Gateway GT3216m 8511050 - Gateway Computer User Guide
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- Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 1
Gateway Computer User Guide - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 2
- Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 3
Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 4
52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 5
Diskette drive 63 DVD drives 64 File management 64 Hard drive 65 Internet 66 Keyboard 67 Memory 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 6
iv www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 8
affordable prices. If you ever have a problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway computer for years to come. Thanks again, from - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 10
click your model number to access product documentation, specifications, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 12
and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 13
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 16
Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader (optional) Power - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 17
Icon DVD/CD drive USB ports (optional) Diskette drive (optional) Memory card reader (optional) Power button and power indicator Hard drive indicator IEEE 1394 ports (optional) Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 18
Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 19
Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Plug IEEE 1394 (also known as Firewire® or i.Link®) devices (such as a digital camcorder) into these 6-pin IEEE 1394 ports. For more information, see "Installing - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 20
the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered speakers, an external as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into these ports. For more information, see "Installing a printer, scanner, or - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 21
purposes only. Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 22
Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 23
storage space, try replacing your existing hard drive with a larger drive. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 26
screen or shine directly into your eyes. ■ Position the computer desk and monitor so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 27
■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top to break up the work day, and schedule a variety of tasks. www.gateway.com 21 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 28
set the voltage selection switch incorrectly, your system will be damaged. Make sure this switch is set correctly for your location before turning on your computer. In the United States, the utility power is supplied at a nominal 115 volts at 60 Hz. The power supply should always be set to this when - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 29
to your computer. See the setup poster. 2 Turn on your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 30
-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 31
then turn it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 32
a line, to the end of a line, up the page, down the page, to the beginning of a document, or to the end of a document. 26 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 33
Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 34
Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move move through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 35
hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 36
" on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 37
the modem cable into the modem jack computer. on the back of your 2 Insert the other end of the will not work with digital or PBX telephone lines. 3 Start your computer, then start your communications program. Connecting to a cable or DSL modem or to a wired Ethernet network Your computer - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 38
1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any software the device - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 40
up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click the file name. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. 34 www - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 41
. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 42
(for example, the E: drive), then double-click the file name. To remove a memory card: ■ Wait for the memory card reader access indicator to stop blinking, then pull the memory card out of the slot. Caution Do not remove the memory card or turn off the computer while the memory card reader access - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 43
and DVD-RW discs. Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability of the double layer recordable DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 44
a CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place the - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 45
information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD and DVD burning program on your computer to copy tracks - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 48
hard drives. ■ Avoid subjecting your computer to extreme temperature changes. ■ Keep all liquids away from your computer. When spilled onto computer the on-screen instructions. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 49
to the Norton Internet Security service when you purchased your computer. ■ Using the Norton Internet Security program to check files and programs that are attached to e-mail messages or downloaded from the Internet. ■ Checking all programs for viruses before installing them. ■ Disabling macros on - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 51
area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update Norton Internet Security: Tips & Tricks You - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 52
that has a narrow, straw-like extension ■ Cotton swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 53
mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean your mouse: ■ Wipe the bottom of the mouse with a damp lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 54
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 55
does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 56
computer case, follow these guidelines: ■ Turn off your computer. ■ Wear a grounding wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 57
exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 59
the case so they will not be pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www.gateway.com 53 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 62
, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 63
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 64
until it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 66
your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 67
read by the CD or DVD drive. ■ If you are trying to play a DVD, make sure that you have a DVD drive. To identify your drive type, see "Identifying drive types" on page 37. ■ Your computer may be experiencing some temporary memory problems. Shut down and restart your computer. ■ Some music CDs have - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 68
the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the DVD program has been installed on your computer. ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 69
Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 70
■ Run Error checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 71
a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 72
your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting Internet connections - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 73
the keyboard If you spilled liquid in the keyboard, turn off your computer and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. www.gateway.com 67 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 74
programs, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer services such - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 76
The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 66. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 77
Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See "Desktop PC Back" on page the handshaking sounds are too loud, you can turn down the modem volume. www.gateway.com 71 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 78
For more information, see "Adjusting the color depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about changing the screen resolution, click Start, then - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 79
brighter colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 80
network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 82
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 86
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 88
world and can be used to build computer networks in the home. Ethernet, Fast install special Ethernet cables in your home or office. Important Check local code requirements before installing require you to obtain a permit and hire a licensed installer. Using a router The most common way to set - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 89
up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router . Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 90
you are using for your network, you need to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 91
soon after the installation the line will be activated. Important Broadband Internet settings will differ from ISP to ISP. Before you begin setting up your network, you should contact your ISP for any specific instructions they have for setting up a network. Naming the computers and the workgroup - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 92
is set up in Windows XP, TCP/IP is automatically installed as the default protocol. Terms you should know DHCP - Dynamic computer is located on. This number will be the same on all computers on a home network. Using a DHCP server In order to use the TCP/IP protocol on each computer .gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 93
OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 87 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 94
box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable a large telephone jack connector, but with eight pins) on each end. 88 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 95
order (different colors, left to right). Setting up a network using a router If you are setting up a network for more than two computers and you will be connecting your network to a high-speed Broadband Internet connection (cable or DSL modem), we recommend the use of a router. A router lets - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 96
of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 2 Turn on your computers. 3 Plug instructions, we assume that you are using the router to connect your network to a high-speed Broadband Internet connection through an Internet service - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 97
required in these fields and, if so, what entries are required. Normally, leaving the fields blank will work. ■ LAN IP Address - We recommend that you accept the defaults. ■ WAN IP DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 98
in the router or access point literature ■ Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 99
that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered electrical outlet and turned on. ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 102
is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the computer is turned off, a small amount of electrical current still - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 103
will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part 15 of the FCC Rules - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 104
is Part 68-compliant. See installation instructions for will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem any person to use a computer or other electronic device to gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 105
servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 106
Power lines Do not locate the antenna near overhead light or power circuits, or where it could fall into such power lines or circuits. Warning When installing Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 107
You can do your part for the environment by Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 108
part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway If your computer has a DVD drive and - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 109
installing memory card 36 removing memory card 36 slots 35 troubleshooting add-in card 61 troubleshooting memory card 68 types of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 110
memory directional keys 27 diskette drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 111
Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive indicator 11 troubleshooting 65 headphone jack 11, 14 help online 7 using 5 Help and - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 112
55 installing 55 purchasing 16 replacing 55 troubleshooting 68 memory card reader locating 10 memory card types supported 35 using 35 microphone jack 11, 14 Microsoft Certificate of Authenticity 15 model number 15 modem cable 31, 83, 89 connecting 31 DSL 31, 83, 89 jack 13, 31 protecting from power - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 113
support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 www.gateway - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 114
installing 32 laser 16 parallel port 13 troubleshooting 75 USB port 11, 14 programs closing unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 115
72 screen resolution 72 technical support 78 telephone support 78 Web site connection speed 66 turning off computer 11, 24, 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 116
troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 117
- Gateway GT3216m | 8511050 - Gateway Computer User Guide - Page 118
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Gateway Computer
User Guide