Gateway FX400XL 8510934 - Gateway Computer User Guide

Gateway FX400XL Manual

Gateway FX400XL manual content summary:

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    information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories 16 3 Getting Started 19 Working safely 20 Reducing
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    53 Closing the case 54 Replacing the side panel 54 Replacing the front bezel 55 Installing memory 56 Replacing the system battery 58 6 Troubleshooting 61 Safety guidelines 62 First steps 62 Troubleshooting 63 Add-in cards 63 Audio 63 Battery 63 CD or DVD drives 63 Computer 65 ii www
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    Diskette drive 65 DVD drives 66 File management 66 Hard drive 67 Internet 68 Keyboard 69 Memory 70 Memory card reader 70 Modem (dial-up 70 Monitor 74 Mouse 76 Networks 76 Passwords 76 Power 77 Printer 77 Sound 79 Telephone support 80 Before calling Gateway Customer Care 80
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    iv www.gateway.com
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    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
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    new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We
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    drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center
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    , and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer
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    help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You
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    you want to view. To view a topic, click the topic name in the Search Results list. BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects
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    been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many
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    can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. OTTeencclhhinSSeuusppupppooprrottrPHth:oounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394
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    Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9
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    Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader
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    ) Memory card reader (optional) Power button Power indicator IEEE 1394 ports Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). This drive
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    Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Cover release lever Case cover thumbscrew Rear speaker jack (optional) Ethernet (network
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    jack. For more information, see "Learning about the Internet" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Plug a parallel device (such as a printer) into this port. For more information, see
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    audio jacks" on page 30. If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered jack, see "Configuring the audio jacks" on page 30. Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera
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    ) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. www.gateway.com 15
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    2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed
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    storage space, try replacing your existing hard drive with a larger drive. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during
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    Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com
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    Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
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    the monitor screen or shine directly into your eyes. ■ Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor. ■ Use soft
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    a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top is no higher than eye level, the monitor controls are within reach, and the screen is to break up the work day, and schedule a variety of tasks. www.gateway.com 21
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    long enough to save your work and shut down your computer normally. Checking the voltage selection A power supply is integrated into your computer to provide power to the system board, add-in cards, and peripheral devices. The voltage selection for your location is typically set at the factory
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    . 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at
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    which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all
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    it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25
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    Chapter 3: Getting Started Using the keyboard Function keys Editing buttons Internet buttons Indicators Audio playback buttons Navigation keys Internet buttons Windows keys Application key Directional Numeric keys keypad Keyboard features The keyboard has several different types of
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    function. Press one of these keys to open the Windows Start menu. These keys can also be used in Windows. Directional keys Numeric keypad Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway
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    Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As through a document. This feature is not available in all programs. 28 www.gateway.com
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    other mouse settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 47
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    26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the back of
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    a telephone wall jack. The modem will not work with digital or PBX telephone lines. 3 Start your computer, then start your communications program. Connecting to a cable or DSL modem or to a wired Ethernet network Your computer has a network jack that you can use to connect to a cable or DSL modem
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    Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug
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    Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33
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    disks). Diskettes are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a diskette: 1 Insert the diskette into the diskette drive with the label facing up. 2 To access a file on the diskette, click Start, then click My Computer
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    computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory
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    while using a memory card, insert only one memory card in a slot at a time. To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for
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    and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability of the double layer recordable DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. www.gateway.com
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    or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place the disc in
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    disc. You can play DVDs with the DVD program or Windows Media Player on your computer. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
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    Chapter 4: Using Drives and Ports 40 www.gateway.com
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    Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
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    the ventilation fan. ■ When storing your computer for an extended period of time, unplug AC power. Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer's operating system, software
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    updating the Norton Internet Security program to protect against the latest viruses. ■ Making sure the Windows Security Center is configured to provide you with the highest level of protection. Help and Support For more information about protecting your computer against viruses, click Start
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    Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com
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    to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after the Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 3 Click LiveUpdate. The LiveUpdate wizard opens. www.gateway
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    that has a narrow, straw-like extension ■ Cotton swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the
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    begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean your mouse: ■ Wipe the bottom of the mouse with a damp lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge, not around
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    If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com
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    Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway
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    part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching
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    and modem, network, and all peripheral device cables. 3 Press the power button to drain any residual power from your computer. 4 Remove the thumbscrew from the side panel cover. For the location of the thumbscrew, see "Desktop PC Back" on page 12. 5 Lift the cover release lever. www.gateway.com 51
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    Chapter 5: Maintaining Your Computer 6 Swing the side panel away from the computer, then lift the panel away from the computer. 52 www.gateway.com
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    Removing the front bezel Opening the case To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs www.gateway.com 53
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    pinched when you close the case. 2 Align the panel tabs into the bottom case notches, then swing the side panel toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. 54 www
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    Replacing the front bezel Closing the case To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. www.gateway.com 55
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    5: Maintaining Your Computer Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing
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    side panel by following the instructions in "Replacing the side panel" on page 54. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance
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    type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and
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    it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 54. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 Open the BIOS Setup utility. 14 In the BIOS Setup utility, restore any settings that you wrote
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    Chapter 5: Maintaining Your Computer 60 www.gateway.com
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    Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 61
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    . ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed
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    then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 63
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    the device driver. ■ Make sure that the DVD program has been installed on your computer. ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional
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    -checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette
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    . For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette
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    the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
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    plugged into the Ethernet network jack and not the modem jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make
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    Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia the keyboard device driver. A
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    more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem
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    Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to
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    support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the
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    cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category
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    and contrast controls to the center position. ■ Make sure that the monitor cable is connected to the video port on the back of your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that you know works to your computer. 74 www.gateway.com
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    Tips & Tricks For more information, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference
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    network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 76 www.gateway.com
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    Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer it in the printer setup. To set a default printer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in
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    instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control
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    correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 79
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    6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power
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    Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems
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    and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click Help and
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    Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 83
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    a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 84 www.gateway.com
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    is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL modem that
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    if Ethernet is already installed on your computer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager
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    for any specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start, then click Control Panel. The
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    to use the TCP/IP protocol on each computer with a router or access point router, you must set the protocol to "Obtain an IP address from a DHCP server." To use a DHCP server 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click
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    opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the This connection uses the following items list. If you do not see TCP/IP, drag the scroll
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    box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable a large telephone jack connector, but with eight pins) on each end. 90 www.gateway.com
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    Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the
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    on the router and the other end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router
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    Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP Specify an IP Address, then type the values provided by your ISP. 4 When you are finished entering information on the Setup page, click Apply. 5 Click the DHCP tab on the top of the screen. 6 Click the Enable checkbox,
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    Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 94 www.gateway
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    network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered
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    Chapter 7: Networking Your Computer 96 www.gateway.com
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    Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 97
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    servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the system. ■ The system does not operate properly when the operating instructions are followed. ■ The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement
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    are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part 15 of
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 105
    fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device. If requested, this information must be provided to
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 106
    safety statement All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as "Class 1 Laser Products" under a US Department of Health and Human Services (DHHS) Radiation Performance
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 107
    Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 108
    . Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with your
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 109
    7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 110
    cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 63 CD drive identifying 37 locating drive 11 troubleshooting 63 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer exterior 46 computer screen 47 DVD 47 keyboard 46 LCD panel
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 111
    34 display troubleshooting 66 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 93 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive types 37 recordable CD 11, 37 recordable DVD 11, 37
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 112
    66 finding Help and Support topics 6 specifications 16 Firewire port 11, 32 folders opening 29 front bezel removing 55 replacing 55 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 84 H hard drive troubleshooting 67 headphone jack
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 113
    component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 56 installing 56 purchasing 16 replacing 56 troubleshooting 70 memory card reader locating 10 memory card types supported 35 using 35
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 114
    wheel 28 selecting screen objects 29 troubleshooting 76 USB port 11, 14 moving pointer 29 screen objects 29 MP3 player memory cards 35 multimedia adjusting volume 30 playing DVD 39 using DVD drive 37 using Windows Media Player 39 muting sound 30 N name computer 87 domain 93 router 93 workgroup
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 115
    speakers configuring 30 specifications 16 Standby mode 11 starting computer 11, 23 programs 29 static electricity 50 subnet mask entering 88 support 16 surge protector 22 S-Video (TV) out jack 13 system battery replacing 58 system identification label 15 system restore 48 T tape backup drive 17 TCP
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 116
    82 Learn With Gateway 82 troubleshooting add-in cards 63 automated system 81 cards 63 CD drive 63 cleaning CD 47 cleaning DVD 47 computer startup 65 diskette drive 65 display 66 DVD drive 63, 66 DVD/CD drive 63, 66 Ethernet network 95 faxes 72 files 66 general guidelines 62 hard drive 67 Internet
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 117
    naming 87 working safely 20 Z Zip drive 17 port 11, 14 112 www.gateway.com
  • Gateway FX400XL | 8510934 - Gateway Computer User Guide - Page 118
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