Epson XP-600 Epson Connect Guide - Page 42

Epson Connect Guide Troubleshooting ❏ The printer owner has suspended the Email Print service: The printer owner has suspended the Email Print service for the printer. When you enable Email Notifications on the User Page, the server notifies the sender of the email when this error occurs. ❏ The Email Print service has been suspended for system maintenance: The Email Print service is suspended during server maintenance. Wait for a while, and then try sending the email again. ❏ User account registration to the Epson Connect service is not complete: If you registered your account by using Web Config, you may have closed the browser before registration was complete. Delete the printer from the Epson Connect service, and then register it again. Email body text or attachment(s) are not printed The following situations may prevent an email from being printed, even if the email has been received. ❏ Files that are not supported are attached to the email: There are files that are not supported attached to the email. You may be able to print by converting the unsupported files to PDF format. & See "Compatible file types" on page 5. ❏ There is nothing to be printed: There is nothing to be printed in the sent email. Check the following, and then resend the email. - The email has printable content in the body of the email or in the attachment(s). - The email has printable content in the attachment(s) if Print Email Body is disabled. - There is a photo in the attached files if Photo Paper Printing is set for a single source printer. ❏ Print job was deleted due to expiration of storage time: Print jobs are deleted when the maximum storage time for pending files is exceeded. The maximum pending time is 72 hours. When you enable Email Notifications on the User Page, the server notifies the printer's owner when this error occurs. ❏ The print job was deleted: The print job was deleted from the Print Log by the printer's owner. ❏ The print job was cancelled: Printing was cancelled from the printer's control panel. ❏ The printer is not ready for printing: Check the printer's status, and then clear any problems. - Printer is off - Paper out - Ink is near end - Paper jam occurred - Printer cannot connect to the network For more information on printer operations, see the printer's documentation. ❏ Port 5222 is not open: Enterprise networks may restrict access to this port. Open port 5222 to use the Email Print service. For more information, contact your network administrator. ❏ The printer passes through two or more proxy servers: Only one proxy server connection is supported. Change the printer's connection so that it only passes through one proxy server. ❏ The printer is connected to the IPv6 network: Email Print does not support the IPv6 network. Connect the printer to the IPv4 network. Printing is slow to start or paper is ejected before printing is complete Check the Internet environment to which the printer is connected. We recommend using the following printer Internet connection. - Minimum download speed: 512 Kbps or faster - Recommended download speed: 1 Mbps or faster Problems with printer setup You can check the printer's status from the control panel, a network status sheet, a network connection report, and so on. For more information on printer operations, see the printer's documentation. 42