Epson WorkForce WF-2960 Users Guide
Epson WorkForce WF-2960 Manual
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- Epson WorkForce WF-2960 | Users Guide - Page 1
WF-2960 User's Guide - Epson WorkForce WF-2960 | Users Guide - Page 2
- Epson WorkForce WF-2960 | Users Guide - Page 3
Contents WF-2960 User's Guide...13 Product Basics ...14 Product Parts Locations ...14 Product Parts - Front ...27 Epson Connect Solutions for Smartphones, Tablets, and More 28 Setting Up Epson Connect Services 28 Using Epson Email Print ...29 Using Epson Remote Print ...29 Using Epson Scan to - Epson WorkForce WF-2960 | Users Guide - Page 4
Android Printing Using the Epson Print Enabler 32 Using Epson Print and Scan App with Windows Tablets 32 Using the Mopria Print Service ...33 Wi-Fi or Wired Networking...34 Network Security Recommendations 34 Wi-Fi Infrastructure Mode Setup...35 Selecting Wireless Network Settings from the - Epson WorkForce WF-2960 | Users Guide - Page 5
Universal Print Settings Options ...70 Placing Originals on the Product ...71 Placing Originals on the Scanner Glass 71 Placing Originals in the Automatic Document Feeder 73 ADF Original Document Specifications 76 Copying ...78 Copying Documents or Photos...78 Copying ID Cards or Borderless - Epson WorkForce WF-2960 | Users Guide - Page 6
Starting a Scan from a Smartphone or Tablet 137 Scanning a Document in Epson ScanSmart 137 Saving a Scan ...140 Attaching a Scan to Email...141 Sending a Scan to a Cloud Service 142 Printing a Scan ...143 6 - Epson WorkForce WF-2960 | Users Guide - Page 7
Selecting Epson ScanSmart Settings 145 Changing the Epson Product...145 Changing the Scan Settings ...146 Changing the File Name Settings 148 Changing the Save Settings ...149 Save Settings...151 Customizing Action Icons ...153 Scanning in Epson Scan 2 ...154 Additional Scanning Settings - Main - Epson WorkForce WF-2960 | Users Guide - Page 8
Windows 186 Sending Faxes Using the Fax Utility - Mac 188 Receiving Faxes...191 Fax Reception ...191 Receiving Faxes Automatically 192 Receiving Faxes Manually...192 Receiving a Fax by Polling ...193 Saving and Viewing Received Faxes 193 Checking Fax Status ...194 Printing Fax Reports...195 Fax - Epson WorkForce WF-2960 | Users Guide - Page 9
Print Head Using the Product Control Panel 230 Cleaning the Paper Guide ...231 Cleaning and Transporting Your Product 234 Cleaning Your Product ... the Print Head Path ...240 Transporting Your Product ...243 Solving Problems ...247 Checking for Software Updates...247 Product Status Messages ...248 - Epson WorkForce WF-2960 | Users Guide - Page 10
272 Nothing Prints ...273 Product Icon Does Not Appear in Windows Taskbar 274 Printing is Slow ...275 Solving Page Layout and Content Problems 277 Inverted Image...277 Too Many Copies Print ...278 Blank Pages Print ...278 Incorrect Margins on Printout...279 Border Appears on Borderless Prints - Epson WorkForce WF-2960 | Users Guide - Page 11
the Edges 296 Ripple Patterns Appear in an Image 296 Scanned Image Edges are Cropped 297 Resetting the Epson Scan 2 Settings 297 Solving Faxing Problems...297 Cannot Send or Receive Faxes 298 Cannot Receive Faxes with a Telephone Connected to Your Product 301 Fax Memory Full Error Appears 301 - Epson WorkForce WF-2960 | Users Guide - Page 12
and Approvals Specifications 318 Notices ...320 Important Safety Instructions...320 General Product Safety Instructions 320 LCD Screen Safety Instructions 322 Wireless Connection Safety Instructions 323 Telephone Equipment Safety Instructions 323 Important Privacy Notice (Printer Serial Number - Epson WorkForce WF-2960 | Users Guide - Page 13
WF-2960 User's Guide Welcome to the WF-2960 User's Guide. For a printable PDF copy of this guide, click here. 13 - Epson WorkForce WF-2960 | Users Guide - Page 14
Up Printing on a Chromebook Android Printing Using the Epson Print Enabler Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front and Top Product Parts - Inside Product - Epson WorkForce WF-2960 | Users Guide - Page 15
Product Parts - Front and Top 1 Automatic Document Feeder (ADF) cover 2 ADF input tray 3 ADF edge guide 4 ADF document support 5 ADF output tray extension 15 - Epson WorkForce WF-2960 | Users Guide - Page 16
6 ADF output tray 1 Output tray 2 Paper cassette 3 Paper cassette edge guides 4 Legal-size paper guide Parent topic: Product Parts Locations 16 - Epson WorkForce WF-2960 | Users Guide - Page 17
Product Parts - Inside 1 Document cover 2 Scanner glass 3 Control panel 4 Front cover 17 - Epson WorkForce WF-2960 | Users Guide - Page 18
1 Scanner unit 2 Ink cartridge holder Parent topic: Product Parts Locations Product Parts - Back 1 Maintenance box cover 2 Rear cover (duplexer) 3 AC inlet 4 LAN port 5 USB port 6 EXT port 7 LINE port Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the - Epson WorkForce WF-2960 | Users Guide - Page 19
Navigating the LCD Screen Entering Characters on the LCD Screen Viewing Animations Changing LCD Screen Language Selecting the Date and Time Adjusting Control Panel Sounds Turning Off the Operation Time Out Setting Preventing PC Connection via USB Parent topic: Product Basics Control Panel Buttons - Epson WorkForce WF-2960 | Users Guide - Page 20
The LCD Screen 1 Displays the supply status information 2 Displays the network connection status 3 Displays the Device Sound Settings screen 4 Displays fax data information 5 Menu options 6 Scrolls to show more menu options Parent topic: Using the Control Panel Status Icon Information Your product - Epson WorkForce WF-2960 | Users Guide - Page 21
Icons Description Network connection status; select the icon to set up or change your network connection • The product is not connected to a wired (Ethernet) network • The product is connected to a wired (Ethernet) network • The product is not connected to a wireless network • The product - Epson WorkForce WF-2960 | Users Guide - Page 22
Close or open your fingers across the screen to zoom in or zoom out on a preview image To change a setting, tap anywhere on the setting. To enter a value in a field, tap the field to display the on-screen keyboard. Parent topic: Using the Control Panel Entering Characters on the LCD Screen Follow - Epson WorkForce WF-2960 | Users Guide - Page 23
Animations You can view animations on the LCD screen to help guide you through a procedure or troubleshoot a problem. 1. Press the help button. 2. Select Troubleshooting if you experience a problem or How To to view instructions on common procedures. 3. Select a topic from the list of available - Epson WorkForce WF-2960 | Users Guide - Page 24
You see a screen like this: 3. Select Daylight Saving Time. 4. Select the setting that applies to your area: • Winter: it is winter or your region does not use Daylight Saving Time (DST) • Summer: it is spring or summer and your region uses Daylight Saving Time (DST) Note: If your region uses - Epson WorkForce WF-2960 | Users Guide - Page 25
Adjusting Control Panel Sounds You can adjust the sound level heard when you press buttons on the control panel. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Basic Settings > Sound. 3. Select Mute, Normal Mode or Quiet Mode. Note: Select the Mode. icon on the - Epson WorkForce WF-2960 | Users Guide - Page 26
5. Select Yes to restart the printer. Parent topic: Using the Control Panel Using Power Saving Settings Your product enters sleep mode automatically and turns off the LCD screen if it is not used for a period of time. You can make the time period shorter and select other options to save energy and - Epson WorkForce WF-2960 | Users Guide - Page 27
the link below to activate it from the product control panel. 3. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing tasks Setting Up Epson Connect Services Using the Epson Smart Panel Mobile App Related topics Wi-Fi or Wired Networking - Epson WorkForce WF-2960 | Users Guide - Page 28
Using the Epson Print Enabler Setting Up Printing on a Chromebook Using Epson Print and Scan App with Windows Tablets Using the Mopria Print Service Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can - Epson WorkForce WF-2960 | Users Guide - Page 29
Settings. 5. Select Epson Connect Services. 6. Select Register. 7. Follow the instructions on the screen to activate Email Print, create your Epson Connect account, and register your product to the Epson Connect service. 3. Now you are ready to send and print emails to your product's Email Print - Epson WorkForce WF-2960 | Users Guide - Page 30
visit epsonconnect.com to create your account and register your product to the Epson Connect service. Note: Make a note of your product's email address. 3. Visit epsonconnect.com to select Destination List. 5. Click Add, then follow the instructions on the screen to create your destination list. 30 - Epson WorkForce WF-2960 | Users Guide - Page 31
your Epson product control panel. Parent topic: Epson Connect Solutions for Smartphones, Tablets, and More Related tasks Setting Up Epson Connect Services Scanning to the Cloud Related topics Wi-Fi or Wired Networking Using AirPrint AirPrint enables instant wireless printing from iPhone, iPad, iPod - Epson WorkForce WF-2960 | Users Guide - Page 32
Loading Paper Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook Note: The Epson Print and Scan app does not support Windows 10 Mobile printing and does not supply scanning functions for products without scanners. 32 - Epson WorkForce WF-2960 | Users Guide - Page 33
are ready to print photos or scan. Parent topic: Product Basics Related topics Wi-Fi or Wired Networking Using the Mopria Print Service You can use the Mopria Print Service to print from your Android phone or tablet (Android v4.4 or later) to your Epson product or any Mopria-certified product from - Epson WorkForce WF-2960 | Users Guide - Page 34
interception of traffic over the wireless LAN. Your router may already have a default password enabled by your Internet service provider (ISP). See your ISP and router documentation for instructions on how to change the default password and better secure your network. • Connect your product only to - Epson WorkForce WF-2960 | Users Guide - Page 35
Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Computer - Epson WorkForce WF-2960 | Users Guide - Page 36
panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software by downloading it from the Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product - Epson WorkForce WF-2960 | Users Guide - Page 37
6. Select the name of your wireless network or select Enter Manually to enter the name manually. If you are entering the name manually, use the displayed keyboard to enter your network name. Note: The network name and password are case sensitive. Be sure to correctly enter uppercase and - Epson WorkForce WF-2960 | Users Guide - Page 38
The Wi-Fi icon is displayed on the LCD screen and indicates your wireless connection status. If the product is not connected to the network, you may have selected the wrong network name or entered the password incorrectly. Repeat these steps to try again. If you are printing from a computer, - Epson WorkForce WF-2960 | Users Guide - Page 39
Parent topic: Wi-Fi or Wired Networking Enabling Wi-Fi Direct (Simple AP) Mode You can enable Wi-Fi Direct mode to allow direct communication between your product and computer, mobile devices, or other devices (up to 8) without a wireless router or access point. Note: Make sure the Epson Smart - Epson WorkForce WF-2960 | Users Guide - Page 40
5. Do one of the following: • For iOS devices, select iOS. Scan the QR code with the camera app on your device and follow the instructions on your device. • For other types of devices, select Other OS Devices. Press the down arrow button to display the product information, then use your - Epson WorkForce WF-2960 | Users Guide - Page 41
Settings. 5. Select Push Button Setup (WPS). 6. Follow the instructions on the LCD screen to complete WPS setup. Note: Make sure Sheet You can print a network status sheet to help you determine the causes of any problems you may have using your product on a network. 1. Make sure a few sheets of - Epson WorkForce WF-2960 | Users Guide - Page 42
2. Press the home button, if necessary. 3. Select Settings > General Settings > Network Settings > Connection Check. After the network connection is checked, you see a screen like this: 4. Select Print Check Report to print the network connection report. Examine the error codes and solutions shown - Epson WorkForce WF-2960 | Users Guide - Page 43
Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you may encounter with network connections. The tables here list solutions to problems based on the error codes and messages that may appear on the top of the report. 1 Error - Epson WorkForce WF-2960 | Users Guide - Page 44
product cannot display the SSID correctly. • If you are trying to connect using the WPS push button method, make sure your router or access point supports it. • If you are using a network password, check the label on your router or access point to confirm that you are using the correct password - Epson WorkForce WF-2960 | Users Guide - Page 45
raise the connection limit. See your router or access point documentation for instructions. E-8 Incorrect IP address is assigned to the printer. Confirm IP Auto, enable DHCP on your router or access point. If it is set to Manual, the IP address may be out of range or on a different network segment; - Epson WorkForce WF-2960 | Users Guide - Page 46
assistance. Make sure other devices on the network are turned on and do the following: • If your product's Obtain IP Address setting is set to Manual, check the IP address, subnet mask, and default gateway addresses on the network connection report to see if they are correct. If not, correct the - Epson WorkForce WF-2960 | Users Guide - Page 47
Entered security key/password is correct may cause your product's network settings to differ from -Index of the security key/password is set to the manually set up devices. the first number If you still cannot connect to your product, do the -Connection and network setup of the PC following: or - Epson WorkForce WF-2960 | Users Guide - Page 48
Network Environment Messages Message Solution The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. If the connection does not improve, see the documentation for the wireless router. Move your product closer to your router or access point, and remove any - Epson WorkForce WF-2960 | Users Guide - Page 49
cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Changing a Wi-Fi - Epson WorkForce WF-2960 | Users Guide - Page 50
, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation for instructions. 1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software - Epson WorkForce WF-2960 | Users Guide - Page 51
and any network settings selected for the Epson Connect services you may use. 1. Press the home button connection type or need to solve a problem with your network connection. Note: When Direct. 6. Select Disable the settings. 7. Follow the instructions on the LCD screen to disable Wi-Fi Direct mode - Epson WorkForce WF-2960 | Users Guide - Page 52
Parent topic: Changing or Updating Network Connections Related references Status Icon Information 52 - Epson WorkForce WF-2960 | Users Guide - Page 53
Universal Print Settings Loading Paper in the Cassette You can press the help button and select How To > Load Paper to view paper loading instructions on the LCD screen. Note: Before loading paper, make sure your product is not currently printing, scanning, or copying. 1. Open the front cover. 53 - Epson WorkForce WF-2960 | Users Guide - Page 54
2. Pull out the paper cassette until it stops. 3. Squeeze the tab on the right edge guide and slide the edge guides outward. 54 - Epson WorkForce WF-2960 | Users Guide - Page 55
4. If you are inserting a stack of paper, fan the sheets first and tap the stack on a flat surface to even the edges. Note: Do not fan or curl photo paper. 5. Do one of the following: • Insert paper into the cassette with the glossy or printable side down and slide it in until it stops. Note: Make - Epson WorkForce WF-2960 | Users Guide - Page 56
• For legal-size paper, extend the legal paper guide and load paper using the guide line as shown. • Load up to 10 envelopes with the printable side down and flap facing right, as shown. 56 - Epson WorkForce WF-2960 | Users Guide - Page 57
slide it in until it stops. Select Letterhead as the paper type setting. • To load a sheet of paper longer than legal size, open the paper support and insert the paper as shown. Select User-Defined as the paper size setting. 57 - Epson WorkForce WF-2960 | Users Guide - Page 58
the paper, but not too tightly. Note: Make sure the paper fits under the tabs on the edge guides. 7. Slide the cassette back into the product until it stops. 8. If prompted by the product, select the size and type of the paper you loaded. - Epson WorkForce WF-2960 | Users Guide - Page 59
under the tabs on the edge guides and not sticking out from envelopes before loading. • If you have trouble loading a stack of envelopes, press each flaps. • Paper feed problems may occur frequently for manual 2-sided printing when environment stated on the instructions supplied with the paper. - Epson WorkForce WF-2960 | Users Guide - Page 60
Paper Loading Capacity Double-sided Printing Capacity Borderless Paper Type Compatibility Parent topic: Loading Paper Related references Paper Loading Capacity Paper Specifications Printable Area Specifications Related tasks Selecting the Default Paper Source Settings Paper Loading Capacity See the - Epson WorkForce WF-2960 | Users Guide - Page 61
computer only. Parent topic: Loading Paper in the Cassette Related references Paper Specifications Double-sided Printing Capacity You can print double-sided using Auto or Manual mode on the paper types and sizes listed here. 61 - Epson WorkForce WF-2960 | Users Guide - Page 62
Paper type Size Double-sided printing capacity Auto Manual Plain paper Letterhead Letter (8.5 × 11 inches [216 × 279 mm]), A4 (8.3 × 11.7 inches [210 × 297 mm]), Executive (7.25 × 10.5 inches [184 × 267 mm]), Half Letter (5.5 × 8.5 inches [ - Epson WorkForce WF-2960 | Users Guide - Page 63
** Manual 2-sided printing only. You cannot print double-sided on the following paper types: • Epson Presentation Paper Matte • Epson Premium Presentation Paper Matte • Epson Ultra Premium - Epson WorkForce WF-2960 | Users Guide - Page 64
• Epson Brochure & Flyer Paper Matte Double-sided Borderless Paper Sizes • 3.5 × 5 inches (89 × 127 mm) • 4 × 6 inches (102 × 152 mm) • 5 × 7 inches (127 × 178 mm) • 8 × 10 inches (203 × 254 mm) • Letter (8.5 × 11 inches [216 × 279 mm]) • A4 (8.3 × 11.7 inches [210 × 297 mm]) Parent topic: Loading - Epson WorkForce WF-2960 | Users Guide - Page 65
Paper Type Size Epson Ultra Premium Presentation Letter (8.5 × 11 inches Paper Matte [216 × 279 mm]) Epson Photo Paper Glossy 4 × 6 inches (102 × 152 mm) Letter (8.5 × 11 inches [216 × 279 mm]) Epson Premium Photo Paper Glossy A4 (8.3 × 11.7 inches [210 × 297 mm]) 4 × 6 inches (102 × 152 mm - Epson WorkForce WF-2960 | Users Guide - Page 66
Paper Type Size Epson Photo Quality Self-adhesive Letter (8.5 × 11 inches Sheets [216 × 279 mm]) Epson Brochure & Flyer Paper Matte Double-sided Letter (8.5 × 11 inches [216 × 279 mm]) Part number S041106 S042384 Sheet count 10 150 Parent topic: Loading Paper Paper or Media Type Settings - - Epson WorkForce WF-2960 | Users Guide - Page 67
Parent topic: Loading Paper Selecting the Paper Settings - Control Panel You can change the default paper size and paper type using the control panel on the product. 1. Press the home button, if necessary. 2. Select Settings > General Settings > Printer Settings > Paper Source Settings. 3. Make - Epson WorkForce WF-2960 | Users Guide - Page 68
Paper type loaded Paper Type setting Epson Ultra Premium Photo Paper Glossy Ultra Glossy Epson Premium Photo Paper Glossy Prem. Glossy Epson Photo Paper Glossy Glossy Epson Premium Photo Paper Semi-gloss Prem. Semi-Gloss Epson Presentation Paper Matte Presentation Matte Epson Premium - Epson WorkForce WF-2960 | Users Guide - Page 69
Paper Source Settings option Paper Setting A4/Letter Auto Switching Error Notice Paper Setup Auto Display Available settings Various On Off Paper Size Notice Paper Type Notice On Off Description Select the paper size and type for each paper source Select On to switch the selected paper size to - Epson WorkForce WF-2960 | Users Guide - Page 70
3. Adjust the settings as necessary. 4. When you are finished, press the Universal Print Settings Options Parent topic: Loading Paper home button to exit. Universal Print Settings Options Select the universal print setting options you want to use for your print jobs. Universal Print Settings - Epson WorkForce WF-2960 | Users Guide - Page 71
to this size on the scanner glass: Letter (8.5 × 11 inches [216 × 279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). Note: To view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals > Scanner Glass. Note: When originals are - Epson WorkForce WF-2960 | Users Guide - Page 72
1. Open the document cover. Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. Note: If there is any dust or dirt on the scanner glass, the scanning range may expand to include it, so the image of the original may be displaced or reduced. Remove any dust - Epson WorkForce WF-2960 | Users Guide - Page 73
Note: If you are using Epson ScanSmart to scan multiple photos at once, just make sure they are at least 0.2 inch (4.5 mm) away from the edge of the scanner glass and at least 0.8 inch (20 mm) away from each other. Note: If you are placing an ID card on the scanner glass, position the card 0.19 inch - Epson WorkForce WF-2960 | Users Guide - Page 74
view animated instructions on how to place originals on the scanner glass, press the help button and select How To > Place Originals > ADF. Note: When originals are placed in the ADF and on the scanner glass, priority is given to the originals in the ADF. 1. Open the ADF document support and slide - Epson WorkForce WF-2960 | Users Guide - Page 75
3. Fan your stack of originals and tap them gently on a flat surface to even the edges. 4. Insert the originals into the ADF faceup and short edge first. Note: Do not load originals above the arrow mark on the ADF edge guide. 75 - Epson WorkForce WF-2960 | Users Guide - Page 76
The ADF icon on the Copy, Scan, and Fax screens lights up. 5. Slide the ADF edge guide against the originals, but not too tightly. Note: Do not add originals while scanning. ADF Original Document Specifications Parent topic: Placing Originals on the Product - Epson WorkForce WF-2960 | Users Guide - Page 77
• Originals that are bound • Originals with labels, stickers, or sticky notes • Ripped, curled, folded, deteriorated, or wrinkled originals • Originals with holes • Transparencies Parent topic: Placing Originals in the Automatic Document Feeder Related topics Copying Scanning Faxing 77 - Epson WorkForce WF-2960 | Users Guide - Page 78
Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or Photos Copying ID Cards or Borderless Photos Copying Options Copying Documents or Photos You can copy documents or photos onto - Epson WorkForce WF-2960 | Users Guide - Page 79
Related references Compatible Epson Papers Copying Options Paper Loading Capacity Related topics Loading Paper Placing Originals on the Product Copying ID Cards or Borderless Photos You can copy two pages of a book or both sides of an ID card onto a single sheet of paper. You can also copy a photo - Epson WorkForce WF-2960 | Users Guide - Page 80
Copy Copying option B&W Color (2-Sided) Available settings - - 1>1-Sided 1>2-Sided (Density selector) Varying levels Description Copies the document in black and white Copies the document in color Select to make 2-sided copies. When you select 1>2-Sided, select the orientation and binding edge - Epson WorkForce WF-2960 | Users Guide - Page 81
Copying option Available settings Original Orientation Portrait Landscape Remove Shadow Off On Remove Punch Off Holes On ID Card Copy Off On Borderless Copy Off On Standard Medium Minimum Clear All Yes Settings No Description Specifies the orientation of your originals Select On - Epson WorkForce WF-2960 | Users Guide - Page 82
is a good idea to check for updates to your product software on Epson's support website. If you see a Software Update screen, select Enable automatic checking and if you have the latest product software. Follow the on-screen instructions. You can also check for updates using Epson Software Updater in - Epson WorkForce WF-2960 | Users Guide - Page 83
Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, - Epson WorkForce WF-2960 | Users Guide - Page 84
4. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 5. If you are printing a borderless photo, select Borderless. You can click Settings to access additional options for borderless printing. Note: - Epson WorkForce WF-2960 | Users Guide - Page 85
Print Quality Options - Windows Multi-Page Printing Options - Windows Parent topic: Printing with Windows Related references Paper or Media Type Settings - Printing Software Borderless Paper Type Compatibility Related tasks Selecting Double-sided Printing Settings - Windows Printing Your Document or - Epson WorkForce WF-2960 | Users Guide - Page 86
and prompting you to flip the paper over on the long edge to print the other side (recommended for paper types that do not support automatic duplexing). • Manual (Short-edge binding) to print your double-sided print job by printing one side and prompting you to flip the paper over on the - Epson WorkForce WF-2960 | Users Guide - Page 87
to use. 7. Click OK to return to the Main tab. 8. Print a test copy of your double-sided document to test the selected settings. 9. Follow any instructions displayed on the screen during printing. 87 - Epson WorkForce WF-2960 | Users Guide - Page 88
Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with Windows Related references Double-sided Printing Capacity Related tasks Selecting Basic Print Settings - Windows Double-sided Printing Options - Windows You can select any of the available options - Epson WorkForce WF-2960 | Users Guide - Page 89
Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of these - Epson WorkForce WF-2960 | Users Guide - Page 90
• Select Custom and click the Advanced button to manually adjust the color correction settings or turn off color management in your printer software. • Select Image Options to access additional settings for improving printed images. 3. - Epson WorkForce WF-2960 | Users Guide - Page 91
Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors for your print job. Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and - Epson WorkForce WF-2960 | Users Guide - Page 92
ICM Lets you manage color using installed color printing profiles. No Color Adjustment Turns off color management in your printer software so you can manage color using only your application software. Parent topic: Selecting Additional Layout and Print Options - Windows Image Options and Additional - Epson WorkForce WF-2960 | Users Guide - Page 93
Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Parent topic: Selecting Additional Layout and Print Options - Windows Header/Footer Settings - Windows You can - Epson WorkForce WF-2960 | Users Guide - Page 94
You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the Windows Control - Epson WorkForce WF-2960 | Users Guide - Page 95
You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets. 4. To choose a preset - Epson WorkForce WF-2960 | Users Guide - Page 96
1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Printer Settings. 3. Click the Maintenance tab. You see the maintenance options: 4. Click the Extended Settings button. 96 - Epson WorkForce WF-2960 | Users Guide - Page 97
white borders Removes white margins that may appear when you print borderless photos. Always Spool RAW Datatype Increases print speed and may solve other printing problems. 97 - Epson WorkForce WF-2960 | Users Guide - Page 98
not print pages that contain no text or images. Change Standard Resolution Reduces the resolution of print data to correct printing problems. Refine screening pattern Prints graphics with a finer screening pattern. Allow Applications to Perform ICM Color Matching Allows applications to perform ICM - Epson WorkForce WF-2960 | Users Guide - Page 99
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Checking Print Status - Windows Parent topic: Printing with Windows Related tasks Selecting Basic Print Settings - Windows 99 - Epson WorkForce WF-2960 | Users Guide - Page 100
Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to control printing and check ink cartridge status. • To cancel printing, click Cancel. • To see print jobs waiting to print, click Print Queue. • To check ink status, click - Epson WorkForce WF-2960 | Users Guide - Page 101
• Windows Vista: Click and select Control Panel. Click Printer under Hardware and Sound, then right-click your product and select Properties. 2. Click the Optional Settings tab. Note: You can prevent access to the Optional Settings tab by changing the user or group permissions in the Security tab. - Epson WorkForce WF-2960 | Users Guide - Page 102
Locked Setting Options Select the options you want to use for any locked print settings. Setting Anti-Copy Pattern Options Various data items Add/Delete Settings Watermark Various text watermarks Add/Delete Settings Header/Footer Off On Settings Color 2-sided printing Multi-Page Color - Epson WorkForce WF-2960 | Users Guide - Page 103
Setting All Document Settings Options - Description Lets you lock all print settings Parent topic: Locking Printer Settings - Windows Selecting Default Print Settings - Windows When you change your print settings in a program, the changes apply only while you are printing in that program session. - Epson WorkForce WF-2960 | Users Guide - Page 104
3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: - Epson WorkForce WF-2960 | Users Guide - Page 105
You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language you selected the next time you access them. Parent topic: Selecting Default Print Settings - Windows - Epson WorkForce WF-2960 | Users Guide - Page 106
, select the Never option. 4. Click OK to exit. Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with Windows Related tasks Checking for Software Updates Printing with the Built-in Epson Driver - Windows 10 S You can print with - Epson WorkForce WF-2960 | Users Guide - Page 107
Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S application. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may - Epson WorkForce WF-2960 | Users Guide - Page 108
4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button. You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. - Epson WorkForce WF-2960 | Users Guide - Page 109
10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting. 109 - Epson WorkForce WF-2960 | Users Guide - Page 110
described in these sections. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website or using Epson Software Updater. Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac 110 - Epson WorkForce WF-2960 | Users Guide - Page 111
Selecting Print Layout Options - Mac Selecting Double-sided Printing Settings - Mac Managing Color - Mac Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Related tasks Checking for Software Updates Selecting Basic Print Settings - Mac - Epson WorkForce WF-2960 | Users Guide - Page 112
You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for - Epson WorkForce WF-2960 | Users Guide - Page 113
6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by selecting Page Setup from the File menu. Note: Paper sizes may include additional options such as - Epson WorkForce WF-2960 | Users Guide - Page 114
checkbox if you want to print a borderless photo. If the option is grayed out, change the Media Type setting to a paper type that supports borderless printing. 12. Select any of the available print options. Print Quality Options - Mac Print Options - Mac Parent topic: Printing on a Mac Related - Epson WorkForce WF-2960 | Users Guide - Page 115
Managing Color - Mac Printing Your Document or Photo - Mac Print Quality Options - Mac You can select any of the available Print Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type setting you have chosen. Draft For draft printing on - Epson WorkForce WF-2960 | Users Guide - Page 116
Selecting Page Setup Settings - Mac Depending on your application, you may be able to select the paper size and orientation settings from the print window. Note: If you do not see these settings in the print window, check for them in your application before printing. They may be accessible by - Epson WorkForce WF-2960 | Users Guide - Page 117
Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the popup menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per Sheet pop-up menu. To arrange the print - Epson WorkForce WF-2960 | Users Guide - Page 118
are printing as the Document Type setting. The software automatically sets the Adjustments options for that document type. 3. If necessary, customize the Adjustments settings as instructed on the screen. 4. Print a test copy of your double-sided document to test the selected settings. 5. Follow any - Epson WorkForce WF-2960 | Users Guide - Page 119
Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job. Long-Edge binding Orients double-sided printed pages to be bound on the long edge of the paper. Short-Edge binding - Epson WorkForce WF-2960 | Users Guide - Page 120
the conversion method and filter settings on the ColorSync pop-up menu in the print window. Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color - Epson WorkForce WF-2960 | Users Guide - Page 121
Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove redeye in photos. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos. Click the - Epson WorkForce WF-2960 | Users Guide - Page 122
You see a screen like this: Note: The available settings and appearance of the options window may be different than those covered here, depending on the Mac OS version and the application you are using. 4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac - Epson WorkForce WF-2960 | Users Guide - Page 123
Bidirectional printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easier filing. Remove white borders Removes - Epson WorkForce WF-2960 | Users Guide - Page 124
Parent topic: Printing on a Mac Related tasks Selecting Basic Print Settings - Mac Selecting Page Setup Settings - Mac Selecting Print Layout Options - Mac Selecting Printing Preferences - Mac Checking Print Status - Mac During printing, you can view the progress of your print job, control printing, - Epson WorkForce WF-2960 | Users Guide - Page 125
's website. See the link below. 2. Open the Epson Smart Panel app and select a print menu on the home screen. 3. Follow the on-screen instructions to begin printing. Parent topic: Printing from a Computer Related tasks Using the Epson Smart Panel Mobile App Related topics Wi-Fi or Wired Networking - Epson WorkForce WF-2960 | Users Guide - Page 126
Scanning You can scan your originals and save them as digital files. Starting a Scan Scanning a Document in Epson ScanSmart Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these methods - Epson WorkForce WF-2960 | Users Guide - Page 127
). To use this feature, you must first set up a WSD (Web Services for Devices) port on your Windows 7 or Windows Vista computer (the port is set up automatically on Windows 11, Windows 10, and Windows 8.x). 6. Follow the instructions in the links below to complete your scan. Note: The color, size - Epson WorkForce WF-2960 | Users Guide - Page 128
4. Select Computer. Note: Select Dismiss on the information screen, if necessary. 5. Do one of the following: • If a list of available computers is displayed, select the computer you want to scan to. • If the Scan to Computer screen is displayed and the computer is already selected, confirm the - Epson WorkForce WF-2960 | Users Guide - Page 129
Related topics Placing Originals on the Product Setting Up a WSD Port (Windows 7/Windows Vista) You can scan to a networked Windows computer using WSD (Web Services for Devices). You must first set up a WSD port on your Windows 7 or Windows Vista system (the port is set up automatically on Windows - Epson WorkForce WF-2960 | Users Guide - Page 130
3. Click or Start and select Computer. 4. On the left side of the window, select Network. 5. Locate your product on the Network screen, right-click it, and select Install. 6. When you see the User Account Control screen, click Continue. Note: If you see an Uninstall screen, click Uninstall and - Epson WorkForce WF-2960 | Users Guide - Page 131
Scan to setting File format Scan Area Original Type Density Remove Shadow Remove Punch Holes Clear All Settings Available options JPEG PDF Various sizes Auto Cropping Max Area Portrait Landscape Text Text & Image Photo Varying levels Surround Center Erasing Position Original Orientation Yes No - Epson WorkForce WF-2960 | Users Guide - Page 132
• Windows 8.x: Navigate to the Apps screen and select Epson ScanSmart. • Windows (other versions): Click or Start, and select All Programs or Programs. Select Epson Software > Epson ScanSmart. • Mac: Open the Applications folder, open the Epson Software folder, and select Epson ScanSmart. You see a - Epson WorkForce WF-2960 | Users Guide - Page 133
• Windows 11: Click , then search for Epson Scan 2 and select it. • Windows 10: Click and select EPSON > Epson Scan 2. • Windows 8.x: Navigate to the Apps screen and select Epson Scan 2. • Windows (other versions): Click or Start, and select All Programs or Programs. Select EPSON > Epson Scan 2 > - Epson WorkForce WF-2960 | Users Guide - Page 134
You see an Epson Scan 2 window like this: 134 - Epson WorkForce WF-2960 | Users Guide - Page 135
must obtain software only from the Windows Store. 1. Open your scanning program and select its scanning option. (See your scanning program help for instructions.) 2. Select your product. Note: In certain programs, you may need to select your product as the "source" first. If you see a Select Source - Epson WorkForce WF-2960 | Users Guide - Page 136
You see an Epson Scan 2 window like this: 136 - Epson WorkForce WF-2960 | Users Guide - Page 137
select a scan menu on the home screen. 4. Follow the on-screen instructions to scan and save your original. Parent topic: Starting a Scan Related tasks documents and photos in Epson ScanSmart. Note: The images in this guide show Windows screens. Mac screens may be slightly different. Depending on - Epson WorkForce WF-2960 | Users Guide - Page 138
You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN. 138 - Epson WorkForce WF-2960 | Users Guide - Page 139
scanned image. • Select Crop to crop the selected image. • Control-click two images, select Stitch Images, and follow the on-screen instructions to combine them into a single image. 6. If Photo Mode is automatically detected, the following enhancement options are available: • Auto Color Enhancement - Epson WorkForce WF-2960 | Users Guide - Page 140
an option to save, send, or print the scanned images. See the links below. Saving a Scan Attaching a Scan to Email Sending a Scan to a Cloud Service Printing a Scan Parent topic: Scanning Related topics Placing Originals on the Product Saving a Scan You can save a scanned image to your computer in - Epson WorkForce WF-2960 | Users Guide - Page 141
-bit MAPI-compatible mail apps. Web-based email services such as Gmail are not supported. If you see an error message, your email app may not be compatible and you will need to save the scans and manually attach the file to an email. 1. Make sure your originals are scanned and reviewed. See - Epson WorkForce WF-2960 | Users Guide - Page 142
opens with the file attached to a new email. Parent topic: Scanning a Document in Epson ScanSmart Sending a Scan to a Cloud Service You can upload scanned images to a cloud service. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click one of - Epson WorkForce WF-2960 | Users Guide - Page 143
You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send the - Epson WorkForce WF-2960 | Users Guide - Page 144
Note: Printing scanned images is available only with Epson printers. If you do not have an Epson printer, save the file and print it from an application that can open the file. 1. Make sure your originals are scanned and reviewed. See the link below. 2. In the Select Action window, click Print. You - Epson WorkForce WF-2960 | Users Guide - Page 145
Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson Product Changing the Scan Settings Changing the File Name Settings Changing the Save Settings Customizing Action Icons Parent topic: Scanning Changing the Epson Product If - Epson WorkForce WF-2960 | Users Guide - Page 146
2. Select the Epson product you want to use with your computer and click OK. Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode, you cannot change the scan - Epson WorkForce WF-2960 | Users Guide - Page 147
You see a screen like this: 3. Change the settings as necessary and click Save. Parent topic: Selecting Epson ScanSmart Settings 147 - Epson WorkForce WF-2960 | Users Guide - Page 148
Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab. 148 - Epson WorkForce WF-2960 | Users Guide - Page 149
You see a screen like this: 3. Change the settings as necessary: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file type - Epson WorkForce WF-2960 | Users Guide - Page 150
You see a screen like this: 2. Click the Save Settings tab. 150 - Epson WorkForce WF-2960 | Users Guide - Page 151
You see a screen like this: 3. Click Options for a file format and change the settings as necessary. 4. Click Open folder after saving to open the file folder after a file is saved. 5. Click Close. Save Settings Parent topic: Selecting Epson ScanSmart Settings Save Settings You can change the - Epson WorkForce WF-2960 | Users Guide - Page 152
Setting General Options Generate PDF/A File Create file with all pages Compression Level Description Creates a PDF that conforms to PDF/A-1 standards Saves all pages as one file Selects the compression level for color or grayscale images JPEG Options Setting Image Quality Options Options - - Epson WorkForce WF-2960 | Users Guide - Page 153
Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: 2. - Epson WorkForce WF-2960 | Users Guide - Page 154
You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrow icons to move the icons up or down in the display order you want. 4. Click Close. Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 - Epson WorkForce WF-2960 | Users Guide - Page 155
You see this window: 155 - Epson WorkForce WF-2960 | Users Guide - Page 156
2. Select the Mode setting that matches the type of original you are scanning. 3. Select the Document Source setting that matches where you placed your original. 4. Select the Document Size setting that matches the size of your original. You can select Customize to enter a custom size, if necessary. - Epson WorkForce WF-2960 | Users Guide - Page 157
in a scan, including rotating pages and changing the page order. Note: To save multiple pages in a single file, you must select a file format that supports multiple pages such as PDF or Multi-TIFF. If you select another file format, each scanned image or page is saved as a separate file. Parent - Epson WorkForce WF-2960 | Users Guide - Page 158
Additional Scanning Settings - Advanced Settings Tab You can select these additional scanning settings on the Epson Scan 2 Advanced Settings tab. Not all adjustment settings may be available, depending on other settings you have chosen. Remove Background Removes the background of the originals. Text - Epson WorkForce WF-2960 | Users Guide - Page 159
then embedded in the scanned original. Note: The required Epson Scan 2 OCR Component is installed automatically when you install your product software as instructed on the Start Here sheet. If you install your scanner software programs individually, be sure to also install this component if you want - Epson WorkForce WF-2960 | Users Guide - Page 160
You see this window: 8. Select any of the options on the General tab. 9. Select the Text tab. 10. Make sure the language used in the document text is selected as the Text Language setting. 11. Click OK. 12. Confirm the File Name setting and select a Folder setting for your document. 13. Click Scan. - Epson WorkForce WF-2960 | Users Guide - Page 161
JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, the lower the image quality. (The TIFF format is recommended when you need to modify or retouch your scanned image.) PNG (*.png) An image format that does not lose quality during editing. TIFF - Epson WorkForce WF-2960 | Users Guide - Page 162
300 dpi (dots per inch) and you will double the image size later, change the Resolution setting to 600 dpi. • You will scan the image at 100% or a smaller size. Select the Epson Scan 2 Resolution setting based on how you will use the scanned image: • Email/view on a computer screen/post on the web: - Epson WorkForce WF-2960 | Users Guide - Page 163
not be able to use the printer with the following phone lines or systems: • VoIP phone line such as DSL or fiber-optic digital service • Digital phone line (ISDN) • Some PBX telephone systems • When adapters such as terminal adapters, VoIP adapters, splitters, or DSL router are connected between the - Epson WorkForce WF-2960 | Users Guide - Page 164
1. Connect a phone cable to your telephone wall jack and to the LINE port on your product. Note: If you have a DSL or ISDN connection, you must connect the appropriate DSL filter, or ISDN terminal adapter or router to the wall jack to be able to use the line for faxing or voice calls using your - Epson WorkForce WF-2960 | Users Guide - Page 165
2. If you are connecting a telephone or answering machine to your product using a second phone cable, remove the cap from the EXT port on your product. Note: If your telephone has a fax function, disable the fax function before connecting it. If you are not able to completely disable the fax - Epson WorkForce WF-2960 | Users Guide - Page 166
3. Connect a second phone cable to your telephone or answering machine and to the EXT port on your product. Note: If you connect an answering machine and Receive Mode is set to Auto, set the number of rings before your product answers a call to a number that is higher than your answering machine's - Epson WorkForce WF-2960 | Users Guide - Page 167
Note: If you leave your product unplugged for a long period of time, you may need to reset the date and time settings for faxes. Setting Up Basic Fax Features Selecting Advanced Fax Settings Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac Parent topic: Faxing - Epson WorkForce WF-2960 | Users Guide - Page 168
: • If you have subscribed to a distinctive ring service from your telephone company, select Settings. Select the ring correct. If you select to receive faxes manually, you need to answer every call select Start Checking and follow the on-screen instructions to check the fax connection and print a - Epson WorkForce WF-2960 | Users Guide - Page 169
Related tasks Entering Characters on the LCD Screen Selecting the Line Type If you connect the product to a PBX phone system or terminal adapter, you must change the product's line type. PBX (Private Branch Exchange) is used in office environments where an external access code such as "9" must be - Epson WorkForce WF-2960 | Users Guide - Page 170
1. Press the home button, if necessary. 2. Select Settings > General Settings > Fax Settings > Basic Settings. 3. Set Receive Mode to Auto. 4. Select Rings to Answer. You see a screen like this: 5. Press the + or - buttons to select the number of rings, then select Done. Make sure to select a number - Epson WorkForce WF-2960 | Users Guide - Page 171
You see a screen like this: 3. Select the group of settings you want to change. Basic Settings - Fax Receive Settings - Fax Report Settings - Fax Security Settings - Fax Parent topic: Setting Up Fax Features Basic Settings - Fax Set the basic options you want to use for incoming and outgoing faxes. - Epson WorkForce WF-2960 | Users Guide - Page 172
Line Type PSTN PBX Header Receive Mode Your Phone Number Fax Header Manual Distinctive Ring (DRD) Auto All Single Double Triple Double&Triple the same line and assign different ring patterns to each. If you use this service, select the number of rings for your fax number so your product can - Epson WorkForce WF-2960 | Users Guide - Page 173
Setting Remote Receive Options Off On Start Code Rejection Fax Various Description Lets you start receiving faxes using your phone instead of operating the product (if the Receive Mode is set to Auto). When you select On, you must also set a Start Code. If you are using a cordless handset with - Epson WorkForce WF-2960 | Users Guide - Page 174
Setting 2-Sided Print Start Timing Collation Stack Print Suspend Time Quiet Mode Options Off On All Pages Received First Page Received On Off Off On Time to Stop Time to Restart On Off Description Select On to print incoming faxes double sided. You can also select the Binding Margin. Select to - Epson WorkForce WF-2960 | Users Guide - Page 175
Setting Report Format Options Simple Detail Description Selects a format for the printed fax report. Select Detail to include error codes. Parent topic: Selecting Advanced Fax Settings Security Settings - Fax Set the security options you want to use for fax data. Setting Direct Dialing - Epson WorkForce WF-2960 | Users Guide - Page 176
1. Do one of the following: • Windows 11: Click , then search for EPSON Software and select it. • Windows 10: Click and select EPSON Software. • Windows 8.x: Navigate to the Apps screen. • Windows (other versions): Click or Start > Programs or All Programs > EPSON Software. 2. Select FAX Utility. - Epson WorkForce WF-2960 | Users Guide - Page 177
You see this window: 4. Click Select Printer and follow the on-screen instructions to transfer your product's fax settings to the FAX Utility. Note: For detailed information, click Help or Open Online Help. Parent topic: Setting Up Fax - Epson WorkForce WF-2960 | Users Guide - Page 178
1. In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select the FAX option for your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Double-click FAX Utility, if necessary. You see a window - Epson WorkForce WF-2960 | Users Guide - Page 179
Setting Up Contacts Using the Product Control Panel You can set up your contacts and contact groups using the control panel on your product. Creating a Contact or Group Editing or Deleting a Contact or Group Parent topic: Setting Up Contacts and Contact Groups Creating a Contact or Group You can - Epson WorkForce WF-2960 | Users Guide - Page 180
You see a screen like this: 4. Do one of the following: • To delete the contact or group, select Delete and select Yes on the confirmation screen. • To edit the contact or group, select Edit, select the item you want to change and make any changes as necessary. When you are finished editing, select - Epson WorkForce WF-2960 | Users Guide - Page 181
Parent topic: Sending Faxes Related tasks Selecting the Line Type Related topics Setting Up Contacts Using the Product Control Panel Placing Originals on the Product Sending a Fax Using the Keypad, Contact List, or History You can send a fax from your product control panel by entering the fax number - Epson WorkForce WF-2960 | Users Guide - Page 182
4. Do one of the following to select fax recipients: • Manually enter a fax number: Select Keypad and enter a fax number. Select OK when done. To add another fax number, repeat the same steps. Note: If direct - Epson WorkForce WF-2960 | Users Guide - Page 183
Fax Sending Options While sending a fax, you can select Fax Settings and select these options. Setting Resolution Density Remove Background Options Standard Fine Photo Varying levels available Auto Sharpness ADF Continuous Scan Varying levels available Varying levels available Off On Original - Epson WorkForce WF-2960 | Users Guide - Page 184
Setting Options Add Sender Information Off Outside of Image Inside of Image Fax Header Transmission Report Clear All Settings Print on Error Print Do Not Print Yes No Description Lets you include a header, your phone number, or a destination list in the selected location on your outgoing - Epson WorkForce WF-2960 | Users Guide - Page 185
10. Select the icon on the Recipient tab to send the fax. Note: To cancel faxing, select . After scanning your originals, your product dials the number and sends the fax at the specified time. Note: If the product is turned off at the specified time, the fax is sent when it is powered on. Parent - Epson WorkForce WF-2960 | Users Guide - Page 186
6. When you hear a fax tone, select . Note: If your recipient's fax machine does not print in color, your fax is automatically sent in blackand-white. 7. Hang up the telephone. Parent topic: Sending Faxes from the Product Control Panel Related topics Placing Originals on the Product Sending Faxes - Epson WorkForce WF-2960 | Users Guide - Page 187
2. Select your product with the FAX option as the printer. 3. To change the Paper Size, Orientation, Color, Image Quality, or Character Density settings, click the Preferences or Properties button. Note: If you see a Setup, Printer, or Options button, click it. Then click Preferences or Properties - Epson WorkForce WF-2960 | Users Guide - Page 188
You see a window like this: 7. Enter the recipient's name and fax number or select a recipient from the phonebook, then click Next. Note: For detailed instructions on using the Epson FAX Utility, click Help. 8. Select a cover sheet and enter a subject and message, then click Next. 9. Click Send to - Epson WorkForce WF-2960 | Users Guide - Page 189
2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command. See your application's help utility for details. Note: The print window may look different, depending on the Mac OS version and the - Epson WorkForce WF-2960 | Users Guide - Page 190
You see this window: 7. Do one of the following to choose your recipient: • Select a name or group from the Recipient List. • Enter a name, company, and fax number and click the + button. • Click the icon and select a recipient from your address book. 8. Select Fax Settings from the pop-up menu. 190 - Epson WorkForce WF-2960 | Users Guide - Page 191
with your product. Fax Reception Receiving Faxes Automatically Receiving Faxes Manually Receiving a Fax by Polling Saving and Viewing Received Faxes voice calls, you can also set your product to receive faxes manually. This allows you to check for a fax tone using the telephone and press a button - Epson WorkForce WF-2960 | Users Guide - Page 192
telephone before receiving a fax. 1. To change the Receive Mode, select Settings > General Settings > Fax Settings > Basic Settings > Receive Mode and select Manual. 2. When the connected telephone rings, answer the call. 3. If you hear a fax tone, select Fax on the LCD display. Note: To receive - Epson WorkForce WF-2960 | Users Guide - Page 193
a Fax by Polling You can use polling to receive a fax from another fax machine (such as a fax information service). Note: You cannot use polling to receive a fax from a fax information service that uses audio guidance. 1. Press the home button, if necessary. 2. Select Fax. 3. Select the icon. 4. Set - Epson WorkForce WF-2960 | Users Guide - Page 194
see the fax displayed on the screen. 11. Select the icon. 12. Select one of the printing or deleting options, and follow the on-screen instructions. Note: Delete faxes after you print or view them to prevent the product's memory from filling up. When the memory is full, you can only - Epson WorkForce WF-2960 | Users Guide - Page 195
Parent topic: Faxing Printing Fax Reports You can print several types of fax reports whenever necessary. You can also print the fax log printed automatically by turning on Fax Log Auto Print. 1. Press the home button, if necessary. 2. Select Fax. 3. Select the icon. 4. Select Fax Report. 5. Select - Epson WorkForce WF-2960 | Users Guide - Page 196
is expended or the maintenance box is at the end of its service life, you need to replace it. You may also need to replace your eyes, flush them immediately with water. If you experience discomfort or vision problems after flushing your eyes, see a doctor immediately. If ink gets in your mouth - Epson WorkForce WF-2960 | Users Guide - Page 197
• Do not shake cartridges too vigorously; this can cause them to leak. • Do not squeeze the ink cartridges; this can cause leakage. • Do not drop or knock ink cartridges against hard objects; this can cause leakage. • Do not remove or tear the label on the cartridge; this can cause leakage. • Use an - Epson WorkForce WF-2960 | Users Guide - Page 198
• Do not turn off the printer during cartridge replacement. Otherwise, ink remaining in the print head nozzles will dry out and you may not be able to print. • Only remove an ink cartridge when you are ready to replace it. Ink cartridges with low ink status may not be used when reinserted. • Do not - Epson WorkForce WF-2960 | Users Guide - Page 199
Parent topic: Replacing Ink Cartridges and Maintenance Boxes Checking Cartridge and Maintenance Box Status on the LCD Screen You can check the status of the cartridges and maintenance box using the product's LCD screen. 1. Press the home button, if necessary. 2. Select the icon. Note: The displayed - Epson WorkForce WF-2960 | Users Guide - Page 200
You see this window: 2. Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate - Epson WorkForce WF-2960 | Users Guide - Page 201
You see this window: 4. Deselect the See Low Ink Reminder alerts checkbox at the bottom of the screen. 5. To disable promotional offers, deselect the Display Epson Offers checkbox. 6. Click OK. Parent topic: Check Cartridge and Maintenance Box Status 201 - Epson WorkForce WF-2960 | Users Guide - Page 202
Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Cartridges Checking Cartridge and Maintenance Box Status - Mac You can check the status of your ink cartridges and maintenance box using a utility on your Mac. Note: You can continue printing while the low ink - Epson WorkForce WF-2960 | Users Guide - Page 203
You see this window: 3. Do the following as necessary: • You can update the ink cartridge and maintenance box status by clicking Update. • Replace or reinstall the maintenance box or any ink cartridge as indicated on the screen. Note: If any of the cartridges installed in the product is broken, - Epson WorkForce WF-2960 | Users Guide - Page 204
Related concepts Maintenance Box Replacement Related tasks Removing and Installing Ink Cartridges Purchase Epson Ink Cartridges and Maintenance Box You can purchase genuine Epson ink, maintenance boxes, and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies - Epson WorkForce WF-2960 | Users Guide - Page 205
ink cartridge is expended, you see a message on the LCD screen. Note which cartridges need to be replaced and follow the on-screen instructions or the instructions below to replace the cartridge. • If you are replacing a cartridge before you see a message on the LCD screen, press the home button if - Epson WorkForce WF-2960 | Users Guide - Page 206
2. Lift up the scanner unit until it locks into place. Caution: Do not move the print head by hand; otherwise, you may damage your product. Do not touch the flat white cable or translucent film inside the product. 206 - Epson WorkForce WF-2960 | Users Guide - Page 207
3. Squeeze the tab on the cartridge and lift the cartridge straight up to remove it. Note: Dispose of used cartridges carefully. Do not take the used cartridge apart or try to refill it. Warning: If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them - Epson WorkForce WF-2960 | Users Guide - Page 208
Caution: Do not shake the cartridges after opening the packages, or ink may leak. 5. Remove the cartridge from the package. Caution: Do not touch the areas shown here. Doing so may prevent normal operation and printing. 208 - Epson WorkForce WF-2960 | Users Guide - Page 209
6. Remove the yellow tape from the cartridge. Caution: Do not remove any other labels or seals, or the ink cartridge may leak or become unusable. 7. Insert the new cartridge into the holder and push it down until it clicks into place and is level with the other cartridges. 209 - Epson WorkForce WF-2960 | Users Guide - Page 210
8. Lower the scanner unit. Continue to lower the scanner unit even if you feel some resistance. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit or you may be injured. 9. Select Completed on the LCD screen. The print head moves to its home position and - Epson WorkForce WF-2960 | Users Guide - Page 211
Printing with Black Ink and Expended Color Cartridges When a color ink cartridge is expended, you can temporarily continue printing using black ink. Replace the expended color cartridge as soon as possible for future printing. Printing with Expended Color Cartridges - Control Panel Printing with - Epson WorkForce WF-2960 | Users Guide - Page 212
from the Epson website for use with Windows 10 S; you must obtain software only from the Windows Store. Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print to cancel your print job. Note: If the message screen appears on another computer on a network, you - Epson WorkForce WF-2960 | Users Guide - Page 213
4. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. 5. Select Driver or Options. You see a screen like this: 6. Select On as the Permit temporary black printing setting. 7. Click OK. 8. Close the utility window. 9. Load plain paper or an - Epson WorkForce WF-2960 | Users Guide - Page 214
box stores surplus ink that gets collected during printing or print head cleaning. When you see a message on the LCD screen, follow the on-screen instructions to replace the maintenance box. 214 - Epson WorkForce WF-2960 | Users Guide - Page 215
Note: When the maintenance box is full, you cannot print or clean the print head until it is replaced. However, you can perform operations that do not require ink, such as scanning. Note the following precautions when replacing the maintenance box: • Do not touch the green chip on the side of the - Epson WorkForce WF-2960 | Users Guide - Page 216
software only from the Windows Store. If running these utilities does not solve the problem, you may need to replace the ink cartridges. Print Head Maintenance Power Cleaning Print Head Alignment Cleaning the Paper Guide Print Head Maintenance If your printouts become too light, or you see dark or - Epson WorkForce WF-2960 | Users Guide - Page 217
Print Head Nozzle Check You can print a nozzle check pattern to check for clogged nozzles. Checking the Nozzles Using the Product Control Panel Checking the Nozzles Using a Computer Utility Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the - Epson WorkForce WF-2960 | Users Guide - Page 218
most lines are missing or not printed, most of the nozzles are clogged. Select O and then run a Power Cleaning. See the link below. 7. Follow the instructions on the screen to clean the print head, check the nozzles, and repeat the process as necessary. Caution: Never turn off the product or open - Epson WorkForce WF-2960 | Users Guide - Page 219
1. Load a few sheets of plain paper in the product. 2. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System - Epson WorkForce WF-2960 | Users Guide - Page 220
5. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 6. Do one of the following: • If there are no gaps, click Finish. 220 - Epson WorkForce WF-2960 | Users Guide - Page 221
• If there are gaps or the pattern is faint, clean the print head. • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don't see any improvement after cleaning the print head up to 3 times, turn the product off using the power button and wait at least 12 - Epson WorkForce WF-2960 | Users Guide - Page 222
2. Press the home button, if necessary. 3. Select Maintenance > Print Head Cleaning. 4. Select Start to clean the print head. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. When the cleaning cycle is finished, a nozzle pattern prints. Caution: - Epson WorkForce WF-2960 | Users Guide - Page 223
6. Do one of the following: • If there are no gaps, select O. • If there are gaps or the pattern is faint, select X and continue. Follow the instructions on the screen to clean the print head. • If most lines are missing or not printed, most of the nozzles are clogged. Select O and then - Epson WorkForce WF-2960 | Users Guide - Page 224
2. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers - Epson WorkForce WF-2960 | Users Guide - Page 225
5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print. 6. When the cleaning cycle is - Epson WorkForce WF-2960 | Users Guide - Page 226
7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish. • If there are gaps or the pattern is faint, click Clean to clean the print head again. 226 - Epson WorkForce WF-2960 | Users Guide - Page 227
printing a nozzle check pattern and running another Power Cleaning or Print Head Cleaning. If quality still does not improve, contact Epson for support. Note: Power Cleaning consumes more ink than Print Head Cleaning. Power Cleaning Using the Product Control Panel Power Cleaning Using a Computer - Epson WorkForce WF-2960 | Users Guide - Page 228
> Power Cleaning. 3. Follow the on-screen instructions to run the Power Cleaning. The power light flashes not improve after running the Power Cleaning utility multiple times, contact Epson for support. Parent topic: Power Cleaning Related references Where to Get Help Related tasks Checking - Epson WorkForce WF-2960 | Users Guide - Page 229
. 6. When the Power Cleaning is finished, click Print Nozzle Check Pattern and follow the on-screen instructions to print a nozzle check pattern. If the print quality did not improve, you must turn off the improve after running the Power Cleaning utility multiple times, contact Epson for support. 229 - Epson WorkForce WF-2960 | Users Guide - Page 230
, continue with the next step. If your printout contains horizontal banding, go to step 6. 5. Select Vertical Alignment and follow the on-screen instructions to print an alignment sheet. 6. Check the printed pattern on the alignment sheet and for each set of patterns, select the number representing - Epson WorkForce WF-2960 | Users Guide - Page 231
279 mm]) or A4 (8.3 × 11.7 inches [210 × 297 mm]). 2. Press the home button, if necessary. 3. Select Maintenance > Paper Guide Cleaning. 4. Follow the on-screen instructions to clean the paper guide. 5. Repeat these steps as necessary until the paper comes out clean. 6. If the paper is still smeared - Epson WorkForce WF-2960 | Users Guide - Page 232
Caution: Do not touch the flat white cable or translucent film inside the product. Be careful not to trap your hand or fingers when opening or closing the scanner unit. 7. Using a cotton swab, wipe off any ink smears on the part shown in the illustration below. Caution: Do not use tissue paper to - Epson WorkForce WF-2960 | Users Guide - Page 233
8. Close the scanner unit. Parent topic: Adjusting Print Quality Related concepts Print Head Alignment Print Head Cleaning Related tasks Cleaning the Print Head Using a Computer Utility Cleaning the Print Head Path Related topics Loading Paper 233 - Epson WorkForce WF-2960 | Users Guide - Page 234
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Cleaning the Paper Rollers Cleaning the Print Head Path Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it - Epson WorkForce WF-2960 | Users Guide - Page 235
5. Open the document cover. Caution: Be careful not to trap your hand or fingers when opening or closing the document cover. 235 - Epson WorkForce WF-2960 | Users Guide - Page 236
6. Clean the scanner glass and the glass area on the left with a soft, dry, lint-free cloth (microfiber is recommended). If the glass surface is stained with grease or some other hard-to-remove material, try cleaning with a soft cloth moistened with a mild detergent. Wipe off any remaining liquid. - Epson WorkForce WF-2960 | Users Guide - Page 237
9. Use a soft, lint-free cloth (microfiber is recommended) moistened with a little water to clean the rollers and the interior of the ADF. Caution: Do not use a dry cloth to clean the rollers; you may damage them. Use the ADF after the rollers have dried. 10. Open the ADF input tray. 237 - Epson WorkForce WF-2960 | Users Guide - Page 238
Caution: Make sure the ADF cover is opened before raising the ADF input tray or the ADF may be damaged. 11. Clean the area shown here. 12. Clean the outer case and control panel with a soft, clean cloth moistened with a little water. If you cannot remove the dirt, try cleaning with a soft cloth - Epson WorkForce WF-2960 | Users Guide - Page 239
4. Slide out the paper cassette and remove any loaded paper. 5. Place the product on its side as shown. Warning: Be careful not to trap your fingers under the product. 239 - Epson WorkForce WF-2960 | Users Guide - Page 240
and Transporting Your Product Cleaning the Print Head Path If the print quality has not improved after aligning the print head and cleaning the paper guide, the print head path inside the product may be smeared with ink. To clean the print head path, use the following: • Several cotton swabs • ¼ cup - Epson WorkForce WF-2960 | Users Guide - Page 241
3. Disconnect any connected cables. 4. Lift up the scanner unit until it locks into place. Caution: Be careful not to trap your hand or fingers when opening or closing the scanner unit. 5. Using the flashlight, check the translucent film shown here for ink smears. 241 - Epson WorkForce WF-2960 | Users Guide - Page 242
1 Translucent film 2 Print head rail (do not touch) Caution: Do not touch the flat white cable or the print head rail; otherwise, you may not be able to print. Do not wipe off the grease on the rail. 6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture. - Epson WorkForce WF-2960 | Users Guide - Page 243
. 10. Plug in the power cable and reconnect any interface cables. Parent topic: Cleaning and Transporting Your Product Related tasks Cleaning the Paper Guide Aligning the Print Head Using the Product Control Panel Transporting Your Product If you need to store your product or transport it a long - Epson WorkForce WF-2960 | Users Guide - Page 244
1. Turn off the product using the power button. 2. Wait for the power light to go out, then unplug the power cable. Caution: Wait until the power light turns off before you unplug the power cable to allow the print head to return to the home (far right) position. If the print head does not return to - Epson WorkForce WF-2960 | Users Guide - Page 245
6. Secure the ink cartridge holder to the case with tape. Caution: Do not touch the flat white cable inside the product and do not put tape on the flat white cable; otherwise, you may damage your product. 7. Close the scanner unit. Continue to lower the scanner unit even if you feel some resistance. - Epson WorkForce WF-2960 | Users Guide - Page 246
8. Close all parts on the product as shown. 9. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. Be sure to remove the tape from the ink cartridge holder before turning on - Epson WorkForce WF-2960 | Users Guide - Page 247
Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Uninstall Your Product Software Where to Get Help Checking for Software Updates It's a good idea to check Epson's support website occasionally for - Epson WorkForce WF-2960 | Users Guide - Page 248
cartridge. Cartridge. The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The ink pad is near the end of its service life and the message will be displayed until the ink pad is replaced. Contact Epson - Epson WorkForce WF-2960 | Users Guide - Page 249
see the error message, make a note of the error code and contact Epson support. No dial tone is detected. Make sure the phone cable is connected correctly . There is a problem with the network connection to your product. Check the solutions in this guide. To use cloud services, update the root - Epson WorkForce WF-2960 | Users Guide - Page 250
firmware again. If you still receive this error message, contact Epson for support. Note: The ink pads in the printer collect, distribute, and contain any Epson authorized service provider. The waste ink pads are not a user-replaceable part. Parent topic: Solving Problems Related references Paper - Epson WorkForce WF-2960 | Users Guide - Page 251
the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic: Solving Problems Related concepts Print Head Cleaning Print Head Alignment Uninstall Your Product Software Related references - Epson WorkForce WF-2960 | Users Guide - Page 252
Yes to reset the selected settings. (Select No if you want to cancel the operation.) Parent topic: Solving Problems Solving Setup Problems Check these sections if you have problems while setting up your product. Product Does Not Turn On or Off Noise After Ink Installation Software Installation - Epson WorkForce WF-2960 | Users Guide - Page 253
product is turned on and any necessary cables are securely connected at both ends. If you still have problems installing software, disconnect the cable and carefully follow the instructions on the Start Here sheet. Also make sure your system meets the requirements for your operating system. • Close - Epson WorkForce WF-2960 | Users Guide - Page 254
Problems Related tasks Printing a Network Status Sheet Product Cannot Connect to a Wireless Router or Access Point If your product has trouble 5 GHz. See your router documentation or contact your internet service provider for instructions. • Verify that your router or access point is operating - Epson WorkForce WF-2960 | Users Guide - Page 255
its network name (SSID), follow the instructions that came with your product to enter your wireless network name manually. • If your router or access point product, and try connecting again. Parent topic: Solving Network Problems Related references Status Icon Information Related tasks Enabling Wi-Fi - Epson WorkForce WF-2960 | Users Guide - Page 256
report and check the codes and messages on the report to help determine the cause of the problem. • Make sure your product is not connected to a guest network. • If necessary, reinstall Network 5 GHz. See your router documentation or contact your internet service provider for instructions. 256 - Epson WorkForce WF-2960 | Users Guide - Page 257
name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related references Status Icon Information 257 - Epson WorkForce WF-2960 | Users Guide - Page 258
Parent topic: Solving Network Problems Related tasks Printing a using DHCP, set the IP address manually. • Make sure your computer and service provider for instructions. • Try restarting your router following the instructions in your router documentation. Note: If you are reading these instructions - Epson WorkForce WF-2960 | Users Guide - Page 259
over the network. See your router or access point documentation for instructions on disabling the Privacy Separator function. • If you are connecting resolution or a smaller size. Parent topic: Solving Network Problems Related concepts Uninstall Your Product Software Related references Cannot Scan - Epson WorkForce WF-2960 | Users Guide - Page 260
Feed From the Automatic Document Feeder Copies Have Incorrect or Faint Colors Position, Size, or Margins of Copies are Incorrect Parent topic: Solving Problems Product Makes Noise, But Nothing Copies If your product makes a noise, but nothing copies, try these solutions: • Run a nozzle check to see - Epson WorkForce WF-2960 | Users Guide - Page 261
, and number of your originals are supported by the ADF. • Make sure the originals are loaded correctly. • Slide the edge guides against the edges of the originals. above the arrow mark on the ADF edge guide. Parent topic: Solving Copying Problems Related references Document Jams in the Automatic - Epson WorkForce WF-2960 | Users Guide - Page 262
copy density setting on the LCD screen. Parent topic: Solving Copying Problems Related concepts Print Head Nozzle Check Related tasks Cleaning Your Product solutions: • When placing originals in the ADF, make sure the edge guides are against the edges of the paper. • When placing originals on the - Epson WorkForce WF-2960 | Users Guide - Page 263
it in the cassette and adjust the edge guides. Make sure the paper stack is not above the tab on the edge guides inside the cassette. • If multiple pages feed special loading instructions that came with the paper. Parent topic: Solving Paper Problems Related references Paper Jam Problems Inside the - Epson WorkForce WF-2960 | Users Guide - Page 264
Caution: Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, you could be injured. Be careful not to touch the protruding parts to avoid injury. 1. Cancel the print job, if necessary. 2. Remove any jammed paper from the ADF. 3. Lift - Epson WorkForce WF-2960 | Users Guide - Page 265
4. Remove the jammed paper. Caution: Do not touch the flat white cable or the translucent film inside your product. Doing so may cause a malfunction. 265 - Epson WorkForce WF-2960 | Users Guide - Page 266
still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems Related references Document Jams in the Automatic Document Feeder Related topics Loading Paper Paper Jam Problems in the Rear Cover If paper has jammed in the rear cover, follow the steps here to - Epson WorkForce WF-2960 | Users Guide - Page 267
2. Squeeze the tabs and remove the rear cover. 3. Carefully remove any jammed paper from inside the product. 267 - Epson WorkForce WF-2960 | Users Guide - Page 268
Inside the Product Document Jams in the Automatic Document Feeder Related topics Loading Paper Document Jams in the Automatic Document Feeder If you have problems with document jams in the automatic document feeder (ADF), follow the steps here to clear the jam. 1. Cancel the print job, if necessary - Epson WorkForce WF-2960 | Users Guide - Page 269
3. Open the ADF cover. 4. Carefully remove any jammed pages from beneath the ADF. 269 - Epson WorkForce WF-2960 | Users Guide - Page 270
5. Raise the ADF input tray. Caution: Make sure the ADF cover is opened before raising the ADF input tray or the ADF may be damaged. 6. Remove the jammed paper. 270 - Epson WorkForce WF-2960 | Users Guide - Page 271
the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solutions. Parent topic: Solving Paper Problems 271 - Epson WorkForce WF-2960 | Users Guide - Page 272
Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Nothing Prints Product Icon Does Not Appear - Epson WorkForce WF-2960 | Users Guide - Page 273
Printing is Slow Parent topic: Solving Problems Nothing Prints If you have sent a print job Windows, do one of the following to open the Epson Printer Connection Checker and follow the onscreen instructions to check the connection status: • Windows 11: Click , then search for Epson Printer Connection - Epson WorkForce WF-2960 | Users Guide - Page 274
by updating the product software to the latest version. If the problem persists, try uninstalling and reinstalling the printer driver. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Product Status Messages Related - Epson WorkForce WF-2960 | Users Guide - Page 275
7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Related references Windows System Requirements Mac System Requirements Related and Home Network 5 GHz. See your router documentation or contact your internet service provider for instructions. 275 - Epson WorkForce WF-2960 | Users Guide - Page 276
OK. 2. Right-click the EPAUDF01.AUD file and select Delete. 3. Restart your computer and try printing again. Parent topic: Solving Problems Printing from a Computer Related references Paper or Media Type Settings - Printing Software Windows System Requirements Mac System Requirements Related tasks - Epson WorkForce WF-2960 | Users Guide - Page 277
Check these sections if you have problems with the layout or content of your printed pages. Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted Image Too Many Copies Print Blank Pages Print - Epson WorkForce WF-2960 | Users Guide - Page 278
the Copies setting in your printing program or printer software is not set for multiple copies. Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - Windows Selecting Basic Print Settings - Mac Blank Pages Print If blank pages print unexpectedly, try - Epson WorkForce WF-2960 | Users Guide - Page 279
you print. Parent topic: Solving Page Layout and Content Problems Related references Copying Options Related tasks Selecting Basic Print Settings and size. Note: For custom paper sizes, make sure you select a supported borderless page width. • Windows: Make sure you selected the Borderless setting in - Epson WorkForce WF-2960 | Users Guide - Page 280
software for this product. Check the product name at the top of the driver window. Parent topic: Solving Page Layout and Content Problems Related tasks Printing Your Document or Photo - Windows Printing Your Document or Photo - Mac Selecting Basic Print Settings - Windows Selecting Basic Print - Epson WorkForce WF-2960 | Users Guide - Page 281
use the preview option in your printer software to check your margins before you print. Parent topic: Solving Page Layout and Content Problems Related references Copying Options Related tasks Cleaning Your Product Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Epson WorkForce WF-2960 | Users Guide - Page 282
are different from those covered in this manual. See the Apple website for details. White or Dark Lines in Printout Blurry or Smeared Printout Faint Printout or Printout Has Gaps Grainy Printout Incorrect Colors Parent topic: Solving Problems Related tasks Using AirPrint Related topics Solving - Epson WorkForce WF-2960 | Users Guide - Page 283
improve print quality by cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Cleaning Print Head Nozzle Check Print Head Alignment Power Cleaning Related old, or loaded incorrectly in your product. • Slide the edge guides to the edges of the paper. 283 - Epson WorkForce WF-2960 | Users Guide - Page 284
support matches the type of paper you loaded. • When manually printing 2-sided, make sure the ink is completely dry load paper in the correct direction and slide the edge guides to the edges of the paper. • If you print Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle - Epson WorkForce WF-2960 | Users Guide - Page 285
of ink, so run this utility only if you cannot improve print quality by cleaning the print head. Parent topic: Solving Print Quality Problems Related concepts Print Head Nozzle Check Print Head Cleaning Related references Paper Type Settings - Control Panel Paper or Media Type Settings - Printing - Epson WorkForce WF-2960 | Users Guide - Page 286
Related tasks Aligning the Print Head Using the Product Control Panel Cleaning the Paper Guide Cleaning the Print Head Path Related topics Loading Paper Replacing Ink Cartridges and Maintenance produces acceptable quality to keep file sizes manageable. Parent topic: Solving Print Quality Problems 286 - Epson WorkForce WF-2960 | Users Guide - Page 287
Related concepts Print Head Nozzle Check Print Head Cleaning Related tasks Aligning the Print Head Using the Product Control Panel Selecting Printing Preferences - Mac Selecting Additional Layout and Print Options - Windows Selecting Basic Print Settings - Mac Selecting Basic Print Settings - - Epson WorkForce WF-2960 | Users Guide - Page 288
Not Operate Correctly Cannot Start Epson Scan 2 Scanning is Slow Cannot Save a Scan to a Shared Folder Over a Network Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has - Epson WorkForce WF-2960 | Users Guide - Page 289
to reset the scanner software settings. If resetting the settings does not solve the problem, uninstall and reinstall the scanner software. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related references Windows System Requirements Mac System Requirements - Epson WorkForce WF-2960 | Users Guide - Page 290
one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Product Software Related topics Starting a Scan Scanning is Slow If scanning becomes slow, try these solutions: • Scan - Epson WorkForce WF-2960 | Users Guide - Page 291
a shared folder on your computer (Windows). • If you registered the shared folder path to your product's control panel contact list or entered the path manually to scan, make sure you used the correct path. • Make sure the network folder does not already contain a file of the same name. If so - Epson WorkForce WF-2960 | Users Guide - Page 292
takes a very long time, make sure the DNS setting and the DNS domain name are correct. Contact your network administrator for instructions. Parent topic: Solving Scanning Problems Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality - Epson WorkForce WF-2960 | Users Guide - Page 293
Resetting the Epson Scan 2 Settings Parent topic: Solving Problems Scanned Image Quality Problems If you encounter quality problems with your scanned image, try these solutions: Image is Distorted or Blurry • Make sure your original is not wrinkled or warped. This may prevent the - Epson WorkForce WF-2960 | Users Guide - Page 294
Image Type setting is Black & White or Grayscale, adjust the Color Enhance setting. Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings Tab Additional Scanning Settings - Advanced Settings Tab Related tasks Cleaning Your Product Image - Epson WorkForce WF-2960 | Users Guide - Page 295
cover. If you are scanning from the ADF, make sure the ADF edge guide fits against the loaded originals. You can also try cleaning the ADF and scanning again. Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your Product Straight Lines in an Image Appear Crooked If - Epson WorkForce WF-2960 | Users Guide - Page 296
are scanning a thick or warped original, cover its edges with paper to block external light as you scan it. Parent topic: Solving Scanned Image Quality Problems Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is caused by - Epson WorkForce WF-2960 | Users Guide - Page 297
mm) between the originals. Parent topic: Solving Scanned Image Quality Problems Related topics Placing Originals on the Product Resetting the Epson Scan 2 Settings If you continue to experience image quality problems after trying all possible solutions, you may need to reset the - Epson WorkForce WF-2960 | Users Guide - Page 298
Memory Full Error Appears Fax Quality is Poor Sent Fax is Received in an Incorrect Size Received Fax is Not Printed Parent topic: Solving Problems Related tasks Setting Up the Fax Utility - Windows Setting Up Fax Features Using the Fax Utility - Mac Checking Fax Status Printing Fax Reports Selecting - Epson WorkForce WF-2960 | Users Guide - Page 299
directly to a telephone wall jack and send a fax. If it works, the problem may be caused by the DSL filter. Contact your DSL provider. • Make you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. • If you have subscribed to a call forwarding service, the - Epson WorkForce WF-2960 | Users Guide - Page 300
will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. Parent topic: Solving Faxing Problems Related tasks Connecting a Telephone or Answering Machine Using the Fax Setup Wizard Selecting - Epson WorkForce WF-2960 | Users Guide - Page 301
displays a message that a connection has been made before you hang up. Parent topic: Solving Faxing Problems Related tasks Using the Fax Setup Wizard Connecting a Telephone or Answering Machine Receiving Faxes Manually Fax Memory Full Error Appears If you see an error message telling you that the - Epson WorkForce WF-2960 | Users Guide - Page 302
Send feature, the product may automatically lower the resolution. • Try enabling the error correction mode (ECM) setting. Parent topic: Solving Faxing Problems Related references Basic Settings - Fax Fax Sending Options Related tasks Cleaning Your Product Sent Fax is Received in an Incorrect Size If - Epson WorkForce WF-2960 | Users Guide - Page 303
Related references Receive Settings - Fax Uninstall Your Product Software If you have a problem that requires you to uninstall and re-install your software, follow the instructions for your operating system. Uninstalling Product Software - Windows Uninstalling Product Software - Mac Parent topic - Epson WorkForce WF-2960 | Users Guide - Page 304
Select Epson Event Manager and click Uninstall/Change. 6. Do one of the following to uninstall Epson Scan 2, then follow any on-screen instructions: • Windows 11/Windows 10: Select Epson Scan 2 and click Uninstall. • Windows 8.x/Windows 7/Windows Vista: Select Epson Scan 2 and click Uninstall/Change - Epson WorkForce WF-2960 | Users Guide - Page 305
a problem, contact Epson. 1. To download the Uninstaller utility, visit epson.com/support (U.S.) or epson.ca/support (Canada 7. Click Uninstall. 8. Follow the on-screen instructions to uninstall the software. 9. Reinstall your product software support services, use the following support options. 305 - Epson WorkForce WF-2960 | Users Guide - Page 306
and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: • Product - Epson WorkForce WF-2960 | Users Guide - Page 307
Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows - Epson WorkForce WF-2960 | Users Guide - Page 308
. Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads. Parent topic: Technical Specifications Mac System Requirements To use your product and - Epson WorkForce WF-2960 | Users Guide - Page 309
152 mm) 5 × 7 inches (127 × 178 mm) 8 × 10 inches (203 × 254 mm) Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Plain paper Weight Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. 17 lb (64 g/m2) to - Epson WorkForce WF-2960 | Users Guide - Page 310
Paper types Weight Plain bond paper 20 lb (75 g/m2) to 25.5 lb (100 g/m2) Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When printing borderless, quality may decline in the expanded printable area. Single sheets - borders 1 - Epson WorkForce WF-2960 | Users Guide - Page 311
Single sheets - borderless 1 Reduced print quality area/top: 1.73 inches (44 mm) minimum 2 Reduced print quality area/bottom: 1.57 inches (40 mm) minimum Envelopes 1 Right/left margins: 0.12 inch (3 mm) minimum 2 Top/bottom margins: 0.12 inch (3 mm) minimum 3 Reduced print quality area/right: 0.71 - Epson WorkForce WF-2960 | Users Guide - Page 312
or 0.13 inch (3.3 mm) 8.5 × 13 inches (216 × 330 mm) and Legal (8.5 × 14 inches [216 × 356 mm]): 10 sheets Not supported Parent topic: Technical Specifications Scanning Specifications Scanner type Photoelectric device Effective pixels Document size Scanning resolution Output resolution Flatbed - Epson WorkForce WF-2960 | Users Guide - Page 313
and white: 16 bits per pixel internal 1 bit per pixel external LED Parent topic: Technical Specifications Fax Specifications Fax type Supported lines Speed Compression method Communication standards Transmission speed Walk-up black-and-white and color fax capability (ITU-T Super Group 3) Standard - Epson WorkForce WF-2960 | Users Guide - Page 314
Resolution Page memory Redial Interface Contacts Stored Monochrome Standard: 203 pixels per inch × 98 lines per inch (8 pixels per mm × 3.85 lines per mm) Fine: 203 pixels per inch × 196 lines per inch (8 pixels per mm × 7.7 lines per mm) Photo: 203 pixels per inch × 196 lines per inch (8 pixels - Epson WorkForce WF-2960 | Users Guide - Page 315
Color Cartridge life Temperature Black, Cyan, Magenta, Yellow Opened package: 6 months Unopened package: do not use if the date on the package has expired Storage: -22 to 104 °F (-30 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 3.2 °F (-16 °C) Ink thaws and is usable after 3 hours at 77 °F ( - Epson WorkForce WF-2960 | Users Guide - Page 316
Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers; USB 3.0 cables are not supported) Parent topic: Technical Specifications Network Interface Specifications Wi-Fi Standards IEEE 802.11 b/g/n; IEEE 802.11n available only on - Epson WorkForce WF-2960 | Users Guide - Page 317
for WPA/WPA2 Personal WPA3-SAE (AES) Frequency range Communication mode Note: Wi-Fi Direct supports WPA2-PSK (AES) only. 2.4 GHz Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE 802.11b Note: Simple AP mode is compatible with a Wi-Fi connection (infrastructure) or an Ethernet - Epson WorkForce WF-2960 | Users Guide - Page 318
must accept any interference received, including interference that may cause undesired operation of the device. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna - Epson WorkForce WF-2960 | Users Guide - Page 319
the radiator is kept at least 7.9 inches (20 cm) or more away from a person's body (excluding extremities: hands, wrists, feet and ankles). Parent topic: Technical Specifications 319 - Epson WorkForce WF-2960 | Users Guide - Page 320
this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions Important Privacy Notice (Printer Serial Number) FCC Compliance Statement Binding Arbitration and Class Waiver Trademarks Copyright Notice Important Safety - Epson WorkForce WF-2960 | Users Guide - Page 321
• Do not let the power cord become damaged or frayed. Place it to avoid abrasions, cuts, fraying, crimping, and kinking. Do not place objects on top of it and do not allow it to be stepped on or run over. Be careful to keep the cord straight at each end. • If you use an extension cord with the - Epson WorkForce WF-2960 | Users Guide - Page 322
service or disassemble the product yourself. • Unplug the product and refer servicing to qualified service leak. Parent topic: Important Safety Instructions LCD Screen Safety Instructions • Use only a dry, soft with water. If discomfort or vision problems remain after a thorough flushing, support. 322 - Epson WorkForce WF-2960 | Users Guide - Page 323
of the leak. Caution: To reduce the risk of fire, use only a No. 26 AWG or larger telecommunication line cord. Parent topic: Important Safety Instructions Important Privacy Notice (Printer Serial Number) As part of setup, your product's serial number will be sent to a secure Epson server so that you - Epson WorkForce WF-2960 | Users Guide - Page 324
connected to a compatible modular jack that is also compliant. See installation instructions for details. The REN is used to determine the number of devices to maintain uninterrupted service. If you have problems with this product and require technical or customer support, please visit www - Epson WorkForce WF-2960 | Users Guide - Page 325
the problem is resolved. This equipment may not be used on coin service provided by the telephone company. Connection to party line service is this information into your fax machine, click the link below for instructions on entering fax header information. According to the FCC's electrical safety - Epson WorkForce WF-2960 | Users Guide - Page 326
WARNING The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification or Declaration of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain - Epson WorkForce WF-2960 | Users Guide - Page 327
specifically, a claim or cause of action for (a) trademark infringement or dilution, (b) patent infringement, (c) copyright infringement or misuse, or (d) trade secret misappropriation (an "IP Claim"). You and Epson also agree, notwithstanding Section 1.6,that a court, not an arbitrator, may decide - Epson WorkForce WF-2960 | Users Guide - Page 328
1.6 Arbitration Procedure. If you or Epson commences arbitration, the arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis (the "JAMS Rules"), available at http://www. - Epson WorkForce WF-2960 | Users Guide - Page 329
to this Agreement (including without limitation the purchase, download, installation of the Software or other applicable use of Epson Hardware, products and services) that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual - Epson WorkForce WF-2960 | Users Guide - Page 330
this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and maintenance instructions. 330 - Epson WorkForce WF-2960 | Users Guide - Page 331
Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko - Epson WorkForce WF-2960 | Users Guide - Page 332
certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law. Parent topic: Copyright Notice Default Delay Times for Power Management for Epson Products This product will enter sleep mode after a period of
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WF-2960 User's Guide