Gateway E-4300 Gateway E-4300 Computer User's Guide
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- Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 1
User Guide Gateway E-4300 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 2
- Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 3
guide 3 Online help 4 Gateway contact information 4 2 Checking Out Your Gateway Computer 5 Micro Tower 6 Front 6 Back 8 Mid Tower 11 Front 11 Back 13 Desktop to tower conversion 16 Locating your serial number 17 Microsoft Certificate of Authenticity 18 Finding your specifications - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 4
case 60 Opening the case 60 Closing the case 61 Removing the front bezel 61 Installing memory 64 Replacing the system battery 65 6 Troubleshooting 67 Safety guidelines 68 First steps 68 Troubleshooting 69 Add-in cards 69 Audio 69 Battery 69 CD or DVD drives 69 ii www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 5
Monitor 79 Mouse 80 Networks 81 Passwords 81 Power 81 Printer 81 Sound 83 7 Networking Your Computer 85 Introduction to networking 86 Using a network 86 Selecting a network connection 87 Creating an Ethernet network 94 Installing Ethernet cards and drivers 94 Making sure your broadband - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 6
iv www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 7
Chapter 1 Getting Help ■ Using the Gateway Web site ■ Using Help and Support ■ Using Your Computer guide ■ Using Do More With Gateway ■ Using online help ■ Contacting Gateway 1 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 8
Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 9
Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 10
button. You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. Gateway contact information For Technical Support, see the Gateway Business Service Plans guide that came with your system. 4 www - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 11
Chapter 2 Checking Out Your Gateway Computer ■ Identifying features ■ Locating your computer serial number ■ Locating the Microsoft Certificate of Authenticity ■ Locating the specifications for your computer ■ Purchasing accessories 5 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 12
Tower Front Your computer includes the following components. CD/DVD eject button CD/DVD/Recordable drive Power button/ power indicator Zip drive eject button Zip drive/memory card reader (optional) Diskette drive Diskette eject button USB ports Microphone jack Headphone jack 6 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 13
Power indicator Diskette drive Zip drive Memory card reader (optional) USB ports Microphone jack (red or pink) Headphone jack (green) Icon Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 14
(optional) PS/2 mouse port Kensington lock slot Case cover shipping thumbscrew Parallel port Headphone/speakers (Line out) jack Audio input (Line in) jack IEEE 1394 port Ethernet (network) jack Monitor port (optional) Telephone jack (optional) Power connector Voltage switch 8 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 15
Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 16
(optional) Ethernet (network) jack Modem jack (optional) Secure your computer to an object Networking Your Computer" on page 85 or see "Learning about the Internet" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 17
Front Your computer includes the following components. CD/DVD/ Recordable drive Optional CD/DVD/ Recordable drive Diskette drive/Zip drive/memory card reader (optional) Diskette eject button Power button/ power indicator USB ports IEEE 1394 port Microphone jack Headphone jack www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 18
about your drive, see "Identifying drive types" on page 41. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The button lights when the computer is turned on. Insert a standard 3.5-inch diskette into - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 19
Serial port Monitor port Audio jacks USB ports S-Video out jack (optional) Telephone jack (optional) Case cover shipping thumbscrew PS/2 mouse port Kensington lock slot Parallel port IEEE 1394 port Ethernet (network) jack Monitor port (optional) Thumbscrew Modem jack (optional) www.gateway.com 13 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 20
Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is preset at the factory with the correct voltage for your area. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 21
into this jack. For more information, see "Networking Your Computer" on page 85 or see "Learning about the Internet" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Plug a modem cable into this jack - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 22
Desktop to tower conversion You can convert your case from desktop to tower configuration using the rotating foot included with your system. 16 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 23
Locating your serial number The label on the side of your computer case contains information that identifies your computer serial number. Gateway Technical Support will need this information if you call for assistance. www.gateway.com 17 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 24
on the back or side of your computer includes the product key code for your operating system. Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 25
gateway.com. Memory Large programs, such as multimedia games or graphics programs, use a lot of memory. If your programs are running more slowly than you think they should, try adding more memory. Printers You can attach almost any type of printer to your computer , and greeting cards, as well as - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 26
files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 27
Chapter 3 Getting Started ■ Using your computer safely ■ Protecting your computer from power source problems ■ Turning your computer on and off ■ Adjusting the volume ■ Connecting the modem and network ■ Installing peripheral devices 21 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 28
or shine directly into your eyes. ■ Position the computer desk and monitor so you can avoid glare on windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 29
back support. Setting up your computer and computer accessories ■ Set up the monitor so the top is no higher than eye level, the monitor controls are . Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a relaxed position when you type. ■ Do not - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 30
set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 31
To set the voltage selection switch: ■ Use a tool such as an opened paper clip to slide the voltage selection switch to the correct voltage position. Micro Tower Mid Tower Voltage switch Voltage switch www.gateway.com 25 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 32
poster for setup instructions. 2 Turn on your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 33
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 34
turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. 28 www.gateway - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 35
with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Access shortcut menus and help assistants in Windows. Move the cursor up, down, right, or left. Use these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 29 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 36
with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Access shortcut menus and help assistants in Windows. Move the cursor up, down, right, or left. Use these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. 30 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 37
to the next CD track or DVD chapter. Decrease the volume. Volume up Increase the volume. Mute Turn off all sound. My Documents Help E-mail Search Internet Opens the My Documents folder. You can customize this button to You can customize this button to open another program. www.gateway.com 31 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 38
the volume of specific sound devices in your computer. To adjust the overall volume level using hardware controls: ■ If you are using external speakers, turn the knob on the front of the speakers. -ORUse the mute and volume control buttons on the keyboard. Tips & Tricks For instructions on how to - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 39
, such as cable modems and DSL modems, connect to your computer's Ethernet jack. For more information, see "Using the Internet" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 33 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 40
see the device documentation and installation instructions. Your computer has one or more of the computer. For more information about port locations, "Checking Out Your Gateway Computer" on page 5. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 41
Chapter 4 Using Drives and Ports ■ Using the diskette drive ■ Using the Zip drive ■ Using the memory card reader ■ Using CD or DVD drives 35 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 42
drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Micro Tower Eject button Mid Tower Activity indicator Diskette slot Activity indicator Diskette slot Eject button 36 www - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 43
label facing up (or to the left, if using your Micro Tower case vertically). 2 To access a file on the diskette, click Start, then click My Computer. Double-click the drive letter (for example, the A: drive), then double-click the file name. 3 To remove the diskette, make sure that the drive - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 44
Zip drives also provide an easy way to transfer files between computers (if both computers have internal Zip drives or if you have one external, 2 To access a file on the Zip disk, click Start, then click My Computer. Double-click the drive letter (for example, the B: drive), then double-click - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 45
that came with your computer for specific information on supported memory card types. Memory card types The memory card reader supports some or all of the following card types: ■ Secure Digital™ ■ MultiMediaCard™ ■ SM (SmartMedia™) ■ Memory Stick® ■ Memory Stick PRO™ ■ CompactFlash® ■ IBM - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 46
the card from the reader before you turn off the computer. Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your computer will not recognize your memory card reader until you restart the computer. 40 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 47
Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 48
Inserting a CD or DVD Activity indicator Manual eject hole Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject ). 3 Press the eject button to close the tray. 42 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 49
the DVD program or Windows Media Player on your computer. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 50
44 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 51
Chapter 5 Maintaining Your Computer ■ Caring for your computer ■ Updating Windows ■ Protecting your computer from viruses ■ Cleaning your computer ■ Restoring your system ■ Opening the computer case ■ Adding memory and replacing the battery 45 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 52
2 Click Start, All Programs, then click Windows Update. 3 Click Scan for Available Updates. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword Windows Update in the HelpSpot Search box , then click the arrow. 46 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 53
a free, limited-time subscription to the Norton AntiVirus service when you purchased your computer. ■ Using the Norton® AntiVirus program to check files and programs that are on diskettes, attached to e-mail messages, or downloaded from the Internet. ■ Checking all programs for viruses before - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 54
for Viruses area, then under Actions, click Scan. To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. 48 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 55
AntiVirus. The LiveUpdate wizard opens. 3 Follow the on-screen instructions to update your Norton AntiVirus program with the latest virus protection files. 4 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 56
computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 57
To clean your trackball mouse: 1 Turn the mouse upside down. 2 Rotate the retaining ring on the bottom of the mouse counter- a soft cloth. 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. www - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 58
can restore from the backup Restore CDs or DVDs or you can restore from the backup files located on the hard drive. The instructions to use the Restore CDs or DVDs or hard drive backup files are included with the blank CDs or DVDs that came with your computer. 52 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 59
turn off your computer and unplug the power cord and modem and network power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with computer hold expansion cards by their edges or their metal mounting brackets. - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 60
and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To open the case: 1 Follow the instructions in "Preventing static electricity discharge" on page 53. 2 Shut down your computer, then disconnect the power cord and modem, network, and all - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 61
7 Lift the side panel up. 8 Lift the side panel away from the case. www.gateway.com 55 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 62
Closing the case To close the case: 1 Make sure that all of the internal cables are arranged inside the case so they will not be pinched when you close the case. 2 Align the door tabs into the case notches. Case notches 3 Swing the side panel toward the case - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 63
When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Open the case by following the instructions in "Opening the case" on page 54. 2 Find the memory module banks - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 64
you hear a click. 5 Close the case by following the instructions in "Closing the case" on page 56. 6 Reconnect the cables and the power cord. 7 Turn on your computer. Windows starts and the Windows desktop appears. 8 Click Start, Control Panel, then click Performance and Maintenance (if in Category - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 65
BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and voltage as the original battery that was in your computer. Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 66
and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To open the case: 1 Follow the instructions in "Preventing static electricity discharge" on page 53. 2 Shut down your computer, then disconnect the power cord and modem, network, and all - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 67
flush with the side of the case. 4 Replace the thumbscrews. 5 Reconnect the cables and power cord. Removing the front bezel Some upgrading procedures may require you to remove the front bezel. To remove the front bezel: 1 Open the case by following the instructions in "Opening the case" on page 60 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 68
3 Position the computer where you can grasp the front bottom edge of the bezel, then pull the bezel out and away from the case. 62 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 69
To replace the front bezel: 1 Align the latch pins with the computer latch holes. 2 Press the bezel firmly into place. www.gateway.com 63 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 70
When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Open the case by following the instructions in "Opening the case" on page 60. 2 Find the memory module banks - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 71
you hear a click. 5 Close the case by following the instructions in "Closing the case" on page 61. 6 Reconnect the cables and the power cord. 7 Turn on your computer. Windows starts and the Windows desktop appears. 8 Click Start, Control Panel, then click Performance and Maintenance (if in Category - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 72
the positive (+) side of the new battery is facing up, then press the battery into the socket until it snaps into place. 6 Close the case by following the instructions in "Closing the case" on page 61. 7 Reconnect all external cables and the power cord. 8 Turn on your computer. 66 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 73
Chapter 6 Troubleshooting ■ Troubleshooting typical hardware and software problems 67 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 74
steps If you have problems with your computer, try these things first: ■ Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 75
Troubleshooting Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information, see the documentation that came with your add-in card. Audio See "Sound" on page 83. Battery See "Power" - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 76
. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 52. ■ Reinstall the audio device drivers. A DVD movie will not play ■ Make sure that you have a DVD drive. To identify your drive type, see "Identifying drive types" on page 41. ■ Make - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 77
Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message "disk is full - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 78
Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You restored. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 79
, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 80
the Ethernet network jack and not the modem jack. See "Back" on page 8 to make sure that the connections have been made correctly. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 76. ■ Make sure that your account with your Internet service - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 81
a "Not enough memory" error message ■ Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. www.gateway.com 75 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 82
reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem (dial-up) Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Back" on page 8 to make - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 83
sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads telephone service and have telephone service. ■ support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 84
cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 85
is turned on, the power LED should be lit. ■ Adjust the brightness and contrast controls to the center position. ■ Make sure that the monitor cable is connected to the video port on the back of your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 86
and metal beams or shelves. For more information about display types, see your monitor and video card documentation. Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 87
Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. Power Your computer will not turn on ■ Make sure that your - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 88
. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 89
using external speakers, see the speaker setup poster to check your speaker connections. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 83 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 90
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Chapter 7 Networking Your Computer ■ Introducing networking ■ Creating an Ethernet network ■ Testing your network ■ Sharing your resources ■ Troubleshooting your Ethernet network 85 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 92
network. Streaming audio and video files With a network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network. This process is called streaming. 86 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 93
need to make when creating your network is what type of connection you will use. Gateway products support wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection. Wireless Ethernet network A wireless Ethernet network is created by using radio - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 94
Ethernet is already installed on your computers" on page 91. Note any antenna placement constraints in the user guide of each type of wireless device in your network. Wireless Ethernet speed and frequency Wireless Ethernet businesses ■ Compatible with IEEE 802.11g networks ■ Longer range (100 to 150 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 95
access to the Internet. Each of the computers or Ethernet-ready devices communicate with the access point using radio waves. If your computer does not have a built-in wireless Ethernet emitter, you need to add a wireless PCI card (desktop), PC card (notebook), or USB adapter. www.gateway.com 89 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 96
wired Ethernet network" on page 92. Equipment you need for an access point wireless Ethernet network For an access point wireless Ethernet network you need: ■ Two or more computers with wireless Ethernet emitters ■ One access point ■ One broadband Internet connection (optional) 90 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 97
components will result in your network network and IP addresses Determining if wireless Ethernet is already installed on your computers To determine if wireless Ethernet is already installed on your computer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 98
to obtain a permit and hire a licensed installer. The most common way to set up a wired Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 92 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 99
network" on page 87. Equipment you need for a router-based wired Ethernet network For a wired Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection (optional) ■ Ethernet cables connecting all of the network equipment www.gateway - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 100
Manager window opens. 3 Click the plus (+) in front of Network adapters. The wired Ethernet device installed in your computer is listed. If one is not listed, you must install one. Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 101
Internet service specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start, then click Control - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 102
up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications. When networking is set up in Windows XP, TCP/IP is - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 103
OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 97 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 104
Area Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Where to go from here If you are setting up a wireless Ethernet, go to "Setting up a wireless Ethernet network" on page 99. -ORIf you are setting up - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 105
Setting up a wireless Ethernet network See the instructions that came with your access point or wireless access point router for initial setup. How you set up your access point varies depending on the features of the access point and your networking situation. Mounting the access point When - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 106
IP, then type the values provided by your ISP. 11 Click Apply, then click Continue to save the settings. 12 If you temporarily connected a computer to the access point router in Step 6, disconnect it. 13 Reset the power on your cable or DSL modem. 14 Restart all of your computers on the network. 15 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 107
set up the network connection on your computers. To connect to an access point wireless Ethernet network: 1 Before connecting to an access point, you must turn on the wireless Ethernet emitter by clicking Start, then clicking Control Panel. The Control Panel window opens. If your Control Panel is in - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 108
. To configure computer settings with WEP security for an access point wireless Ethernet network: 1 With the Wireless Network Connection window open, click Change advanced settings. The Wireless Network Connection Properties dialog box opens. 2 Click the Wireless Networks tab. 102 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 109
box. Your network should be running. Go to "Testing your network" on page 109. Help and Support For more information about configuring a wireless network, click Start, then click Help and Support. Type the keyword wireless network in the Search box , then click the arrow. www.gateway.com 103 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 110
the access point" on page 99. To manually add an access point wireless Ethernet network: 1 With the Wireless Network Connection window open, click Change order of preferred networks. The Wireless Network Connection Properties dialog box opens. 2 Click the Wireless Networks tab. 104 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 111
box. 8 Make sure that the This is a computer-to-computer (ad hoc) network; wireless access points are not used check box is not selected. 9 Click OK to close the Wireless Network Properties dialog box. Your network should be running. Go to "Testing your network" on page 109. www.gateway.com 105 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 112
click Help and Support. Type the keyword wireless network in the Search box , then click the arrow. Setting up a wired Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4" in diameter with a thin outer-jacket, containing eight color-coded wires), and - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 113
network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 Turn on your computers. 3 Plug one end of a straight-through network into the network connector on the computer. As each computer is connected - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 114
/DSL router: 1 From one of the computers connected to the network, open your Web browser, type http://192.168.1.1 in the browser's address box, then press ENTER. 2 When prompted for a username and password, leave the username box empty and type admin in the password box, then click OK. The Setup - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 115
your home network is set up, log onto one of your computers and turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider www.gateway - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 116
on each computer on your Ethernet network: 1 Make sure that the router or access point is turned on and configured as instructed by your cable or DSL provider. 2 Click Start, right-click Internet, then click Internet Properties. The Internet Properties dialog box opens. 110 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 117
3 Click the Connections tab. 4 Click Setup. The New Connection Wizard opens. 5 Click Next. The Network Connection Type screen opens. www.gateway.com 111 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 118
my connection manually, then click Next. The Internet Connection screen opens. 8 Click the type of Internet connection you are setting up, then click Next. 9 Click Finish. 10 Repeat this procedure for each computer on your network. Go to "Accessing the Internet" on page 113. 112 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 119
to install the printer drivers on each computer. Sharing drives or folders If you want to share a drive or folder, use the following instructions. To share drives or folders: 1 Make sure that each computer on your network has Windows file and printer sharing turned on by following the steps - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 120
select the Share this folder on the network check box, type a shared name in the Shared name box. To let other users have full permissions to read and write to the shared drive or folder, click to select the Allow network users to change my files check box. 5 Click OK. 114 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 121
Security. 2 Make sure that the Share this folder on the network check box is not selected. 3 Click OK. Sharing printers To share printers: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 122
of the network after you double-click Entire Network, click entire contents. 3 Double-click Microsoft Windows Network. 4 Double-click the name of your workgroup. The names of each of the computers in your this drive or folder each time you log on to the network. 5 Click Finish. 116 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 123
click Paste. Printing files across the network Important Before you can print a file across the network, you must install the driver for the printer on the computer you are sending the file from. You can obtain the printer driver and installation instructions from the CD that shipped with your - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 124
will provide you with the necessary connection information. To access any new network, obtain information about the network (such as the SSID, password key, and security settings to use) and enter that information. See "Configuring computer settings for an access point" on page 102 for instructions - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 125
Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 126
Ethernet network: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. 2 Click/Double-click Network Connections. The Network Connections window - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 127
Ethernet networking on your computer if other computers with the same network name are within range of your computer. You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web. ■ If WEP is used by your access point, go to the Windows XP - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 128
122 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 129
Appendix A Safety, Regulatory, and Legal Information ■ Safety information ■ Regulatory statements ■ Notices 123 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 130
is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 131
the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000Fax: (605) 232-2023 Product: Gateway E-4300 This device - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 132
68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 133
an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. www.gateway.com 127 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 134
appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 135
memory card 39 troubleshooting add-in card 69 troubleshooting memory card 76 types of memory cards supported 39 case opening 54, 60 cases maintaining Micro Tower 54 maintaining Mid Tower 60 Micro Tower 6 Mid Tower 11 CD cleaning 52 controlling play with keyboard 31 inserting 42 playing audio - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 136
Computer 3 domain name 100, 108 drives CD 7, 12, 41 diskette 7, 12, 36 DVD 7, 12, 41 identifying drive types 41 mapping network 116 recordable CD 7, 12, 41 recordable DVD 7, 12, 41 sharing 86, 113 troubleshooting 69, 71, 72, 73 types 41 Zip 7, 12, 38 DSL modem 33, 89, 93, 99, 106 130 www.gateway - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 137
connecting 33 installing cards 94 installing drivers 94 jack 33 Ethernet jack 10, 15 Ethernet network creating 94 external audio jack 9, 14 F Fast Ethernet 92 faxes troubleshooting 77 files opening shared 117 troubleshooting 72 finding Help and Support topics 3 specifications 18 Firewire port - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 138
47 mapping network drives 116 memory 39 adding 57, 64 installing 57, 64 purchasing 19 replacing 57, 64 troubleshooting 75 memory card reader memory card types supported 39 using 39 99, 106 jack 10, 15, 32 protecting from power surge 24 troubleshooting 76 monitor cleaning 50 132 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 139
15 password 81 PDA memory cards 39 peripheral devices 34 play button 31 playing audio CD 43 DVD 43 multi-player games 87 Plug and Play devices IEEE 1394 support for 34 USB support for 34 ports See connections power button 7, 12 connector 9, 14 Hibernate mode 7, 12 indicator 7, 12 source problems 24 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 140
speaker jack 9, 14 special-function buttons 31 specifications 18 Standby mode 7, 12 starting computer 7, 12, 26 static electricity 53 stop button 31 streaming audio and video 86 subnet mask entering 96 surge protector 24 S-Video (TV) out jack 14 system battery replacing 59, 65 134 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 141
mouse 80 network 81 passwords 81 power 81 printer 81 safety guidelines 68 screen 79 screen resolution 79 Web site connection speed 74 turning off computer 7, 12, 27, 28 turning on computer 7, 12, 26 TV out (S-Video out) jack 14 U uninterruptible power supply (UPS) 20, 24 updating device drivers 46 - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 142
example 89 frequency 88 speed 88 troubleshooting 120 using 87 workgroup naming 95 working safely 22 Z Zip drive 19 identifying 38 using 38 136 www.gateway.com - Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 143
- Gateway E-4300 | Gateway E-4300 Computer User's Guide - Page 144
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User Guide
Gateway E-4300