Epson WorkForce ST-C4100 Users Guide
Epson WorkForce ST-C4100 Manual
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- Epson WorkForce ST-C4100 | Users Guide - Page 1
ST-C4100 User's Guide - Epson WorkForce ST-C4100 | Users Guide - Page 2
- Epson WorkForce ST-C4100 | Users Guide - Page 3
Contents ST-C4100 User's Guide ...13 Product Basics ...14 Product Parts Locations ...14 Product Parts - Front ...28 Epson Connect Solutions for Smartphones, Tablets, and More 29 Setting Up Epson Connect Services 29 Using Epson Email Print ...30 Using Epson Remote Print ...31 Using Epson Scan to Cloud - Epson WorkForce ST-C4100 | Users Guide - Page 4
OS Printing ...34 Using Windows 10 Mobile Printing ...34 Using Epson Print and Scan App with Windows Tablets 35 Using the Mopria Print Service ...35 Wi-Fi or Wired Networking...37 Network Security Recommendations 37 Wi-Fi Infrastructure Mode Setup...38 Selecting Wireless Network Settings from the - Epson WorkForce ST-C4100 | Users Guide - Page 5
Selecting the Default Paper Source Settings 70 Paper Source Settings Options ...71 Selecting the Universal Print Settings 72 Universal Print Settings Options ...73 Placing Originals on the Product ...74 Placing Originals on the Scanner Glass 74 Placing Originals in the Automatic Document Feeder - Epson WorkForce ST-C4100 | Users Guide - Page 6
Printing with the Built-in Epson Driver - Windows 10 S 110 Selecting Print Settings - Windows 10 S 110 Printing on a Mac ...114 Selecting Basic Print Settings - Mac 115 Print Quality Options - Mac ...118 Print Options - Mac ...119 Selecting Page Setup Settings - Mac 119 Selecting Print Layout - Epson WorkForce ST-C4100 | Users Guide - Page 7
Attaching a Scan to Email...146 Sending a Scan to a Cloud Service 147 Printing a Scan ...148 Selecting Epson ScanSmart Settings 150 Changing the Epson Product...150 Changing the Scan Settings ...151 Changing the File Name Settings 153 - Epson WorkForce ST-C4100 | Users Guide - Page 8
Windows 194 Sending Faxes Using the Fax Utility - Mac 197 Receiving Faxes...199 Fax Reception ...199 Receiving Faxes Automatically 200 Receiving Faxes Manually...200 Receiving a Fax by Polling ...201 Storing and Viewing Received Faxes 202 Checking Fax Status ...203 Printing Fax Reports...204 Fax - Epson WorkForce ST-C4100 | Users Guide - Page 9
the Print Head Using the Product Control Panel 238 Cleaning the Paper Guide ...240 Cleaning the Print Head Path ...242 Cleaning the Paper Rollers Cleaning Your Product ...252 Transporting Your Product ...254 Solving Problems ...259 Checking for Software Updates...259 Viewing the Help Screen - Epson WorkForce ST-C4100 | Users Guide - Page 10
is Unstable on a Mac 271 Wired Network Connection Becomes Unstable 271 Cannot Print Over a Network...272 Cannot Scan Over a Network ...273 Solving Copying Problems ...274 Product Makes Noise, But Nothing Copies 275 Product Makes Noise When It Sits for a While 275 Copies Have Incorrect or Faint - Epson WorkForce ST-C4100 | Users Guide - Page 11
Scanning Software Does Not Operate Correctly 296 Cannot Start Epson Scan 2 ...296 Scanning is Slow ...297 Cannot Send Scans to a Cloud Service 298 Solving Scanned Image Quality Problems 298 Image Consists of a Few Dots Only 298 Line of Dots Appears in All Scanned Images 299 Straight Lines in an - Epson WorkForce ST-C4100 | Users Guide - Page 12
Approvals Specifications 321 Notices ...322 Important Safety Instructions...322 General Product Safety Instructions 322 Wireless Connection Safety Instructions 324 LCD Screen Safety Instructions 324 Telephone Equipment Safety Instructions 325 FCC Compliance Statement...325 Binding Arbitration - Epson WorkForce ST-C4100 | Users Guide - Page 13
ST-C4100 User's Guide Welcome to the ST-C4100 User's Guide. For a printable PDF copy of this guide, click here. 13 - Epson WorkForce ST-C4100 | Users Guide - Page 14
Print Enabler Using Fire OS Printing Using Windows 10 Mobile Printing Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back - Epson WorkForce ST-C4100 | Users Guide - Page 15
Product Parts - Front 1 Automatic Document Feeder (ADF) cover 2 ADF input tray 3 ADF edge guides 4 ADF document support 5 ADF output tray extension 15 - Epson WorkForce ST-C4100 | Users Guide - Page 16
6 ADF output tray 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal-size paper guide Parent topic: Product Parts Locations 16 - Epson WorkForce ST-C4100 | Users Guide - Page 17
Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 17 - Epson WorkForce ST-C4100 | Users Guide - Page 18
4 Front cover 1 Scanner unit 2 Ink tank cover 3 Ink tanks 4 Ink tank unit 5 Print head Parent topic: Product Parts Locations 18 - Epson WorkForce ST-C4100 | Users Guide - Page 19
Product Parts - Back 1 Maintenance box cover 2 Rear cover (duplexer) 3 AC inlet 4 LAN port 5 USB port 6 EXT port 7 LINE port Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and - Epson WorkForce ST-C4100 | Users Guide - Page 20
Adjusting Control Panel Sounds Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Parent topic: Product Basics Control Panel Buttons and Lights 1 power button and light 2 home button 3 received fax light 4 LCD screen 5 help button The LCD Screen Status Icon - Epson WorkForce ST-C4100 | Users Guide - Page 21
The LCD Screen 1 Displays the maintenance box status 2 Displays the network connection status 3 Displays the Device Sound Settings screen 4 Displays the Fax Data Information screen 5 Menu options 6 Scrolls the screen to the right 7 Returns to the previous screen 8 Select a tab to view different - Epson WorkForce ST-C4100 | Users Guide - Page 22
Icons Description Displays additional information or instructions, such as loading paper or placing a document. Displays the Fax Data Information screen. There is a problem with the indicated setting. Select the icon to resolve the problem. Parent topic: Control Panel Buttons and Lights Navigating - Epson WorkForce ST-C4100 | Users Guide - Page 23
Tap or press the screen to select an item or icon Flick the screen to scroll swiftly Slide your finger across the screen to move items Close or open your fingers across the screen to zoom in or zoom out on a preview image To change a setting, tap anywhere on the setting. To enter a value in a field, - Epson WorkForce ST-C4100 | Users Guide - Page 24
• To change the case of letters, select . • To delete the previous character, select . • To enter numbers or symbols, select . • To enter a commonly used domain name, select . • To enter a space, select . Parent topic: Using the Control Panel Selecting the Date and Time Before faxing, select the - Epson WorkForce ST-C4100 | Users Guide - Page 25
You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot a problem. 1. Press the help button. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce ST-C4100 | Users Guide - Page 26
Note: If you change the country or region, your fax settings return to their defaults and you must select them again. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Country/Region. 3. Scroll up or down, if necessary, and select your country or region - Epson WorkForce ST-C4100 | Users Guide - Page 27
Turning Off the Operation Time Out Setting The Operation Time Out setting causes the LCD screen to return to the Home screen after a few minutes of inactivity. This feature is enabled by default, but you can turn it off. 1. Press the home button, if necessary. 2. Select Settings > General Settings > - Epson WorkForce ST-C4100 | Users Guide - Page 28
up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. 3. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature. Now you are ready to print with your - Epson WorkForce ST-C4100 | Users Guide - Page 29
Using Epson Email Print Using Epson Remote Print Using Epson Scan to Cloud Parent topic: Product Basics Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using - Epson WorkForce ST-C4100 | Users Guide - Page 30
like this: 3. Select Register. 4. Follow the instructions on the screen to activate your product's email address about Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print - Epson WorkForce ST-C4100 | Users Guide - Page 31
Connect account when you installed your product software, visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to learn more about Remote Print and how to download the Remote - Epson WorkForce ST-C4100 | Users Guide - Page 32
to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address and password Scan to Cloud, and select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 6. Now you are ready to - Epson WorkForce ST-C4100 | Users Guide - Page 33
Basics Related references Paper Source Settings Options Related topics Wi-Fi or Wired Networking Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer - Epson WorkForce ST-C4100 | Users Guide - Page 34
, tap OK and tap Download. If your Amazon Fire product uses Fire OS 5 and above, your device automatically uses the built-in Mopria Print Service app to print. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using Windows 10 Mobile Printing You can wirelessly print from Windows - Epson WorkForce ST-C4100 | Users Guide - Page 35
Microsoft OneDrive. Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for topics Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android - Epson WorkForce ST-C4100 | Users Guide - Page 36
5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking 36 - Epson WorkForce ST-C4100 | Users Guide - Page 37
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce ST-C4100 | Users Guide - Page 38
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer - Epson WorkForce ST-C4100 | Users Guide - Page 39
panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product - Epson WorkForce ST-C4100 | Users Guide - Page 40
6. Select the name of your wireless network or select Enter Manually to enter the name manually. Use the displayed keypad to enter your network name. 7. Select the Enter Password field and enter your wireless password using the displayed keypad. Note: The - Epson WorkForce ST-C4100 | Users Guide - Page 41
10. Do one of the following • If setup was successful, select Close to exit. • If setup was unsuccessful, select Print Check Report to print a network setup report or select Reenter to re-enter your network name and password. 11. Press the home button to exit. The Wi-Fi icon displayed on the LCD - Epson WorkForce ST-C4100 | Users Guide - Page 42
recognize the product, select the + icon and continue with the next step. 4. On the next screen, select Start setting up and follow the on-screen instructions. Note: If your product is not listed, move closer to the product and try again. If the product is still not shown, connect your printer - Epson WorkForce ST-C4100 | Users Guide - Page 43
1 Epson product 2 Computer with a wireless interface 3 Other wireless device Enabling Wi-Fi Direct (Simple AP) Mode Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct (Simple AP) Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer, mobile - Epson WorkForce ST-C4100 | Users Guide - Page 44
step. 6. Do one of the following: • For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. • For other types of devices, select Other OS Devices. Use your device to select the Wi-Fi network name (SSID) displayed on - Epson WorkForce ST-C4100 | Users Guide - Page 45
Note: If the Wi-Fi Direct icon is displayed on the LCD screen, Wi-Fi Direct is not enabled. Repeat these steps to try again. Parent topic: Wi-Fi Direct Mode Setup Related references Status Icon Information Related tasks Using the Epson Smart Panel Mobile App Wi-Fi Protected Setup (WPS) If your - Epson WorkForce ST-C4100 | Users Guide - Page 46
You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select Start Setup or Change Settings. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure you select Start Setup within two minutes of activating WPS on your router. - Epson WorkForce ST-C4100 | Users Guide - Page 47
Settings > Network Status. 3. Select Print Status Sheet. 4. Select Print. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi or Wired Networking Related tasks Accessing the Web Config Utility Printing a Network Connection Report You can - Epson WorkForce ST-C4100 | Users Guide - Page 48
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce ST-C4100 | Users Guide - Page 49
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce ST-C4100 | Users Guide - Page 50
raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; - Epson WorkForce ST-C4100 | Users Guide - Page 51
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce ST-C4100 | Users Guide - Page 52
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce ST-C4100 | Users Guide - Page 53
Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any - Epson WorkForce ST-C4100 | Users Guide - Page 54
cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi-Fi - Epson WorkForce ST-C4100 | Users Guide - Page 55
(SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the your network connection type or need to solve a problem with your network connection. 55 - Epson WorkForce ST-C4100 | Users Guide - Page 56
disabling Wi-Fi features, make a note of your product's SSID (network name) and password, and any network settings selected for the Epson Connect services you may use. 1. Press the home button, if necessary. 2. Press the icon. You see a screen like this: 3. Select Wi-Fi (Recommended). 4. Select - Epson WorkForce ST-C4100 | Users Guide - Page 57
Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Cassette Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Borderless Paper Type Compatibility Selecting the Paper Settings - Control Panel Paper or Media Type Settings - - Epson WorkForce ST-C4100 | Users Guide - Page 58
2. Pull out the paper cassette until it stops. 3. Slide the edge guides outward. 58 - Epson WorkForce ST-C4100 | Users Guide - Page 59
in until it stops. Note: Make sure the paper is loaded against the rear of the cassette. • For legal-size paper, extend the legal paper guide and load paper using the guide line as shown. 59 - Epson WorkForce ST-C4100 | Users Guide - Page 60
• Insert up to 10 envelopes with the printable side facedown and flap edge left, as shown. • Load a sheet of loose-leaf or other paper with holes as shown. 60 - Epson WorkForce ST-C4100 | Users Guide - Page 61
the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge guides. 6. Slide the cassette back into the product until it stops and close the front cover. 7. Select the size and type of the paper you loaded - Epson WorkForce ST-C4100 | Users Guide - Page 62
paper is under the tabs on the edge guides and not sticking out from the rear printout. • Paper feed problems may occur frequently for manual 2-sided printing when envelopes before loading. If you have trouble loading a stack of envelopes, for any additional loading instructions. Parent topic: - Epson WorkForce ST-C4100 | Users Guide - Page 63
Paper type Plain paper Copy paper Letterhead paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy - Epson WorkForce ST-C4100 | Users Guide - Page 64
mode on the following paper types and sizes. Paper type Plain paper Copier paper Letterhead paper Size Double-sided printing capacity Auto Manual Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]) 250 sheets 30 sheets Legal (8.5 × 14 inches - [216 × 356 - Epson WorkForce ST-C4100 | Users Guide - Page 65
Multipurpose Plus Paper Epson Premium Presentation Paper Matte Double-sided Letter (8.5 × 11 inches [216 × 279 mm]) Double-sided printing capacity Auto Manual 200 sheets 30 sheets - 1 sheet * Printing from computer only. You cannot print double-sided on the following paper types: • Epson - Epson WorkForce ST-C4100 | Users Guide - Page 66
Note: Paper/media availability varies by country. Paper Type Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson Presentation Paper Matte Epson Premium Presentation Paper Matte Epson Premium Presentation Paper Matte Double- - Epson WorkForce ST-C4100 | Users Guide - Page 67
Paper Type Size Epson Ultra Premium Photo Paper 4 × 6 inches (102 × 152 mm) Glossy 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Premium Photo Paper Semi-gloss 4 × 6 inches (102 × 152 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Part - Epson WorkForce ST-C4100 | Users Guide - Page 68
• 8 × 10 inches (203 × 254 mm) • A4 (8.3 × 11.7 inches [210 × 297 mm]) • Letter (8.5 × 11 inches [216 × 279 mm]) Parent topic: Loading Paper Related references Printable Area Specifications Selecting the Paper Settings - Control Panel You can change the default paper size and paper type for the - Epson WorkForce ST-C4100 | Users Guide - Page 69
8. Select to exit. Paper or Media Type Settings - Control Panel Parent topic: Loading Paper Paper or Media Type Settings - Control Panel For this paper Select this paper Type or Media Type setting Plain paper Plain Paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright - Epson WorkForce ST-C4100 | Users Guide - Page 70
Paper or Media Type Settings - Printing Software For this paper Select this paper Type or Media Type setting Plain paper Plain Paper / Bright White Paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Letterhead paper - Epson WorkForce ST-C4100 | Users Guide - Page 71
You see a screen like this: 3. Select one of these Auto Error Solver options: • Turn on this setting to display a warning and print single-sided when a 2-sided printing error occurs, or to print only what the printer could process when a memory full error occurs. • Turn off this setting to display - Epson WorkForce ST-C4100 | Users Guide - Page 72
Paper Source Settings option Error Notice Paper Setup Auto Display Available settings Paper Size Notice Paper Type Notice On Off Description Select On for either of these settings to display an error message when the selected paper type or size does not match the loaded paper Select On to - Epson WorkForce ST-C4100 | Users Guide - Page 73
Universal Print Settings Options Parent topic: Loading Paper Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Settings option Top Offset Left Offset Top Offset in Back Left Offset in Back Check Paper Width Available - Epson WorkForce ST-C4100 | Users Guide - Page 74
up to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals Note: When originals are placed in - Epson WorkForce ST-C4100 | Users Guide - Page 75
1. Open the document cover. Note: If there is any dust or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. Remove any dust and dirt on the scanner glass before scanning. 2. Place your original facedown on the scanner - Epson WorkForce ST-C4100 | Users Guide - Page 76
0.06 inch (1.5 mm) from the edge of the scanner glass. Manually position your original away from the edges to prevent cropping. Note: the scanner glass to avoid wrinkling or damaging them. Note: To view animated instructions on how to place originals on the scanner glass, press the help button and - Epson WorkForce ST-C4100 | Users Guide - Page 77
1. Open the ADF document support and slide out the ADF output tray extension. 2. Slide the ADF edge guide outward. 3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 77 - Epson WorkForce ST-C4100 | Users Guide - Page 78
and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. The ADF icon on the Copy, Scan, and Fax screens lights up. 5. Slide the ADF edge guide against the originals, but not too tightly. Note: Do not add originals while scanning. Parent topic: Placing - Epson WorkForce ST-C4100 | Users Guide - Page 79
ADF Original Document Specifications You can load original documents that meet these specifications in the ADF. Paper type Plain paper Paper size Letter (8.5 × 11 inches [216 × 279 mm]) A4 (8.3 × 11.7 inches [210 × 297 mm]) Legal (8.5 × 14 inches [216 × 356 mm]) 8.5 × 13 inches (216 × 330 mm) size - Epson WorkForce ST-C4100 | Users Guide - Page 80
Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, including - Epson WorkForce ST-C4100 | Users Guide - Page 81
5. To print more than one copy, select Copies and use the displayed keypad to enter the number of copies. 6. Change any of the displayed settings as necessary. 7. Select Advanced Settings to view and change additional copy settings, if necessary. 8. When you are ready to copy, select the Copy icon. - Epson WorkForce ST-C4100 | Users Guide - Page 82
Advanced Settings Copying option Paper Setting Reduce/Enlarge Available settings Various settings 100%/Actual Size Auto Fit Page Original Size Multi-Page 45%->195% and other conversions Various sizes Single Page 2-up Quality Standard High Original Orientation Portrait Landscape Remove - Epson WorkForce ST-C4100 | Users Guide - Page 83
Parent topic: Copying 83 - Epson WorkForce ST-C4100 | Users Guide - Page 84
a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and if you have the latest product software. Follow the on-screen instructions. Printing with Windows Printing with the Built-in Epson Driver - - Epson WorkForce ST-C4100 | Users Guide - Page 85
Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, - Epson WorkForce ST-C4100 | Users Guide - Page 86
4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size, but you cannot use the Borderless setting and the Quality setting will be set to Standard. 5. If you are printing a borderless photo, select - Epson WorkForce ST-C4100 | Users Guide - Page 87
15. To reduce noise during printing when you select Plain Paper/Bright White Paper, select On in the Quiet Mode menu. Note: Enabling Quiet Mode may reduce printing speed. Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references - Epson WorkForce ST-C4100 | Users Guide - Page 88
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the - Epson WorkForce ST-C4100 | Users Guide - Page 89
You see this window: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab. 89 - Epson WorkForce ST-C4100 | Users Guide - Page 90
OK to return to the Main tab. 9. Print a test copy of your double-sided document to test the selected settings. 10. Follow any instructions displayed on the screen during printing. Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Related - Epson WorkForce ST-C4100 | Users Guide - Page 91
Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job. Binding Edge Options Select a setting that orients double-sided print binding in the desired direction. Binding Margin Options Select options that - Epson WorkForce ST-C4100 | Users Guide - Page 92
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce ST-C4100 | Users Guide - Page 93
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. - Epson WorkForce ST-C4100 | Users Guide - Page 94
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce ST-C4100 | Users Guide - Page 95
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce ST-C4100 | Users Guide - Page 96
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can - Epson WorkForce ST-C4100 | Users Guide - Page 97
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the - Epson WorkForce ST-C4100 | Users Guide - Page 98
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets. 4. To choose a preset - Epson WorkForce ST-C4100 | Users Guide - Page 99
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 99 - Epson WorkForce ST-C4100 | Users Guide - Page 100
You see this window: 5. Select any of the extended settings to customize your print. 6. Click OK to close the Extended Settings window. 7. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with Windows Extended Settings - Windows You can select these - Epson WorkForce ST-C4100 | Users Guide - Page 101
Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases - Epson WorkForce ST-C4100 | Users Guide - Page 102
Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with - Epson WorkForce ST-C4100 | Users Guide - Page 103
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink status. • To cancel printing, click Cancel. • To see print jobs lined up for printing, click Print Queue. 103 - Epson WorkForce ST-C4100 | Users Guide - Page 104
Parent topic: Printing with Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes. 1. Do one of the following: • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and - Epson WorkForce ST-C4100 | Users Guide - Page 105
You see this window: 4. Select the checkbox for each setting you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with - Epson WorkForce ST-C4100 | Users Guide - Page 106
Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Multi-Page Color Grayscale Off On Off 2-Up 4-Up 6-Up 8-Up 9-Up 16-Up Description Lets you select the data to - Epson WorkForce ST-C4100 | Users Guide - Page 107
Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. If you want to change the print settings you use in all your Windows programs, you can select new default print settings. 1. Access the - Epson WorkForce ST-C4100 | Users Guide - Page 108
Changing the Language of the Printer Software Screens Parent topic: Printing with Windows Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the - Epson WorkForce ST-C4100 | Users Guide - Page 109
update feature, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows 109 - Epson WorkForce ST-C4100 | Users Guide - Page 110
Related tasks Checking for Software Updates Printing with the Built-in Epson Driver - Windows 10 S You can print with the built-in Epson printer driver using any printing program on Windows 10 S, as described in these sections. Note: The built-in Epson driver in Windows 10 S does not include all the - Epson WorkForce ST-C4100 | Users Guide - Page 111
You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. 111 - Epson WorkForce ST-C4100 | Users Guide - Page 112
You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK. You return to - Epson WorkForce ST-C4100 | Users Guide - Page 113
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 113 - Epson WorkForce ST-C4100 | Users Guide - Page 114
described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 114 - Epson WorkForce ST-C4100 | Users Guide - Page 115
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document - Epson WorkForce ST-C4100 | Users Guide - Page 116
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce ST-C4100 | Users Guide - Page 117
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. Note: Paper sizes may include additional options such as - Epson WorkForce ST-C4100 | Users Guide - Page 118
checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 12. Select any of the available print options. Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related - Epson WorkForce ST-C4100 | Users Guide - Page 119
Print Options - Mac You can select any of the print options to customize your print. Some options may be unavailable, depending on other settings you have chosen. Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings to control printing at the - Epson WorkForce ST-C4100 | Users Guide - Page 120
2. Select the orientation of your document or photo as shown in the print window. Note: If you are printing an envelope, select the Landscape setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent - Epson WorkForce ST-C4100 | Users Guide - Page 121
Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window. Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the - Epson WorkForce ST-C4100 | Users Guide - Page 122
are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any - Epson WorkForce ST-C4100 | Users Guide - Page 123
Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding - Epson WorkForce ST-C4100 | Users Guide - Page 124
3. Select Color Options from the pop-up menu in the print window. Note: The available settings on the Color Options menu depend on the option you selected on the Color Matching menu. 4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing on a Mac Color - Epson WorkForce ST-C4100 | Users Guide - Page 125
Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color - Epson WorkForce ST-C4100 | Users Guide - Page 126
You see a screen like this: 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing on a Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Skip Blank Page Ensures that your product does not print - Epson WorkForce ST-C4100 | Users Guide - Page 127
Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warning - Epson WorkForce ST-C4100 | Users Guide - Page 128
Checking Print Status - Mac Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Checking - Epson WorkForce ST-C4100 | Users Guide - Page 129
's website. See the link below. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions to begin printing. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Printing with Epson Photo+ You can print - Epson WorkForce ST-C4100 | Users Guide - Page 130
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods - Epson WorkForce ST-C4100 | Users Guide - Page 131
only). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 10 and Windows 8.x). 6. Follow the instructions in the links below to complete your scan. Scanning to a Connected Computer - Epson WorkForce ST-C4100 | Users Guide - Page 132
Related topics Placing Originals on the Product Scanning to a Connected Computer You can scan an original and save it to a connected computer using your product's control panel. The computer must be connected using a USB cable or connected to the same network as your product. You can save the - Epson WorkForce ST-C4100 | Users Guide - Page 133
5. Select Select a computer and choose one of the following options: • If your computer is connected to your product over a network, select a connected computer from the displayed list. (If the computer is not listed, select Search Again.) • If you computer is connected to your product using a USB - Epson WorkForce ST-C4100 | Users Guide - Page 134
Related topics Placing Originals on the Product Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows - Epson WorkForce ST-C4100 | Users Guide - Page 135
Before you set up a WSD port, make sure you installed your product software, and connected your product and computer to the same network. 1. Turn on your product. 2. Print a network status sheet so you can identify the network name and model name for your product on the network. 3. Click or Start - Epson WorkForce ST-C4100 | Users Guide - Page 136
Scan to setting Color mode File format Scan Area Original Type Density Remove Shadow Remove Punch Holes Available options Color B&W JPEG PDF Various sizes Auto Cropping Max Area Text Text & Image Photo -4 to +4 On Off On Off Description Select whether to scan images in color or black and white - Epson WorkForce ST-C4100 | Users Guide - Page 137
• Mac: Open the Applications folder, click Epson Software, and select Event Manager. 2. Open the Scanner (Windows) or Select Scanner (Mac) drop-down list and select your product, if necessary. 3. Click Make Job Settings. 4. Open the Edit Job Settings drop-down list and select the scan job settings - Epson WorkForce ST-C4100 | Users Guide - Page 138
You see a screen like this: Parent topic: Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to a file. Note: If you are using your Epson product with the Windows 10 S operating system, you - Epson WorkForce ST-C4100 | Users Guide - Page 139
• Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2. You see an Epson Scan 2 window like this: 139 - Epson WorkForce ST-C4100 | Users Guide - Page 140
must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source - Epson WorkForce ST-C4100 | Users Guide - Page 141
You see an Epson Scan 2 window like this: 141 - Epson WorkForce ST-C4100 | Users Guide - Page 142
select a scan menu on the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens. Mac screens may be slightly different. Depending on - Epson WorkForce ST-C4100 | Users Guide - Page 143
You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 143 - Epson WorkForce ST-C4100 | Users Guide - Page 144
scanned image. • Select Crop to crop the selected image. • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically detected, the following enhancement options are available: • Auto Color Enhancement - Epson WorkForce ST-C4100 | Users Guide - Page 145
an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Saving a Scan You can save a scanned image to your computer in a variety of formats. 1. Make sure your originals - Epson WorkForce ST-C4100 | Users Guide - Page 146
-bit MAPI-compatible mail apps. Web-based email services such as Gmail are not supported. If you see an error message, your email app may not be compatible and you will need to save the scans and manually attach the file to an email. 1. Make sure your originals are scanned and reviewed. See - Epson WorkForce ST-C4100 | Users Guide - Page 147
opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click one of - Epson WorkForce ST-C4100 | Users Guide - Page 148
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send the - Epson WorkForce ST-C4100 | Users Guide - Page 149
Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer, save the file and print it from an application that can open the file. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You - Epson WorkForce ST-C4100 | Users Guide - Page 150
Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If - Epson WorkForce ST-C4100 | Users Guide - Page 151
2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan - Epson WorkForce ST-C4100 | Users Guide - Page 152
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings 152 - Epson WorkForce ST-C4100 | Users Guide - Page 153
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 153 - Epson WorkForce ST-C4100 | Users Guide - Page 154
You see a screen like this: 3. Change the settings as necessary: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type - Epson WorkForce ST-C4100 | Users Guide - Page 155
You see a screen like this: 2. Click the Save Settings tab. 155 - Epson WorkForce ST-C4100 | Users Guide - Page 156
You see a screen like this: 3. Click Options for a file format and change the settings as necessary. 4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the - Epson WorkForce ST-C4100 | Users Guide - Page 157
Setting General Options Generate PDF/A File Create file with all pages Compression Level Description Creates a PDF that conforms to PDF/A-1 standards Saves all pages as one file Selects the compression level for color or grayscale images JPEG Options Setting Image Quality Options Options - - Epson WorkForce ST-C4100 | Users Guide - Page 158
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: 2. - Epson WorkForce ST-C4100 | Users Guide - Page 159
You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 - Epson WorkForce ST-C4100 | Users Guide - Page 160
You see this window: 160 - Epson WorkForce ST-C4100 | Users Guide - Page 161
2. Select the Mode setting that matches the type of original you are scanning. 3. Select the Document Source setting that matches where you placed your original, or select Auto Detect to have Epson Scan 2 automatically detect the source. 4. Select the Document Size setting that matches the size of - Epson WorkForce ST-C4100 | Users Guide - Page 162
in a scan, including rotating pages and changing the page order. Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file. Parent - Epson WorkForce ST-C4100 | Users Guide - Page 163
Remove Background Removes the background of the originals. Text Enhancement Sharpens the appearance of letters in text documents. Auto Area Segmentation Makes black and white images clearer and text recognition more accurate by separating the text from the graphics. Threshold Adjusts the level at - Epson WorkForce ST-C4100 | Users Guide - Page 164
then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want - Epson WorkForce ST-C4100 | Users Guide - Page 165
You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Select the Security tab if you want to add a password to the PDF or protect printing or editing properties. - Epson WorkForce ST-C4100 | Users Guide - Page 166
BITMAP (*.bmp) A standard image file format for most Windows programs. JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.) PNG - Epson WorkForce ST-C4100 | Users Guide - Page 167
Increase the Epson Scan 2 Resolution setting in your scan. Increase the resolution by the same amount you will increase the image size to retain a high image quality. For example, if the resolution is 300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to - Epson WorkForce ST-C4100 | Users Guide - Page 168
not be able to use the printer with the following phone lines or systems: • VoIP phone line such as DSL or fiber-optic digital service • Digital phone line (ISDN) • Some PBX telephone systems • When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the - Epson WorkForce ST-C4100 | Users Guide - Page 169
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce ST-C4100 | Users Guide - Page 170
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: Do not remove the cap from the EXT port if you are not connecting your telephone. 3. Connect a second phone cable to your telephone or - Epson WorkForce ST-C4100 | Users Guide - Page 171
Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's setting for the number of rings. Parent topic: Faxing Related references Basic Settings - Fax Related tasks - Epson WorkForce ST-C4100 | Users Guide - Page 172
Using the Fax Setup Wizard You can setup the product's basic fax settings using the Fax Setting Wizard. This wizard is automatically displayed when the product is turned on for the first time. You can also change these settings individually from the Fax Settings menu. 1. Press the home button, if - Epson WorkForce ST-C4100 | Users Guide - Page 173
• If you do not have a distinctive ring service, select Skip. Note: Distinctive ring services allows you to have several phone numbers on one Check Fax Connection screen, select Start Checking and follow the on-screen instructions to check the fax connection and print a report of the check result - Epson WorkForce ST-C4100 | Users Guide - Page 174
3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select Basic Settings. 6. Select Line Type. 7. Select PBX. You see a screen like this: 8. Set the switch to Use to activate the setting. 174 - Epson WorkForce ST-C4100 | Users Guide - Page 175
9. Select Access Code. 10. Use the displayed keypad to enter the access code, such as 9, and select OK. Parent topic: Setting Up Basic Fax Features Setting the Number of Rings to Answer If you connect an external answering machine and select to receive faxes automatically, make sure the Rings to - Epson WorkForce ST-C4100 | Users Guide - Page 176
6. Select Rings to Answer. 7. Select the number of rings and select OK. Make sure to select a number higher than the number of rings your answering machine is set to for answering a call. Note: An answering machine picks up every call faster than the product, but the product can detect fax tones and - Epson WorkForce ST-C4100 | Users Guide - Page 177
3. Select General Settings. 4. Scroll down and select Fax Settings. 5. Select the group of settings you want to change. Print Settings - Fax Basic Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Print Settings - Fax Set the print options you want to use for incoming - Epson WorkForce ST-C4100 | Users Guide - Page 178
Setting Auto Rotation Add Reception Information 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options On Off On Off On Off All Pages Received First Page Received On Off Off On Time to Stop Time to Restart On Off Description If you have loaded A5-size paper, select On to - Epson WorkForce ST-C4100 | Users Guide - Page 179
an outside line. Fax Header Your Phone Number Select to enter the header information and your phone number for inclusion on outgoing faxes. Manual Lets you confirm whether an incoming fax should be printed; a telephone must be connected to the product Auto Automatically receives and prints - Epson WorkForce ST-C4100 | Users Guide - Page 180
same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can number of rings. Select All for phones lines that do not use this service. Sets the number of rings before your product receives a fax. If Receive - Epson WorkForce ST-C4100 | Users Guide - Page 181
Setting Options Broadcast Restrictions Off On Confirm Address List Off On Backup Data Auto Clear Off On Clear Backup Data - Description Select On to allow only one fax number to be entered as the recipient. Selects whether or not to display a recipient confirmation screen before a fax is - Epson WorkForce ST-C4100 | Users Guide - Page 182
The first time you use the FAX Utility, you see this introduction window: 3. Read about the FAX Utility and click Return to the main window at the bottom of the window. 182 - Epson WorkForce ST-C4100 | Users Guide - Page 183
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce ST-C4100 | Users Guide - Page 184
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see a window - Epson WorkForce ST-C4100 | Users Guide - Page 185
Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Creating a Contact or Group Editing or Deleting a Contact or Group Parent topic: Setting Up Contacts and Contact Groups Creating a Contact or Group You can - Epson WorkForce ST-C4100 | Users Guide - Page 186
You see a screen like this: 4. Select Add Entry. 5. Select Add Contact or Add Group . Note: You must create a contact before a group can be created. 6. Select each field as necessary and enter the information for your contact or group. Note: If necessary, enter an outside line access code (such as - Epson WorkForce ST-C4100 | Users Guide - Page 187
You see a screen like this: 3. Select Contacts. 4. Select the icon next to the contact or group you want to edit or delete. You see a screen like this: 5. Do one of the following: • To delete the contact or group, select Delete and select Yes on the confirmation screen. 187 - Epson WorkForce ST-C4100 | Users Guide - Page 188
• To edit the contact or group, select Edit, select the item you want to change and make any changes as necessary. When you are finished editing, select OK, and select Close. Parent topic: Setting Up Contacts Using the Product Control Panel Sending Faxes See these sections to send faxes using your - Epson WorkForce ST-C4100 | Users Guide - Page 189
memory. 2. Press the home button, if necessary. 3. Select Fax. You see a screen like this: 4. Do one of the following to select fax recipients: • Manually enter a fax number: Select Keypad, enter a fax number using the displayed keypad, and press OK when done. To add another fax number, repeat this - Epson WorkForce ST-C4100 | Users Guide - Page 190
• Select from the sent fax history: Select Recent to display the sent fax history. Select a recipient from the list. Note: To delete selected recipients, press the number of multiple recipients displayed in the upper right corner of the LCD screen. Select each recipient you want to delete and - Epson WorkForce ST-C4100 | Users Guide - Page 191
Setting Original Size (Glass) Remove Background Options Half Letter A5 Letter A4 Auto Sharpness ADF Continuous Scan Varying levels available Varying levels available Off On Color Mode Direct Send B&W Color Off On Send Fax Later Off On Add Sender Information Off Outside of Image Inside of - Epson WorkForce ST-C4100 | Users Guide - Page 192
Sending a Fax at a Specified Time You can send a fax at a time of your choice. You can only schedule one fax at a time. Note: Make sure the product's date and time settings are correct. You can only send faxes in black-andwhite when you use this option. 1. Place your original on the product for - Epson WorkForce ST-C4100 | Users Guide - Page 193
After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the fax is sent when it is powered on. Note: You cannot send another fax until the fax has been sent at the specified time. If you want to - Epson WorkForce ST-C4100 | Users Guide - Page 194
Parent topic: Sending Faxes from the Product Control Panel Sending Faxes Using the Fax Utility - Windows You can send a fax from a printing program in Windows. You can fax up to 100 pages at a time, including a cover sheet. 1. Open the file you want to fax and select the print command. You see a - Epson WorkForce ST-C4100 | Users Guide - Page 195
5. Click Print or OK. If you're faxing for the first time, you see a window like this one: 6. Enter your sender information so that recipients can identify the origin of the fax. Then click OK to save the sender information. 195 - Epson WorkForce ST-C4100 | Users Guide - Page 196
a recipient from the phonebook or contacts on the printer and click Add. • Enter the recipient's name and fax number and click Add. Note: For detailed instructions on using the Epson FAX Utility, click Help. 10. Click Next when you are done selecting recipients. 196 - Epson WorkForce ST-C4100 | Users Guide - Page 197
11. If you the selected the Add documents to send checkbox, follow the instructions on the screen to add documents to your fax and then click Next. 12. If you selected the Attach a cover sheet checkbox, select a cover sheet - Epson WorkForce ST-C4100 | Users Guide - Page 198
5. Select the number of pages you are faxing as the Pages setting. Note: Leave the Copies setting set to 1. 6. Select Recipient Settings from the pop-up menu. You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, - Epson WorkForce ST-C4100 | Users Guide - Page 199
with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Storing and Viewing Received Faxes voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button - Epson WorkForce ST-C4100 | Users Guide - Page 200
telephone before receiving a fax. 1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Fax on the LCD display. Note: To receive - Epson WorkForce ST-C4100 | Users Guide - Page 201
receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. list or the sent fax history. You cannot manually enter a fax number. 201 - Epson WorkForce ST-C4100 | Users Guide - Page 202
7. Select Polling to start receiving the fax. Parent topic: Receiving Faxes Storing and Viewing Received Faxes You can save received faxes in your product's memory and view them on the LCD screen. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings > Receive - Epson WorkForce ST-C4100 | Users Guide - Page 203
see the fax displayed on the screen. 13. Select the icon. 14. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only - Epson WorkForce ST-C4100 | Users Guide - Page 204
4. Select Transmission Log and select the fax job you want to check. Note: If you see a numbered icon above the icon on your product's LCD screen or the received fax light is flashing, received faxes have been temporarily saved to the product's memory. Parent topic: Faxing Printing Fax Reports You - Epson WorkForce ST-C4100 | Users Guide - Page 205
Fax Report Options Select the fax report or list you want to print. Last Transmission Print a report on the previous fax that was sent or received through polling. You can use the Fax Settings > Transmission Report setting to print the report automatically. Fax Log View or print a report on recent - Epson WorkForce ST-C4100 | Users Guide - Page 206
by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use - Epson WorkForce ST-C4100 | Users Guide - Page 207
gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or problems persist, see a doctor immediately. If ink gets into your mouth, spit it out and see a doctor right away. • Do not disassemble the maintenance box - Epson WorkForce ST-C4100 | Users Guide - Page 208
• Store the ink bottles in the same environment as the product. When storing or transporting an opened ink bottle, do not tilt the bottle and do not subject it to impacts or temperature changes. Otherwise, ink may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink - Epson WorkForce ST-C4100 | Users Guide - Page 209
by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use - Epson WorkForce ST-C4100 | Users Guide - Page 210
2. Select the icon. You see the remaining ink capacity of the maintenance box. 3. Select OK to exit the screen. Parent topic: Checking the Ink and Maintenance Box Levels Related concepts Maintenance Box Replacement Related references Ink Bottle and Maintenance Box Part Numbers Checking Ink and - Epson WorkForce ST-C4100 | Users Guide - Page 211
You see a window like this: 2. Refill any ink tank or replace the maintenance box as needed. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the ink levels in the ink tanks. Continued - Epson WorkForce ST-C4100 | Users Guide - Page 212
Parent topic: Checking the Ink and Maintenance Box Levels Related concepts Maintenance Box Replacement Related tasks Refilling the Ink Tanks Checking Ink and Maintenance Box Levels - Mac You can check your ink levels using a utility on your Mac. 1. In the Apple menu or the Dock, select System - Epson WorkForce ST-C4100 | Users Guide - Page 213
3. Refill any ink tank or replace the maintenance box as needed. Note: To update or refresh the displayed ink levels, click Update. Note: The ink levels displayed are an estimate and may differ from the actual ink remaining in the ink tanks. To confirm the actual remaining ink, visually check the - Epson WorkForce ST-C4100 | Users Guide - Page 214
2. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Checking the Ink and Maintenance Box Levels Purchase Epson Ink and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You - Epson WorkForce ST-C4100 | Users Guide - Page 215
by internally monitoring ink usage. The low ink alert system may generate inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink tanks to ensure ink levels do not fall below the lower line. Continued use - Epson WorkForce ST-C4100 | Users Guide - Page 216
Caution: Wear disposable gloves while refilling the ink tanks to avoid staining your hands. If ink spills, wipe it off immediately with a damp towel to avoid permanent stains. If ink gets on your clothes or belongings, it may not come off. 1. Turn on your product. 2. Close the document cover if it - Epson WorkForce ST-C4100 | Users Guide - Page 217
4. Open the ink tank cover. 5. Read the precautions on the screen and then proceed to the next screen. 6. Open the cap for the ink tank you are going to fill. Note: Make sure that the color of the ink tank matches the ink color that you want to refill. 217 - Epson WorkForce ST-C4100 | Users Guide - Page 218
. If ink gets into your eyes, flush them immediately with water. If ink gets into your mouth, spit it out immediately. Seek medical advice if problems persist. Keep the ink bottles out of the reach of children and do not drink the ink. 8. Position the top of the ink bottle with - Epson WorkForce ST-C4100 | Users Guide - Page 219
9. Wait for the ink to fill the tank. Do not squeeze the bottle. Ink flows into the tank and stops automatically when the ink is filled to the upper line. Note: If ink does not flow from the bottle, lift and reinsert the bottle. If the ink has reached the upper line of the tank, do not remove and - Epson WorkForce ST-C4100 | Users Guide - Page 220
10. When the ink tank is full, remove the ink bottle and securely close the ink bottle cap. Note: Do not leave the ink bottle inserted. The bottle may be damaged or ink may leak. If any ink remains in the bottle, replace the bottle cap and tighten it. Store the bottle upright for later use. 11. - Epson WorkForce ST-C4100 | Users Guide - Page 221
if you feel some resistance. 14. Select Proceed and follow the on-screen instructions to reset the ink level for the colors you refilled. Even if you When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box. Note: When the maintenance box is full, - Epson WorkForce ST-C4100 | Users Guide - Page 222
Caution: Do not reuse a maintenance box that has been removed and left uninstalled for a long period. Keep the maintenance box away from direct sunlight. Note: The maintenance box is a user-replaceable part and is not covered by the product warranty. Parent topic: Refilling Ink and Replacing the - Epson WorkForce ST-C4100 | Users Guide - Page 223
align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean the paper or print head path. Print Head Maintenance Print Head Alignment Cleaning the Paper Guide Cleaning the Print Head Path Cleaning the Paper Rollers Checking the Number - Epson WorkForce ST-C4100 | Users Guide - Page 224
Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the - Epson WorkForce ST-C4100 | Users Guide - Page 225
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, the print head is clean. Select O. 225 - Epson WorkForce ST-C4100 | Users Guide - Page 226
• If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the print head. • If almost the entire pattern is missing, select O and perform a Power Cleaning. If you don't see any - Epson WorkForce ST-C4100 | Users Guide - Page 227
You see a window like this: 5. Click Print. 227 - Epson WorkForce ST-C4100 | Users Guide - Page 228
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, click Finish. 228 - Epson WorkForce ST-C4100 | Users Guide - Page 229
• If there are gaps or the pattern is faint, clean the print head. • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don't see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle - Epson WorkForce ST-C4100 | Users Guide - Page 230
The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, you see a message on the screen and a nozzle pattern prints. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may - Epson WorkForce ST-C4100 | Users Guide - Page 231
6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, the print head is clean. Select O. 231 - Epson WorkForce ST-C4100 | Users Guide - Page 232
• If there are gaps or the pattern is faint, select X. Follow the instructions on the screen to clean the print head again. • If almost the entire pattern is missing, select O and run a Power Cleaning. If you don't see - Epson WorkForce ST-C4100 | Users Guide - Page 233
You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print. 6. - Epson WorkForce ST-C4100 | Users Guide - Page 234
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again. 234 - Epson WorkForce ST-C4100 | Users Guide - Page 235
• If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don't see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessary. - Epson WorkForce ST-C4100 | Users Guide - Page 236
necessary. 3. Select Maintenance > Power Cleaning. 4. Follow the on-screen instructions to run the Power Cleaning. A confirmation screen is displayed when Power the Power Cleaning utility multiple times, contact Epson for support. Parent topic: Power Cleaning Related concepts Print Head Cleaning - Epson WorkForce ST-C4100 | Users Guide - Page 237
your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Power Cleaning. You see a window like this: 5. Follow the on-screen instructions to run a Power Cleaning. 6. When Power Cleaning is finished, run a nozzle check. 237 - Epson WorkForce ST-C4100 | Users Guide - Page 238
again. Run Print Head Cleaning or Power Cleaning again depending on the printed pattern. If quality still does not improve, contact Epson support. Parent topic: Power Cleaning Related concepts Print Head Cleaning Print Head Nozzle Check Related references Where to Get Help Related tasks Refilling - Epson WorkForce ST-C4100 | Users Guide - Page 239
6. Select Print to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. 7. Check the printed patterns on the alignment sheet and select the following on the LCD screen, depending on the alignment pattern you printed: • Vertical Alignment: For each - Epson WorkForce ST-C4100 | Users Guide - Page 240
size: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Select Maintenance > Paper Guide Cleaning. 3. Follow the on-screen instructions to clean the paper guide. 4. Repeat these steps as necessary until the paper comes out clean. 5. If the paper is still smeared - Epson WorkForce ST-C4100 | Users Guide - Page 241
6. Using a cotton swab, wipe off any ink smears on the part shown in the illustration below. Caution: Do not use tissue paper to clean the inside of the product as lint can clog the print head nozzles. Do not touch the flat white cable, the translucent film, or the ink tubes inside the product. 7. - Epson WorkForce ST-C4100 | Users Guide - Page 242
Related tasks Cleaning the Print Head Using a Computer Utility Loading Paper in the Cassette Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paper path, the print head path inside the printer may be smeared with ink. To - Epson WorkForce ST-C4100 | Users Guide - Page 243
5. Lift up the scanner unit with both hands until it locks. Caution: Do not touch the flat white cable, translucent film, or ink tubes inside the product. Doing so may cause a malfunction. 243 - Epson WorkForce ST-C4100 | Users Guide - Page 244
6. Using the flashlight, check the translucent film shown here for ink smears. 1 Translucent film 2 Print head rail Caution: Do not touch the print head rail or wipe the grease off of it. You may not be able to print. 244 - Epson WorkForce ST-C4100 | Users Guide - Page 245
, and turn on the product. Parent topic: Adjusting Print Quality Related concepts Print Head Cleaning Print Head Alignment Power Cleaning Related tasks Cleaning the Paper Guide 245 - Epson WorkForce ST-C4100 | Users Guide - Page 246
Cleaning the Paper Rollers If you encounter repeated paper feed issues from the cassette, clean the paper rollers inside the product. 1. Turn off the product. 2. Unplug the power cable. 3. Disconnect any connected cables. 4. Close the document cover, if necessary. 5. Open the scanner unit with both - Epson WorkForce ST-C4100 | Users Guide - Page 247
6. Make sure the ink tank caps are securely closed. Note: If the ink tank caps are not securely closed, ink may leak. 7. Close the scanner unit. Note: The scanner unit is designed to close slowly with slight resistance to help prevent injury to your fingers. Continue to close the scanner unit even - Epson WorkForce ST-C4100 | Users Guide - Page 248
9. Place the product on its side with the ink tank on the bottom. Warning: Be careful not to trap your fingers under the product. 10. Use a soft, moist cloth to clean the paper rollers, as shown. Rotate the rollers to clean them thoroughly. 11. Return the product to its normal position. Caution: Do - Epson WorkForce ST-C4100 | Users Guide - Page 249
12. Replace the paper, slide in the paper cassette, and connect the power cord. Parent topic: Adjusting Print Quality Checking the Number of Sheets Fed You can view an option that displays the number of sheets of paper that have fed through the product. Note: You can also view the number of sheets - Epson WorkForce ST-C4100 | Users Guide - Page 250
You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed Checking the Sheet Counter - Mac You can check the - Epson WorkForce ST-C4100 | Users Guide - Page 251
You see this window: 3. After checking the number of sheets fed into the printer, click OK to close the window. Parent topic: Checking the Number of Sheets Fed 251 - Epson WorkForce ST-C4100 | Users Guide - Page 252
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, - Epson WorkForce ST-C4100 | Users Guide - Page 253
7. Clean the scanner glass and the glass area on the left with a soft, lint-free cloth (microfiber is recommended) moistened with a little glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 8. Close the document cover. 253 - Epson WorkForce ST-C4100 | Users Guide - Page 254
9. Open the ADF cover. 10. Use a soft, moistened, lint-free cloth (microfiber is recommended) to clean the rollers and the interior of the ADF. 11. Close the ADF cover. Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it - Epson WorkForce ST-C4100 | Users Guide - Page 255
Caution: During transportation and storage, follow these guidelines: • Avoid tilting the product, placing it vertically, or turning it upside down; otherwise ink may leak. • When storing or transporting an ink bottle after it has been opened, do not tilt the bottle and do not subject it to impacts - Epson WorkForce ST-C4100 | Users Guide - Page 256
3. Disconnect any connected cables. 4. Remove all the paper from the product. 5. Close the document cover, if necessary. 6. Lift up the scanner unit with both hands until it locks. 7. Secure the print head to the case with tape. 256 - Epson WorkForce ST-C4100 | Users Guide - Page 257
Caution: Do not place tape on the white flat cable inside the product; otherwise, you may damage your product. 8. Make sure the ink tank caps are securely closed and close the ink tank cover. 9. Lower the scanner unit using both hands. Note: The scanner unit is designed to close slowly and resist a - Epson WorkForce ST-C4100 | Users Guide - Page 258
10. Slide in the output tray and close the front cover, then lower the control panel. 11. Place the product in its original packaging materials, if possible, or use equivalent cushioning around the product. Be sure to remove the tape from the print head before turning on your product. If print - Epson WorkForce ST-C4100 | Users Guide - Page 259
Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for - Epson WorkForce ST-C4100 | Users Guide - Page 260
version of Windows. • OS X: You can manually update the software by opening the Applications > Problems Viewing the Help Screen You can view troubleshooting or how-to topics on the LCD screen at any time. 1. Press the help button. You see a screen like this: 2. Select an option to view instructional - Epson WorkForce ST-C4100 | Users Guide - Page 261
diagnose problems with your product by checking the messages on its LCD screen. You can also see help information and how-to instructions on the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is near the end of its service life and the message - Epson WorkForce ST-C4100 | Users Guide - Page 262
service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is at the end of its service life. Turn off the product and contact Epson for support is a problem with the network connection to your product. Check the IP address and the solutions in this guide. subnet - Epson WorkForce ST-C4100 | Users Guide - Page 263
any Epson authorized service provider. The waste ink pads are not a user-replaceable part. Parent topic: Solving Problems Related concepts Uninstall 2. Select the colors that you refilled on the LCD screen. 3. Follow the instructions on the LCD screen to reset the ink levels. Note: The product has a - Epson WorkForce ST-C4100 | Users Guide - Page 264
inaccurate messages if the ink tanks are not refilled according to these instructions. As a precaution, perform regular visual inspections of the ink have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print - Epson WorkForce ST-C4100 | Users Guide - Page 265
Select Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After Filling the Ink Software Installation - Epson WorkForce ST-C4100 | Users Guide - Page 266
product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close - Epson WorkForce ST-C4100 | Users Guide - Page 267
Cannot Scan Over a Network Parent topic: Solving Problems Product Cannot Connect to a Wireless Router or Access Point If your product has trouble finding or connecting to a wireless router or Network 5 GHz. See your router documentation or contact your internet service provider for instructions. 267 - Epson WorkForce ST-C4100 | Users Guide - Page 268
codes and messages on the report to help determine the cause of the problem. • You may need to disable the firewall and any anti-virus software its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point - Epson WorkForce ST-C4100 | Users Guide - Page 269
report and check the codes and messages on the report to help determine the cause of the problem. • Make sure your product is not connected to a guest network. • If necessary, reinstall Network 5 GHz. See your router documentation or contact your internet service provider for instructions. 269 - Epson WorkForce ST-C4100 | Users Guide - Page 270
network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • Try accessing documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software 270 - Epson WorkForce ST-C4100 | Users Guide - Page 271
Mac USB 3.0 port further away from your Mac. Parent topic: Solving Network Problems Wired Network Connection Becomes Unstable When you connect the product to a wired network using a router or access point that supports IEEE 802.3az (Energy Efficient Ethernet), the connection may become unstable, you - Epson WorkForce ST-C4100 | Users Guide - Page 272
to help determine the cause of the problem. • If you are using TCP/ DHCP, set the IP address manually. • Make sure your computer and service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions - Epson WorkForce ST-C4100 | Users Guide - Page 273
Fi or Wired Networking Cannot Scan Over a Network If you have problems scanning over a network, try these solutions: • If you cannot Network 5 GHz. See your router documentation or contact your internet service provider for instructions. • If you are scanning a large original at a high resolution - Epson WorkForce ST-C4100 | Users Guide - Page 274
may need to disable the firewall and any anti-virus software on your wireless router or access point. Parent topic: Solving Network Problems Related concepts Scan Resolution Guidelines Related tasks Starting a Scan Using the Product Control Panel Starting a Scan Using the Epson Scan 2 Icon Starting - Epson WorkForce ST-C4100 | Users Guide - Page 275
While Your product is performing routine maintenance. This is normal. Parent topic: Solving Copying Problems Copies Have Incorrect or Faint Colors If your copies have incorrect, uneven, smeared, or correct direction and slide the edge guides to the edges of the paper. Parent topic: Solving Copying - Epson WorkForce ST-C4100 | Users Guide - Page 276
these solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the Inside the Product Paper Ejection Problems Parent topic: Solving Problems Paper Feeding Problems If you have problems feeding paper, try these solutions - Epson WorkForce ST-C4100 | Users Guide - Page 277
special loading instructions that came with Problems Related references Paper Jams Inside the Product Paper Loading Capacity Paper Specifications Related tasks Cleaning the Paper Guide sure the size, weight, and number of your originals are supported by the ADF. • Make sure the originals are loaded - Epson WorkForce ST-C4100 | Users Guide - Page 278
Paper Problems Related references Automatic Document Feeder (ADF) Specifications Related tasks Cleaning Your Product Related topics Placing Originals on the Product Paper Jams Inside the Product If you see a message that paper has jammed in the product, follow the on-screen instructions to locate - Epson WorkForce ST-C4100 | Users Guide - Page 279
AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear in Windows Taskbar Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job and nothing prints - Epson WorkForce ST-C4100 | Users Guide - Page 280
the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 10: Click and select printer is not paused. Parent topic: Solving Problems Printing from a Computer Related references Product Status Messages Related tasks Running - Epson WorkForce ST-C4100 | Users Guide - Page 281
checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing is Slow If printing becomes slow, try these solutions: • Make sure your system meets the requirements for your operating - Epson WorkForce ST-C4100 | Users Guide - Page 282
name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. For the fastest printing, select the following settings in your product software: • Turn on any high speed settings in your product - Epson WorkForce ST-C4100 | Users Guide - Page 283
Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too Many Copies Print Blank Pages Print - Epson WorkForce ST-C4100 | Users Guide - Page 284
the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try - Epson WorkForce ST-C4100 | Users Guide - Page 285
into the product. • Load paper in the correct direction and slide the edge guides against the edges of the paper. You can use the preview option in before you print. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print - Epson WorkForce ST-C4100 | Users Guide - Page 286
image is small, the enlargement may not be enough to cover the paper. Parent topic: Solving Page Layout and Content Problems Related references Borderless Paper Type Compatibility Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Extended Settings - Epson WorkForce ST-C4100 | Users Guide - Page 287
software for this product. Check the product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Incorrect Image Size or Position - Epson WorkForce ST-C4100 | Users Guide - Page 288
the recommended number of sheets. • Slide the edge guides against the edges of the paper. • Make sure the problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual - Epson WorkForce ST-C4100 | Users Guide - Page 289
the paper is smeared, load paper in the correct direction and slide the edge guides to the edges of the paper. • When vertical banding appears or the paper cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Alignment Power Cleaning - Epson WorkForce ST-C4100 | Users Guide - Page 290
these solutions: • Make sure your paper is not damp, curled, old, or loaded incorrectly in your product. • Slide the edge guides to the edges of the paper. • Use a support sheet with special paper, or load special paper one sheet at a time. • Make sure your paper meets the specifications for your - Epson WorkForce ST-C4100 | Users Guide - Page 291
of the product in all directions. Parent topic: Solving Print Quality Problems Related concepts Print Head Maintenance Print Head Alignment Checking the Ink and Epson Papers Paper Specifications Related tasks Cleaning the Paper Guide Selecting Additional Layout and Print Options - Windows Selecting - Epson WorkForce ST-C4100 | Users Guide - Page 292
ink inside the ink tubes. After running the utility, run a nozzle check to see if print quality has improved. • If you cannot solve the problem using head cleaning, you can print immediately from a Windows computer with a mixture of color inks to create composite black. Select the Use a Mixture of - Epson WorkForce ST-C4100 | Users Guide - Page 293
or Media Type Settings - Control Panel Paper or Media Type Settings - Printing Software Related tasks Cleaning the Print Head Path Cleaning the Paper Guide Refilling the Ink Tanks Related topics Loading Paper Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded - Epson WorkForce ST-C4100 | Users Guide - Page 294
, and select the lowest possible resolution that produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Alignment Print Head Cleaning Power Cleaning Related references Paper or Media Type Settings - Epson WorkForce ST-C4100 | Users Guide - Page 295
of ink, so run this utility only if you cannot improve print quality by cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Power Cleaning Checking the Ink and Maintenance Box Levels Related references Compatible Epson - Epson WorkForce ST-C4100 | Users Guide - Page 296
Cannot Start Epson Scan 2 Scanning is Slow Cannot Send Scans to a Cloud Service Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and - Epson WorkForce ST-C4100 | Users Guide - Page 297
• If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Scan Resolution Guidelines Related references Additional Scanning Settings - Advanced Settings Tab Related topics - Epson WorkForce ST-C4100 | Users Guide - Page 298
is not down for system maintenance. Check the cloud service website for more information. Parent topic: Solving Scanning Problems Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of - Epson WorkForce ST-C4100 | Users Guide - Page 299
your original. If you are scanning from the ADF, make sure the ADF edge guide fits against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If - Epson WorkForce ST-C4100 | Users Guide - Page 300
• If you are scanning from the ADF, place your originals on the scanner glass. Some originals may not be scanned properly from the ADF. • Your product will not operate properly while tilted at an angle. Place your product on a flat, stable surface that extends beyond its base in all directions. • - Epson WorkForce ST-C4100 | Users Guide - Page 301
the Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Related tasks Scanning in Epson Scan - Epson WorkForce ST-C4100 | Users Guide - Page 302
are scanning a thick or warped original, cover its edges with paper to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by - Epson WorkForce ST-C4100 | Users Guide - Page 303
Fax Memory Full Error Appears Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax is Not Printed Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • If you are faxing from a computer, use the Epson FAX - Epson WorkForce ST-C4100 | Users Guide - Page 304
have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks - Epson WorkForce ST-C4100 | Users Guide - Page 305
to your product's EXT port. • Make sure the Receive Mode is set to Manual. Note: When answering a call that is a fax, wait until the product's has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup - Epson WorkForce ST-C4100 | Users Guide - Page 306
original appears in your sent fax, place a piece of black paper on the back of the original and fax it again. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Fax Sending Options Related tasks Cleaning Your Product 306 - Epson WorkForce ST-C4100 | Users Guide - Page 307
Related tasks Storing and Viewing Received Faxes Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent - Epson WorkForce ST-C4100 | Users Guide - Page 308
Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 10: Select Epson Scan 2 and click Uninstall. • Windows 8.x/Windows product software does not solve a problem, contact Epson. Parent topic: Uninstall Your Product Software Related references Where to - Epson WorkForce ST-C4100 | Users Guide - Page 309
instructions support services, use the following support options. Internet Support Visit Epson's support website at epson.com/support (U.S.) or epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting - Epson WorkForce ST-C4100 | Users Guide - Page 310
of purchase • Computer configuration • Description of the problem Then call: • U.S.: (562) 276-4382, 7 AM to 4 PM, Pacific Time, Monday through Friday • Canada: (905) 709-3839, 7 AM to 4 PM, Pacific Time, Monday through Friday Days and hours of support are subject to change without notice. Toll or - Epson WorkForce ST-C4100 | Users Guide - Page 311
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows - Epson WorkForce ST-C4100 | Users Guide - Page 312
. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and - Epson WorkForce ST-C4100 | Users Guide - Page 313
216 mm]) Mexico-Oficio (8.5 × 13.4 inches [216 × 340 mm]) Oficio 9 (8.46 × 12.4 inches [215 × 315 mm]) Plain paper Weight* Note: Your product also supports compatible papers distributed by Epson. Select the link at the end of this topic to view a list of compatible Epson papers. Plain paper: 17 lb - Epson WorkForce ST-C4100 | Users Guide - Page 314
* Even if the paper thickness is within this range, the paper may not feed in the printer or the print quality may decline depending on the paper properties or quality. Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing - Epson WorkForce ST-C4100 | Users Guide - Page 315
Borderless 1 Reduced print quality area/top: 1.73 inches (44 mm) 2 Reduced print quality area/bottom: 1.57 inches (40 mm) Envelopes 1 Left/right margins: 0.12 inch (3 mm) 2 Top/bottom: 0.12 inch (3 mm) 3 Reduced print quality area/left: 0.71 inch (18 mm) 4 Reduced print quality area/right: 1.61 - Epson WorkForce ST-C4100 | Users Guide - Page 316
Scanning Specifications Scanner type Photoelectric device Effective pixels Document size Scanning resolution Output resolution Image data Light source Flatbed, color CIS 10200 × 14040 pixels (1200 dpi) Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: Letter or A4 1200 dpi (main scan) 2400 - Epson WorkForce ST-C4100 | Users Guide - Page 317
or A4 size 10 sheets: Legal or 8.5 × 13 inches (216 × 330 mm) size Parent topic: Technical Specifications Fax Specifications Fax type Supported lines Speed Resolution Page memory Redial Interface Black-and-white and color fax capability (ITU-T Super Group 3) Standard analog (household) phone line - Epson WorkForce ST-C4100 | Users Guide - Page 318
The included initial ink bottles must be used for printer setup and are not for resale. The printer ships with full ink bottles and part of the ink from the first bottles is used to charge the print head. Yields vary considerably based on images printed, print settings, paper type, frequency of use - Epson WorkForce ST-C4100 | Users Guide - Page 319
80% RH Storage: 5 to 85% RH Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers; USB 3.0 cables are not supported) Parent topic: Technical Specifications 319 - Epson WorkForce ST-C4100 | Users Guide - Page 320
channel WEP (64/128 bit) WPA-PSK (TKIP) WPA2-PSK (AES); complies with WPA2 with support for WPA/WPA2 Personal WPA3-SAE (AES) 2.4 GHz Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Maximum radio frequency power transmitted Note: Wi-Fi Direct can be used simultaneously - Epson WorkForce ST-C4100 | Users Guide - Page 321
must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna - Epson WorkForce ST-C4100 | Users Guide - Page 322
Epson product, read and follow these safety instructions. General Product Safety Instructions Wireless Connection Safety Instructions LCD Screen Safety Instructions Telephone Equipment Safety Instructions Parent topic: Notices General Product Safety Instructions • Be sure to follow all warnings and - Epson WorkForce ST-C4100 | Users Guide - Page 323
• If you use an extension cord with the product, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere - Epson WorkForce ST-C4100 | Users Guide - Page 324
service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service the operating instructions. • Prolonged Instructions Wireless Connection Safety Instructions Safety Instructions LCD Screen Safety Instructions • If discomfort or vision problems remain after a - Epson WorkForce ST-C4100 | Users Guide - Page 325
be provided to the telephone company. Applicable certification jack Universal Service Order Codes ("USOC") for the equipment: RJ11C. A plug connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices - Epson WorkForce ST-C4100 | Users Guide - Page 326
modifications to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www.epson this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical - Epson WorkForce ST-C4100 | Users Guide - Page 327
equipment connected to AC power sources and that this is a major nationwide problem. This equipment has been tested and found to comply with the limits energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, - Epson WorkForce ST-C4100 | Users Guide - Page 328
CAN ICES-3(B)/NMB-3(B) Parent topic: Notices Related tasks Using the Fax Setup Wizard Binding Arbitration and Class Waiver 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS 1.1 Disputes. The terms of this Section 1 shall apply to all Disputes between you - Epson WorkForce ST-C4100 | Users Guide - Page 329
Dispute, and the relief requested (the "Dispute Notice"). Following receipt of the Dispute Notice, Epson and you agree to act in good faith to resolve the Dispute before commencing arbitration. 1.4 Small Claims Court. Notwithstanding the foregoing, you may bring an individual action in the small - Epson WorkForce ST-C4100 | Users Guide - Page 330
to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual - Epson WorkForce ST-C4100 | Users Guide - Page 331
iPod touch, ColorSync, Mac, macOS, OS X, and the AirPrint Logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Use of the Works with Apple badge means that an accessory has been designed - Epson WorkForce ST-C4100 | Users Guide - Page 332
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as - Epson WorkForce ST-C4100 | Users Guide - Page 333
THE SOFTWARE IS PROVIDED "AS-IS" AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL SAM LEFFLER OR SILICON GRAPHICS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR
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ST-C4100 User's Guide