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Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 1
Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories
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Reinstalling programs and drivers 48 Restoring your computer to the original memory 56 Replacing the system battery 58 6 Troubleshooting 61 Safety guidelines 62 First steps 62 Troubleshooting 63 Add-in cards 63 Audio 63 Battery 63 CD or DVD drives 63 Computer 65 ii www.gateway
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69 Memory 70 Memory card reader 70 Modem (dial-up 70 Monitor 74 Mouse 76 Networks 76 Passwords 76 Power 77 Printer 77 Sound 79 Telephone support 80 Before calling Gateway Customer Care 80 Telephone numbers 81 Self-help 82 Tutoring 82 Training 82 7 Networking Your Computer 83
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iv www.gateway.com
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Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We
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drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade
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, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer
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Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer
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and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway
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information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can
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contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. Website: gateway.com TOTeencchlhinSeSuupSpupppoportorrtHt:Pohusrousnp: ep:2o4rt1h
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Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9
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Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader
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Memory card reader (optional) Power button / Power indicator IEEE 1394 ports Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio Identifying drive types" on page 37. Plug a USB (Universal Serial Bus) device (such as a USB Iomega™ Zip™ drive, printer, scanner
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Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Cover release lever Case cover thumbscrew Rear speaker jack (optional)
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) Ethernet (network) jack Parallel port S-Video (TV) out jack (optional) Voltage switch Audio input (Line in) jack (blue plug) -ORSide speaker jack Desktop PC Back Description Plug the power cord into this connector. Lift this lever to open the computer cover. Remove this screw before opening
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Your Gateway Computer Component audio jacks" on page 30. If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered this jack, see "Configuring the audio jacks" on page 30. Plug USB (Universal Serial Bus) devices (such as a USB
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Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance
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Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway cards, as well as documents. 16 www.gateway.com
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supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. www.gateway
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Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com
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Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
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of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. 20 www.gateway.com
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a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top is no higher than eye level, the monitor controls are within reach, and the screen is to break up the work day, and schedule a variety of tasks. www.gateway.com 21
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with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. Checking the voltage selection A power supply is integrated into your computer to provide power to the system board, add-in cards, and peripheral devices. The voltage selection for your
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for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure
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which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all
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computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup
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Internet buttons Indicators Audio playback buttons Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Description Press , search, or e-mail programs. Press these buttons to play your audio files and to adjust the volume. Press these keys to move the
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help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27
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Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As through a document. This feature is not available in all programs. 28 www.gateway.com
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hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions
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26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the back of
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jack computer. computer, then start your communications program. Connecting to a cable or DSL modem or to a wired Ethernet network Your computer computer is equipped with a built-in Ethernet port. For information about setting up a wired or wireless Ethernet network, see "Networking Your Computer
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Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug
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Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33
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are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click
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computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory
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card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer. Important Do not use the remove hardware the memory card. icon in the taskbar to remove 36 www.gateway
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drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing
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CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or up. 3 Press the eject button to close the tray. 38 www.gateway.com
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CDs, create video DVDs, and more. Tips & Tricks For more information about creating CDs and DVDs, see "Creating CDs and DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 39
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Chapter 4: Using Drives and Ports 40 www.gateway.com
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Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
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fan. ■ When storing your computer for an extended period of time, unplug AC power. protect your computer and keep it running smoothly. Windows Update scans your computer and provides instructions. Help and Support For more information about Windows Update, click Start, then click Help and Support
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update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your computer. ■ protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword
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Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com
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on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan subscription to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after . www.gateway.com 45
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or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets. Always turn
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on the screen), and wipe the screen with the cloth. Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean your mouse: ■ Wipe the bottom of the mouse with
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in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on-screen instructions. Help and Support For more
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does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49
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part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching
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and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your computer, then
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Chapter 5: Maintaining Your Computer 6 Swing the side panel away from the computer, then lift the panel away from the computer. 52 www.gateway.com
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Removing the front bezel Opening the case To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer. 3 Swing the bezel toward the left, then remove the bezel from the computer. www.gateway.com 53
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Chapter 5: Maintaining Your Computer Closing the case Replacing the side panel To replace the side panel: case notches, then swing the side panel toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. 54 www.gateway.com
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Replacing the front bezel To replace the front bezel: 1 Align the latch pins with the computer latch holes. Closing the case 2 Press the bezel firmly into place. www.gateway.com 55
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5: Maintaining Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing
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side panel by following the instructions in "Replacing the side panel" on page 54. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance
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press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and submenus, then exit from the utility. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 6 For more stability
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snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 54. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 Open the BIOS Setup utility. 14 In the BIOS Setup utility, restore any settings that you wrote down in
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Chapter 5: Maintaining Your Computer 60 www.gateway.com
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Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 61
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bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you
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then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 63
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30. ■ Make sure that the speaker cables are connected correctly and securely. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the audio device drivers. A DVD movie will not play ■ Make sure that you have a DVD drive
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power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
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Chapter 6: Troubleshooting You see a "Disk is full" error message ■ Delete unnecessary files the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk"
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, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be
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jack. See "Desktop PC Back" service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 70. Help and Support For more information about troubleshooting gateway.com
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Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers . ■ Reinstall the keyboard device driver. A keyboard character keeps repeating
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more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem
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Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to
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a common problem that can cause a single number (such as support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your computer
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cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category
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and contrast controls to the center position. ■ Make sure that the monitor cable is connected to the video port on the back of your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that you know works to your computer. 74 www.gateway.com
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monitor, electric fan, fluorescent part controls. ■ Use the monitor degauss feature (see your monitor documentation) or turn off your computer desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
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network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 76 www.gateway.com
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Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly.
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Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer
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correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 79
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6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power
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Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems
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, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click
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Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 83
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a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 84 www.gateway.com
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your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or For an Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection
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Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing the card and
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Internet service specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start, then click Control
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number will be the same on all computers on a home network. Using a DHCP server In order to use the TCP/IP protocol on each computer with a router or access point router, you must set the protocol to "Obtain an IP address from a DHCP server." To use a DHCP server 1 Click Start, then click Control
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OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 89
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box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable a large telephone jack connector, but with eight pins) on each end. 90 www.gateway.com
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. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway.com 91
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up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 Turn on your computers. 3 Plug one end of a straight-through network cable into any numbered port on the router (except the WAN port). The
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the top of the screen. 6 Click the Enable checkbox, then click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 94. www
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Wizard (for more information, see "Using Your Computer guide" on page 4) ■ Check all physical cable desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 94 www.gateway
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where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. The computer does not recognize an add-in Ethernet card ■ Shut down and restart your computer. ■ Make sure that
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Chapter 7: Networking Your Computer 96 www.gateway.com
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Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 97
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by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before
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installed and used in accordance with the instructions, may cause harmful interference to radio associated with this equipment are: shielded video cable when an external monitor is connected party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part 15 of
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Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number of service may be required. The telephone company may request that you disconnect the equipment until the problem is
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ground connections of the power utility, telephone lines Numbers of all the devices does not exceed 5. Laser safety statement All Gateway servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual
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Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 107
. You can do your part for the environment by following Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 108
No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD drive and an analog TV Out port, the
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 109
of memory cards supported 35 case closing 54 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 63 CD drive identifying 37 locating drive 11 troubleshooting 63 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 110
memory directional keys 27 diskette drive 34 troubleshooting 65 diskette drive identifying 34 troubleshooting 65 using 34 display troubleshooting 66 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 93 double-clicking 29 dragging 29 drivers
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 111
audio jack 13, 14 F Fast Ethernet 84 faxes troubleshooting 72 files opening 29 troubleshooting 66 finding Help and Support topics 6 specifications 16 Firewire port 11, 32 folders opening 29 front bezel removing 55 replacing 55 function keys 26 G Gateway model number 15 serial number 15, 16 support
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 112
56 troubleshooting 70 memory card reader locating 10 memory card types supported 35 using 35 microphone jack 11, 14 Microsoft Certificate of Authenticity 15 model number 15 modem cable 31, 85, 91 connecting 31 DSL 31, 85, 91 jack 14, 31 protecting from power surge 22 troubleshooting 70 monitor
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 113
76 PDA memory cards 35 peripheral devices 32 playing audio CD 39 DVD 39 Plug and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 77
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 114
and Support 6 serial number 15, 16 serial port 14 setting up safety precautions 98 shortcut menus accessing 29 shortcuts opening menu 29 shutting down computer 24, 25 side panel removing 51 replacing 51 sound adjusting 30 controls 30 muting 30 speaker jack 14 speakers configuring 30 specifications
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before contacting 80 tutorial service 81 telephone support 80 testing network 94 training CD 82 classroom 82 Gateway Learning Libraries 82 Learn With Gateway 82 troubleshooting add-in cards 63 automated system 81 cards 63 CD drive 63 cleaning CD 47 cleaning DVD 47 computer startup 65 diskette drive
Gateway FX400XL | 8510864 - Gateway Computer User Guide - Page 116
naming 87 working safely 20 Z Zip drive 17 port 11, 14 112 www.gateway.com

Section	Page
Getting Help	5
Gateway Web site	7
Using Support	7
Support Home	8
Product Support	8
Downloads	8
Customer Service	8
Upgrade Center	8
Resources	8
Contact Us	8
Help and Support	9
To start Help and Support:	9
Searching for a topic	10
BigFix	10
To start BigFix:	10
To learn more about using BigFix:	10
Using Your Computer guide	11
To access the Using Your Computer guide:	11
Online help	11
Gateway contact information	12
Checking Out Your GatewayComputer	13
Desktop PC Front	14
Desktop PC Back	16
Identifying your model	19
Gateway model and serial number	19
Microsoft Certificate of Authenticity	19
Finding your specifications	20
Accessories	20
Getting Started	23
Working safely	24
Reducing eye strain	24
Setting up your computer desk and chair	24
Setting up your computer and computer accessories	25
Sitting at your computer	25
Avoiding discomfort and injury from repetitive strain	25
Protecting from power source problems	26
Checking the voltage selection	26
To set the voltage selection switch:	27
Starting your computer	27
To start your computer:	27
Waking up your computer	28
Turning off your computer	28
To turn off your computer:	28
Restarting (rebooting) your computer	29
To close unresponsive programs and restart your computer:	29
Using the keyboard	30
Keyboard features	30
Using the mouse	32
Adjusting the volume	34
To adjust the overall volume level using hardware controls:	34
Configuring the audio jacks	34
To configure the audio jacks:	34
Connecting the dial-up modem	35
To connect the modem:	35
Connecting to a cable or DSL modem or to a wired Ethernet network	35
To connect to a cable or DSL modem or to an Ethernet network:	35
Installing a printer, scanner, or other peripheral device	36
Using Drives and Ports	37
Using the diskette drive	38
To use a diskette:	38
Using the memory card reader	39
Memory card types	39
Inserting a memory card	40
To use a memory card:	40
To remove a memory card:	40
Using the CD or DVD drive	41
Identifying drive types	41
Inserting a CD or DVD	42
To insert a CD or DVD:	42
Playing a CD	43
Playing a DVD	43
Creating CDs and DVDs	43
Maintaining Your Computer	45
Caring for your computer	46
Updating Windows	46
To run Windows Update:	46
Protecting your computer from viruses	47
To scan for viruses:	48
To remove a virus:	49
To update Norton Internet Security:	49
Cleaning your computer	50
Cleaning the exterior	50
Cleaning the keyboard	50
Cleaning the computer display	51
Cleaning the mouse	51
To clean your mouse:	51
Cleaning CDs or DVDs	51
Restoring your system	52
Microsoft System Restore	52
To run Microsoft System Restore:	52
Reinstalling programs and drivers	52
To reinstall your program or driver:	52
Restoring your computer to the original configuration	53
To restore your computer to the original configuration:	53
Preventing static electricity discharge	54
Opening the case	55
Removing the side panel	55
To remove the side panel:	55
Removing the front bezel	57
To remove the front bezel:	57
Closing the case	58
Replacing the side panel	58
To replace the side panel:	58
Replacing the front bezel	59
To replace the front bezel:	59
Installing memory	60
To install or replace DIMM memory:	60
Replacing the system battery	62
To replace the battery:	62
Troubleshooting	65
Safety guidelines	66
First steps	66
Troubleshooting	67
Add-in cards	67
Audio	67
Battery	67
CD or DVD drives	67
Computer	69
Diskette drive	69
DVD drives	70
File management	70
Hard drive	71
Internet	72
Keyboard	73
Memory	74
Memory card reader	74
Modem (dial-up)	74
Monitor	78
Mouse	80
Networks	80
Passwords	80
Power	81
Printer	81
Sound	83
Telephone support	84
Before calling Gateway Customer Care	84
Telephone numbers	85
Automated troubleshooting system	85
Telephone numbers	85
Self-help	86
Tutoring	86
Training	86
Networking Your Computer	87
Introduction to Networking	88
Ethernet, Fast Ethernet, or Gigabit Ethernet	88
Using a router	88
Example router-based Ethernet network	89
Determining if an Ethernet is already installed on your computers	90
To determine if Ethernet is already installed on your computer:	90
Creating an Ethernet network	90
Installing Ethernet cards and drivers	90
Making sure your broadband connection works	91
Naming the computers and the workgroup	91
To identify this computer on the network:	91
Configuring the TCP/IP protocol	92
Terms you should know	92
Using a DHCP server	92
To use a DHCP server	92
Setting up an Ethernet network	94
Setting up a network using a router	95
To set up a network using a router:	96
Configuring your router	96
To configure the Linksys EtherFast Cable/DSL router:	96
Testing your network	98
Troubleshooting Your Ethernet network	99
Safety, Regulatory, and Legal Information	101
Index	109
A	109
B	109
C	109
D	110
E	111
F	111
G	111
H	111
I	111
J	112
K	112
L	112
M	112
N	113
O	113
P	113
R	114
S	114
T	114
U	115
V	115
W	115

Match case Limit results 1 per page

www.gateway.com

Contents

Getting Help

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Gateway Web site

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Using Support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Help and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Searching for a topic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

BigFix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Your Computer guide

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Online help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gateway contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Checking Out Your Gateway Computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Desktop PC Front

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Desktop PC Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Identifying your model

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Gateway model and serial number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Microsoft Certificate of Authenticity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Finding your specifications

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Accessories

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Getting Started

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Working safely

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Reducing eye strain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting up your computer desk and chair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting up your computer and computer accessories

. . . . . . . . . . . . . . . . . . . . . . . . . 21

Sitting at your computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Avoiding discomfort and injury from repetitive strain

. . . . . . . . . . . . . . . . . . . . . . . . . . 21

Protecting from power source problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Checking the voltage selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Starting your computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Waking up your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Turning off your computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Restarting (rebooting) your computer

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Using the keyboard

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Keyboard features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using the mouse

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Adjusting the volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Configuring the audio jacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Connecting the dial-up modem

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Connecting to a cable or DSL modem or to a wired Ethernet network . . . . . . . . . . . . . . . 31

Installing a printer, scanner, or other peripheral device

. . . . . . . . . . . . . . . . . . . . . . . . . . . 32