Gateway FX510X 8510934 - Gateway Computer User Guide
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- Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 1
- Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 2
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 3
System Restore 48 Reinstalling programs and drivers 48 Restoring your computer to the original configuration 49 Preventing static Troubleshooting 61 Safety guidelines 62 First steps 62 Troubleshooting 63 Add-in cards 63 Audio 63 Battery 63 CD or DVD drives 63 Computer 65 ii www.gateway - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 4
79 Telephone support 80 Before calling Gateway Customer Care 80 Telephone numbers 81 Self-help 82 Tutoring 82 Training 82 7 Networking Your Computer 83 Introduction to Networking 84 Using a router 84 Creating an Ethernet network 86 Installing Ethernet cards and drivers 86 Making sure - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 5
iv www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 6
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 7
with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 8
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 9
to access product documentation, specifications, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 10
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 11
and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 12
Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can research a topic or learn how to perform a task - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 13
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. OTTeencclhhinSSeuusppupppooprrottrPHth:oounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 14
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 15
Chapter 2: Checking Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 16
Power indicator IEEE 1394 ports Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs power button to operate in Standby/Resume mode or Hibernate mode. Lights when the computer is turned on. Plug IEEE 1394 (also known as Firewire® or i.Link gateway.com 11 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 17
Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Cover release lever Case cover thumbscrew Rear speaker jack (optional) Ethernet (network - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 18
(black plug) (optional) Ethernet (network) jack Parallel port S-Video (TV) out jack (optional) Voltage switch Audio input (Line in) jack (blue plug) -ORSide speaker jack Desktop PC Back Description Plug the power cord into this connector. Lift this lever to open the computer cover. Remove this - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 19
Chapter 2: Checking Out Your Gateway Computer Component Icon Headphone/analog speakers jack (green plug) -OR- Front this jack, see "Configuring the audio jacks" on page 30. If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 20
Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 21
Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 22
(UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. www.gateway.com 17 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 23
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 24
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 25
of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. 20 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 26
supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer same height and distance as the monitor. Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in gateway.com 21 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 27
problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer back of your computer to set the turning on your computer. In the United this when your computer is operating in - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 28
computer To start your computer: 1 Connect the cables to your computer. See the setup poster. 2 Turn on your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer setup instructions. www.gateway.com 23 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 29
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 30
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 31
a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. 26 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 32
to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 33
Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move move through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 34
other mouse settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 47 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 35
" on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 36
network, see "Networking Your Computer" on page 83. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack computer. on the back of your 2 Insert the other end of the network cable into a network jack. www.gateway.com 31 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 37
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug- - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 38
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 39
are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 40
your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the drives) so data can be transferred from one memory card type to another. www.gateway.com 35 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 41
To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the slot. Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking. You could lose - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 42
Using the CD or DVD drive Using the CD or DVD drive You can use your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 43
CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or up. 3 Press the eject button to close the tray. 38 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 44
Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD and DVD burning program on your - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 45
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 46
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 47
■ When storing your computer for an extended period of computer up-to-date. Use Windows Update to choose updates for your computer computer. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 48
update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your computer. ■ protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 49
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 50
on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan subscription to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after . www.gateway.com 45 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 51
instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer of your computer. Cleaning your computer and - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 52
(never directly on the screen), and wipe the screen with the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based in a circle, using a product made especially for the purpose. www.gateway.com 47 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 53
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 54
does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 55
(ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. Caution ESD on the cards. Never slide expansion cards or components over any surface. 50 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 56
1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your computer, then disconnect computer. 4 Remove the thumbscrew from the side panel cover. For the location of the thumbscrew, see "Desktop PC Back" on page 12. 5 Lift the cover release lever. www.gateway - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 57
Chapter 5: Maintaining Your Computer 6 Swing the side panel away from the computer, then lift the panel away from the computer. 52 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 58
Removing the front bezel Opening the case To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs www.gateway.com 53 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 59
Chapter 5: Maintaining Your Computer Closing the case Replacing the side panel To replace the side panel: 1 the bottom case notches, then swing the side panel toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. 54 www - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 60
Replacing the front bezel Closing the case To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. www.gateway.com 55 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 61
install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a tabs away from the sides of the memory module bank. 56 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 62
. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 54. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 63
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 64
snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 54. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 Open the BIOS Setup utility. 14 In the BIOS Setup utility, restore any settings that you wrote down in - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 65
Chapter 5: Maintaining Your Computer 60 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 66
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 61 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 67
bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 68
then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 63 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 69
Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer driver. ■ Make sure that the DVD program has been installed on your computer. gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 70
diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette again. You see - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 71
Chapter 6: Troubleshooting You see a "Disk is full" error message ■ Delete unnecessary files the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 72
, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 73
plugged into the Ethernet network jack and not the modem jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 74
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers . ■ Reinstall the keyboard device driver. A keyboard character keeps repeating - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 75
. You see a "Not enough memory" error message Close all programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 76
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer services such - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 77
is a common problem that can cause the service service support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your computer - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 78
Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ If the modem shares the - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 79
Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 80
Troubleshooting The color is not uniform Make sure that the monitor warms up for at see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 81
network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 76 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 82
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector to be the default printer, then click Set as Default Printer. www.gateway.com 77 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 83
6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 84
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 79 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 85
Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 86
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 87
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 88
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 83 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 89
computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at three different speeds. Standard Ethernet runs at 10 Mbps, Fast Ethernet runs at 100 Mbps, and Gigabit Ethernet most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 90
router with 4-port switch. Equipment you need for a router-based Ethernet network For an Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection (optional) ■ Ethernet cables connecting all of the network equipment www.gateway.com 85 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 91
to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 92
setup. If the connection is not working, contact your Internet service provider. Important If you do not have a broadband connection instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 93
to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet window opens. 2 Click/Double-click Network Connections. The Network Connections window opens. 88 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 94
Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions (TCP/IP) Properties dialog box opens. www.gateway.com 89 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 95
to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4" telephone jack connector, but with eight pins) on each end. 90 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 96
Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 97
on the router and the other end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 98
Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP to see if entries are required in checkbox, then click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 94. www - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 99
Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 94 www.gateway - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 100
Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 101
Chapter 7: Networking Your Computer 96 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 102
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 97 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 103
these instructions to help guard against personal injury and damage to your Gateway system. Setting up your system ■ Read and follow all instructions marked the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 104
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 105
is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number service may be required. The telephone company may request that you disconnect the equipment until the problem it unlawful for any person to use a computer or other electronic device to send any gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 106
servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual is to be connected to your Gateway PC, make sure that the antenna grounding of the mast and supporting structure, grounding of the lead - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 107
Information Lightning protection For added protection of any Gateway product during a lightning storm or when it is 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 108
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 109
means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However registered trademarks of their respective companies. Macrovision statement If your computer has a DVD drive and an analog TV Out port, - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 110
cards supported 35 case closing 54 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 63 CD drive identifying 37 locating drive 11 troubleshooting 63 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer exterior - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 111
, 32 Ethernet 13, Customer Service Accounting troubleshooting 65 diskette drive identifying 34 troubleshooting 65 using 34 display troubleshooting 66 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 93 double-clicking 29 dragging 29 drivers - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 112
needed 85 example 85 installing cards 86 installing drivers 86 jack 31 Ethernet jack 13 Ethernet network creating 86 external audio jack 13, 14 F Fast Ethernet 84 faxes troubleshooting 72 files opening 29 troubleshooting 66 finding Help and Support topics 6 specifications 16 Firewire port 11, 32 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 113
component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 56 installing 56 purchasing 16 replacing 56 troubleshooting 70 memory card reader locating 10 memory card types supported 35 using 35 - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 114
and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 77 turning off computer 24 turning on computer 23 power button 11 printer default - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 115
21 reducing eye strain 20 setting up computer 20 static electricity 50 scanner installing 32 screen cleaning 47 troubleshooting 74 screen objects getting information 29 moving 29 selecting 29 Scroll Lock indicator 27 scroll wheel 28 searching in Help and Support 6 serial number 15, 16 serial port - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 116
before contacting 80 tutorial service 81 telephone support 80 testing network 94 training CD 82 classroom 82 Gateway Learning Libraries 82 Learn With Gateway 82 troubleshooting add-in cards 63 automated system 81 cards 63 CD drive 63 cleaning CD 47 cleaning DVD 47 computer startup 65 diskette drive - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 117
naming 87 working safely 20 Z Zip drive 17 port 11, 14 112 www.gateway.com - Gateway FX510X | 8510934 - Gateway Computer User Guide - Page 118
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