Gateway GT4024 8511050 - Gateway Computer User Guide
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- Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 1
Gateway Computer User Guide - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 2
- Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 3
Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16 Accessories - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 4
the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 5
67 Memory 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 6
iv www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 8
with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 10
, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 12
in the Search Results list. BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 13
information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 16
Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 17
USB ports (optional) Diskette drive (optional) Memory card reader (optional) Power button and power indicator Hard drive indicator IEEE 1394 ports (optional) Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games and programs, watch DVDs - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 18
Chapter 2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 19
set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230. www.gateway.com 13 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 20
on page 30. If the back of your computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered speakers, an external amplifier, or headphones into this jack. Plug a microphone into this jack. Plug your center speaker and subwoofer into this optional jack. For - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 21
) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. www.gateway.com 15 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 22
2: Checking Out Your Gateway Computer Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 23
CDs supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. www.gateway - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 26
glare screen filter on your monitor. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 27
the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor eyes. ■ Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com 21 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 28
with a UPS, a UPS lets you run your computer long enough to save your work and shut down your computer normally. Checking the voltage selection A power supply is integrated into your computer to provide power to the system board, add-in cards, and peripheral devices. The voltage selection for your - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 29
for the first time, follow the on-screen instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor can run at different speeds at times to ensure - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 30
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 31
computer to normal operation, you may have to restart (reboot) your computer. To close unresponsive programs and restart your computer: again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 32
Internet buttons Indicators Audio playback buttons Icon Editing buttons Function keys Internet buttons Audio playback buttons Navigation keys Description Press , search, or e-mail programs. Press these buttons to play your audio files and to adjust the volume. Press these keys to move the - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 33
to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 34
Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move move through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 35
hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 36
of specific sound devices in your computer. To instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 37
end of the modem cable into the modem jack computer. on the back of your 2 Insert the other end of the modem work with digital or PBX telephone lines. 3 Start your computer, then start your communications program. Connecting to a cable or DSL modem or to a wired Ethernet network Your computer - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 38
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug- - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 40
are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 41
also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 42
card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer. Important Do not use the remove hardware the memory card. icon in the taskbar to remove 36 www.gateway - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 43
Your Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data. CD-RW - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 44
CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or up. 3 Press the eject button to close the tray. 38 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 45
. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD and DVD burning program on your computer to copy tracks from a music CD to your hard drive, copy or create data CDs and DVDs, create music CDs, create video DVDs, and more - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 48
under your warranty. ■ Avoid dusty or dirty work environments. Dust and dirt can clog the internal mechanisms. ■ Do not block the ventilation fan. ■ When storing your computer for an extended period of time, unplug AC power. Updating Windows Windows Update is the online extension of Windows that - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 49
Security Center is configured to provide you with the highest level of protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 51
instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after the www.gateway.com 45 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 52
4 Follow the on-screen instructions to update your Norton Internet Security program with the latest virus protection files. 5 When the program has finished, click Finish. Cleaning your computer Keeping your computer clean and the vents free from dust helps keep your computer performing at its best - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 53
the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge, not around in - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 54
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 55
does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 56
metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with computer components - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 57
exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 59
pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www.gateway.com 53 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 62
module should secure the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 63
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 64
place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 66
bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 67
the required software. For more information, see the documentation that came with your add-in card. Audio See "Sound" on page 77. Battery See "Power" on page 75. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 68
sure that the speaker cables are connected correctly and securely. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the audio device drivers. A DVD movie will not play ■ Make sure that you have a DVD drive. To identify - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 69
Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 70
Troubleshooting You Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You drive. If the light stays on, try restarting your computer. DVD drives See "CD or DVD drives" on page 61. File management A file - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 71
, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 72
service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting performance: 66 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 73
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 74
, then restart your computer. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 75
, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click Start - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 76
support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 77
Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ If the modem shares the - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 78
and contrast controls to the center position. ■ Make sure that the monitor cable is connected to the video port on the back of your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that you know works to your computer. 72 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 79
For more information, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference, such as - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 80
network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer is plugged into a surge protector, make sure that the surge protector is connected securely to an electrical outlet, turned on, and working correctly. - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 82
6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer is not set to work - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 86
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 88
electrician must install special Ethernet cables in your home or office. Important Check local code requirements before installing Ethernet cable or other wiring in your home or office. Your uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 89
up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router . Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 90
Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing the card and - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 91
your current setup. If the connection is not working, contact your Internet service provider. Important If you do not have a specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 92
to talk to each other. One of several available protocols must be set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet window opens. 2 Click/Double-click Network Connections. The Network Connections window opens. 86 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 93
OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 87 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 94
7: Networking Your Computer 6 Click the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We in diameter with a thin outer-jacket, containing eight color-coded wires), and equipment compatible with this type of cable. This - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 95
. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway.com 89 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 96
have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speed Broadband Internet connection through an Internet service - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 97
in these fields and, if so, what entries are required. Normally, leaving the fields blank will work. ■ LAN IP Address - We recommend that you accept the defaults. ■ WAN IP Address - or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 98
Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 99
network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 102
and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label. ■ If your computer has a voltage - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 103
the instructions, may video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 104
Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card modular jack which is Part 68-compliant. See installation instructions for details. The service may be required. The telephone company may request that you disconnect the equipment until the problem gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 105
, do not try to open the enclosure of a CD or DVD drive. Television antenna connectors protection (for systems fitted with TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 106
Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 107
. You can do your part for the environment by following Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 108
Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual If your computer has - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 109
of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive 11 troubleshooting 61 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 110
63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11, 37 diskette 34 DVD 11, 37 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 111
needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 troubleshooting 64 finding Help and Support topics 6 specifications 16 Firewire port 11, 13 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 112
10 memory card types supported 35 using 35 microphone jack 11, 14 Microsoft Certificate of Authenticity 15 model number 15 modem cable 31, 83, 89 connecting 31 DSL 31, 83, 89 jack 13, 31 protecting from power surge 22 troubleshooting 68 monitor cleaning 47 port 14 troubleshooting 72 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 113
74 PDA memory cards 35 peripheral devices 32 playing audio CD 39 DVD 39 Plug and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 114
programs closing unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 restoring system 48 Resume mode 11 right-clicking 29 router - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 115
before contacting 78 tutorial service 79 telephone support 78 testing network 92 training CD 80 classroom 80 Gateway Learning Libraries 80 Learn With Gateway 80 troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 116
troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 117
- Gateway GT4024 | 8511050 - Gateway Computer User Guide - Page 118
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Gateway Computer
User Guide