Gateway FX542XG 8512728 - FX540 Hardware Reference Guide
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- Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 1
REFERENCE GUIDE - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 2
- Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Video card ports 11 Chapter 3: Setting Up and Getting - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 4
RAID 1 for security 42 RAID 5 and 10 for both performance and security . . . . 43 Preparing your computer for RAID 44 Configuring RAID 45 Getting help 46 Chapter 5: Upgrading Your Computer 47 Preventing static electricity discharge 48 Opening the case 49 Removing the side panel 49 Removing - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 5
files 94 Scheduling maintenance tasks 96 Moving from your old computer 97 Transferring files and settings automatically 97 Transferring files and settings manually 98 Chapter 7: Troubleshooting 101 Safety guidelines 102 First steps 102 Troubleshooting 103 Add-in cards 103 Audio 103 CD or - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 6
119 Power 119 Printer 120 Sound 121 Restoring your computer 122 Recovering your system 122 Recovering pre-installed software and system using the Windows DVD . . . . 132 Telephone support 133 Before calling Gateway Customer Care 133 Telephone numbers 134 Self-help 135 Tutoring 135 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 9
information The label on the side of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number Microsoft Certificate of Authenticity The - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Optical disc drive Additional drive bay Memory card bay Memory card reader (optional) Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and store large files onto recordable discs (depending on drive type). - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 13
www.gateway.com Component Icon Power button/power indicator Hard drive configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Lights when the hard drive is active. Plug IEEE 1394 (also known as Firewire®) devices - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 14
and type vary) Modem jack (optional) Component Icon Cover release lever Case cover thumbscrew Cable lock slot Description Lift this lever to open the computer cover Remove this screw before opening the case. Attach a cable lock to this slot, then attach the cable to a solid object like a desk - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 15
www.gateway. as a stereo) into this jack so you can record sound on your computer (Default). ■ Stereo out: Plug your side left and right speakers into For more information, see "Learning about the Internet" in your online User Guide and "Connecting to a broadband modem or network" on page 17. Plug - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Headphone/analog speakers jack (green) -ORFront speakers jack USB ports IEEE 1394 port PS/2 keyboard port Video card Modem jack (optional) Description This - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 17
www.gateway.com Video card ports S-Video out jack DVI ports If your computer came with high-end video cards installed (number and single card, delivering ultra-high frame rates for your single gaming monitor. For more information on configuring your cards, see "Setting up dual video cards" on page 38 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 18
CHAPTER 2: Checking Out Your Computer 12 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 19
• Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 21
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and monitor so back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 22
day, and schedule a variety of tasks. Preparing power connections Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 23
www.gateway.com Connecting to a broadband modem or network Important Your computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 24
. See the documentation that came with each device for its setup instructions. 5 To open your computer's Start menu, click (Start). From that menu, you can , see the "Customizing" chapter in your online User Guide. When you have not used your computer for several minutes, it may enter a power-saving - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 25
down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left them. Waking your computer from a Sleep state is much faster than turning on your computer after it has been turned completely off. To put your - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 26
keyboard or mouse input, you may need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. 2 If your computer does not turn off, press and hold the power button until the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 27
www.gateway.com Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 28
open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 29
www.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 30
CHAPTER 3: Setting Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the screen moves in the same direction. - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 31
www.gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is or left-hand configuration, and other mouse settings, see the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 87. 25 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 32
CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Activity indicator (location varies) Manual eject hole (location varies) Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 33
www.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 34
You may not be able to play these CDs on your computer. A standard compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer's CD drive. Use a music program or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 35
www.gateway.com Playing a DVD A Digital Versatile Disc (DVD) is similar to a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide. Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 36
optical discs to make backups of your data. For more information, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 37
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by your card of the slot. Caution Do not remove the memory card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 38
the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 39
of general volume (such as the volume used for music and game sounds). 5 Click × in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 40
For example, the blue jack on the computer can be a stereo in jack or card is installed in your computer, then the computer's built-in audio jacks are Connect your audio device(s) to the computer audio jack(s). 2 Click (Start then click Configure. -ORIf your computer has the Realtek Sound Effect - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 41
www.gateway.com Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has IEEE 1394 (also known as Firewire®) ports and Universal Serial Bus (USB) ports. - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 42
CHAPTER 3: Setting Up and Getting Started 36 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 43
CHAPTER4 Advanced Hardware Setup • Setting up dual video cards • Setting up multiple monitors • Setting up RAID 37 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 44
ultra-high frame rates for a single gaming monitor. To set up the single-monitor SLI connection: 1 Remove the side panel by following the instructions in "Opening the case" on page 49. 2 Verify that you have multiple SLI video cards installed in your computer and that the SLI bridge cable is - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 45
www.gateway.com 5 Right-click on the Windows desktop, then click NVIDIA Control Panel. The NVIDIA Control Panel View Selection dialog box opens (this dialog box opens only the first time that you open - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 46
Required message box opens, click Yes. A message appears on the screen notifying you that SLI is enabled. Setting up multiple monitors If your computer came with a high-end graphics card installed (number and type may vary), you can connect multiple monitors for a multi-screen panel array. To - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 47
www.gateway.com Setting up RAID About RAID RAID (Redundant Array of Inexpensive/ Independent Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID 0 for performance RAID 0 lets your computer see multiple hard drives as a - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 48
capacity of the smallest drive in the array. So if you have three drives (300 GB, 250 GB, and 200 GB) in a RAID 0 array, your computer only recognizes 600 GB total capacity. RAID 1 for security RAID 1 maintains a complete copy of all files on each physical hard drive in the array. Maintaining - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 49
www.gateway.com Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total capacity. RAID 5 and 10 for - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 50
came from the factory with RAID already set up, your computer is ready to use, and you do not need to perform any of these steps. To prepare your computer for RAID: 1 Configure the RAID arrays. See the Array Manager User Guide or "Configuring RAID" on page 45. 2 Install the operating system from - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 51
a RAID volume: 1 Install additional hard drives as needed for your RAID plan. For instructions on installing hard drives, see "Adding or replacing a hard drive" on page 59. 2 Start (or restart) your computer, then press F9 during startup. The MediaShield Utility (RAID setup) screen opens. 3 To - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 52
Hardware Setup Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) or use an Internet search engine to search for: • RAID • configuring RAID • RAID tutorials • RAID levels 46 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 53
CHAPTER5 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Adding or replacing memory • Adding or replacing an optical disc drive • Replacing the memory card - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 54
wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer. • Turn off your computer. • Touch a bare metal surface on the back of the computer. • Unplug the power cord and the modem and network cables. Caution ESD can permanently damage electrostatic - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 55
the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 48. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 56
CHAPTER 5: Upgrading Your Computer 6 Lift the cover release lever, then swing the side panel away from the computer. 50 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 57
www.gateway.com Removing the front bezel To remove the front bezel: • Push on the three spring tabs, grasp the right side of the front bezel, then pull the bezel out and away from the case. Spring tabs 51 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 58
the left side of the bezel into the slots in the left side of the computer. Tabs and slots 2 Swing the right side of the bezel in so the tabs right side of the bezel go into the slots on the right side of the computer. 3 Press the right side of the bezel firmly until it snaps into place. Replacing - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 59
the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 49. 2 For more stability, place your computer on its side. To avoid scratching the case - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 60
. Caution Make sure that you install modules of the same type into both slots of a memory channel (bank). 6 Return your computer to its upright position. 7 Replace the side panel by following the instructions in "Replacing the side panel" on page 52. 8 Reconnect the cables and the power cord. 54 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 61
and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is displayed. Adding or replacing an optical disc drive To add or replace an optical disc drive: 1 Remove the side panel by following the instructions in "Removing - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 62
CHAPTER 5: Upgrading Your Computer 4 Remove the drive thumbscrew from the optical drive. Drive thumbscrew 5 Slide the drive release latch toward the back of the computer to release the drive. 6 Slide the drive forward and out of the drive bay. 56 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 63
are installing a new drive, follow the manufacturer's instructions. 8 Slide the new drive into the drive bay, line up the thumbscrew hole on the drive bay with the screw hole on the drive, then slide the drive release latch toward the front of the computer to lock the drive into place. You do - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 64
CHAPTER 5: Upgrading Your Computer 4 Remove the thumbscrew holding the card reader in the drive bay. Thumbscrew 5 Slide cables, using your notes from Step 3. 8 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 52. 9 Replace the side panel by following the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 65
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 49. 2 Slide the drive slot's release latch toward you to unlock it (or it may already be unlocked). 3 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 66
CHAPTER 5: Upgrading Your Computer 5 Remove the hard drive by sliding it out of the drive cables using your notes from Step 4. If you are installing a new drive, follow the manufacturer's instructions for connecting it to the system board. You can also refer to the following figure for SATA port - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 67
www.gateway.com 11 If you installed a new primary drive: • Format and partition the drive according to the manufacturer's instructions. • Install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 68
CHAPTER 5: Upgrading Your Computer 3 Disconnect the fan cable from the system board. The location of the fan connection may vary, so trace the fan cable from the fan to - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 69
www.gateway.com 6 Slide the new fan into the fan mount. Caution Be careful not to catch the wires connecting the power place. 8 Reconnect the fan cable to the system board. 9 Replace the fan cover. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 52. 63 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 70
CHAPTER 5: Upgrading Your Computer Replacing the rear fan Tools You need a Phillips screwdriver to replace the rear fan. To replace the rear fan: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 49. 2 Disconnect the fan cable from the system board. The - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 71
line it up with the screw holes on the back of the computer, then replace the screws that secure it to the back of the computer. 5 Reconnect the fan cable to the system board. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 52. 7 Reconnect all external - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 72
To replace the power supply: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 49. Make sure that you bracket to the computer, then slide the bracket down and off the computer. 5 Slide the power supply and cables out the back of the computer. 6 Insert the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 73
www.gateway.com 9 Reconnect the power supply cables using your notes from Step 2. 10 Replace the side panel by following the instructions the side panel by following the instructions in "Removing the side panel" on page 49. 2 For more stability, place your computer on its side. To avoid scratching - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 74
CHAPTER 5: Upgrading Your Computer 4 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (The screws cannot be completely removed.) Caution - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 75
www.gateway.com 6 Remove the processor from the system board. 7 Install the new processor to the system board. 10 Replace the fan cover. 11 Return your computer to its upright position. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 52. Replacing the I/O - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 76
to the new I/O panel board. 6 Insert the new I/O panel board into the computer, then replace the screw. 7 Place the front I/O assembly onto the computer, then replace the screw. 8 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 52, then replace the side - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 77
www.gateway.com Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 49. Important Your computer hardware options and port locations may vary from the illustrations below. 2 Loosen the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 78
3 Open the expansion card cover. 4 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other non-abrasive surface. 5 If you are replacing a card, disconnect any cables - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 79
www.gateway.com 6 Remove the old expansion card (if necessary). You can 5, or, if you are adding a new card, follow the manufacturers instructions. 9 Tighten the thumbscrew on the expansion card cover. 10 Return your computer to its upright position. 11 Replace the side panel by following the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 80
values in the menus and submenus, then exit from the utility. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 49. 6 For more stability, place your computer on its side. To avoid scratching the case, place it on a towel or other - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 81
www.gateway.com 8 Pry the battery out of the socket. Caution Make sure the battery into the socket until it snaps into place. 10 Return your computer to its upright position. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 52. 12 Reconnect all external - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 82
the fan cover by holding cables out of the way and pulling the cover away from the computer. 6 Find the memory module banks on your system board. 7 Gently pull the plastic tabs away from the sides of the memory modules, then remove them. - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 83
www.gateway.com 8 Loosen the four screws that secure the heat sink to the system board, then remove the heat sink. (These screws cannot be completely removed.) - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 84
11 Lift the system board up and out of the case. 12 Align the new system board on the standoffs and secure it into the computer case with the screws. 13 If your replacement system board does not include a processor, go to Step 14. -ORIf your replacement system board includes a processor - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 85
www.gateway.com 14 Release the processor from the old system board by pushing down on the lever, then lifting the lever completely up. 15 Remove the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 86
CHAPTER 5: Upgrading Your Computer 17 Connect the power and data cables using your notes from Step 9, or use the following graphic as a guide.. AUX power IDE Power Fan (rear) Front panel audio SATA 6 SATA 5 SATA 4 SATA 3 SATA 1 SATA 2 Fan IEEE1394 Front USB (Front) Fan IEEE1394 Card reader - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 87
www.gateway.com 21 Reconnect the expansion card cables using your notes from Step 3. 22 Install the fan cover by following the directions in "Replacing the heat sink and processor" on page 67. 23 Return your computer to its upright position. 24 Replace the side panel by following the instructions in - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 88
CHAPTER 5: Upgrading Your Computer 82 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 89
CHAPTER6 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 83 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 90
CHAPTER 6: Maintaining Your Computer Setting up a maintenance schedule Use the following table to set up a regular maintenance Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 84 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 91
www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 92
that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 93
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 94
can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. 88 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 95
www.gateway.com Using BigFix BigFix may be installed on your computer. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 96
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start), then click - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 97
www.gateway.com 2 Right-click the drive that you want to check for available file and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 98
hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 99
gateway problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support it is normal. In order for your computer to use a file, Windows must - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 100
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 101
www.gateway.com To back up files: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 102
your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run -screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 103
to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data by using on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support. Type - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 104
CHAPTER 6: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double- - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 105
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last period). For - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 106
CHAPTER 6: Maintaining Your Computer 100 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 107
CHAPTER7 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Restoring your computer • Telephone support 101 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 108
devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 109
gateway.com Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards See "Expansion cards" on page 106. Audio See "Sound" on page 121. CD or DVD drives The computer • Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. • - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 110
CHAPTER 7: Troubleshooting An audio CD does not produce sound • Make sure that the disc label is facing up, then try again. • Some music CDs have copy protection software. You may not be able to play these CDs on your computer. • Make sure that the volume controls are turned up. For more information - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 111
www.gateway.com Display See "Monitor" on page 117. DVD drives • See "CD or DVD drives" on page 103. Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 112
CHAPTER 7: Troubleshooting The computer does not recognize an Ethernet expansion card • Shut down and restart your computer. • Make sure that more information about restoring deleted files, click Start, then click Help and Support. Type the keyword/phrase System Restore in the Search Help box, then - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 113
. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 92. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your computer. • If your computer has - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 114
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 114. Help For more information about troubleshooting Internet connections, click - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 115
www.gateway.com Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 116
problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway coming into the computer has an - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 117
computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway Guide. • Size of display device-Small computer monitors for standard computer picture, and support higher screen resolutions. The Media Center - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 118
CHAPTER 7: Troubleshooting • Type of TV (interlaced or progressive scan) Many CRT (tube) TVs use . For more information, see the Gateway support Web site at www.gateway.com or see the monitor's user guide. You need to burn programs that were recorded with your computer to a DVD using Media Center - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 119
computer must also have at least Windows XP with Service Guide. Make sure that your Internet account is set up and connected to the computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support check for problems. Your computer restarts and - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 120
computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. Tip For the location of your network jack, see your setup poster or "Back" on page 8. • See the documentation that came with your modem for additional troubleshooting telephone services such as - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 121
in the telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 122
7: Troubleshooting Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 123
www.gateway.com 6 Click the Diagnostic tab, then click not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, then press ENTER. Windows" chapter in your online User Guide. 117 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 124
7: Troubleshooting The computer is running the "Customizing Windows" chapter in your online User Guide. For more information about monitor types, see your about changing the screen resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search Help box, then - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 125
www.gateway.com The mouse works erratically • If the mouse pointer begins moving erratically across the computer screen or becomes troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 126
Troubleshooting will not print • Check the cable between the printer and your computer. Make sure that it is connected to the correct type of port Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a " - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 127
gateway additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a "Printer is out of paper" information about printer troubleshooting, click Start, then click Help and Support. Type the phrase printer troubleshooter in the Search Help - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 128
CHAPTER 7: Troubleshooting Restoring your computer Recovering your system You can solve most computer problems by following the information in this chapter or in the technical support pages at www.gateway.com. Problem solving may also involve re-installing some or all of the computer's software ( - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 129
need to follow that software's installation instructions. You can recover pre-installed software and drivers from create the discs) or by using Gateway Recovery Center. Preparing for software and device Because these discs do not come with your computer, you should create your own set. Caution Although you - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 130
CHAPTER 7: Troubleshooting You should create a set of discs for recovering your pre-installed software and device drivers, in case you need to use them later for a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 131
and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 132
CHAPTER 7: Troubleshooting 2 To recover software that was pre-installed, click Programs, then click Application recovery. - OR To recover device drivers that were pre-installed, click Hardware, then - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 133
box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc. The Gateway Recovery Center starts. 2 To recover pre-installed software, click Application recovery, then click the - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 134
or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 130. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 135
www.gateway.com To restore using Microsoft System Restore: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer. 129 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 136
CHAPTER 7: Troubleshooting Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 137
www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the other recovery options, you may need to recover its hard drive to its factory condition. This process is - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 138
7: Troubleshooting 8 Windows Vista operating system DVD. You also need to recover your computer's pre-installed software and device drivers. To completely re-install (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 139
pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 127. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 140
troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. To access Customer Care services, contact Gateway at the telephone number or Web address listed on your computer's Customer Care label. Serial number Technical Support - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 141
about Windows, click Start, then click Help and Support. Type the keyword practice in the Search Help box, then press ENTER. Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your "How do I..." questions on Gateway computers. For more information, go to www - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 142
CHAPTER 7: Troubleshooting 136 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 143
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 137 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 144
follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is selector switch is set at the factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 145
type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 146
not expressly approved by Gateway could void the FCC 68-compliant. See installation instructions for details. The Ringer service may be required. The telephone company may request that you disconnect the equipment until the problem for any person to use a computer or other electronic device to send - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 147
wiring associated with a single-line individual service may be extended by means of a of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 148
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock. If - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 149
www.gateway.com Power lines Warning When installing or realigning an outside 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 150
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 151
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 152
APPENDIX A: Legal Notices 146 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 153
memory card 31 removing memory card 31 replacing expansion 71 slots 30 troubleshooting add-in card 106 troubleshooting Ethernet 106 troubleshooting expansion 106 troubleshooting memory card 113 types of memory cards supported 31 case closing 52 opening 49 CD cleaning 88 copying 30 inserting - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 154
Index CD drive adding 55 identifying 27 locating drive 6 replacing 55 See also optical drive troubleshooting 103 cellular phone memory cards 30 Certificate of Authenticity 3 cleaning audio CD 88 case 86 CD 88 computer screen 87 DVD 88 keyboard 87 LCD panel 87 mouse 87 screen 87 cleaning CRT screen - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 155
IEEE 1394 port 7, 10 DIMM See memory directional keys 22, 23 Disk Cleanup 91 Disk Defragmenter 93 display cleaning 87 troubleshooting 105 documentation User Guide 2 double-clicking 25 dragging 25 drivers recovery discs 124, 127 re-installing 122, 123 drives backing up files 94 CD - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 156
function keys 21, 23 G Gateway contact information 3 model number 3 serial number 3 Support 2 Gateway Recovery Center re-installing drivers buttons 21, 23 troubleshooting 108, 115 J jacks See connections K keyboard buttons 21, 22 cleaning 87 features 21, 22 PS/2 port 10 troubleshooting 109 USB port - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 157
93 deleting files 91 extending computer life 85 suggested schedule 84 using Task Scheduler 96 media reader See memory card reader memory adding 53 installing 53 replacing 53 troubleshooting 113 memory card reader inserting card 31 locating 6 memory card types supported 31 removing card 31 replacing - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 158
29 Plug and Play devices IEEE 1394 support for 35 USB support for 35 pointer moving 24, 25 ports See connections power button 7 connector 9 Hibernate mode 7 source problems 16 Standby/Resume 7 troubleshooting 119 turning off computer 19 turning on computer 18 power button 7 power supply replacing 66 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 159
123 with Gateway Recovery Center 125 with Windows DVD 132 with Windows System Restore 128 Resume mode 7 right-clicking 25 S S/PDIF out 9 safety avoiding repetitive strain 16 general precautions 138 guidelines for troubleshooting 102 posture 16 reducing eye strain 15 setting up computer 15 sitting - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 160
Schdeuler 96 techinal support Support 2 technical support tips before contacting 133 telephone support 133 training CD 135 classroom 135 Gateway Learning Libraries 135 Learn With Gateway 135 transferring files from old computer 97, 98 settings from old computer 97 troubleshooting add-in cards 103 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 161
121 technical support 133 telephone support 133 Web site connection speed 109 Windows Media Center 110 turning off computer 7, 19, 20 turning on computer 7, 18 tutoring fee-based 135 Windows System Restore 122 creating restore point 130 Windows Update 88 wired Ethernet troubleshooting 105 working - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 162
Index 156 - Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 163
- Gateway FX542XG | 8512728 - FX540 Hardware Reference Guide - Page 164
MAN FX540 HW REF GDE V R0 9/07
REFERENCE GUIDE