Gateway FX6800 8513213 - FX Hardware Reference Guide
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- Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 1
- Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 2
- Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 3
Up and Getting Started . . 13 Working safely and comfortably 14 Reducing eye strain 15 Setting up your computer desk and chair 15 Sitting at your computer 16 Avoiding discomfort and injury from repetitive strain . . 16 Preparing power connections 16 Protecting from power source problems 16 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 4
the case 48 Replacing the front bezel 48 Replacing the side panels 48 Adding or replacing memory 48 Adding or replacing an optical disc drive 50 Adding or replacing a hard drive 52 Adding or replacing an internal hard drive 52 Adding a removable hard drive 55 Replacing the power supply 58 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 5
the hard drive for errors 72 Defragmenting the hard drive 73 Backing up files 74 Backing up files 76 Scheduling maintenance tasks 77 Moving from your old computer 78 Transferring files and settings automatically 78 Transferring files and settings manually 79 Chapter 7: Troubleshooting 81 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 6
Checking for device problems 100 Recovering your system 101 Creating recovery discs 102 Recovering pre-installed software and drivers 104 Returning to a previous system condition 105 Returning your system to its factory condition 106 Technical support 109 Before calling Gateway Customer Care - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 8
page also has links to additional Gateway documentation and detailed specifications. Accessing your online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 9
www.gateway.com Gateway contact information See your setup poster for Customer Care contact information. The label on the back of your computer contains information that identifies your computer - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Media navigation interface Optical disc drive Optical disc drive (optional) Multimedia panel Digital media manager USB ports Optical drive eject buttons Power button/ power indicator Backup button Removable hard drive carriers 6 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 13
optical drive disc tray. buttons Power button/power indicator Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Backup button Press this button to - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 14
2: Checking Out Your Computer Digital media manager Copy button Memory card reader USB ports Media control panel Home button Navigation buttons Stop button Play/Pause button Rewind/Skip back button Fast forward/Skip forward button Back button Select button Mute button Volume control - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 15
www.gateway.com Multimedia panel Right-channel stereo RCA jack USB ports Headphone jack Left-channel Analog video stereo RCA jack RCA jack IEEE 1394/ Microphone jack FireWire jack 9 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 16
Power connector Voltage switch PS/2 keyboard port Integrated monitor (VGA) port ESATA port USB ports Headphone/ Front speaker jack Microphone jack S/PDIF output jack Center/Subwoofer jack Modem jack (optional) Case cover Phillips screw PS/2 mouse port IEEE 1394/FireWire port Ethernet ( - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 17
www.gateway.com Component Icon Power connector Voltage switch PS/2 keyboard port Integrated monitor (VGA) port ESATA port USB ports Headphone/analog speakers jack (green) -ORFront speakers jack Microphone jack (pink) S/PDIF output jack Center/subwoofer jack (orange) Modem jack (optional) Case - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 18
or other device" on page 34. Plug an Ethernet network cable or a device (such as a DSL see "Learning about the Internet" in your online User Guide and "Connecting to a broadband modem or network" on card may be occupied by the card's ventilation fan. Remove this screw and open the expansion slot cover - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 19
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Opening the hideaway port - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 20
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the monitor so the screen is - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 21
www.gateway.com Reducing eye on windows and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set paper holders at of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 22
reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 23
gateway.com Connecting to a broadband modem or network Important Your computer has a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see your online User Guide wall jack. (The modem will not work with digital or PBX telephone lines.) 3 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 24
system cooling. You may notice an increase in the fan noise when the fan is running at high speed and a decrease in the fan noise when it switches to normal speed. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 25
remains in Sleep mode, press the power button. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 26
(reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 27
www.gateway.com Opening the hideaway port panels In addition to the many ports and jacks on the back, your computer also has ports contained within panels that can be retracted into the case. The retractable panels are the memory card reader and the multimedia panel. To open the hideaway port panels - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 28
Navigation keys Numeric keypad Description Press these keys to start program actions. Each program uses different function keys for your audio files and to adjust the volume. Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 29
www.gateway.com Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the screen. This illustration shows ) on the screen moves in the same direction. You can use the left and right buttons on the mouse to select objects on the screen. 23 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 30
Quickly press and release the left mouse button. This is called clicking. Start a program or open a file or mouse button and hold it down. Move (drag) the object to the appropriate part of the screen. Release the button to User Guide. For instructions on how to clean the mouse, see "Cleaning - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 31
www.gateway.com Using optical drives Features Your optical drive has the following basic components: Flip-down drive tray cover Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you place a single-sided disc in the tray - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 32
Up and Getting Started Identifying optical drive types Your computer may contain one of the following drive types. Eject the drive tray, then look on the front of the tray for these logos: If your optical drive has Your drive type Use your drive for... this logo... is... CD-RW Installing - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 33
www.gateway.com If your optical drive has Your drive type Use your drive for... this logo... is... RECORDER DVD-RAM/-RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD-RAM, DVD-R, or DVD-RW discs. Blu-ray Disc Installing - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 34
CHAPTER 3: Setting Up and Getting Started Playing a Blu-ray Disc Blu-ray Disc is a high-capacity from a music CD to your hard drive, copy or create data discs, create music CDs, create video DVDs, and more. For more information about creating CDs and DVDs, see your online User Guide. Creating audio - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 35
cards, such as a PDA, MP3 player, or cellular telephone. Copy button Memory card reader USB ports Memory card types The digital media manager supports several memory card types. To determine which types are supported by your card reader and the slots to use for each type of card, examine the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 36
reader. To insert a memory card: 1 Insert the memory card into the appropriate memory card slot. 2 To access a file on the memory card, click (Start), then click Computer. Double-click the drive letter (for example, the E: drive), then double-click the file name. To remove a memory card: • Make sure - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 37
gateway.com 3 Release the Copy button. By default, if you are copying picture files, Smart Copy creates a folder using the date the picture was taken as its name and places it in the Pictures\SmartCopy folder on your computer's hard drive Copy dialog box closes, remove the memory card. Adjusting the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 38
CHAPTER 3: Setting Up and Getting Started To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider opens. 2 Click and drag the slider up to increase volume - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 39
www.gateway.com 5 Click × in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker setup. 33 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 40
CHAPTER 3: Setting Up and Getting Started Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has IEEE 1394 (also known as Firewire®) ports and Universal - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 41
CHAPTER4 Advanced Hardware Setup • Setting up multiple monitors • Using a removable hard drive • Setting up RAID 35 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 42
for high-volume backups and convenient backup storage. To use a removable hard drive for backups: 1 Make sure that a removable hard drive is installed into one of the carriers and is formatted for use. For instructions on installing a removable hard drive, see "Adding a removable hard drive" on page - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 43
are treated like a single drive, parts of files (including operating system files) can be spread across several drives, leaving the computer with only file fragments if one drive fails. Regular and frequent backups are critical. Another drawback is that RAID 0 treats each hard drive as if it has the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 44
RAID 0 uses, although writing speed is the same as if writing to a single hard drive. Drawback RAID 1 treats the entire array as a single drive with the storage capacity of the smallest physical drive in the array. So if you have two drives (300 GB and 250 GB) in a RAID 1 array, your computer only - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 45
the number next to each letter represents which copy of the data files are stored on that drive. The "P" next to a letter represents parity (error-checking) information, and each column represents a separate hard drive. RAID 5 A1 A2 AP B1 BP B2 CP C1 C2 Understanding RAID 10 RAID 10 (also - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 46
for RAID: 1 Configure the RAID arrays. See the Array Manager User Guide or "Configuring RAID" on page 40. 2 Install the operating system from additional hard drives as needed for your RAID plan. For instructions on installing hard drives, see "Adding or replacing a hard drive" on page 52. 2 Start ( - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 47
installed on a RAID, deleting the RAID will remove the operating system, and you will not be able to start your computer into Windows. 3 Press D to and maintenance, search for RAID FAQ information on the Gateway Technical Support Web site (www.gateway.com) or use an Internet search engine to search - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 48
CHAPTER 4: Advanced Hardware Setup 42 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 49
CHAPTER5 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Adding or replacing memory • Adding or replacing an optical disc drive • Adding or replacing a hard drive • Replacing the power supply • Adding or replacing an expansion card 43 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 50
to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer are - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 51
gateway.com Opening the case Your computer case provides easy access to internal components. Removing the left side panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 52
moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To help keep the case interior free from cable clutter, many cables (such as hard drive and optical drive data cables) are routed between the system board and the right side panel. Removing the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 53
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the left side panel by following the instructions in "Removing the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 54
and power cord. Adding or replacing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 55
panel by following the instructions in "Replacing the side panels" on page 48. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties. The amount of memory in your computer is - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 56
CHAPTER 5: Upgrading Your Computer Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 47. 2 If you are - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 57
www.gateway.com 5 Remove the two drive retention screws. Drive retention screws 6 Slide the drive forward and out of the drive bay. 7 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention screws. - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 58
add hard drives to internal and external hard drive bays. Adding or replacing an internal hard drive To add or replace an internal hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the left and right side panels by following the instructions in "Removing the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 59
www.gateway.com 3 Remove the thumbscrew that secures the hard drive cage to the computer, then slide the hard drive cage out of the computer. Hard drive cage thumbscrew 4 If you are replacing a drive, remove the screws that secure the hard drive to the hard drive cage, then slide the old hard drive - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 60
CHAPTER 5: Upgrading Your Computer 5 If you are replacing a drive, note any jumper settings on the old drive (if any) and set the jumpers on the new drive to be the same. - OR - If you are adding a new drive, set the jumpers as instructed by the drive's user guide. 6 Secure the new hard drive into - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 61
system, see "Recovering your system" on page 88. Adding a removable hard drive You can use your computer's removable hard drive carriers for high-volume backups and convenient backup storage. To install a removable hard drive: 1 Turn off your computer. 2 Slide open the removable hard drive cover. 55 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 62
CHAPTER 5: Upgrading Your Computer 3 Pull the handle of one of the carriers to remove it from the computer. The empty carrier looks like this: 4 Align your new hard drive with the carrier so the end with the connectors is at the opposite end as the carrier's handle. 56 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 63
www.gateway.com 5 Align the hard drive's screw holes with the small metal prongs on the inside of the carrier. 6 Carefully pry the sides of the carrier away from each other, slide the hard drive inside the carrier, then release the sides. Make sure that the prongs on the inside of the carrier are - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 64
5: Upgrading Your Computer Replacing the power supply Tools You need a Phillips screwdriver to replace the power supply. Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To replace - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 65
www.gateway.com 5 Slide the power supply and cables out of the computer. 6 Insert the new power supply and cables into the case, then secure it to the case using the four Phillips screws you removed previously. 7 Reconnect the power supply cables using your notes from Step 3. 8 Replace the side - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 66
CHAPTER 5: Upgrading Your Computer Adding or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the left side panel" on page 45. Important Your computer hardware options and port locations may vary from the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 67
to loosen it, but do not bend the card sideways. To remove a card (such as a video card) from the PCI Express slot, press the card release lever before trying to remove the card. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can cause electrostatic - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 68
CHAPTER 5: Upgrading Your Computer 9 Tighten the thumbscrew on the expansion card cover. 10 Return your computer to its upright position. 11 Replace the side panels by following the instructions in "Replacing the side panels" on page 48. 62 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 69
CHAPTER6 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Backing up files • Scheduling maintenance tasks • Moving from your old computer 63 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 70
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 64 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 71
case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives dirty work environments ventilation fan slots. - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 72
can of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 73
gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. To clean the keyboard: 1 Use an aerosol can of air with a narrow, straw-like extension to remove keyboard does not work after it dries, you may need to replace it. Cleaning the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 74
can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. 68 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 75
the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: 1 Click (Start), All Programs, Accessories, System Tools, then - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 76
several utilities you can use to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start), then click Computer. The Computer window opens - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 77
files and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click Disk Cleanup. The Disk Cleanup Options dialog box opens. 71 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 78
keeping the hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 79
problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Defragmenting the hard drive When working - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 80
more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing up files and removing them from the hard drive frees space for new files on the hard drive. It also protects you from - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 81
.gateway.com To back up files: 1 Click (Start), then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 82
hard drive for your backup, see "Using a removable hard drive" on page 36 for more information. 1 Press the Backup button near the power button on the front of your computer. Backup button Windows' Backup and Restore Center opens. 2 Click Back up files, then follow the on-screen instructions - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 83
www.gateway.com Scheduling maintenance tasks Task Scheduler lets you schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 84
Vista, you must manually move your data by using a writeable disc, flash drive, or external hard drive. To move files Start a new transfer, then follow the on-screen instructions to complete the transfer. Help For more information about transferring files, click Start, then click Help and Support - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 85
gateway.com Transferring files and settings manually You can manually transfer your personal data files by copying them to removable media, such as a writable disc, an external hard drive, a network location, or a flash drive click Start, then desktop. Go to the next step. 2 Double-click the C:\ drive - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 86
online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file Search: 1 In Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results window - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 87
CHAPTER7 Troubleshooting • Safety guidelines • Try these steps first • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 88
added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 89
Memory error" "Not enough memory" Action See "You get an "Insufficient disk space" error message" on page 93. See "You get a "Data error" message" on page 94. See "The hard drive tries to update the Program Guide" on page 99. See "You see a "Memory error" message" on page 96. See "You see a - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 90
jack and not the Ethernet network jack. See more troubleshooting at "Modem (dial-up)" on page 86. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 91
• Click the Receive or Send and Receive button in your e-mail program. This checks your mail server for incoming e-mail. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. E-mails you send are returned as undeliverable - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 92
jack and not the Ethernet or the PHONE network jack. • Make sure that your computer is connected to the telephone line and the telephone line has a dial tone. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 93
technical support. • Review the troubleshooting information under "Internet and networking" on page 84. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 94
Ethernet (1000 Mbps). Components comprising a mixture of those speeds will result in your network running at the speed of the slowest component. • For more troubleshooting help, see the documentation for your network components. Help For more information about network troubleshooting, click Start - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 95
by plugging in a working device, such as a lamp. • Make sure that the power cord is free from cuts or damage, and replace any damaged cables. Display The screen resolution is not correct • Change the screen resolution in Windows. For instructions, see your online User Guide. The computer is on - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 96
contrast controls. • Change the display settings. For instructions, see your online User Guide. • For more information about display types, see . To set a default printer: 1 Click (Start), type printer, then press ENTER. Control Panel opens and lists available printers. 2 Right-click the printer you - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 97
on cleaning the disc, see "Cleaning optical discs" on page 68. • Update the device driver. For instructions, see "Checking for device problems" on page 100. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 98
) Blu-ray movies are region-free. • Update the device driver. For instructions, see "Checking for device problems" on page 100. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory card slots do not appear in the - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 99
not work after it dries, you may need to replace it. Files You get an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions, see "Deleting unnecessary files" on page 71. Help For more information about file management, click Start - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 100
Start, then click Help and Support. Type System Restore in the Search Help box, then press ENTER. You get a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the error checking program. For instructions on fixing hard drive problems - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 101
provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 102
troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then press ENTER. You see a "Memory error" message • Run the Memory Diagnostic Tool. Click (Start), type Memory See your speakers' user guide for more troubleshooting tips. • Make sure - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 103
www.gateway.com Passwords Your computer does not accept your password • Windows passwords are case-sensitive. Make sure that CAPS LOCK is turned software. For more information, see your expansion card's documentation. • Remove the card from your computer's expansion slot, then reinstall the card. 97 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 104
CHAPTER 7: Troubleshooting Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. Help For more information about Windows Media Center, click Start, then click Help and Support. Type Media - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 105
"Download Error" message when Media Center tries to update the Program Guide • You must be connected to the Internet to update the Program Guide. Make sure that your computer is connected to the Internet. For information about manually updating the Program Guide, see the Media Center online help. 99 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 106
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 107
product's documentation or technical support Web site. 3 Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning your system to a previous state when everything was working correctly. For instructions, see "Returning to - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 108
software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To create recovery discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drive's entire - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 109
the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 110
-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 100. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If you - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 111
www.gateway.com 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 112
and your original hard drive is still working, see "Recovering from the hard drive during startup" on page 108. • If you cannot run Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see "Recovering from your recovery discs" on - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 113
Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system to factory default. The Confirm Restoration dialog box opens. 3 Click Yes, then click Start. A dialog box displays information about the hard drive that - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 114
CHAPTER 7: Troubleshooting Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 115
www.gateway.com Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying power. If you - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 116
CHAPTER 7: Troubleshooting 110 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 117
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 111 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 118
instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power Gateway listed or CSA-certified telecommunication line cord for your dialup modem - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 119
www.gateway.com • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the system. The best way to avoid spills is to avoid eating and drinking near your system. • Some products have a replaceable CMOS battery on the system board. There is a danger of explosion - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 120
of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the product. This device complies with Part 15 of the FCC - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 121
CS-03 (for cases, the inside wiring associated with a single-line individual service of the power utility, manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 122
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 123
lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 124
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 125
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies: This - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 126
APPENDIX A: Legal Notices 120 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 127
97 troubleshooting memory card 92 types of memory cards supported 29 case closing 48 opening 45 CD cleaning 68 copying 28 inserting 25 playing audio 27 recording 28 troubleshooting 91 CD drive adding 50 identifying 26 replacing 50 See also optical drive troubleshooting 91 cellular phone memory cards - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 128
hard drive 73 deleting files and folders 71 dial-up modem 17 adjusting volume 87 diagnostics 87 dialing properties 86 troubleshooting 86 troubleshooting connection speed 87 digital audio out 11 digital camera locating USB port 7, 11 digital video camera locating IEEE 1394 port 12 DIMM See memory - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 129
24 fragmentation 73 front bezel removing 47, 48 replacing 48 function keys 22 G Gateway contact information 3 model number 3, 109 serial number 3, 109 Support 2 Gateway Recovery Center re-installing drivers 104 re-installing programs 104 re-installing software 104 H hard drive adding 52 backing up - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 130
front bezel 47 memory 48 peripheral devices 34 power supply 58 printer 34 scanner 34 side panel 45, 46 Internet troubleshooting 84, 87 J jacks See connections K keyboard buttons 21 cleaning 67 features 21 PS/2 port 11 troubleshooting 93 USB port 7, 11 keys and buttons application 22 audio playback - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 131
www.gateway.com installing 48 replacing 48 troubleshooting 96 memory card reader 7 inserting card 30 locating 6 memory card types supported 29 removing card 30 using 29 Memory Stick 29 microphone jack 7, 11 Microsoft Certificate of Authenticity 3 model number 3, 109 modem cable 17 connecting 17 - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 132
IEEE 1394 support for 34 USB support for 34 pointer moving 23, 24 ports See connections power button 7 connector 11 Hibernate mode 7 source problems 16 Standby/Resume 7 troubleshooting 89 turning off computer 19 turning on computer 18 power button 7 power supply replacing 58 printer installing - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 133
support 109 transferring files from old computer 78, 79 settings from old computer 78 troubleshooting add-in cards 97 cable modem 85 cards 97 CD drive 91 dial-up modem 86 dial-up modem speed 87 display 91 DSL modem 85 DVD drive 91 Ethernet network 88 files 93 general guidelines 82 hard drive - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 134
area 89 screen resolution 89 technical support 109 telephone support 109 turning off computer 7, 19, 20 turning on computer 7, 18 Windows Update 68 wired Ethernet troubleshooting 88 working safely 14 X xD 29 Z Zip drive 74 U uninterruptible power supply (UPS) 16 updating Windows 68 UPS 16 USB port - Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 135
- Gateway FX6800 | 8513213 - FX Hardware Reference Guide - Page 136
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