Gateway FX400S 8510864 - Gateway Computer User Guide
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- Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 1
site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 2
the case 54 Replacing the side panel 54 Replacing the front bezel 55 Installing memory 56 Replacing the system battery 58 6 Troubleshooting 61 Safety guidelines 62 First steps 62 Troubleshooting 63 Add-in cards 63 Audio 63 Battery 63 CD or DVD drives 63 Computer 65 ii www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 3
79 Telephone support 80 Before calling Gateway Customer Care 80 Telephone numbers 81 Self-help 82 Tutoring 82 Training 82 7 Networking Your Computer 83 Introduction to Networking 84 Using a router 84 Creating an Ethernet network 86 Installing Ethernet cards and drivers 86 Making sure - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 4
iv www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 5
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 6
with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 7
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 8
, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 9
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 10
and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 11
information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 12
contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. Website: gateway.com TOTeencchlhinSeSuupSpupppoportorrtHt:Pohusrousnp: ep:2o4rt1h - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 13
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 14
Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 15
Component Icon DVD/CD drive USB port (optional) Diskette drive (optional) Memory card reader (optional) Power button / Power indicator IEEE 1394 ports Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 16
Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Cover release lever Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 17
(black plug) (optional) Ethernet (network) jack Parallel port S-Video (TV) out jack (optional) Voltage switch Audio input (Line in) jack (blue plug) -ORSide speaker jack Desktop PC Back Description Plug the power cord into this connector. Lift this lever to open the computer cover. Remove this - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 18
2: Checking Out Your Gateway Computer Component Icon Headphone/analog speakers jack (green plug) -OR- Front speakers jack Microphone jack If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered speakers, an external amplifier, - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 19
purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 20
2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 21
storage space, try replacing your existing hard drive with a larger drive. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 22
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 23
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 24
of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. 20 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 25
■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top to break up the work day, and schedule a variety of tasks. www.gateway.com 21 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 26
. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when your computer is operating in the United States. In other areas of the - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 27
to your computer. See the setup poster. 2 Turn on your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 28
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 29
then turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 30
and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Feature Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Description , to the beginning of a document, or to the end of a document. 26 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 31
Using the keyboard Feature Icon Indicators Windows keys Application key Description Show if your NUM LOCK, CAPS LOCK, or SCROLL Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 32
Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As wheel on the mouse to move through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 33
hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 34
" on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 35
Ethernet network, see "Networking Your Computer" on page 83. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack computer. on the back of your 2 Insert the other end of the network cable into a network jack. www.gateway - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 36
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug- - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 37
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 38
(sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive Diskette slot up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 39
memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports from one memory card type to another. www.gateway.com 35 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 40
card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer. Important Do not use the remove hardware the memory card. icon in the taskbar to remove 36 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 41
the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 42
CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or up. 3 Press the eject button to close the tray. 38 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 43
Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD and DVD burning program on your - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 44
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 45
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 46
block the ventilation fan. ■ When storing your computer for an extended period of time, unplug AC power. Updating Windows Windows computer. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 47
service when you purchased your computer. ■ Using the Norton Internet Security program to check files and programs that are attached to e-mail messages or downloaded Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 48
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 49
area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update Norton Internet Security: Tips & Tricks You - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 50
To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets. Always turn off your computer and other peripherals before cleaning any components. Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use abrasive or - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 51
(never directly on the screen), and wipe the screen with the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based in a circle, using a product made especially for the purpose. www.gateway.com 47 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 52
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 53
does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 54
and attach it to a bare metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 55
exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 56
Chapter 5: Maintaining Your Computer 6 Swing the side panel away from the computer, then lift the panel away from the computer. 52 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 57
Removing the front bezel Opening the case To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer. 3 Swing the bezel toward the left, then remove the bezel from the computer. www.gateway.com 53 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 58
pinched when you close the case. 2 Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. 54 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 59
Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. Closing the case 2 Press the bezel firmly into place. www.gateway.com 55 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 60
5: Maintaining Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 61
, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 54. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 62
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 63
it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 54. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 Open the BIOS Setup utility. 14 In the BIOS Setup utility, restore any settings that you wrote - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 64
Chapter 5: Maintaining Your Computer 60 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 61 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 66
steps If you have problems with your computer, try these things first: ■ Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 67
then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 63 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 68
Chapter 6: Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer. ■ Make sure that the volume controls are turned up. For more information, - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 69
Troubleshooting The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the message "disk - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 70
, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette from the diskette drive - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 71
files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Using Disk Cleanup" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 72
Ethernet network jack. See "Desktop service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 70. Help and Support For more information about troubleshooting - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 73
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 74
module is failing. You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer services such - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 76
support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 77
Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See "Desktop PC Back" on page the handshaking sounds are too loud, you can turn down the modem volume. www.gateway.com 73 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 78
For more information, see "Adjusting the color depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about changing the screen resolution, click Start, then - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 79
Tips & Tricks For more information, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 80
about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 76 www.gateway - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 82
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 79 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 86
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 83 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 88
a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 84 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 89
router with 4-port switch. Equipment you need for a router-based Ethernet network For an Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection (optional) ■ Ethernet cables connecting all of the network equipment www.gateway.com 85 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 90
opens. 3 Click the plus (+) in front of Network adapters. The Ethernet device installed in your computer is listed. If one is not listed, you must install one. Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the type of Ethernet you are using for your - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 91
is not working, contact your Internet service provider. Important If you do not network, you should contact your ISP for any specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 92
Address - Internet Protocol (IP) address is a number that uniquely identifies a computer on the network. Subnet Mask - Subnet mask is a number that identifies what subnetwork the computer is located on. This number will be the same on all computers on a home network. Using a DHCP server In order to - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 93
Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions (TCP/IP) Properties dialog box opens. www.gateway.com 89 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 94
dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair a large telephone jack connector, but with eight pins) on each end. 90 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 95
computer. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 96
using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 Turn on your computers. 3 Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port). The WAN port - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 97
Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP to see if entries are required click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 94. www.gateway.com 93 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 98
in the router or access point literature ■ Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 94 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 99
network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 100
Chapter 7: Networking Your Computer 96 www.gateway.com - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 97 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 102
by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 103
installed and used in accordance with the instructions, may cause harmful interference to radio television reception, which can be determined by turning the equipment off and on, the user is party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part 15 of - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 104
modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices which may be connected to the telephone - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 105
network the power utility, Numbers of all the devices does not exceed 5. Laser safety statement All Gateway servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual mast and supporting structure, - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 106
Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 107
do your part for the purchase of new Gateway equipment. Call Gateway to see if number listed in your product's user guide and we will be glad to help you with your effort. Finally, we suggest that you practice other environmentally friendly actions by understanding and using the energy-saving features - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 108
part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate respective companies. Macrovision statement If your computer has a DVD drive and an analog - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 109
37 locating drive 11 troubleshooting 63 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer exterior 46 computer screen 47 DVD 47 keyboard 46 LCD panel 47 mouse 47 screen 47 clicking 29 closing computer case 54 front bezel 55 unresponsive program - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 110
memory directional keys 27 diskette drive 34 troubleshooting 65 diskette drive identifying 34 troubleshooting 65 using 34 display troubleshooting 66 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 93 double-clicking 29 dragging 29 drivers - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 111
network creating 86 external audio jack 13, 14 F Fast Ethernet 84 faxes troubleshooting 72 files opening 29 troubleshooting 66 finding Help and Support topics 6 specifications 16 Firewire port 11, 32 folders opening 29 front bezel removing 55 replacing 55 function keys 26 G Gateway model number - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 112
16 replacing 56 troubleshooting 70 memory card reader locating 10 memory card types supported 35 using 35 microphone jack 11, 14 Microsoft Certificate of Authenticity 15 model number 15 modem cable 31, 85, 91 connecting 31 DSL 31, 85, 91 jack 14, 31 protecting from power surge 22 troubleshooting 70 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 113
and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 77 turning off computer 24 turning on computer 23 power button 11 printer default - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 114
unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 63 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 restoring system 48 Resume mode 11 right-clicking 29 router configuring 92 - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 115
74 screen resolution 74 technical support 80 telephone support 80 Web site connection speed 68 turning off computer 11, 24, 25 turning on computer 11, 23 tutoring fee-based 82 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS - Gateway FX400S | 8510864 - Gateway Computer User Guide - Page 116
naming 87 working safely 20 Z Zip drive 17 port 11, 14 112 www.gateway.com
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www.gateway.com
Contents
1
Getting Help
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Gateway Web site
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using Support
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Using Your Computer guide
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2
Checking Out Your Gateway Computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Desktop PC Front
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Desktop PC Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Identifying your model
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Gateway model and serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Finding your specifications
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessories
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3
Getting Started
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Working safely
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting up your computer and computer accessories
. . . . . . . . . . . . . . . . . . . . . . . . . 21
Sitting at your computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Avoiding discomfort and injury from repetitive strain
. . . . . . . . . . . . . . . . . . . . . . . . . . 21
Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Checking the voltage selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Starting your computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Restarting (rebooting) your computer
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Using the keyboard
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Keyboard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the mouse
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Connecting the dial-up modem
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connecting to a cable or DSL modem or to a wired Ethernet network . . . . . . . . . . . . . . . 31
Installing a printer, scanner, or other peripheral device
. . . . . . . . . . . . . . . . . . . . . . . . . . . 32