Gateway GT4016 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case)
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- Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 1
- Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 2
- Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 4
the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 5
Diskette drive 63 DVD drives 64 File management 64 Hard drive 65 Internet 66 Keyboard 67 Memory 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 6
iv www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 12
your search results, click the results header for the type of results you want to view. To view a topic, click the topic name in the Search Results list. BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 13
Using Your Computer guide Using Your Computer guide In addition to this guide, the Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 16
Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 17
Icon DVD/CD drive USB ports (optional) Diskette drive (optional) Memory card reader (optional) Power button Power indicator IEEE 1394 ports (optional) Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games and programs, watch DVDs, and - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 18
2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack IEEE - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 19
Ethernet (network) jack IEEE 1394 ports Parallel port S-Video (TV) out jack (optional) Modem jack Voltage switch Desktop PC Back Description Plug the power Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 20
audio jacks" on page 30. If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered audio jacks" on page 30. Plug USB (Universal Serial Bus) devices (such as a USB Iomega™ Zip™ drive Personal System/2® (PS/2) keyboard into this port. Plug - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 21
) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. www.gateway.com 15 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 22
2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 23
. If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 26
eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 27
computer desk. ■ Adjust the height of the computer support. Setting up your computer and computer accessories ■ Set up the monitor so the top is no higher than eye level, the monitor controls Vary your activities to avoid excessive repetition. ■ Take breaks to change your position, stretch your - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 28
long enough to save your work and shut down your computer normally. Checking the voltage selection A power supply is integrated into your computer to provide power to the system board, add-in cards, and peripheral devices. The voltage selection for your location is typically set at the factory - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 29
for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 30
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 31
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 32
Chapter 3: Getting Started Using the keyboard Function keys Editing buttons Internet buttons Indicators Audio playback buttons Navigation keys Internet buttons Windows keys Application key Directional Numeric keys keypad Keyboard features The keyboard has several different types of - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 33
, CAPS LOCK, or SCROLL LOCK keys are activated. Press the corresponding key to activate the function. Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 34
Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 35
) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. Tips & Tricks For more Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 36
and volume control buttons on the keyboard. For more information, see "Using the keyboard" on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 37
network, see "Networking Your Computer" on page 81. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack computer. on the back of your 2 Insert the other end of the network cable into a network jack. www.gateway.com 31 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 38
Universal Serial Bus (USB), serial, and parallel. You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 40
and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a diskette: 1 Insert the diskette into - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 41
computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure Digital™ MultiMediaCard™ SM (SmartMedia™) Memory Stick® Memory - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 42
while using a memory card, insert only one memory card in a slot at a time. To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 43
audio CDs, accessing data, creating CDs, and playing DVDs. Installing programs, playing audio CDs, playing DVDs, and accessing data. DVD+RW DVD R/RW drive Double layer DVD+RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and DVD+R or DVD - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 44
a CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 45
hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 48
period of time, unplug AC power. Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer's operating system, software, and hardware. New content is added to the site regularly, so - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 49
. ■ Periodically updating the Norton Internet Security program to protect against the latest viruses. ■ Making sure the Windows Security Center is configured to provide you with the highest level of protection. Help and Support For more information about protecting your computer against viruses - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 51
want to make in the Scan for Viruses area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update Norton - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 52
may want to gather these items and put together a computer cleaning kit: ■ A soft, lint-free cloth ■ An aerosol can of air that has a narrow, straw-like extension ■ Cotton swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 53
mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean your mouse: ■ Wipe the bottom of the mouse with a damp lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 54
in the Control Panel, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on-screen instructions. Help and Support For more - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 55
Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 56
part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power ■ Always hold expansion cards by their edges or their metal mounting brackets. Avoid touching - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 57
exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 59
pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www.gateway.com 53 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 62
side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 63
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 64
snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
. ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 67
then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 61 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 68
Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the DVD program has been installed on your computer. ■ DVDs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 69
-checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 70
. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error message ■ Eject the diskette - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 71
the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting Internet connections - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 76
is a common problem that can cause the service service support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your computer - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 78
For more information, see "Adjusting the color depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about changing the screen resolution, click Start, then - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 79
Tips & Tricks For more information, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 81
sure that the power cord is free from cuts or damage. Replace any damaged cables. want to print to is not the default printer, make sure that you have selected it in the printer setup. To set a default printer: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 86
information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 89
network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router is a cable or DSL - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 90
to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 91
for any specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start, then click Control Panel. The - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 92
to use the TCP/IP protocol on each computer with a router or access point router, you must set the protocol to "Obtain an IP address from a DHCP server." To use a DHCP server 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 93
Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions (TCP/IP) Properties dialog box opens. www.gateway.com 87 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 94
the Local Area Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4" in diameter with a thin - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 95
computer. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 96
on the router and the other end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 97
Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP to see if entries are required in checkbox, then click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 98
Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 99
network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 102
into the system. ■ The system does not operate properly when the operating instructions are followed. ■ The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. 96 www - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 103
the instructions, may video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 104
Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card Part 68-compliant. See installation instructions service may be required. The telephone company may request that you disconnect the equipment until the problem for any person to use a computer or other gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 105
, do not try to open the enclosure of a CD or DVD drive. Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
them could be fatal. 7 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors (NEC Section 810-21) 5 Antenna discharge unit (NEC - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 107
do your part for the useful to you, "take it back" to Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 108
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 109
cards inserting memory card 36 installing memory card 36 removing memory card 36 slots 35 troubleshooting add-in card 61 troubleshooting memory card 68 types of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 110
34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 identifying drive types 37 recordable CD 11, 37 recordable DVD 11, 37 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 111
16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive troubleshooting 65 headphone jack 11, 14 help online 7 using 5 Help and - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68 memory card reader locating 10 memory card types supported 35 using 35 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 113
74 PDA memory cards 35 peripheral devices 32 playing audio CD 39 DVD 39 Plug and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 114
unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 restoring system 48 Resume mode 11 right-clicking 29 router configuring 90 - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 115
80 Learn With Gateway 80 troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive 63 display 64 DVD drive 61, 64 DVD/CD drive 61, 64 Ethernet network 93 faxes 70 files 64 general guidelines 60 hard drive 65 Internet - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 116
naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway GT4016 | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 117
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