Gateway E-2100 E-2100 User's Guide
Gateway E-2100 Manual
 |
View all Gateway E-2100 manuals
Add to My Manuals
Save this manual to your list of manuals |
Gateway E-2100 manual content summary:
- Gateway E-2100 | E-2100 User's Guide - Page 1
Your Gateway Computer E-2100 user's guide Customizing Troubleshooting - Gateway E-2100 | E-2100 User's Guide - Page 2
- Gateway E-2100 | E-2100 User's Guide - Page 3
Tower Back 10 Desktop to tower conversion 13 Identifying your model 14 Gateway model number 14 Gateway serial number 14 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories 18 2 Setting Up Your Computer 21 Protecting from power source problems 22 Working - Gateway E-2100 | E-2100 User's Guide - Page 4
hard drive space 66 Checking hard drive space 66 Using Disk Cleanup 67 Checking the hard drive for errors 68 Defragmenting the hard drive Restoration CDs 88 Reinstalling device drivers 89 Updating device drivers 91 Reinstalling programs 92 Reinstalling Windows 94 7 Upgrading Your Computer - Gateway E-2100 | E-2100 User's Guide - Page 5
Replacing the hard drive 133 Adding or replacing add-in cards 136 Replacing the power supply 138 Replacing the system board 140 Installing memory 144 Replacing the system battery 149 8 Using the BIOS Setup Utility 151 Opening the BIOS Setup utility 152 Updating the BIOS 154 Setting the BIOS - Gateway E-2100 | E-2100 User's Guide - Page 6
Mouse 175 Power 176 Printer 176 Sound 178 Telephone support 180 Before calling Gateway Technical Support 180 Telephone support 181 Tutoring and training 182 Self-help 182 Tutoring 182 Training 183 A E-2100 Specifications 185 B Safety, Regulatory, and Legal Information 189 Index 199 iv - Gateway E-2100 | E-2100 User's Guide - Page 7
basic features of your Gateway E-2100 computer. Read this chapter to learn: ■ How to identify the features of your Gateway computer ■ How to locate your computer's model and serial number ■ How to locate the Microsoft Certificate of Authenticity ■ How to locate the specifications for your computer - Gateway E-2100 | E-2100 User's Guide - Page 8
1: Checking Out Your Gateway E-2100 Computer Identifying your computer case style Use the following descriptions to identify your computer case style. Gateway Mid Tower Gateway Micro Tower The Gateway Mid Tower case has an access door on the front that covers the drive bays and other components - Gateway E-2100 | E-2100 User's Guide - Page 9
Mid Tower Front Gateway Mid Tower Front Your computer may contain any of the following components. CD/DVD/Recordable drive 5.25-inch drive bay cover 3.5-inch drive bay cover Diskette drive Power button CD/DVD eject button USB ports Diskette eject button Headphone jack (optional) Microphone - Gateway E-2100 | E-2100 User's Guide - Page 10
Chapter 1: Checking Out Your Gateway E-2100 Computer Component Icon Description CD/DVD/Recordable drive Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs (depending on drive type). For more information, see "Using - Gateway E-2100 | E-2100 User's Guide - Page 11
USB ports Microphone jack Headphone/speakers (Line out) jack Audio input (Line in) jack Telephone jack (optional) Modem jack (optional) Kensington lock slot Case cover shipping screw Microsoft Certificate of Authenticity Ethernet (Network) jack Add-in card retention thumbscrew www.gateway.com 5 - Gateway E-2100 | E-2100 User's Guide - Page 12
Chapter 1: Checking Out Your Gateway E-2100 Computer Component Power connector Voltage switch PS/2 mouse this jack. This jack is color-coded green. Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer. This jack is color-coded blue. If your - Gateway E-2100 | E-2100 User's Guide - Page 13
Gateway Mid Tower Back Component Modem jack (optional) Icon Description Plug a modem cable into this jack. Kensington™ lock slot Case cover shipping screw Microsoft Certificate of Authenticity Ethernet Authenticity (COA) contains your Windows product key. Plug an Ethernet network cable or a device - Gateway E-2100 | E-2100 User's Guide - Page 14
Chapter 1: Checking Out Your Gateway E-2100 Computer Gateway Micro Tower Front Your computer may contain any of the following components. CD/DVD eject button CD/DVD/Recordable drive Power button Zip drive eject button Zip drive Diskette drive Diskette eject button USB ports Microphone jack - Gateway E-2100 | E-2100 User's Guide - Page 15
button Power button USB ports Icon Description Press this button to open the CD or DVD drive tray. For more information, see "Using the CD or DVD drive" on page 42. Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable CDs and DVDs - Gateway E-2100 | E-2100 User's Guide - Page 16
Gateway E-2100 Computer Gateway Micro Tower Back Your computer may contain any of the following components. PS/2 keyboard port USB ports Serial port Monitor port USB ports Microphone jack PS/2 mouse port Kensington lock slot Case cover shipping screw Parallel port Ethernet (Network) jack Audio - Gateway E-2100 | E-2100 User's Guide - Page 17
Plug a parallel device (such as a printer) into this port. Plug an Ethernet network cable or a device (such as a DSL or cable modem) into this jack. Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer. This jack is color-coded blue. If your - Gateway E-2100 | E-2100 User's Guide - Page 18
Chapter 1: Checking Out Your Gateway E-2100 Computer Component Headphone/speakers (Line out) jack Voltage switch Icon Description Plug powered, analog front speakers, an external amplifier is operating in an environment such as this, the voltage switch should be moved to 230. 12 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 19
Gateway Micro Tower Back Desktop to tower conversion You can convert your Gateway Micro Tower case from desktop to tower configuration using the rotating foot included with your system. www.gateway.com 13 - Gateway E-2100 | E-2100 User's Guide - Page 20
can locate the Gateway serial number: ■ Printed on a white sticker on the front or top of your computer case. ■ Printed on the customer invoice that came with your computer. The invoice also contains your customer ID number. ■ Displayed in HelpSpot in Windows XP. Click Start, Help and Support, then - Gateway E-2100 | E-2100 User's Guide - Page 21
Identifying your model Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer case includes the product key code for your operating system. www.gateway.com 15 - Gateway E-2100 | E-2100 User's Guide - Page 22
computer, such as memory size, memory type, and hard drive size, go to the My Computer Info link in HelpSpot or visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. In Windows XP, view your computer - Gateway E-2100 | E-2100 User's Guide - Page 23
Finding your specifications You can also find out more about your computer at the Gateway eSupport site. Visit support.gateway.com. For more information, see "Using eSupport" on page 37. www.gateway.com 17 - Gateway E-2100 | E-2100 User's Guide - Page 24
Gateway E-2100 Computer Accessories Gateway offers various accessories that can help you make the most of using your computer. To order accessories, visit the Accessory Superstore at accessories.gateway , drives, and printers on linked computers, play multiplayer games, and even share one Internet - Gateway E-2100 | E-2100 User's Guide - Page 25
storage space, try adding a second hard drive or replacing your existing hard drive with a larger drive. For more information about installing a larger drive, see "Adding or replacing a hard drive" on page 109 or "Replacing the hard drive" on page 133. Memory Large programs, such as multimedia games - Gateway E-2100 | E-2100 User's Guide - Page 26
Chapter 1: Checking Out Your Gateway E-2100 Computer 20 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 27
2 Setting Up Your Computer This chapter provides basic information about your Gateway computer. Read this chapter to learn how to: ■ Use your computer safely ■ Start and turn off your computer ■ Restart (reboot) your computer 21 - Gateway E-2100 | E-2100 User's Guide - Page 28
Chapter 2: Setting Up Your Computer Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normally. For more information, see "Setting up an uninterruptible power supply" on page 84. 22 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 29
glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect lighting in your work occasionally, and try to focus on distant objects. www.gateway.com 23 - Gateway E-2100 | E-2100 User's Guide - Page 30
curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top is no higher than eye level, the monitor controls are within reach, and the screen is tilted to be perpendicular to your line - Gateway E-2100 | E-2100 User's Guide - Page 31
to change your position, stretch your muscles, and relieve your eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com 25 - Gateway E-2100 | E-2100 User's Guide - Page 32
Turn on the monitor. 3 Turn on your computer and speakers. 4 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. 5 Turn on any peripheral devices, such as printers or scanners, and see the documentation that came with the device for - Gateway E-2100 | E-2100 User's Guide - Page 33
your computer in Windows XP: 1 Click Start, then click Turn Off Computer. The Turn Off Computer dialog box opens. 2 Click Turn Off. Windows shuts down and it. To turn off your computer in Windows 2000: 1 Click Start, then click Shut Down. The Shut Down Windows dialog box opens. 2 Click the arrow - Gateway E-2100 | E-2100 User's Guide - Page 34
unresponsive programs and restart your computer: 1 Press CTRL+ALT+DEL, then click Task Manager. The Task Manager window opens. 2 Click the Applications tab, then click the program that is not responding. 3 Click End Task. the power button for about five seconds, then release it. 28 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 35
3 Getting Help This chapter tells you about additional information resources available to help you use your computer. Read this chapter to learn how to access: ■ HelpSpot™ ■ Do More With Gateway ■ Online help ■ Gateway Web site 29 - Gateway E-2100 | E-2100 User's Guide - Page 36
HelpSpot, an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Who to - Gateway E-2100 | E-2100 User's Guide - Page 37
HelpSpot You can find help information by clicking a link, performing a search, or browsing the index. To learn about using your Gateway computer, your mouse, and other tasks, click the Using your Gateway computer link on the HelpSpot main page. www.gateway.com 31 - Gateway E-2100 | E-2100 User's Guide - Page 38
words you entered in the Search box. You must be connected to the Internet to search for and access these topics. ■ Gateway.com Search - These topics are located on the Gateway Web site and contain the words you entered in the Search box. You must be connected to the Internet to search - Gateway E-2100 | E-2100 User's Guide - Page 39
videos HelpSpot contains several short videos to help introduce you to new concepts or show you how to perform various tasks. To play a HelpSpot video: ■ To watch a video in HelpSpot, click Video and online tutorials on the HelpSpot home page, then click a video title. The video plays. www.gateway - Gateway E-2100 | E-2100 User's Guide - Page 40
, a tool that provides additional information about using your Gateway computer for digital music, digital photography, digital video, gaming, and other programs. To access Do More With Gateway in Windows XP, click Start, then click Do More With Gateway. Click the topics listed on the left-side of - Gateway E-2100 | E-2100 User's Guide - Page 41
. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. www.gateway.com 35 - Gateway E-2100 | E-2100 User's Guide - Page 42
Help Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your system. Visit the Gateway eSupport Web site at support.gateway.com. 36 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 43
of how-to articles and videos on topics such as making audio CDs and installing a hard drive. Downloads tab The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click All Downloads to walk through - Gateway E-2100 | E-2100 User's Guide - Page 44
Chapter 3: Getting Help 38 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 45
4 Using Drives and Multimedia This chapter provides information on using the multimedia capabilities of your computer. Read this chapter to learn how to: ■ Use the diskette drive ■ Use the CD or DVD drive ■ Record your own CDs and DVDs 39 - Gateway E-2100 | E-2100 User's Guide - Page 46
and Multimedia Using the diskette drive The diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files water or magnetic fields. Exposure could damage the data on the diskette. Diskette drive Activity light Eject button 40 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 47
the label side facing up. The diskette locks into the drive and the diskette eject button pops out. 2 To access a file on the diskette in Windows XP, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the file name. - OR - To access - Gateway E-2100 | E-2100 User's Guide - Page 48
drive for one or more of the following logos. Your drive may be a combo drive with multiple logos and multi-functionality. If your drive has this logo... Your drive type is a... CD drive Use your drive to... Install programs, play audio play audio CDs, play DVDs, access data, and record video and - Gateway E-2100 | E-2100 User's Guide - Page 49
Inserting a CD or DVD CD or DVD drive Using the CD or DVD drive Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. www.gateway.com 43 - Gateway E-2100 | E-2100 User's Guide - Page 50
To insert a CD or DVD: 1 Press the eject button next to the CD or DVD drive. The CD or DVD drive tray opens. 2 Place the disc in the tray with the label facing up. Important When you to play is facing up. 3 Press the eject button again. The CD or DVD drive tray closes. 44 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 51
DVDs You can use Nero Express to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more. Important We recommend that you do not use your computer may not be able to listen to these CDs on your computer. www.gateway.com 45 - Gateway E-2100 | E-2100 User's Guide - Page 52
Chapter 4: Using Drives and Multimedia Copying a CD or DVD To copy a music CD, data CD, or data DVD: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 46 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 53
-recordable drive. 4 Click the arrow to open the Source drive list, then click the drive that contains your source disc. 5 Click the arrow to open the Destination drive list, then click your recordable drive. 6 If you have two CD or DVD drives, click to select the Quick copy check box. www.gateway - Gateway E-2100 | E-2100 User's Guide - Page 54
Chapter 4: Using Drives and Multimedia 7 Click Burn. The Nero's Title and CD Database dialog box opens. 48 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 55
using one drive, Nero Express copies the tracks or files to your hard drive. If you are using two drives, hard drive to the writable CD or DVD. 10 When a message tells you that the recording is complete, click OK. 11 Click Next to return to the main Nero Express screen. 12 Click Exit. www.gateway - Gateway E-2100 | E-2100 User's Guide - Page 56
All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert a blank, writable CD or DVD into your recordable drive. 3 If a dialog box opens, click Take no action, then click OK. 4 Move your pointer over Data, then click Data Disc. The Disc Content screen - Gateway E-2100 | E-2100 User's Guide - Page 57
opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 Click Add. You can - Gateway E-2100 | E-2100 User's Guide - Page 58
and Multimedia 9 Click Next. The Final Burn Settings screen opens. 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 When a message tells you that the recording - Gateway E-2100 | E-2100 User's Guide - Page 59
DVDs To copy music CD tracks to your hard drive: 1 Click Start, All Programs, Burn a CD or Data DVD, Nero Programs, then click Nero Express. Nero Express opens. 2 Insert the music CD that has the tracks you want to copy into your CD drive. 3 If an Audio CD dialog box opens, click Take no - Gateway E-2100 | E-2100 User's Guide - Page 60
Chapter 4: Using Drives and Multimedia 5 Click the Save Tracks icon. The Nero's Title and CD Database dialog box opens. 6 Wait until the dialog box closes. - OR Click Cancel. 54 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 61
recording process begins. - OR - To record selected tracks, hold down the CTRL key, click the tracks you want, then click GO. The recording process begins. 10 After the recording is complete, click Close. www.gateway.com 55 - Gateway E-2100 | E-2100 User's Guide - Page 62
Nero Express. Nero Express opens. 2 Insert a blank, writable CD into your recordable drive. 3 If a dialog box opens, click Take no action, then click OK. 4 Move your pointer over Music, then click one of the following options: ■ Audio CD to create a music CD that will play on all CD players. Nero - Gateway E-2100 | E-2100 User's Guide - Page 63
The screen you use to add files opens. Creating CDs and DVDs www.gateway.com 57 - Gateway E-2100 | E-2100 User's Guide - Page 64
opens. 6 Browse to the folder that contains the files you want to add. You can click the arrow to open the Location list, then click a drive or folder, or you can click folders in the Name list. Press and hold the CTRL key to select multiple files. 7 Click Add. You can - Gateway E-2100 | E-2100 User's Guide - Page 65
9 Click Next. The Final Burn Settings screen opens. Creating CDs and DVDs 10 Click the arrow to open the Current recorder list, then click your recordable drive. 11 Click Burn. The Burning Process screen opens and Nero Express burns the files to the CD. 12 When a message tells you that the - Gateway E-2100 | E-2100 User's Guide - Page 66
can use: ■ Nero BackItUp to create a backup of files on your hard drive, then use BackItUp to restore the files you backed up in case of a hard drive failure, virus, or other problem. ■ Nero CD-DVD Speed to test your CD and DVD drives for transfer rates, load and eject times, seek and access times - Gateway E-2100 | E-2100 User's Guide - Page 67
5 Maintaining Your Computer This chapter provides basic information about maintaining your computer hardware and software. Read this chapter to learn how to: ■ Care for your computer ■ Protect your computer from viruses ■ Manage hard drive space ■ Back up files ■ Clean your computer 61 - Gateway E-2100 | E-2100 User's Guide - Page 68
viruses Manage hard drive space Clean up hard drives Scan hard drive for errors Defragment hard drive Back up files Clean computer Immediately Monthly When needed after purchase X X X X X X X X X X X X See... page 63 page 66 page 67 page 68 page 70 page 72 page 74 62 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 69
file on a computer, then spreads from one computer to another. Viruses can damage data , attached to e-mail messages, or downloaded from the Internet. ■ Checking all Support For more information about protecting your computer against viruses in Windows XP, click Start, then click Help and Support - Gateway E-2100 | E-2100 User's Guide - Page 70
for Viruses. Scan 3 Click the type of scan you want to make in the Scan for Viruses area, then under Actions, click Scan. 64 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 71
instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update The LiveUpdate wizard opens. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection - Gateway E-2100 | E-2100 User's Guide - Page 72
5: Maintaining Your Computer Managing hard drive space Windows provides several utilities you can use to manage your hard drive. Checking hard drive space To check hard drive space: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click - Gateway E-2100 | E-2100 User's Guide - Page 73
space Using Disk Cleanup Delete unnecessary files, such as temporary Windows files, to free hard drive space. To use the Windows Disk Cleanup program: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR In Windows 2000, double-click the My Computer icon. The My - Gateway E-2100 | E-2100 User's Guide - Page 74
files in Windows XP, click Start, then click Help and Support. Type the keyword disk cleanup in the HelpSpot Search box , then click the arrow. Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program - Gateway E-2100 | E-2100 User's Guide - Page 75
finished checking the drive for errors, it provides a summary of the problems that it found. 6 Correct any problems that are found by following the on-screen instructions. 7 Click OK. Help and Support For more information about checking the hard drive for errors in Windows XP, click Start, then - Gateway E-2100 | E-2100 User's Guide - Page 76
it to start over. To defragment the hard drive: 1 In Windows XP, click Start, then click My Computer. The My Computer window opens. - OR - In Windows 2000, double-click the My Computer icon. The My Computer window opens. 2 Right-click the hard drive that you want to defragment, for example Local - Gateway E-2100 | E-2100 User's Guide - Page 77
in the top-right corner to close the Disk Defragmenter window. Help and Support For more information about defragmenting the hard drive in Windows XP, click Start, then click Help and Support. Type the keyword defragmenting in the HelpSpot Search box , then click the arrow. www.gateway.com 71 - Gateway E-2100 | E-2100 User's Guide - Page 78
complete hard drive backup. For more information, see "Creating CDs and DVDs" on page 45. If you do not have a high-capacity backup device and you want to purchase one, you can contact Gateway's Add-on Sales department or visit the Accessories Store at accessories.gateway.com. Help and Support For - Gateway E-2100 | E-2100 User's Guide - Page 79
and follow the on-screen instructions to customize the task. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. Help and Support For more information about using the Scheduled Tasks Wizard in Windows XP, click Start, then click Help - Gateway E-2100 | E-2100 User's Guide - Page 80
of air that has a narrow, straw-like extension ■ Isopropyl alcohol ■ Cotton swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical attempt to clean dust from the inside your computer. 74 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 81
dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Cleaning the monitor screen If your monitor is a flat panel display, use a soft cloth and water to (never directly on the screen), and wipe the screen with the cloth. www.gateway.com 75 - Gateway E-2100 | E-2100 User's Guide - Page 82
the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. Clean your optical mouse by wiping the dust, lint, or dirt from the mouse ball with a soft cloth. 76 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 83
dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. Help and Support For a video tutorial about cleaning the mouse in Windows XP, click Start, then click Help and Support. Type the keyword Video tutorials in the HelpSpot Search box , then - Gateway E-2100 | E-2100 User's Guide - Page 84
plan to be away for only a short time. Windows lets you use the following modes to conserve energy when most devices except memory. However, the information in the memory is not saved to the hard drive. If power computer, it reads the memory information from the hard drive and opens the programs and - Gateway E-2100 | E-2100 User's Guide - Page 85
On Enter Hibernate In Windows XP, click Start, then click mode (must be Turn hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme. Advanced power settings let you assign different power saving modes to the power button. www.gateway - Gateway E-2100 | E-2100 User's Guide - Page 86
power scheme: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double - Gateway E-2100 | E-2100 User's Guide - Page 87
Windows XP, click Start, then click Help and Support. Type the keyword power scheme in the HelpSpot Search box , then click the arrow. Changing advanced power settings To change advanced power management settings: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window - Gateway E-2100 | E-2100 User's Guide - Page 88
, then click the power setting mode you want to use. 5 Click OK. Help and Support For more information about changing the power management settings in Windows XP, click Start, then click Help and Support. Type the keyword power management in the HelpSpot Search box , then click the arrow. 82 - Gateway E-2100 | E-2100 User's Guide - Page 89
Hibernate mode: 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 2 Click/Double - Gateway E-2100 | E-2100 User's Guide - Page 90
(UPS): 1 In Windows XP, click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. - OR - In Windows 2000, click Start, Settings, then click Control Panel. The Control Panel window opens. 84 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 91
where the UPS device is attached. 7 Click Finish, then click OK. Help and Support For more information about setting up an uninterruptable power supply in Windows XP, click Start, then click Help and Support. Type the keyword uninterruptable power supply in the HelpSpot Search box , then click - Gateway E-2100 | E-2100 User's Guide - Page 92
Chapter 5: Maintaining Your Computer 86 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 93
6 Restoring Software Read this chapter to learn how to: ■ Reinstall device drivers ■ Update device drivers ■ Reinstall programs ■ Reinstall Windows 87 - Gateway E-2100 | E-2100 User's Guide - Page 94
in Windows XP, click Start, then click Help and Support. Type the keyword troubleshooting in the HelpSpot Search box , then click the arrow. ■ See the Troubleshooting section of this guide. If these steps do not resolve the problem, use the Gateway Restoration CDs to reinstall device drivers or - Gateway E-2100 | E-2100 User's Guide - Page 95
to do so while troubleshooting or if a message tells you that there is a problem with a device driver, reinstall the device drivers by following the instructions in "To reinstall device drivers:" on page 89. If you just reinstalled Windows XP or Windows 2000, the device drivers were automatically - Gateway E-2100 | E-2100 User's Guide - Page 96
E-Series computer, then install your driver on the other E-Series computer. Help and Support For more information about reinstalling device drivers in Windows XP, click Start, then click Help and Support. Type the keyword drivers in the HelpSpot Search box , then click the arrow. 90 www.gateway - Gateway E-2100 | E-2100 User's Guide - Page 97
to select your Gateway computer type, click E-Series / Business Use, then click Continue. 4 Click the Web Updates tab. 5 Click Check Now. The Connect window opens. 6 Install available updated device drivers by following the on-screen instructions. Depending on the device driver you are updating, you - Gateway E-2100 | E-2100 User's Guide - Page 98
follow the installation instructions on each CD. If you want to reinstall a program, uninstall the old version first. To reinstall programs from the Applications CD(s): 1 If you just reinstalled Windows, go to Step 4. Otherwise, go to the next step. 2 In Windows XP, click Start, Control Panel, then - Gateway E-2100 | E-2100 User's Guide - Page 99
if a setup wizard opens when you restart your computer, follow the on-screen instructions. Help and Support For more information about reinstalling programs in Windows XP, click Start, then click Help and Support. Type the keyword installing programs in the HelpSpot Search box , then click the - Gateway E-2100 | E-2100 User's Guide - Page 100
the problem: ■ Troubleshooting. For more information, see "Troubleshooting" on page 159. ■ Reinstalling device drivers. For more information, see "Reinstalling device drivers" on page 89. If the options above do not correct the problem, you can use the Restoration CDs to reinstall Windows and - Gateway E-2100 | E-2100 User's Guide - Page 101
hard drive (HDD) controllers, such as a RAID 0 controller, select 1. Normal installation of Windows (XP or 2000). - OR - If your computer has special hard drive (HDD) controllers, such as a RAID 0 controller, select 2. Installation of Windows w/ special Hard Disk Drive (HDD) controller drivers - Gateway E-2100 | E-2100 User's Guide - Page 102
Chapter 6: Restoring Software 96 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 103
case style ■ Open the computer case ■ Remove and install drives and components ■ Remove and install add-in cards ■ Remove and install system boards ■ Add memory ■ Change the battery You must open the computer case to upgrade or replace components. If you are not comfortable with these procedures - Gateway E-2100 | E-2100 User's Guide - Page 104
parts ■ Is near a grounded outlet so you can test your computer after installation ■ Is near a telephone (in case you need help from Gateway Technical Support). The telephone must be directly connected to a telephone jack and cannot be connected to your computer Gathering the tools you need Some - Gateway E-2100 | E-2100 User's Guide - Page 105
or their metal mounting brackets. Avoid touching the edge connectors and components on the cards. Never slide expansion cards or components over any surface. www.gateway.com 99 - Gateway E-2100 | E-2100 User's Guide - Page 106
drive bays and other components. For information on the Gateway Mid Tower case, see "Gateway Mid Tower Case" on page 101. The Gateway Micro Tower has a rotating base and does not have an access door. For information on the Gateway Micro Tower case, see "Gateway Micro Tower Case" on page 124. 100 - Gateway E-2100 | E-2100 User's Guide - Page 107
case style. For more information, see "Identifying your computer case style" on page 100. 2 Follow the instructions in "Preventing static electricity discharge" on page 99. 3 Shut down your computer, screw. For information about the location of the screw, see "Gateway Mid Tower Back" on page 5. www - Gateway E-2100 | E-2100 User's Guide - Page 108
Chapter 7: Upgrading Your Computer 6 Push in on the cover release handle. 102 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 109
7 Pull the side panel away from the case. Gateway Mid Tower Case www.gateway.com 103 - Gateway E-2100 | E-2100 User's Guide - Page 110
Chapter 7: Upgrading Your Computer Closing the case To close the computer case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the case notches. Case notches 104 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 111
inch drives, such as diskette drives. To add or replace a CD, DVD, or diskette drive: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in "Opening the case" on page 101. www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 112
an empty drive bay. - OR If you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. Power cable Data ribbon cable 106 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 113
Gateway Mid Tower Case 4 If there is a shipping screw installed next to the release lever, remove the screw, then slide the release lever toward the rear of the case. www.gateway.com 107 - Gateway E-2100 | E-2100 User's Guide - Page 114
OR If you are adding a new drive, slide the drive bay cover forward and out of the drive bay. 6 If you are replacing a drive, set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. 7 Slide the new drive into the drive bay until it settles into - Gateway E-2100 | E-2100 User's Guide - Page 115
Gateway Mid Tower Case Adding or replacing a hard drive Use these instructions to add or replace hard drives. To replace a hard drive: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in " - Gateway E-2100 | E-2100 User's Guide - Page 116
Chapter 7: Upgrading Your Computer 4 Slide the release lever toward the open side of the case. 110 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 117
5 Slide the drive out of the drive bay. Gateway Mid Tower Case 6 Set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. 7 Slide the new drive in, then slide the release lever toward the inside of the case. 8 Reconnect the drive cables using - Gateway E-2100 | E-2100 User's Guide - Page 118
instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100 card.) See the add-in card documentation for further instructions. 112 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 119
Gateway Mid Tower Case 5 Remove the retention thumbscrew that secures the card retention cover to the case, then flip the add-in card retention cover open. www.gateway.com 113 - Gateway E-2100 | E-2100 User's Guide - Page 120
Chapter 7: Upgrading Your Computer 6 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. 114 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 121
installation instructions. Replacing the power supply To replace the power supply: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in "Opening the case" on page 101. www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 122
Chapter 7: Upgrading Your Computer 3 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 116 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 123
Gateway Mid Tower Case 4 Disconnect the power supply cables from all components (such as, hard drives, CD/DVD/Recordable drives, and the system board), noting their locations and orientation. (You will reconnect the cables after you install the new power supply.) www.gateway.com 117 - Gateway E-2100 | E-2100 User's Guide - Page 124
Chapter 7: Upgrading Your Computer 5 Flip the power supply retention clip out. 118 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 125
Gateway Mid Tower Case 6 Slide the power supply toward the front of the case, then up. power supply cables using your notes from Step 4. See the power supply documentation for further instructions. 9 Close the case by following the instructions in "Closing the case" on page 104. www.gateway.com 119 - Gateway E-2100 | E-2100 User's Guide - Page 126
Replacing the system board To replace the system board: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in cards by following the instructions in "Adding or replacing add-in cards" on page - Gateway E-2100 | E-2100 User's Guide - Page 127
Gateway Mid Tower Case 6 Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) www.gateway.com 121 - Gateway E-2100 | E-2100 User's Guide - Page 128
must have special standoffs (pem studs) mounted on the bottom of the board. If necessary, use the standoffs from the original system board. 122 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 129
your notes from Step 5. See the system board documentation for further instructions. 10 Reinstall the add-in cards by following the instructions in "Adding or replacing add-in cards" on page 112. 11 Close the case by following the instructions in "Closing the case" on page 104. www.gateway.com 123 - Gateway E-2100 | E-2100 User's Guide - Page 130
Gateway Micro Tower case: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Follow the instructions about the location of the screw, see "Gateway Micro Tower Back" on page 10. 6 For more stability, place your computer on its - Gateway E-2100 | E-2100 User's Guide - Page 131
7 Pull up on the cover release handle. Gateway Micro Tower Case 8 Lift the side panel up. www.gateway.com 125 - Gateway E-2100 | E-2100 User's Guide - Page 132
Chapter 7: Upgrading Your Computer 9 Lift the side panel away from the case. 126 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 133
Tower Case To close the Gateway Micro Tower case: 1 Make sure that all of the internal cables are arranged inside the panel toward the case until the release handle locks. 4 If you removed the case cover shipping screw, replace the screw. 5 Reconnect the cables and power cord. www.gateway.com 127 - Gateway E-2100 | E-2100 User's Guide - Page 134
add or replace a CD, DVD, or diskette drive: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in "Opening the case" on page 124. 3 Push in on the bezel release tab. 128 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 135
the right-side bezel tabs unhook from the computer case. 5 If you are replacing a drive disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. www.gateway.com 129 - Gateway E-2100 | E-2100 User's Guide - Page 136
Chapter 7: Upgrading Your Computer 6 Unlock the release lever. 130 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 137
the drive bay. 8 If you are replacing a drive, set any jumpers on the new drive to match the old drive. See the drive documentation for further instructions. 9 Slide the new drive into the drive bay until it settles into the indentation, then slide the release lever toward the front of the case. 10 - Gateway E-2100 | E-2100 User's Guide - Page 138
the bezel in, towards the case, until the left-side bezel release tab locks into place. Bezel tabs 12 Close the case by following the instructions in "Closing the case" on page 127. 132 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 139
Gateway Micro Tower Case Replacing the hard drive Use these instructions to replace the hard drive. To replace a hard drive: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in "Opening - Gateway E-2100 | E-2100 User's Guide - Page 140
you are replacing a drive, disconnect the drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) See the drive documentation for further instructions. 6 Pivot the hard drive cage away from the drive cage assembly. 134 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 141
the old drive. See the drive documentation for further instructions. 9 While pulling outward on the hard drive bracket, insert the edge of the new hard drive into the drive bracket, pivot the new drive into the bracket, then pivot the hard drive cage toward the drive cage assembly. 10 Reconnect the - Gateway E-2100 | E-2100 User's Guide - Page 142
to add functionality to the system. Use the following instructions to replace, add, or reseat an add-in card. To replace, add, or reseat an add-in card: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the - Gateway E-2100 | E-2100 User's Guide - Page 143
Gateway Micro Tower Case 5 If you are replacing an add-in card, remove the old add-in card. You can slightly seesaw the card end-to-end to loosen the card, touch the contacts on the bottom part of the add-in card. Touching the contacts can cause electrostatic damage to the card. www.gateway.com 137 - Gateway E-2100 | E-2100 User's Guide - Page 144
" on page 100. 2 Open the case by following the instructions in "Opening the case" on page 124. 3 Remove the front bezel by following the instructions in "Adding or replacing a CD, DVD, or diskette drive" on page 128. 4 Disconnect the power supply cables from all components (such as, hard drives, CD - Gateway E-2100 | E-2100 User's Guide - Page 145
Gateway Micro Tower Case 5 Rotate the power supply retention clip away from the power supply. 6 Slide the power supply toward the front of the case, then up. 7 Install the new power supply into the case, then rotate the power supply retention clip toward the power supply. www.gateway.com 139 - Gateway E-2100 | E-2100 User's Guide - Page 146
information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions in "Opening the case" on page 124. 3 Remove the front bezel by following the instructions in "Adding or replacing a CD, DVD, or diskette drive" on page 128. 4 Remove all of the add-in - Gateway E-2100 | E-2100 User's Guide - Page 147
Gateway Micro Tower Case 6 Press down on the two cooling fan release clips. 7 Lift up on the cooling fan, unplug the power cable from the system board, then remove the cooling fan. www.gateway.com 141 - Gateway E-2100 | E-2100 User's Guide - Page 148
Chapter 7: Upgrading Your Computer 8 Remove the thumbscrew using a screwdriver, coin, or your fingers. Thumbscrew (approximate location) 142 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 149
Gateway Micro Tower Case 9 Slide the system board toward the front of the case, then up and out of the case. The system board standoffs slide out of the keyhole slots. 10 for further instructions. 12 Reinstall the add-in cards by following the instructions in "Adding or replacing add-in cards - Gateway E-2100 | E-2100 User's Guide - Page 150
board. To install or replace DIMM memory: 1 Identify your computer case style. For more information, see "Identifying your computer case style" on page 100. 2 Open the case by following the instructions for your case style. 3 Find the memory module banks on your system board. 144 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 151
Installing memory 4 If your system board has single-channel memory, fill the DIMM 0 memory slot. When adding memory, fill the DIMM 1 memory slot. DIMM 0 DIMM 1 - OR - www.gateway.com 145 - Gateway E-2100 | E-2100 User's Guide - Page 152
0 memory slot with matching DIMMs. Matching DIMMs are the same size, density, and technology. When adding memory, fill the Channel A/DIMM 1 memory slot AND the Channel B/DIMM 1 memory slot with matching DIMMs. Channel A/DIMM 0 Channel A/DIMM 1 Channel B/DIMM 0 Channel B/DIMM 1 146 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 153
memory module automatically. When the module is secure, you hear a click. 7 Close the case by following the instructions for your case style. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 In Windows XP, click Start, Control - Gateway E-2100 | E-2100 User's Guide - Page 154
Chapter 7: Upgrading Your Computer In Windows 2000, right-click the My Computer icon, then click Properties. The amount of memory in your computer is shown at the bottom of the System Properties dialog box in the General tab. 148 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 155
in the BIOS Setup utility are not saved when you turn off your computer, replace the system instructions. To replace the battery: 1 Open the BIOS Setup utility using the instructions in "Using the BIOS case style" on page 100. 5 Open the case by following the instructions for your case style. - Gateway E-2100 | E-2100 User's Guide - Page 156
socket until it snaps into place. 9 Close the case by following the instructions for your case style. 10 Reconnect all external cables and the power cord. 11 Turn on your computer. 12 Open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down in Step 2. 14 - Gateway E-2100 | E-2100 User's Guide - Page 157
8 Using the BIOS Setup Utility This chapter provides information about the BIOS Setup utility. Read this chapter to learn how to: ■ Open the BIOS Setup utility ■ Update the BIOS ■ Set the BIOS configuration jumper 151 - Gateway E-2100 | E-2100 User's Guide - Page 158
and password security. These settings are stored and saved even when the power is off. Caution The options in the BIOS Setup BIOS Setup utility opens. Important Your computer starts very quickly. If your monitor requires time to warm up, you may not see the messages. If you are having problems - Gateway E-2100 | E-2100 User's Guide - Page 159
-Menu F9 Setup Defaults F10 Save and Exit ESC Exit Use the descriptions and the navigation keys displayed in the Item Specific Help area of the BIOS Setup utility screen to move through the BIOS menus and make selections. If available, press F1 to get more help about options. www.gateway.com 153 - Gateway E-2100 | E-2100 User's Guide - Page 160
self-extracting file that you can download from the technical support area of Gateway's Web site. Setting the BIOS configuration jumper The system board has a configuration jumper related to the BIOS. Place a jumper on specific pins to clear passwords or recover the BIOS. For more information on the - Gateway E-2100 | E-2100 User's Guide - Page 161
This chapter provides some solutions to common computer problems. Read this chapter to learn how to: ■ Troubleshoot typical hardware and software problems ■ Get telephone support ■ Use automated troubleshooting systems ■ Get tutoring and training If the suggestions in this chapter do not - Gateway E-2100 | E-2100 User's Guide - Page 162
Safety guidelines While troubleshooting your computer, follow these safety guidelines: ■ Never remove electricity discharge" on page 99. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your - Gateway E-2100 | E-2100 User's Guide - Page 163
and make sure that you followed each instruction. ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem. ■ If an error occurs in a program, see - Gateway E-2100 | E-2100 User's Guide - Page 164
Chapter 9: Troubleshooting Software support tools Your system may include the following support tool to help you diagnose and fix problems: ■ PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your computer and determine its configuration. PC Doctor provides - Gateway E-2100 | E-2100 User's Guide - Page 165
restarts. Make sure that the IDE controllers are enabled. For more information on using the BIOS Setup utility, see "Using the BIOS Setup Utility" on page 151. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Open your computer case and - Gateway E-2100 | E-2100 User's Guide - Page 166
information about SCSI device configurations, see the drive documentation or download the documentation from the Gateway Web site. ■ Reinstall the device driver. For more information, see "Reinstalling device drivers" on page 89. An Audio CD does not produce sound ■ Make sure that the disc label is - Gateway E-2100 | E-2100 User's Guide - Page 167
Troubleshooting ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive . www.gateway.com 161 - Gateway E-2100 | E-2100 User's Guide - Page 168
supply connection). If necessary, reverse one end of the cable, so the red-striped edge of the data ribbon cable faces Pin 1 on the diskette drive. Make sure that the pins are not bent or misaligned. For more information, see "Adding or replacing a CD, DVD, or diskette drive" on page 105 or "Adding - Gateway E-2100 | E-2100 User's Guide - Page 169
Troubleshooting You see a "Disk is full" error message ■ Delete unnecessary files on the diskette. ■ Try a different diskette. Occasionally diskettes are flawed and cannot be read by the diskette drive. ■ Run Error checking on the diskette. For more information, see "Checking the hard drive for - Gateway E-2100 | E-2100 User's Guide - Page 170
file management in Windows XP, click Start, then click Help and Support. Type the keyword file management in the HelpSpot Search box , then click the arrow. You see a "Data error" message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error - Gateway E-2100 | E-2100 User's Guide - Page 171
Replacing the hard drive" on page 133. ■ Make sure that the last device on the SCSI cable is correctly terminated. For more information about SCSI device configurations, see the hard drive documentation or download the documentation from the Gateway Web site. ■ Change the drive's SCSI address to one - Gateway E-2100 | E-2100 User's Guide - Page 172
service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, see "Modem (dial-up)" on page 168. Help and Support For more information about troubleshooting Internet connections in Windows - Gateway E-2100 | E-2100 User's Guide - Page 173
Troubleshooting ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web browsers open, performing multiple downloads with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard replace it. www.gateway.com 167 - Gateway E-2100 | E-2100 User's Guide - Page 174
Support For more information about troubleshooting memory errors in Windows XP, click Start, then click Help and Support. Type the keyword memory the modem jack and not the Ethernet network jack. See "Gateway Mid Tower Back" on page 5 or "Gateway Micro Tower Back" on page 10. ■ Make sure that your - Gateway E-2100 | E-2100 User's Guide - Page 175
Troubleshooting To check the dialing properties in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even - Gateway E-2100 | E-2100 User's Guide - Page 176
your telephone service. The telephone line may be too noisy. You cannot connect to the Internet ■ Your ISP may be having technical difficulties. Contact your ISP technical support for help. ■ See if the modem works with a different communications program. The problem may be with just one program - Gateway E-2100 | E-2100 User's Guide - Page 177
Troubleshooting To access the gateway.your.way dial-up server: 1 Insert the red Drivers CD into the CD or DVD drive. 2 Click Help, then click Support Web Site. 3 To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up - Gateway E-2100 | E-2100 User's Guide - Page 178
troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword modem troubleshooting in the HelpSpot Search box , then click the arrow. To run modem diagnostics in Windows 2000: 1 Close all open programs. 2 Click Start, Settings, then click Control Panel. The Control - Gateway E-2100 | E-2100 User's Guide - Page 179
Troubleshooting The modem is noisy when it dials and connects When your modem tries the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is - Gateway E-2100 | E-2100 User's Guide - Page 180
Chapter 9: Troubleshooting Help and Support For more information about changing the screen resolution in Windows XP, click Start, then click Help and Support. Type the keyword screen resolution in the HelpSpot Search box , then click the arrow. The computer is running but there is no picture ■ - Gateway E-2100 | E-2100 User's Guide - Page 181
Troubleshooting information about display types, see your monitor and video card documentation. Mouse The mouse does not work drivers" on page 89. The mouse works erratically If the mouse pointer begins moving erratically across the computer display or becomes difficult to control gateway.com 175 - Gateway E-2100 | E-2100 User's Guide - Page 182
Chapter 9: Troubleshooting Help and Support For a video tutorial about cleaning the mouse, click Start, Help and Support, Video tutorials, setup. To set a default printer in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category - Gateway E-2100 | E-2100 User's Guide - Page 183
for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline in Windows XP: 1 Click Start, then click Control Panel. The Control Panel window opens - Gateway E-2100 | E-2100 User's Guide - Page 184
more information about printer troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword printer troubleshooter in the HelpSpot Search box , then click the arrow. To make sure that the printer is not set to work offline in Windows 2000: 1 Click Start, Settings - Gateway E-2100 | E-2100 User's Guide - Page 185
Troubleshooting Help and Support For more information about sound troubleshooting in Windows XP, click Start, then click Help and Support. Type the keyword sound troubleshooter in the HelpSpot Search box , then click the arrow. www.gateway.com 179 - Gateway E-2100 | E-2100 User's Guide - Page 186
Chapter 9: Troubleshooting Telephone support Before calling Gateway Technical Support If you have a technical problem with your computer, follow these recommendations before contacting Gateway Technical Support: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is - Gateway E-2100 | E-2100 User's Guide - Page 187
Telephone support Telephone support Gateway offers a wide range of customer service, technical support, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. How to reach 800-846- - Gateway E-2100 | E-2100 User's Guide - Page 188
9: Troubleshooting Tutoring and training Gateway's Technical Support professionals cannot provide hardware and software training or tutorial services. Instead, Gateway recommends the following tutoring and training resources. Self-help If you have how-to questions about using your Gateway-supplied - Gateway E-2100 | E-2100 User's Guide - Page 189
provides the following in-person and computerized training: Resource Service description For more information In-Store Training at Gateway stores Our friendly and knowledgeable software trainers can teach you how to use the Internet and the most popular software programs, including Microsoft - Gateway E-2100 | E-2100 User's Guide - Page 190
Chapter 9: Troubleshooting 184 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 191
A E-2100 Specifications These specifications cover information about your system board and its features. For more information about your system board, including board diagrams, connection header placement, and jumper settings, go to support.gateway.com. 185 - Gateway E-2100 | E-2100 User's Guide - Page 192
Appendix A: Processor Core Logic Memory slots Memory Front Side Bus Disk Interface Video Sound Expansion Slots USB Ports 186 Intel® Celeron® or Intel Pentium® 4 Socket 478 Processor Options Intel® 845GV family chipset (10/100) or (10/100/1000) 2 Gold Plated DIMM Slots PC2100 266 MHz DDR and PC2700 - Gateway E-2100 | E-2100 User's Guide - Page 193
audio Integrated Intel® 10/100 Twisted Pair with Wake on LAN with upgrade option to 10/100/1000 Ethernet Intel® LANDesk Client Manager v6.3 Manageability Features Hardware Management ASIC Wired for Management 2.0 Enabled DMI event logging Wake-up On LAN Alert-On-LAN (Intel® Ethernet only) Fan - Gateway E-2100 | E-2100 User's Guide - Page 194
Appendix A: 188 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 195
, and Legal Information Important safety information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the - Gateway E-2100 | E-2100 User's Guide - Page 196
marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. ■ Do not use this product near water or a heat source such as a some protection against voltage surges and buildup of static charges. 190 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 197
wall outlet and refer servicing to qualified personnel if: instructions are followed. ■The system was dropped or the cabinet is damaged. ■The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway - Gateway E-2100 | E-2100 User's Guide - Page 198
accordance with the instructions, may cause harmful equipment are: shielded video cable when an Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ E-2100 For unique identification of the product configuration, please submit the 10 - Gateway E-2100 | E-2100 User's Guide - Page 199
a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is . www.gateway.com 193 - Gateway E-2100 | E-2100 User's Guide - Page 200
appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 201
service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive your Gateway PC, supporting structure - Gateway E-2100 | E-2100 User's Guide - Page 202
circuits. Contact with them could be fatal. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna - Gateway E-2100 | E-2100 User's Guide - Page 203
Micro Server, Gateway Money:)Ware, Gateway Music:)Ware, Gateway Networking Solutions, Gateway Online Network (O.N.) solution, Gateway Photo:)Ware, Gateway Professional PCs, Gateway Profile, Gateway Solo, green stylized GATEWAY, green stylized Gateway logo, Gateway Teacher:)Ware, Gateway Video:)Ware - Gateway E-2100 | E-2100 User's Guide - Page 204
Appendix B: Safety, Regulatory, and Legal Information 198 www.gateway.com - Gateway E-2100 | E-2100 User's Guide - Page 205
in jack 6, 11 line out jack 6, 12 microphone jack 4, 6, 9, 11 speaker jack 6, 12 troubleshooting 178 audio CD See CD B backing up files 60, 72 battery replacing 149 BIOS configuration jumper 154 updating 154 BIOS Setup utility 151 C cable lock 7, 11 camera 18 card installing 112, 136 reinstalling - Gateway E-2100 | E-2100 User's Guide - Page 206
Customer Service Accounting 181 Sales 181 Warranty 181 200 D default printer 176 defragmenting hard drive 70 deleting files and folders 67 device drivers See drivers digital camera 9, 11 DIMM See memory Disk Cleanup 67 Disk Defragmenter 70 diskette eject button 4, 9, 40 inserting 40 troubleshooting - Gateway E-2100 | E-2100 User's Guide - Page 207
topics 32 specifications 16 floppy disk See diskette fragmentation 70 G Gateway eSupport 16, 17 model number 14 serial number 14, 16 Technical Support 180 Web address 36 Web site 36 Gateway Micro Tower case 2, 100 back view 10 closing 127 desktop conversion 13 front view 8 opening 124 replacing add - Gateway E-2100 | E-2100 User's Guide - Page 208
drives 105, 109 replacing power supply 115 replacing system board 120 gateway.your.way dial-up server 170 H hard drive backing up files 72 checking for errors 68 checking for free space 66 defragmenting 70 deleting files and folders 67 replacing 109, 133 scanning for errors 68 troubleshooting - Gateway E-2100 | E-2100 User's Guide - Page 209
6, 11 troubleshooting 175 multimedia using CD drive 42 using diskette drive 40 using DVD drive 42 music tracks copying 53 N Nero Express 45 network jack 7, 11 networking kit 18 non-technical support Accounting 181 Sales 181 Warranty 181 Norton Antivirus 63 O online help 30, 35 opening BIOS Setup - Gateway E-2100 | E-2100 User's Guide - Page 210
safety precautions 190 shutting down computer 27, 28 sound troubleshooting 178 speaker jack 6, 12 specifications 16 Standby mode 4, 9, 78 starting computer 4, 9, 26 static electricity 99 support tool PC Doctor 158 surge protector 22 system battery replacing 149 system board configuration jumper 154 - Gateway E-2100 | E-2100 User's Guide - Page 211
157 hard drive 164 Internet connection 166, 170 keyboard 167 LCD panel 173 memory 168 modem 168 monitor 173 mouse 175 PC Doctor 158 power 176 printer 176 reinstalling drivers 89 safety guidelines 156 screen 173 screen area 173 screen resolution 173 sound 178 support tool 158 technical support 180 - Gateway E-2100 | E-2100 User's Guide - Page 212
206 - Gateway E-2100 | E-2100 User's Guide - Page 213
-
1 -
2 -
3 -
4 -
5 -
6 -
7 -
8
-
9
-
10
-
11
-
12
-
13
-
14
-
15
-
16
-
17
-
18
-
19
-
20
-
21
-
22
-
23
-
24
-
25
-
26
-
27
-
28
-
29
-
30
-
31
-
32
-
33
-
34
-
35
-
36
-
37
-
38
-
39
-
40
-
41
-
42
-
43
-
44
-
45
-
46
-
47
-
48
-
49
-
50
-
51
-
52
-
53
-
54
-
55
-
56
-
57
-
58
-
59
-
60
-
61
-
62
-
63
-
64
-
65
-
66
-
67
-
68
-
69
-
70
-
71
-
72
-
73
-
74
-
75
-
76
-
77
-
78
-
79
-
80
-
81
-
82
-
83
-
84
-
85
-
86
-
87
-
88
-
89
-
90
-
91
-
92
-
93
-
94
-
95
-
96
-
97
-
98
-
99
-
100
-
101
-
102
-
103
-
104
-
105
-
106
-
107
-
108
-
109
-
110
-
111
-
112
-
113
-
114
-
115
-
116
-
117
-
118
-
119
-
120
-
121
-
122
-
123
-
124
-
125
-
126
-
127
-
128
-
129
-
130
-
131
-
132
-
133
-
134
-
135
-
136
-
137
-
138
-
139
-
140
-
141
-
142
-
143
-
144
-
145
-
146
-
147
-
148
-
149
-
150
-
151
-
152
-
153
-
154
-
155
-
156
-
157
-
158
-
159
-
160
-
161
-
162
-
163
-
164
-
165
-
166
-
167
-
168
-
169
-
170
-
171
-
172
-
173
-
174
-
175
-
176
-
177
-
178
-
179
-
180
-
181
-
182
-
183
-
184
-
185
-
186
-
187
-
188
-
189
-
190
-
191
-
192
-
193
-
194
-
195
-
196
-
197
-
198
-
199
-
200
-
201
-
202
-
203
-
204
-
205
-
206
-
207
-
208
-
209
-
210
-
211
-
212
-
213
 |
 |
Your Gateway Computer
Customizing
Troubleshooting
E-2100 user's
guide