Gateway GT5044j 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case)
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- Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 1
- Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 2
- Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
Contents 1 Getting Help 1 Gateway Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 4
52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 5
77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 Introduction to Networking 82 Using a router 82 Creating an Ethernet network 84 Installing Ethernet cards and drivers 84 Making sure - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 6
iv www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our customers - to provide best-of-class service and support in addition to high-quality, brand-name components at affordable prices. If you ever have a problem, our knowledgeable, dedicated - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 12
Matches - These topics are located in Help and Support and contain the words you entered in the Search computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 13
Using Your Computer guide has been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 16
Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader (optional) Power - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 17
Component Icon DVD/CD drive USB ports (optional) Diskette drive (optional) Memory card reader (optional) Power button Power indicator IEEE 1394 ports (optional) Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs, install games and programs, watch - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 18
2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack IEEE - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 19
the audio jacks" on page 30. Plug an Ethernet network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see "Learning about the Internet" in Using Your Computer which has been included on your hard drive. To access this guide - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 20
Chapter 2: Checking Out Your Gateway Computer Component Icon Audio input (Line in) jack (blue plug) -ORSide speaker jack Headphone/analog speakers jack (green plug) -ORFront speakers jack Microphone jack (pink plug) Center/subwoofer jack (orange plug) (optional) USB ports Monitor port Serial - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 21
Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 22
For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see "Using Support" on page - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 23
storage space, try replacing your existing hard drive with a larger drive. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 26
eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 27
■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top break up the work day, and schedule a variety of tasks. www.gateway.com 21 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 28
selection A power supply is integrated into your computer to provide power to the system board, add-in cards, and peripheral devices. The voltage selection for your location is typically set at the factory. Use the power selection switch on the back of your computer to set the power supply to 115V - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 29
instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor see the documentation that came with the device for setup instructions. www.gateway.com 23 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 30
-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 31
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 32
Using the keyboard Function keys Editing buttons Internet buttons Indicators Audio playback buttons Navigation keys Internet buttons Windows buttons Audio playback Each program uses different function keys programs. Press these buttons to play your audio files and to adjust the volume. - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 33
these keys to open the Windows Start menu. These keys can also be used in combination with other keys Windows. Directional keys Numeric keypad Press these keys to move the cursor up, down, right, or left. Press these keys to type numbers when the numeric keypad (NUM LOCK) is turned on. www.gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 34
computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move the mouse, the pointer (arrow) on the display moves in the same direction. You can use the left and right buttons on the mouse to select objects on the display. You can use the - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 35
and other mouse settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see "Cleaning the mouse" on page - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 36
26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the back of - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 37
Ethernet network, see "Networking Your Computer" on page 81. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack computer. on the back of your 2 Insert the other end of the network cable into a network jack. www.gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 38
, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 40
Chapter 4: Using Drives and Ports Using the diskette drive The optional diskette drive uses 3.5-inch diskettes (sometimes called floppy disks). Diskettes are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a diskette: 1 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 41
also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 42
errors while using a memory card, insert only one memory card in a slot at a time. To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 43
and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability of the double layer recordable DVD drive, the blank DVDs you purchase must state Double Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 44
protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. 2 Place the disc in the tray with the label facing up. Important When you place a single-sided disc in the tray, make sure that the label side is - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 45
disc. You can play DVDs with the DVD program or Windows Media Player on your computer. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 48
for an extended period of time, unplug AC power. Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer's operating system, software, and hardware. New content is added to the site - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 49
the virus definition update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your computer. ■ Using the Norton Internet Security program to check files and programs that are attached to e-mail messages or downloaded from the Internet - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 51
instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after the www.gateway.com 45 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 52
that has a narrow, straw-like extension ■ Cotton swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 53
across the computer screen or becomes difficult to control precisely, cleaning the mouse will likely improve its accuracy. To clean your mouse: ■ Wipe the bottom of the mouse with a damp lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 54
, you may need to use Microsoft System Restore to restore the computer to an earlier configuration. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on-screen instructions. Help and Support For more information about - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 55
Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 56
, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with computer components, follow these guidelines: ■ Avoid static-causing surfaces such as carpeted - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 57
to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 59
pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www.gateway.com 53 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 62
, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 63
or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 64
snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 67
more information, see the documentation that came with your add-in card. Audio See "Sound" on page 77. Battery See "Power" on page 75. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 68
. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the audio device drivers. A DVD movie will not play ■ Make sure that you have a DVD drive. To identify your drive type, see "Identifying drive types" on page 37. ■ Make - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 69
. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette again. You see a "Access - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 70
■ Run Error checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 71
the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
plugged into the Ethernet network jack and not the modem jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers ■ The complexity of graphics and multimedia on Web pages ■ Having multiple Web - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 76
support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
Troubleshooting The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the appropriate port on your computer. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ If the modem shares the - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 78
Chapter 6: Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 79
Troubleshooting The color is not uniform Make sure that the monitor warms up for at see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Move the - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. www.gateway.com 75 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 86
information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 89
router with 4-port switch. Equipment you need for a router-based Ethernet network For an Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One broadband Internet connection (optional) ■ Ethernet cables connecting all of the network equipment www.gateway.com 83 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 90
to install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 91
ISP. Before you begin setting up your network, you should contact your ISP for any specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 92
set up on each computer you plan to use on your network. We recommend you use the Transmission Control Protocol/Internet Protocol (TCP/IP), which is widely accepted and compatible for local area networks (LANs), as well as for Internet communications. When networking is set up in Windows XP, TCP/IP - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 93
Creating an Ethernet network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 94
Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4" in diameter with a thin outer-jacket, containing eight color-coded wires), and equipment compatible with - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 95
Creating an Ethernet network Important Category 5 cables are available in two different types; straight-through cables, used to connect computers to a router, and crossover cables, used to connect two computers. To determine which type of cable you have, hold both ends of the cable with the - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 96
end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speed - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 97
Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP to see if entries are required click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www.gateway.com 91 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 98
in the router or access point literature ■ Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 99
network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 102
and operating instructions for future use. ■ Do not use this product near water or a heat source such as a radiator. ■ Set up the system on a stable work surface. ■ The product should be operated only from the type of power source indicated on the rating label. ■ If your computer has a voltage - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 103
generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 104
of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 105
servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 107
substances into the environment and to maximize the use of our natural resources, Gateway provides the following information on how you can guide and we will be glad to help you with your effort. Finally, we suggest that you practice other environmentally friendly actions by understanding and using - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 108
Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies. Macrovision statement If your computer has a DVD drive and - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 109
of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive 11 troubleshooting 61 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 110
27 diskette drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 111
6 specifications 16 Firewire port 11, 13, 32 folders opening 29 front bezel removing 54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive troubleshooting 65 headphone jack 11, 14 help online 7 using - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68 memory card reader locating 10 memory card types supported 35 using 35 microphone jack - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 113
74 PDA memory cards 35 peripheral devices 32 playing audio CD 39 DVD 39 Plug and Play devices IEEE 1394 support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 114
port 13 troubleshooting 75 USB port 11, 14 programs closing unresponsive 25 opening 29 PS/2 port keyboard 14 mouse 14 R RAM See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 restoring system - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 115
30 adjusting modem 71 controls 30 muting 30 troubleshooting 77 W WAN IP Address 91 Web site Gateway 3 Windows Product Key Code 15 restoring 48 Windows key 27 Windows Media Player 39 Windows Security Center using 43 Windows Update 42 wired Ethernet troubleshooting 93 workgroup www.gateway.com 109 - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 116
naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway GT5044j | 8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 117
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