Gateway DX4640-UB201A 8513028 - Gateway Hardware Reference Guide
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- Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 2
- Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 3
and comfortably 12 Reducing eye strain 13 Setting up your computer desk and chair 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain . . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 4
the color panel 40 Installing memory 41 Adding or replacing an optical disc drive 43 Replacing the memory card reader 45 Adding or replacing a hard drive 47 Adding or replacing an expansion card 48 Chapter 5: Maintaining Your Computer . . . . . 51 Setting up a maintenance schedule 52 Creating - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 5
www.gateway.com Checking the hard drive for errors 60 Defragmenting the hard drive 61 Backing up files 62 Scheduling maintenance tasks 64 Moving from your old computer 65 Transferring files and settings automatically 65 Transferring files and settings manually 66 Chapter 6: Troubleshooting - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 6
Contents Before calling Gateway Customer Care 96 Calling Customer Care 96 Appendix A: Legal Notices 97 Index 107 iv - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 12
Out Your Computer Front Important Your computer's hardware options , port locations, and indicators may vary from this illustration. Memory card reader Optical disc drive USB ports Copy button Optical disc drive (optional) IEEE 1394/ FireWire™ port Microphone jack Headphone jack Power button IR - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 13
fast, one-touch copying of photos from your memory card to a folder on your computer. The activity indicator inside teh button lights while files are being copied. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 14
Icon Voltage switch Power connector PS/2 keyboard port Case cover thumbscrew PS/2 mouse port Monitor (VGA) port Ethernet (network) jack Rear surround speaker jack Center/subwoofer jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) TV tuner card (optional) Wireless network - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 15
www.gateway.com Component Icon HDMI jack IEEE 1394 port USB ports S/PDIF Description Plug an HDMI cable into this jack and an HDMI input jack on a TV or other A/V device. HDMI carries a high-quality digital video and digital audio signal. Plug IEEE 1394 (also known as Firewire™) devices (such - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 16
Checking Out Your Computer Component Icon Ethernet (network) jack Rear speaker jack (black plug) Center/subwoofer jack (orange plug) (optional) Audio input (Line in) jack (blue plug) -ORSide speaker jack Video card (optional) TV tuner card (optional) Wireless network card (optional) Telephone - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 17
modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting the volume • Configuring the audio jacks • Installing - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 20
to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 21
computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set correctly for your location at the factory, but you can change it to match the electrical service User Guide. You can connect your computer to - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 22
computer. Starting your computer To start your computer: 1 Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. 2 Press the power button on the front of your computer. If your computer computer for the first time, follow the on-screen instructions - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 23
run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the "Customizing" chapter in your online User - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 24
the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer As a troubleshooting step, you may need to restart (reboot) your - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 25
gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer Function keys Audio playback keys Windows key Feature Icon Function keys Audio playback keys Windows key Fn key Fn key - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 26
Numeric keypad Description Press this key to access shortcut menus and help assistants in Windows. Press these keys to move the cursor and to copy, cut, and paste button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. 20 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 27
www.gateway.com As you move the mouse, the pointer (arrow) on the and place it in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking. - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 28
mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 55. - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 29
www.gateway.com Using optical drives Features Your optical drive has the with the label facing up. 3 Press the eject button to close the tray. Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then look on the front of - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 30
Layer, or DL. Using other types of blank media will result in less capacity. DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs. Blu-ray Disc Installing programs, playing audio CDs, playing - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 31
. Use a music program or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. Playing a DVD A Digital - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 32
, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 33
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the face plate of the reader. Each slot is assigned a different drive letter (for example, the - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 34
Started Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 35
gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 36
The Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 37
www.gateway.com IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 38
CHAPTER 3: Setting Up and Getting Started 32 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 39
Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Adding or replacing an expansion card 33 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 40
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 41
panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the left side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 42
to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the right side panel: 1 Make sure that the left side panel has already been removed by following the instructions in "Removing the left side panel - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 43
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the side panels by following the instructions in "Removing the left - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 44
tabs Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the bezel into the slots on the front of the computer until the tabs snap into place. 2 Replace the side panels that you removed previously by following the instructions in "Replacing the side panels" on - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 45
www.gateway.com Replacing the side panels To replace the side panels: 1 Make sure that all internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panels toward the front of the computer until the backs of the side panels are flush - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 46
CHAPTER 4: Upgrading Your Computer Replacing the color panel To replace the color panel on the front bezel: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Press the lower panel release tabs up, and press the upper panel release tabs inward. The - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 47
www.gateway.com 3 Slide the new color panel into position, then firmly press it against the front bezel until it clicks into place. 4 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. Installing memory When you upgrade the computer memory, make sure - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 48
memory module automatically. 6 Replace the side panel by following the instructions in "Replacing the side panels" on page 39. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 49
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 If you are installing a new drive ( - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 50
the drive cables using your notes from Step 3, or according to the manufacturer's instructions. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 38. 10 Replace the side panels by following the instructions in "Replacing the side panels" on page 39. 44 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 51
screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Firmly press the top bezel release tab. The release tab is in the top of the case, between the power supply and the - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 52
previously. 7 Plug the appropriate cables into the card reader. 8 Place the top bezel on top of the computer, then slide the bezel toward the front of the computer until it clicks into place. 9 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. 10 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 53
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the left side panel by following the instructions in "Removing the left side panel" on page 35. 2 Disconnect and label all hard drive cables - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 54
the left side panel by following the instructions in "Replacing the side panels" on page 39. 8 Reconnect all external cables and the power cord. 9 Turn on your computer. 10 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 55
notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Secure the new expansion card to the case using the screw you removed previously. 8 Replace the left side panel by following the instructions in "Replacing the side panels" on page 39. 49 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 56
CHAPTER 4: Upgrading Your Computer 50 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 57
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 51 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 58
X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as soon as possible. For instructions, see "Creating recovery discs" on page 89. 52 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 59
www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 60
injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 61
.gateway the keyboard does not work after it dries, you may need to replace it. Cleaning the monitor Caution A flat-panel display is made of If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 62
" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 63
www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 64
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Á Computer Á right-click drive Á Properties 1 Click (Start) then click Computer. The Computer window opens. 58 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 65
www.gateway.com 2 Right-click the drive that you want to check for available file and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Á Computer Á right-click drive Á Properties Á Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 66
hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 67
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 68
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 69
www.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 70
your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run -screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 71
new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 72
CHAPTER 5: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 73
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 75
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 76
"Preventing static electricity discharge" on page 34. Try these steps first If you have problems with your computer, try these things first: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 77
www.gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure Internet" on page 72. See "You get a "Download Error" message when Media Center tries to update the Program Guide" on page 86. See "You see a "Memory error" message" on page 83. See "You see a "Not - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 78
. See more troubleshooting at "Modem (dial-up)" on page 74. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 79
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 73 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 80
. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 81
technical support. • Review the troubleshooting information under "Internet and networking" on page 72. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 82
Troubleshooting 3 Click the Modem tab, then adjust the Speaker volume control. 4 Click OK twice to close the dialog boxes. Networking You cannot see the other computers on your network • If a network cable is connected to your computer from power for five seconds. • Make sure that all computers on - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 83
the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to a power outlet and to a video port on your computer, then make - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 84
contrast controls. • Change the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 85
page 56. • Update the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows volume controls are turned up (and mute - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 86
6: Troubleshooting • driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 87
the keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, blow the inside dry replace it. Files You get an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 88
CHAPTER 6: Troubleshooting A file was accidentally deleted • If a file was deleted while instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 83. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 89
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 90
" on page 79. Help For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Passwords Your computer does not accept your password • Windows passwords are case-sensitive. Make sure that CAPS LOCK is - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 91
quality output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. 85 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 92
CHAPTER 6: Troubleshooting • Screen resolution-Many TVs cannot display the high resolution that your computer's video signal uses, and may shift, scramble, or scroll the picture. For a better picture on a TV display, you may need to lower the computer's screen resolution to 800 × 600 or 640 × 480. - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 93
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 94
Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 69 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 95
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 96
CHAPTER 6: Troubleshooting The Create Backup Disc dialog box opens. This dialog box permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, insert a new disc when prompted, - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 97
come pre-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 87. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 98
-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 99
computer. Returning your system to its factory condition In case your computer experiences problems hard drive, then reinstalls Windows and all software and drivers that were pre-installed Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 100
CHAPTER 6: Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 101
.com Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 102
6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 103
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 97 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 104
a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. 98 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 105
is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 106
USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 107
gateway makes it unlawful for any person to use a computer or other electronic device to send any message via wiring associated with a single-line individual service may be extended by means of a certified the electrical ground connections of the power utility, telephone lines, and internal - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 108
connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 109
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 110
This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 111
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows . Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 112
APPENDIX A: Legal Notices 106 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 113
troubleshooting 73 card reader 7 cards adding expansion 48 inserting memory card 27 installing memory card 27 removing memory card 27 replacing expansion 48 slots 26 troubleshooting add-in card 85 troubleshooting expansion 85 troubleshooting memory card 80 TV tuner 10 types of memory cards supported - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 114
computer case 38 front bezel 38 unresponsive program 18 color panel replacing 7, 9 modem 9 mouse 7, 9 network 10, 15 power 8 power cord 8 printer 7, 9 PS/2 keyboard 8 PS/2 troubleshooting 74 troubleshooting connection speed 75 digital audio out 9 digital camera locating USB port 7, 9 digital video - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 115
66 troubleshooting 81 types 66 finding files 67 files and folders 66 Firewire port 7, 9, 30 Fn key 19 folders opening 21 fragmentation 61 front bezel removing 37, 38 replacing 38 function keys 19 G Gateway contact information 2 model number 2, 96 serial number 2, 96 Support 2 Gateway Recovery - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 116
and folders 59 replacing 47 scanning for errors 60, 83 troubleshooting 81 HDMI 9 video 7 K keyboard buttons 19 cleaning 55 features 19 110 PS/2 port 8 troubleshooting 81 USB port 7, 9 keys and buttons application 20 audio playback 19 Fn 19 function 19 mouse 21 navigating 20 numeric 20 Windows - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 117
.gateway.com extending computer life 53 suggested schedule 52 using Task Scheduler 64 media card reader 7 media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 83 memory card reader 7 inserting card 27 locating 6 memory card types supported 27 removing card - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 118
and Play devices IEEE 1394 support for 30 USB support for 30 pointer moving 21 ports See connections power button 7 connector 8 Hibernate mode 7 source problems 14 Standby/Resume 7 troubleshooting 77 turning off computer 17 turning on computer 16 power button 7 power supply 15 printer installing 30 - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 119
Schdeuler 64 techinal support Support 2 technical support tips before contacting 96 telephone jack 10 telephone support 96 top bezel removing 45 replacing 46 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 85 cable modem 73 cards 85 CD drive - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 120
96 telephone support 96 turning off computer 7, 17, 18 turning on computer 7, 16 TV tuner card 10 Windows Easy Transfer 65 Windows key 19 Windows System Restore 88 Windows Update 56 wired Ethernet troubleshooting 76 working safely 12 U uninterruptible power supply (UPS) 14 updating Windows 56 UPS - Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 121
- Gateway DX4640-UB201A | 8513028 - Gateway Hardware Reference Guide - Page 122
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