Gateway EC39C Quick Start Guide
Gateway EC39C Manual
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- Gateway EC39C | Quick Start Guide - Page 1
21 Choose an 'Internet Service Provider 21 Network connections 22 Surf the Net 24 Helpdesk 26 Safe Computing 26 Maintenance 26 Updates 29 Security 29 Windows Remote Assistance 34 Diagnose & Repair 35 Top Troubleshooting Cases 35 Miscellaneous Troubleshooting 39 Recovering your - Gateway EC39C | Quick Start Guide - Page 2
window you'll see contains optional fields that will help us to provide you with a more personable customer service experience. Another Option Another way to register your Gateway product is to visit our website at www.gateway.com/register. Choose your country and follow the simple instructions - Gateway EC39C | Quick Start Guide - Page 3
you start working with your computer. Gateway Recovery Management If you should ever encounter a problem with your computer and the troubleshooting steps included in the Quick Start & Troubleshooting Guide did not help fix it, you can run the Gateway Recovery Management program. This will restore - Gateway EC39C | Quick Start Guide - Page 4
health problems. Computer remove the battery and make Servicing your Computer Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel. 4 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 5
service • the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating instructions, since improper adjustment of other controls protect your hearing, when using speakers or headphones, increase volume gradually - Gateway EC39C | Quick Start Guide - Page 6
not installed, the key will start your instant messenging application. Touchpad The touchpad controls the arrow on the screen; called the pointer or the cursor. When you slide your finger across the touch-sensitive pad, the pointer will follow this movement. 6 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 7
click. 1 2 Optional Touchpad features If your computer supports Multi-gesture, the touchpad can recognise certain movement patterns across its surface. This allows you to control applications with a few simple gestures. Please see Gateway InfoCentre for more information. Your computer may feature - Gateway EC39C | Quick Start Guide - Page 8
Speaker icon located in the Notification Area, next to the clock. Drag the slider up or down to adjust the volume. Click on the small speaker icon to mute the volume. Click again to resume playback. Click on Mixer to access advanced volume control settings. 8 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 9
left, right) and OK 6. Start (Windows key) 9 7. Volume controls (Volume up/down) 8. Mute 9. Open Record TV 10. Open Guide 10 14 11. Program/Channel up/down purchased, please check Gateway InfoCentre. Memory Card Reader Memory cards are used in a wide selection of digital cameras, PDAs, MP3 - Gateway EC39C | Quick Start Guide - Page 10
CD or DVD discs (e.g. Audio CD, CD-ROM, DVD manually: 1. Switch your computer off. 2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pencil as the lead may break inside the eject port and damage the drive. 10 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 11
authorized by Macrovision. Reverse engineering or disassembly is prohibited. Power Supply Your if you simply want to avoid trailing wires, your computer's battery can power the computer. AC Power Adapter Your computer can Control Panel > System and Security > Power Options. Computer Basics - 11 - Gateway EC39C | Quick Start Guide - Page 12
(aka FireWire™ or i.LINK) allows you to connect high-speed digital devices to your computer, such as digital video cameras, external hard disk drives, or scanners. ExpressCard - This slot allows you to use an ExpressCard/34 or ExpressCard/54 expansion card. 12 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 13
speaker system). Line-Out - Lets you plug in stereo headphones or powered speakers. Plugging in an audio device disables any built-in speakers of digital cameras, PDAs, Gateway-certified adapter. Other Features Remote Control Receiver - The remote control receiver (Commercial IR) allows you to control - Gateway EC39C | Quick Start Guide - Page 14
see the section User Account Control on page 34. Turning possible (there may be a small power drain to charge batteries), however your computer will take longer to start. 2 computer into sleep mode without going to the Windows Start menu. Simply close all your applications and Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 15
Power Options The power options of Windows can control your computer's power state and allow you to save learn more about personalising your computer, click on Start > Help and Support. Upgrading your Computer Gateway strives to make your computing experience as easy and pleasant as possible. - Gateway EC39C | Quick Start Guide - Page 16
WINDOWS AND YOUR SOFTWARE Gateway the instructions on the screen. Welcome Center The first time you turn on your computer, the Welcome Center window opens. updates for a period before you must subscribe to continue protecting your computer against new threats. 16 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 17
the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. Throughout the process, you will be guided by on-screen instructions. Please read them carefully! 1. Click on Start > All Programs > Gateway, then - Gateway EC39C | Quick Start Guide - Page 18
, such as 'Windows Recovery Disc 1 of 2' or 'Apps/Drivers Recovery disc'. 5. If multiple discs are required, insert a new disc when prompted, then click OK. Continue recording discs until the process is complete. Your Computer's Documentation User's Guide (Gateway InfoCentre) This guide is not the - Gateway EC39C | Quick Start Guide - Page 19
to the computer you purchased. Remember to update InfoCentre to view the latest information about your computer! You should also make regular visits to www.gateway.com and check out the Support section: it contains up-to-date information, help, drivers and downloads. Software Documentation Most of - Gateway EC39C | Quick Start Guide - Page 20
using a codec that Windows or the media player does not include by default. In many cases, you can download and install the missing codec by clicking on the Web Help button in the error message. Please also see Windows Help and Support for more information. 20 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 21
network that you want to use and click Login if you already have an account. If you do not have an account, click Sign Up and follow the instructions , certainly before you connect to the Internet. Choose an 'Internet Service Provider' Using the Internet has become a natural part of daily computing - Gateway EC39C | Quick Start Guide - Page 22
setup instructions. Network Cable (RJ45) A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type of cable may also be used to connect peripheral devices to the access point. 22 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 23
or controls in Windows allow you to activate or disactivate the adapter. Diagram of a working network 1. Access Windows allows you to share a single Internet connection with multiple computers. Built-in support for IEEE 802.11 wireless LANs (WLANs) allows you to create an ad-hoc wireless network - Gateway EC39C | Quick Start Guide - Page 24
. 2. Reduce, maximize or close the window. 3. Address bar: Type in an Internet address (e.g. www.gateway.com) and press the Enter key on you can subscribe, in order to be notified when content is updated. Your browser delivers the information to your Favorites Center. Now you Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 25
manually organize your files. Google Desktop also helps you gather new gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your gateway to a world of online activities and services - Gateway EC39C | Quick Start Guide - Page 26
3. Tick Automatically fix file system errors in the options area. If you tick Scan for and attempt recovery of bad sectors, your computer will carry out the physical error checking when you next restart your computer of a fault developing at a later date. 26 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 27
deleted. 2. Uninstall the programs you no longer use: Click on Start > Control Panel > Programs > Programs and Features. 3. Archive files on an external writer) and delete them from the hard disk. Run Windows System Tools Windows includes some convenient tools to keep your computer in good shape - Gateway EC39C | Quick Start Guide - Page 28
the Control Panel. Starting Windows System Restore from the Windows desktop Click on Start > All Programs > Accessories > System Tools > System Restore. If you cannot access the Windows desktop: 1. Press the Alt+F10 key upon start-up when the Gateway logo appears. This will open the Recovery Program - Gateway EC39C | Quick Start Guide - Page 29
Point Windows creates restore points automatically at regularly scheduled times or before certain programs or drivers are Control Panel > System and Security > Windows Update. Security You are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Gateway - Gateway EC39C | Quick Start Guide - Page 30
clogging up a network. Note: Gateway guarantees that updates automatically so that you do not have to remember to check for the latest software. Taking advantage of "auto-update" features in your software is a great start toward keeping yourself safe online. 30 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 31
computer's first line of defense-it controls who and what can communicate with your pre-installed on your Gateway system. It includes a free trial subscription to protection updates. Make sure you Turn try not to use the same password for every service you use online. ✓ Change passwords on a regular - Gateway EC39C | Quick Start Guide - Page 32
banks and services use Windows Firewall, Windows Defender and Windows Automatic Updates are provided by Microsoft as part of a comprehesive system to defend your computer. The antivirus application varies according to the program installed on your computer. 32 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 33
> Control Panel > System and Security > Windows Firewall. Note: When updates, downloads, etc. Windows Updates If you have an active Internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates - Gateway EC39C | Quick Start Guide - Page 34
infected, the first thing to do is update if you have not already done so, and run your antivirus and anti-spyware software. Windows Remote Assistance Remote Assistance allows a Windows user to temporarily take over a remote Windows computer over a network or the internet to resolve issues. Remote - Gateway EC39C | Quick Start Guide - Page 35
following. This troubleshooting guide will help you diagnose and solve some common problems. Please note problems in the future. Nothing displays on the screen (page 35) The screen freezes when the Gateway logo displays (page 37) The screen freezes when the Windows logo displays (page 37) The Windows - Gateway EC39C | Quick Start Guide - Page 36
memory, a network card, etc. 1. Remove any additional internal device you have installed. Note that if a third party installed a device, we advise you to refer to them to remove the device. 2. Try to restart your computer and check if it works fine. 36 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 37
, the computer may freeze when the Gateway logo displays. Restart your computer Press the TAB or ESC key to while the computer starts to display some details. Set the BIOS to default settings. Press Del or F2 when starting your computer to enter the BIOS. This controls the hardware of your computer - Gateway EC39C | Quick Start Guide - Page 38
Control Panel > Programs > Programs and Features. Did you notice strange behaviour in Internet browser or email program? Most problems computer safe. Update your system files using Windows Update Windows Update is a catalogue of items such as drivers, security fixes, critical updates, the latest - Gateway EC39C | Quick Start Guide - Page 39
to-date, please refer to the Updates chapter on page 29. If your computer cannot display the Windows desktop: Restart your computer, press the Alt+F10 key upon start-up when the Gateway logo appears to start the Recovery Program. Miscellaneous Troubleshooting Keyboard & Touchpad My Keyboard Does Not - Gateway EC39C | Quick Start Guide - Page 40
ON again. My Computer Has no Sound 1. The speaker volume may be set too low. Adjust the volume controls (either on your speakers, keyboard (with an Fn key combination) or on the computer). 2. The Windows main volume control needs adjusting. a. Click on the speaker icon on the right side of the - Gateway EC39C | Quick Start Guide - Page 41
on Speakers to change the type of audio output (for example, if you are using digital audio over an HDMI cable). e. To display more volume controls, click connect to is out of order. Check with your ISP whether the service is available. 4. Your Internet settings (browser, email, or connection) may - Gateway EC39C | Quick Start Guide - Page 42
. 7. You have used the Recovery Management program. a. If your network port, make sure your modem cable is connected to your modem port and not to your network country. Click on Start > Control Panel. Change the View by: documentation. If the problem persists and the connection Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 43
not work The guidelines below cover the most common types of problems encountered with printers. Please read your printer's manual for specific instructions. Should you need further assistance, please contact the manufacturer of your printer. Problem/Error The printer is OFF The printer is OFF Line - Gateway EC39C | Quick Start Guide - Page 44
) icon and follow the on-screen instructions. 3. Uninstalling a program a. Click on Start > Control Panel > Programs > Programs and Features. b. Select the program you want to uninstall. c. Click on Uninstall/Change to start the program's uninstall process. 44 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 45
, it will be necessary to open your computer. For best results, an authorized service provider should perform such installation. For further information on upgrading your system's Random Access Memory (RAM) or Processor (CPU), please refer to InfoCentre. 3. External hardware device Installing a new - Gateway EC39C | Quick Start Guide - Page 46
and application recovery disc, insert it into the disc drive, then go to Step 3 after the Gateway Application Recovery main menu opens. 2. Click on the Restore tab, then click Reinstall applications/drivers. The Gateway Application Recovery main menu opens. 46 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 47
or device drivers. Help: For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then press Enter. To return to a restore point: 1. Click on Start > Control Panel > Action Center, then click on Recovery - Gateway EC39C | Quick Start Guide - Page 48
hard drive, see "Recovering from your recovery discs" on page 48. Recovering from within Windows To reinstall Windows and all pre-installed software and drivers: 1. Click on Start > All Programs > Gateway, then click on Gateway Recovery Management. Gateway Recovery Management opens. 2. Click on the - Gateway EC39C | Quick Start Guide - Page 49
a wireless device will void the authorization to use it. Contact Gateway for service information. Caution: The transmitting device embedded in this computer may and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. - Gateway EC39C | Quick Start Guide - Page 50
network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem that may cause undesired operation of the device. 50 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 51
inside wiring associated with a single-line individual service may be extended by means of a certified connector network board, the input/output socket is classified as Telecommunication Network Voltage (TNV-3). Note for computers equipped with wireless controllers and wired modems: Hereby, Gateway - Gateway EC39C | Quick Start Guide - Page 52
Network THE PRODUCT CE Marking Gateway cannot be held individual office) computers and computer support equipment to the same electrical the power supply cord and remove the battery to disconnect the equipment from the should the user attempt to disassemble the power supply. The Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 53
5). During product certification, Gateway used the following cable quality: Audio/Video Cables from Thomson KHC001M, KHC012M, KHC028M Stereo Jack shielded Audio service or modify the equipment, you must disconnect all power and modem cords, and remove the battery attempt to disassemble the laser - Gateway EC39C | Quick Start Guide - Page 54
reuse, recycling and other forms of recovery and to reduce the quantity of waste all Gateway products and also all accessories, such as keyboard, mouse, speakers, remote control, etc battery is replaced by an incorrect type. Dispose of used batteries according to the instructions Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 55
discs in your computer's packaging. Gateway License Agreement (CD and/or loaded into the temporary memory (i.e. RAM) or installed in the permanent memory computer (other than a network server) and one person uses disassemble the SOFTWARE. Any transfer of the SOFTWARE must include the most recent update - Gateway EC39C | Quick Start Guide - Page 56
13 Audio CDs 19, 41 Audio ports 13 Autoplay 20 B Backups 15 Batteries 11, 54 Battery disposal 12, 54 Battery life 11 Replacing batteries 12 BIOS 37 Blu-ray 10, 20 Browser 24 C Cable modem 42 Cables 4, 52 Cleaning your computer 4 Codec 20 Computer environment 4 Connectors 12 Control - Gateway EC39C | Quick Start Guide - Page 57
Upgrading Recycling 15 Storage 15 USB 12 User Account Control 34 V VGA port 13 Virtual keyboard 8 Volume controls 8 W Warranty 3 Welcome Center 16 WiFi 22 Windows System Restore 28 Using Windows 16 Welcome Center 16 Windows Action Center 29, 32 57 - Quick Start & Troubleshooting Guide - Gateway EC39C | Quick Start Guide - Page 58
Windows automatic updates 29, 33 Windows Defender 33 Windows Media Center 9, 19 Windows Media Player 19 Windows Remote Assistance 34 58 - Quick Start & Troubleshooting Guide
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Table of Contents -
1
Quick Start & Troubleshooting
Guide
T
ABLE
OF
C
ONTENTS
Product Registration
2
Important Information
3
Computer Basics
4
Safety and Comfort
......................................................
4
Safety Precautions
................................................
4
Health Precautions
................................................
5
Getting to Know your Computer
..................................
6
Control Devices (Keyboard/Touchpad)
.................
6
Touchscreen (optional)
..........................................
7
Volume Controls
....................................................
8
Remote Control (optional)
.....................................
9
Your Computer’s Drives
........................................
9
Power Supply
......................................................
11
Ports and Connectors
..........................................
12
Turning your Computer ON or OFF
.....................
13
Upgrading your Computer
..................................
15
Internet and Software
16
Using Windows and your Software
............................
16
Welcome Center
..................................................
16
Internet Security Offer
........................................
16
Gateway Recovery Management
........................
17
Your Computer's Documentation
.......................
18
Playing Multimedia Files
.....................................
19
Social Networks (optional)
..................................
21
First steps on the Net
..................................................
21
Protecting your computer
...................................
21
Choose an ‘Internet Service Provider’
.................
21
Network connections
..........................................
22
Surf the Net!
........................................................
24
Helpdesk
26
Safe Computing
...........................................................
26
Maintenance
........................................................
26
Updates
................................................................
29
Security
................................................................
29
Windows Remote Assistance
...............................
34
Diagnose & Repair
.......................................................
35
Top Troubleshooting Cases
.................................
35
Miscellaneous Troubleshooting
...........................
39
Recovering your system
.............................................
46
To recover your system
......................................
46
Recovering pre-installed software and drivers .. 46
Returning to a previous system condition
..........
47
Returning your system to its factory condition.. 48
Regulatory Information
49
Environment
54
Software License
55
Index
56
Copyright ©2010. All Rights Reserved.
GWNB