Gateway FX510S 8512066 - Gateway Reference Guide (for FX510 computers with Win
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- Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 1
REFERENCEGUIDE ® - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 2
- Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 13 Working - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 4
your computer for RAID 33 Configuring RAID 33 Adding or replacing a RAID drive 36 Getting help 37 Chapter 4: Upgrading Your Computer 39 optical disc drive 48 Adding or replacing an optional diskette drive 50 Adding or replacing the memory card reader 52 Adding or replacing a hard drive 54 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 5
and settings manually 86 Chapter 6: Troubleshooting 89 Safety guidelines 90 First steps 90 Troubleshooting 91 Add-in cards 91 Audio 91 CD or DVD drives 91 DVD drives 93 Ethernet 93 File management 94 Hard drive 95 Internet 96 Keyboard 97 Media Center 98 Memory 101 Memory card reader - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 6
109 Recovering pre-installed software and drivers 110 Using Microsoft System Restore 116 Recovering your system to its factory condition . . . . 119 Recovering your system using the Windows DVD . . . 120 Telephone support 121 Before calling Gateway Customer Care 121 Telephone numbers 122 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 8
on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 9
the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Website: gateway.com 9003702 Online Support: Tech Support Phone: Tech Support Hours: Microsoft Certificate of - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 12
2: Checking Out Your Computer Front Important Your computer hardware options and port locations may vary from this illustration. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader (optional) Power button Hard drive activity indicator IEEE 1394 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 13
, or other devices into the memory card reader. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Lights when the hard drive is active. Plug IEEE 1394 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 14
port DVI monitor port (add-in video card) Modem jack (optional) Component Icon Power connector Cover release lever Case cover thumbscrew Kensington lock slot Description Plug the power cord into this connector. Lift this lever to open the computer cover Remove this screw before opening the - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 15
www.gateway.com Component Icon Rear speaker jack (black plug) Ethernet (network) jack a printer) into this port. Plug the cord from your telephone into this jack. Before turning on your computer, make sure that this switch is in the correct position for the correct power available. The switch is - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 16
one of the following: Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this jack. For more information, see "Configuring the audio jacks" on page 28. If - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 17
www.gateway.com Component Icon Digital coaxial audio port (some models) -ORVideo port Serial port PS/2 keyboard port PS/2 mouse port DVI monitor port (optional) Modem jack ( - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 18
CHAPTER 2: Checking Out Your Computer 12 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 19
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Adjusting the volume • Configuring the audio jacks • Installing - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 21
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 22
day, and schedule a variety of tasks. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 23
in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your usage area (such as while in another country). Use the power selection switch on the back of your computer - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 24
the fan noise when it switches to normal speed. 3 If you are starting your computer for the first time, to select the language and time zone and to create your first user account, follow the on-screen instructions. 4 Attach and turn on any USB or audio peripheral devices, such as printers, scanners - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 25
www.gateway.com 5 To open your computer's main menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 26
next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 27
www.gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer back on. Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 28
open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 29
www.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 30
Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 31
gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer to the appropriate part of the computer display. Release the Guide. For instructions on how to clean the mouse, see - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 32
can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 33
www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 27 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 34
, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), Universal Serial Bus (USB), serial, and - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 35
See the device documentation for detailed information and installation instructions. Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID for - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 36
as one in another way. If part of the array fails (such as a hard drive crashing), the entire array fails. Because the drives are treated like a single drive, parts of files (including operating system files) can be spread across several drives, leaving the computer with only file fragments if one - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 37
same as if writing to a single hard drive. Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 38
of all but one of the drives added together. RAID 10 treats the entire array as a single drive with the storage capacity of the smallest drive × 2. So if you have four drives (350 GB, 300 GB, 250 GB, and 200 GB) in a RAID 10 array, your computer recognizes a single drive with 400 GB total capacity - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 39
www.gateway.com Preparing your computer for RAID Setting up RAID on your computer can involve two major steps, depending on how your computer has been configured. To prepare your computer for RAID: 1 Configure the RAID arrays. See the Array Manager User Guide, or "Configuring RAID" on page 33. 2 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 40
so many ways, this procedure covers only the basics. To configure RAID: 1 Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) 2 While the RAID option screen is open, press CTRL+i. The Matrix Storage - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 41
gateway.com 4 Change the following settings: • Name-Type a volume name (up to 16 characters) or use the default name, then press ENTER. • RAID Level-Press ↑ or ↓ to select the RAID level, then press ENTER. • Select Disks-Press ↑ or ↓ to highlight drives opens. Caution If your computer boots to RAID ( - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 42
information, see your RAID controller documentation or the Array Manager User Guide. If your computer supports hot swapping (adding or replacing a drive without turning off the computer), you can replace a failed RAID drive with a working drive that is the same size or larger than the other array - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 43
www.gateway.com Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). 37 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 44
CHAPTER 3: Setting Up and Getting Started 38 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 45
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening and closing the case • Adding or replacing memory • Replacing the system battery • Adding or replacing an optical disc drive • Adding or replacing an optional diskette drive • Adding or replacing the memory card - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 46
Upgrading Your Computer Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer electrostatic protection. • Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching the edge - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 47
panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 40. 2 Shut down your - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 48
CHAPTER 4: Upgrading Your Computer 6 Lift the cover release lever, then swing the side panel away from the computer. 42 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 49
www.gateway.com Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. 43 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 50
Upgrading Your Computer Closing the case Replacing the front bezel To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer bezel go into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 51
power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 52
firmly into the bank. The tabs on the sides of the memory module should secure the memory module automatically. When the module is secure, you hear a click. 6 Return your computer to its upright position. 7 Replace the side panel by following the instructions in "Replacing the side panel" on page 44 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 53
www.gateway.com 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 6 For more stability, place your computer on its side. - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 54
into place. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in "Replacing the side panel" or replacing an optical disc drive To add or replace an optical disc drive: 1 Remove the side panel by following the instructions in "Removing the side - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 55
www.gateway.com 3 If you are installing a new drive, slide the drive release latch toward the back of the computer, then go to Step 7. - OR If you are replacing an existing drive, disconnect the cables from the drive, noting their locations and orientation. You will reconnect the cables after you - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 56
If you are installing a new drive, follow the manufacturer's instructions. 8 Slide the new drive into the drive bay, line up the thumbscrew hole on the drive bay with the screw hole on the drive, then slide the drive release latch toward the front of the computer to lock the drive into place. You do - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 57
the drive release latch forward to lock the drive into place. You do not need to replace the thumbscrew because it was originally installed for shipping purposes. 8 Reconnect the drive cables using your notes from Step 3. If you are installing a new drive, follow the manufacturer's instructions. 51 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 58
4: Upgrading Your Computer 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 44. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Adding or replacing the memory card reader To add or replace the memory card - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 59
cover may vary from your original reader. 8 Connect the data cable to the new card reader. If you are replacing a card reader, you can use your notes from Step 4 as a guide. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 44. 10 Replace the side panel - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 60
CHAPTER 4: Upgrading Your Computer Adding or replacing a hard drive To add or replace a hard drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 2 If you are adding a new drive, slide the drive release latch toward you, then go to Step 5. - OR If you - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 61
www.gateway.com 4 Remove the hard drive by sliding it out of the drive bay. 5 Note any jumper settings on the old drive and set the jumper on the new drive to be the same. If you are installing a new drive, follow the manufacturer's instructions. Jumper 6 Slide the new drive into the drive bay, then - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 62
a primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 109. Replacing the front fan To replace the front fan: 1 Remove the side panel by following the instructions in "Removing - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 63
www.gateway.com 3 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 64
CHAPTER 4: Upgrading Your Computer 8 Reconnect the fan cable to the system board. 9 Replace the fan cover. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 65
line it up with the screw holes on the back of the computer, then replace the screws that secure it to the back of the computer. 5 Reconnect the fan cable to the system board. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. 7 Reconnect all external - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 66
. To replace the power supply: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 2 Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting their locations and orientation. (You will - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 67
www.gateway.com Replacing the heat sink and processor Tools You need a Phillips screwdriver to replace the heat sink. To replace the heat sink and processor: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. 2 For more stability, place your computer on - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 68
CHAPTER 4: Upgrading Your Computer 4 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 69
www.gateway.com 9 Replace the fan cover. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Replacing the I/O board Tools You need a Phillips screwdriver to replace the I/O board. To replace the front I/O - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 70
the new I/O panel board. 6 Insert the new I/O panel board into the computer, then replace the screw. 7 Place the front I/O assembly onto the computer, then replace the screw. 8 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 44. 9 Replace the side panel - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 71
www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 41. Important Your computer hardware options and port locations may vary from the illustrations below. 2 Loosen the - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 72
CHAPTER 4: Upgrading Your Computer 3 Open the expansion card cover. 4 If you are replacing a card, disconnect any cables that are attached to the card, noting their locations and orientation. (You may have to reconnect the cables after you install the new card.) 66 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 73
www.gateway.com 5 Remove the old expansion card (if necessary). You can slightly seesaw the card end-to-end to loosen it, but do not bend the card sideways. To remove a card (such as a video card) from the PCI Express slot, press the card release lever before trying to remove the card. Caution Do - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 74
Upgrading Your Computer 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 44. Replacing the system board Tools You need a Phillips screwdriver to replace the system board. To replace the system board: 1 Remove the side panel by following the instructions - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 75
www.gateway.com 5 Remove the fan cover by squeezing the top (1) and bottom (1), then pulling the cover (2) out. 1 2 1 6 Find the memory module banks on your system board. 7 Gently pull the plastic tabs away from the sides of the memory modules, then remove them. Caution The heat sink has Thermal - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 76
CHAPTER 4: Upgrading Your Computer 8 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (These screws cannot be completely removed.) Screws 9 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 77
firmly into the banks. The tabs on the sides of the memory modules should secure the memory modules automatically. When a module is secure, you hear a click. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 78
. You can slightly seesaw a card end-to-end to help insert the card, but do not bend the card sideways. 22 Reconnect the expansion card cables using your notes from Step 3. 23 Return your computer to its upright position. 24 Replace the side panel by following the instructions in "Replacing the side - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 79
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 73 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 80
not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your computer when the drive indicator is on because - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 81
and the vents free from dust helps keep your computer performing at its best. You may want to gather these items and put together a computer cleaning kit: • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit 75 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 82
, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use household abrasive or solvent cleaners because they can - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 83
www.gateway.com Cleaning the monitor Caution A flat-panel display is made the screen with the cloth. Cleaning the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 84
, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix BigFix monitors your computer for problems and conflicts. It automatically - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 85
www.gateway.com Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 86
and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup dialog box opens. 2 Click one of the - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 87
hard drive later (the next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 88
CHAPTER 5: Maintaining Your Computer Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Defragmenting the hard drive When working with files, sometimes Windows divides - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 89
such as a recordable disc drive, to do a complete hard drive backup. If you do not have a high-capacity backup device and you want to purchase one, you can visit the Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 90
Start, then click Help and Support. Type backup in the Search Help box, then press ENTER. Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 91
be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To move files and settings from your old computer: 1 If you want to transfer program - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 92
CHAPTER 5: Maintaining Your Computer Moving files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive. Finding your documents Many programs save your - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 93
www.gateway.com File type Documents Spreadsheets Pictures Movies Sound and music File usually ends in... .DOC, .TXT, .RTF, .HTM, .HTML, .DOT .XLS, .XLT, .TXT .JPG, .BMP, . - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 94
CHAPTER 5: Maintaining Your Computer 88 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 95
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 89 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 96
device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. 90 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 97
read by the CD or DVD drive. • If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see the "Using Drives and Media Files" chapter in your online User Guide. • Your computer may be experiencing some temporary memory problems. Shut down and restart your - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 98
Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. An audio CD does not produce sound • Make - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 99
gateway.com • DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your computer - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 100
Troubleshooting The computer does not recognize an add-in Ethernet card • Shut down and restart your computer. • Make sure that you have installed the required software. For more information, see the documentation that came with your Ethernet card. • Reseat the card Help and Support. Type System - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 101
on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 81. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer has - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 102
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 102. Help For more information about troubleshooting Internet connections, click - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 103
gateway.com Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers • Reinstall the keyboard device driver. A keyboard character keeps - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 104
does not work after it dries, you may need to replace it. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 105
not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 106
to a TV • Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 107
to the Internet to update the Program Guide. Make sure that your Internet account is set up and connected to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 108
with your modem for additional troubleshooting information. Modem (dial-up connections have been made correctly. • Make sure that your computer is connected to the telephone line and the telephone line has wall jack. • If you have additional telephone services such as call waiting, call messaging, or - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 109
gateway.com Help For more information about dialing properties, click Start, then click Help and Support also call your telephone service and have the telephone support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 110
104 CHAPTER 6: Troubleshooting If your computer has a v.90 modem, the speed at which you can upload (send) data is limited to 33.6K. If your computer has a v.92 modem, the speed at which you can upload data is limited to 48K. Your ISP may not support 48K uploads. Your fax communications program - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 111
gateway information, see the "Customizing Windows" chapter in your online User Guide. The computer is running but there is no picture • Make sure that the is connected to the video port on the back of your computer. • Check the cable for bent or damaged pins. • Reinstall the device driver. • Connect a - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 112
and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support. Type erratically • If the mouse pointer begins moving erratically across the computer display or becomes difficult to control precisely, cleaning the mouse will - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 113
about setting up a network in your home, see the "Networking Your Computer" chapter in your online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER. Passwords Your - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 114
CHAPTER 6: Troubleshooting The printer is on but will not print • Check the cable between the printer and your computer. Make as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 115
click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Recovering your system Most computer problems can be solved by following the information in "Troubleshooting" on page 91 or in the technical support pages at www.gateway.com. Problem-solving may also involve - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 116
you upgrade or exchange your hard drive, or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from the Windows DVD, then recover your pre-installed software and device drivers using recovery discs that you created. (Your computer - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 117
ever re-install Windows from the Windows DVD or install a new hard drive, you will need to recover your pre-installed software and drivers using a set of software and driver recovery discs. Because these discs do not come with your computer, you should create your own set. Caution Although you may - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 118
are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 119
recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see "Recovering pre-installed software and - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 120
not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc's Gateway Recovery Center starts. 114 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 121
- OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver you want to recover, then click Next. 3 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 115 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 122
problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 123
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 124
CHAPTER 6: Troubleshooting Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 125
www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is called a factory recovery. Caution A complete factory recovery deletes - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 126
to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 4 After Windows is completely re-installed, use your software and driver recovery discs to recover your computer's pre-installed software and device drivers. For instructions, see "Recovering pre - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 127
www.gateway.com Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 128
Troubleshooting Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 129
Help and Support. Type practice in the Search Help box, then press ENTER. Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your "How do I..." questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 130
CHAPTER 6: Troubleshooting 124 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 131
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 125 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 132
instructions to help guard against personal injury and damage to your Gateway system. Your Gateway the factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 133
not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements United States - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 134
video cable Gateway, Inc. 7565 Irvine Center Drive Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card Part 68-compliant. See installation instructions service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 135
www.gateway.com Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 136
(for systems fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 137
www.gateway.com Power lines Warning When installing or realigning an 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 138
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 139
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 140
APPENDIX A: Legal Notices 134 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 141
replacing expansion 65 troubleshooting add-in card 91 troubleshooting memory card 101 case closing 44 opening 41 CD cleaning 77 troubleshooting 91 CD drive adding 48 locating drive 7 replacing 48 troubleshooting 91 Certificate of Authenticity 3 cleaning audio CD 77 case 76 CD 77 computer screen 77 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 142
monitor port 11 digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 22, 23 Disk Cleanup 80 Disk Defragmenter 82 diskette drive adding 50 replacing 50 display troubleshooting 93 documentation Using Your Computer 2 double-clicking 25 dragging 25 drives backing up files - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 143
Lock 22, 23 numeric keypad 22, 23 Scroll Lock 22, 23 installing battery 47 CD drive 48 devices 28 digital camera 28 digital video camera 28 diskette drive 50 DVD drive 48 expansion card 65 front bezel 43 front fan 56 front I/O panel 63 hard drive 54 heat sink 61 memory 45 memory card reader 52 137 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 144
drive errors 81 checking hard drive space 78 cleaning 75, 77 cleaning computer display 77 cleaning computer screen 77 cleaning mouse 77 defragmenting 82 deleting files 80 suggested schedule 74 using Scheduled Task Wizard 84 memory adding 45 installing 45 replacing 45 troubleshooting 101 memory card - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 145
Plug and Play devices IEEE 1394 support for 28 USB support for 28 pointer 24 moving 25 port monitor 11 ports See connections power button 7 connector 8 Hibernate mode 7 source problems 16 Standby/Resume 7 troubleshooting 107 turning off computer 19 turning on computer 18 power button 7 power supply - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 146
board replacing 68 19, 20 T technical support automated troubleshooting 122 Technical Support 122 tips before contacting 121 tutorial service 122 telephone support 121 training CD 123 classroom 123 Gateway Learning Libraries 123 Learn With Gateway 123 transferring files from old computer 85, - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 147
www.gateway.com 86 Windows 78 settings from old computer 85 troubleshooting UPS 16 USB port 7, 10, 28 add-in cards 91 automated system 122 cards 91 CD drive 91 V video connection 11 voltage switch 9 display 93 DVD drive 91, 93 DVD/CD drive 91, 93 volume adjusting 26 adjusting modem 105 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 148
Index 142 - Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 149
- Gateway FX510S | 8512066 - Gateway Reference Guide (for FX510 computers with Win - Page 150
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