Gateway GT5082b 8512243 - Gateway UK Desktop Hardware Reference Guide
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- Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 1
GATEWAY COMPUTER REFERENCEGUIDE ® - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 2
- Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11 Working - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 4
discs 28 Using the memory card reader 28 Memory card types 29 Using a memory card 29 Using the diskette drive 30 Adjusting the volume 30 Configuring the audio jacks 32 Installing a printer, scanner, or other device 33 Chapter 4: Upgrading Your Computer 35 Preventing static electricity - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 5
up files 70 Scheduling maintenance tasks 72 Moving from your old computer 73 Transferring files and settings automatically 73 Transferring files and settings manually 74 Chapter 6: Troubleshooting 77 Safety guidelines 78 First steps 78 Troubleshooting 79 Add-in cards 79 Audio 79 CD or DVD - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 6
system 99 Recovering pre-installed software and drivers 100 Using Microsoft System Restore 106 Recovering your system to its factory condition . . . . 109 Recovering your system using the Windows DVD . . . 110 Telephone support 111 Before calling Gateway Customer Care 111 Self-help 112 Calling - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 9
information The label on the top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number Microsoft Certificate of Authenticity The - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 12
Front CHAPTER 2: Checking Out Your Computer Memory card reader DVD/CD drive IEEE 1394/ FireWire™ port Diskette or removable hard drive (optional) Headphone jack Microphone jack Power button/ power indicator USB ports - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 13
gateway.com Component Icon Memory card reader Optical disc drive IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory mode. The power indicator lights when the computer is turned on. Plug USB (Universal - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 14
CHAPTER 2: Checking Out Your Computer Back Important Your computer's hardware options and port locations may vary from this illustration. Voltage switch Power connector Case cover thumbscrew PS/2 keyboard port Monitor (VGA) port IEEE 1394/ - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 15
www.uk.gateway.com Component Icon Monitor (VGA) port IEEE 1394 port USB ports S/PDIF output jack (optional) Microphone jack (pink plug) Headphone/analog speakers jack (green plug) - - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 16
more information, see "Learning about the Internet" in the online User Guide. Plug your center speaker and subwoofer into this jack. For more information such as a stereo) into this jack so you can record sound on your computer (Default). Stereo out: Plug your side left and right speakers into this - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 17
modem or network • Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Using the diskette drive • Adjusting the volume • Configuring - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 19
by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your computer in a dark room. • Set back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 20
Setting Up and Getting Started Sitting at your computer • Avoid bending, arching, or angling your wrists. Make sure that Protecting from power source problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 21
electrical service available in your usage area (such as while in another country). Use the power selection switch on the back of your computer to up a wired or wireless Ethernet network, see your online User Guide. You can connect your computer to a cable or DSL modem or to a wired Ethernet - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 22
running at high speed and a decrease in the fan noise when it switches to normal speed. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any USB or - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 23
www.uk.gateway.com 5 To open your computer's Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 24
next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer If your computer does not respond to keyboard or mouse input, you may need - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 25
gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer Audio playback buttons Navigation keys Internet buttons Windows keys Application key Directional keys Numeric keypad - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 26
keys can also be used in combination with other keys to open utilities like F (Find/Search), R (Run), and E (Computer). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up, down, right, or left. Press these - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 27
www.uk.gateway.com Feature Icon Sleep button Function keys Application buttons Audio playback buttons Indicators Windows keys Application key Editing buttons Navigation keys Numeric keypad Description Press this button to activate your computer's Sleep (power-saving) mode. Press these keys - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 28
Up and Getting Started Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. As you move the mouse, the pointer (arrow) on the display moves in the same direction. You - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 29
gateway.com You can use the scroll wheel on the mouse to move through a document. This feature is not available in all programs. To... Do this... Move the pointer on the computer " chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 30
CHAPTER 3: Setting Up and Getting Started Using optical drives Features Your optical drive has the following basic components: Flip-down door Activity indicator Eject button Loading an optical disc To insert an optical disc: 1 Press the eject button on the optical disc drive. Important When you - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 31
www.uk.gateway.com Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then Look on the front of the drive's disc tray for one - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 32
compact disc (CD) can hold an entire album of digital songs and can be played on a CD player or your computer's CD drive. Use a music program or Windows Media Player on your computer to: • Play music CDs • Create MP3 music files from your music CDs • Edit music track information • Use your music - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 33
www.uk.gateway.com Playing a DVD A Digital Versatile Disc (DVD) is similar to a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide. Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 34
, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 35
uk.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported by insert a memory card: 1 Insert the memory card into the appropriate memory card slot. 2 To access a file on the memory card, click (Start), then click Computer. Double - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 36
called floppy disks). Diskettes are useful for storing files or transferring files to another computer. (Your computer's diskette drive your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 37
www.uk.gateway.com To adjust the volume from Windows: 1 Click (Volume) on the taskbar. The volume control slider , where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 38
X in the top-right corner of the window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. Configuring the audio jacks If the back of your computer has five audio jacks, they are - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 39
www.uk.gateway.com Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE 1394 (also known as Firewire®), - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 40
CHAPTER 3: Setting Up and Getting Started 34 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 41
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Replacing the system battery • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 42
wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer. • Turn off your computer. • Touch a bare metal surface on the back of the computer. • Unplug the power cord and the modem and network cables. Caution ESD can permanently damage electrostatic - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 43
the power cord and modem cable before opening the case. To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 36. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 44
CHAPTER 4: Upgrading Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Press the three bezel retention tabs, then swing the left side of the bezel away from the computer and remove it. - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 45
www.uk.gateway.com Closing the case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the right side of the bezel into the slots on the right side of the computer. Tabs 2 Swing the left side of the bezel in to insert the release tabs on the left - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 46
inside the computer so they will not be pinched when you close the computer. 2 Slide the side panel toward the front of the computer until the This procedure shows the bezel removed.) To remove the front bezel, follow the instructions in "Removing the front bezel" on page 38. 1 Find the panel - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 47
www.uk.gateway.com 2 Press firmly on the lower left and lower right parts of the color panel to release the panel from the front bezel. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs unlocking. Press - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 48
lower left and lower right parts of the color panel to engage the panel's internal locking tabs. You should press the two points against the computer until you hear or feel a click, which is the sound of the panel's internal locking tabs locking the panel partially into place. Press Press here - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 49
www.uk.gateway.com Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 50
the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 40. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 51
www.uk.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace a CD or DVD drive. To add replace an optical drive: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Remove the front bezel by - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 52
CHAPTER 4: Upgrading Your Computer 6 Remove the two drive retention screws. Drive retention screws 7 cables using your notes from Step 4, or according to the manufacturer's instructions. 10 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 39. 11 Replace the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 53
www.uk.gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Remove the front bezel by following the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 54
you removed previously. 7 Plug the cable into the card reader. 8 Place the top bezel on top of the computer, then slide bezel toward the back of the computer until it clicks into place. 9 Reinstall the bezel by following the instructions in "Replacing the front bezel" on page 39. 10 Reinstall the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 55
www.uk.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Disconnect and label all hard drive cables, - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 56
secures the hard drive cage to the computer. (This screw cannot be removed.) 5 Remove the hard drive cage from the computer. 6 If you are replacing a - If you are adding a new drive, set the jumper as instructed by the drive's user guide. 8 Slide the new hard drive into the cage, then secure it - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 57
www.uk.gateway.com 9 Line up the tabs on the right side of the cage with the instructions in "Replacing the side panel" on page 40. 13 Reconnect all external cables and the power cord. 14 Turn on your computer. 15 If you are using the new hard drive as your primary drive, install Windows using - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 58
CHAPTER 4: Upgrading Your Computer 4 Loosen the four captive screws that secure the heat sink and fan assembly to the system board, then remove the assembly and place it on a - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 59
www.uk.gateway.com 8 If this is a new heat sink, remove the strip on the or replacing an expansion card To add or replace an expansion card: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 If you are replacing an expansion card, disconnect any cables - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 60
CHAPTER 4: Upgrading Your Computer 4 If you are replacing an expansion card, remove new expansion card, connect its cables according to its user guide. 7 Press the card retention lever back into place. 8 Replace the side panel by following the instructions in "Replacing the side panel" on page 40. - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 61
type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. If the computer clock does not keep time or the settings in the BIOS Setup utility are not saved when you turn off your computer, replace the system battery. Use a battery of the same size and - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 62
instructions in "Replacing the side panel" on page 40. 11 Reconnect all external cables and the power cord. 12 Turn on your computer. 13 While your computer starts, press and hold the F1 key. The main menu of the BIOS Setup utility opens. 14 In the BIOS Setup - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 63
.uk.gateway.com Replacing the system board To replace the system board: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 37. 2 Remove all expansion cards by following the directions in "Adding or replacing an expansion card" on page 53. 3 Remove all memory - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 64
CHAPTER 4: Upgrading Your Computer 9 If your replacement system board does not include from Step 4. 12 Reinstall any memory modules you removed previously. 13 Reinstall any expansion cards you removed previously. 14 Replace the side panel by following the instructions in "Replacing the side panel" - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 65
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 59 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 66
. Maintenance task Weekly Monthly When needed Check for viruses X X X Run Windows Update X X Manage hard drive space X Clean up hard drives X X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices 60 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 67
www.uk.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 68
that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power cord - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 69
www.uk.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 70
Update can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 71
www.uk.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 72
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Ö Computer Ö right-click drive Ö Properties 1 Click (Start) then click Computer. The Computer window opens. 66 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 73
www.uk.gateway.com 2 Right-click the drive that you want to check for available file space Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Ö Computer Ö right-click drive Ö Properties Ö Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, then click - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 74
free of unnecessary files, click Start, then click Help and Support. Type disk cleanup in the Search Help box, then press ENTER. Checking if you encounter hard drive problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 75
next time you restart your computer). If you see this prompt, click Schedule disc check. After Windows has finished checking the drive for errors, it provides a summary of the problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 76
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, Accessories, System Tools, then click Disk Defragmenter. The Disk Defragmenter dialog box opens. 3 Click Defragment now. This process may take hours to complete, depending on the size of - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 77
www.uk.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 78
Disk Defragmenter and checking your drives for errors. Important Your computer must be on during scheduled tasks. If your computer on-screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 79
new one using Windows Easy Transfer, providing your old computer uses Windows XP or Windows Vista. While using Windows Easy Transfer, you will not be able to run other tasks on the computers. Important If your old computer does not use Windows XP or Windows Vista, you must manually move your data - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 80
Computer Transferring files and settings manually You can manually transfer Windows XP, click Start, then click My Documents. The My Documents window opens and displays many of your saved personal data files. Go to Step 4. - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 81
www.uk.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 82
CHAPTER 5: Maintaining Your Computer 76 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 83
CHAPTER6 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Recovering your system • Telephone support 77 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 84
bodily injury, do not attempt to troubleshoot your computer problem if: • Power cords or plugs are damaged • Liquid has been spilled into your computer • Your computer was dropped • The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 85
your computer, then enter the BIOS Setup utility by pressing and holding F2 while your computer restarts. Make sure that the IDE controllers are enabled. • Make sure that the drive is configured correctly by following the instructions in the drive documentation. • Reinstall the device driver. 79 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 86
and that the cables are connected correctly and securely. • Shut down and restart your computer. • Clean the disc. For more information, see "Cleaning optical discs" on page 64. • Reinstall the appropriate device drivers. A DVD movie will not play • Make sure that you have a DVD drive. To identify - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 87
www.uk.gateway.com Diskette drive The diskette drive is not recognized • Shut down and restart your computer. You cannot save a file to diskette or you see the message "disk is full or write-protected" • Make sure that the write-protection tab on the upper-right corner of the diskette is down ( - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 88
the "Customizing Windows" chapter in your online User Guide. The computer is running, your computer. • Connect an external display that you know works to your computer. • Reinstall the device driver. resolution, click Start, then click Help and Support. Type the phrase screen resolution in the Search - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 89
.uk.gateway.com Ethernet You cannot see the other computers on your network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a network router, switch, hub, or other network device. • Make sure that all computers are - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 90
Troubleshooting computer. • Make sure that you have installed the required software. For more information, see the documentation that came with your expansion card. • Reseat the card. File management Help For more information about restoring deleted files, click Start, then click Help and Support - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 91
. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 68. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your computer. • If your computer has - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 92
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. • Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 92. Help For more information about troubleshooting Internet connections, click - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 93
. Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.uk - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 94
CHAPTER 6: Troubleshooting Help For more information about Windows Media Center, click Start, then click Help and Support. Type the phrase for computer video display. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 95
× 480. For more information about changing the screen resolution, see the "Customizing Windows" chapter in the online User Guide. • Size of display device-Small computer displays for standard computer applications are generally not optimized for motion video playback. Although they offer excellent - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 96
as WinDVD). The non-Media Center computer must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You get a "Download Error" message when Media Center tries to update the Program Guide • You must be connected to the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 97
.uk.gateway.com Memory Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the phrase memory error in the Search Help box, then press ENTER. You see a "Memory error" message • Use the Memory Diagnostic Tool to inspect your system memory. To - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 98
Troubleshooting sure that your computer is connected to service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click (Start), then click Control Panel. The Control Panel window Support. Type the keyword dialing in the Search Help box, then - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 99
support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting , such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your computer has a v.90 modem, the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 100
computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your computer. • Run Windows modem troubleshooting, click Start, then click Help and Support. Type the phrase modem troubleshooting in the Search Help box, - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 101
gateway modem volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound, then click Phone and Modem Options. The is plugged in correctly. • Shut down and restart your computer. • Remove all extension cables and switch boxes. • Try a mouse you - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 102
" on page 15, your online User Guide, or "Ethernet" on page 83. Help For more information about network troubleshooting, click Start, then click Help and Support. Type the phrase network troubleshooting in the Search Help box, then press ENTER. Passwords Your computer does not accept your password - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 103
gateway between the printer and your computer. Make sure that it is window opens. 3 Right-click the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 104
for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Help For more information about printer troubleshooting - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 105
Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 79 or in the technical support pages at www.uk.gateway.com. Problem solving may also involve re-installing some or all of the computer's software (also called recovering or restoring - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 106
you need to follow that software's installation instructions. You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 107
a complete system recovery. (Your computer must have a recordable disc drive to perform this procedure.) To create discs for recovering pre-installed software and drivers: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 108
disc recording begins. Label the discs as they are completed. Important Use a permanent marker to label each disc "Software and Driver Recovery," along with a short description of which computer the discs are for. If you are recording multiple discs, as you remove each disc from the drive, use the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 109
-installed software and drivers using Gateway Recovery Center To recover specific drivers and software: 1 Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Important If you have recently reinstalled Windows or installed a new - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 110
To recover software and drivers using recovery discs: 1 Insert a software and driver recovery disc into a CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 111
OR To recover pre-installed device drivers, click Device driver recovery, then click the type of driver you want to recover. 3 Click Next. 4 If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. 105 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 112
you install software or device drivers. You can also create a restore point manually. For instructions, see "Manually creating a restore point" on page 108. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 113
www.uk.gateway.com 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens. 3 Click the restore point using the restore point you specified. This process may take several minutes, and may restart your computer. 107 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 114
CHAPTER 6: Troubleshooting Manually creating a restore point To manually create a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Create a restore point or change - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 115
: a Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. b Click Recovery, then click Next. Your computer restarts. 2 If you cannot run Windows: a Turn on or restart your computer. b While the computer is starting up, repeatedly - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 116
files, and create a set of software and driver recovery discs (if you have not already done so). For instructions, see "To create discs for recovering pre-installed software and drivers:" on page 101. 2 Insert the Windows DVD into one of your computer's DVD-capable drives, then turn on or restart - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 117
pre-installed software and device drivers. For instructions, see "Recovering pre-installed software and drivers using recovery discs" on page 104. Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 118
of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your computer is nearby at the time of your call. The technician may have you follow troubleshooting steps. Self-help If you have how-to questions about using your Gateway-supplied - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 119
www.uk.gateway.com Calling Customer Care The label on the top of your computer contains information that identifies your computer model and serial number. Gateway Customer Care will need this information if you call for assistance. Serial number Technical Support telephone number 113 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 120
CHAPTER 6: Troubleshooting 114 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 121
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 115 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 122
follow these instructions to help guard against personal injury and damage to your Gateway system. Your Gateway system is selector switch is set at the factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover these openings. Make sure - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 123
type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 124
not expressly approved by Gateway could void the FCC 68-compliant. See installation instructions for details. The Ringer service may be required. The telephone company may request that you disconnect the equipment until the problem for any person to use a computer or other electronic device to send - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 125
wiring associated with a single-line individual service may be extended by means of a of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 126
fitted with TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with electric shock. If - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 127
www.uk.gateway.com Power lines Warning When installing or realigning an outside 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 128
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 129
Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks or registered trademarks of Microsoft - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 130
APPENDIX A: Legal Notices 124 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 131
expansion 53 inserting memory card 29 installing memory card 29 removing memory card 29 replacing expansion 53 slots 28 troubleshooting add-in card 84 troubleshooting Ethernet 83 troubleshooting expansion 84 troubleshooting memory card 91 TV tuner 9 types of memory cards supported 29 case closing - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 132
79 CD drive adding 45 identifying 25 locating drive 7 replacing 45 See also optical drive troubleshooting 79 cellular phone memory cards 28 Certificate of Authenticity 3 cleaning audio CD 64 case 62 CD 64 computer screen 63 DVD 64 keyboard 63 LCD panel 63 mouse 63 screen 63 cleaning CRT screen - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 133
7, 9 DIMM See memory directional keys 20, 21 Disk Cleanup 67 Disk Defragmenter 69 diskette troubleshooting 81 diskette drive 7 identifying 30 troubleshooting 81 using 30 display cleaning 63 troubleshooting 82 documentation User Guide 2 double-clicking 23 dragging 23 drivers recovery discs 101, 104 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 134
21 G Gateway contact information 3 model number 3, 113 serial number 3, 113 Support 2 Gateway Recovery Center re-installing drivers 103 re- 33 front bezel 38 memory 43 peripheral devices 33 printer 33 scanner 33 side panel 37 system battery 55 Internet buttons 19, 21 troubleshooting 85, 93 J jacks - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 135
files 67 extending computer life 61 suggested schedule 60 using Task Scheduler 72 media card reader 7 media reader See memory card reader memory adding 43 installing 43 replacing 43 troubleshooting 91 memory card reader 7 inserting card 29 locating 6 memory card types supported 29 removing card - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 136
Plug and Play devices IEEE 1394 support for 33 USB support for 33 pointer moving 22, 23 ports See connections power button 7 connector 8 Hibernate mode 7 indicator 7 source problems 14 Standby/Resume 7 troubleshooting 96 turning off computer 17 turning on computer 16 power button 7 power supply 15 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 137
See memory rebooting computer 18 recordable drive 7 recording audio files 28 optical discs 28 recovering defaults 109 drivers 99, 100 programs 99, 100 software 99, 100 system 99 Windows 99 with Gateway Recovery Center 103 with Windows DVD 110 with Windows System Restore 106 recovery discs creating - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 138
support Support 2 technical support tips before contacting 111 telephone jack 10 telephone support 111 transferring files from old computer 73, 74 settings from old computer 73 troubleshooting 87 LCD panel 82 memory 91 memory card reader 91 monitor 82 mouse 95 network 83, 96 passwords 96 power 96 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 139
www.uk.gateway.com printer 97 safety guidelines 78 screen 82 screen area 82 screen resolution 82 sound 98 technical support 111 telephone support 111 Web site connection speed 86 Windows Media Center 87 turning off computer 7, 17, 18 turning on computer 7, 16 tutoring fee-based 112 TV tuner card 9 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 140
Index 134 - Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 141
- Gateway GT5082b | 8512243 - Gateway UK Desktop Hardware Reference Guide - Page 142
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