Gateway GM5457E 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case)
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- Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 1
REFERENCEGUIDE ® - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 2
- Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 3
14 Protecting from power source problems 14 Checking the voltage selection 15 Connecting to a broadband modem or network 16 Connecting a dial-up modem 16 Starting your computer 17 Waking up your computer 17 Turning off your computer 18 Restarting (rebooting) your computer 19 Using the - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 4
disc drive 39 Replacing the memory card reader 41 Adding or replacing a hard drive 43 Replacing the heat sink and processor 45 Adding or replacing an expansion card 47 Replacing the system battery 49 Replacing the system board 51 Chapter 5: Maintaining Your Computer. . . . . . 53 Setting up - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 5
manually 66 Chapter 6: Troubleshooting 69 Safety guidelines 70 First steps 70 Troubleshooting 71 Add-in cards 71 Audio 71 CD or DVD drives 71 Diskette drive 73 DVD drives 74 Ethernet 74 File management 75 Hard drive 76 Internet 77 Keyboard 78 Media Center 79 Memory 82 Memory card - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 6
Contents Self-help 104 Tutoring 105 Training 105 Chapter 7: Legal Notices 107 Index 117 iv - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 8
on your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, the User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual that includes - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 9
information The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number Microsoft Certificate of Authenticity The - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 10
CHAPTER 1: About This Reference 4 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 12
Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports DVD/CD drive (optional) Video jack ( , or HD DVD drive. For more information about your drive, see the online User Guide. 6 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 13
button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Plug USB (Universal Serial Bus) devices (such as a USB external drive, printer, scanner, camera, keyboard, or mouse) into these ports. Connect your video camera to these jacks. 7 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 14
PS/2 mouse port Parallel port Ethernet (network) jack Center/subwoofer jack Surround L/R speaker jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) Modem (line) jack Telephone jack Component Icon Voltage switch Power connector PS/2 keyboard port Description The switch - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 15
speakers into this jack. For more information, see "Configuring the audio jacks" on page 27. Plug a video tuner or antenna into this optional jack. Connect this antenna to your wireless network antenna card (optional). Remove this screw before opening the case. Plug a PS/2 mouse into this port. Plug - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Ethernet (network) jack Center/subwoofer jack (orange plug) (optional) Surround L/R speaker jack (black plug) Audio in/side speaker jack (blue plug) -ORSide speaker jack Video card (optional) Modem jack (optional) Telephone jack (optional) - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 17
and Getting Started • Working safely and comfortably • Preparing power connections • Connecting to a broadband modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Adjusting - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 19
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 20
to a surge protector, which absorbs voltage surges and prevents them from reaching your computer. An uninterruptible power supply (UPS) supplies battery power to your computer during a power failure. Although you cannot run your computer for an extended period of time with a UPS, a UPS lets you run - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 21
to 230. The power supply, a component built into your computer, provides power to the system board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set at the factory, but you can change it to match the electrical service available in your - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 22
setting up a wired or wireless Ethernet network, see the online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet network. To connect to a broadband modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the back of your - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 23
www.gateway.com Starting your computer To start your computer: 1 Connect the power, network, mouse, keyboard, and monitor cables to your computer according to the setup poster. 2 Press the power button on the front of your computer. If your computer does not turn on, check the power cable - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 24
3: Setting Up and Getting Started Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all electrical power from your computer, unplug the power cord and modem cable from the wall outlets. We - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 25
need to restart (reboot) your computer. To restart your computer: 1 Click (Start), click the arrow next to the lock icon, then click Restart. Your computer turns off, then turns on again. 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 26
CHAPTER 3: Setting Up and Getting Started Using the keyboard Premium multimedia keyboard features The keyboard has several different types of keys and buttons. Your keyboard also has status indicators that show which keyboard feature is active. Function keys Editing buttons Internet buttons - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 27
www.gateway.com Feature Icon Indicators Windows keys Application key in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 28
buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys to start program actions. Each program uses different function keys for different purposes. See - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 29
www.gateway.com Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 30
right mouse button once. This is called right-clicking. Move an object on the computer display. Position the pointer over the object. Press the left mouse button and hold Windows" chapter in the online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 57. - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 31
www.gateway.com Adjusting the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 32
X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 26 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 33
, Sound, the Playback tab, then click Configure. -ORIf your computer has the Realtek Sound Effect Manager installed, double-click the Sound Effect Manager icon on the taskbar. The Realtek dialog box opens. 4 Follow the on-screen instructions to configure the audio jacks for your speaker setup. 27 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 34
, see the device documentation and installation instructions. Your computer has one or more of the following computer. For more information about port locations, see "Checking Out Your Computer" on page 5. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 35
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 36
computer and unplug the power cord and modem and network cables before opening the case. To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. The components inside your computer hold expansion cards by their edges or their metal mounting brackets. - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 37
the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 30. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power button for ten seconds to drain any residual - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 38
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 39
www.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left side - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 40
the back of the side panel is flush with the back of the computer. 3 Tighten the two thumbscrews on the back edge of the side panel, then reconnect the cables and power cord. Replacing the color panel To replace the color panel on the front bezel: Tip If you have difficulty removing - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 41
www.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press Press - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 42
CHAPTER 4: Upgrading Your Computer 4 Slide the tabs of the new color panel up into the slots on the front bezel. 5 Press firmly on the lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 43
www.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 44
a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click (Start), right-click - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 45
gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions drive. Drive data cable Drive power cable 5 Note any jumper settings on the old - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 46
CHAPTER 4: Upgrading Your Computer 6 Remove the two drive retention screws. Drive retention screws 7 cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 33. 11 Replace - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 47
www.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Remove the front bezel by following the - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 48
you removed previously. 7 Plug the cable back into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 33. 10 Reinstall - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 49
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 31. 2 Disconnect and label all hard drive cables, noting - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 50
Upgrading Your Computer 4 Loosen the captive thumbscrew that secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard drive into the - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 51
a drive, use your notes from Step 2. 12 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as your primary drive, install Windows - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 52
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a stable surface with the flat surface of the heat sink (the side - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 53
www.gateway.com 8 If this is a new heat sink, remove the strip on the the heat sink fan cable to the system board. 11 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. Adding or replacing an expansion card To add or replace an expansion card: 1 Remove - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 54
CHAPTER 4: Upgrading Your Computer 4 If you are replacing an expansion card, remove the old card. You can slightly seesaw the card end-to-end to loosen the card, but do not bend the card sideways. Caution Do not touch the contacts on the bottom part of the expansion card. Touching the contacts can - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 55
www.gateway.com Replacing the system battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. If the computer clock does not keep time or - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 56
socket until it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 34. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 57
the instructions in "Removing the side panel" on page 31. 2 Remove all expansion cards by following the directions in "Adding or replacing an expansion card" on page 47. 3 Remove all memory modules by following the directions in "Installing memory" on page 37. 4 Disconnect all the power and - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 58
CHAPTER 4: Upgrading Your Computer 9 If power supply to the case. 11 Connect all power and data cables using your notes from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 59
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 53 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 60
any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in the original packaging materials. • Keep your computer away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 61
fan slots. If these slots are blocked, your computer may overheat, resulting in unexpected shutdown or permanent damage to the computer. • When storing your computer for an extended period of time, unplug AC power. Cleaning your computer Keeping your computer clean and the vents free from - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 62
possible injury from electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets. • Always turn off your computer and other peripheral devices before cleaning any components. • Use a damp, lint-free cloth to clean your computer and other parts of your system. Do - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 63
gateway the mouse If the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will the mouse: • Wipe the bottom of the mouse with a damp, lint-free cloth. Cleaning optical discs Optical discs (CDs, DVDs, and Blu-ray Discs) - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 64
, see "Protecting Your Computer" in the online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. Using BigFix BigFix monitors your computer for problems and conflicts. It automatically - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 65
www.gateway.com Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to check for available file space, then click Properties. Drive space - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 66
for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk Cleanup dialog box opens. 3 Click to select more information about keeping the hard drive free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 67
prompt, click Schedule disc check, then restart your computer. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 68
process when you will not need the computer for several hours. To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 69
Accessories Store at www.gateway.com. To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 instructions to select a backup storage location and the files and folders to back up. Help For more information about backing up files, click Start, then click Help and Support - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 70
your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run -screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 71
Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista™, you must manually move your data by using a writeable disc, flash drive, external hard drive, or network drive. To move files and settings from your old - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 72
files. 4 Copy your personal data files to removable media or to another computer on your network. Finding other files Use Windows Find or Search to locate other personal data files. For more information, see the online User Guide. You can often identify different data file types by looking at the - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 73
www.gateway.com File type Documents Spreadsheets Pictures Movies Sound and music File usually ends Windows Vista, click (Start), then click Search. The Search Results window opens. - OR - In Windows XP, click Start, then click Search. The Search Results window opens. - OR - In Windows 98, Windows - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 75
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 69 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 76
bodily injury, do not attempt to troubleshoot your computer problem if: - Power cords or plugs are damaged - Liquid has been spilled into your computer - Your computer was dropped - The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 77
Start, then click Help and Support. Type troubleshooting in the Search Help box, then press ENTER. Troubleshooting Troubleshooting topics are listed in alphabetical order. Add-in cards The computer does not recognize an add-in card • Shut down and restart your computer. • Make sure that you have - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 78
Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. An audio CD does not produce sound • Make - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 79
gateway.com • DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your computer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 80
CHAPTER 6: Troubleshooting You see a "Disk is full" error message • computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. • Make sure that all computers are plugged into a powered - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 81
card. • Reseat the card. For more information, about opening your computer case, see your hardware reference. For more information about your Ethernet card, see the documentation that came with your Ethernet card. Your Ethernet network network running at the slowest component speed. File management - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 82
CHAPTER 6: Troubleshooting Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Deleting unnecessary files" on page 60. Help For more information about file management, - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 83
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 83. Help For more information about troubleshooting Internet connections, click - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 84
Troubleshooting Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers Reinstall the keyboard device driver. A keyboard character keeps - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 85
To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For Media Center computer video output to a TV. However, the connection type has an affect on the video quality. The Media Center has two video outputs: • - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 86
not as good as VGA output. S-Video display output is not optimized for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 87
to a TV • Your Media Center computer detects whether you are using a VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, see the Gateway support Web site at: www.gateway.com. You want to change display - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 88
to the Media Center computer. Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type memory error in the Search Help box, then press ENTER. You see a "Memory error" message • Use a third-party diagnostic program to help determine - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 89
gateway.com Modem (cable or DSL) • See the documentation that came with your modem for additional troubleshooting network jack. See your setup poster to make sure that the connections have been made correctly. • Make sure that your computer you have additional telephone services such as call waiting, - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 90
different location). If you can connect on this line, call your telephone service. • Try connecting with the modem at a lower connection speed. If support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 91
cause problems with the connection. • Shut down and restart your computer. • Run Windows modem diagnostics. To run modem diagnostics: did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type modem troubleshooting in the Search - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 92
sounds are too loud, you can turn chapter in the online User Guide. The computer is running but there power LED should be lit. • Adjust the brightness and contrast controls to the center position. • Make sure that the monitor cable is connected to the video port on the back of your computer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 93
gateway monitor, electric fan, fluorescent computer. • Change the display settings. For more information, see the "Customizing Windows" chapter in the online User Guide video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 94
help. For more information about setting up a network in your home, see the "Networking Your Computer" chapter in the online User Guide. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting in the Search Help box, then press - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 95
category. The Printer window opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 96
for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Help For more information about printer troubleshooting - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 97
, then click Help and Support. Type sound troubleshooter in the Search Help box, then press ENTER. Recovering your system Most computer problems can be solved by following the information in "Troubleshooting" on page 143 or in the technical support pages at www.gateway.com. Problem-solving may also - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 98
you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 99
system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. 2 Click - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 100
CHAPTER 6: Troubleshooting 4 Insert a blank, recordable disc into a recordable disc drive, completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 101
.com Recovering pre-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 102
CHAPTER 6: Troubleshooting 4 Click the software or driver you want to recover, then click Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. If a recovery disc does - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 103
- OR To recover pre-installed device drivers, click Device driver recovery, click the type of driver you want to recover, then click Next. 3 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 97 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 104
problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 105
www.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, . 4 Click Yes. Your system is restored using the restore point you specified. Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 106
CHAPTER 6: Troubleshooting 2 On the left side of the window, click Create a restore point or change settings, then click Next. The System Properties dialog box opens to the - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 107
www.gateway.com Recovering your system to its factory condition If your computer's problems are not solved by any of the everything on your hard drive, then reinstalls Windows and any pre-installed software and device drivers. If you are able to access important files on your hard drive, back them up - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 108
pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 96. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 109
of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Telephone numbers Gateway offers a wide range of customer service, Customer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 110
computer. 605-232-2191 Sales, accounting, and warranty Get information about available systems, pricing, orders, billing statements, warranty service, or other non-technical issues. 800-846-2000 (US) 888-387-7752 (Canada) Self-help If you have how-to questions about using your Gateway-supplied - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 111
to all of your "How do I..." questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service description For more information Gateway Learning Libraries A variety of courses and tutorials are - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 112
CHAPTER 6: Troubleshooting 106 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 113
AppendixA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 114
instructions for future use. • Do not use this product near water or a heat source such as a radiator. • Set up the system on a stable work surface. • The product should be operated only from the type of power source indicated on the rating label. • If your computer satellite receiver card, make sure - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 115
by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 116
installed and used in accordance with the instructions, may cause harmful interference to radio accessories associated with this equipment are: shielded video cable when an external monitor is connected. . FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 117
. If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may make changes - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 118
of the power utility, telephone than those specified in this manual may result in hazardous radiation cards) 112 External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 119
Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 120
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 121
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 122
Appendix A: Legal Notices 116 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 123
Index A AC power connector 8 troubleshooting add-in card 71 troubleshooting memory card 82 case closing 33 opening 31 CD cleaning 57 troubleshooting 71 CD drive adding 39 locating drive 6 replacing 39 troubleshooting 71 Certificate of Authenticity 3 cleaning audio CD 57 case 56 CD 57 computer - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 124
USB port 7, 9 digital video camera locating IEEE 1394 port 7, 9 DIMM See memory directional keys 21, 22 Disk Cleanup 60 Disk Defragmenter 62 diskette troubleshooting 73 diskette drive troubleshooting 73 display troubleshooting 74 documentation Using Your Computer 2 double-clicking 24 dragging - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 125
installing battery 49 devices 28 digital camera 28 digital video camera 28 front bezel 32 memory 37 peripheral devices 28 printer 28 scanner 28 side panel 31 system battery 49 Internet buttons 20 troubleshooting 77, 84 G J Gateway contact information 3 jacks See connections H hard drive adding - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 126
space 58 cleaning 55, 57 cleaning computer display 57 cleaning computer screen 57 cleaning mouse 57 defragmenting 62 deleting files 60 suggested schedule 54 120 using Scheduled Task Wizard 64 memory adding 37 installing 37 replacing 37 troubleshooting 82 memory card reader locating 6 replacing 41 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 127
source problems 14 Standby/Resume 7 troubleshooting 88 turning off computer 18 turning on computer 17 power button 7 printer default 89 installing 28 parallel port 9 troubleshooting 89 USB port 7, 9 programs closing unresponsive 19 opening 24 PS/2 port keyboard 8 mouse 9 R RAM See memory rebooting - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 128
before contacting 102 tutorial service 104 telephone support 102 training CD 105 classroom 105 Gateway Learning Libraries 105 Learn With Gateway 105 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 71 automated system 103 cards 71 CD drive 71 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 129
Windows Media Center 79 turning off computer 7, 18, 19 turning on computer 7, 17 tutoring fee-based 104 U uninterruptible power supply (UPS) 14 updating Windows 58 UPS 14 USB port 7, 9, 28 V volume adjusting 25 adjusting modem 86 controls 25 muting 25 troubleshooting 90 W Windows key 21, 22 Windows - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 130
Index 124 - Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 131
- Gateway GM5457E | 8512041 - Gateway Hardware Reference Guide (5-bay uATX Case) - Page 132
MAN GERSHWIN HW REF GDE R1 12/06
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