Gateway DX420B 8511050 - Gateway Computer User Guide
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- Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 1
Gateway Computer User Guide - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 2
- Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 3
Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 4
Reinstalling programs and drivers 48 Restoring your computer to the original memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 5
77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 6
iv www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 8
with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 10
, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 12
and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 13
Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can research a topic or learn how to perform a task - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 16
Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 17
into the memory card reader. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is into this jack. This jack is color-coded red or pink. www.gateway.com 11 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 18
Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 19
into this jack. For more information, see "Learning about the Internet" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Plug IEEE 1394 (also known as Firewire® or i.Link®) devices (such as a digital - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 20
Chapter 2: Checking Out Your Gateway Computer Component Icon Audio input (Line in) jack (blue plug) - on configuring this jack, see "Configuring the audio jacks" on page 30. If the back of your computer has three audio jacks, this jack is the audio input (line in) jack. Plug an external audio - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 21
Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 22
2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 23
(UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. www.gateway.com 17 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 26
of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. 20 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 27
supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer same height and distance as the monitor. Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in gateway.com 21 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 28
problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer back of your computer to set the turning on your computer. In the United this when your computer is operating in - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 29
computer To start your computer: 1 Connect the cables to your computer. See the setup poster. 2 Turn on your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer setup instructions. www.gateway.com 23 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 30
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 31
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 32
a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. 26 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 33
to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 34
Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move move through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 35
other mouse settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 47 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 36
and the volume of specific sound devices in your computer. To adjust the overall instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 37
jack computer. computer, then start your communications program. Connecting to a cable or DSL modem or to a wired Ethernet network Your computer computer is equipped with a built-in Ethernet port. For information about setting up a wired or wireless Ethernet network, see "Networking Your Computer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 38
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug- - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 40
are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 41
memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports from one memory card type to another. www.gateway.com 35 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 42
card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer. Important Do not use the remove hardware the memory card. icon in the taskbar to remove 36 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 43
Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 44
CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or up. 3 Press the eject button to close the tray. 38 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 45
Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD and DVD burning program on your - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 48
■ When storing your computer for an extended period of computer up-to-date. Use Windows Update to choose updates for your computer computer. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 49
update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your computer. ■ protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 51
on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan subscription to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after . www.gateway.com 45 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 52
instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer of your computer. Cleaning your computer and - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 53
(never directly on the screen), and wipe the screen with the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based in a circle, using a product made especially for the purpose. www.gateway.com 47 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 54
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 55
does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 56
(ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. Caution ESD on the cards. Never slide expansion cards or components over any surface. 50 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 57
side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your computer, then disconnect the power computer. 4 Remove the two thumbscrews from the side panel, then swing the back of the side panel away from the computer. Thumbscrews www.gateway. - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 59
pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 62
memory module should secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer System. The amount of memory in your computer is shown at the bottom of the - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 63
. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 64
the socket until it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 66
bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 67
then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 61 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 68
Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer driver. ■ Make sure that the DVD program has been installed on your computer. gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 69
diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette again. You see - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 70
Chapter 6: Troubleshooting You see a "Disk is full" error message ■ Delete unnecessary files the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 71
, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 72
service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting performance: 66 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 73
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers . ■ Reinstall the keyboard device driver. A keyboard character keeps repeating - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 74
module is failing. You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer services such - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 76
is a common problem that can cause the service service support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your computer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 77
computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 78
Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 79
Troubleshooting The color is not uniform Make sure that the monitor warms up for at screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 80
network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector to be the default printer, then click Set as Default Printer. www.gateway.com 75 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 82
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 84
Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 86
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 88
type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at configuration uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 89
up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router . Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 90
install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing the - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 91
. If the connection is not working, contact your Internet service provider. Important If you do not have a broadband connection specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 92
to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet window opens. 2 Click/Double-click Network Connections. The Network Connections window opens. 86 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 93
OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 87 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 94
box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable a large telephone jack connector, but with eight pins) on each end. 88 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 95
. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway.com 89 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 96
named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speed Broadband Internet connection through an Internet service gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 97
the top of the screen. 6 Click the Enable checkbox, then click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 98
Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 99
Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers component speed. www.gateway.com 93 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 102
these instructions to help guard against personal injury and damage to your Gateway system. Setting up your system ■ Read and follow all instructions marked the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 103
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 104
is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number service may be required. The telephone company may request that you disconnect the equipment until the problem it unlawful for any person to use a computer or other electronic device to send any gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 105
5. Laser safety statement All Gateway systems equipped with CD and DVD servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual grounding of the mast and supporting structure, grounding of the - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 106
Information Lightning protection For added protection of any Gateway product during a lightning storm or when it is 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 107
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 108
means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However registered trademarks of their respective companies. Macrovision statement If your computer has a DVD drive and an analog TV Out port, - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 109
of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive 11 troubleshooting 61 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 110
memory directional keys 27 diskette drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 111
external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 troubleshooting 64 finding Help and Support topics 6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 112
component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68 memory card reader locating 10 memory card types supported 35 using 35 - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 113
support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 www.gateway - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 114
memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer configuring 30 specifications 16 Standby mode 11 starting computer 11, 23 programs 29 static electricity 50 subnet mask entering 86 support 16 surge - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 115
before contacting 78 tutorial service 79 telephone support 78 testing network 92 training CD 80 classroom 80 Gateway Learning Libraries 80 Learn With Gateway 80 troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 116
troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 117
- Gateway DX420B | 8511050 - Gateway Computer User Guide - Page 118
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Gateway Computer
User Guide