Epson WorkForce Pro WF-C869R Users Guide
Epson WorkForce Pro WF-C869R Manual
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- Epson WorkForce Pro WF-C869R | Users Guide - Page 1
WF-C869R User's Guide - Epson WorkForce Pro WF-C869R | Users Guide - Page 2
- Epson WorkForce Pro WF-C869R | Users Guide - Page 3
Contents WF-C869R User's Guide...15 Product Basics ...16 Installing the Optional Cabinet and Paper Cassettes 16 Installing the Optional Settings ...62 Changing the Sleep Timer Settings 62 Changing the Power Off Timer Settings 64 Epson Connect Solutions for Smartphones, Tablets, and More 65 3 - Epson WorkForce Pro WF-C869R | Users Guide - Page 4
86 Connecting to a New Wi-Fi Router 87 Disabling Wi-Fi Features ...87 Enabling Epson Universal Print Driver (PCL) or PostScript Printing 89 Installing the Epson Universal Print Driver - Windows 89 Installing the PostScript (PS3) Printer Software - Windows 93 Installing the PostScript (PS3 - Epson WorkForce Pro WF-C869R | Users Guide - Page 5
...102 Loading Paper and Envelopes in the Rear Paper Feed Slot 105 Paper Loading Capacity ...109 Double-sided Printing Capacity ...112 Available Epson Papers ...114 Paper or Media Type Settings - Printing Software 117 Selecting the Paper Settings for Each Source - Control Panel 118 Paper Type - Epson WorkForce Pro WF-C869R | Users Guide - Page 6
175 Checking Print Status - Mac...175 Printing with the Epson Universal Print Driver - Windows 176 Synchronizing Printer Settings - Epson Universal Print Driver - Windows 177 Selecting Basic Print Settings - Epson Universal Print Driver - Windows 179 Selecting Additional Layout and Print Options - Epson WorkForce Pro WF-C869R | Users Guide - Page 7
185 Selecting Default Print Settings - Epson Universal Print Driver - Windows 186 Locking Printer Settings - Epson Universal Print Driver - Windows 188 Epson Universal Print Driver Locked Setting Options 189 Adding Network Printers - Epson Universal Print Driver - Windows 190 Printing with the - Epson WorkForce Pro WF-C869R | Users Guide - Page 8
Settings Tab 233 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 234 Image Format Options...236 Scan Resolution Guidelines ... 237 Scanning Special Projects...237 Scanning to a SharePoint Server or Cloud Service 237 Scanning Multi-Page Originals as Separate Files 239 Entering a - Epson WorkForce Pro WF-C869R | Users Guide - Page 9
292 Receiving Faxes...295 Fax Reception ...295 Receiving Faxes Automatically 296 Receiving Faxes Manually...296 Forwarding Received Faxes...297 Receiving a Fax by Polling ...298 Viewing to Your Computer 313 Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers 315 Check - Epson WorkForce Pro WF-C869R | Users Guide - Page 10
Box Status - Windows 317 Checking Ink and Maintenance Box Status - Mac 319 Purchase Epson Ink Packs and Maintenance Boxes 320 Ink Supply Unit (Ink Pack) Part Numbers 320 Removing and Installing Ink Packs 321 Printing with Black Ink and Expended Color Ink Packs 325 Printing with Expended Color - Epson WorkForce Pro WF-C869R | Users Guide - Page 11
...373 Product Does Not Turn On or Off 374 Noise After Ink Installation ...374 Software Installation Problems ...374 Solving Network Problems ...375 Product Cannot Connect to a Wireless Router or Access Point 375 Network Software Cannot Find Product on a Network 377 Product Does Not Appear - Epson WorkForce Pro WF-C869R | Users Guide - Page 12
or Printout Has Gaps 408 Grainy Printout...409 Incorrect Colors ...410 Solving Scanning Problems ...411 Scanning Software Does Not Operate Correctly 411 Cannot Start Epson Scan 2 ...412 Solving Scanned Image Quality Problems 413 Image Consists of a Few Dots Only 413 Line of Dots Appears in - Epson WorkForce Pro WF-C869R | Users Guide - Page 13
Received Fax is Not Printed ...421 Solving USB Device Problems ...421 Cannot View or Print from a USB Device 421 Sets ...442 Notices ...447 Important Safety Instructions...447 General Product Safety Instructions 447 Optional Cabinet Safety Instructions 449 Ink Pack Safety Instructions ...449 13 - Epson WorkForce Pro WF-C869R | Users Guide - Page 14
Safety Instructions 451 FCC Compliance Statement...451 Binding Arbitration and Class Waiver 454 Trademarks ...457 Copyright Notice...458 libTIFF Software Acknowledgment 458 A Note Concerning Responsible Use of Copyrighted Materials 459 Default Delay Times for Power Management for Epson Products - Epson WorkForce Pro WF-C869R | Users Guide - Page 15
WF-C869R User's Guide Welcome to the WF-C869R User's Guide. For a printable PDF copy of this guide, click here. 15 - Epson WorkForce Pro WF-C869R | Users Guide - Page 16
Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Installing the Optional Cabinet and Paper Cassettes Follow the instructions in this section to install the optional cabinet and paper cassettes to your product. If you are installing - Epson WorkForce Pro WF-C869R | Users Guide - Page 17
3. Make sure you have all the items shown here: 1 Optional cabinet 2 Side stands (×2) 3 Front reinforcing bar 4 Rear reinforcing bar 5 Front cover 6 Cabinet screws (×2) 7 Rear brackets (×2) 8 Bracket screws (x2) 9 Side stand and reinforcing bar screws (×8) 17 - Epson WorkForce Pro WF-C869R | Users Guide - Page 18
4. Place the stands between the cabinet's casters as shown. 5. Secure the stands to the cabinet with the included screws. Caution: Make sure the stands are securely attached or the product may fall over. 18 - Epson WorkForce Pro WF-C869R | Users Guide - Page 19
6. Attach and secure the reinforcing bars to the stands with the included screws. 7. Place the cabinet on a flat surface and lock the front casters. 19 - Epson WorkForce Pro WF-C869R | Users Guide - Page 20
8. Attach the front cover to the stands. 9. Remove the output tray from the product. 20 - Epson WorkForce Pro WF-C869R | Users Guide - Page 21
10. Remove paper cassette 2 from the product. Note: If you are installing the optional cabinet under the optional paper cassette unit, remove the paper cassette from the optional cassette unit instead. 21 - Epson WorkForce Pro WF-C869R | Users Guide - Page 22
11. Lift up your product or optional cassette unit and gently lower it onto the cabinet with the corners aligned. Secure the product or optional cassette unit to the cabinet with the included screws using a screwdriver. Note: Screws may be left over after installation. 22 - Epson WorkForce Pro WF-C869R | Users Guide - Page 23
Warning: To lift the product, have two or more people hold it as shown here. Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down. 12. Secure the back of the product or paper cassette unit to the cabinet using the included brackets - Epson WorkForce Pro WF-C869R | Users Guide - Page 24
. Note: To uninstall optional cassette units, turn off the product, unplug the power cord, disconnect any cables, and follow the rest of these instructions in reverse. 3. Remove the paper cassette unit from its packaging and remove any protective materials. 4. Make sure you have all the items shown - Epson WorkForce Pro WF-C869R | Users Guide - Page 25
5. Remove the output tray. 6. Remove paper cassette 2 from the product. 25 - Epson WorkForce Pro WF-C869R | Users Guide - Page 26
7. Remove the paper cassette from the optional paper cassette unit. 8. Stack all optional paper cassette units on top of each other and secure them to each other with the included screws. 26 - Epson WorkForce Pro WF-C869R | Users Guide - Page 27
9. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit with the included screws using a screwdriver. Note: Screws may be left over after installation. 27 - Epson WorkForce Pro WF-C869R | Users Guide - Page 28
Warning: To lift the product, have two people hold it as shown here. Lifting from other areas may cause the product to fall or cause you to pinch your fingers when placing the product down. 10. Secure the back of the paper cassette units to each other and to the product using the included brackets - Epson WorkForce Pro WF-C869R | Users Guide - Page 29
11. Insert a label into the holder indicating the paper size to be loaded in each of the paper cassettes. 29 - Epson WorkForce Pro WF-C869R | Users Guide - Page 30
Cassettes - Windows Enabling the Optional Paper Cassettes - Mac Parent topic: Installing the Optional Cabinet and Paper Cassettes Related tasks Synchronizing Printer Settings - Epson Universal Print Driver - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows 30 - Epson WorkForce Pro WF-C869R | Users Guide - Page 31
need to enable the optional paper cassette units before you can use them with the printer software. Note: If you are using the Epson Universal Print Driver or PostScript (PS3) printer software, see the link below to enable the optional cassette units. 1. Do one of the following: • Windows 10: Click - Epson WorkForce Pro WF-C869R | Users Guide - Page 32
cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related tasks Synchronizing Printer Settings - Epson Universal Print Driver - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - PostScript - Epson WorkForce Pro WF-C869R | Users Guide - Page 33
the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 4. Select the number of cassette units installed as the Lower Cassette setting. 5. Click OK - Epson WorkForce Pro WF-C869R | Users Guide - Page 34
Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Selecting the Date and Time Selecting Your Country or Region Setting - Epson WorkForce Pro WF-C869R | Users Guide - Page 35
for certain product status conditions. Press the icon to view or change the current network settings. Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Printer Status screen. Quiet Mode is enabled. Noise is reduced during - Epson WorkForce Pro WF-C869R | Users Guide - Page 36
this icon to enable sleep mode and turn off the LCD screen. The indicated setting has changed. There is a problem with the indicated setting. Press the icon to resolve the problem. No Ethernet connection. An Ethernet connection is established. No Wi-Fi connection. A Wi-Fi network error has occurred - Epson WorkForce Pro WF-C869R | Users Guide - Page 37
2. Select Settings. 3. Select General Settings. 4. Select Basic Settings. 5. Select Date/Time Settings. 37 - Epson WorkForce Pro WF-C869R | Users Guide - Page 38
You see a screen like this: 6. Select Daylight Saving Time. 7. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses - Epson WorkForce Pro WF-C869R | Users Guide - Page 39
Note: If you change the country or region, your fax settings return to their defaults and you must select them again. This setting can be locked by an administrator. If you cannot access or change this setting, contact your administrator for assistance. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-C869R | Users Guide - Page 40
and Locking the Control Panel You can set an administrator password to lock the following settings and prevent them from being changed: • Network settings • Web Service settings • Scan settings • System Administration settings • Fax settings • Web Config settings • EpsonNet Config settings 40 - Epson WorkForce Pro WF-C869R | Users Guide - Page 41
Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Scroll down and select System Administration. 5. Select Security Settings. 6. - Epson WorkForce Pro WF-C869R | Users Guide - Page 42
panel is locked, you must enter the password to access any of the locked settings. Note: If you forget your password, contact Epson for assistance. Entering Characters on the LCD Screen Using Presets Parent topic: Using the Control Panel Related tasks Setting User Feature Restrictions (Access - Epson WorkForce Pro WF-C869R | Users Guide - Page 43
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To move the cursor, select the left or right arrows. • To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select - Epson WorkForce Pro WF-C869R | Users Guide - Page 44
2. Select Presets. You see a screen like this: 3. Select Add New. Enter the Administrator password, if necessary. Note: You can save up to 50 presets. 4. Select the function for which you want to set up a preset. 44 - Epson WorkForce Pro WF-C869R | Users Guide - Page 45
You see the main screen for that function, such as the Copy screen: 5. Select the settings you want to save and select Register. You see a screen like this: 6. Select Name. 45 - Epson WorkForce Pro WF-C869R | Users Guide - Page 46
panel. After you setup feature restrictions, you must enable them using the product control panel. Note: For more information on administration settings, see the Administrator's Guide. 1. Press the home button, if necessary. 2. Select Settings. 46 - Epson WorkForce Pro WF-C869R | Users Guide - Page 47
Administration. 5. Select Security Settings. 6. Select Access Control. 7. Select On. 8. Enable Accept Unknown User Jobs to allow users to print from generic drivers or use the WSD scanning function. Parent topic: Using the Control Panel Related tasks Setting a Password and Locking the Control Panel - Epson WorkForce Pro WF-C869R | Users Guide - Page 48
1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Scroll down and select Language. 6. Select a language. Parent topic: Using the Control Panel Adjusting Control Panel Sounds You can adjust the sound level - Epson WorkForce Pro WF-C869R | Users Guide - Page 49
You see a screen like this: 4. Select Basic Settings. 5. Select Sound. 6. Select Normal Mode or Quiet Mode. Note: Press the icon on the home screen to switch between Normal Mode and Quiet Mode. 7. Select Button Press. 8. Press to decrease or 9. Select OK to exit. to increase the sound. Note: - Epson WorkForce Pro WF-C869R | Users Guide - Page 50
2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Select LCD Brightness. 6. Do one of the following: • Press the - or + icons to decrease or increase the brightness. • Press the brightness level on the LCD screen, select a number from the on- - Epson WorkForce Pro WF-C869R | Users Guide - Page 51
1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Basic Settings. 5. Scroll down and set Operation Time Out to Off. Parent topic: Using the Control Panel Preventing PC Connection via USB You can disable access from a USB- - Epson WorkForce Pro WF-C869R | Users Guide - Page 52
You see a screen like this: 4. Select Printer Settings. You see a screen like this: 5. Scroll down and select PC Connection via USB. 6. Select Disable. 52 - Epson WorkForce Pro WF-C869R | Users Guide - Page 53
Parent topic: Using the Control Panel Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics 53 - Epson WorkForce Pro WF-C869R | Users Guide - Page 54
Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem. 1 Automatic Document Feeder (ADF) cover (F) 2 ADF edge guides 54 - Epson WorkForce Pro WF-C869R | Users Guide - Page 55
3 ADF input tray (F) 4 ADF output tray 5 Ink cases (P1, P2) 6 Paper cassettes 1 and 2 (C1 and C2) 7 Optional cassettes 3 and 4 (C3 and C4) 55 - Epson WorkForce Pro WF-C869R | Users Guide - Page 56
8 Optional cabinet 1 Rear paper feed edge guides 2 Paper support and extension 56 - Epson WorkForce Pro WF-C869R | Users Guide - Page 57
3 Rear paper feed slot (B1) 4 Feeder guard 5 Output tray 6 Paper cassette edge guides 7 Paper cassette Parent topic: Product Parts Locations 57 - Epson WorkForce Pro WF-C869R | Users Guide - Page 58
Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 Document cover 58 - Epson WorkForce Pro WF-C869R | Users Guide - Page 59
2 Scanner glass 3 Control panel 4 USB Type A port for external devices 5 Print head 6 Front cover (A) Parent topic: Product Parts Locations 59 - Epson WorkForce Pro WF-C869R | Users Guide - Page 60
Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. 1 Rear cover 2 (D2) 2 AC inlet 3 Rear cover 1 (D1) 4 Paper cassette rear covers (E) 5 Service USB port for future use(do not remove sticker) 60 - Epson WorkForce Pro WF-C869R | Users Guide - Page 61
. Your printer was designed to work only with genuine Epson ink packs, therefore some updates may affect the functionality of third-party ink. • Windows: Your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Accessing - Epson WorkForce Pro WF-C869R | Users Guide - Page 62
Apps screens, depending on your version of Windows. • OS X: You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater. • macOS 10.12.x: You can manually update the software by opening the App Store, selecting Updates, searching for - Epson WorkForce Pro WF-C869R | Users Guide - Page 63
You see a screen like this: 4. Select Basic Settings. 5. Select Sleep Timer. Enter the administrator password, if necessary. You see a screen like this: 63 - Epson WorkForce Pro WF-C869R | Users Guide - Page 64
6. Do one of the following: • Press the - or + icon to decrease or increase the number of minutes. • Press the number of minutes on the LCD screen, select the number of minutes from the on-screen keypad, and press OK. 7. Select OK. 8. Select Wake from Sleep. 9. Select Wake with LCD Screen Touch. 10. - Epson WorkForce Pro WF-C869R | Users Guide - Page 65
Power Off If Disconnected to turn the product off after 30 minutes of inactivity over the network. Parent topic: Using Power Saving Settings Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan documents, photos, emails, and web pages - Epson WorkForce Pro WF-C869R | Users Guide - Page 66
or upload it to an online service directly from your Epson product with Epson Scan to Cloud or the Epson iPrint Mobile App. Setting Up Epson Connect Services Using Epson Email Print Using the Epson iPrint Mobile App Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics - Epson WorkForce Pro WF-C869R | Users Guide - Page 67
Web Service Settings. 5. Select Epson Connect Services You see a screen like this: 6. Select Register. 7. Follow the instructions on the screen to activate your product's email address. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Using Epson Email Print With Epson Email - Epson WorkForce Pro WF-C869R | Users Guide - Page 68
to personalize your product's email, adjust print settings, and set up other Epson Connect services. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related topics Wi-Fi or Wired Networking Using the Epson iPrint Mobile App Use this free Apple and Android app to print and - Epson WorkForce Pro WF-C869R | Users Guide - Page 69
Remote Print Driver software. 4. Download and install the Remote Print software. 5. Enter the email address and optional access key of your Epson product during .com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address and - Epson WorkForce Pro WF-C869R | Users Guide - Page 70
With a Google Account, you can print from your Apple or Android device to your Epson product. You can also print from Chromebooks and the Google Chrome browser without drivers or cables. 1. Connect your Epson product to your wireless network. See the link below. 2. Note your product's IP address - Epson WorkForce Pro WF-C869R | Users Guide - Page 71
Print website for a list of supported apps. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Setting Up Google Cloud Print on a Chromebook With a Google Account, you can print from a Chromebook without drivers or cables. 1. Connect your Epson product to your wireless network - Epson WorkForce Pro WF-C869R | Users Guide - Page 72
linked to your Google Account and can be accessed from any Chromebook, iPhone, or Android phone with Internet access. Visit Epson Support for Google Cloud Print (U.S) or Epson Support for Google Cloud Print (Canada) for more information on using Google Cloud Print, or the Google Cloud Print website - Epson WorkForce Pro WF-C869R | Users Guide - Page 73
Amazon Fire tablets and phones to your nearby networked Epson product. There is no software to download, no drivers to install, and no cables to connect. 5 and above, your device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or - Epson WorkForce Pro WF-C869R | Users Guide - Page 74
(Windows 8 or higher) Surface RT or Pro tablet with networked Epson products. The Epson Print and Scan app allows you to scan Epson Print and Scan app does not support Windows 10 Mobile printing. 1. Connect your Epson product to your wireless network. See the link below. 2. Download the Epson - Epson WorkForce Pro WF-C869R | Users Guide - Page 75
your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 75 - Epson WorkForce Pro WF-C869R | Users Guide - Page 76
product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may - Epson WorkForce Pro WF-C869R | Users Guide - Page 77
You see a screen like this: 3. Select Router. 4. Select Start Setup, Change Settings, or Change to Wi-Fi Connection. 5. Select Wi-Fi Setup Wizard. 6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 77 - Epson WorkForce Pro WF-C869R | Users Guide - Page 78
7. Select the Password field and enter your wireless password using the displayed keypad. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and lowercase letters, and numeric or special characters. • To move the cursor, press the left or right arrows. • - Epson WorkForce Pro WF-C869R | Users Guide - Page 79
device without requiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as a network access point for up to 4 devices. 1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct Mode Parent topic: Wi-Fi or Wired Networking 79 - Epson WorkForce Pro WF-C869R | Users Guide - Page 80
Enabling Wi-Fi Direct Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer or other devices without a wireless router or access point. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi Direct. - Epson WorkForce Pro WF-C869R | Users Guide - Page 81
You see a screen like this: 6. Use your computer or wireless device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 7. Press the home button to exit. You see the icon on the LCD screen and should be able to connect to your product directly from - Epson WorkForce Pro WF-C869R | Users Guide - Page 82
Wi-Fi Protected Setup (WPS) If your network uses a WPS-enabled wireless router or access point, you can quickly connect your product to the network using Wi-Fi Protected Setup (WPS). Note: To check if your router is WPS-enabled, look for a button labeled WPS on your router or access point. If there - Epson WorkForce Pro WF-C869R | Users Guide - Page 83
5. Follow the instructions on the LCD screen to complete WPS setup. 6. Press Printing a Network Status Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Press the home button, if necessary. 2. Select Settings - Epson WorkForce Pro WF-C869R | Users Guide - Page 84
5. Select Network Status. 6. Select Print Status Sheet. 7. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Configuring Email Server Settings To use features such as scanning to email or forwarding faxes - Epson WorkForce Pro WF-C869R | Users Guide - Page 85
. You see a screen like this: 7. Select one of the options shown above, then select the settings you want to use. Contact your internet service provider if necessary to confirm the authentication method for the email server. 8. Select Proceed to save your settings. 9. Select Close to exit. 10 - Epson WorkForce Pro WF-C869R | Users Guide - Page 86
product. Note: For more information on administration settings, see the Administrator's Guide. 1. Print a network status sheet. 2. Locate the IP address for 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing - Epson WorkForce Pro WF-C869R | Users Guide - Page 87
Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related tasks Uninstalling Product Software - Windows Disabling Wi - Epson WorkForce Pro WF-C869R | Users Guide - Page 88
disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Router. 4. Select Change - Epson WorkForce Pro WF-C869R | Users Guide - Page 89
software. Depending on your model, not all printer languages may be supported. 1. To download the EPSON Universal Print Driver file, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 2. After downloading the installer file, double - Epson WorkForce Pro WF-C869R | Users Guide - Page 90
3. Follow the on-screen instructions until you see this screen: 4. Select Yes: Network connection and click OK. Note: Select the Set Default of Printer Control Language to PCL6 checkbox if - Epson WorkForce Pro WF-C869R | Users Guide - Page 91
finishes searching for products, you see a screen like this: 5. Do one of the following: • If you are installing one product, make sure Add EPSON Universal Print Driver is selected and continue with the next step. • If you are installing more than one product, select Add found printers and go to - Epson WorkForce Pro WF-C869R | Users Guide - Page 92
6. Open the Select a port to connect a printer menu and select an existing printer port, if necessary. Otherwise, skip this option to create a new port automatically. 7. Select the product you want to install from the Found Printers list. Note: Deselect the Set as default printer checkbox if you do - Epson WorkForce Pro WF-C869R | Users Guide - Page 93
.jm/support (Caribbean) and select your product. 2. After downloading the installer file, double-click the downloaded file to install the software. 3. Click OK. 4. Click Accept. 5. Click Install. 6. Click Next and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver - Epson WorkForce Pro WF-C869R | Users Guide - Page 94
Agree. 6. Click Install. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Selecting PDL (Page Description Language) Settings You can select settings for PCL and - Epson WorkForce Pro WF-C869R | Users Guide - Page 95
4. Select Printer Settings. You see a screen like this: 5. Select PDL Print Configuration. You see a screen like this: 95 - Epson WorkForce Pro WF-C869R | Users Guide - Page 96
exit. PDL Print Configuration Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing PDL Print Configuration Options or PostScript printing Sets the quality for PCL or PostScript printing Saves ink by reducing print density Starts printing from the first page of - Epson WorkForce Pro WF-C869R | Users Guide - Page 97
changes in page size or orientation cause changes in the Form value based on the stored VMI. Selects the line feed command when printing with a driver from a specific operating system 97 - Epson WorkForce Pro WF-C869R | Users Guide - Page 98
printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII. Converts a text file to a PostScript file when printing (available when Printing Language is set to PS3) Selects the paper size - Epson WorkForce Pro WF-C869R | Users Guide - Page 99
2. Select Settings. 3. Select General Settings. You see a screen like this: 4. Select Printer Settings. You see a screen like this: 99 - Epson WorkForce Pro WF-C869R | Users Guide - Page 100
you are finished, press the home button to return to the Home screen. Printing Language and Interface Options Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing Printing Language and Interface Options Select the printing language and interface options you want to use - Epson WorkForce Pro WF-C869R | Users Guide - Page 101
You see a screen like this: 3. Scroll down and select Print Status/Print. 4. Select Print Status Sheet. 5. Select PCL Font List or PS3 Font List. 6. Select Print to print the status sheet. Parent topic: Enabling Epson Universal Print Driver (PCL) or PostScript Printing 101 - Epson WorkForce Pro WF-C869R | Users Guide - Page 102
Paper in the Cassette Loading Paper and Envelopes in the Rear Paper Feed Slot Paper Loading Capacity Double-sided Printing Capacity Available Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Epson WorkForce Pro WF-C869R | Users Guide - Page 103
2. Slide the front edge guide outward all the way, then slide the side edge guides to the paper size you are using. 3. Load paper with the printable side facedown and slide the front edge guide against the paper. Note: Make sure the paper fits beneath the arrow mark inside the edge guides. 103 - Epson WorkForce Pro WF-C869R | Users Guide - Page 104
pre-printed paper top edge first. • Do not load paper above the arrow mark inside the edge guides. • Check the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Loading Capacity Paper Specifications Related tasks Loading Paper and Envelopes - Epson WorkForce Pro WF-C869R | Users Guide - Page 105
Loading Paper and Envelopes in the Rear Paper Feed Slot You can print envelopes or documents in a variety of paper types and sizes in the rear paper feed slot. 1. Open the feeder guard and pull up the paper support. 2. Slide the edge guides outward. 105 - Epson WorkForce Pro WF-C869R | Users Guide - Page 106
of the following: • Insert paper, glossy or printable side up and short edge first, in the center of the slot. Caution: To prevent paper feeding problems, make sure you do not load paper above the arrow marks inside the edge - Epson WorkForce Pro WF-C869R | Users Guide - Page 107
• Load envelopes short edge first, with the flap facing down and the flap edge to the left, in the center of the slot. 5. Slide the edge guides against the paper, but not too tightly. 6. Extend the output tray. 107 - Epson WorkForce Pro WF-C869R | Users Guide - Page 108
first. • Do not load paper above the arrow mark inside the edge guides. • If you have trouble loading a stack of envelopes, press each envelope flat before loading it or the paper package for any additional loading instructions. Parent topic: Loading Paper Related references Paper Specifications 108 - Epson WorkForce Pro WF-C869R | Users Guide - Page 109
tasks Loading Paper in the Cassette Paper Loading Capacity Paper type Plain paper Letterhead paper Recycled paper Colored paper Pre-printed paper Epson Bright White Paper1 Epson Photo Paper Glossy Loading capacity Paper cassettes A3 (11.7 × 16.5 inches [297 × 420 mm]) Up to the arrow mark Letter - Epson WorkForce Pro WF-C869R | Users Guide - Page 110
Paper type Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semigloss Epson Ultra Premium Photo Paper Glossy Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Double-sided Thick paper 1 (25 to 41 lb [91 to 150 g/m2 - Epson WorkForce Pro WF-C869R | Users Guide - Page 111
Paper type Thick paper 2 (41 to 55 lb [151 to 200 g/m2]) Thick paper 3 (55 to 68 lb [201 to 256 g/m2]) Envelopes Loading capacity Paper cassettes A3 (11.7 × 16.5 inches [297 × 420 mm]) and Legal (8.5 × 14 inches [216 × 356 mm]) 120 sheets (cassette 1) 200 sheets (cassettes 2 to 4) Letter (8.5 × 11 - Epson WorkForce Pro WF-C869R | Users Guide - Page 112
Capacity Paper type Size Double-sided Printing Capacity Auto Manual Plain paper 13 × 19 inches (330 × 483 × 356 mm]) Up to the arrow mark (cassettes 1 to 4) 85 sheets (rear paper feed) Epson Bright White Paper Letter (8.5 × 11 inches [216 × 279 mm]), 200 sheets (cassette 1) 400 sheets - Epson WorkForce Pro WF-C869R | Users Guide - Page 113
mm]) and smaller, A3 (11.7 × 16.5 inches [297 × 420 mm]) and larger Epson Ultra Premium Photo Paper Glossy Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Brochure & Flyer Paper Matte Doublesided Thick paper 1 (25 A3 (11.7 × 16.5 inches to 41 - Epson WorkForce Pro WF-C869R | Users Guide - Page 114
Paper type Size Double-sided Printing Capacity Auto Manual Thick paper 2 (41 A3 (11.7 × 16.5 inches to 55 lb [151 to [ Settings - Mac Available Epson Papers You can purchase genuine Epson ink and paper at epson.com (U.S. sales), epson.ca (Canadian sales), or epson.com.jm (Caribbean sales - Epson WorkForce Pro WF-C869R | Users Guide - Page 115
Paper Type Epson Brochure & Flyer Paper Matte Double-sided Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double-sided Epson Photo Paper Glossy Size Letter (8.5 × 11 inches [216 × 279 mm]) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) 11 × 14 - Epson WorkForce Pro WF-C869R | Users Guide - Page 116
(11.7 × 16.5 inches [297 × 420 mm]) 13 × 19 inches (330 × 483 mm) Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Premium Photo Paper Semi-gloss 4 × 6 inches (102 × 152 mm) Letter (8.5 × - Epson WorkForce Pro WF-C869R | Users Guide - Page 117
Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss Epson Presentation Paper Matte Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double-sided Thick paper up to 25 to 41 - Epson WorkForce Pro WF-C869R | Users Guide - Page 118
Selecting the Paper Settings for Each Source - Control Panel You can change the default paper size and paper type for each source using the control panel on the product. 1. Press the Paper Setting button. You see a screen like this: 2. Select the paper source you want to select settings for. 118 - Epson WorkForce Pro WF-C869R | Users Guide - Page 119
Panel Parent topic: Loading Paper Paper Type Settings - Control Panel Select a Paper Type setting that matches the paper you loaded. Paper type loaded Plain paper Epson Bright White Paper Letterhead paper Paper Type setting Plain Paper Letterhead 119 - Epson WorkForce Pro WF-C869R | Users Guide - Page 120
Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Prem. Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Doublesided Epson Brochure & Flyer Paper Matte Double - Epson WorkForce Pro WF-C869R | Users Guide - Page 121
Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary. 2. - Epson WorkForce Pro WF-C869R | Users Guide - Page 122
You see a screen like this: 5. Select one of these options for the Auto Error Solversetting: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a full memory error occurs. • Turn off this - Epson WorkForce Pro WF-C869R | Users Guide - Page 123
Paper Source Available settings Settings option Rear Paper Feed On Priority Off A4/Letter Auto On Switching Off Auto Select Settings Copy Fax Other Error Notice Paper Size Notice Paper Type Notice Paper Setup On Auto Display Off Description Select On to give printing priority to - Epson WorkForce Pro WF-C869R | Users Guide - Page 124
You see this screen: 4. Select Printer Settings. You see this screen: 5. Select Universal Print Settings. 6. Adjust the settings as necessary. 124 - Epson WorkForce Pro WF-C869R | Users Guide - Page 125
7. When you are finished, press the home button to exit. Universal Print Settings Options Parent topic: Selecting Default Paper Settings - Administrator Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Settings option - Epson WorkForce Pro WF-C869R | Users Guide - Page 126
Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover - Epson WorkForce Pro WF-C869R | Users Guide - Page 127
3. Close the document cover gently to keep your original in place. Caution: Do not push down on the document cover or scanner glass or you may damage the product. Parent topic: Placing Originals on the Product Related topics Copying Scanning Faxing Placing Originals in the Automatic Document Feeder - Epson WorkForce Pro WF-C869R | Users Guide - Page 128
1. Slide the ADF edge guide outward. 2. Fan your stack of originals and tap them gently on a flat surface to even the edges. 128 - Epson WorkForce Pro WF-C869R | Users Guide - Page 129
3. Insert the originals into the ADF faceup and short edge first. The ADF icon on the Copy, Scan, and Fax screens lights up. Note: The ADF should automatically detect the size of your original. If the document size isn't automatically detected, you need to manually select it. 129 - Epson WorkForce Pro WF-C869R | Users Guide - Page 130
4. Slide the ADF edge guide against the originals, but not too tightly. Parent topic: Placing Originals on the Product Related references Mac System Requirements Related topics Copying Scanning Faxing 130 - Epson WorkForce Pro WF-C869R | Users Guide - Page 131
. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including Epson special papers. 1. Place your original document or photo on the scanner glass, or place multi-page documents in the ADF. 2. Load the paper - Epson WorkForce Pro WF-C869R | Users Guide - Page 132
5. To print more than one copy, press a number key on the product's control panel, or select Copies and use the displayed keypad to enter the number of copies. 6. Change any of the displayed settings as necessary. 7. Select Advanced to view and change additional copy settings, if necessary. 8. - Epson WorkForce Pro WF-C869R | Users Guide - Page 133
Copying option Paper Setting Original Size Density Reduce/Enlarge 2-Sided Available settings Description Various sources Select the paper source that you want to use. If you select Auto, paper is fed automatically depending on the paper settings you selected for the paper sources. Various sizes - Epson WorkForce Pro WF-C869R | Users Guide - Page 134
Copying option Finishing Available settings Group (Same Pages) Description Select to print multiple copies of a multi-page document in unordered groups Collate (Page Order) Select to print multiple copies of a multi-page document in ordered sets Mixed Size Originals Orientation (Original) Book> - Epson WorkForce Pro WF-C869R | Users Guide - Page 135
Copying option Remove Punch Holes ID Card Copy Available settings Off On Off On Description Select On to erase the binding holes on a document Select On to copy both sides of an ID card onto one side of a sheet of paper Parent topic: Copying 135 - Epson WorkForce Pro WF-C869R | Users Guide - Page 136
idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select instructions. Printing with the Standard Epson Printer Software - Windows Printing with the Epson Standard Printer Software - Mac Printing with the Epson Universal Print Driver - Epson WorkForce Pro WF-C869R | Users Guide - Page 137
Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to - Epson WorkForce Pro WF-C869R | Users Guide - Page 138
You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6. - Epson WorkForce Pro WF-C869R | Users Guide - Page 139
. Paper Source Options - Windows Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Paper or Media Type Settings - Printing Software Double-sided Printing Capacity Related tasks Printing - Epson WorkForce Pro WF-C869R | Users Guide - Page 140
Auto Select Automatically selects the paper source based on the selected paper size. Paper Cassette 1 Selects the paper in cassette 1 as the paper source. Paper Cassette 2 Selects the paper in cassette 2 as the paper source. Paper Cassette 3 Selects the paper in cassette 3 as the paper source. Paper - Epson WorkForce Pro WF-C869R | Users Guide - Page 141
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the - Epson WorkForce Pro WF-C869R | Users Guide - Page 142
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 142 - Epson WorkForce Pro WF-C869R | Users Guide - Page 143
your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related references Double-sided Printing - Epson WorkForce Pro WF-C869R | Users Guide - Page 144
to adjust the print quality of your double-sided print job. Print Density Sets the level of ink coverage for double-sided printing. Increase Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C869R | Users Guide - Page 145
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce Pro WF-C869R | Users Guide - Page 146
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Printing Your Document or Photo - Windows 146 - Epson WorkForce Pro WF-C869R | Users Guide - Page 147
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce Pro WF-C869R | Users Guide - Page 148
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce Pro WF-C869R | Users Guide - Page 149
High Speed Speeds up printing but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can select any of the Header/Footer Settings options to add headers or footers - Epson WorkForce Pro WF-C869R | Users Guide - Page 150
Selecting a Printing Preset - Windows For quick access to common groups of print settings, you can select a printing preset on the Main or More Options tab. Note: You can create your own preset by clicking the Add/Remove Presets button. 1. Click the Main or More Options tab. You see the available - Epson WorkForce Pro WF-C869R | Users Guide - Page 151
on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to - Epson WorkForce Pro WF-C869R | Users Guide - Page 152
You see the maintenance options: 4. Click the Extended Settings button. 152 - Epson WorkForce Pro WF-C869R | Users Guide - Page 153
Printer Software - Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Enable EPSON Status Monitor 3 Enables product monitoring for ink and paper supplies and other issues. Check Paper Width Before Printing Prevents printing beyond the edges of the - Epson WorkForce Pro WF-C869R | Users Guide - Page 154
Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or matching. Always Use the Driver's Paper Source Setting Prints using the paper source setting in the printer driver, rather than the - Epson WorkForce Pro WF-C869R | Users Guide - Page 155
application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do - Epson WorkForce Pro WF-C869R | Users Guide - Page 156
Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. 3. Click Driver Settings. You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings - Epson WorkForce Pro WF-C869R | Users Guide - Page 157
Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting Anti-Copy Pattern Options Various data - Epson WorkForce Pro WF-C869R | Users Guide - Page 158
Entering a User ID and Password for Printing If you enabled Access Control on the product, you must enter a user ID and password in the printer driver to be able to print. Note: If you do not know the user ID or password, contact your administrator for assistance. 1. Access the Windows Desktop - Epson WorkForce Pro WF-C869R | Users Guide - Page 159
5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in - Epson WorkForce Pro WF-C869R | Users Guide - Page 160
them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software - Epson WorkForce Pro WF-C869R | Users Guide - Page 161
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce Pro WF-C869R | Users Guide - Page 162
manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Related tasks Checking for Software Updates Printing with the Epson good idea to check for updates to your product software on Epson's support website. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - - Epson WorkForce Pro WF-C869R | Users Guide - Page 163
Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a - Epson WorkForce Pro WF-C869R | Users Guide - Page 164
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce Pro WF-C869R | Users Guide - Page 165
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C869R | Users Guide - Page 166
of the available print options. Paper Source Options - Mac Print Quality Options - Mac Print Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Related references Paper or Media Type Settings - Printing Software Related tasks Selecting Page Setup Settings - Mac 166 - Epson WorkForce Pro WF-C869R | Users Guide - Page 167
Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source. Auto Select Automatically selects the paper source based on the selected paper size. Cassette 1 Selects the paper in cassette 1 as the paper source. Cassette 2 - Epson WorkForce Pro WF-C869R | Users Guide - Page 168
enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac 168 - Epson WorkForce Pro WF-C869R | Users Guide - Page 169
pop-up menu. • To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided - Epson WorkForce Pro WF-C869R | Users Guide - Page 170
on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any instructions displayed on the screen during printing. Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac 170 - Epson WorkForce Pro WF-C869R | Users Guide - Page 171
pages to be bound on the short edge of the paper. Print Density Sets the level of ink coverage for double-sided printing. Increased Ink Drying Time Sets the amount of time required for drying ink after printing on one side of the paper before printing the other side in double-sided printing - Epson WorkForce Pro WF-C869R | Users Guide - Page 172
selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus - Epson WorkForce Pro WF-C869R | Users Guide - Page 173
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. 173 - Epson WorkForce Pro WF-C869R | Users Guide - Page 174
. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper - Epson WorkForce Pro WF-C869R | Users Guide - Page 175
settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, and check - Epson WorkForce Pro WF-C869R | Users Guide - Page 176
, click Settings or Supply Levels. Parent topic: Printing Your Document or Photo - Mac Printing with the Epson Universal Print Driver - Windows You can print with the Epson Universal Print Driver using any Windows printing program, as described in these sections. Synchronizing Printer Settings - Epson WorkForce Pro WF-C869R | Users Guide - Page 177
as an optional cassette unit. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select EPSON Universal Print Driver and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound - Epson WorkForce Pro WF-C869R | Users Guide - Page 178
as an optional cassette unit. The product's settings and other information appears in the Current Printer Information area. 4. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows Related tasks Enabling the Optional Paper Cassettes - Windows 178 - Epson WorkForce Pro WF-C869R | Users Guide - Page 179
on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. If necessary, select EPSON Universal Print Driver as the printer you want to use. Note: You may also need to select Properties or Preferences to view your print settings. 179 - Epson WorkForce Pro WF-C869R | Users Guide - Page 180
You see the Main tab of your printer settings window: Note: For more information about a setting, right-click it and select Help. 4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: - Epson WorkForce Pro WF-C869R | Users Guide - Page 181
a project that can be modified and combined with other print jobs, select Job Arranger Lite. Parent topic: Printing with the Epson Universal Print Driver - Windows Related references Paper or Media Type Settings - Printing Software Paper Source Options - Windows Print Quality Options - Windows Multi - Epson WorkForce Pro WF-C869R | Users Guide - Page 182
Selecting Additional Layout and Print Options - Epson Universal Print Driver Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. Note: For more information - Epson WorkForce Pro WF-C869R | Users Guide - Page 183
your image. • Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your to customize your print. Parent topic: Printing with the Epson Universal Print Driver - Windows Related references Custom Color Correction Options - Windows - Epson WorkForce Pro WF-C869R | Users Guide - Page 184
Selecting Maintenance Options - Epson Universal Print Driver - Windows You can select maintenance and other optional settings on the Maintenance tab. Note: For more information about a setting, right-click it and select Help. • - Epson WorkForce Pro WF-C869R | Users Guide - Page 185
installed. • Language lets you change the language of the printer software screens. Extended Settings - Epson Universal Print Driver - Windows Parent topic: Printing with the Epson Universal Print Driver - Windows Related concepts Print Head Nozzle Check Print Head Cleaning Extended Settings - Epson WorkForce Pro WF-C869R | Users Guide - Page 186
Spool RAW Datatype Increases print speed and may solve other printing problems. Print as Bitmap Increases print speed when printing is extremely slow Selecting Maintenance Options - Epson Universal Print Driver - Windows Selecting Default Print Settings - Epson Universal Print Driver - Windows When - Epson WorkForce Pro WF-C869R | Users Guide - Page 187
, and select Printing Preferences. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Printing Preferences. You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print - Epson WorkForce Pro WF-C869R | Users Guide - Page 188
still change them as needed for printing in any program session. Parent topic: Printing with the Epson Universal Print Driver - Windows Locking Printer Settings - Epson Universal Print Driver - Windows Administrators can lock some printer settings to prevent unauthorized changes. 1. Do one of the - Epson WorkForce Pro WF-C869R | Users Guide - Page 189
the setting option you want to use for each locked setting. 6. Click OK. Epson Universal Print Driver Locked Setting Options Parent topic: Printing with the Epson Universal Print Driver - Windows Epson Universal Print Driver Locked Setting Options Select the options you want to use for any locked - Epson WorkForce Pro WF-C869R | Users Guide - Page 190
of 4 pages on one sheet of paper Parent topic: Locking Printer Settings - Epson Universal Print Driver - Windows Adding Network Printers - Epson Universal Print Driver - Windows You can use the Epson Universal Print Driver to find and add network printers. 1. Do one of the following: • Windows - Epson WorkForce Pro WF-C869R | Users Guide - Page 191
select Control Panel. Click Printer under Hardware and Sound, then right-click EPSON Universal Print Driver and select Properties. • Windows XP: Click Start and select Printers and Faxes. Right-click EPSON Universal Print Driver and select Properties. 2. Click the Optional Settings tab. You see this - Epson WorkForce Pro WF-C869R | Users Guide - Page 192
the screen. 7. Select the checkbox next to the product you want to make your default printer, if necessary. 8. Click OK. Parent topic: Printing with the Epson Universal Print Driver - Windows 192 - Epson WorkForce Pro WF-C869R | Users Guide - Page 193
product is connected via USB, you will need to install the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. Enabling the Optional Paper Cassettes - Epson WorkForce Pro WF-C869R | Users Guide - Page 194
Selecting Basic Print Settings - PostScript Printer Software - Windows Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) 194 - Epson WorkForce Pro WF-C869R | Users Guide - Page 195
• Letter (8.5 × 11 inches [216 × 279 mm]) • No. 10 (4.1 × 9.5 inches [105 × 241 mm]) 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your - Epson WorkForce Pro WF-C869R | Users Guide - Page 196
7. To print multiple pages on one sheet of paper, adjust the Pages per Sheet setting. 8. To create a folded booklet out of your photo or document, select the Booklet option. 9. Click the Paper/Quality tab. You see this window: 10. Select the Paper Source that matches where you loaded the paper you - Epson WorkForce Pro WF-C869R | Users Guide - Page 197
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows You can select a variety of additional layout and printing options for your document or photo by clicking the Advanced button. 1. Select the size of the paper you loaded as the Paper Size setting. 2. Select the - Epson WorkForce Pro WF-C869R | Users Guide - Page 198
7. Adjust the Pages Per Sheet Layout setting to change the order of multiple pages on a single sheet of paper when you have adjusted the Pages Per Sheet setting on the Layout tab. 8. Adjust the Booklet Binding Edge setting to change the orientation of your printed booklet. 9. Expand the PostScript - Epson WorkForce Pro WF-C869R | Users Guide - Page 199
are connected via Ethernet. If your product is connected via USB, you will need to install the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. 199 - Epson WorkForce Pro WF-C869R | Users Guide - Page 200
the Apple menu or the Dock, select System Preferences. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 3. Select Driver or Options. You see a screen like this: 200 - Epson WorkForce Pro WF-C869R | Users Guide - Page 201
Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) • No - Epson WorkForce Pro WF-C869R | Users Guide - Page 202
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, - Epson WorkForce Pro WF-C869R | Users Guide - Page 203
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. 7. Select any application-specific settings that appear on - Epson WorkForce Pro WF-C869R | Users Guide - Page 204
10. Select Printer Features from the pop-up menu. You see these settings: 11. Select Plain as the MediaType setting. 12. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. • For printing text and graphics with good quality and print speed, - Epson WorkForce Pro WF-C869R | Users Guide - Page 205
• For the best printing with reduced speed, select Maximum. 13. Select Color from the Feature Sets pop-up menu. You see these settings: 14. Select a Color Mode option: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Monochrome - Epson WorkForce Pro WF-C869R | Users Guide - Page 206
Selecting Page Setup Settings - PostScript Printer Software - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing. - Epson WorkForce Pro WF-C869R | Users Guide - Page 207
Selecting Print Layout Options - PostScript Printer Software - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop - Epson WorkForce Pro WF-C869R | Users Guide - Page 208
Sizing Printed Images - PostScript Printer Software - Mac You can adjust the size of the image as you print it by selecting Paper Handling from the pop-up menu on the Print window. • To print only selected pages in a multi-page document, select an option from the Pages to Print popup menu. • To - Epson WorkForce Pro WF-C869R | Users Guide - Page 209
1. Select Color Matching from the pop-up menu in the print window. 2. Do one of the following: • To print using standard color profiles for your product and paper to help match image colors, select ColorSync. Select one of the available Profile options to change the active color profile. • To use - Epson WorkForce Pro WF-C869R | Users Guide - Page 210
) Printer Software - Mac Checking Print Status - PostScript Printer Software - Mac During printing, you can view the progress of your print job, control printing, and check ink status. 1. Click the printer icon when it appears in the Dock. 210 - Epson WorkForce Pro WF-C869R | Users Guide - Page 211
You see the print status window: 2. Select the following options as necessary for your Mac OS version: • To cancel printing, click the print job and click or Delete. • To pause a print job, click the print job and click or Hold. To resume a print job, click the paused print job and click or Resume. - Epson WorkForce Pro WF-C869R | Users Guide - Page 212
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning with Document Capture Pro or Document Capture Scanning in Epson Scan 2 Scanning Special Projects Entering a User ID and Password for Scanning Creating Contacts for Scanning Starting a Scan After placing - Epson WorkForce Pro WF-C869R | Users Guide - Page 213
pre-configured email server. • Document Capture Pro lets you scan over a network using your saved job settings in Document Capture Pro or Document Capture. Note: You cannot option to scan an image to Document Capture or Document Capture Pro when your product is connected to your computer's USB port. - Epson WorkForce Pro WF-C869R | Users Guide - Page 214
Follow the instructions in the links below to complete your scan. Scanning to Email Scanning to a Network Folder or FTP Server Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture Control Panel Scanning Options Parent topic: Starting a Scan Related tasks Using Epson Scan to - Epson WorkForce Pro WF-C869R | Users Guide - Page 215
You see a screen like this: 4. Select Email. You see a screen like this: 5. Do one of the following: • Select Contacts and choose an email address from the Contacts list. 215 - Epson WorkForce Pro WF-C869R | Users Guide - Page 216
• Select Keyboard to use the displayed keyboard to enter the address for the recipient and press OK. • Select History to choose an email address from your recent scan history. • Select an email address from any displayed frequent contacts. 6. Select Scan Settings. 7. Select File Format to choose the - Epson WorkForce Pro WF-C869R | Users Guide - Page 217
You see a screen like this: 4. Select Network Folder/FTP. You see a screen like this: 5. Do one of the following: • Select Contacts and choose a saved location from the Contacts list. 217 - Epson WorkForce Pro WF-C869R | Users Guide - Page 218
• Select Keyboard, then select the Communication Mode field and select Network Folder (SMB) or FTP. Then select the Location field and enter the folder location, and press OK. Enter other information as necessary. Enter the folder path name for the Location setting in one of the following formats - Epson WorkForce Pro WF-C869R | Users Guide - Page 219
settings as necessary, and click OK. You can now use the new scan job when you scan with Document Capture Pro or Document Capture. Note: See the Help information in Document Capture Pro or Document Capture for details. 4. If you want to assign scan jobs to the selection list on the product - Epson WorkForce Pro WF-C869R | Users Guide - Page 220
5. Select the jobs that you want to assign to any of the pull-down menus. You can now use the added scan jobs when you scan from the product control panel. 6. Click OK, then click OK again. Parent topic: Starting a Scan Using the Product Control Panel Related topics Placing Originals on the Product - Epson WorkForce Pro WF-C869R | Users Guide - Page 221
Scan to setting Edit Location Contacts Color Mode File Format Resolution 2-Sided Available options Communication Mode Location User Name Password Connection Mode Port Number - Color B&W JPEG PDF TIFF (Single Page) TIFF (Multi Page) 200dpi 300dpi 600dpi 1-Sided 2-Sided Description Lets you select - Epson WorkForce Pro WF-C869R | Users Guide - Page 222
Scan to setting Scan Area Original Type Density Remove Shadow Remove Punch Holes Subject Attached File Max Size File Name Available options Auto Detect Letter A4 Legal Half Letter Executive Auto Cropping Max Area Text Text & Image Photo -4 to +4 On Off On Off - Various sizes - Description Select - Epson WorkForce Pro WF-C869R | Users Guide - Page 223
with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. • Windows 10: Click and select - Epson WorkForce Pro WF-C869R | Users Guide - Page 224
You see an Epson Scan 2 window like this: 224 - Epson WorkForce Pro WF-C869R | Users Guide - Page 225
product software from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need - Epson WorkForce Pro WF-C869R | Users Guide - Page 226
You see an Epson Scan 2 window like this: 226 - Epson WorkForce Pro WF-C869R | Users Guide - Page 227
a Scan from a Smart Device You can start a scan from a smart device using the Epson iPrint app. You can save the scanned document to your device or a cloud service, e-mail it, or print it. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software - Epson WorkForce Pro WF-C869R | Users Guide - Page 228
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • Mac: Open the Applications folder, open the Epson Software folder, and select Document Capture. Select your product and click OK, if necessary. You see a window like this - Epson WorkForce Pro WF-C869R | Users Guide - Page 229
job that you created instead, select it from the Job list in the Document Capture Pro or Document Capture window, click the Start Job button, and skip the rest of these use and click OK. • Mac: If you installed Epson Scan, close the Scan Settings window, open the Scan menu at the top of - Epson WorkForce Pro WF-C869R | Users Guide - Page 230
see a preview of your scan in the Document Capture Pro or Document Capture window. 7. Check the scanned images and file. Parent topic: Scanning Related topics Placing Originals on the Product Scanning in Epson Scan 2 Epson Scan 2 gives you access to basic and advanced scanning features. You can scan - Epson WorkForce Pro WF-C869R | Users Guide - Page 231
You see this window: 231 - Epson WorkForce Pro WF-C869R | Users Guide - Page 232
if you are scanning from the ADF. 4. Select the Document Size setting that matches the size of your original, or select Auto Detect to have Epson Scan 2 automatically detect the size. You can select Customize to enter a custom size, if necessary. 5. Select the image type of your original and how you - Epson WorkForce Pro WF-C869R | Users Guide - Page 233
pages in a job and save all of the scanned pages as one file. Note: You must select a file format that supports multi-page such as PDF or Multi-TIFF. Parent topic: Scanning in Epson Scan 2 Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the - Epson WorkForce Pro WF-C869R | Users Guide - Page 234
with black or white. Correct Document Skew Corrects skewed originals, image contents, or both. Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text is recognized - Epson WorkForce Pro WF-C869R | Users Guide - Page 235
install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want to perform OCR. 1. Load your original in the product for scanning. 2. Start Epson Scan 2. 3. Select your scan settings - Epson WorkForce Pro WF-C869R | Users Guide - Page 236
Product Image Format Options You can select different image formats and related options. For details on available options, click the ? icon on the Epson Scan 2 Image Format Options window. Not all image formats have options. BITMAP (*.bmp) A standard image file format for most Windows programs. JPEG - Epson WorkForce Pro WF-C869R | Users Guide - Page 237
but enlarge it later in an image-editing program. Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the Service Scanning Multi-Page Originals as Separate Files Parent topic: Scanning Scanning to a SharePoint Server or Cloud Service You can use Document Capture Pro - Epson WorkForce Pro WF-C869R | Users Guide - Page 238
• Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON Software > Document Capture Pro. • Mac: Open the Applications folder, open the Epson Software folder, and select Document Capture. Select your product and click OK, if necessary. You see a window like this - Epson WorkForce Pro WF-C869R | Users Guide - Page 239
scan job for uploading scanned images to a SharePoint server or a cloud service. You can use the scan job when you scan with Document Capture Pro or Document Capture or when you scan using the Document Capture Pro option on the product control panel. Parent topic: Scanning Special Projects Scanning - Epson WorkForce Pro WF-C869R | Users Guide - Page 240
start a new scanned file. 2. Do one of the following to start Document Capture Pro: • Windows 10: Click and select EPSON Software > Document Capture Pro. • Windows 8.x: Navigate to the Apps screen and select Document Capture Pro. • Windows (other versions): Click or Start, and select All Programs or - Epson WorkForce Pro WF-C869R | Users Guide - Page 241
Document Capture Pro option on the product control panel. Parent topic: Scanning Special Projects Entering a User ID and Password for Scanning If you enabled Access Control on your product, a user ID and password may be required to scan. You can enter the user ID and password in Epson Scan 2. Note - Epson WorkForce Pro WF-C869R | Users Guide - Page 242
You see this window: 3. Select Access Control. 4. Enter your user name and password. 5. Click OK. Parent topic: Scanning Creating Contacts for Scanning You can create a list of contacts for scanning to email or to a network folder or FTP. Note: Contacts can be locked by an administrator. If you - Epson WorkForce Pro WF-C869R | Users Guide - Page 243
You see a screen like this: 5. Select Add Entry. 6. Select Add Contact. 7. Do one of the following: • To create a contact for scanning to email, select Email. • To create a location for scanning to a network folder or FTP, select Network Folder/FTP. 8. Select the number you want to use for the - Epson WorkForce Pro WF-C869R | Users Guide - Page 244
Enter the folder path name for the Location setting in one of the following formats depending on the Communication Mode setting you selected: • SMB: \\host name\folder • FTP: ftp://host name/folder name 12. Select OK. Note: If you need to edit or delete scanning contacts, the procedures are the same - Epson WorkForce Pro WF-C869R | Users Guide - Page 245
Driver or PostScript (PS3) printer software with the product, you can fax using the printer buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support - Epson WorkForce Pro WF-C869R | Users Guide - Page 246
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce Pro WF-C869R | Users Guide - Page 247
DSL connection 1 Telephone wall jack 2 DSL filter 3 DSL modem 247 - Epson WorkForce Pro WF-C869R | Users Guide - Page 248
ISDN connection 1 ISDN wall jack 2 Terminal adapter or ISDN router 248 - Epson WorkForce Pro WF-C869R | Users Guide - Page 249
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. 249 - Epson WorkForce Pro WF-C869R | Users Guide - Page 250
the EXT port for your product to detect an incoming fax call when the phone is picked up. Epson cannot guarantee compatibility with VoIP, cable phone systems, or fiberoptic digital services such as FIOS. Parent topic: Faxing Related references Cannot Receive Faxes with a Telephone Connected to Your - Epson WorkForce Pro WF-C869R | Users Guide - Page 251
Related tasks Receiving Faxes Automatically Using the Fax Setup Wizard Setting Up Fax Features Before faxing with your product, set up your fax header and select the fax features you want to use. Note: If you leave your product unplugged for a long period of time, you may need to reset the date and - Epson WorkForce Pro WF-C869R | Users Guide - Page 252
identifies the source of the faxes you send. 9. On the DRD Setting screen, do one of the following: • If you have subscribed to a distinctive ring service from your telephone company, select Proceed. Select the ring pattern to be used for incoming faxes or select All. Go to step 12. • If you - Epson WorkForce Pro WF-C869R | Users Guide - Page 253
select Yes to receive faxes automatically or select No to receive faxes manually. Note: If you connect an external answering machine and select the Run Check Fax Connection screen, select Start and follow the on-screen instructions to check the fax connection and print a report of the check result. - Epson WorkForce Pro WF-C869R | Users Guide - Page 254
1. Press the home button, if necessary. 2. Select Settings. 3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Basic Settings. 6. Select Line Type. 7. Select PBX. 254 - Epson WorkForce Pro WF-C869R | Users Guide - Page 255
You see a screen like this: 8. Select Use. 9. Select Access Code. 10. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive - Epson WorkForce Pro WF-C869R | Users Guide - Page 256
3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Basic Settings. 6. Select Rings to Answer. 256 - Epson WorkForce Pro WF-C869R | Users Guide - Page 257
7. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and start receiving faxes. If - Epson WorkForce Pro WF-C869R | Users Guide - Page 258
You see a screen like this: 5. Select the group of settings you want to change. Send Settings - Fax Print Settings - Fax Basic Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Send Settings - Fax Set the send options you want to use for outgoing faxes. Setting Auto - Epson WorkForce Pro WF-C869R | Users Guide - Page 259
Setting Batch Send Save Failure Data Options Off On Off On Description Sorts outgoing faxes by recipient in the product's memory, and then sends them as a batch. Saves faxes that failed to be sent in the product's memory. You can resend the faxes from the product's Status Menu. Parent topic: - Epson WorkForce Pro WF-C869R | Users Guide - Page 260
Setting 2-Sided Print Start Timing Collation Stack Options On Off All Pages Received First Page Received On Off Print Suspend Time Quiet Mode Off On Time to Stop Restart Time On Off Description Select On to print incoming faxes double sided. You can also select the Binding Margin. Select to - Epson WorkForce Pro WF-C869R | Users Guide - Page 261
Distinctive Ring Tone Pulse PSTN PBX Fax Header Your Phone Number Manual Auto All Single Double Triple Double&Triple Description Automatically dials the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can - Epson WorkForce Pro WF-C869R | Users Guide - Page 262
Setting Rings to Answer Options 1 to 9 Remote Receive Off On Start Code Rejection Fax Various Receiving Paper Size Various Description Sets the number of rings before your product receives a fax. If Receive Mode is set to Auto and an answering machine is connected to the product, make sure - Epson WorkForce Pro WF-C869R | Users Guide - Page 263
panel. Also first confirm that you can send and receive faxes using the control panel. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-C869R | Users Guide - Page 264
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 264 - Epson WorkForce Pro WF-C869R | Users Guide - Page 265
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce Pro WF-C869R | Users Guide - Page 266
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see this window - Epson WorkForce Pro WF-C869R | Users Guide - Page 267
Parent topic: Faxing Related tasks Importing Contacts Using the Fax Utility - Windows Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Note: - Epson WorkForce Pro WF-C869R | Users Guide - Page 268
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. You see a screen like this: 4. Press the add contact icon. 268 - Epson WorkForce Pro WF-C869R | Users Guide - Page 269
5. Select Add Contact. 6. Select the number you want to use for the contact you are adding. You see a screen like this: 7. Select the Contact field, use the displayed keyboard to enter the contact name (up to 30 characters), and press OK. 8. Select the Index Word field, use the displayed keyboard to - Epson WorkForce Pro WF-C869R | Users Guide - Page 270
1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the contact you want to edit or delete. 270 - Epson WorkForce Pro WF-C869R | Users Guide - Page 271
You see a screen like this: 5. Do one of the following: • To delete the contact, select Delete and select Yes on the confirmation screen. • To edit the contact, select Edit, select the item you want to change, enter the correct information, and select OK. When you are finished editing, select OK. - Epson WorkForce Pro WF-C869R | Users Guide - Page 272
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Press the add contact icon. 5. Select Add Group. 6. Select the number you want to use for the group you are adding. 272 - Epson WorkForce Pro WF-C869R | Users Guide - Page 273
You see a screen like this: 7. Select the Group Name field, use the displayed keyboard to enter the group name (up to 30 characters), and press OK. 8. Select the Index Word field, use the displayed keyboard to enter a word to use when searching for a group (up to 30 characters), and press OK. (This - Epson WorkForce Pro WF-C869R | Users Guide - Page 274
You see a screen like this: 3. Select Contacts. Enter the administrator password, if necessary. 4. Select the icon next to the group you want to edit or delete. You see a screen like this: 274 - Epson WorkForce Pro WF-C869R | Users Guide - Page 275
Windows Address Book to the PC-FAX Phone Book in the FAX Utility for Windows. 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs - Epson WorkForce Pro WF-C869R | Users Guide - Page 276
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 276 - Epson WorkForce Pro WF-C869R | Users Guide - Page 277
You see this window: 4. To edit the contacts list on your product, click Contacts. 5. Do one of the following: • To edit a contact, select it in the list and click the icon. • To delete a contact, select it in the list and click the icon. 6. To import fax numbers from your Windows Address Book - Epson WorkForce Pro WF-C869R | Users Guide - Page 278
You see this window: 7. Select File > Import From Windows Address Book. 8. Select the contacts you want to import and click OK. Note: For detailed information, select Help or Open Online Help. Parent topic: Setting Up Contacts and Contact Groups Related topics Setting Up Contacts and Contact Groups - Epson WorkForce Pro WF-C869R | Users Guide - Page 279
You see this window: 3. Select your FAX product in the Printer list. 4. Select Speed Dial/Group Dial List. You see this window: 279 - Epson WorkForce Pro WF-C869R | Users Guide - Page 280
5. To add an entry, double-click an empty entry. Note: To edit an entry, select it and change the information. To delete an entry, select it and press the Delete key on your keyboard. 6. Do one of the following: • To create a speed dial entry, select Speed Dial, enter a name and fax number, and - Epson WorkForce Pro WF-C869R | Users Guide - Page 281
Parent topic: Sending Faxes Sending a Fax Using the Keypad, Contact List, or History You can send a fax from your product control panel by entering the fax number, or selecting the number from either the contact list or fax history. Note: You can send a black-and-white fax to up to 200 recipients at - Epson WorkForce Pro WF-C869R | Users Guide - Page 282
4. Do one of the following to select fax recipients: • Select Keypad and enter a fax number. Press OK when done. To add another fax number, repeat the same steps. You can also use the numeric keypad on the control panel to enter a fax number. Note: If direct dialing has been restricted, you can only - Epson WorkForce Pro WF-C869R | Users Guide - Page 283
Note: Your product does not save sent color faxes to its memory. If the Save Failure Data option is enabled, faxes that failed to be sent are stored to the product's memory and you can resend them from the Status Menu screen. Parent topic: Sending Faxes from the Product Control Panel Related - Epson WorkForce Pro WF-C869R | Users Guide - Page 284
Setting Resolution Density Options Standard Fine Super Fine Ultra Fine Photo Auto Remove Background Manual Auto Sharpness ADF 2-Sided Varying levels available Varying levels available Off On Continuous Scan (ADF) Off On Direct Send Off On Priority Send Off On - Epson WorkForce Pro WF-C869R | Users Guide - Page 285
Setting Options Add Sender Information Off Outside of Image Inside of Image Notify Send result Off On Transmission Report Print on Error Print Do Not Print Backup Off On Description Lets you include a header, your phone number, or a destination list in the selected location on your - Epson WorkForce Pro WF-C869R | Users Guide - Page 286
You see a screen like this: 4. Enter a fax number or select a number from the Contacts or Recent lists. 5. Select Fax Settings. 6. Select Send Fax Later. 7. Select On. 8. Select Time, use the displayed keypad on the LCD screen to enter your desired time, and select OK. 9. Press the Send icon. Note: - Epson WorkForce Pro WF-C869R | Users Guide - Page 287
Related tasks Selecting the Date and Time Related topics Placing Originals on the Product Setting Up Contacts and Contact Groups Sending a Fax on Demand You can store one scanned document (up to 100 black-and-white pages) and have it sent automatically when another fax machine requests it. Other fax - Epson WorkForce Pro WF-C869R | Users Guide - Page 288
2. Press the home button, if necessary. 3. Select Fax. You see a screen that looks like this: 4. Select the icon. 5. Select Extended Fax. 6. Select Store Fax Data and select On. 7. Select any other fax settings as necessary. 8. Select the Store icon. Your document is scanned, stored, and briefly - Epson WorkForce Pro WF-C869R | Users Guide - Page 289
Parent topic: Sending Faxes from the Product Control Panel Related references Fax Sending Options Related topics Placing Originals on the Product Dialing Fax Numbers from a Connected Telephone If you have connected a telephone to the EXT port on your product, you can send a fax by dialing the fax - Epson WorkForce Pro WF-C869R | Users Guide - Page 290
Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet. 1. Open the file you want to fax and select the print command. You see a window like this: 2. Select your product with the FAX option - Epson WorkForce Pro WF-C869R | Users Guide - Page 291
If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 291 - Epson WorkForce Pro WF-C869R | Users Guide - Page 292
like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to transmit your fax - Epson WorkForce Pro WF-C869R | Users Guide - Page 293
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. 3. Select your product FAX option as the Printer setting. 4. If necessary, click the - Epson WorkForce Pro WF-C869R | Users Guide - Page 294
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 294 - Epson WorkForce Pro WF-C869R | Users Guide - Page 295
topic: Sending Faxes Receiving Faxes See these sections to receive faxes with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Forwarding Received Faxes Receiving a Fax by Polling Viewing a Fax on the LCD Screen (Using the Fax Box) Selecting Received Fax Options - Epson WorkForce Pro WF-C869R | Users Guide - Page 296
faxes and voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear - Epson WorkForce Pro WF-C869R | Users Guide - Page 297
6. Press the Receive icon to start receiving the fax. 7. Hang up the telephone. Parent topic: Receiving Faxes Related references Basic Settings - Fax Related tasks Receiving Faxes Automatically Forwarding Received Faxes You can forward received faxes to another fax machine, or convert the faxes into - Epson WorkForce Pro WF-C869R | Users Guide - Page 298
Faxes Receiving a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. 298 - Epson WorkForce Pro WF-C869R | Users Guide - Page 299
You see a screen like this: 3. Press the icon. 4. Select Extended Fax. 5. Set Polling Receive to On. 6. Select Close. 7. Select Close. 8. Enter the fax number you expect to receive the fax from. 9. Press the Polling icon to start receiving the fax. Parent topic: Receiving Faxes Viewing a Fax on the - Epson WorkForce Pro WF-C869R | Users Guide - Page 300
2. Select Settings. 3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Receive Settings. 6. Select Save/Forward Settings. 7. Select Unconditional Save/Forward. 8. Set Save to Inbox to On. 9. Press the home button. 10. Select Fax Box. 11. Do one of the following: • Select - Epson WorkForce Pro WF-C869R | Users Guide - Page 301
one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the 1. Do one of the following: • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or - Epson WorkForce Pro WF-C869R | Users Guide - Page 302
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Close at the bottom of the window. 302 - Epson WorkForce Pro WF-C869R | Users Guide - Page 303
You see this window: 4. To save faxes received by your product on your computer, select Save received faxes on this computer. 5. Select the destination folder and other options, and click OK. You return to the FAX Utility window. 6. To receive notifications when received faxes arrive in the selected - Epson WorkForce Pro WF-C869R | Users Guide - Page 304
7. Select how often you want to be notified of received faxes and click OK. Note: For detailed information, click Help or Open Online Help. Parent topic: Receiving Faxes Checking Fax Status You can check the status of current fax jobs, or faxes that have been received or sent on the product control - Epson WorkForce Pro WF-C869R | Users Guide - Page 305
Parent topic: Faxing Printing Fax Reports You can print several types of fax reports whenever necessary. You can also print the fax log printed automatically by turning on Fax Log Auto Print. 1. Press the home button, if necessary. 2. Select Fax. You see a screen like this: 3. Press the icon. 4. - Epson WorkForce Pro WF-C869R | Users Guide - Page 306
Last Transmission Print a report on the previous fax that was sent or received through polling. Fax Log View or print a report on recent fax transmissions. Stored Fax Documents Print a list of the fax jobs currently stored in the product's memory. Fax Settings List Print a list of the current fax - Epson WorkForce Pro WF-C869R | Users Guide - Page 307
External USB Devices with Your Product Follow the instructions here to work with an external USB device device or its USB cable to the USB port on the front of the product. Note: Epson cannot guarantee the compatibility of your device. Make sure the files on the device are compatible with - Epson WorkForce Pro WF-C869R | Users Guide - Page 308
* Files stored on digital cameras with built-in memory are not supported. Parent topic: Connecting a USB Device Disconnecting a USB Device After you finish working with a USB device, follow these steps to remove it. 1. If your product is - Epson WorkForce Pro WF-C869R | Users Guide - Page 309
4. Do one of the following to select your photos: • In Tile View, select the thumbnail images of the photos you want to print. • In Single View, select the thumbnail image of the photo you want to print, then press the left or right arrow buttons to scroll through and select additional photos, or - Epson WorkForce Pro WF-C869R | Users Guide - Page 310
5. Do the following as necessary: • To print more than one copy, use the numeric keypad on the control panel or select Copies on the LCD screen and use the numeric keypad on the screen to select the number of copies (up to 99). • To change the print settings, select Basic Settings or Advanced and - Epson WorkForce Pro WF-C869R | Users Guide - Page 311
Print settings Paper Source Fit Frame Quality Date Fix Photo Fix Red-Eye 2-Sided Print Order Available options Various paper size and type settings On Off Standard Best Various date formats Automatic People Landscape Night Scene Enhance Off On Off On Off - Description Indicates the source that - Epson WorkForce Pro WF-C869R | Users Guide - Page 312
Transferring Files from a USB Device to Your Computer Parent topic: Using External USB Devices with Your Product Setting Up File Sharing for File Transfers from Your Computer Before you transfer files from a computer to a USB device inserted into the USB port on the front of your product, you may - Epson WorkForce Pro WF-C869R | Users Guide - Page 313
You see a screen like this: 6. Make sure Memory Device is set to Enable. 7. Select File Sharing. 8. Select the way your computer is connected to the product: either USB or Network. Parent topic: Transferring Files on a USB Device Related tasks Disconnecting a USB Device Transferring Files from a USB - Epson WorkForce Pro WF-C869R | Users Guide - Page 314
• Mac with a USB connection: Look for the removable disk icon on your desktop, then select it. • Mac with a network connection: Select the hard drive icon on your desktop or select Computer from the Go menu, select your product in the SHARED section of the sidebar (you may need to widen the sidebar - Epson WorkForce Pro WF-C869R | Users Guide - Page 315
Print Driver or PostScript (PS3) printer software with the product, you can check ink and maintenance box status by using the product buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support (U.S.), epson.ca - Epson WorkForce Pro WF-C869R | Users Guide - Page 316
, you see a message on the LCD screen. Tap How To and follow the steps on the LCD screen to replace the ink pack. You can also check the status of the ink packs and maintenance box from the product control panel. 1. Press the home button, if necessary. 2. Select the icon. You see - Epson WorkForce Pro WF-C869R | Users Guide - Page 317
and Maintenance Box Status - Windows A low ink reminder appears if you try to print when ink is low. You can also check your ink or maintenance box status at any time using a utility on your Windows computer. 1. To check your status, access the Windows Desktop and double-click the - Epson WorkForce Pro WF-C869R | Users Guide - Page 318
packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. 3. To disable promotional offers, right-click the product icon in the Windows taskbar and select Monitoring Preferences. You see this - Epson WorkForce Pro WF-C869R | Users Guide - Page 319
4. Deselect the Display Epson Offers checkbox. Parent topic: Check Ink and Maintenance Box Status Related tasks Removing and Installing Ink Packs Replacing the Maintenance Box Checking Ink and Maintenance Box Status - Mac You can check the status of your ink and maintenance box using a utility on - Epson WorkForce Pro WF-C869R | Users Guide - Page 320
-463-7766) in the U.S. or 800-807-7766 in Canada. Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not function properly or continuously. Such restrictions can be - Epson WorkForce Pro WF-C869R | Users Guide - Page 321
T973 T973 Extra High-capacity T974 T974 T974 T974 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs Make sure you have your replacement ink packs handy before you begin. You must install new ink packs immediately after removing the old ones. 1. If an - Epson WorkForce Pro WF-C869R | Users Guide - Page 322
3. Press the handle on the ink pack you are replacing. The ink pack pops out. 4. Lift up the ink pack and remove it from the ink case. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth - Epson WorkForce Pro WF-C869R | Users Guide - Page 323
5. Unpack the new ink pack 6. Remove any protective materials, and do not touch the green chip on the handle area. 7. Shake the ink pack horizontally 20 times as shown. Caution: Do not remove any labels or seals, or ink will leak. 323 - Epson WorkForce Pro WF-C869R | Users Guide - Page 324
8. Place the ink pack in the case. Make sure the bottom of the ink pack fits over the base as shown. 9. Place the ink pack handle on the holder as shown. 10. Press in the handle until it clicks into place. 324 - Epson WorkForce Pro WF-C869R | Users Guide - Page 325
12. When you are finished, close the ink case. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related concepts Purchase Epson Ink Packs and Maintenance Boxes Printing with Black Ink and Expended Color Ink Packs When a color ink pack is expended, you can - Epson WorkForce Pro WF-C869R | Users Guide - Page 326
setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled. • Click Yes to use a mixture of color inks to create black, or No to continue using the remaining black ink for the document you are printing. • Click Disable this feature to continue - Epson WorkForce Pro WF-C869R | Users Guide - Page 327
maintenance box from its package. Caution: Do not touch the green chip on the maintenance box. Do not remove the film on the box, or ink may leak. 3. Open the rear cover 1 (D1). 4. Grasp the maintenance box as shown and pull it out of its holder. Note: Do not tilt the - Epson WorkForce Pro WF-C869R | Users Guide - Page 328
the maintenance box out of the reach of children and do not drink the ink. 5. Place the used maintenance box in the plastic bag that came with Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Related concepts Purchase Epson Ink Packs and Maintenance Boxes - Epson WorkForce Pro WF-C869R | Users Guide - Page 329
3. Remove the replacement rollers from their package. Caution: Make sure not to damage or dirty the surface of the rollers. If there is any dirt or dust on the rollers, clean them with a soft, moist cloth. Using a dry cloth can damage the surface of the roller. 4. Pull out paper cassette 1. 5. Open - Epson WorkForce Pro WF-C869R | Users Guide - Page 330
6. Pull out rear cover 2 (D2). 7. Remove the roller cover inside the printer. 330 - Epson WorkForce Pro WF-C869R | Users Guide - Page 331
8. Pull up on the tabs, then slide the rollers to the left to remove them. 9. Insert the replacement rollers and slide them to the right until they click into place. 10. Replace the roller cover and press down on it until it clicks into place. 331 - Epson WorkForce Pro WF-C869R | Users Guide - Page 332
11. On paper cassette 1, pull up on the lever to release the roller. 12. Slide the roller towards the lever, then pull it out of the cassette. 13. Insert the pointed end of the replacement roller's shaft into the hole on the cassette and gently slide the roller into the slot with the flat side of - Epson WorkForce Pro WF-C869R | Users Guide - Page 333
the rear cover 1 (D1). Reset the maintenance roller counter for paper cassette 1 to keep track of roller usage. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Replacing the Rollers for Paper Cassettes 2 to 4 When the rollers in paper cassettes 2 to - Epson WorkForce Pro WF-C869R | Users Guide - Page 334
3. Remove the replacement rollers from their package. Caution: Make sure not to damage or dirty the surface of the rollers. If there is any dirt or dust on the rollers, clean them with a soft, moist cloth. Using a dry cloth can damage the surface of the roller. 4. Pull out the paper cassette. 334 - Epson WorkForce Pro WF-C869R | Users Guide - Page 335
5. Open the rear cover (E) that matches with the paper cassette you removed. 335 - Epson WorkForce Pro WF-C869R | Users Guide - Page 336
6. Use a screwdriver to remove the three screws on the inner cover and remove the cover. 7. Pull down on the tabs, then slide the rollers to the right to remove them. 336 - Epson WorkForce Pro WF-C869R | Users Guide - Page 337
8. Insert the replacement rollers and slide them to the left until they click into place. 9. On the paper cassette you removed, pull up on the lever to release the roller. 10. Slide the roller towards the lever, then pull it out of the cassette. 337 - Epson WorkForce Pro WF-C869R | Users Guide - Page 338
. Close the rear cover (E). Reset the maintenance roller counter for the paper cassette to keep track of roller usage. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Resetting the Roller Counter on the LCD Screen You must reset the roller counter after - Epson WorkForce Pro WF-C869R | Users Guide - Page 339
to feed a sheet of paper to check the roller installation, select Yes. (Otherwise, select No.) 10. Press the home button to exit. Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers 339 - Epson WorkForce Pro WF-C869R | Users Guide - Page 340
, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product. If running these utilities does not solve the problem, you may need to replace the ink packs. Print Head Maintenance Print Quality Adjustment Cleaning the Paper Guide Print Head - Epson WorkForce Pro WF-C869R | Users Guide - Page 341
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the - Epson WorkForce Pro WF-C869R | Users Guide - Page 342
You see a screen like this: 7. Select Start. The nozzle pattern prints. 8. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning 342 - Epson WorkForce Pro WF-C869R | Users Guide - Page 343
are gaps or the pattern is faint, select NG and continue. 10. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the the print head again. If quality still does not improve, one of the ink packs may be old or damaged and needs to be replaced. Parent topic: - Epson WorkForce Pro WF-C869R | Users Guide - Page 344
You see a window like this: 4. Click Print. 344 - Epson WorkForce Pro WF-C869R | Users Guide - Page 345
the Print Head Using the Product Control Panel Cleaning the Print Head Using a Computer Utility Parent topic: Print Head Maintenance Related tasks Removing and Installing Ink Packs 345 - Epson WorkForce Pro WF-C869R | Users Guide - Page 346
Cleaning the Print Head Using the Product Control Panel You can clean the print head using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings. 5. Select - Epson WorkForce Pro WF-C869R | Users Guide - Page 347
head up to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related topics Loading Paper Cleaning the Print Head Using a Computer Utility You can clean the print head using - Epson WorkForce Pro WF-C869R | Users Guide - Page 348
3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers - Epson WorkForce Pro WF-C869R | Users Guide - Page 349
to 4 times, wait at least 6 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic: Print Head Cleaning Related topics Loading Paper Print Quality Adjustment If your printouts become grainy or blurry, you notice misalignment of - Epson WorkForce Pro WF-C869R | Users Guide - Page 350
. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like this: 6. Select Print Quality Adjustment. 7. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 350 - Epson WorkForce Pro WF-C869R | Users Guide - Page 351
8. Check the printed patterns on the alignment sheet and select the following on the LCD screen: • For patterns 1 and 2, select the number representing the pattern with the least misaligned vertical line. • For patterns 3 and 4, select the number representing the pattern with the least amount of - Epson WorkForce Pro WF-C869R | Users Guide - Page 352
1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3. Press the home button, if necessary. 4. Select Settings. 5. Select Maintenance. You see a screen like this: 6. Scroll down and select Print Quality Adjustment per Paper. 7. Select one of the - Epson WorkForce Pro WF-C869R | Users Guide - Page 353
9. If you printed a pattern, check the printed patterns on the alignment sheet and select the following on the LCD screen: • For patterns 1 and 2, select the number representing the pattern with the least misaligned vertical line. • For patterns 3 and 4, select the number representing the pattern - Epson WorkForce Pro WF-C869R | Users Guide - Page 354
of a printout, you can clean the paper guide rollers to remove any excess ink. If paper does not feed correctly from the Scroll down and select Paper Guide Cleaning. 6. Select the paper source you want to clean. 7. Follow the on-screen instructions to clean the paper guide. 8. Repeat these steps as - Epson WorkForce Pro WF-C869R | Users Guide - Page 355
Parent topic: Adjusting Print Quality Related topics Loading Paper 355 - Epson WorkForce Pro WF-C869R | Users Guide - Page 356
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce Pro WF-C869R | Users Guide - Page 357
5. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. Note: If lines appear on the printout - Epson WorkForce Pro WF-C869R | Users Guide - Page 358
6. Raise the lever and open the ADF cover (F). 7. Use a soft, dry, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. 358 - Epson WorkForce Pro WF-C869R | Users Guide - Page 359
8. Pull out the paper cassette. 9. Use a soft, moist cloth to clean the cassette roller. Caution: Using a dry cloth can damage the surface of the roller. 10. Insert the paper cassette all the way into the printer. 11. Repeat steps 8 through 10 for any additional paper cassettes. 12. Clean the outer - Epson WorkForce Pro WF-C869R | Users Guide - Page 360
low, expended, or expired ink to help prevent the print head from drying out. Store your product in a cool, dry place. 1. Turn off the product. 2. Remove all the paper from the product. 3. Unplug the power cable. 4. Disconnect any connected cables. 5. Close the rear paper support and the output tray - Epson WorkForce Pro WF-C869R | Users Guide - Page 361
. 7. Press the handle on the ink pack. The ink pack pops out. 8. Lift up the ink pack and remove it from the ink case. 9. Push in the pop-out section and close the ink case. 10. Follow the previous steps to remove the color ink packs on the other side of the product. 11. Carefully transport - Epson WorkForce Pro WF-C869R | Users Guide - Page 362
with cushioning around the product. Make sure the box adequately protects the product control panel. Keep the product level during transportation. Reinstall the ink packs as soon as possible after transportation to prevent the print head from drying out. If print quality has declined when you print - Epson WorkForce Pro WF-C869R | Users Guide - Page 363
Problems Solving Paper Problems Solving Problems Printing from a Computer Solving PostScript Printing Problems Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems - Epson WorkForce Pro WF-C869R | Users Guide - Page 364
on again. If the error persists, check for and remove any jammed paper or protective materials from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source: • 000181 - Epson WorkForce Pro WF-C869R | Users Guide - Page 365
of its service life. Replace it and reset the maintenance roller counter You need to replace ink supply unit(s). Replace the indicated ink packs. to the product. Combination of the IP address and There is a problem with the network connection to your product. the subnet mask is invalid. - Epson WorkForce Pro WF-C869R | Users Guide - Page 366
driver is correct by a computer. Recovery mode An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Related - Epson WorkForce Pro WF-C869R | Users Guide - Page 367
deleted when the product was turned off. The received fax was already deleted. The job was printed 1-sided because the loaded paper does not support 2-sided printing. Available memory is running low. Reduce the size of the print job. Cannot communicate with a server using an open platform. Check the - Epson WorkForce Pro WF-C869R | Users Guide - Page 368
Code 203 204 205 206 207 208 301 401 302 402 303 304 404 305 405 306 311 321 411 421 Condition/solution The product cannot detect a dial tone. Make sure the phone cable is connected correctly and the phone line works. If you connected the product to a PBX (Private Branch Exchange) phone line or - Epson WorkForce Pro WF-C869R | Users Guide - Page 369
scanned data. A communication error has occurred. Make sure the product is connected to the computer or network correctly. Make sure you have installed Document Capture Pro or Document Capture. Make sure the Event Manager program is not being blocked by your firewall or security software. 369 - Epson WorkForce Pro WF-C869R | Users Guide - Page 370
does not exist. Make sure the settings are correct for the folder selected in Save/Forward Settings in the Settings menu. Parent topic: Solving Problems Related tasks Connecting a Telephone or Answering Machine Viewing a Fax on the LCD Screen (Using the Fax Box) Selecting the Line Type Selecting - Epson WorkForce Pro WF-C869R | Users Guide - Page 371
You see a screen like this: 6. Select Print Head Nozzle Check. You see a screen like this: 7. Select Start. The nozzle pattern prints. 371 - Epson WorkForce Pro WF-C869R | Users Guide - Page 372
the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print Head Cleaning Print Quality Adjustment Uninstall Your Product Software Related references - Epson WorkForce Pro WF-C869R | Users Guide - Page 373
You see a confirmation screen. 7. Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After - Epson WorkForce Pro WF-C869R | Users Guide - Page 374
product, or it may charge improperly and use excess ink the next time you turn it on. • contact Epson for help. Parent topic: Solving Setup Problems Software Installation Problems If you have problems have problems installing software, disconnect the cable and carefully follow the instructions on - Epson WorkForce Pro WF-C869R | Users Guide - Page 375
problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of fax and network data and settings. Epson Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble service provider for instructions. 375 - Epson WorkForce Pro WF-C869R | Users Guide - Page 376
(SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your Access Point Mode, you may have trouble accessing a low-priority Internet connection. Check Protocol. Parent topic: Solving Network Problems Related concepts Wi-Fi Direct Mode - Epson WorkForce Pro WF-C869R | Users Guide - Page 377
Download your product software from the Epson website using the instructions on the Start Here sheet. router documentation or contact your internet service provider for instructions. • Check to see if your instructions on disabling the Privacy Separator function. Parent topic: Solving Network Problems - Epson WorkForce Pro WF-C869R | Users Guide - Page 378
documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product network does not assign IP addresses using DHCP, set the IP address manually. • Make sure your computer and product are both using the same - Epson WorkForce Pro WF-C869R | Users Guide - Page 379
in dual band (2.4 GHz and 5 GHz) mode. See your router documentation for instructions. • If you are connecting the product via EpsonNet Setup and the Wi-Fi icon , reinstall your software. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related tasks Printing - Epson WorkForce Pro WF-C869R | Users Guide - Page 380
5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high Parent topic: Solving Network Problems Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Entering - Epson WorkForce Pro WF-C869R | Users Guide - Page 381
routine maintenance. This is normal. Parent topic: Solving Copying Problems Originals Do Not Feed From the Automatic Document Feeder If your the originals. • Make sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Make sure - Epson WorkForce Pro WF-C869R | Users Guide - Page 382
above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Document Jams in the Automatic Document Feeder (F) Related tasks Placing Originals in the Automatic Document Feeder Cleaning Your Product Solving Paper Problems Check these sections if you have - Epson WorkForce Pro WF-C869R | Users Guide - Page 383
Problems Paper Feeding Problems If you have problems feeding paper, try these solutions: • If paper does not feed for printing, remove it from the rear feed slot or cassette. Reload it, then adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides the ink cases service - Epson WorkForce Pro WF-C869R | Users Guide - Page 384
instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Front Cover (A) Paper Jam Problems in the Rear Paper Feed Slot (B1) Paper Jam Problems Cleaning the Paper Guide Related topics Loading Paper Paper Jam Problems in the Front Cover - Epson WorkForce Pro WF-C869R | Users Guide - Page 385
other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Rear Paper Feed Slot (B1) Paper Jam Problems in the Cassette (C1/C2/C3/C4) Paper Jam Problems in the Rear Cover 1 (D1) Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette - Epson WorkForce Pro WF-C869R | Users Guide - Page 386
the Rear Cover (E) of the Optional Paper Cassette Unit Document Jams in the Automatic Document Feeder (F) Related topics Loading Paper Paper Jam Problems in the Cassette (C1/C2/C3/C4) If paper has jammed in the cassette, follow the steps here to clear the jam. Note: If the - Epson WorkForce Pro WF-C869R | Users Guide - Page 387
2. Pull out the paper cassette. 3. Carefully remove any paper jammed inside the product. 4. Carefully follow all paper loading instructions and reload the paper. 5. Keep the cassette flat as you gently insert it. 6. Follow the prompts on the LCD screen to clear any error messages. - Epson WorkForce Pro WF-C869R | Users Guide - Page 388
in the Rear Cover (E) of the Optional Paper Cassette Unit Document Jams in the Automatic Document Feeder (F) Related topics Loading Paper Paper Jam Problems in the Rear Cover 1 (D1) If paper has jammed in the rear cover 1, follow the steps here to clear the jam. 1. Cancel the print job, - Epson WorkForce Pro WF-C869R | Users Guide - Page 389
3. Carefully remove any jammed paper. 4. Pull out rear cover 2 (D2). 389 - Epson WorkForce Pro WF-C869R | Users Guide - Page 390
in the Rear Cover (E) of the Optional Paper Cassette Unit Document Jams in the Automatic Document Feeder (F) Related topics Loading Paper Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit If paper has jammed in any of the optional paper cassettes, follow the steps here - Epson WorkForce Pro WF-C869R | Users Guide - Page 391
2. Open rear cover (E) on the optional paper cassette unit with the jammed paper. 391 - Epson WorkForce Pro WF-C869R | Users Guide - Page 392
check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Front Cover (A) Paper Jam Problems in the Rear Paper Feed Slot (B1) Paper Jam Problems in the Cassette (C1/C2/C3/C4) Paper Jam Problems in the Rear Cover 1 (D1) Document Jams in the - Epson WorkForce Pro WF-C869R | Users Guide - Page 393
Document Jams in the Automatic Document Feeder (F) If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam. 1. Cancel the print job, if necessary. 2. Remove your originals from the ADF. 3. Raise the lever and open the ADF cover. 393 - Epson WorkForce Pro WF-C869R | Users Guide - Page 394
4. Carefully remove any jammed pages. 394 - Epson WorkForce Pro WF-C869R | Users Guide - Page 395
5. Close the ADF cover, then raise the document cover. 395 - Epson WorkForce Pro WF-C869R | Users Guide - Page 396
6. Carefully remove any jammed pages. 7. Lower the document cover. 396 - Epson WorkForce Pro WF-C869R | Users Guide - Page 397
solutions. Parent topic: Solving Paper Problems Related references Paper Jam Problems in the Front Cover (A) Paper Jam Problems in the Rear Paper Feed Slot (B1) Paper Jam Problems in the Cassette (C1/C2/C3/C4) Paper Jam Problems in the Rear Cover 1 (D1) Paper Jam Problems in the Rear Cover (E) of - Epson WorkForce Pro WF-C869R | Users Guide - Page 398
or too thin. Load new paper and be sure to select the correct paper type setting when you reprint. Parent topic: Solving Paper Problems Related references Paper or Media Type Settings - Printing Software Related tasks Cancelling Printing Using a Product Button Related topics Loading Paper Solving - Epson WorkForce Pro WF-C869R | Users Guide - Page 399
list and the printer is not paused. • Make sure your product is selected as the printer in your printing program. Parent topic: Solving Problems Printing from a Computer Related tasks Running a Product Check Using AirPrint Entering a User ID and Password for Printing Product Icon Does Not Appear in - Epson WorkForce Pro WF-C869R | Users Guide - Page 400
Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing is Slow If printing becomes ink drying time has not been increased for double-sided printing. 400 - Epson WorkForce Pro WF-C869R | Users Guide - Page 401
or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER. Note: If you do not see the ProgramData folder, open the your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac - Epson WorkForce Pro WF-C869R | Users Guide - Page 402
sure your product is selected as the printer in your printing program. Parent topic: Solving PostScript Printing Problems Related topics Enabling Epson Universal Print Driver (PCL) or PostScript Printing Documents Print Incorrectly Using the PostScript Printing Software If your document does not - Epson WorkForce Pro WF-C869R | Users Guide - Page 403
Faxes. Right-click the postscript driver for your product and select Properties. 2. Click any tab to view and change the printer property settings. Parent topic: Solving PostScript Printing Problems Solving Page Layout and Content Problems Check these sections if you have problems with the layout or - Epson WorkForce Pro WF-C869R | Users Guide - Page 404
the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try - Epson WorkForce Pro WF-C869R | Users Guide - Page 405
printer software, select the appropriate substitution fonts on the Device Settings tab in the printer properties. Parent topic: Solving Page Layout and Content Problems Incorrect Image Size or Position If your printed image is the wrong size or in the wrong position, try these solutions: • Make sure - Epson WorkForce Pro WF-C869R | Users Guide - Page 406
If your printouts are slanted, try these solutions: • Slide the edge guides against the edges of the paper. • Select a higher print quality setting or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark - Epson WorkForce Pro WF-C869R | Users Guide - Page 407
topic: Solving Print Quality Problems Related concepts Print Head Nozzle support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks - Epson WorkForce Pro WF-C869R | Users Guide - Page 408
contain a lighter image or text, print that side first. Adjust the density and/or ink drying time settings. • If printed copies are smeared, lower the copy density setting on Quality Problems Related concepts Print Head Cleaning Print Quality Adjustment Related references Available Epson Papers - Epson WorkForce Pro WF-C869R | Users Guide - Page 409
. • Clean the paper path. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Print Quality Adjustment Print Settings - Mac Cleaning the Paper Guide Related topics Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers - Epson WorkForce Pro WF-C869R | Users Guide - Page 410
keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning of the print head nozzles are clogged. Then clean the print head, if necessary. • The ink packs may be old, and you may need to replace them. • After you print, the - Epson WorkForce Pro WF-C869R | Users Guide - Page 411
on the Advanced tab of the printer software. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Available Epson Papers Related tasks Selecting Basic Print Settings - Windows Selecting Additional Layout and Print Options - Epson WorkForce Pro WF-C869R | Users Guide - Page 412
and Cameras control panel. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related tasks Uninstalling (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If - Epson WorkForce Pro WF-C869R | Users Guide - Page 413
Related tasks Starting a Scan Using the Epson Scan 2 Icon Entering a User ID and Password for Scanning Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of Dots Appears in All Scanned - Epson WorkForce Pro WF-C869R | Users Guide - Page 414
at both ends. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear stable surface that extends beyond its base in all directions. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Increase the - Epson WorkForce Pro WF-C869R | Users Guide - Page 415
paper on the back of the original and scan it again. • Adjust these Epson Scan 2 settings (if available) and try scanning again: • Select the Advanced setting to High. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Advanced Settings Tab Ripple - Epson WorkForce Pro WF-C869R | Users Guide - Page 416
see on your screen. To adjust the colors in your scanned image, adjust these Epson Scan 2 settings (if available) and try scanning again: • If the Image Type Enhance setting. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab - Epson WorkForce Pro WF-C869R | Users Guide - Page 417
are faxing from a computer, use the Epson FAX Utility to send your fax. • or fax software to help diagnose the problem. • Verify that the telephone wall jack trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service - Epson WorkForce Pro WF-C869R | Users Guide - Page 418
Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems port. • Make sure the Receive Mode is set to Manual. 418 - Epson WorkForce Pro WF-C869R | Users Guide - Page 419
as a paper jam, the memory full error may appear. Clear any product errors, then ask the sender to resend the fax. Parent topic: Solving Faxing Problems Related references Fax Sending Options Related tasks Viewing a Fax on the LCD Screen (Using the Fax Box) Sent Fax Quality is Poor If the sent - Epson WorkForce Pro WF-C869R | Users Guide - Page 420
in the fax transmission report, the recipient's fax machine does not support A3-size documents. • If you are sending a fax using the Clean the scanner glass and document cover. Parent topic: Solving Faxing Problems Related tasks Placing Originals on the Scanner Glass Cleaning Your Product Received - Epson WorkForce Pro WF-C869R | Users Guide - Page 421
product. Cannot View or Print from a USB Device Cannot Save Files on a USB Device Cannot Transfer Files To or From a USB Device Parent topic: Solving Problems Cannot View or Print from a USB Device If you cannot view or print photos or documents from a USB device connected to your product, try these - Epson WorkForce Pro WF-C869R | Users Guide - Page 422
Fax Related tasks Setting Up File Sharing for File Transfers from Your Computer Cannot Transfer Files To or From a USB Device If you have problems transferring files to or from a USB device connected to your product, try these solutions: • Make sure your device is compatible with the product. • Make - Epson WorkForce Pro WF-C869R | Users Guide - Page 423
If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Click or Start, and select All Programs or Programs. Select EPSON, select your product, then click EPSON Printer Software Uninstall. Note: If you see a User Account - Epson WorkForce Pro WF-C869R | Users Guide - Page 424
problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support the on-screen instructions to uninstall the software. 9. Reinstall your product software. Note: If you uninstall the printer driver and your product - Epson WorkForce Pro WF-C869R | Users Guide - Page 425
. Internet Support Visit Epson's support website at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm/support (Caribbean) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with - Epson WorkForce Pro WF-C869R | Users Guide - Page 426
(U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows System Requirements Mac System Requirements Paper Specifications Feeder (ADF) Specifications Fax Specifications Ink Pack Specifications Dimension Specifications Electrical Specifications - Epson WorkForce Pro WF-C869R | Users Guide - Page 427
only the printer driver, Epson Scan 2, and Document Capture Pro Server; any additional included software is not supported. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.), epson.ca/support (Canada), or epson.com.jm - Epson WorkForce Pro WF-C869R | Users Guide - Page 428
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs. Single-sheets - Epson WorkForce Pro WF-C869R | Users Guide - Page 429
Printable Area Specifications Single sheets 1 Margin: 0.12 inch (3 mm) minimum 2 Reduced print quality area/top: 1.93 inches (49 mm) 3 Reduced print quality area/bottom: 2.13 inches (54 mm) Envelopes 429 - Epson WorkForce Pro WF-C869R | Users Guide - Page 430
1 Left/right margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.20 inch (5 mm) minimum 3 Reduced print quality area/right: 2.13 inches (54 mm) 4 Reduced print quality area/left: 1.93 inches (49 mm) Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric - Epson WorkForce Pro WF-C869R | Users Guide - Page 431
paper, originals that meet the ADF specifications still may not feed or scan correctly. Parent topic: Technical Specifications Fax Specifications Fax type Support line Speed Walk-up black-and-white and color fax capability (ITU-T Super Group 3) Standard analog telephone lines PBX (Private Branch - Epson WorkForce Pro WF-C869R | Users Guide - Page 432
-11 Phone Line RJ-11 Telephone set connection Parent topic: Technical Specifications Ink Pack Specifications Note: This printer is designed for use with Epson ink packs only, not third-party ink packs or ink. Other brands of ink supplies are not compatible and, if described as compatible, may not - Epson WorkForce Pro WF-C869R | Users Guide - Page 433
thaws and is usable after approximately 12 hours at 77 °F (25 °C) Parent topic: Technical Specifications Related references Ink Supply Unit (Ink Pack) Part Numbers Dimension Specifications Height (printer only) Height (printer with two optional cassette units and cabinet) Width Depth (printer only - Epson WorkForce Pro WF-C869R | Users Guide - Page 434
topic: Technical Specifications Interface Specifications Interface type Super-Speed USB (Device Class for computers) Hi-Speed USB (for Mass storage class for external storage) Note: Epson cannot guarantee the operation of externally connected devices. Parent topic: Technical Specifications 434 - Epson WorkForce Pro WF-C869R | Users Guide - Page 435
Do not use devices with the following requirements: • Dedicated driver • Security settings • Built-in USB hub Note: Use sources. External storage devices that are powered via USB are not recommended. Epson cannot guarantee the operation of externally connected devices. Magneto-optical drive Hard - Epson WorkForce Pro WF-C869R | Users Guide - Page 436
Communication mode Infrastructure mode Wi-Fi Direct (Simple AP) Note: Wi-Fi Direct (Simple AP) mode available for IEEE 802.11b.. Ethernet Standards Communication mode Connector IEEE802.3i (10BASE-T) IEEE802.3u (100BASE-TX) IEEE802.3ab (1000BASE-T); to prevent risk of radio interference, use a - Epson WorkForce Pro WF-C869R | Users Guide - Page 437
operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from cause undesired operation of the device. Product Model: C522A (WF-C869R) Brand: EPSON IFT Certification Number: TTDEPC516-1983 WLAN Module Model: WLU6320-D69 - Epson WorkForce Pro WF-C869R | Users Guide - Page 438
Imported by: Sol Control S.R.L. Av. Gral. Bernardino Caballero 810 esq. Celsa Speratti, Asunción, Paraguay Notice for Peru Product Model: WF-C869R (C522A) Brand: EPSON This product uses a fax module: FCC ID: BKMFA01AC522A This product uses the following WLAN module: WLAN Module Model: WLU6320-D69 - Epson WorkForce Pro WF-C869R | Users Guide - Page 439
Font name Family HP equivalent Nimbus Roman No4 Medium, Bold, Italic, Bold Italic CG Times URW Classico Medium, Bold, Italic, Bold Italic CG Omega URW Coronet - Coronet URW Clarendon Condensed - Clarendon Condensed URW Classic Sans Medium, Bold, Italic, Bold Italic Univers URW Classic - Epson WorkForce Pro WF-C869R | Users Guide - Page 440
Font name Dingbats Standard Symbol URW David URW Narkis URW Miryam URW Koufi URW Naskh URW Ryadh Family - - Medium, Bold Medium, Bold Medium, Bold, Italic Medium, Bold Medium, Bold Medium, Bold HP equivalent ITC Zapf Dingbats SymbolPS HP David HP Narkis Tam HP Miryam Koufi Naskh Ryadh Parent - Epson WorkForce Pro WF-C869R | Users Guide - Page 441
Font name URW Classic Sans Condensed Antique Olive Garamond Mauritius Algiers NimbusSansNo2 Nimbus Roman No9 Nimbus Sans Nimbus Sans Narrow Palladio URW Gothic URW Bookman URW Century Schoolbook Nimbus Roman URW Chancery Medium Italic Symbol URW Dingbats Dingbats Family Medium, Bold, Italic, Bold - Epson WorkForce Pro WF-C869R | Users Guide - Page 442
Font name Standard Symbol URW David URW Narkis URW Miryam URW Koufi URW Naskh URW Ryadh Family - Medium, Bold Medium, Bold Medium, Bold, Italic Medium, Bold Medium, Bold Medium, Bold HP equivalent SymbolPS HP David HP Narkis Tam HP Miryam Koufi Naskh Ryadh Bitmap Font Line Printer, Symbol set 9 - Epson WorkForce Pro WF-C869R | Users Guide - Page 443
When you consider which font to use, also consider which symbol set to combine with the font. Available symbol sets vary depending on the mode and font you choose. PCL5 Mode Symbol Sets Symbol set Attri- Font classification name bute 1 2 3 4 5 6 7 8 9 10 11 12 13 Norweg1 0D ---------- Roman - Epson WorkForce Pro WF-C869R | Users Guide - Page 444
Symbol set Attri- Font classification name bute 1 2 3 4 5 6 7 8 9 10 11 12 13 DeskTop 7J ---------- Math-8 8M --- ----- Roman-8 8U ----- ---- WiE.Europe 9E ---------- Pc1004 9J ---------- 8859-15ISO 9N ----- ---- PCTk437 9T ---------- Windows 9U ---------- PsText 10J - Epson WorkForce Pro WF-C869R | Users Guide - Page 445
Symbol set Attri- Font classification name bute 1 2 3 4 5 6 7 8 9 10 11 12 13 WinGrk 9G ----------- WinCyr 9R ----------- Pc851Grk 10G ----------- ISOCyr 10N ------ ---- Pc8Grk 12G ----------- ISOGrk 12N ----------- Pc866Uk 14R ----------- Hebrew7 0H ----- ------ 8859-8ISO - Epson WorkForce Pro WF-C869R | Users Guide - Page 446
Symbol set Attri- Font classification name bute 1 2 3 4 5 6 7 8 9 10 11 12 13 EAN/UPC 8Y ------------ Parent topic: Technical Specifications 446 - Epson WorkForce Pro WF-C869R | Users Guide - Page 447
Important Safety Instructions Before using your Epson product, read and follow these safety instructions. General Product Safety Instructions Optional Cabinet Safety Instructions Ink Pack Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment - Epson WorkForce Pro WF-C869R | Users Guide - Page 448
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce Pro WF-C869R | Users Guide - Page 449
service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service Safety Instructions Ink Pack Safety Instructions • Keep ink packs and discomfort or vision problems continue after a thorough flushing, see a doctor immediately. If ink gets in your mouth - Epson WorkForce Pro WF-C869R | Users Guide - Page 450
warm up at room temperature for at least 12 hours before using it. • Store ink packs with the bottom facing down. Parent topic: Important Safety Instructions Wireless Connection Safety Instructions Radio waves from this product may adversely affect the operation of medical equipment or automatically - Epson WorkForce Pro WF-C869R | Users Guide - Page 451
Instructions When using telephone equipment, you should always follow basic safety precautions to reduce the risk of fire, electric shock, and personal injury, including the following: • Do not use the Epson company. Applicable certification jack Universal Service Order Codes ("USOC") for the - Epson WorkForce Pro WF-C869R | Users Guide - Page 452
to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson.com for more this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce Pro WF-C869R | Users Guide - Page 453
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Epson WorkForce Pro WF-C869R | Users Guide - Page 454
of action is for an IP Claim. 1.2 Binding Arbitration. You and Epson agree that all Disputes shall be resolved by binding arbitration according to this if your address changes by emailing us at [email protected] or writing us at the Epson Address above. Notice of the Dispute shall include the - Epson WorkForce Pro WF-C869R | Users Guide - Page 455
in that court. 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN TO AN ARBITRATION PROCEEDING. 1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of - Epson WorkForce Pro WF-C869R | Users Guide - Page 456
of your assent to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding - Epson WorkForce Pro WF-C869R | Users Guide - Page 457
and void. Parent topic: Notices Trademarks EPSON® is a registered trademark, EPSON Exceed Your Vision is a registered logomark, and Epson ConnectTM is a trademark of Seiko Epson Corporation. Epson StoreSM is a service mark of Epson America, Inc. Epson iPrintTM and Remote PrintTM are trademarks of - Epson WorkForce Pro WF-C869R | Users Guide - Page 458
or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than - Epson WorkForce Pro WF-C869R | Users Guide - Page 459
people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of nonuse. This is to ensure that the product meets Energy Star standards
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WF-C869R User's Guide