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Epson XP-310 User Manual - Page 178

Solving Problems, Checking for Software Updates, Download the Latest Software, Software Update - printer driver

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Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software Updates Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Memory Card Problems When to Uninstall Your Product Software Where to Get Help Checking for Software Updates Periodically, it's a good idea to check Epson's support website for free updates to your product software. You can select Download the Latest Software from the Home screen of this manual or visit Epson's driver download site (U.S. downloads or Canadian downloads). With Windows, your printer software automatically checks for updates. You can also manually update the software by selecting Software Update here: • Right-clicking the product icon in the Windows taskbar • On the Maintenance tab in the printer settings window • On the Start screen (Windows 8) or in the EPSON program group under your product name (other Windows versions) Parent topic: Solving Problems 178

Section	Page
Contents	3
Product Basics	12
Setting Up the Control Panel	12
Control Panel Buttons and Lights	12
Adjusting Control Panel Position	13
Changing LCD Screen Language	13
Product Parts Locations	14
Product Parts - Top	15
Product Parts - Inside	17
Product Parts - Back	18
The Power Off Timer	18
Changing the Power Off Timer Setting From the Control Panel	18
Changing the Power Off Timer Setting - Windows	19
Changing the Power Off Timer Setting - Mac OS X	20
Epson Connect Solutions for Smartphones, Tablets, and More	21
Using Epson Email Print	22
Using the Epson iPrint Mobile App	22
Using Google Cloud Print	22
Using AirPrint	23
Wi-Fi Networking	25
Wi-Fi Infrastructure Mode Setup	25
Selecting Wireless Network Settings From the Control Panel	26
Wi-Fi Direct Mode Setup	28
Enabling Wi-Fi Direct Mode	29
Wi-Fi Protected Setup (WPS)	31
Using WPS to Connect to a Network	31
Printing a Network Status Sheet	32
Changing or Updating Network Connections	34
Accessing the Web Config Utility	34
Changing a USB Connection to a Wi-Fi Connection	34
Connecting to a New Wi-Fi Router	35
Disabling Wi-Fi Features	35
Loading Paper	37
Loading Paper for Documents	37
Loading Paper for Photos	40
Loading Envelopes	43
Paper Loading Capacity	46
Available EPSON Papers	46
Borderless Paper Type Compatibility	48
Paper or Media Type Settings	49
Placing Originals on the Product	50
Placing Originals on the Scanner Glass	50
Copying	52
Copying Documents or Photos	52
Selecting Print Settings for Copies	53
Paper Type Settings - Copying	54
Paper Size Settings - Copying	55
Copying Options	55
Printing From a Computer	57
Printing with Windows	57
Selecting Basic Print Settings - Windows	57
Basic Print Options - Windows	60
Selecting Advanced Print Settings - Windows	60
Advanced Print Quality Settings - Windows	62
Advanced Print Options - Windows	63
Color Management Options - Windows	63
Selecting Print Layout Options - Windows	64
Selecting a Printing Preset - Windows	66
Printing Your Document or Photo - Windows	67
Checking Print Status - Windows	68
Selecting Default Print Settings - Windows	69
Changing the Language of the Printer Software Screens	70
Changing Automatic Update Options	72
Printing with Mac OS X	72
Selecting Basic Print Settings - Mac OS X	73
Print Quality Settings - Mac OS X	76
Print Options - Mac OS X	77
Selecting Page Setup Settings - Mac OS X	77
Selecting Print Layout Options - Mac OS X	78
Managing Color - Mac OS X	79
Color Matching and Color Options - Mac OS X	80
Selecting Printing Preferences - Mac OS X	81
Printing Preferences - Mac OS X	81
Printing Your Document or Photo - Mac OS X	82
Checking Print Status - Mac OS X	83
Cancelling Printing Using a Product Button	84
Scanning	85
Starting a Scan	85
Starting a Scan Using the Product Control Panel	85
Changing Default Scan Button Settings	87
Starting a Scan Using the Epson Scan Icon	87
Starting a Scan from a Scanning Program	89
Selecting Epson Scan Settings	91
Scan Modes	91
Selecting the Scan Mode	92
Scanning in Full Auto Mode	92
Available Image Adjustments - Full Auto Mode	95
Scanning in Home Mode	95
Selecting a Scan Area - Home Mode	98
Available Image Adjustments - Home Mode	101
Selecting a Scan Size - Home Mode	102
Scanning in Office Mode	104
Selecting a Scan Area - Office Mode	106
Available Image Adjustments - Office Mode	108
Scanning in Professional Mode	109
Available Image Types - Professional Mode	112
Selecting a Scan Area - Professional Mode	112
Available Image Adjustments - Professional Mode	115
Selecting a Scan Size - Professional Mode	117
Image Preview Guidelines	120
Scan Resolution Guidelines	120
Selecting Scan File Settings	121
Available Scanned File Types and Optional Settings	122
Scanning with Mac OS X 10.6/10.7/10.8 Using Image Capture	123
Available Scan Settings - Mac OS X Image Capture	125
Scanning Special Projects	125
Scanning to a PDF File	125
Restoring Photo Colors as You Scan	128
Using Memory Cards With Your Product	130
Inserting a Memory Card	130
Memory Card Types	131
Memory Card File Specifications	132
Removing a Memory Card	132
Printing from a Memory Card	133
Viewing and Printing Photos	133
Viewing and Printing Individual Photos	133
Selecting Print Settings for Photos Displayed on the LCD Screen	135
Print Setting Options - Photo Mode	136
Transferring Photos on a Memory Card	136
Setting Up File Sharing for Photo Transfers From Your Computer	136
Transferring Photos from a Memory Card to Your Computer	137
Printing Personalized Projects	138
Printing Lined Paper and Graph Paper	138
Printing Personalized Note Paper	140
Printing Calendar Pages	141
Replacing Ink Cartridges	144
Check Cartridge Status	144
Checking Cartridge Status on the LCD Screen	144
Checking Cartridge Status with Windows	146
Checking Cartridge Status with Mac OS X	148
Purchase Epson Ink Cartridges	150
Ink Cartridge Part Numbers	150
Removing and Installing Ink Cartridges	151
Replacing Ink Cartridges Using a Computer Utility	156
Printing With Black Ink and Expended Color Cartridges	157
Printing With Expended Color Cartridges - Windows	158
Printing With Expended Color Cartridges - Mac OS X	158
Conserving Low Black Ink with Windows	160
Adjusting Print Quality	161
Print Head Maintenance	161
Print Head Nozzle Check	161
Checking the Nozzles Using the Product Control Panel	161
Checking the Nozzles Using a Computer Utility	164
Print Head Cleaning	165
Cleaning the Print Head Using the Product Control Panel	166
Cleaning the Print Head Using a Computer Utility	167
Print Head Alignment	169
Aligning the Print Head Using the Product Control Panel	170
Aligning the Print Head Using a Computer Utility	172
Cleaning the Paper Path	173
Cleaning and Transporting Your Product	175
Cleaning Your Product	175
Transporting Your Product	175
Solving Problems	178
Checking for Software Updates	178
Product Status Messages	179
Running a Product Check	180
Resetting Control Panel Defaults	182
Solving Setup Problems	183
Noise After Ink Installation	183
Software Installation Problems	184
Control Panel Setup Problems	184
Solving Network Problems	184
Product Cannot Connect to a Wireless Router or Access Point	185
Network Software Cannot Find Product on a Network	186
Product Does Not Appear in Mac OS X Printer Window	186
Cannot Print Over a Network	187
Cannot Scan Over a Network	188
Solving Copying Problems	189
Product Makes Noise, But Nothing Copies	189
Product Makes Noise When It Sits for a While	189
Solving Paper Problems	189
Paper Feeding Problems	190
Paper Jam Problems	190
Paper Ejection Problems	191
Solving Problems Printing from a Computer	192
Nothing Prints	192
Product Icon Does Not Appear in Windows Taskbar	193
Error After Cartridge Replacement	194
Printing is Slow	194
Solving Page Layout and Content Problems	195
Inverted Image	195
Too Many Copies Print	196
Blank Pages Print	196
Incorrect Margins on Printout	197
Border Appears on Borderless Prints	197
Incorrect Characters Print	198
Incorrect Image Size or Position	198
Slanted Printout	199
Solving Print Quality Problems	199
White or Dark Lines in Printout	200
Blurry or Smeared Printout	200
Faint Printout or Printout Has Gaps	202
Grainy Printout	202
Incorrect Colors	203
Solving Scanning Problems	203
Scanning Software Does Not Operate Correctly	204
Cannot Start Epson Scan	204
Solving Scanned Image Quality Problems	205
Image Consists of a Few Dots Only	206
Line of Dots Appears in All Scanned Images	206
Straight Lines in an Image Appear Crooked	206
Image is Distorted or Blurry	207
Image Colors are Patchy at the Edges	207
Image is Too Dark	207
Back of Original Image Appears in Scanned Image	208
Ripple Patterns Appear in an Image	208
Image is Scanned Upside-Down	208
Scanned Image Colors Do Not Match Original Colors	208
Scan Area is Not Adjustable in Thumbnail Preview	209
Scanned Image Edges are Cropped	209
Solving Memory Card Problems	209
Memory Card Does Not Fit Into a Slot	210
Cannot View or Print Photos from a Memory Card	210
Cannot Transfer Photos To or From a Memory Card	211
When to Uninstall Your Product Software	211
Uninstalling Product Software - Windows	211
Uninstalling Product Software - Mac OS X	213
Where to Get Help	213
Technical Specifications	215
Windows System Requirements	215
Mac System Requirements	216
Printing Specifications	216
Scanning Specifications	216
Paper Specifications	217
Printable Area Specifications	218
Ink Cartridge Specifications	219
Memory Card Specifications	220
Dimension Specifications	221
Electrical Specifications	221
Environmental Specifications	222
Interface Specifications	222
Network Interface Specifications	222
Safety and Approvals Specifications	223
Notices	224
Important Safety Instructions	224
General Product Safety Instructions	224
Ink Cartridge Safety Instructions	226
LCD Screen Safety Instructions	227
Wireless Connection Safety Instructions	227
FCC Compliance Statement	227
Software Notice	228
Trademarks	232
Copyright Notice	232
libTIFF Software Acknowledgment	233
A Note Concerning Responsible Use of Copyrighted Materials	233
Default Delay Times for Power Management for Epson Products	233