Gateway FX6710 8513213 - FX Hardware Reference Guide
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- Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 1
- Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 2
- Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 3
eye strain 15 Setting up your computer desk and chair 15 Sitting at your computer 16 Avoiding discomfort and injury from repetitive strain . . 16 Preparing power connections 16 Protecting from power source problems 16 Connecting to a broadband modem or network 17 Connecting a dial-up modem 17 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 4
case 48 Replacing the front bezel 48 Replacing the side panels 48 Adding or replacing memory 48 Adding or replacing an optical disc drive 50 Adding or replacing a hard drive 52 Adding or replacing an internal hard drive 52 Adding a removable hard drive 55 Replacing the power supply 58 ii - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 5
tasks 77 Moving from your old computer 78 Transferring files and settings automatically 78 Transferring files and settings manually 79 Chapter 7: Troubleshooting 81 Safety guidelines 82 Try these steps first 82 Error messages 83 Internet and networking 84 Internet 84 Modem (cable or - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 6
Checking for device problems 100 Recovering your system 101 Creating recovery discs 102 Recovering pre-installed software and drivers 104 Returning to a previous system condition 105 Returning your system to its factory condition 106 Technical support 109 Before calling Gateway Customer Care - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 9
gateway.com Gateway contact information See your setup poster for Customer Care contact information. The label on the back of your computer contains information that identifies your computer of your computer includes the product key code for your operating system. If you ever reinstall Windows from - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Media navigation interface Optical disc drive Optical disc drive (optional) Multimedia panel Digital media manager USB ports Optical drive eject buttons Power button/ power indicator Backup button Removable hard drive carriers 6 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 13
gateway media manager Insert a memory card from a digital camera, MP3 player, Power button/power indicator Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 14
CHAPTER 2: Checking Out Your Computer Digital media manager Copy button Memory card reader USB ports Media control panel Home button Navigation buttons Stop button Play/Pause button Rewind/Skip back button Fast forward/Skip forward button - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 15
www.gateway.com Multimedia panel Right-channel stereo RCA jack USB ports Headphone jack Left-channel Analog video stereo RCA jack RCA jack IEEE 1394/ Microphone jack FireWire jack 9 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 16
Computer Important Your computer's hardware options and port locations may vary from this illustration. Power network) jack Audio in/side speaker jack Surround left/right jack Add-in video card (optional) Expansion slot cover thumbscrew Side panel Phillips screw Telephone jack (optional) 10 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 17
www.gateway.com Component Icon Power connector Voltage switch PS/2 keyboard port Integrated monitor (VGA an audio expansion card is installed. Plug an optical cable from an amplifier or entertainment system into this jack for digital sound. Plug your center speaker and subwoofer into this jack. - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 18
" in your online User Guide and "Connecting to a broadband modem or network" on page 17. This jack is user configurable for one of the following: ■ Stereo in: Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 19
Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Opening the hideaway port panels • Using the keyboard - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 21
by installing shades or curtains on windows and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 22
data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 23
www.gateway.com Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a broadband (cable or DSL) modem or to a - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 24
Starting your computer To start your computer: 1 Connect the power, network, mouse, and keyboard cables to your computer according to the setup poster. 2 Press the power button on the front of your computer. If your computer does not turn on, check the power cable connections. Power button Important - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 25
into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are laid out just as you left - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 26
arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 27
gateway.com Opening the hideaway port panels In addition to the many ports and jacks on the back, your computer also has ports contained within panels that can be retracted into the case. The retractable panels are the memory Windows key Windows key Application Navigation keys Numeric keypad key - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 28
your audio files and to adjust the volume. Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key in combination with keys that have alternate functions defined, such as - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 29
www.gateway.com Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen. This illustration shows - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 30
the left mouse button and hold it down. Move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. This the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 67. - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 31
www.gateway.com Using optical drives Features Your optical drive has the following basic components: Flip-down drive tray cover Eject button Loading an optical disc To - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 32
CHAPTER 3: Setting Up and Getting Started Identifying optical drive types Your computer may contain one of the following drive types. Eject the drive tray, then look on the front of the tray for these logos: If your - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 33
. Use a music program or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music files to build a music library For more information about playing CDs, see your online User Guide. Playing a DVD A Digital - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 34
nine hours of high-definition video. Blu-ray Discs can be played on a Blu-ray-compatible player or a Blu-ray drive-equipped computer. For more information about playing Blu-ray Discs, see your online User Guide. Creating discs Recording to optical discs You can use the disc burning program on your - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 35
media manager to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Copy button Memory card reader USB ports Memory card types The digital media manager supports several memory card types. To determine which types are - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 36
Your digital media manager includes a Copy button that makes it easy to copy pictures, movies, and data files from a memory card to your computer. To use the Copy button: 1 Insert the memory card into the appropriate slot in the digital media manager. 2 Press and hold the Copy button until the Smart - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 37
. 4 When the Smart Copy dialog box closes, remove the memory card. Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 38
the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 39
www.gateway.com 5 Click × in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. Configuring the audio jacks If the back of your computer has - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 40
, see the device documentation and installation instructions. Your computer has IEEE 1394 (also known as computer. For more information about port locations, see "Checking Out Your Computer" on page 5. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 41
CHAPTER4 Advanced Hardware Setup • Setting up multiple monitors • Using a removable hard drive • Setting up RAID 35 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 42
"Customizing Windows" chapter in your online User Guide. Using a removable hard drive You can use your computer's removable Disks) lets your computer use multiple hard drives more efficiently. Your computer supports RAID 0, RAID 1, RAID 5, and RAID 10. RAID 0 for performance RAID 0 lets your computer - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 43
www.gateway.com How it increases performance The more drives you have in your RAID 0 Because the drives are treated like a single drive, parts of files (including operating system files) can be spread across several drives, leaving the computer with only file fragments if one drive fails. Regular - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 44
physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only recognizes a single drive with 250 GB total capacity. RAID 5 and 10 for both performance and security Understanding RAID 5 RAID 5 uses striping (at the file level) with on-the-fly error - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 45
gateway A1 A2 AP B1 BP B2 CP C1 C2 Understanding RAID 10 RAID 10 (also called RAID 1+0 or RAID 1&0) contains sets of RAID one drive with the capacity of all but one of the drives added together. RAID 10 treats the entire array as a single drive with twice the storage capacity of the smallest - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 46
Manager User Guide or "Configuring RAID" on page 40. 2 Install the operating system from the Windows disc that came with your computer. Configuring RAID plan. For instructions on installing hard drives, see "Adding or replacing a hard drive" on page 52. 2 Start (or restart) your computer, then press - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 47
your computer into Windows. 3 Press D to delete the array. In this screen, you can also press C to clear (delete all data from) the array. Getting help For more information on RAID concepts, configuration, and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 48
CHAPTER 4: Advanced Hardware Setup 42 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 49
CHAPTER5 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Adding or replacing memory • Adding or replacing an optical disc drive • Adding or replacing a hard drive • Replacing the power supply • Adding or replacing an expansion card 43 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 50
voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer are extremely sensitive - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 51
and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the left side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 44. 2 Shut down your computer, then disconnect the power cord and modem, network - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 52
CHAPTER 5: Upgrading Your Computer Removing the right side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To help keep the case interior free from cable clutter, many - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 53
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the left side panel by following the instructions in "Removing the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 54
and power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 55
following the instructions in "Replacing the side panels" on page 48. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is displayed - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 56
Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions drive. Drive data cable Drive power cable 4 Note any jumper settings on - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 57
www.gateway.com 5 Remove the two drive retention screws. Drive retention screws according to the manufacturer's instructions. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 48. 10 Replace the side panels by following the instructions in "Replacing the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 58
Upgrading Your Computer drive. 1 Remove the left and right side panels by following the instructions in "Removing the left side panel" on page 45 and "Removing the right side panel" on page 46. 2 On the right side of the computer, label and disconnect the cables for all internal hard drives, noting - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 59
www.gateway.com 3 Remove the thumbscrew that secures the hard drive cage to the computer, then slide the hard drive cage out of the computer. Hard drive cage thumbscrew 4 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 60
CHAPTER 5: Upgrading Your Computer 5 If you are replacing a drive, note any jumper settings on the old drive (if any) and set the jumpers on the new drive to be the same. - OR - If you are adding a new drive, set the jumpers as instructed by the drive's user guide. 6 Secure the new hard drive into - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 61
www.gateway.com 13 If you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 88. Adding a removable hard drive You can use your computer's - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 62
CHAPTER 5: Upgrading Your Computer 3 Pull the handle of one of the carriers to remove it from the computer. The empty carrier looks like this: 4 Align your new hard drive with the carrier so the end with the connectors is at the opposite end as the carrier's handle. 56 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 63
www.gateway.com 5 Align the hard drive's screw holes with the small metal drive and carrier fully into the hard drive slot on the front of your computer. 8 Turn your computer on. Your new drive is recognized by your computer. Depending on the hard drive you installed, it may need to be formatted - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 64
. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To replace the power supply: 1 Follow the instructions in "Preventing static electricity discharge" on page 44. 2 Remove the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 65
out of the computer. 6 Insert the new power supply and cables into the case, then secure it to the case using the four Phillips screws you removed previously. 7 Reconnect the power supply cables using your notes from Step 3. 8 Replace the side panels by following the instructions in "Replacing the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 66
CHAPTER 5: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the left side panel" on page 45. Important Your computer hardware options and port locations may vary from the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 67
www.gateway.com 3 Open the expansion card cover. 4 For more stability, place your computer on its side to remove the card. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic damage to the follow the manufacturer's instructions. 61 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 68
CHAPTER 5: Upgrading Your Computer 9 Tighten the thumbscrew on the expansion card cover. 10 Return your computer to its upright position. 11 Replace the side panels by following the instructions in "Replacing the side panels" on page 48. 62 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 69
CHAPTER6 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Backing up files • Scheduling maintenance tasks • Moving from your old computer 63 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 70
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 64 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 71
gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer subjecting your computer to extreme - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 72
from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do not use household - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 73
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 74
Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 75
www.gateway.com Using BigFix BigFix may be installed on your computer. BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 76
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start), then click Computer. The Computer window opens. 70 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 77
www.gateway.com 2 Right-click the drive that you want to check for delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup Options dialog box opens. - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 78
free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. Checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 79
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 80
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click Defragment now. This process may take hours to complete, depending on the size of - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 81
www.gateway.com To back up files: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 82
backup, see "Using a removable hard drive" on page 36 for more information. 1 Press the Backup button near the power button on the front of your computer. Backup button Windows' Backup and Restore Center opens. 2 Click Back up files, then follow the on-screen instructions to complete your backup. 76 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 83
tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools, then click Task - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 84
the software itself, to the new computer. 2 Click (Start), All Programs, Accessories, System Tools, then click Windows Easy Transfer. The Windows Easy Transfer dialog box opens. 3 Click Next, click Start a new transfer, then follow the on-screen instructions to complete the transfer. Help For more - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 85
the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double-click the Documents or My Documents folder. The My Documents window opens and displays many of your saved personal data files. 4 Copy your personal data files to removable media or to another computer on your network. 79 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 86
CHAPTER 6: Maintaining Your Computer Finding other files Use Windows Find or Search to locate other personal data files. For more information, see your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 87
• Try these steps first • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support 81 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 88
"Preventing static electricity discharge" on page 44. Try these steps first If you have problems with your computer, try these things first: Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 89
www.gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory" Action See "You get an "Insufficient disk space" error message" on page 93. - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 90
jack and not the Ethernet network jack. See more troubleshooting at "Modem (dial-up)" on page 86. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 91
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 85 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 92
CHAPTER 7: Troubleshooting Modem (dial-up) See also "Internet and networking" on page 84. Your modem does not dial or does not connect • Make sure that the modem cable is plugged into the modem jack and not the Ethernet or the PHONE network jack. • Make sure that your computer is connected to the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 93
technical support. • Review the troubleshooting information under "Internet and networking" on page 84. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 94
CHAPTER 7: Troubleshooting 3 Click the Modem tab, then adjust the Speaker volume control. 4 Click OK twice to close the dialog boxes. Networking For more information, see the Networking chapter in your User Guide. You cannot see the other computers on your network • If a network cable is connected - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 95
cables. Display The screen resolution is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in Standby (power-saving) mode. • Make sure that the monitor is connected to - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 96
Troubleshooting • Change the display settings. For instructions, see your online User Guide. • For more information about display Support. Type screen resolution in the Search Help box, then press ENTER. Printing The printer will not turn on • Make sure that the power cable is plugged into an AC power - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 97
" on page 68. • Update the device driver. For instructions, see "Checking for device problems" on page 100. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows volume controls are turned up (and - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 98
the device driver. For instructions, see "Checking for device problems" on page 100. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the Computer window • The memory card reader - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 99
gateway port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, turn the Disk Cleanup. For instructions, see "Deleting unnecessary files" on page 71. Help For more information about file management, click Start, then click Help and Support - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 100
Help and Support. Type System Restore in the Search Help box, then press ENTER. You get a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems, see "Checking - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 101
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 102
, then click Help and Support. Type memory error in the Search Help box, then press ENTER. You see a "Memory error" message • Run the Memory Diagnostic Tool. Click (Start), type Memory Diagnostic Tool, then press ENTER. Click Restart now and check for problems. Your computer restarts and runs the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 103
www.gateway.com Passwords Your computer does not accept your password • Windows passwords are case-sensitive. Make sure that CAPS LOCK is turned off, then retype the password. Expansion cards The computer does not recognize an expansion card • Restart your computer. • Make sure that you have - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 104
CHAPTER 7: Troubleshooting Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. Help For more information about Windows Media Center, click Start, then click Help and Support. Type Media - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 105
Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download Error" message when Media Center tries to update the Program Guide • You must be connected to the Internet to update the Program Guide. Make sure that your computer - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 106
CHAPTER 7: Troubleshooting Checking for device problems Faulty devices or corrupt device drivers can cause a variety of problems on your computer. Checking the condition of system devices and the status of their drivers can help pinpoint the problem. To check for device problems: 1 Click (Start), - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 107
page 82 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 108
CHAPTER 7: Troubleshooting Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 109
gateway.com The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 110
pre-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 100. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 111
get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 112
7: Troubleshooting 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 113
.com Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 114
CHAPTER 7: Troubleshooting Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 115
www.gateway.com Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 116
CHAPTER 7: Troubleshooting 110 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 117
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 111 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 118
and operating instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 119
cleaning the system. • Unplug the system from the wall outlet and refer servicing to qualified personnel if: • The power cord or plug is damaged. • Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 120
required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to determine the number of devices - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 121
network a single-line individual service may be extended by means power utility, telephone lines, and internal metallic water pipe system manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 122
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock. If - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 123
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 124
, and reusable. You can do your part for the environment by following these simple system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 125
Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 126
APPENDIX A: Legal Notices 120 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 127
Index A AC power connector 11 accessories safety precautions 113 application key memory card 30 installing memory card 30 removing memory card 30 replacing expansion 60 slots 29 troubleshooting add-in card 97 troubleshooting expansion 97 troubleshooting memory card 92 types of memory cards supported - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 128
clicking 24 closing computer case 48 front bezel PS/2 mouse 12 to Ethernet network to Internet 12 to network 12, 17 12, 17 11 modem 11 mouse 7, 11, 12 network 12, 17 power 11 power cord 11 printer 7, 11 PS/2 keyboard dialing properties 86 troubleshooting 86 troubleshooting connection speed 87 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 129
optical drive troubleshooting 91 E electrostatic discharge (ESD) 44 ergonomics 14 Error-checking 72, 95 Ethernet jack 12 Ethernet network connecting 17 22 G Gateway contact information 3 model number 3, 109 serial number 3, 109 Support 2 Gateway Recovery Center re-installing drivers 104 re- - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 130
60 front bezel 47 memory 48 peripheral devices 34 power supply 58 printer 34 scanner 34 side panel 45, 46 Internet troubleshooting 84, 87 J 22 numeric 22 Windows 22 L labels Microsoft Certificate of Authenticity 3 model number 3, 109 serial number 3, 109 LCD panel cleaning 67 troubleshooting 89, 91 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 131
objects 24 settings from old computer 78 MP3 player memory cards 29 multimedia adjusting volume 31 playing Blu-ray 28 playing DVD 27 using Windows Media Player 27, 28 multimedia panel 7 MultiMediaCard 29 muting sound 31 N navigation keys 22 network jack 12, 17 troubleshooting 88 numeric keypad 22 - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 132
RAID 1 38 RAID 10 38, 39 RAID 5 38 RAM See memory RCA jack 7 rebooting computer 20 recording audio files 28 optical discs 28 recovering defaults 106 drivers 101, 104 programs 101, 104 software 101, 104 system 101 with Gateway Recovery Center 104 with Windows System Restore 105 re-installing defaults - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 133
electricity 44 surge protector 16 system identification label 3, 109 T Task Schdeuler 77 techinal support Support 2 technical support tips before contacting 109 telephone support 109 transferring files from old computer 78, 79 settings from old computer 78 troubleshooting add-in cards 97 cable - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 134
area 89 screen resolution 89 technical support 109 telephone support 109 turning off computer 7, 19, 20 turning on computer 7, 18 Windows Update 68 wired Ethernet troubleshooting 88 working safely 14 X xD 29 Z Zip drive 74 U uninterruptible power supply (UPS) 16 updating Windows 68 UPS 16 USB port - Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 135
- Gateway FX6710 | 8513213 - FX Hardware Reference Guide - Page 136
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