Gateway GT5220 8511050 - Gateway Computer User Guide
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- Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 1
Gateway Computer User Guide - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 2
- Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 3
Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 4
Reinstalling programs and drivers 48 Restoring your computer to the original memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 5
67 Memory 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78 Telephone numbers 79 Self-help 80 Tutoring 80 Training 80 7 Networking Your Computer 81 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 6
iv www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 8
with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 10
product documentation, specifications, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 11
Support Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 12
and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 13
on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 14
can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 15
Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 16
Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card reader - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 17
PDA, cellular telephone, or other devices into the memory card reader. Press this button to turn the power on or off. You can also configure the power button to operate in Standby/Resume mode or Hibernate mode. The power indicator lights when the computer is turned on. Lights when the hard drive is - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 18
2: Checking Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. Power connector Case cover thumbscrew Rear speaker jack (optional) Ethernet (network) jack IEEE - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 19
set to this when your computer is operating in the United States. In other areas of the world, such as Europe, the utility power is supplied at 230 volts at 50 Hz. If your computer is operating in an environment such as this, the voltage switch should be moved to 230. www.gateway.com 13 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 20
Gateway Computer Component Icon Audio input (Line in) jack (blue plug) -ORSide speaker jack Headphone/analog speakers jack (green plug) -ORFront speakers jack Microphone jack (pink plug) Center computer has three audio jacks, this jack is the headphone/analog speaker (line out) jack. Plug powered - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 21
Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 22
computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents. 16 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 23
supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to keep your computer running temporarily during a power failure so you can save your work and shut down your computer correctly. A UPS may also provide protection from power surges. www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 24
Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 25
Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 26
eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your monitor. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 27
supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer same height and distance as the monitor. Sitting at your computer ■ Avoid bending, arching, or angling your wrists. Make sure that they are in gateway.com 21 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 28
long enough to save your work and shut down your computer normally. Checking the voltage selection A power supply is integrated into your computer to provide power to the system board, add-in cards, and peripheral devices. The voltage selection for your location is typically set at the factory - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 29
instructions to set up your computer. Important Your computer has a built-in variable speed fan. In addition, your computer uses a powerful processor which produces heat. Both the system fan and processor see the documentation that came with the device for setup instructions. www.gateway.com 23 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 30
which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and system board remain energized. In order to remove all - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 31
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 32
Editing buttons Internet buttons Indicators Audio playback buttons Navigation keys Internet buttons Windows keys Application key Directional Numeric keys keypad Keyboard features The keyboard has the page, to the beginning of a document, or to the end of a document. 26 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 33
key to activate the function. Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys utility). Press this key to access shortcut menus and help assistants in Windows. Directional keys Numeric keypad Press these keys to move the cursor up, - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 34
Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As you move move through a document. This feature is not available in all programs. 28 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 35
other mouse settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 47 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 36
" on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 37
Ethernet network, see "Networking Your Computer" on page 81. To connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack computer. on the back of your 2 Insert the other end of the network cable into a network jack. www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 38
or other peripheral device, see the device documentation and installation instructions. Your computer has one or more of the following ports: IEEE to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug- - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 39
Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 40
are useful for storing files or transferring files to another computer. Drive Diskette slot Eject button activity light To use a facing up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 41
also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports the following card types: Card Type Secure - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 42
card or turn off the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer. Important Do not use the remove hardware the memory card. icon in the taskbar to remove 36 www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 43
your computer to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway computer may playing DVDs, accessing data, and recording video and data to CDs and DVD+R or DVD CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 44
CD or DVD Activity indicator Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or up. 3 Press the eject button to close the tray. 38 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 45
the DVD program or Windows Media Player on your computer. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 46
Chapter 4: Using Drives and Ports 40 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 47
Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 48
apply only to the software and hardware on your computer. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support For more information about Windows Update, click Start, then click Help and - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 49
the latest viruses. ■ Making sure the Windows Security Center is configured to provide you with the highest level of protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 50
Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 51
on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan subscription to the Norton Internet Security service when you purchased your computer. To update Norton Internet Security after . www.gateway.com 45 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 52
drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets. Always turn off your - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 53
screen with the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and can the mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely, the center to the edge, not around in a circle, using - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 54
If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 55
Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 56
computer and unplug the power cord and modem and network power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with computer Always hold expansion cards by their edges or their metal mounting brackets. - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 57
to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 58
5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 59
pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www.gateway.com 53 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 60
Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 61
Installing memory Installing memory When you upgrade the computer memory, make sure that you install the correct type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 62
the memory module automatically. When the module is secure, you hear a click. 6 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 63
. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries following the manufacturer's instructions. To replace the battery: 1 Restart your computer. 2 During the restart, press and hold the F1 key. The main menu of the BIOS Setup utility opens - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 64
the socket until it snaps into place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup utility - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 65
Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 66
bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and contact a qualified computer technician. First steps If you - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 67
then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 61 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 68
Troubleshooting Audio CD does not produce sound ■ Make sure that the disc label is facing up, then try again. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your computer driver. ■ Make sure that the DVD program has been installed on your computer. gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 69
Computer Troubleshooting The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on. Diskette drive The diskette drive is not recognized ■ Shut down and restart your computer. You cannot save a file to diskette or you see the - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 70
Troubleshooting Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. accidentally deleted If a file was deleted at a DOS prompt or in Windows while holding down the SHIFT key, the file cannot be restored. To - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 71
, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 72
the Ethernet network jack service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 73
Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers . ■ Reinstall the keyboard device driver. A keyboard character keeps repeating - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 74
more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 75
Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 76
is a common problem that can cause the service service support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your computer - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 77
is in use). ■ Use the modem cable that came with your computer. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 78
and contrast controls to the center position. ■ Make sure that the monitor cable is connected to the video port on the back of your computer. ■ Check the cable for bent or damaged pins. ■ Reinstall the device driver. ■ Connect a monitor that you know works to your computer. 72 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 79
, then click Gateway Documentation. ■ Move the monitor away from sources of electrical interference, such as televisions, unshielded speakers, microwaves, fluorescent lights, and metal beams or shelves. For more information about display types, see your monitor and video card documentation. www - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 80
about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 81
Power Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. www.gateway.com 75 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 82
Chapter 6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is not set to work offline. To make sure that the printer - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 83
correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 84
6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying power - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 85
Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 86
information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 87
Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 88
a permit and hire a licensed installer. Using a router The most common way to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 89
The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router you need for a router-based Ethernet network For an Ethernet network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 90
Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing the card and - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 91
is not working, contact your Internet service provider. Important If you do not network, you should contact your ISP for any specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 92
Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. 2 Click/Double-click Network Connections. The Network Connections window opens. 86 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 93
network 3 Right-click Local Area Connection, then click Properties. The Local Area Connection Properties dialog box opens. - OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 87 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 94
dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair a large telephone jack connector, but with eight pins) on each end. 88 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 95
computer. The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 96
you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speed Broadband Internet connection through an Internet service provider (ISP) and that - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 97
Creating an Ethernet network ■ Router Name and Domain Name - Check with your ISP to see if entries are required click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www.gateway.com 91 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 98
in the router or access point literature ■ Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 99
network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged into a powered - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 100
Chapter 7: Networking Your Computer 94 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 101
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 102
is fitted with a TV Tuner, cable, or satellite receiver card, make sure that the antenna or cable system is electrically grounded instructions. ■ When the computer is turned off, a small amount of electrical current still flows through the computer. To avoid electrical shock, always unplug all power - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 103
and used in accordance with the instructions, may cause harmful interference to video cable when an external monitor is connected. These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 104
Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 105
network the power servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 106
Gateway product during a lightning storm or when it is left unattended or unused for long periods of time, unplug the product from the wall outlet and disconnect the antenna or cable system. Power Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 107
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 108
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 109
of memory cards supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive 11 troubleshooting 61 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 110
memory directional keys 27 diskette drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 111
equipment needed 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14 F Fast Ethernet 82 faxes troubleshooting 70 files opening 29 troubleshooting 64 finding Help and Support topics 6 specifications 16 Firewire port 11 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 112
10 memory card types supported 35 using 35 microphone jack 11, 14 Microsoft Certificate of Authenticity 15 model number 15 modem cable 31, 83, 89 connecting 31 DSL 31, 83, 89 jack 13, 31 protecting from power surge 22 troubleshooting 68 monitor cleaning 47 port 14 troubleshooting 72 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 113
player memory cards 35 multimedia adjusting volume 30 playing DVD 39 using DVD drive 37 using Windows Media Player 39 muting sound 30 N name computer 85 domain 91 router 91 workgroup 85 naming computers 85 workgroup 85 navigation keys 26 network jack 31 testing 92 troubleshooting 74, 93 network jack - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 114
See memory rebooting computer 25 recordable drive 11, 17 locating 11 troubleshooting 61 recording CDs 39 DVDs 39 resetting computer 25 restarting computer 25 mode 11 starting computer 11, 23 programs 29 static electricity 50 subnet mask entering 86 support 16 surge protector 22 S-Video (TV) out - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 115
screen resolution 72 technical support 78 telephone support 78 Web site connection speed 66 turning off computer 11, 24, 25 turning on computer 11, 23 tutoring fee-based 80 TV out (S-Video out) jack 13 U uninterruptible power supply (UPS) 17, 22 updating device drivers 3 updating Windows 42 UPS 17 - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 116
troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com - Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 117
- Gateway GT5220 | 8511050 - Gateway Computer User Guide - Page 118
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Gateway Computer
User Guide