Gateway FX4710 8513057 - FX Hardware Reference Guide
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- Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 1
- Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 2
- Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 3
. . 14 Preparing power connections 14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 15 Connecting a dial-up modem 16 Starting your computer 16 Waking up your computer 17 Turning off your computer 17 Restarting (rebooting - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 4
up a maintenance schedule 52 Creating system recovery discs 52 Caring for your computer 53 Cleaning your computer 54 Cleaning the exterior 54 Cleaning the keyboard 55 Cleaning the monitor 55 Cleaning the mouse 55 Cleaning optical discs 56 Updating Windows 56 Using BigFix 57 Managing hard - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 5
and settings manually 66 Chapter 6: Troubleshooting 69 Safety guidelines 70 Try these steps first 70 Error messages 71 Internet and networking 72 Internet 72 Modem (cable or DSL 73 Modem (dial-up 74 Networking 76 Power 77 Display 77 Printing 78 Optical discs 79 Memory card reader 80 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 6
Contents Before calling Gateway Customer Care 99 Calling Customer Care 99 Appendix A: Legal Notices 101 Index 111 iv - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers to - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 12
Out Your Computer Important Your computer's hardware options may vary from this illustration. Memory card reader Optical disc drive Video in jack optional) Power button IR sensor IR (remote control) activity indicator (red) Bluetooth activity indicator (blue) Wireless network connection indicator - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 13
Identifying optical drive types" on page 23. Connect your video camera to these jacks. Plug IEEE 1394 memory card to a folder on your computer. The activity indicator inside teh button lights while files are being copied. Press this button to turn the power on or off. You can also configure the power - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 14
Icon Voltage switch Power connector PS/2 keyboard port Case cover thumbscrew PS/2 mouse port Monitor (VGA) port Ethernet (network) jack Rear surround speaker jack Center/subwoofer jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) TV tuner card (optional) Wireless network - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 15
VGA) port Description Plug an HDMI cable into this jack and an HDMI input jack on a TV or other A/V device. HDMI carries a high-quality digital video , see "Connecting a dial-up modem" on page 16. Remove this screw before opening the case. Plug a PS/2 mouse into this port. Plug a VGA (blue connector - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 16
, see "Configuring the audio jacks" on page 30. Plug a VGA or DVI monitor into the VGA (blue) or DVI (white) port on this card, if installed. Plug a video tuner or antenna into this card, if installed. Lets you wirelessly connect to a wireless-enabled network. Plug the cord from your telephone into - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 17
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 20
system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 21
The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set correctly for your location at the factory, but you can change it to match the electrical service - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 22
will not work with digital or PBX telephone lines.) 3 If you want, you can connect a telephone to the PHONE jack on the modem at the back of your computer. Starting your computer To start your computer: 1 Connect the power your computer for the first time, follow the on-screen instructions to - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 23
run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more information about changing the power button mode, see the "Customizing" chapter in your online User - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 24
the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer As a troubleshooting step, you may need to restart (reboot) your - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 25
gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer keypad key Feature Icon Function keys Audio playback keys Windows key Fn key Description Press these keys to start - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 26
keys Numeric keypad Description Press this key to access shortcut menus and help assistants in Windows. Press these keys to move the cursor and to copy, cut, and paste objects a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. 20 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 27
www.gateway.com As you move the mouse, the pointer (arrow) on the and place it in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking. - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 28
mouse button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 55. - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 29
.gateway.com Using optical drives Features Your optical drive has the following basic components: Flip-down door Eject button Loading Press the eject button to close the tray. Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 30
Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs. Blu-ray Disc Installing programs, playing - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 31
. Use a music program or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. Playing a DVD A Digital - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 32
, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 33
a memory card: • Pull the memory card out of the slot. Caution Remove the memory card from the reader before you turn off the computer. Important Do not use the Remove Hardware icon in the taskbar to remove the memory card, or you will have to restart the computer to re-enable the memory card reader - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 34
and Getting Started Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 35
slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click × in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 36
➧ Advanced 1 Connect your audio device(s) to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 37
www.gateway.com IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 38
CHAPTER 3: Setting Up and Getting Started 32 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 39
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Adding or replacing an - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 40
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 41
panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the left side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 42
to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the right side panel: 1 Make sure that the left side panel has already been removed by following the instructions in "Removing the left side panel - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 43
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the side panels by following the instructions in "Removing the left - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 44
case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the bezel into the slots on the front of the computer until the tabs snap into place. 2 Replace the side panels that you removed previously by following the instructions in "Replacing the side panels" on page 39. 38 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 45
www.gateway.com Replacing the side panels To replace the side panels: 1 Make sure that all internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panels toward the front of the computer until the backs of the side panels are flush - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 46
CHAPTER 4: Upgrading Your Computer Replacing the color panel To replace the color panel on the front bezel: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Press the lower panel release tabs up, and press the upper panel release tabs inward. The - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 47
www.gateway.com 3 Slide the new color panel into position, then firmly press it against the front bezel until it clicks into place. 4 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. Installing memory When you upgrade the computer memory, make sure - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 48
secure the memory module automatically. 6 Replace the side panel by following the instructions in "Replacing the side panels" on page 39. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 49
you are replacing an existing drive, disconnect the cables from the drive, noting their locations and orientation. You will reconnect the cables after you install the new drive. Drive data cable Drive power cable 4 Note any jumper settings on the old drive and set the jumper on the new drive to be - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 50
4: Upgrading Your Computer 5 are mounted through the wrong holes, the front of the drive will protrude too far out the front of the case for the front Step 3, or according to the manufacturer's instructions. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 51
. The release tab is in the top of the case, between the power supply and the optical drive. Tip The top bezel is the plastic piece that forms the top of your computer case. You must remove it to perform maintenance on the memory card reader. Top bezel release tab 3 Slide the top bezel toward the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 52
4: Upgrading Your Computer 4 Unplug the cables connected to the card reader, and slide cables out of the clips that hold them down. Make note of the cable locations. 5 Remove the screw that secures the card reader to the computer, then remove the card reader. Screw 6 Slide the new card reader - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 53
left side panel by following the instructions in "Removing the left side panel" on page 35. 2 Disconnect and label all hard drive cables, noting their locations and orientation. (You will reconnect the cables after you install the new drive.) Drive data cable Drive power cable 3 If you are replacing - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 54
with your new drive. 6 Connect the drive cables. If you are replacing a drive, use your notes from Step 2. 7 Replace the left side panel by following the instructions in "Replacing the side panels" on page 39. 8 Reconnect all external cables and the power cord. 9 Turn on your computer. 10 If you are - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 55
notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Secure the new expansion card to the case using the screw you removed previously. 8 Replace the left side panel by following the instructions in "Replacing the side panels" on page 39. 49 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 56
CHAPTER 4: Upgrading Your Computer 50 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 57
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 51 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 58
X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as soon as possible. For instructions, see "Preparing for software and device driver recovery" on page 89. 52 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 59
gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer computer to extreme temperature changes. - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 60
injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 61
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean the mouse: • Wipe the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 62
Update, see "Windows Update" in your online User Guide. Windows Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 63
.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 64
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start ➧ Computer ➧ right-click drive ➧ Properties 1 Click (Start) then click Computer. The Computer window opens. 58 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 65
www.gateway.com 2 Right-click the drive that you want to check for available file and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start ➧ Computer ➧ right-click drive ➧ Properties ➧ Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 66
hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 67
computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions drive performance. you are connected to a network - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 68
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 69
www.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 70
for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 71
your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 72
. Go to Step 4. - OR In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 73
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 75
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 76
to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician. • Check all cable connections, including power. • If - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 77
to locate host" message and are unable to browse the Internet" on page 72. See "You get a "Download Error" message when Media Center tries to update the Program Guide" on page 86. See "You see a "Memory error" message" on page 83. See "You see a "Not enough - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 78
. See more troubleshooting at "Modem (dial-up)" on page 74. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 79
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 73 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 80
and Support. Type dialing in the Search Help box, then press ENTER. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 81
www.gateway.com You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • Review the troubleshooting information under "Internet and networking" on page 72. Your 56K modem does not connect at 56K Current FCC regulations restrict - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 82
CHAPTER 6: Troubleshooting 3 Click the Modem tab, then adjust the Speaker volume control. 4 Click OK twice to close the dialog boxes. Networking You cannot see the other computers on your network • If a network cable is connected to your computer, make sure that the other end is plugged into a - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 83
is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to a power outlet and to a video port on - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 84
the display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type screen resolution in the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 85
discs" on page 56. • Update the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows volume controls are turned up - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 86
. • Update the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 87
the keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, blow the inside dry instructions, see "Deleting unnecessary files" on page 59. Help For more information about file management, click Start, then click Help and Support - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 88
not found" error message • Your computer is unable to detect the hard drive. Check cable connections. For instructions on opening your computer case, see "Opening the case" on page 35. • A USB flash drive or a USB portable music player is connected to one of your computer's USB ports. Unplug the USB - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 89
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 90
connections. See your speakers' user guide for more troubleshooting tips. • Make sure that your computer's troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Passwords Your computer does not accept your password • Windows - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 91
quality output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video cables. 85 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 92
). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download Error" message when Media Center tries to update the Program Guide • You must be connected to the Internet to - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 93
information to have available if you call Customer Care. Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 69 or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 94
upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer must - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 95
a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 96
disc recording begins. Label the discs as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 97
-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 98
To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 99
OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 93 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 100
you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 95. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 101
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a This process may take several minutes, and may restart your computer. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 102
system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its recovery. Caution A complete factory recovery deletes everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 103
Recovery Center. The Gateway Recovery Center opens. b Click Recovery, then click Next. Your computer restarts. 2 If you cannot run Windows: a Turn on or restart your computer. b While the computer is starting up, repeatedly press F8 until the Recovery Options screen opens. If Windows starts to load - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 104
of valid boot devices appears. 4 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 5 After Windows is completely re-installed, use the software and driver recovery discs you created to recover your computer's pre-installed - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 105
www.gateway.com Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 106
CHAPTER 6: Troubleshooting 100 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 107
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 101 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 108
instructions to help guard against personal injury and damage to your Gateway system. Your Gateway computer ventilation openings. • Some products are equipped with a three-wire power cord to make sure that the product is properly grounded when in use. The plug on this cord will receiver card, make - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 109
servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system performance changes. Regulatory - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 110
are: shielded video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 111
Perform such activities in the off-peak hours such as early morning or late evenings. The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer of connection. In some cases, the inside wiring associated with a single-line individual service may - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 112
The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock. If an outside antenna or cable system is to be connected to your Gateway PC, make - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 113
near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 114
your part change products described in this publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 115
Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 116
APPENDIX A: Legal Notices 110 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 117
C cable modem 15 connecting 10 troubleshooting 73 card reader 7 cards adding expansion 48 inserting memory card 27 installing memory card 27 removing memory card 27 replacing expansion 48 slots 26 troubleshooting add-in card 85 troubleshooting expansion 85 troubleshooting memory card 80 TV tuner 10 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 118
printer setting 78 defragmenting hard drive 61 deleting files and folders 59 dial-up modem 16 adjusting volume 75 connecting 9 diagnostics 75 dialing properties 74 troubleshooting 74 troubleshooting connection speed 75 digital audio out 9 digital camera locating USB port 7, 9 digital video camera - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 119
www.gateway.com locating IEEE 1394 port 7, 9 DIMM See memory Disk Cleanup 59 Disk Defragmenter 61 display cleaning 55 troubleshooting 79 documentation User Guide 2 double-clicking 21 dragging 22 drivers recovery discs 89, 92 re-installing 88 drives backing up files 62 CD 23 checking for errors 60, - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 120
9, 30 installing devices 30 digital camera 30 digital video camera 30 front bezel 37 memory 41 peripheral devices 30 printer 30 scanner 30 side panel 35, 36 Internet troubleshooting 72, 75 J jacks audio left 7 audio right 7 See connections video 7 K keyboard buttons 19 114 cleaning 55 features 19 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 121
6 memory card types supported 27 removing card 27 replacing 45 using 26 microphone jack 7, 9 Microsoft Certificate of Authenticity 3 model number 2, 99 modem cable 15 connecting 16 dial-up 16 DSL 15 jack 16 modem jack 9 monitor cleaning 55 troubleshooting 77 mouse buttons 21 changing settings - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 122
and Play devices IEEE 1394 support for 30 USB support for 30 pointer moving 21 ports See connections power button 7 connector 8 Hibernate mode 7 source problems 14 Standby/Resume 7 troubleshooting 77 turning off computer 17 turning on computer 16 power button 7 power supply 15 printer installing 30 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 123
87 Windows 88 with Gateway Recovery Center 91 with Windows DVD 98 with Windows System Restore 94 Resume mode 7 right-clicking 22 S S/PDIF out 9 safety avoiding repetitive strain 14 general precautions 102 guidelines for troubleshooting 70 posture 14 reducing eye strain 13 setting up computer 13 - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 124
computer 17 Windows Product Key Code 3 Windows Easy Transfer 65 Windows key 19 Windows System Restore 88 creating restore point 95 Windows Update 56 wired Ethernet troubleshooting 76 working safely 12 U uninterruptible power supply (UPS) 14 updating Windows 56 UPS 14 USB port 7, 9, 30 V video - Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 125
- Gateway FX4710 | 8513057 - FX Hardware Reference Guide - Page 126
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