Gateway DX4710-UB301A 8513217 - Gateway Hardware Reference Guide
Gateway DX4710-UB301A - DX - 6 GB RAM Manual
View all Gateway DX4710-UB301A manuals
Add to My Manuals
Save this manual to your list of manuals |
Gateway DX4710-UB301A manual content summary:
- Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 1
REFERENCEGUIDE ® ® - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 2
- Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 3
and comfortably 14 Reducing eye strain 15 Setting up your computer desk and chair 15 Sitting at your computer 16 Avoiding discomfort and injury from repetitive strain . . 16 Preparing power connections 16 Protecting from power source problems 16 Connecting to a broadband modem or network 17 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 4
computer for RAID 40 Configuring RAID 40 Getting help 41 Chapter 5: Upgrading Your Computer memory 48 Adding or replacing an optical disc drive 50 Adding or replacing a hard drive 52 Adding or replacing an internal hard drive 52 Adding a removable hard drive 55 Replacing the power supply - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 5
files 74 Backing up files 76 Scheduling maintenance tasks 77 Moving from your old computer 78 Transferring files and settings automatically 78 Transferring files and settings manually 79 Chapter 7: Troubleshooting 81 Safety guidelines 82 Try these steps first 82 Error messages 83 Internet - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 6
92 Mouse 92 Keyboard 93 Files 93 Memory 96 Audio 96 Passwords 97 Expansion cards 97 Media Center 98 Checking for device problems 100 Recovering your system 101 Creating recovery discs 102 Recovering pre-installed software and drivers 104 Returning to a previous system condition 105 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 9
www.gateway.com Gateway contact information See your setup poster for Customer Care contact information. The label on the back of your computer contains information that identifies your computer model and serial number. Customer Care will need this information if you call for assistance. Microsoft - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Digital media manager USB ports Media navigation interface Optical disc drive Optical disc drive (optional) Multimedia panel Optical drive eject buttons Power button/ power indicator Backup button Removable hard drive carriers 6 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 13
" on page 55 and "Backing up files" on page 76. Digital media manager Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other devices into the digital media manager (memory card reader). For more information, see "Using the digital media manager" on page 29. USB - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 14
CHAPTER 2: Checking Out Your Computer Digital media manager Copy button Memory card reader USB ports Media control panel Home button Navigation buttons Stop -channel stereo RCA jack Left-channel stereo RCA jack Analog video RCA jack Headphone jack IEEE 1394/ Microphone jack FireWire jack 8 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 15
Back www.gateway.com Important Your computer's hardware options and port locations may vary from this illustration. Power connector Voltage switch Case cover jack Audio in/side speaker jack Add-in video card (optional) Expansion slot cover thumbscrew Side panel Phillips screw Telephone jack - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Power connector Voltage switch PS/2 keyboard port this port. Connect a VGA monitor to this port if the optional add-in video card is not installed. Connect an HDMI video device to this port. Plug USB (Universal Serial Bus) devices (such as - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 17
gateway.com Component Icon PS/2 mouse port IEEE 1394/FireWire port Ethernet (network) jack Center/subwoofer jack (orange) Audio in (Line in) jack (blue) -ORSide speaker jack Video card " in your online User Guide and "Connecting to a on your computer (Default). ■ Stereo out: Plug - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 18
CHAPTER 2: Checking Out Your Computer 12 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 19
Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Opening the hideaway port panels • Using the keyboard - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 21
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 22
to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 23
www.gateway.com Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 24
power button on the front of your computer. If your computer does not turn on, check the power cable connections. Power button Important Your computer has a built-in, variable-speed fan. In addition, your computer uses a powerful for its setup instructions. 5 To open your computer's Start menu, - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 25
www.gateway.com Waking up your computer Tip For more information about changing the power button mode, see the "Customizing" chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving mode called Sleep. While in Sleep mode, the power - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 26
arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 27
www.gateway.com Opening the hideaway port panels In addition to the many ports and jacks on the back, your computer also has ports contained within panels that can be retracted into the case. The retractable panels are the memory card reader and the multimedia panel. To open the hideaway port panels - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 28
to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key in combination with keys that have alternate functions defined, such as the F9-F12 keys. Press this key to access shortcut menus - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 29
www.gateway.com Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen. This illustration shows - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 30
adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other mouse settings, see the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 67. 24 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 31
www.gateway.com Using optical drives Features Your optical drive has the following basic components: Flip-down drive tray cover Eject button Loading an optical disc To - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 32
Up and Getting Started Identifying optical drive types Your computer may contain one of the following drive types. DVD-RW discs. Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 33
or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. Playing a DVD A Digital Versatile Disc (DVD - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 34
the disc burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio and video files You can create audio and - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 35
between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Copy button Memory card reader USB ports Memory card types The digital media manager supports several memory card types. To determine which types are supported by your card reader and - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 36
digital media manager includes a Copy button that makes it easy to copy pictures, movies, and data files from a memory card to your computer. To use the Copy button: 1 Insert the memory card into the appropriate slot in the digital media manager. 2 Press and hold the Copy button until the Smart Copy - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 37
www.gateway.com 4 When the Smart Copy dialog box closes, remove the memory card. Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 38
× in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 32 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 39
gateway.com Configuring the audio jacks If the back of your computer has five audio jacks, they are universal jacks. This means that they can be used for more than one purpose. For example, the blue jack on the computer card is installed in your computer, then the computer the computer audio computer - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 40
, see the device documentation and installation instructions. Your computer has IEEE 1394 (also known as computer. For more information about port locations, see "Checking Out Your Computer" on page 5. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 41
CHAPTER4 Advanced Hardware Setup • Setting up multiple monitors • Using a removable hard drive • Setting up RAID 35 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 42
drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID 0 for performance RAID 0 lets your computer see multiple hard drives as a single drive. This type of RAID can increase file access speeds, which is important if you work with video editing, sound editing, and - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 43
www.gateway.com How it increases performance The more drives you have in your RAID 0 array RAID 0 drive, each drive only has to read half of the file. So, the entire file is accessed by the computer up to twice as fast (using a two-drive RAID 0 array). In a three-drive RAID 0 array, if the file - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 44
storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total capacity. RAID 5 and 10 for both performance and security Understanding RAID 5 RAID 5 uses striping (at the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 45
www.gateway.com In the following graphic, each letter represents a unique block of data, and the number next to each letter represents drive. So if you have four drives (350 GB, 300 GB, 250 GB, and 200 GB) in a RAID 10 array, your computer recognizes a single drive with 400 GB total capacity. 39 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 46
a RAID volume: 1 Install additional hard drives as needed for your RAID plan. For instructions on installing hard drives, see "Adding or replacing a hard drive" on page 52. 2 Start (or restart) your computer, then press F9 during startup. The MediaShield Utility (RAID setup) screen opens. 3 To - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 47
then press ENTER. The Array Detail screen opens. Caution If your computer has the operating system installed on a RAID, deleting the RAID will remove and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) or use an Internet search engine to - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 48
CHAPTER 4: Advanced Hardware Setup 42 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 49
CHAPTER5 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Adding or replacing memory • Adding or replacing an optical disc drive • Adding or replacing a hard drive • Replacing the power supply • Adding or replacing an expansion card 43 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 50
Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power of the power supply. The components inside your computer are extremely cards by their edges or their metal - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 51
Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the left side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 44. 2 Shut down your - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 52
Upgrading Your Computer Removing the right side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power the left side panel has already been removed by following the instructions in "Removing the left side panel" on page 45. 2 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 53
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the left side panel by following the instructions in "Removing the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 54
and power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 55
following the instructions in "Replacing the side panels" on page 48. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is displayed - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 56
Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions drive. Drive data cable Drive power cable 4 Note any jumper settings on - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 57
www.gateway.com 5 Remove the two drive retention screws. Drive retention screws 6 Slide drive cables using your notes from Step 3, or according to the manufacturer's instructions. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 48. 10 Replace the side - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 58
Upgrading Your Computer drive. 1 Remove the left and right side panels by following the instructions in "Removing the left side panel" on page 45 and "Removing the right side panel" on page 46. 2 On the right side of the computer, label and disconnect the cables for all internal hard drives, noting - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 59
www.gateway.com 3 Remove the thumbscrew that secures the hard drive cage to the computer, then slide the hard drive cage out of the computer. Hard drive cage thumbscrew 4 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 60
CHAPTER 5: Upgrading Your Computer 5 If you are replacing a drive, note any jumper settings on the old drive (if any) and set the jumpers on the new drive to be the same. - OR - If you are adding a new drive, set the jumpers as instructed by the drive's user guide. 6 Secure the new hard drive into - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 61
www.gateway.com 13 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 101. Adding a removable hard drive You can use your computer - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 62
CHAPTER 5: Upgrading Your Computer 3 Pull the handle of one of the carriers to remove it from the computer. The empty carrier looks like this: 4 Align your new hard drive with the carrier so the end with the connectors is at the opposite end - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 63
www.gateway.com 6 Carefully pry the sides of the carrier away from each other drive and carrier fully into the hard drive slot on the front of your computer. 8 Turn your computer on. Your new drive is recognized by your computer. Depending on the hard drive you installed, it may need to be formatted - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 64
To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To replace the power supply: 1 Follow the instructions in "Preventing static electricity discharge" on page 44. 2 Remove the two side - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 65
out of the computer. 6 Insert the new power supply and cables into the case, then secure it to the case using the four Phillips screws you removed previously. 7 Reconnect the power supply cables using your notes from Step 3. 8 Replace the side panels by following the instructions in "Replacing the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 66
CHAPTER 5: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the left side panel" on page 45. Important Your computer hardware options and port locations may vary from the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 67
www.gateway.com 3 Open the expansion card cover. 4 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 5 If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 68
CHAPTER 5: Upgrading Your Computer 9 Tighten the thumbscrew on the expansion card cover. 10 Return your computer to its upright position. 11 Replace the side panels by following the instructions in "Replacing the side panels" on page 48. 62 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 69
CHAPTER6 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Backing up files • Scheduling maintenance tasks • Moving from your old computer 63 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 70
CHAPTER 6: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 64 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 71
www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 72
of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 73
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 74
can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. 68 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 75
www.gateway.com Using BigFix BigFix may be installed on your computer. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 76
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start), then click - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 77
www.gateway.com 2 Right-click the drive that you want to check for available file and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 78
hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 79
gateway problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support it is normal. In order for your computer to use a file, Windows must - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 80
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 81
www.gateway.com To back up files: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 82
backup, see "Using a removable hard drive" on page 36 for more information. 1 Press the Backup button near the power button on the front of your computer. Backup button Windows' Backup and Restore Center opens. 2 Click Back up files, then follow the on-screen instructions to complete your backup. 76 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 83
basic tasks or click Create Task for more complex tasks, then follow the on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type task scheduler in the Search Help box, then press ENTER. 77 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 84
to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 85
www.gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 86
CHAPTER 6: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 87
CHAPTER7 Troubleshooting • Safety guidelines • Try these steps first • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 88
"Preventing static electricity discharge" on page 44. Try these steps first If you have problems with your computer, try these things first: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 89
gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory Guide" on page 99. See "You see a "Memory error" message" on page 96. See "You see a - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 90
. See more troubleshooting at "Modem (dial-up)" on page 86. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 91
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 85 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 92
. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 93
technical support. • Review the troubleshooting information under "Internet and networking" on page 84. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 94
Troubleshooting 3 Click the Modem tab, then adjust the Speaker volume control. 4 Click OK twice to close the dialog boxes. Networking For more information, see the Networking chapter in your User Guide. You cannot see the other computers from power for five seconds. • Make sure that all computers on - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 95
resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to a power outlet and to a video port on your computer, then make sure that - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 96
CHAPTER 7: Troubleshooting The color is not uniform • Make sure instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 97
disc, see "Cleaning optical discs" on page 68. • Update the device driver. For instructions, see "Checking for device problems" on page 100. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 98
7: Troubleshooting • driver. For instructions, see "Checking for device problems" on page 100. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 99
gateway keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, turn the keyboard instructions, see "Deleting unnecessary files" on page 71. Help For more information about file management, click Start, then click Help and Support - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 100
CHAPTER 7: Troubleshooting A file was accidentally deleted • If a file was deleted while instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 95. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 101
errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 102
, then click Help and Support. Type memory error in the Search Help box, then press ENTER. You see a "Memory error" message • Run the Memory Diagnostic Tool. Click (Start), type Memory Diagnostic Tool, then press ENTER. Click Restart now and check for problems. Your computer restarts and runs the - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 103
www.gateway.com Passwords Your computer does not accept your password • Windows passwords are case-sensitive. Make sure that CAPS LOCK is turned off, then retype the password. Expansion cards The computer does not recognize an expansion card • Restart your computer. • Make sure that you have - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 104
output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI/HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. • Screen resolution - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 105
as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Guide • You must be connected to the Internet to update the Program Guide. Make sure that your computer is connected to the Internet. For information about manually updating the Program Guide - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 106
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 107
in "Try these steps first" on page 82 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 108
CHAPTER 7: Troubleshooting Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 109
www.gateway.com The Create Backup Disc dialog box opens. This dialog box tells Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 110
come pre-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 100. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 111
gateway.com 3 Click Contents. A list of software and device drivers . In most cases of hard-to-resolve software problems, you can return to one of these restore points or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 112
7: Troubleshooting 2 restart your computer. Returning your system to its factory condition In case your computer experiences problems that are everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system. If you can access important - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 113
installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens by restarting your computer, then continues by copying files to your hard drive. This process may take a while, but a Gateway Recovery Management screen - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 114
CHAPTER 7: Troubleshooting Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 115
www.gateway.com Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 116
CHAPTER 7: Troubleshooting 110 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 117
APPENDIX A Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 111 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 118
instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer receiver card, make Gateway - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 119
instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power The accessories associated with this equipment are: shielded video cable when an external monitor is connected. These accessories - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 120
not expressly approved by Gateway could void the FCC 47) rules. On the computer or modem card is a label that contains 68-compliant. See installation instructions for details. The Ringer service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 121
with a single-line individual service may be extended by means of ground connections of the power utility, telephone lines, and procedures other than those specified in this manual may result in hazardous radiation exposure. To of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 122
(for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 123
Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 124
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 125
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 126
APPENDIX A: Legal Notices 120 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 127
A AC power connector 10 troubleshooting 85 cards adding expansion 60 inserting memory card 29 installing memory card 29 removing memory card 29 replacing expansion 60 slots 29 troubleshooting add-in card 97 troubleshooting expansion 97 troubleshooting memory card 92 types of memory cards supported - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 128
24 closing computer case 48 front mouse 7, 10, 11 network 11, 17 power 10 power cord 10 printer 7, 10 PS/2 keyboard 10 troubleshooting 86 troubleshooting connection speed 87 digital audio out 10 digital camera locating USB port 7, 10 digital video camera locating IEEE 1394 port 11 DIMM See memory - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 129
www.gateway.com documentation User Guide 2 double-clicking 24 dragging 24 drivers re-installing 101, 104 drives backing up files 74 checking for errors 72, 95 checking for free space 70 defragmenting 73 DVD 26 optical 25 recordable CD 26 recordable DVD 26 troubleshooting 91, 93 DSL modem 17 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 130
video camera 34 expansion card 60 front bezel 47 memory 48 peripheral devices 34 power supply 58 printer 34 scanner 34 side panel 45, 46 Internet troubleshooting 70 cleaning case 66 cleaning CD 68 cleaning computer display 67 cleaning computer screen 67 cleaning DVD 68 cleaning keyboard 67 cleaning - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 131
www.gateway.com installing 48 replacing 48 troubleshooting 96 memory card reader 7 inserting card 29 locating 6 memory card types supported 29 removing card 30 using 29 Memory Stick 29 microphone jack 7, 10 Microsoft Certificate of Authenticity 3 model number 3, 109 modem cable 17 connecting 17 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 132
and Play devices IEEE 1394 support for 34 USB support for 34 pointer moving 23, 24 ports See connections power button 7 connector 10 Hibernate mode 7 source problems 16 Standby/Resume 7 troubleshooting 89 turning off computer 19 turning on computer 18 power button 7 power supply replacing 58 printer - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 133
identification label 3, 109 T Task Schdeuler 77 techinal support Support 2 technical support tips before contacting 109 telephone support 109 transferring files from old computer 78, 79 settings from old computer 78 troubleshooting add-in cards 97 cable modem 85 cards 97 CD drive 91 dial-up modem 86 - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 134
technical support 109 telephone support 109 turning off computer 7, 19, 20 turning on computer 7, 18 Windows Update 68 wired Ethernet troubleshooting 88 working safely 14 X xD 29 Z Zip drive 74 U uninterruptible power supply (UPS) 16 updating Windows 68 UPS 16 USB port 7, 10, 34 V video playing - Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 135
- Gateway DX4710-UB301A | 8513217 - Gateway Hardware Reference Guide - Page 136
MAN JOPLIN HW REF GDE R0 8/08
®
REFERENCE
GUIDE