is now enabled. Parent topic: Installing the Optional Paper Cassette Unit Related tasks Enabling the Optional Paper Cassettes - PostScript Printer - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 25
Changing LCD Screen Language Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Preventing PC Connection via USB Parent topic: Product Basics Control Panel Buttons and Lights 1 The power button and power light 2 The home button 3 The help button - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 26
11 The Paper Setting button 12 The Job/Status button, the Error light, and the Data light 13 The numeric keypad 14 The C Clear button The LCD Screen Status Icon Information Navigating the LCD Screen Entering Characters on the LCD Screen Job/Status Screen Viewing Animations Parent topic: Using the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 27
current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. setting has changed. There is a problem with the indicated setting. Select the icon to resolve the problem. No Ethernet connection. An Ethernet connection - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 28
Icons Description Access to the product's functions are restricted to authorized users. Select the icon to log in to the printer using a user name and password. Contact your administrator if you do not know the login information. Access to the product's functions are restricted to authorized users - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 29
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. 1 Displays the character count 2 Moves the cursor left or right 3 Switches between uppercase and lowercase characters, numbers and symbols 4 Switches between characters and numbers or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 30
Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Select the help icon. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 31
While viewing the topics, you may see screens like this: 1 Displays the current step number and the total number of steps 2 Press to view the previous step 3 Indicates your overall progress through the animation 4 Press to view the next step Parent topic: Control Panel Buttons and Lights Selecting - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 32
You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 33
Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Fax settings • Web Config settings • EpsonNet Config settings Note: For more information on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 34
control panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Using Presets Parent topic: Using the Control Panel Related tasks Setting User Feature Restrictions (Access Control) Using Presets You can save - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 35
Note: Presets can be locked by an administrator. If you cannot access or change presets, contact your administrator for assistance. 1. Press the home button, if necessary. 2. Select Presets. You see a screen like this: 3. Select Add New. Enter the Administrator password, if necessary. Note: You can - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 36
You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. 36 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 37
panel. After you setup feature restrictions, you must enable them using the product control panel. Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings > General Settings. 37 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 38
and select System Administration > Security Settings > Access Control. 4. Select On. 5. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function. Parent topic: Using the Control Panel Related tasks Setting a Password and Locking the Control Panel - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 39
You see a screen like this: 4. Select Basic Settings. 5. Scroll down and select Language. 6. Select a language. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. Note: This setting can be locked by - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 40
3. Do one of the following: • To mute all control panel sounds, turn the Mute setting off. • To select a specific sound level, select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 4. If you did not mute the sounds, select Button - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 41
Parent topic: Using the Control Panel Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off. Note: This setting can be locked by an - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 42
You see a screen like this: 3. Select Disable. Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics 42 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 43
are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. 1 Automatic Document Feeder (ADF) cover (F) 2 ADF edge guides 3 ADF input tray 4 ADF output tray 5 Paper cassette 1 (C1) 6 Paper cassette 2 (C2) 43 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 44
7 Optional paper cassette 3 (C3) 1 Rear paper feed edge guides 2 Paper support and extension 3 Feeder guard 4 Rear paper feed slot (B) 5 Output tray 6 Paper cassette edge guides 7 Paper cassette 44 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 45
Parent topic: Product Parts Locations Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 Document cover 2 Scanner glass 3 Control panel 45 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 46
4 USB Type A port for external devices 1 Scanner unit (J) 2 Print head 3 Ink pack trays 4 Front cover (A) 5 Front cover lock 46 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 47
labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 LAN port 2 USB port 3 Service USB port for future use (do not remove sticker) 4 Line port 5 EXT. port 6 AC inlet 7 Rear cover (D) 8 Paper cassette rear cover (E) 47 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 48
9 Maintenance box cover (H) Parent topic: Product Parts Locations Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and resources. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 49
3. Do one of the following: • Select the - or + icon to decrease or increase the number of minutes. • Select the number of minutes on the LCD screen, select the number of minutes from the onscreen keypad, and select OK. 4. Select OK. Parent topic: Using Power Saving Settings Changing the Power Off - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 50
or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 51
You see a screen like this: 3. Select Web Service Settings > Epson Connect Services. You see a screen like this: 4. Select Register. 5. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More 51 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 52
.ca/connect (Canada), or epsonconnect.com (Caribbean) to learn more about Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print address. Note: Go to epsonconnect.com and log - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 53
Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote Print Driver software. 4. Download and install the Remote Print software. 5. Enter the email address and optional access key of your Epson - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 54
Scan to Cloud, and select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. Now you are ready to for scanning to Scan to Cloud on your Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 55
Print website for a list of supported apps. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Setting Up Google Cloud Print on a Chromebook With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 56
linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 57
Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. 5 and above, your device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 58
from your Windows (Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. Epson Print and Scan App allows you to scan and capture images Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 59
to Settings on your Android device, select Printing, and enable the Mopria Print Service. 4. Connect your Android device to the same wireless network as your product. Print. Then select All printers, select your Epson product, adjust your print settings, and print. Parent topic: Product Basics Related topics - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 60
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 61
router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer with a wireless interface 4 Computer 5 Internet 6 Ethernet cable (used only for wired connection to the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 62
the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides of your wireless network or select Enter Manually to enter the name manually. If you are entering the name manually, use the displayed keyboard to enter - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 63
7. Select the Enter Password field and enter your wireless password using the displayed keyboard. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, select the left or right - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 64
requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Connecting to an iOS device using Wi-Fi Direct Connecting to Android Devices using Wi - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 65
this feature, your iOS device must have the following installed: • iOS 11 or later • Built-in standard Camera app • Epson iPrint version 7.0 or later If your iOS device does not support the above software, see the link below instead. 1. Press the home button, if necessary. 2. Press the icon. You - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 66
product's LCD screen, select Wi-Fi Direct. 10. On your smart device, open the Epson iPrint app and tap Printer is not selected. 11. Select the printer you want to : • Android 4.4 or later • Epson iPrint version 7.0 or later If your smart device does not support the above software, see the link below - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 67
1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. 4. Select Start Setup. 5. Select Android. You see a screen like this: 67 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 68
6. On your smart device, open the Epson iPrint app and tap Printer is not selected. 7. Select the printer you want to connect to. 8. On the product's LCD screen, select Approve. 9. When you - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 69
name (SSID) and enter the password displayed on your product's LCD screen. 8. On the product's LCD screen, select Next. 9. On your smart device, open the Epson iPrint app and tap Printer is not selected. 10. Select the printer you want to connect to. 11. On the product's LCD screen, select Complete - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 70
Select Start Setup, Change Settings, or Change to Wi-Fi Connection, depending on your current connection settings. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. 7. Press the home button to exit. You see the icon on the LCD screen and should be - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 71
Status > Print Status Sheet. 5. Select Print to print the sheet. Examine the settings shown on the network status sheet to diagnose any problems you may have. Parent topic: Wi-Fi or Wired Networking Printing a Network Connection Report You can print a network connection report to view solutions - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 72
You see a screen like this: 4. Select Network Settings. 5. Select Connection Check. 6. Select Print Check Report. 7. Select Print. Examine the error codes and solutions shown on the network connection report. Network Connection Report Codes and Messages Parent topic: Wi-Fi or Wired Networking 72 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 73
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 74
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 75
raise the connection limit. See your router or access point documentation for instructions. E8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 76
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 77
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 78
Network Environment Messages Message Solution The same SSID may be set on several access points. Check the settings on your router and other access points to make sure each one uses a different SSID. The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 79
. You see a screen like this: 4. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 5. Select Proceed to save your settings. 6. Select Close to exit. 7. Select - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 80
or other device that is connected to the same network as your product. Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 81
port on your router or access point. 4. Uninstall your product software. 5. Download and install your product software from the Epson website. 6. Follow the on-screen instructions to install the software. 7. When you see the Select Your Connection screen, select Wired network connection. 8. If you - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 82
your product software from the Epson website using the instructions on the Start Here sheet. problem with your network connection. Note: Before disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 83
software. Depending on your model, not all printer languages may be supported. 1. To download the EPSON Universal Print Driver file, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. After downloading the installer file, double - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 84
3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 85
finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. • If you are installing more than one product, select Add found printers and go to - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 86
6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 87
.jm/support (Caribbean) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 88
Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL and - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 89
PDL print configuration options you want to use. 7. When you are finished, press the home button to exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing 89 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 90
paper type for PCL or PostScript printing Sets the default orientation for PCL or PostScript printing Sets the quality for PCL or PostScript printing Saves ink by reducing print density Starts printing from the first page of a file Starts printing from the last page of a file Selects the number of - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 91
cause changes in the Form value based on the stored VMI. Selects the carriage return and line feed commands when printing with a driver from a specific operating system Makes the paper source select command compatible with HP LaserJet 4 Makes the paper source select command compatible with - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 92
when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII. Selects the paper size when printing a PDF file. If Auto is selected, the paper size is determined based on the size - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 93
you are finished, press the home button to return to the Home screen. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 94
Option Available settings Printing Language Auto PCL PS3 PDF PC Connection via USB Enable Disable Description Select the printing language for the USB or network interface, or select Auto to automatically detect the language Select whether to allow a USB connection between a PC and the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 95
6. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing 95 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 96
Paper in the Cassette Loading Paper or Envelopes in the Rear Paper Feed Slot Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 97
remove more than one cassette at a time. 2. Slide the front edge guide outward all the way, then slide the side edge guides to the paper size you are using. 3. Load paper with the printable side facedown and slide the front edge guide against the paper. Note: Make sure the paper fits beneath the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 98
• Load letterhead or pre-printed paper top edge first. • Do not load paper above the line underneath the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Specifications Paper Loading Capacity 98 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 99
envelopes or documents in a variety of paper types and sizes in the rear paper feed slot. 1. Open the feeder guard and pull up the paper support. 2. Slide the edge guides outward. 99 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 100
of the following: • Insert paper, glossy or printable side up and short edge first, in the center of the slot. Caution: To prevent paper feeding problems, do not load paper above the arrow marks inside the edge - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 101
• Load envelopes short edge first, with the flap facing down and the flap edge to the left, in the center of the slot. 5. Slide the edge guides against the paper or envelopes, but not too tightly. 6. Extend the output tray. 101 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 102
. • Do not load paper above the arrow mark inside the edge guides. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Specifications - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 103
• Use this guide for thick paper: Standard and Thick Paper Capacity You the arrow mark on - inches [89 × 127 mm] to the cassette sticker 4 × 5.8 inches [100 × 148 mm]) #10 10 - Supported paper sizes* 90 250 User defined (4 × 5.8 inches [100 × 148 mm] to 8.5 × 14 inches [216 × 355.6 mm]) User - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 104
the list of supported paper sizes. Epson Paper Capacity Paper type Loading capacity Cassette 1 Epson Bright White Paper Epson Presentation Paper Matte Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 105
manually print double-sided pages on the following papers: Paper type Size Plain paper Supported paper sizes1 Copier paper Letterhead paper User defined (8.5 × 14 to 236 inches [216 × 355.6 to 6000 mm])2 Recycled paper Colored paper Pre-printed paper High quality plain paper Epson Bright - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 106
of supported paper sizes. 2: Available only when printing from a computer. Parent topic: Loading Paper Related references Paper Specifications Compatible Epson Papers You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 107
× 152 mm) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) 11 × 14 inches (279 × 356 mm) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 108
paper Select this paper Type or Media Type setting Plain paper Plain Paper / Bright White Paper Epson Bright White Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper High-quality plain paper High-Quality Plain Paper Letterhead paper Letterhead Recycled paper Recycled - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 109
Paper home button to exit. Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Plain paper Epson Bright White Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Paper Type setting Plain Paper 109 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 110
Pre-printed paper Preprinted High-quality plain paper High Quality Plain Paper Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 111
Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 112
Paper Source Settings Options Select the paper source options you want to use for your print jobs. Paper Source Available settings Settings option Paper Setting Various Rear Paper Feed On Priority Off A4/Letter Auto On Switching Off Auto Select Settings Copy Fax Other Error Notice Paper - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 113
You see a screen like this: 3. Adjust the settings as necessary. 4. When you are finished, press the home button to exit. Universal Print Settings Options Parent topic: Selecting Default Paper Settings - Administrator Universal Print Settings Options Select the universal print setting options you - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 114
Universal Print Available settings Settings option Skip Blank Page On Off Description Select On to skip printing of blank pages automatically Parent topic: Selecting the Universal Print Settings 114 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 115
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 116
1. Open the document cover. 116 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 117
edges of the indicated corner. Note: The edges of your original may be cropped by 0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. 3. Close the document cover gently to keep your original in place. Caution: Do not push - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 118
: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 1. Slide the ADF edge guides outward. 118 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 119
2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 3. Insert the originals into the ADF faceup and short edge first. 119 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 120
Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up. 120 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 121
4. Slide the ADF edge guides against the originals, but not too tightly. Note: If you are copying two originals onto one sheet, make sure the originals are loaded as shown. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 122
Scanning Faxing 122 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 123
. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or in the ADF. 2. Load the paper you want to print on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 124
7. Select Advanced to view and change additional copy settings, if necessary. 8. Select Preview to preview your copy on the LCD screen. 9. Select Presets to save your copy settings. Note: Presets can be locked by an administrator. If you can't access or change this setting, contact your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 125
Copying option Original Size Density Reduce/Enlarge 2-Sided Available settings Description Various sizes Select the document size of your original Varying levels Adjusts the lightness or darkness of copies Reduce to Fit Paper Automatically sizes the image to fit the paper size you selected - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 126
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Orientation (Original) Up Direction Left - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 127
Copying option Available settings Remove Shadow Off On Remove Punch Off Holes On ID Card Copy Off On Description Select On to erase the shadows that appear in the center of a document when copying a book or that appear around a document when copying thick paper Select On to erase the binding - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 128
to your product software on Epson's support website. If you see a instructions. Printing with the Standard Epson Printer Software - Windows Printing with the Built-in Epson Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac Printing with the Epson Universal Print Driver - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 129
Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 130
You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 131
. Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Double-sided Printing Capacity Related tasks Entering - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 132
Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette 1 Selects the paper in cassette 1 as the paper source. Paper Cassette 2 Selects the paper in cassette 2 as the paper source. Paper Cassette 3 Selects the paper in cassette 3 as the paper source. Rear - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 133
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 134
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 5. Click the Print Density button. 134 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 135
of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 136
to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 137
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 138
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows 138 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 139
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 140
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 141
High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 142
Parent topic: Selecting Additional Layout and Print Options - Windows Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 143
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 144
Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 145
Printer Software - Windows Extended Settings - Windows You can select from these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 146
Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow thick paper. Always Use the Driver's Color Setting Prioritizes color settings from the printer driver software. Parent topic: Selecting Extended - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 147
application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 148
the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To . Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows 148 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 149
Locked Setting Options Select the options you want to use for any locked print settings. Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Multi-Page Color - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 150
Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Access the Windows Desktop - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 151
6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 152
them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 153
update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. 153 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 154
Checking for Software Updates Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the available - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 155
You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. 155 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 156
You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 157
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 157 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 158
Driver - Windows 10 S Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 159
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 160
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 161
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 162
Select any of the available print options. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related tasks Selecting Page Setup Settings - Mac Paper Source Options - Mac You can select any of the available - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 163
Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen. Draft For draft printing on plain paper. Normal For everyday text and image printing. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 164
the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 165
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 166
double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Double-sided Printing Capacity Double - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 167
pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 168
selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select from these settings on the Color Matching and Color Options - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 169
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. 169 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 170
Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select from these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 171
print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac 171 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 172
you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. You Photo - Mac Printing with the Epson Universal Print Driver - Windows You can print with the Epson Universal Print Driver using any Windows printing program, - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 173
as an optional cassette unit. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 174
as an optional cassette unit. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Related tasks Enabling the Optional Paper Cassette - Windows 174 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 175
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select EPSON Universal Print Driver as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. 175 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 176
You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 177
new default print settings. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printing Preferences. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 178
. You can still change them as needed for printing in any program session. Parent topic: Printing with the Epson Universal Print Driver - Windows Locking Printer Settings - Epson Universal Print Driver - Windows Administrators can lock some printer settings to prevent unauthorized changes. 178 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 179
Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click EPSON Universal Print Driver and select Properties. 2. Click the Optional Settings tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for the settings you want to lock. To - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 180
the setting option you want to use for each locked setting. 6. Click OK. Epson Universal Print Driver Locked Setting Options Parent topic: Printing with the Epson Universal Print Driver - Windows Epson Universal Print Driver Locked Setting Options Select the options you want to use for any locked - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 181
1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers. Right- - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 182
4. When you see the search results, select Add found printers. You see a screen like this: 5. Select the printer or printers you want to add. 6. Click Add to Printer Folder. The selected printer or printers appear in the lower section of the screen. 7. Select the checkbox next to the product you - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 183
with the Epson Universal Print Driver - Windows Printing with the PostScript (PS3) Printer Software - Windows You can print with the PostScript (PS3) printer software using any Windows printing program, as described in these sections. Note: The PostScript printer software supports products that - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 184
- Windows Selecting Print Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) 184 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 185
• Letter (8.5 × 11 inches [216 × 279 mm]) • Legal (8.5 × 14 inches [216 × 356 mm]) • A6 (4.1 × 5.8 inches [105 × 148 mm]) • B6 (5 × 7.2 inches [128 × 182 mm]) • Executive (7.25 × 10.5 inches [184 × 267 mm]) • 8.5 × 13 inches (216 × 330 mm) • No. 10 (4.1 × 9.5 inches [105 × 241 mm]) 1. Open a photo - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 186
You see the Layout tab of your printer settings window: 4. Select the print options as necessary. 5. Click the Paper/Quality tab. 186 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 187
You see this window: 6. Select the Paper Source that matches where you loaded the paper you want to print on. 7. Select Plain as the Media setting. 8. Select one of the following as the Color setting: • To print a color document or photo, select the Color setting. • To print text and graphics in - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 188
Related references Paper Source Options - Windows Related tasks Selecting Basic Print Settings - Mac Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 189
You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Parent topic: Printing with the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 190
. Click Printer under Hardware and Sound, then right-click the postscript driver for your product and select Properties. 2. Click any tab to view Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 191
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 192
• A6 (4.1 × 5.8 inches [105 × 148 mm]) • B6 (5 × 7.2 inches [128 × 182 mm]) • Executive (7.25 × 10.5 inches [184 × 267 mm]) • 8.5 × 13 inches (216 × 330 mm) 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 193
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 194
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 195
10. Select Printer Features from the pop-up menu. You see these settings: 11. Select a MediaType setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, select Fine. 195 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 196
you need to cancel printing in progress, press the stop button. If you want to cancel stored jobs or jobs waiting to print, follow the instructions below. 1. Press the Job/Status button. 2. Select the Active tab. 3. Select the job you want to cancel and select Cancel. Parent topic: Printing from - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 197
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning with Document Capture Pro or Document Capture Scanning in Epson Scan 2 Scanning Special Projects Starting a Scan After placing your originals on your product for scanning, start scanning using one of these - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 198
job settings in Document Capture Pro (Windows) or Document Capture that you have registered with Epson Connect. • WSD lets you Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 199
Adding and Assigning Scan Jobs with Document Capture Pro - Windows Adding and Assigning Scan Jobs with Document Capture stamps on your emails are accurate. Note: You can also use the Scan to Document Capture Pro function to scan and email the scanned file. 1. Place your original on the product for - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 200
You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select from any displayed frequent contacts. • Select Keyboard to use the displayed keyboard to enter the address for the recipient and press OK. • Select Contacts and choose an email address from - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 201
on the software version you are using. See the help information in Document Capture Pro for details. 1. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 202
You see a window like this: 3. Click the Job Settings button. Note: If you do not see the button, click the < symbol in the Job bar. 202 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 203
use the new scan job when you scan with Document Capture Pro. Note: See the Help information in Document Capture Pro for details. 5. To add the scan job to the list of selectable jobs when scanning to Document Capture Pro from the control panel, click the Button Assignment icon. 6. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 204
You can now select the assigned scan job when you scan to Document Capture Pro using your product's control panel. Parent topic: Starting a Scan Using the Product Control Panel Adding and Assigning Scan Jobs with Document Capture - Mac You can - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 205
2. Place your original on the product for scanning. Note: To scan a double-sided or multi-page document, place all of the pages in the ADF. 3. Press the home button, if necessary. 4. Select Scan. You see a screen like this: 5. Select Memory Device. You see a screen like this: 205 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 206
the Cloud You can use the control panel to send your scanned files to a destination that you have registered with Epson Connect. Note: Make sure to set up your product using Epson Connect before using this feature. 1. Place your original on the product for scanning. Note: To scan a double-sided or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 207
: Starting a Scan Using the Product Control Panel Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 208
repeat these steps as necessary. 7. When you see the message Your device is ready to use in the Windows taskbar, click the message. 8. On the Driver Software Installation screen, make sure your product is listed as Ready to use. Then click Close. 9. Do one of the following: • Windows 7: Click and - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 209
Scan to setting Keyboard Contacts Scan Settings menu Color Mode File Format Resolution Available options Communication Mode Location User Name Password Connection Mode Port Number - Description Lets you select Network Folder (SMB) or FTP Lets you enter a folder path in which to save scanned images - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 210
Scan to setting 2-Sided Scan Area Original Type Density Remove Shadow Remove Punch Holes Subject Attached File Max Size Available options 1-Sided 2-Sided Orientation (Original) Binding (Original) Various sizes Auto Cropping Max Area Orientation (Original) Text Text & Image Photo -4 to +4 On Off On - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 211
to your product's Contacts list. Note: If you are creating a shared network folder on a Mac, see your Mac documentation for instructions on creating the folder. The instructions here are for Windows. First make sure you connected your product and computer to the same network. Note: If you are - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 212
this PC and follow the on-screen prompts. • Windows 7: Select Change Settings, change the computer's name, and click OK. (See Windows Help for instructions, if necessary.) Note: You need to be logged into Windows as an administrator to change the computer's name. After changing the name, restart - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 213
computer's internet browser. Before you begin, print a network status sheet and locate the IP address for your product on the sheet. Note: These instructions use Internet Explorer as an example browser. 1. Start Internet Explorer on a computer that is using the same network as your product. 2. Type - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 214
• Save to: The network path to the shared folder. Enter the folder path name in one of the following formats depending on the Type setting you selected: • SMB: host_name\folder • FTP: host_name/folder_name • User Name and Password: Enter only if you have set up a password on your computer. • - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 215
5. Select Add Entry. 6. Select Add Contact. 7. Do one of the following: • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Network Folder/FTP. 8. Select the number you want to use for the contact you are adding. 9. Select - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 216
Scanning to a Network Folder or FTP Server You can scan an image and save it to a network folder using your product's control panel. You can either enter the folder path directly on the product's control panel or select a folder from the Contacts list. Note: Make sure the date and time are set - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 217
You see a screen like this: 5. Do one of the following: • Select from any displayed frequent contacts. • Select Keyboard, select the Communication Mode field, and select Network Folder (SMB) or FTP. Then select the Location field and enter the folder location, and press OK. Enter other information - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 218
tasks Entering Characters on the LCD Screen Selecting the Date and Time Related topics Placing Originals on the Product Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 219
You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Related tasks Starting a Scan from a Scanning Program Entering a User ID and Password for Scanning 219 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 220
product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 221
You see an Epson Scan 2 window like this: Parent topic: Starting a Scan Related tasks Entering a User ID and Password for Scanning Related topics Placing Originals on the Product 221 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 222
a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 223
OK. Parent topic: Starting a Scan Scanning with Document Capture Pro or Document Capture Follow the instructions in these sections to scan using Document Capture Pro (Windows) or Document Capture (Mac). Note: The Document Capture Pro (Windows) or Document Capture (Mac) software must be installed - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 224
Related topics Placing Originals on the Product Setting the Operation Mode on the Product Control Panel Before scanning to Document Capture Pro (Windows), set the operation mode on the control panel. 1. Make sure you installed the product software and connected the product to your computer or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 225
in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 226
destination, click the Scan Settings button, select any displayed settings you want to use, and click OK. Note: See the help information in Document Capture Pro for details. If you do not see the Scan Settings button, click the < symbol in the Scan and... bar. 7. Click one of the destination icons - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 227
in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 228
4. Select Scan Settings from the Scan Setting Name list (or select Scan > Scan Settings from the menu bar). You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click Scan. 228 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 229
. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture Pro window. 7. If you would like to scan additional originals and add them to the current captured images, click the Add Page(s) icon and follow the instructions on the screen. 8. Check the scanned images - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 230
you are using. See the Help information in Document Capture for details. 1. Load your original in the product. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: Note: You may need to select your scanner from the scanner list - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 231
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 232
a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to , click OK or Send to complete the operation. Parent topic: Scanning with Document Capture Pro or Document Capture 232 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 233
opens it in your scanning program. You can select settings, preview, and change the scanned file settings as necessary. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 234
You see this window: 2. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 3. Select the Scanning Side setting if you are scanning from the ADF. 234 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 235
Type setting. 6. Select the Resolution setting you want to use for your scan. 7. Click the Preview button. Epson Scan 2 previews your original and displays the results in the Epson Scan 2 window. 8. Reinsert your original into the ADF, if necessary. 9. Select any of the additional settings that - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 236
Source Settings You can select these Document Source options in Epson Scan 2: Auto Detect Automatically detects where the originals are the scanned pages as one file. Note: You must select a file format that supports multi-page such as PDF or Multi-TIFF. Stitch Images When scanning double-sided - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 237
To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each this. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 238
shadows with black or white. Dual Image Output Scans the original image twice using different output settings (Windows only). Parent topic: Scanning in Epson Scan 2 Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 239
the resolution setting you need: • You will scan the image at its original size but enlarge it later in an image-editing program. Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 240
Scanning to a SharePoint Server or Cloud Service - Windows Scanning to a SharePoint Server or Cloud Service - Mac Parent topic: Scanning Scanning Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 241
You see a window like this: 4. Click the Scan Settings button. Note: If you do not see any icons, click the < symbol in the Job bar. 241 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 242
You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) in the Scan and... section of the window. Your product starts scanning and you see - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 243
a window like this: 9. Select the method you used to separate the originals as the Separator setting. Note: See the help information in Document Capture Pro for details. 10. If necessary, select Create Folder and select a folder name. 11. Select any other folder naming settings you want and click OK - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 244
Optical Character Recognition (OCR) and then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 245
are using. See the Help information in Document Capture for details. 1. Load your original in the product for scanning. 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. 245 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 246
You see a window like this: Note: You may need to select your scanner from the scanner list. 3. Click the Scan icon. 246 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 247
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 6. Click the Scan icon and select any detailed scan settings you want to use from the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 248
You see a preview of your scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If you would like to scan additional originals and add them to the current - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 249
in the product. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or Programs - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 250
. You see a window like this: 5. Select any displayed settings you want to use and click OK. Note: See the help information in Document Capture Pro for details. 6. Click one of the destination icons (except Print) to choose where to send your scanned files. Your product starts scanning and you see - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 251
settings as necessary and click OK. Note: See the help information in Document Capture Pro for details. 10. Confirm your settings and click OK. Your originals are saved in . 2. Open the Applications folder, open the Epson Software folder, and select Document Capture. You see a window like this: 251 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 252
to select detailed scan settings, close the Scan Settings window, open the Scan menu at the top of the Mac desktop, and select Displays the EPSON Scan Setup Screen. 252 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 253
scan in the Document Capture window. Note: You may have to close the Epson Scan 2 window to view your scan in the Document Capture window. 8. If plug-in for Microsoft Office files. Select Yes and follow the on-screen instructions to download and install the plug-in to continue. 12. Click the Options - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 254
Cloud Service - Windows You can use Document Capture Pro (Windows) to upload scanned images to a SharePoint server or a cloud service. Note Capture Pro: • Windows 10: Click and select Epson Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 255
You see a window like this: 255 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 256
Enter any required information to set up the destination. You may need to log in to your cloud service to authenticate the connection and allow Document Capture Pro to access the cloud service. If you have previously created a saved setting for the destination, select it from the drop-down list. 256 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 257
Pro for details. Your originals are uploaded to the indicated server or cloud service. Parent topic: Scanning Special Projects Scanning to a SharePoint Server or Cloud Service a SharePoint server or a cloud service. 1. Open the Applications folder, open the Epson Software folder, and select Document - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 258
icons to choose where to save your scanned file. (If you cannot see all of the icons, the service software may not be installed, the service may not be available on your platform, or you need to click the arrow next to the icons.) You see the Transfer Settings window. 6. Enter - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 259
Driver or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 260
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 261
261 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 262
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 262 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 263
or answering machine must be connected to the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing 263 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 264
Related references Cannot Receive Faxes with a Telephone Connected to Your Product Related tasks Using the Fax Setting Wizard Receiving Faxes Automatically Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 265
the source of the faxes you send. 6. On the Distinctive Ring Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes. • If you do not have a distinctive ring - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 266
Rings to Answer setting is correct. If you select to receive faxes manually, you need to answer every call and operate the product's control Run Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 267
You see a screen like this: 3. Select Access Code and select Use. 4. Select the Access Code field and use the displayed keypad to enter the access code, such as 9. Then select OK. 5. Select OK to exit. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 268
You see a screen like this: 3. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 269
You see a screen like this: 3. If you want to create shortcuts for up to three fax operations, select Quick Operation Button and select a setting and a shortcut button. Note: These shortcuts are displayed on the Fax Settings tab in the main Fax screen. 4. Select the group of settings you want to - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 270
Setting Batch Send Save Failure Data Options Off On Off On Description Sorts outgoing faxes by recipient in the product's memory, and then sends them as a batch Saves faxes that failed to be sent in the product's memory. You can resend the faxes from the product's Job/Status menu. Parent topic: - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 271
Setting Auto Reduction Split Page Settings Acting Print Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Options Description On Select to reduce the size of large received faxes to fit on the paper size in the selected paper source Off Select to print large - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 272
Setting Print Suspend Time Quiet Mode Options Off On Time to Stop Time to Restart On Off Description Select On to set a time period to stop automatic printing of faxes or reports and save received faxes in the product's memory. (Make sure there is enough free memory before using this function.) - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 273
Setting Report Format Output Method Options Simple Detail Print Save to Memory Device Forward Description Prints a simple fax report Prints a fax report that includes error codes Prints fax reports Saves fax reports to a memory device Forwards fax reports to a specified destination Parent topic: - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 274
to Answer Remote Receive Options PSTN PBX Your Phone Number Fax Header Manual Auto All Single Double Triple Double&Triple 1 to 9 Off On to the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can receive - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 275
Setting Rejection Fax Options Various Description Lets you automatically reject faxes from blocked numbers, with blank headers, or from unrecognized contacts Parent topic: Selecting Advanced Fax Settings Security Settings - Fax Select the security options you want to use for fax data. Setting - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 276
Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 277
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 278
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see this window - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 279
Parent topic: Faxing Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: Contacts can be locked by an administrator. If you cannot access or change contacts, contact your administrator for assistance. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 280
3. Select Contacts. You see a screen like this: 4. Select the icon. 5. Select Add Contact. You see a screen like this: 6. Select the registry number you want to use for the contact you are adding. 280 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 281
7. Select the Name field, use the displayed keyboard to enter the contact name (up to 30 characters), and select OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for an entry (up to 30 characters), and select OK. (This field is optional.) 9. Select - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 282
3. Select Contacts. 4. Select the tab containing the first letter of the contact name, then select the > icon next to the contact you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 283
You see a screen like this: 3. Select Contacts. 4. Select the icon. 5. Select Add Group. You see a screen like this: 6. Select the registry number you want to use for the group you are adding. 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 284
8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and select OK. (This field is optional.) 9. Select the Contact(s) Added to the Group field. You see your contacts list. 10. Select each contact you want to include in - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 285
Windows Address Book to the PC-FAX Phone Book in the FAX Utility for Windows. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 286
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 286 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 287
You see this window: 4. To edit the contacts list on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon. 6. To import fax numbers from your Windows Address Book - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 288
You see this window: 7. Select File > Import From Windows Address Book. 8. Select the contacts you want to import and click OK. Note: For detailed information, select Help or Open Online Help. Parent topic: Setting Up Contacts and Contact Groups Related topics Setting Up Contacts and Contact Groups - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 289
You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window: 289 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 290
5. To add an entry, double-click an empty entry. Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on your keyboard. 6. Do one of the following: • To create a speed dial entry, select Speed Dial, enter a name and fax number, and - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 291
ADF and turn on the ADF 2Sided setting. (You cannot fax double-sided documents in color.) 4. Do one of the following to select fax recipients: • Manually enter a fax number: Select Keypad and enter a fax number. Select OK when done. To add another fax number, repeat the same steps. You can also - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 292
Note: If direct dialing has been restricted, you can only select the number from the contact list or fax history. If necessary, enter an outside line access code (such as 9) at the beginning of the fax number. If the access code has been set up in the Line Type setting, enter the # pound sign - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 293
Related references Fax Sending Options Related tasks Using Presets Selecting the Line Type Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Original Size ( - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 294
Setting ADF 2-Sided Options Off On Continuous Scan (ADF) Off On Description Select On to enable 2-sided faxing from the ADF. The Direct Send option and color faxing are disabled when you turn on this setting. Select On to have the product to prompt if you want to scan another page after a - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 295
Setting Backup Options Off On Description Saves a copy of the scanned fax to the selected email address or network folder/FTP location Parent topic: Sending Faxes from the Product Control Panel Sending a Fax at a Specified Time You can send a fax at a time of your choice. Note: Make sure the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 296
8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Select Send. Note: To cancel faxing, select Cancel. After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 297
You see a screen like this: 4. Select Polling Send/Board. 5. Select Polling Send. 6. If you need to change any fax settings, select the 7. Select Add Document. icon, select Settings, and change the settings. 8. Select Store. Your document is scanned and stored until you overwrite it or delete it. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 298
Note: If you try to store more than 10 jobs or 100 pages, they overwrite previously stored documents. Be sure to check how many fax jobs are stored before storing additional jobs by running a Fax Report. 1. Place your original on the product for faxing. 2. Press the home button, if necessary. 3. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 299
Related references Fax Sending Options Related topics Placing Originals on the Product Dialing Fax Numbers from a Connected Telephone If you connected a telephone to the EXT port on your product, you can send a fax by dialing the fax number from the connected telephone. If the recipient's phone - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 300
6. When you hear a fax tone, select Send to start sending the fax. Note: If your recipient's fax machine does not print in color, your fax is automatically sent in blackand-white. 7. Hang up the telephone. Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 301
You see a window like this: 2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 302
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 302 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 303
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 304
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 305
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 305 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 306
topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Saving Faxes to an External USB Device Saving and Viewing Received Faxes Selecting - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 307
faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 308
topic: Receiving Faxes Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 308 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 309
2. Select Fax. You see a screen like this: 3. Select the icon. 4. Select Extended Fax. 5. Select Polling Receive to turn on the setting and select Close. 6. Select Close. 7. Enter the fax number you expect to receive the fax from. 8. Select Polling to start receiving the fax. Parent topic: Receiving - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 310
Saving and Viewing Received Faxes You can save received faxes in your product's memory and view them on the LCD screen. The inbox and confidential boxes can hold a maximum of 200 faxes in total. Note: The inbox can be locked by an administrator. If you cannot access the inbox, contact your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 311
. 9. Select one of the printing or forwarding options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to free up the product's of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 312
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 312 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 313
You see this window: 4. To save faxes received by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6. To receive notifications when received faxes arrive in the selected - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 314
7. Select how often you want to be notified of received faxes and click OK. Note: For detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status You can check the status of fax jobs on the product control panel. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 315
Printing Fax Reports You can print several types of fax reports whenever necessary. You can also print the fax log automatically by turning on Fax Log Auto Print. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Press the icon. 4. Select Fax Report. 5. Select the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 316
Stored Fax Documents Print a list of the fax jobs currently stored in the product's memory. Fax Settings List Print a list of the current fax communication settings. Conditional Save/Forward List Print a list of the current conditional save/forward settings. Protocol Trace Print a detailed report - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 317
External USB Devices with Your Product Follow the instructions here to work with an external USB device connected device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 318
Related tasks Disconnecting a USB Device USB Device Photo File Specifications You can use USB devices with your product containing files that meet these specifications. File format Image size File size Number of files JPEG with the Exif version 2.31 standard taken by digital cameras with the DCF ( - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 319
Viewing and Printing from the LCD Screen See these sections to view and print photos or other files displayed on your product's LCD screen. Printing JPEG Photos Printing TIFF and PDF Files Print Setting Options - Device Mode Parent topic: Using External USB Devices with Your Product Printing JPEG - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 320
• To select all photos, select the 4. Select Proceed to Print. You see a screen like this: icon and select Select All Images. Select Yes. 5. Do the following as necessary: • To change the print settings, select Basic Settings or Advanced and select the necessary settings. • To print more than one - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 321
3. Select TIFF or PDF. You see a list of the available files. 4. Select the file you want to print. You see information about the file. 5. Do the following as necessary: • To print more than one copy, use the numeric keypad on the control panel or select Copies on the LCD screen and use the numeric - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 322
Print settings Layout Fit Frame Quality Date Fix Photo Fix Red-Eye Print Order 2-Sided Available options 1-Up 20-up Index On Off Standard Best Various date formats Auto People Landscape Night Scene Enhance Off On Off Last Page on Top First Page on Top On Off Description Leaves a small margin - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 323
Transferring Files on a USB Device You can transfer files to and from a USB device inserted into the USB port on the front of your product. Setting Up File Sharing for File Transfers from Your Computer Transferring Files from a USB Device to Your Computer Parent topic: Using External USB Devices - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 324
Parent topic: Transferring Files on a USB Device Transferring Files from a USB Device to Your Computer You can transfer files to and from a USB device inserted into the USB port on the front of your product and a computer connected to your product. Note: Do not transfer files to and from a USB - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 325
Print Driver or PostScript (PS3) printer software with the product, you can check ink and maintenance box status by using the product buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 326
, you see a message on the LCD screen. Select How To and follow the steps on the LCD screen to replace the ink pack. You can also check the status of the ink packs and maintenance box from the product control panel. 1. Press the home button, if necessary. 2. Select the icon. You see - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 327
pack as indicated on the screen. Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. 3. To disable promotional offers, right-click the product icon in the Windows - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 328
4. Deselect the Display Epson Offers checkbox. Parent topic: Check Ink and Maintenance Box Status Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Packs Checking Ink and Maintenance Box Status - Mac You can check the status of your ink and maintenance box using - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 329
your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary: • You can update the ink and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or an - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 330
-463-7766) in the U.S. or 800-807-7766 in Canada. Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously. Such restrictions can be - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 331
number Standard-capacity T01C High-capacity T01D Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs Make sure you have your replacement ink packs handy before you begin. You must install new ink packs immediately after removing the old ones. 1. If an - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 332
into your eyes, flush them immediately with water. Seek medical advice if problems persist. If ink gets into your mouth, spit it out and see a doctor right away. Keep ink packs out of the reach of children. 5. Shake the new ink pack 10 times and remove it from the packaging. Caution: Do not touch - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 333
clicks. Note: If you cannot insert the tray all the way, make sure you are inserting the correct color ink pack and that the top of the ink pack is level with the top of the tray. The ink packs can only be inserted into the proper location. 8. Repeat these steps for each - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 334
lock the front cover. 10. Follow the on-screen instructions to charge your product's ink. Parent topic: Replacing Ink Supply Units (Ink Packs) and Maintenance Boxes Printing with Black Ink and Expended Color Ink Packs When a color ink pack is expended, you can temporarily continue printing from your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 335
Grayscale checkbox. 7. Click OK. 8. Print your document. Epson Status Monitor 3 displays a print message. 9. Click Print see a message telling you that you can temporarily print with only black ink, click the Delete or icon to cancel your print job. (If an Supplies. 5. Select Driver or Options. 335 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 336
the Grayscale option. 14. Click Print to print your document. Parent topic: Printing with Black Ink and Expended Color Ink Packs Conserving Low Black Ink with Windows When black ink runs low and there is more color ink, you may see a message telling you that you can print with a mixture of color - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 337
feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for ink that gets collected during printing or print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 338
, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. If running these utilities does not solve the problem, you may need to replace the ink packs. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Print Head - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 339
Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 340
there are gaps or the pattern is faint, select X and continue. 8. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Nozzle Check Related concepts Print - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 341
• Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Nozzle Check. You see a window like this: 5. Click Print. 341 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 342
clogged nozzles, you can clean the print head. Note: You cannot clean the print head if ink is expended, and may not be able to clean it when ink is low. You must replace the ink pack first. Cleaning the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 343
Related tasks Removing and Installing Ink Packs Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 344
, wait at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 345
You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the front cover during a cleaning cycle or you may not be able to print. 6. When - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 346
at least 6 hours without printing or longer if printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related topics Loading Paper Print Head Alignment If your printouts become grainy or blurry, you notice misalignment of - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 347
plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings > Maintenance > Ruled Line Alignment. 5. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 6. Check the printed patterns on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 348
a printout, you can clean the paper guide rollers to remove any excess ink. 1. If printouts are smeared or scuffed, Settings > Maintenance > Paper Guide Cleaning. 4. Select the paper source you want to clean. 5. Follow the on-screen instructions to clean the paper guide. 6. Repeat these steps as - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 349
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 350
7. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended), moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 351
8. Open the ADF cover. 351 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 352
9. Use a soft, dry, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 353
dry out the print head and may prevent the product from printing. Note: Before storing your product for a long period, replace low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place. 1. Turn off the product. 2. Wait for the power light - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 354
7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product. 8. Lower the scanner unit. 354 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 355
9. Uninstall the optional paper cassette, if necessary. 355 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 356
10. Close the rear paper feed slot and output tray and lower the control panel. 11. Remove the output tray. 12. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. If print - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 357
Parent topic: Cleaning and Transporting Your Product Related concepts Print Head Cleaning Print Head Alignment 357 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 358
USB Device Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. Visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 359
Updater. • macOS 10.12.x or 10.13.x: You can manually update the software by opening the App Store, selecting Updates, searching for a software update option for Epson Software, and selecting Update. Parent topic: Solving Problems Related references Where to Get Help Related tasks Removing and - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 360
. Turn the power off and on again. If the problem persists, contact Epson Support. Turn the product off and then back on again. If cassette. If the error persists, contact Epson for support. You need to replace Ink Supply Unit(s). Replace the indicated ink packs. Paper Configuration is set to Off - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 361
cloud services, update the root certificate from the Epson Web Config utility. Contact your product administrator. Check that the printer driver is . Recovery mode Contact your product administrator. Parent topic: Solving Problems Job Status Error Codes If a job does not complete successfully - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 362
off. The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. If you want to print on both sides, load paper that supports 2-sided printing. Available memory is running low. Reduce the size of the print job. Cannot communicate with - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 363
occurred. Check the DNS settings for the server, computer, or access point in the Settings > General Settings > Network Settings > Advanced > TCP/IP menu. If the problem cannot be cleared, contact your product administrator. 363 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 364
match. When you select Off as the authentication method, make sure the authentication method of the email server is set to None. If the problem cannot be cleared, contact your product administrator. The data size exceeds the maximum size for the attached files. Increase the Attached File Max Size - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 365
Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture or Document Capture Pro. If the problem cannot be cleared, contact your product administrator. An error occurred while saving data to an external USB memory device. Reinsert the USB - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 366
on the results of the product check: • If the page prints and the nozzle check pattern is complete, the product is operating properly. Any operation problem you may have could be caused by your computer, cable, software, or selected 366 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 367
this guide or try uninstalling and reinstalling your printer software. • If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 368
You see a confirmation screen. 5. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 369
product, or it may charge improperly and use excess ink the next time you turn it on. • contact Epson for help. Parent topic: Solving Setup Problems Software Installation Problems If you have problems have problems installing software, disconnect the cable and carefully follow the instructions on - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 370
Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a GHz. See your router documentation or contact your internet service provider for instructions. • Verify that your router or access point is - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 371
(SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your selected Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check Protocol. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 372
the report to help determine the cause of the problem. • Make sure your product is not connected Download your product software from the Epson website using the instructions on the Start Here sheet. router documentation or contact your internet service provider for instructions. • Check to see if your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 373
as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Wireless Network Connection is Unstable on a Mac If you connected a device - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 374
on the report to help determine the cause of the problem. • If you are using TCP/IP, make sure IP addresses using DHCP, set the IP address manually. • Make sure your computer and product are both your router or access point documentation for instructions on disabling the Privacy Separator function. - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 375
your software. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks or Wired Networking Cannot Scan Over a Network If you cannot start Epson Scan 2 for scanning over a network, try these solutions: • internet service provider for instructions. 375 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 376
Software, and click Epson Scan 2 Utility. Make sure your product is selected. If necessary, select the Other tab and click Reset. • You may need to disable the firewall and any anti-virus software on your wireless router or access point. Parent topic: Solving Network Problems Related tasks Entering - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 377
routine maintenance. This is normal. Parent topic: Solving Copying Problems Originals Do Not Feed From the Automatic Document Feeder If your the originals. • Make sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Make sure - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 378
above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Paper Feeding Problems Paper Jams Inside the Product Related tasks Cleaning Your Product Related topics Placing Originals on the Product Solving Paper Problems Check these sections if you have - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 379
. For plain paper, do not load paper above the arrow mark on the edge guides. • Make sure your paper meets the specifications for your product. • If paper • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jams Inside - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 380
. • Unless specifically instructed, avoid tilting the product, placing it on its side, or turning it upside down, as ink may spill. Warning: product. Parent topic: Solving Paper Problems Related topics Loading Paper Paper Ejection Problems If you have problems with paper ejecting properly, try these - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 381
When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Note: For problems while printing with the Epson Universal Print Driver or PostScript (PS3) printer software, see the sections covering that software in this - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 382
Parent topic: Solving Problems Printing from a Computer Related tasks Running a Product Check Entering necessary. 2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 383
in your product software. • Select a lower print quality setting. • Make sure the ink drying time has not been increased for double-sided printing. • Windows: Click the Maintenance product. Select Options & Supplies, select Options (or Driver), and enable the High Speed Printing setting. 383 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 384
Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 385
in your printer software. (This option has different names, depending on your operating system version.) Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Too Many Copies Print Make sure that the Copies - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 386
the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Related topics Loading Paper Incorrect Characters Print If incorrect - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 387
Check the product name at the top of the driver window. • If you are using the PostScript printer Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your for feeding into the printer. • Slide the edge guides against the edges of the paper. • Clean the scanner - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 388
are slanted, try these solutions: • Slide the edge guides against the edges of the paper. • Select a higher problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 389
an ink pack. Parent topic: Solving Print Quality Problems Ink Packs Related topics Loading Paper Blurry or Smeared Printout If your printouts are blurry or smeared, try these solutions: • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. • Slide the edge guides - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 390
support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks in all directions. Parent topic: Solving Print Quality Problems 390 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 391
Epson Papers Paper Specifications Related tasks Cleaning the Paper Guide Then clean the print head, if necessary. • The ink packs may be old or low on ink, and you may need to replace them. • Make Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Head - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 392
Software Related tasks Cleaning the Paper Guide Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Removing and Installing Ink Packs Related topics Loading Paper Grainy Printout quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems 392 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 393
clogged. Then clean the print head, if necessary. • The ink packs may be old, and you may need to replace them in your printer software. • For best results, use genuine Epson paper. • On the product control panel, change the Fix Problems Related concepts Print Head Nozzle Check Print Head Cleaning 393 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 394
Basic Print Settings - Mac Managing Color - Mac Removing and Installing Ink Packs Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Cannot Save a Scan to a Shared - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 395
Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select assistance. Parent topic: Solving Scanning Problems Related tasks Starting a Scan Using the Epson Scan 2 Icon 395 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 396
signal strength may affect your scanning speed. Parent topic: Solving Scanning Problems Cannot Save a Scan to a Shared Folder Over a Network If shared folder path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • Make sure the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 397
takes a very long time, make sure the DNS setting and the DNS domain name are correct. Contact your network administrator for instructions. Parent topic: Solving Scanning Problems Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 398
in Scanned Image Ripple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scanned Image Edges are Cropped Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 399
ADF and scan again. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Related topics Placing Originals on the stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 400
as you scan it. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Image is on the back of the original and scan it again. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Advanced - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 401
on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • If the Color Enhance setting. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Scanned - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 402
Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If an error code is displayed on the control panel, try the solutions suggested in the error code list. • If you are faxing from a computer, use the Epson FAX Utility to send - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 403
analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 404
to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setting - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 405
a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related tasks Saving and Viewing Received Faxes Sent Fax is Received in an Incorrect Size If your recipient receives a fax in an incorrect size, try - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 406
product. Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 407
Sharing for File Transfers from Your Computer Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 408
window, select your product and click OK. Then follow any on-screen instructions. 4. Do one of the following to uninstall Epson Event Manager, then follow any on-screen instructions: • Windows 10/8.x: Select Epson Event Manager and click Uninstall. • Windows 7/Windows Vista: Open the Windows Control - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 409
. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 410
Time, Saturday Days and hours of support are subject to change without notice. Toll or long distance charges may apply. Purchase Supplies and Accessories You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales). You can - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 411
(U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Specifications Scanning Specifications Fax Specifications Ink Pack Specifications Dimension Specifications Electrical - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 412
or later Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean), select your product, and select Downloads. Parent topic: Technical Specifications Mac System - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 413
Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper and thick paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Plain paper: 17 lb (64 g/m2) to 24 lb (90 g/m2) Thick paper: 25 lb - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 414
Paper types Weight Plain bond paper 20 lb (95 g/m2) to 24 lb (90 g/m2) Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Single sheets 1 Top/bottom/right/left: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.85 inches (47 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 415
Envelopes 1 Left/right: 0.12 inch (3 mm) minimum 2 Top/bottom: 0.20 inch (5 mm) minimum 3 Reduced print quality area/left: 0.71 inch (18 mm) minimum 4 Reduced print quality area/right: 1.85 inches (47 mm) minimum Parent topic: Technical Specifications Automatic Document Feeder (ADF) Specifications - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 416
Black and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Supported lines Speed Black-and-white and color fax capability (ITU-T Super Group 3) Standard analog phone lines PBX (Private Branch Exchange) telephone - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 417
-11 Phone Line RJ-11 Telephone set connection Parent topic: Technical Specifications Ink Pack Specifications Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 418
not use if the date on the package has expired Storage: -22 to 104 °F (-30 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 8.6 °F (-13 °C) Ink thaws and is usable after 3 hours at 77 °F (25 °C) Parent topic: Technical Specifications Dimension Specifications Height Stored: 20.2 inches (513 mm - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 419
Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for Mass storage class for external storage) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications External USB Device Specifications Do not use devices with the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 420
Formatted in FAT, FAT32, or exFAT Note: Epson cannot guarantee the operation of externally connected devices IEEE 802.11 b/g/n, depending on purchase location WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WEP (64/128 bit) 2.4 GHz 20 dBm (EIRP) Infrastructure mode - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 421
to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 422
, including interference that may cause undesired operation of the device. Product model: C643A (WF-C579R) Brand: EPSON IFT Certification Number: TTDEPC618-1359 WLAN module model: J26H006 Brand: EPSON IFT Certification Number: RCPEPJ218-0025 Notice for Paraguay Imported by: Fastrax, S.A. Av. Per - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 423
This product uses a fax module: FCC ID: BKMFA01AC643A This product uses the following WLAN module: Module model: J26H006 FCC ID: BKMFBJ26H006 Product Manufacturer: Seiko Epson Corporation Address: 3-3-5 Owa Suwa-shi, Nagano-Ken 392-8502, Japan Parent topic: Technical Specifications 423 - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 424
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Ink Pack Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 425
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 426
ink may leak. • Do not attempt to move the product by yourself. Parent topic: Important Safety Instructions Ink Pack Safety Instructions • Keep ink with water. If discomfort or vision problems continue after a thorough flushing, see a doctor immediately. If ink gets in your mouth, see a doctor - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 427
• Store ink packs with the bottom facing down. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 428
Instructions When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson you in advance that temporary discontinuance of service may be required. But if advance - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 429
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 430
interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 431
of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 432
MORE THAN ONE PARTY'S CLAIMS WITHOUT THE WRITTEN CONSENT OF ALL AFFECTED PARTIES TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 433
of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 434
and void. Parent topic: Notices Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Epson iPrintTM and Remote PrintTM are trademarks of - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 435
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-C579R | Users Guide for U.S. and Canada - Page 436
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
WF-C579R User's Guide