Gateway DX2641 8513016 - Gateway Reference Guide 1.1 (with eRecovery)
Gateway DX2641 Manual
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- Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 1
REFERENCEGUIDE ® - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 2
- Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 3
1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 2 Microsoft Certificate of Authenticity power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 4
Replacing the color panel 38 Installing memory 41 Adding or replacing an optical disc drive 43 Replacing the memory card reader 45 Adding or replacing . . 57 Setting up a maintenance schedule 58 Creating system recovery discs 58 Caring for your computer 59 Cleaning your computer 60 Cleaning - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 5
files and settings manually 71 Chapter 6: Troubleshooting 73 Safety guidelines 74 Try these steps first 74 Error messages 75 Internet and networking 76 Internet 76 Modem (cable or DSL 77 Modem (dial-up 78 Networking 80 Power 81 Display 81 Printing 82 Optical discs 83 Memory card reader - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 6
Contents Recovering pre-installed software and drivers 95 Returning to a previous system condition 96 Returning your system to its factory condition 97 Technical support 100 Before calling Gateway Customer Care 100 Calling Customer Care 100 Appendix A: Legal Notices 101 Index 111 iv - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 8
's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 10
CHAPTER 1: About This Reference 4 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio right jack ( - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 13
gateway.com Component Icon Memory card reader Optical disc drive IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory ) Headphone jack Microphone jack Power button/power indicator USB ports Video, Audio - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 14
options and port locations may vary from this illustration. Voltage switch Power connector PS/2 keyboard port Headphone/front speaker jack card (optional) Wireless network antenna (optional) Wireless network antenna connectors Component Icon Voltage switch Power connector PS/2 keyboard - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 15
gateway.com Component Icon USB ports S/PDIF output jack (optional) Microphone jack (pink plug) Headphone/analog speakers jack (green plug) -ORFront speakers jack Wireless network "Learning about the Internet" in the online User Guide. Plug your center speaker and subwoofer into this jack. For - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Rear speaker jack (black plug) Audio input (Line in) jack (blue plug) -ORSide speaker jack Video card (optional) Audio card (optional) TV tuner card Modem jack (optional, not shown) Telephone jack (optional, not shown) Description Plug your - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 19
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine and relieve pressure on the back of your thighs. • Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 20
tasks. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 22
computer: 1 Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. 2 Press the power button on the front are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 23
button. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend disconnecting the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 24
the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 25
www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 26
CHAPTER 3: Setting Up and Getting Started Feature Icon Navigation keys Indicators Windows keys Application key Description Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 27
www.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 28
Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 29
www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is or left-hand configuration, and other mouse settings, see the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 61. 23 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 30
CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Flip-down door Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 31
www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then Look on the front - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 32
discs. Blu-ray Disc Installing programs, playing audio CDs, playing DVDs, playing Blu-ray Discs, accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and Blu-ray discs. Playing discs Playing a CD Important Some music CDs have copy protection software. You may not be able - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 33
www.gateway.com Playing a Blu-ray Disc Blu-ray Disc is a high-capacity a Blu-ray drive-equipped computer. For more information about playing Blu-ray Discs, see your online User Guide. Creating discs Recording to optical discs You can use the disc burning program on your computer to copy tracks - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 34
a PDA, MP3 player, or cellular telephone. (Your computer's memory card reader may look different.) Activity indicator Memory card reader slots Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 35
you will have to restart the computer to re-enable the memory card reader. Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 36
X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 30 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 37
www.gateway.com Configuring the audio jacks If the back of your computer has five Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker setup. Installing a printer, scanner, or other device Important - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 38
Up and Getting Started IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that . Help For more information about installing peripheral devices, click Start, then click Help and Support. Type installing devices in the Search box, then press ENTER. Parallel and serial port - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 39
• Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the heat sink and processor • Adding or - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 40
voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer are extremely sensitive to static - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 41
the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 42
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 43
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 44
the back edge of the side panel, then reconnect the cables and power cord. Replacing the color panel To replace the color panel on the front (This procedure shows the bezel removed.) To remove the front bezel, follow the instructions in "Removing the front bezel" on page 36. 1 Find the panel release - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 45
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 46
CHAPTER 4: Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 47
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 48
6 Replace the side panel by following the instructions in "Replacing the side panel" on page 38. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 49
gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions drive. Drive data cable Drive power cable 5 Note any jumper settings on the old - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 50
, then replace the two drive retention screws. 9 Reconnect the drive cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 37. 11 Replace the side panel by following the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 51
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Remove the front bezel by following the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 52
on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 37. 10 Reinstall the computer case's side panel by following the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 53
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 Disconnect and label all hard drive cables, noting - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 54
and set the jumper on the new drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard drive into the cage, then secure it to the cage using either the four screws you removed previously or - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 55
www.gateway.com 9 Line up the tabs on the right side of the cage with your notes from Step 2. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 38. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 56
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side with the thermal grease) up. (The four screws cannot be - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 57
www.gateway.com 8 If this is a new heat sink, remove the strip on the or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 35. 2 If you are replacing an expansion card, disconnect any cables - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 58
according to its user guide. 7 Press the card retention lever back into place. 8 Replace the side panel by following the instructions in "Replacing the side batteries following the manufacturer's instructions. If the computer clock does not keep time or the settings in the BIOS Setup utility are not - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 59
BIOS settings you have made will be lost when you remove the system battery. All settings will return to their factory defaults. 4 Shut down your computer. 5 Remove the side panel by following the instructions vary from the illustration below. Battery release tab 8 Push the battery release tab. The - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 60
the instructions in "Removing the side panel" on page 35. 2 Remove all expansion cards by following the directions in "Adding or replacing an expansion card" on page 51. 3 Remove all memory modules by following the directions in "Installing memory" on page 41. 4 Disconnect all the power and - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 61
www.gateway.com 6 Remove the eight power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 62
CHAPTER 4: Upgrading Your Computer 56 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 63
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 57 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 64
X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as soon as possible. For instructions, see "Creating recovery discs" on page 93. 58 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 65
.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support . • When storing your computer for an extended period of time, unplug AC power. 59 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 66
turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 67
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 68
on running Windows Update, see "Windows Update" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. " in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 69
www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 70
CHAPTER 5: Maintaining Your Computer Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 71
of files you indicated are deleted. Help For more information about keeping the hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. 65 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 72
, once a month may be adequate. Also use Error-checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 66 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 73
gateway.com 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk , if you are connected to a network, log off before starting Disk Defragmenter. Network communication may stop the defragmentation process and - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 74
about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 75
www.gateway.com 4 Follow the on-screen instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support. Type backup in the Search Help box, then press ENTER. Scheduling maintenance tasks - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 76
. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 77
gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network 4. - OR In Windows XP, click Start, then click the My Computer icon on the desktop. Go to the next step - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 78
Windows" in your online User Guide. You can often identify different .DOT Spreadsheets .XLS, .XLT, .TXT Pictures .JPG, .BMP, .GIF, .PDF, .PCT, .TIF, .PNG, .EPS Movies .MPEG, .MPG, .AVI, . Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 79
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 80
devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 81
www.gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory" Action See "You get an "Insufficient disk space" error message" on page 85. - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 82
jack and not the Ethernet network jack. See more troubleshooting at "Modem (dial-up)" on page 78. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 83
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 77 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 84
and Support. Type dialing in the Search Help box, then press ENTER. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 85
technical support. • Review the troubleshooting information under "Internet and networking" on page 76. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 86
it from power for five seconds. • Make sure that all computers on your network have the same troubleshooting help, see the documentation for your network components. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 87
cables. Display The screen resolution is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 88
Troubleshooting • Change the display settings. For instructions, see your online User Guide. • For more information about display Support. Type screen resolution in the Search Help box, then press ENTER. Printing The printer will not turn on • Make sure that the power cable is plugged into an AC power - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 89
www.gateway.com • Reinstall the printer driver. See your printer's user guide for instructions. • Wait until files have been printed before sending additional files to the printer. • If you print large files or many files at one time, you may want to add additional memory to the printer. See the - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 90
CHAPTER 6: Troubleshooting • The regional code of the movie disc may not match your driver. For instructions, see "Checking for device problems" on page 91. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 91
www.gateway.com Keyboard The keyboard does not work • Make sure that the keyboard from the hard drive using Disk Cleanup. For instructions, see "Deleting unnecessary files" on page 65. Help For more information about file management, click Start, then click Help and Support. Type file management in - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 92
6: Troubleshooting A file Support. Type System Restore in the Search Help box, then press ENTER. You get a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 93
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 94
Troubleshooting You see a "Not enough memory" error message • Close all programs, then restart your computer. • If you continue to receive this error message, consider adding more memory guide for more troubleshooting troubleshooting, click Start, then click Help and Support. Type sound troubleshooter - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 95
quality output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video cables - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 96
non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download Error" message when Media Center tries to update the Program Guide • You must be connected to the Internet to update - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 97
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 98
Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 73 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 99
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 100
Troubleshooting The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 101
-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 91. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If you - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 102
Troubleshooting 3 Click Contents. A list of software and device drivers . In most cases of hard-to-resolve software problems, you can return to one of these restore points or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 103
www.gateway.com system to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may recovery discs you have created. Caution This complete recovery deletes everything on your hard drive, then reinstalls Windows and all software and drivers - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 104
CHAPTER 6: Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 105
from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will erase all files - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 106
6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 107
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 101 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 108
follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage selector switch, make - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 109
com Care during use Warning Do not use Gateway products in areas classified as hazardous locations. refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 110
for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 111
gateway fax communication software documentation for details on how to comply with the certain telecommunications network protective, operation wiring associated with a single-line individual service may be extended by means of electrical ground connections of the power utility, telephone lines, and - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 112
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 113
not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 114
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 115
and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS- - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 116
APPENDIX A: Legal Notices 110 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 117
Index A AC power connector 8 accessories safety precautions 102 memory card 28 installing memory card 28 removing memory card 28 replacing expansion 51 slots 28 troubleshooting add-in card 89 troubleshooting expansion 89 troubleshooting memory card 84 TV tuner 10 types of memory cards supported - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 118
7 replacing 43 See also optical drive troubleshooting 83 cellular phone memory cards 28 Certificate of Authenticity 3, 100 cleaning 9 line in 9, 10 line out 9 microphone 7, 9 modem 10 mouse 7, 9 network 9, 15 power 8 power cord 8 printer 7, 9 PS/2 keyboard 8 PS/2 mouse 9 rear speaker 10 scanner 7, - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 119
(ESD) 34 See memory directional keys 20, 21 Disk Cleanup 65 ergonomics 12 Error-checking 66, 87 Ethernet jack 9 Disk Defragmenter 67 Ethernet network display connecting 15 cleaning 61 jack 15 troubleshooting 83 expansion card documentation adding 51 User Guide 2 replacing 51 double - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 120
2 model number 2, 100 serial number 2, 100 Support 2 Gateway Recovery Center re-installing drivers 95 re-installing programs 95 re-installing software 95 installing battery 52 devices 31 digital camera 31 digital video camera 31 front bezel 36 memory 41 peripheral devices 31 printer 31 scanner 31 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 121
media card reader 7 media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 87 memory card reader 7 inserting card 28 locating 6 memory card types supported 28 removing card 29 replacing 45 using 28 Memory Stick 28 microphone jack 7, 9 Microsoft Certificate - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 122
IEEE 1394 support for 31 USB support for 31 pointer moving 22, 23 ports See connections power button 7 connector 8 Hibernate mode 7 indicator 7 source problems 14 Standby/Resume 7 troubleshooting 81 turning off computer 17 turning on computer 16 power button 7 power supply 15 printer installing - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 123
defaults 97 drivers 92, 95 files from Recycle Bin 85 programs 92, 95 software 92, 95 system 92 with Gateway Recovery Center 95 with Windows System Restore 96 Resume mode 7 right-clicking 23 S S/PDIF out 9 safety avoiding repetitive strain 14 general precautions 102 guidelines for troubleshooting 74 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 124
81 mouse 84 network 80 passwords 88 power 81 printer 82 safety guidelines 74 screen 81, 83 screen area 81 screen resolution 81 technical support 100 telephone support 100 turning off computer 7, 17, 18 turning on computer 7, 16 TV tuner card 10 U uninterruptible power supply (UPS) 14 updating - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 125
www.gateway.com Windows Easy Transfer 70 Windows key 20, 21 Windows System Restore 92 Windows Update 62 wired Ethernet troubleshooting 80 working safely 12 119 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 126
Index 120 - Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 127
- Gateway DX2641 | 8513016 - Gateway Reference Guide 1.1 (with eRecovery) - Page 128
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