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Gateway FX530XT 8511781 - FX Reference Guide

Gateway FX530XT Manual

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Gateway FX530XT | 8511781 - FX Reference Guide - Page 1
REFERENCE GUIDE
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14 Avoiding discomfort and injury from repetitive strain . 14 Protecting from power source problems 15 Starting your computer 15 Waking up your computer 16 Turning off your computer 16 Restarting (rebooting) your computer 16 Using the keyboard 17 Premium multimedia keyboard features 17 Elite
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your CrossFire video cards 32 Setting up RAID 35 About RAID 35 RAID for performance 35 RAID for security 37 RAID for both: performance and security 38 Preparing your computer for RAID 39 Configuring RAID 40 Adding or replacing a RAID drive 44 Getting help 44 Overclocking the processor 44
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computer 91 Testing your network 93 Chapter 7: Troubleshooting 95 Safety guidelines 96 First steps 97 Troubleshooting 98 Add-in cards 98 Audio 98 Battery 98 DVD drives 98 Ethernet 98 File management 100 Hard drive 101 Internet 102 Keyboard 104 Media Center 104 Memory 109 Memory
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Contents www.gateway.com Telephone numbers 126 Self-help 127 Tutoring 127 Training 128 Copyright 129 Regulatory and legal notices 129 Index 131 iv
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CHAPTER 1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity 1
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Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes information on the following topics: ■ Help and technical support ■ Using and customizing Windows and other software ■ Controlling audio and video
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information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number Microsoft Certificate of Authenticity The
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About This Reference For more information www.gateway.com For more information about your computer, visit Gateway's Support page at www.gateway.com or the Web address shown on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4
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CHAPTER 2 Checking Out Your Computer • Front • Back 5
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Out Your Computer Front www.gateway.com Optical disc drive Additional drive bay Memory card reader (optional) Power button/ power indicator Hard drive activity indicator IEEE 1394 ports USB ports Headphone jack Microphone jack Component Icon Optical disc drive Memory card reader (optional
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ports Headphone jack Microphone jack Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. Plug powered, analog front speakers, an external amplifier, or headphones into this jack. This jack is color-coded green
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(optional) Power connector S/PDIF (optical) jack USB ports Digital coaxial audio jack Serial port PS/2 keyboard port Video card TV tuner card Secondary video card (optional) Modem jack (optional) Component Icon Description Cover release lever Lift this lever to open the computer cover Case
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such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this jack For more information, see "Learning about the Internet" in your online User Guide. Plug IEEE 1394 (also known as Firewire®) devices (such as a digital
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Out Your Computer www.gateway.com Component PS/2 mouse port Icon Description Plug a PS/2 mouse into this port. Expansion slot cover thumbscrew Telephone jack (optional) Power connector S/PDIF output jack (optional) USB ports Digital coaxial audio port Serial port PS/2 keyboard port Video card TV
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safely • Setting up your computer and computer accessories • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Adjusting the volume • Configuring the audio jacks • Setting up your Blu-ray Disc drive • Setting up your HD
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Started Working safely www.gateway.com Before using your computer, read the following windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer
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helps you maintain good posture. ■ Select a flat surface for your computer desk. ■ Adjust the height of the computer desk so your hands and arms are positioned parallel to the floor when of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra
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Setting Up and Getting Started www.gateway.com Setting up your computer and computer accessories ■ Set up the monitor ■ Set paper holders at the same height and distance as the monitor. Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in a
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normal speed. To start your computer: 1 Connect the cables to your computer according to the setup poster. 2 Press the power button on the front of your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. 4 Attach and turn on
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button to "wake" it up. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We recommend
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the arrow to open the What do you want the computer to do? list, click Restart, then click OK. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. Using the keyboard Premium multimedia keyboard features The
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CHAPTER 3: Setting Up and Getting Started www.gateway.com Feature Icon Description Editing buttons Press to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Application key Press this key to access shortcut menus and help assistants in Windows. Directional
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Internet buttons buttons Indicators Windows keys Application key Navigation keys Numeric keypad Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Description Press this button to activate your computer's Sleep (power-saving) mode. Press these
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Getting Started www.gateway.com Feature Windows keys Application key Icon Description Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Press this
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Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. 21
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Getting Started www.gateway.com You can use the left and right buttons on the mouse to select objects on the display. You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Move the pointer on the computer display Do
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Start, then click Help and Support. Type the phrase adjusting volume in the Search box, then click the arrow. You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume
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CHAPTER 3: Setting Up and Getting Started www.gateway.com 2 Click/Double-click the Adjust the system OK. To adjust device volume levels: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Sounds, Speech, and Audio Devices. 2
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the volume 3 Click the Volume tab. 4 Click Advanced in the Device volume area. If the device you want to adjust does not appear in the window, click Options, Properties, the check box next to the audio device you want to adjust, then click OK. 5 Drag the volume level and balance sliders
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on the computer can be a stereo in jack or a stereo out jack. For more information on how each jack can be used, see your online user guide. To Connect your audio device(s) to the computer audio jack(s). 2 Click Start, then click Control Panel. The Control Panel window opens. 3 Click Sounds, Speech,
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any DVD and CD, and can write to recordable CDs and DVDs. For instructions, see "Using the CD or DVD drive" in your online User Guide. Setting up your HD DVD drive Your computer has an HD DVD™ drive if the optical disc drive has the following logo on the front: HD DVDs can store much more
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setup to enable or use your optional HD DVD drive. You can use an HD DVD drive the same way you use a standard DVD or CD drive, because it also reads any DVD and CD. For instructions, see "Using the CD or DVD drive" in your online User Guide jack on the back of your computer. 2 Insert the other end
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your computer" in your online User Guide. Your computer has installation instructions. Your computer has computer. For more information about port locations, see "Checking Out Your Computer" on page 5. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer
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CHAPTER 3: Setting Up and Getting Started www.gateway.com Help & Support For more information about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search box, then click the arrow. Parallel and serial port devices are not plug-
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CHAPTER 4 Advanced Hardware Setup • Setting up your CrossFire video cards • Setting up RAID • Overclocking the processor • Setting up multiple monitors 31
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4: Advanced Hardware Setup www.gateway.com Setting up your CrossFire video cards If your computer came with two CrossFire™ video cards installed, they must be connected correctly to work. For the latest information on setting up your CrossFire video cards, see www.ati.com/crossfire. For help on
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Setting up your CrossFire video cards 4 If your monitor has a DVI connection, connect your monitor's 's VGA cable to the adapter. DVI connector Configuring CrossFire CrossFire graphics cards let you divide graphics handling tasks between two cards, then send the combined signals to a single monitor
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Hardware Setup www.gateway.com To configure your CrossFire video cards: 1 Click Start, All Programs, ATI Catalyst Control Center, then ATI Catalyst Control Center. The Control Center opens. 2 Change the settings you want, then click OK. Connecting multiple displays to your CrossFire video cards
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computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID for performance RAID 0 lets your computer see multiple hard drives as a single drive. This type of RAID can increase file access speeds, which is important if you work with video editing, sound editing, and high-performance games. RAID
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as if it were on a standard hard drive setup. Dividing up files between multiple hard drives like this is called striping. RAID 0 A B C D E F How it makes file storage cheaper Because RAID 0 lets your computer see multiple hard drives as a single drive, you can install several lower capacity
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parts of files (including operating system files) can be spread across several drives, leaving the computer with only file fragments if one drive fails. Regular and frequent backups are critical. Another drawback is that RAID 0 treats each hard drive as if it has the storage capacity of the smallest
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4: Advanced Hardware Setup www.gateway.com Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB
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up RAID RAID 10 (also called RAID 1+0 or RAID 1&0) contains sets of RAID 1 mirrors acting as drives within a RAID 0 striping array. With this setup, the array could survive one drive failure in each mirror array. RAID 1 RAID 0 RAID 1 A A C C E E B B D D F F Drawback A RAID 5 array
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it is not yet enabled. To enable RAID on your computer: 1 Start (or restart) your computer. 2 As soon as your computer turns on and the Gateway logo appears on the screen, press F2. The BIOS Setup utility opens. 3 Select the Advanced menu, then select Drive Configuration. 4 Change the ATA/IDE Mode
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ways, this procedure covers only the basics. To configure RAID: 1 Start (or restart) your computer. During startup, the RAID option screen appears. (Number and specifications of your drives may vary from the example.) 2 While the RAID option screen is open, press CTRL+i. The Matrix Storage Manager
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4: Advanced Hardware Setup www.gateway.com 4 Change the following settings: ■ Name-Type a volume name (up to 16 characters) or use the default name, then press ENTER. ■ RAID Level-Press ↑ or ↓ to select the RAID level, then press ENTER. ■ Select Disks-Press ↑ or ↓ to highlight drives, press the
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drives to non-RAID status To troubleshoot or recover incompatible RAID configurations, failed RAID volumes, or failed drives within a RAID volume, you can reset the drives to non-RAID status until the problems can be resolved. To reset drives to non-RAID status: 1 Start (or restart) your computer
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For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (support.gateway.com) and the Intel Support & Downloads Web site (support.intel.com). Overclocking the processor If your computer comes with an Extreme
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(bridging pins 1-2), then place it in the maintenance boot position (bridging pins 2-3). 6 Reconnect the power cord. 7 Turn on your. The BIOS Setup utility opens. 8 Press the arrow keys to select the Performance tab. Press the arrow keys to highlight Set Processor Multiplier, then press Enter. 45
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video card supports additional monitors (it must have two video connections), you can connect an additional monitor or projector to your computer. You can use the second monitor or projector as a duplicate of the primary display, or as an extension to roughly double the size of your Windows desktop
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on your computer, see the setup poster or "Back" on page 8. 3 Turn on your computer. 4 Plug the projector's or monitor's power cord into an AC power outlet, then turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by
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CHAPTER 4: Advanced Hardware Setup www.gateway.com 9 Adjust properties such as Screen Resolution for Extend my Windows desktop onto this monitor. 11 To use the second monitor or projector as an extension of your desktop, click to select the check box for Extend my Windows desktop onto this monitor
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disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Replacing the front fan • Replacing the rear fan • Replacing the power supply • Replacing the heat sink and processor • Replacing the I/O board • Adding or replacing an expansion card • Replacing the system board 49
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CHAPTER 5: Upgrading Your Computer www.gateway.com Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. Warning To prevent risk
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Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your
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CHAPTER 5: Upgrading Your Computer www.gateway.com Important Your computer hardware options and port locations may vary from these illustrations. 5 Lift the cover release lever, then swing the side panel away from the computer. 52
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Removing the front bezel Opening the case To remove the front bezel: ■ Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. Spring tabs 53
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CHAPTER 5: Upgrading Your Computer Closing the case www.gateway.com Replacing the front bezel To replace the front bezel: 1 Insert the tabs on the left side of the bezel into the slots in the left side of the computer. Tabs and slots 2 Swing the right side of the bezel in so the tabs on the
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not be pinched when you close the computer. 2 Insert the bottom edge of the side panel into the inside bottom edge of the computer, then swing the side panel in toward the top of the computer to secure it into place. 3 Replace the side panel thumbscrew. 4 Reconnect the cables and power cord. 55
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Your Computer www.gateway.com Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions
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module is secure, you hear a click. 6 Return your computer to its upright position. 7 Replace the side panel by following the instructions in "Replacing the side panel" on page 55. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 57
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of the same size and voltage as the original battery that was in your computer. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and submenus, then exit from
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the socket until it snaps into place. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 55. 12 Reconnect all external cables and the power cord. 13 Turn on your computer. 14 Open the BIOS Setup utility. 59
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CHAPTER 5: Upgrading Your Computer www.gateway.com 15 In the BIOS Setup utility, restore any settings that you wrote down in Step 3. 16 Save all your settings and exit the BIOS Setup utility. Adding or replacing an optical disc drive Important The color and shape of your replacement drive's
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. If you are installing a new drive, follow the manufacturer's instructions. 8 Slide the new drive into the drive bay, line up the thumbscrew hole on the drive bay with the screw hole on the drive, then slide the drive release latch toward the front of the computer to lock the drive into place. 61
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CHAPTER 5: Upgrading Your Computer www.gateway.com You do not need to replace the thumbscrew because it was originally installed for shipping purposes. 9 Connect the drive cables using your notes from Step 3. If you are installing a new drive, follow the manufacturer's instructions. 10 Replace
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for shipping purposes. 7 Connect the new card reader cables, using your notes from Step 3. 8 Replace the bezel by following the instructions in "Replacing the front bezel" on page 54. 9 Replace the computer case's side panel by following the instructions in "Replacing the side panel" on page
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Upgrading Your Computer www.gateway.com Adding or replacing a hard drive Caution Before replacing the hard drive in your computer, you must create restore discs and print a copy of the restore chapter in the online User Guide. If you do not do this, you will not be able to reinstall your drivers
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bay, then secure it in the drive bay by sliding the drive release latch in toward the computer. 9 If you are replacing a drive, reconnect the drive cables using your notes from Step 4. If you are installing a new drive, follow the manufacturer's instructions for connecting it to the system board. 65
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all external cables and the power cord. 12 Turn on your computer. 13 If you installed a new drive, format and partition the drive according to the manufacturer's instructions (available on the manufacturer's Web site). 14 If Windows does not start, install Windows using the operating system CD
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fan To replace the front fan: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 2 Remove the fan cover Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board. 67
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CHAPTER 5: Upgrading Your Computer www.gateway.com 4 Remove the fan mount by pressing in on the flat area (1) near the front, then rotating the fan mount (2) back. 2 1 Caution Be careful not to catch the wires connecting the power button to the system board when rotating the fan mount. A notch
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the instructions in "Removing the side panel" on page 51. 2 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to the system board. 3 Remove the four screws that secure the fan to the inside back of the computer
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the back of the computer, then replace the screws that secure it to the back of the computer. 5 Reconnect the fan cable to the system board. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 55. 7 Reconnect all external cables and the power cord. 8 Turn on
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to replace the power supply. To replace the power supply: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 2 Disconnect the power supply cables from all components (such as hard drives, CD or DVD drives, and the system board), noting their locations
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CHAPTER 5: Upgrading Your Computer www.gateway.com 6 Reconnect the power supply cables using your notes from Step 2. 7 Replace the side panel by following the instructions in "Replacing the side panel" on page 55. Replacing the heat sink and processor Tips & Tricks You need a Phillips
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be completely removed.) Screws 5 Release the processor by pushing down on the lever, then lifting the lever completely up. 6 Remove the processor from the system board. 7 Install the new processor onto the system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow
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CHAPTER 5: Upgrading Your Computer www.gateway.com (indicated by the absence of a pin hole in the processor socket), then return the lever to its locked position. 8 Place the heat sink on the system board, then tighten the screws that secure it to the system board. 9 Replace the fan cover. 10
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the front I/O panel board to the computer, then remove the I/O panel board by pushing it toward the back of the computer. Screw 5 Disconnect the cable from the old I/O panel board and connect it to the new I/O panel board. 6 Insert the new I/O panel board into the computer, then replace the screw
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CHAPTER 5: Upgrading Your Computer www.gateway.com 7 Place the front I/O assembly onto the computer, then replace the screw. 8 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 54. 9 Replace the side panel by following the instructions in "Replacing the
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Adding or replacing an expansion card 3 Open the expansion card cover. 4 To remove the PCIx card support brackets, slide them toward the back of the case (1) until they slip free, then pull the front of the brackets away from the computer (2) and remove them. 5 For more stability, place your
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CHAPTER 5: Upgrading Your Computer www.gateway.com 7 Remove the old expansion card (if necessary). You can slightly seesaw the card end-to-end to loosen it, but do not bend the card sideways. To remove a card (such as a video card) from the PCI Express slot, press the card release lever before
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from Step 6, or, if adding a new card, follow the manufacturers instructions. 11 Return your computer to its upright position. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 55. Replacing the system board Tips & Tricks You need a Phillips screwdriver
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CHAPTER 5: Upgrading Your Computer www.gateway.com 4 Remove the expansion cards by following the instructions in "Adding or replacing an expansion card" on page 76. You can slightly seesaw a card end-to-end to loosen it, but do not bend a card sideways. 5 Remove the fan cover by squeezing the top
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from the sides of the memory modules, then remove them. 8 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (These screws cannot be completely removed.) Screws 9 Disconnect the power and data cables from the system board, noting their locations and
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www.gateway.com 10 Remove the seven system board screws. Screws Screws 11 Lift the system board up and out of the case. 12 Align the new system board on the standoffs and secure it into the computer case with the screws. 13 If your replacement system board does not include a processor, go to
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lever completely up. 15 Remove the processor from the old system board. 16 Install the processor onto the new system board making sure that Pin 1 on the processor (indicated by the silk-screened arrow on the corner of the processor) aligns with Pin 1 on the processor socket (indicated by the absence
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CHAPTER 5: Upgrading Your Computer www.gateway.com 17 Connect the power and data cables using your notes from Step 9. You can also refer to the following illustration: CPU fan 12V power Rear fan Front panel audio IDE data Intrusion Not used Front fan Front panel 2×12 power Auxiliary power for
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Replacing the system board 23 Return your computer to its upright position. 24 Replace the side panel by following the instructions in "Replacing the side panel" on page 55. 85
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CHAPTER 5: Upgrading Your Computer www.gateway.com 86
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CHAPTER 6 Wireless Networking • About wireless networking • Setting up your wireless network • Testing your network 87
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usage such as sharing drives and printers, mapping network drives, and copying files between computers, see "Networking Your Computer" in your online User Guide. Buying wireless equipment For a wireless network you need: ■ A computer with a wireless network card ■ A broadband Internet connection
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has: ■ IEEE 802.11g support. 802.11g is the fastest method for wireless communications. 802.11g is compatible with the older IEEE 802.11b format but not with the competing IEEE 802.11a format. Make sure that you get the correct format that matches your computer's wireless network card. ■ DHCP server
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instructions you need to follow when you set up your network. Setting up your access point A wireless network sends and receives information through radio waves. This means that another computer and to your hard drive to download viruses or view your personal data, like credit card numbers, Social
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Setting up your computer Setting up your wireless network Naming your computers and workgroup Each computer on your network needs a unique Computer Name, but all computers on your network need the same Workgroup Name. You may have already named your computer and workgroup the first time you turned
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one of the following keywords in the Help and Support Search box, then click the arrow: • connect to an available network • manually add a wireless network • connecting to wireless network. Connecting to your network After you have named your computer and workgroup, you need to set up the network
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is not an error and is one way to add security to your wireless network. You will need to manually add the network to your notebook. Testing your network Now that your home network is set up, log onto your computer and access a favorite Internet Web site. If you are unable to connect
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CHAPTER 6: Wireless Networking www.gateway.com 94
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CHAPTER 7 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 95
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"Preventing static electricity discharge" on page 50. ■ Warning: To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your
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Support. Type the keyword troubleshooting in the Search box, then click the arrow. If you have problems with your computer, try these things first: ■ Make sure that the AC power adapter is connected to your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power
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CHAPTER 7: Troubleshooting Troubleshooting www.gateway.com Troubleshooting topics are listed in alphabetical order. Add-in cards The computer does not recognize an add-in card ■ Shut down and restart your computer. ■ Make sure that you have installed the required software. For more information,
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Troubleshooting If you are using a wireless network, make sure your wireless network card is correctly seated and the antenna cables are connected. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered
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CHAPTER 7: Troubleshooting www.gateway.com Your Ethernet network is running slower than you expect click Help and Support. Type the phrase System Restore in the Search box, then click the arrow. A file was accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down
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. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message ■ Restart your computer
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www.gateway.com You see a "Non-system disk" or "disk error" error message ■ Your hard drive may have become damaged. Internet See also "Modem (dial-up)" on page 110. Help & Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type
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Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet ■ This problem service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers multiple programs open on your computer People are sending you e-mail
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■ Reinstall the keyboard device driver. A keyboard character keeps computer. Liquid spilled in the keyboard ■ If you spilled liquid in the keyboard, turn off your computer troubleshooting information that is not covered in this section, go to the Gateway support Web Site at support.gateway.com. 104
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-The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media Center
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CHAPTER 7: Troubleshooting www.gateway.com ■ S-Video-If your TV does not have a VGA port, but includes an S-Video port, connect the S-Video cable from the Media Center computer's S-Video Out port to the TV's S-Video In port. S-Video display quality is usually good for TV images. The display
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Center to output to a TV ■ Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: support.gateway.com. 107
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that has a DVD player and DVD decoder software (such as WinDVD). The non-Media Center computer must also have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You want to know whether you can play recorded programs on your home DVD
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up and connected to the Media Center computer. For information about manually updating the Program Guide, see "Manually updating the Media Center Program Guide" in your online User Guide. Memory Help & Support For more information about troubleshooting memory errors, click Start, then click Help
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plugged into the modem jack and not the Ethernet network jack. See your setup poster or "Setting Up and Getting Started" on page 11 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to the telephone line and the telephone line has a dial tone
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Support. Type the keyword dialing in the Search box, then click the arrow. Troubleshooting To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window a common problem that can cause service and have the telephone line checked for noise or low line levels. 111
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support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a V.90 modem, the
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Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See your setup poster or "Checking Out Your Computer" on page 5 to make sure that the connections have been made correctly.
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troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search box, then click the arrow. www.gateway modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and
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turned on, the power LED should be lit. ■ Adjust the brightness and contrast controls to the center position. ■ Make sure that the monitor cable is connected to the video port on the back of your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor
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CHAPTER 7: Troubleshooting www.gateway.com The color is not uniform ■ Make sure that the monitor warms up for at least 30 minutes before making a final judgment about color uniformity. ■
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desktop settings" in your online User Guide. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation
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and cannot be read by the CD or DVD drive. ■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see "Identifying drive types" in your online User Guide. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your
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, then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. Audio CD does
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the disc. For more information, see "Cleaning CDs or DVDs" in your online User Guide. ■ Reinstall the device driver. ■ Make sure that the DVD program has been installed on your computer. ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc
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Passwords Troubleshooting Your computer does not accept your password ■ Make sure that CAPS LOCK is turned off, then retype the password. Power Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge
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-click the Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer
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, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search box, then click the arrow. To make sure that the printer is not set to work offline: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category
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26. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power. If you use
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Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. ■ Warning: To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has
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7:00 p.m. Pacific Time Gateway Customer Care telephone numbers vary by country or region. See the label on the front or side of your computer. 605-232-2191 Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non
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Library. ■ This reference guide and the online User Guide. ■ The software publisher's Web site. Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your "How do I..." questions on Gateway computers. For more information, go to www.gateway.com/answers. 127
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Troubleshooting Training www.gateway.com Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are available on CD. Select from several easy-to-use learning libraries. www.gateway
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Center Drive Irvine, CA 92618-2930 USA Copyright All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has
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CHAPTER 7: Troubleshooting www.gateway.com 130
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AC power connector troubleshooting add-in card 98 troubleshooting memory card 109 case closing 54 opening 51 CD troubleshooting 118 CD drive adding 60 locating drive 6 replacing 60 troubleshooting 118 Certificate of Authenticity 3 clicking 22 closing computer audio 10 digital video camera 7, 9, 131
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port 10 locating USB port 7, 10 132 www.gateway.com digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 18, 20 display properties 47 troubleshooting 98 documentation Using Your Computer 2 double-clicking 22 dragging 23 drives troubleshooting 98, 101, 118 DSL modem 29
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heat sink 72 memory 56 memory card reader 62 peripheral devices 29 power supply 71 printer 29 processor 72 rear fan 69 scanner 29 side panel 51 system battery 58 G system board 79 Gateway contact information 3 Internet buttons 18 H troubleshooting 102, 112 hard drive adding 64 replacing 64
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, 20 network jack 9, 29 troubleshooting 98, 118 non-technical support Accounting 126 Sales 126 Warranty 126 numeric keypad 18, 20 indicator 18, 19 O opening computer case 51 files 22 folders 22 front bezel 53 programs 22 shortcut menu 22 optical connection 10 overclocking 44 P Pad Lock indicator 18
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6 connector 10 Hibernate mode 6 source problems 15 Standby/Resume 6 troubleshooting 121 turning off computer 16 turning on computer 15 power button 6 power supply replacing 71 printer default 122 installing 29 parallel port 9 troubleshooting 121 USB port 7, 10 processor replacing 72 programs closing
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support 124 Web site connection speed 103 Windows Media Center 104 turning off computer 6, 16 turning on computer 6, 15 tutoring fee-based 127 U uninterruptible power supply (UPS) 15 UPS 15 USB port 7, 10, 29 V VGA port 46 volume adjusting 23 adjusting modem 114 controls 23 muting 23 troubleshooting
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www.gateway.com Z Zip drive port 7, 10 Index 137
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MAN GW BTX CONS REF GDE R3 10/06

Section	Page
Contents	2
About This Reference	6
About this guide	7
Accessing the online User Guide	7
To access the User Guide:	7
Gateway contact information	8
Microsoft Certificate of Authenticity	8
For more information	9
Checking Out Your Computer	10
Front	11
Back	13
Setting Up and Getting Started	16
Working safely	17
Reducing eye strain	17
Setting up your computer desk and chair	18
Setting up your computer and computer accessories	19
Sitting at your computer	19
Avoiding discomfort and injury from repetitive strain	19
Protecting from power source problems	20
Starting your computer	20
To start your computer:	20
Waking up your computer	21
Turning off your computer	21
To turn off your computer:	21
Restarting (rebooting) your computer	21
To restart your computer:	22
Using the keyboard	22
Premium multimedia keyboard features	22
Elite multimedia keyboard features	24
Using the mouse	25
Adjusting the volume	28
To adjust the overall volume using hardware controls:	28
To adjust the overall volume from Windows:	28
To adjust device volume levels:	29
Configuring the audio jacks	31
To configure the audio jacks:	31
Setting up your Blu-ray Disc drive	32
Setting up your HD DVD drive	32
Connecting the dial-up modem	33
To connect the modem:	33
Connecting to broadband modem or a wired Ethernet network	34
To connect to a cable or DSL modem or to an Ethernet network:	34
Installing a printer, scanner, or other device	34
Advanced Hardware Setup	36
Setting up your CrossFire video cards	37
To connect your CrossFire video cards:	37
Configuring CrossFire	38
To configure your CrossFire video cards:	39
Connecting multiple displays to your CrossFire video cards	39
To use multiple displays on the CrossFire video cards:	39
Setting up RAID	40
About RAID	40
RAID for performance	40
How it increases performance	41
How it makes file storage cheaper	41
Drawbacks	42
RAID for security	42
Drawback	43
RAID for both: performance and security	43
Drawback	44
Preparing your computer for RAID	44
To prepare your computer for RAID:	44
Configuring RAID	45
Enabling RAID	45
To enable RAID on your computer:	45
Creating a RAID volume	46
To configure RAID:	46
Deleting a RAID volume	48
To delete a RAID volume:	48
Resetting drives to non-RAID status	48
To reset drives to non-RAID status:	48
Adding or replacing a RAID drive	49
To replace a failed RAID drive:	49
Getting help	49
Overclocking the processor	49
To change the clock speed of your processor:	50
Setting up multiple monitors	51
Using a projector or second monitor	51
To use a projector or additional monitor:	51
Upgrading Your Computer	54
Preventing static electricity discharge	55
Opening the case	56
Removing the side panel	56
To remove the side panel:	56
Removing the front bezel	58
To remove the front bezel:	58
Closing the case	59
Replacing the front bezel	59
To replace the front bezel:	59
Replacing the side panel	60
To replace the side panel:	60
Adding or replacing memory	61
To install or replace DIMM memory:	61
Replacing the system battery	63
To replace the battery:	63
Adding or replacing an optical disc drive	65
To add or replace an optical disc drive:	65
Replacing the memory card reader	67
To replace the memory card reader:	67
Adding or replacing a hard drive	69
To add or replace a hard drive:	69
Replacing the front fan	72
To replace the front fan:	72
Replacing the rear fan	74
To replace the rear fan:	74
Replacing the power supply	76
To replace the power supply:	76
Replacing the heat sink and processor	77
To replace the heat sink and processor:	77
Replacing the I/O board	79
To replace the front I/O board:	79
Adding or replacing an expansion card	81
To add or replace an expansion card:	81
Replacing the system board	84
To replace the system board:	84
Wireless Networking	92
About wireless networking	93
Buying wireless equipment	93
Setting up your wireless network	94
Making sure your broadband connection works	95
Setting up your access point	95
Setting up your computer	96
Naming your computers and workgroup	96
To identify this computer on the network:	96
Connecting to your network	97
To connect to your wireless network:	97
Testing your network	98
Troubleshooting	100
Safety guidelines	101
First steps	102
Troubleshooting	103
Add-in cards	103
The computer does not recognize an add-in card	103
Audio	103
Battery	103
DVD drives	103
Ethernet	103
You cannot see the other computers on your network	103
The computer does not recognize an add-in Ethernet card	104
Your Ethernet network is running slower than you expect	105
File management	105
A file was accidentally deleted	105
To restore deleted files:	105
Hard drive	106
You see an “Insufficient disk space” error message	106
You see a “Data error” message	106
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message	106
You see a “Non-system disk” or “disk error” error message	107
Internet	107
You cannot connect to the Internet	107
You see an “Unable to locate host” message and are unable to browse the Internet	108
Connecting to a Web site takes too long	108
People are sending you e-mail messages, but you have not received any mail	108
Keyboard	109
The keyboard does not work	109
A keyboard character keeps repeating or you see a “keyboard stuck” or “key failure” error message	109
Liquid spilled in the keyboard	109
Media Center	109
The Media Center video display look bad on your TV	110
You need to configure your Media Center to output to aTV	112
You want to change display settings to get better TV or DVD image quality	113
You want to know whether you can burn programs that were recorded with your Media Center computer...	113
You want to know whether you can play recorded programs on other computers	113
You want to know whether you can play recorded programs on your home DVD player	113
You get the following “Download Error” message when the Media Center tries to update the Program ...	114
Memory	114
You see a “Memory error” message	114
You see a “Not enough memory” error message	114
Memory card reader	114
Drive letters for the memory card slots do not appear in the My Computer window	114
Modem (cable or DSL)	115
Modem (dial-up)	115
Your modem does not dial or does not connect	115
To check the dialing properties:	116
You cannot connect to the Internet	117
Your 56K modem does not connect at 56K	117
Your fax communications program only sends and receives faxes at 14,400bps when you have a 56K m...	117
The modem is not recognized by your computer	118
To run modem diagnostics:	118
The modem is noisy when it dials and connects	119
To turn down the modem volume:	119
Monitor	120
The screen resolution is not correct	120
The computer is running but there is no picture	120
The color is not uniform	121
Why is there a horizontal line or wire visible across the monitor screen?	121
The text on the display is dim or difficult to read	122
Mouse	122
The mouse does not work	122
The mouse works erratically	123
Networks	123
You cannot connect to your company network	123
Optical disc drives	123
The computer does not recognize a disc or the CD or DVD drive	123
Audio CD does not produce sound	124
A DVD movie will not play	125
Passwords	126
Your computer does not accept your password	126
Power	126
Your computer will not turn on	126
Printer	126
The printer will not turn on	126
The printer is on but will not print	127
To set a default printer:	127
You see a “Printer queue is full” error message	128
To make sure that the printer is not set to work offline:	128
You see a “Printer is out of paper” error message	128
Sound	129
You are not getting sound from the speakers	129
Telephone support	129
Before calling Gateway Customer Care	129
Telephone numbers	131
Automated troubleshooting system	131
Telephone numbers	131
Self-help	132
Tutoring	132
Training	133
Copyright	134
Regulatory and legal notices	134
A	136
B	136
C	136
D	137
E	137
F	137
G	138
H	138
I	138
J	138
K	138
L	138
M	139
N	139
O	139
P	139
R	140
S	140
T	141
U	141
V	141
W	141
Z	142

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