Epson XP-600 Epson Connect Guide - Page 44

Epson Connect Guide Troubleshooting ❏ The printer is connected to a dedicated Ipv6 network: You cannot use this function on a network that is only for IPv6. If the network supports IPv4 and IPv6, this function connects using IPv4. ❏ The printer is connected to a dedicated Ipv6 network: You cannot use this function on a network that is only for IPv6. If the network supports IPv4 and IPv6, this function connects using IPv4. Cannot print Office format files For Android, you cannot print Office format files when printing directly through the local network. Try converting the file to PDF format, or printing over the Internet. For more information on supported formats, see "Epson iPrint (3.x)" on page 7. Cannot install the driver ❏ Your computer's operation system does not support this driver. Epson Remote Driver is for Windows only. The following operating systems are supported. Windows 7, Vista, XP Printing or scanning is too slow If another application is running or the device enters power saving mode while printing or scanning using Epson iPrint, printing or scanning may stop or slow down. Printing or scanning resumes when Epson iPrint becomes active again. Cannot change and save the scanned file name If prohibited symbols or characters (such as are used in the file name, the display returns to the previous screen when you tap Save. Enter a file name without symbols. Remote Print Remote printing is not available ❏ The printer or the wireless router are off: Check that the printer and the wireless router are on and connected to the network, and that the network is working normally. Also, check that the network to which the computer using Remote Print is connected is working normally. ❏ Port 5222 is not open: Connecting using port 5222 may be restricted on enterprise networks. Port 5222 needs to be open to use the remote printing service. For more information, contact your network administrator. Printing is slow to start or paper is ejected before printing is complete Check the Internet environment to which the printer is connected. We recommend using the following printer Internet connection. - Minimum download speed: 512 Kbps or faster - Recommended download speed: 1 Mbps or faster Other Company Network Services Google Cloud Print For more information on supported applications and details on the Google Cloud Print functions, see the help page. & http://www.google.com/support/cloudprint/ For more information on supported printers, see Epson's website. Cannot register the printer or cannot print The Google Cloud Print service may have been updated. In this case, it may be necessary to update the printer's firmware. 44