Gateway GM5416E 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case)
Gateway GM5416E Manual
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- Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 1
REFERENCEGUIDE ® - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 2
- Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 3
and Getting Started . . 11 Working safely and comfortably 12 Reducing eye strain 13 Setting up your computer desk and chair 13 Sitting at your computer 14 Avoiding discomfort and injury from repetitive strain . 14 Preparing power connections 14 Protecting from power source problems 14 Checking - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 4
or replacing an optical disc drive 39 Replacing the memory card reader 41 Adding or replacing a hard drive 43 Replacing the heat sink and processor 45 Adding or replacing an expansion card 47 Replacing the system battery 49 Replacing the system board 51 Chapter 5: Maintaining Your Computer - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 5
www.gateway.com Moving with Windows Easy Transfer 65 Moving files and settings manually 66 Chapter 6: Troubleshooting 69 Safety guidelines 70 First steps 70 Troubleshooting 71 Add-in cards 71 Audio 71 CD or DVD drives 71 Diskette drive 73 DVD drives 74 Ethernet 74 File management 75 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 6
Contents Self-help 104 Tutoring 105 Training 105 Chapter 7: Legal Notices 107 Index 117 iv - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 8
on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 9
Serial number Technical Support telephone number Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 10
CHAPTER 1: About This Reference 4 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack (optional) Audio left jack (optional) Audio right jack ( - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 13
button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports. Connect your video camera to these jacks. 7 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 14
Your Computer Important Your computer's hardware options and port locations may vary from this illustration. Voltage switch Power connector Case jack Case cover thumbscrew Video card (optional) Modem (line) jack Telephone jack Component Icon Voltage switch Power connector PS/2 keyboard port - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 15
gateway Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into entertainment system into this jack for digital sound. Plug a microphone into this jack. video tuner or antenna into this optional jack. Connect this antenna to your wireless network antenna card - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 16
Computer Component Icon Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) Surround L/R speaker jack (black plug) Audio in/side speaker jack (blue plug) -ORSide speaker jack Video card into this jack so you can record sound on your computer (Default). Stereo out: Plug your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 17
CHAPTER3 Setting Up and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • Adjust the screen so it is - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 20
them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run your computer long enough to save your work and shut down your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 22
Started Connecting to a broadband modem or network Important Your computer may be equipped with a built-in Ethernet (network) jack. For information about setting up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer Your computer may have your computer. To - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 23
, click (Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows Vista" and "Customizing Windows" in the online User Guide. Waking up your computer Tip For more information about changing the power button mode, see - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 24
it. Putting your computer into Sleep mode is the easiest way to power down your computer. Although it does not turn your computer completely off, it does turn off or slow down most system operations to save power, and saves your desktop layout so the next time you restore power, the programs are - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 25
need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 26
Indicators Audio playback buttons Navigation keys Internet buttons Windows keys Application key Directional keys Numeric keypad Feature Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes. See - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 27
. Press the corresponding key to activate the function. Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 28
keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 29
www.gateway.com Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 30
computer display Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking. Start ) the object to the appropriate part of the computer display. Release the button to "Customizing Windows" chapter in the online User Guide. For instructions on how to - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 31
www.gateway.com Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 32
of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 26 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 33
1 Connect your audio device(s) to the computer audio jack(s). 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 34
CHAPTER 3: Setting Up and Getting Started Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 35
Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 36
parts, turn off your computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer cards by their edges or their metal mounting - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 37
panel Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. 2 Shut down your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 38
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 39
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side of the - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 40
until the back of the side panel is flush with the back of the computer. 3 Tighten the two thumbscrews on the back edge of the side panel, then reconnect the cables and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing the - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 41
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press Press - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 42
bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs locking the panel partially into - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 43
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 44
by following the instructions in "Replacing the side panel" on page 34. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click Computer, then click Properties - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 45
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 46
4: Upgrading Your Computer 6 Remove the two drive retention screws. Drive retention screws 7 Slide the drive forward and out of the drive bay. 8 Slide the new drive into the drive bay, line up the screw holes on the drive bay with the screw holes on the drive, then replace the two drive retention - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 47
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following the - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 48
removed previously. 7 Plug the cable back into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 33. 10 Reinstall the - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 49
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Disconnect and label all hard drive cables, noting - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 50
screws (bottom) 7 If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. - OR - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard drive into the cage, then secure it to - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 51
you are using the new hard drive as your primary drive, install Windows using the operating system DVD that came with your computer. For more information on restoring your system, see "Recovering your system" on page 91. Replacing the heat sink and processor Tools You need a Phillips screwdriver to - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 52
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat shown) 5 Push the processor release lever down, lift it completely up, then lift the processor retention bracket. 6 Remove the processor from the system board. 7 Install the new processor onto the system board. - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 53
processor, then tighten the screws that secure it to the system board. 10 Connect the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. Adding or replacing an expansion card To add or replace an expansion card - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 54
CHAPTER 4: Upgrading Your Computer 4 If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 55
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 56
the instructions in "Replacing the side panel" on page 34. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup utility, restore any settings - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 57
www.gateway.com Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove all expansion cards by following the directions in "Adding or replacing an expansion card" on page 47. 3 Remove all memory - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 58
to secure the power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the side - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 59
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 53 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 60
task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Caring for your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 61
resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best. You may want to gather - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 62
lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. 56 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 63
www.gateway.com Cleaning the monitor Caution A flat-panel display is made of accuracy. To clean the mouse: • Wipe the bottom of the mouse with a damp, lint-free cloth. Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) get dirty from frequent handling. To clean an optical disc: • - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 64
, see "Protecting Your Computer" in the online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix BigFix monitors your computer for problems and conflicts. It automatically - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 65
www.gateway.com Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 66
keeping the hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. Checking the hard drive for errors The Error-checking program examines the hard drive for physical flaws and file and folder problems. This program - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 67
provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 68
called fragmentation, and it is normal. In order for your computer to use a file, Windows must search for the pieces of the file and put them back together. This process slows the hard drive performance. Disk Defragmenter organizes the data on the drive so each file is stored as one unit rather than - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 69
www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 70
schedule maintenance tasks such as running Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run. To start the Task Scheduler: 1 Click (Start), All Programs, Accessories, System Tools - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 71
Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive. To move files and settings from your old - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 72
. Go to Step 4. - OR In Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 73
.gateway.com File type Documents Spreadsheets Pictures Movies Sound Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results window opens. - OR - In Windows 98, Windows Me, or Windows 2000, click Start - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 75
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 69 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 76
your computer and an AC outlet and that the AC outlet is supplying power. • If you use a power strip or surge protector, make sure that it is turned on. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 77
be read by the CD or DVD drive. • If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see the "Using Drives and Media Files" chapter in the online User Guide. • Your computer may be experiencing some temporary memory problems. Shut down and restart your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 78
your computer. • Clean the disc. For more information, see "Cleaning optical discs" on page 57. • Reinstall the audio device drivers. A DVD movie will not play • Make sure that you have a DVD drive. To identify your drive type, see the "Using Drives and Media Files" chapter in the online User Guide - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 79
gateway.com • DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your computer - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 80
"Disk error" error message • Eject the diskette from the diskette drive, then press ENTER. • Make sure that the diskette you are using is IBM-compatible. The diskette drive LED is lit continuously • Remove the diskette from the drive. If the light stays on, try restarting your computer. DVD drives - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 81
result in your network running at the slowest component speed. File management Help For more information about restoring deleted files, click Start, then click Help and Support. Type System Restore in the Search Help box, then press ENTER. A file was accidentally deleted If a file was deleted while - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 82
Troubleshooting Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Deleting unnecessary files" on page 60. Help For more information about file management, click Start - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 83
www.gateway.com service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 83. Help For more information about troubleshooting Internet connections, click Start - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 84
multiple downloads, and having multiple programs open on your computer People service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work you know works to make sure that the keyboard port works. • Reinstall the keyboard device driver. A - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 85
work after it dries, you may need to replace it. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 86
not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 87
top to bottom, then it fills in the other half of the video image with the even lines. Because most TVs use this interlaced method to see the Gateway support Web site at: www.gateway.com. You want to know whether you can burn programs that were recorded with your Media Center computer to a DVD • Yes - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 88
to the Internet to update the Program Guide. Make sure that your Internet account is set up and connected to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 89
get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 90
• The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting information under "Internet" on page 77. Your 56K modem does not connect - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 91
standards and may cause problems with the connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound, then click Phone - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 92
volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone video port on the back of your computer. • Check the cable for bent or damaged pins. • Reinstall the device driver. • Connect a monitor that you know works to your computer - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 93
gateway is a critical part of the overall computer. • Change the display settings. For more information, see the "Customizing Windows" chapter in the online User Guide video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 94
about setting up a network in your home, see the "Networking Your Computer" chapter in the online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press ENTER. Passwords Your - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 95
is connected securely to an electrical outlet, turned on, and working correctly. To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. • Make sure that the power cord is free from cuts or damage. Replace any damaged cables. Printer The printer will not turn on - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 96
CHAPTER 6: Troubleshooting You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 97
www.gateway.com Help For more information about sound troubleshooting, click Start, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Recovering your system Most computer problems can be solved by following the information in "Troubleshooting" on page - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 98
the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive. However, if you ever re-install Windows from the Windows DVD or install a new hard drive, you will need to recover - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 99
a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 100
are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the marker to label each disc 1 of x, 2 of x, 3 of - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 101
using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 102
not offer the software or driver you need to recover, try another disc. To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD/DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. The disc's Gateway Recovery Center starts. 96 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 103
- OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver you want to recover, then click Next. 3 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 97 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 104
Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 99. To restore using Microsoft System Restore: 1 Click (Start - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 105
you want, click Next, then click Finish. A confirmation message box appears. 4 Click Yes. Your system is restored using the restore point you specified. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 106
CHAPTER 6: Troubleshooting 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the System Protection tab. 3 Click Create. The Create a restore point dialog box opens. 4 Type a description for the restore point - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 107
everything on your hard drive and re-install all factory software: 1 If you can still run Windows: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. b Click Recovery, then click Next. Your computer restarts. 2 If you cannot - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 108
list of valid boot devices appears. 3 Press the arrow keys to select the drive containing the Windows DVD, then press ENTER and follow the on-screen instructions. 4 After Windows is completely re-installed, use your software and driver recovery discs to recover your computer's pre-installed software - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 109
• Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 110
online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. • This Reference Guide and the online User Guide. • The software publisher's Web site. Help For more how-to information about Windows, click Start, then click Help and Support. Type practice in - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 111
to all of your "How do I..." questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 112
CHAPTER 6: Troubleshooting 106 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 113
AppendixA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 114
and operating instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer has a voltage - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 115
board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 116
device, pursuant to Part 15 of the FCC with the instructions, may cause video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 117
www.gateway.com Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 118
(for systems fitted with TV/cable TV tuner cards) 112 External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 119
Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 120
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 121
Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 122
Appendix A: Legal Notices 116 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 123
A AC power connector 8 troubleshooting add-in card 71 troubleshooting memory card 82 case closing 33 opening 31 CD cleaning 57 troubleshooting 71 CD drive adding 39 locating drive 6 replacing 39 troubleshooting 71 Certificate of Authenticity 3 cleaning audio CD 57 case 56 CD 57 computer screen 57 DVD - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 124
USB port 7, 9 digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 21, 22 Disk Cleanup 60 Disk Defragmenter 62 diskette troubleshooting 73 diskette drive troubleshooting 73 display troubleshooting 74 documentation Using Your Computer 2 double-clicking 24 dragging - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 125
for errors 60 Ethernet jack 10 troubleshooting 76 Ethernet network HD DVD drive 6 connecting 16 headphone jack 7, 9 jack 16 heat sink expansion card replacing 45 adding 47 Hibernate mode 7 replacing 47 external audio jack 9, 10 I F faxes troubleshooting 85 files backing up 63 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 126
hard drive space 58 cleaning 55, 57 cleaning computer display 57 cleaning computer screen 57 cleaning mouse 57 defragmenting 62 deleting files 60 suggested schedule 54 120 using Scheduled Task Wizard 64 memory adding 37 installing 37 replacing 37 troubleshooting 82 memory card reader locating - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 127
installing 28 parallel port 9 troubleshooting 89 USB port 7, 9 programs closing unresponsive 19 opening 24 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting computer 19 recordable drive 6 removing files and folders 60 resetting computer 19 restarting computer 19 Resume mode 7 right-clicking 24 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 128
service 104 telephone support 102 training CD 105 classroom 105 Gateway Learning Libraries 105 Learn With Gateway 105 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 71 automated system 103 cards 71 CD drive 71 diskette drive 73 display 74 DVD - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 129
power supply (UPS) 14 updating Windows 58 UPS 14 USB port 7, 9, 28 V volume adjusting 25 adjusting modem 86 controls 25 muting 25 troubleshooting 90 W Windows key 21, 22 Windows Media Center troubleshooting 79 Windows Product Key Code 3 Windows Update 58 wired Ethernet troubleshooting 74 working - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 130
Index 124 - Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 131
- Gateway GM5416E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 132
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