Gateway GT5228 8511050 - Gateway Computer User Guide

Gateway GT5228 Manual

Get Gateway GT5228 PDF manuals and user guides View all Gateway GT5228 manuals
Add to My Manuals
Save this manual to your list of manuals

Gateway GT5228 manual content summary:

  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 1
    Gateway Computer User Guide
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 2
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 3
    Web site 3 Using Support 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15 Gateway model and serial number
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 4
    the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57 6 Troubleshooting 59 Safety guidelines 60 First steps 60 Troubleshooting 61 Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63 ii www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 5
    Diskette drive 63 DVD drives 64 File management 64 Hard drive 65 Internet 66 Keyboard 67 Memory 68 Memory card reader 68 Modem (dial-up 68 Monitor 72 Mouse 74 Networks 74 Passwords 74 Power 75 Printer 75 Sound 77 Telephone support 78 Before calling Gateway Customer Care 78
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 6
    iv www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 7
    Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help • Contacting Gateway 1
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 8
    with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your computer in good operating condition. Gateway stands behind our value proposition to our
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 9
    drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 10
    to access product documentation, specifications, and guides for all Gateway computers. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 11
    help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens. You
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 12
    and Support and your computer for problems and problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 13
    been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 14
    can find the Gateway Web site, Online Support, and technical support contact information on the label located on the side of your computer case. TTOeencclhhinSSeuusppupppooprrottrHPt:hoounrse:: ((UCa.Sn.)ada) 9004394 Online support: Tech Support Phone: (U.S.) (Canada) Tech Support Hours: 9004394
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 15
    Chapter 2 Checking Out Your Gateway Computer • Identifying features • Locating your computer model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your computer • Purchasing accessories 9
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 16
    Checking Out Your Gateway Computer Desktop PC Front Your computer includes the following components. Important Your computer hardware options and port locations may vary from the illustration below. DVD/CD drive USB port (optional) DVD/CD drive (optional) Diskette drive (optional) Memory card
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 17
    Hard drive indicator IEEE 1394 ports (optional) Headphone jack Microphone jack Desktop PC Front Description Use this drive to listen to audio CDs Hibernate mode. The power indicator lights when the computer is turned on. Lights when the hard drive is in use. Plug IEEE 1394 (also known gateway.com 11
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 18
    Out Your Gateway Computer Desktop PC Back Your computer includes the following components. Important Your computer hardware options and switch Audio in/side speaker jack Headphone/front speaker jack Microphone jack Center/subwoofer jack (optional) S/PDIF jack (optional) USB ports Monitor port
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 19
    S-Video (TV) out jack (optional) Modem jack Voltage switch Desktop PC Back Description Plug the power cord into this connector. Remove in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Plug IEEE
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 20
    Gateway Computer Component Icon Audio input (Line in) jack (blue plug) -ORSide speaker jack Headphone/analog speakers jack (green plug) -ORFront speakers jack Microphone jack (pink plug) Center Bus) devices (such as a USB Iomega™ Zip™ drive, printer, scanner, camera, keyboard, or mouse) into
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 21
    Label information varies by model, features ordered, and location. Gateway model and serial number The label on the side of your computer case contains information that identifies your computer model and serial number. Gateway Technical Support will need this information if you call for assistance
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 22
    Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 23
    space or you want to back up your files, you can add storage devices to you computer. With a recordable CD or DVD drive, you can free up hard drive space by backing up files, then removing them from your hard drive. Writable CDs can hold as much as 700 MB of data. Single layer writable DVDs can hold
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 24
    Chapter 2: Checking Out Your Gateway Computer 18 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 25
    Chapter 3 Getting Started • Using your computer safely • Protecting your computer from power source problems • Turning your computer on and off • Adjusting the volume • Using the keyboard and the mouse • Installing peripheral devices 19
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 26
    of time. Look away from your computer occasionally, and try to focus on distant objects. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the appropriate height and the chair helps you maintain good posture. 20 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 27
    ■ Adjust the back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Setting up your computer and computer accessories ■ Set up the monitor so the top to break up the work day, and schedule a variety of tasks. www.gateway.com 21
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 28
    Chapter 3: Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your computer can increase to far above normal levels and cause data loss or system damage. Protect your computer and peripheral devices by connecting them to a surge
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 29
    selection switch Starting your computer To start your computer: 1 Connect the cables to your computer. See the setup poster. 2 Turn on your computer. 3 If you are starting your computer for the first time, follow the on-screen instructions to set up your computer. Important Your computer has
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 30
    see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your computer Warning When you turn off your computer, certain components in the power supply and
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 31
    it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 25
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 32
    keys Description Press these buttons to copy, cut, and paste. Press these keys to start program actions. Each program uses different function keys for different purposes. See the program documentation the page, to the beginning of a document, or to the end of a document. 26 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 33
    are activated. Press the corresponding key to activate the function. Press one of these keys to open the Windows Start menu. These keys can also be used in combination with other keys to open utilities like F (Search utility when the numeric keypad (NUM LOCK) is turned on. www.gateway.com 27
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 34
    Chapter 3: Getting Started Using the mouse The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. Right button Left button Scroll wheel As through a document. This feature is not available in all programs. 28 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 35
    hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 36
    " on page 26. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Configuring the audio jacks If the
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 37
    the modem: 1 Insert one end of the modem cable into the modem jack computer. on the back of your 2 Insert the other end of the modem lines. 3 Start your computer, then start your communications program. Connecting to a cable or DSL modem or to a wired Ethernet network Your computer has a
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 38
    to your computer. For more information about port locations, see "Checking Out Your Gateway Computer" on page 9. IEEE 1394 and USB ports support plug- installation instructions. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support.
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 39
    Chapter 4 Using Drives and Ports • Using the diskette drive • Using the memory card reader • Using CD or DVD drives 33
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 40
    a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click the file name. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. 34 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 41
    computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card reader slots Activity indicator Memory card types The memory card reader supports assigned a different drive letter (for example, the E: and F: drives) so data can be transferred from one memory
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 42
    the memory card, click Start, then click My Computer. Double-click the drive letter (for example, the E: drive), then double-click the computer while the memory card reader access indicator is blinking. You could lose data. Also, remove the memory card from the reader before you turn off the computer
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 43
    Gateway computer may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... CD drive Installing programs, playing audio CDs, and accessing data. CD-RW drive
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 44
    Manual eject hole Eject (location varies) (location varies) button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive button to close the tray. 38 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 45
    Media Player on your computer. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use the CD
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 46
    Chapter 4: Using Drives and Ports 40 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 47
    Chapter 5 Maintaining Your Computer • Caring for your computer • Updating Windows • Protecting your computer from viruses • Cleaning your computer • Restoring your system • Opening the computer case • Adding memory and replacing the battery 41
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 48
    and hardware on your computer. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support For more information about Windows Update, click Start, then click Help and Support. Type the keyword
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 49
    Security Center is configured to provide you with the highest level of protection. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support. Type the keyword viruses in the Search box , then click the arrow. www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 50
    Chapter 5: Maintaining Your Computer To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 44 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 51
    area. To remove a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your computer and rescan for the virus. To update Norton Internet Security: Tips & Tricks You
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 52
    extension ■ Cotton swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but off your computer and other peripherals before cleaning any components. Use a damp, lint-free cloth to clean your computer and other parts of your
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 53
    the cloth. Caution A flat panel display or computer LCD screen is made of specially coated glass and mouse pointer begins moving erratically across the computer screen or becomes difficult to control precisely lint-free cloth Cleaning CDs or DVDs Wipe from the center to the edge, not around in
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 54
    If a program or device on your computer is not working correctly, you may need to reinstall your program or driver. To reinstall your program or driver: 1 Click Start, All Programs, System Recovery, then click Application & Driver Recovery. 2 Follow the on-screen instructions. 48 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 55
    does not start or if the two previous procedures do not correct the problem, you may need to restore your computer to the original configuration. To restore your computer to the original configuration: 1 Turn on your computer, then press F11. 2 Follow the on-screen instructions. www.gateway.com 49
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 56
    electrostatic discharge (ESD). Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your computer and unplug the power cord and modem and network cables before opening the case cards. Never slide expansion cards or components over any surface. 50 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 57
    and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. Removing the side panel To remove the side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 50. 2 Shut down your computer, then
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 58
    5: Maintaining Your Computer Removing the front bezel To remove the front bezel: 1 Remove the side panel. 2 Press on the three spring tabs while pulling the right side of the bezel away from the computer, then swing the bezel toward the left and remove it from the computer. Tabs 52 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 59
    pinched when you close the case. 2 Align the panel tabs into the front case notches, then swing the side panel toward the back of the computer to secure it into place. 3 Replace the two side panel thumbscrews. 4 Reconnect the cables and power cord. www
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 60
    Chapter 5: Maintaining Your Computer Replacing the front bezel To replace the front bezel: ■ Align the tabs in the left side of the bezel with the notches in the left side of the case, then press the right side of the bezel against the case until it clicks into place. 54 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 61
    or replace DIMM memory: 1 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 2 For more stability, place your computer on its side. To avoid scratching the case, place it on a plastic tabs away from the sides of the memory module bank. www.gateway.com 55
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 62
    side panel by following the instructions in "Replacing the side panel" on page 53. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears. 10 Click Start, Control Panel, then click Performance
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 63
    press and hold the F1 key. The main menu of the BIOS Setup utility opens. 3 Write down all the values in the menus and submenus, then exit from the utility. 4 Shut down your computer. 5 Remove the side panel by following the instructions in "Removing the side panel" on page 51. 6 For more stability
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 64
    place. 10 Replace the side panel by following the instructions in "Replacing the side panel" on page 53. 11 Reconnect all external cables and the power cord. 12 Turn on your computer, then press F1 to open the BIOS Setup utility. 13 In the BIOS Setup utility, restore any settings that you wrote down
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 65
    Chapter 6 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training 59
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 66
    sure that all connections are secure. ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 67
    then enter the BIOS Setup utility by pressing and holding F1 while your computer restarts. Make sure that the IDE controllers are enabled. ■ Make sure that the drive is configured correctly by following the instructions in the drive documentation. ■ Reinstall the device driver. www.gateway.com 61
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 68
    . Occasionally discs are flawed or become scratched and cannot be read by the DVD drive. ■ Shut down and restart your computer. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 47. ■ Reinstall the device driver. ■ Make sure that the DVD program has been installed on your
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 69
    -checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 70
    ■ Run Error checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. You see a "Non-system disk" or "Disk error" error
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 71
    the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 72
    service provider (ISP) is set up correctly. Contact your ISP technical support for help. ■ Make sure that you do not have a problem with your modem. For more information, "Modem (dial-up)" on page 68. Help and Support For more information about troubleshooting Internet connections, click Start
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 73
    Troubleshooting ■ The condition of the telephone lines in your residence or at your local telephone service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers . ■ Reinstall the keyboard device driver. A keyboard character keeps repeating
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 74
    more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 75
    Troubleshooting Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See "Desktop PC Back" on page 12 to make sure that the connections have been made correctly. ■ Make sure that your computer is connected to
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 76
    is a common problem that can cause the service service support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your computer
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 77
    cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 78
    & Tricks For more information, see "Adjusting the color depth" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about changing the screen resolution, click
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 79
    Troubleshooting colors and greater luminescence. The damper wire is a critical part of the overall monitor design and does not negatively affect the desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 80
    network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. 74 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 81
    Troubleshooting Your computer will not turn on ■ Make sure that your power cord is connected correctly to your computer. ■ If your computer online/offline button that you may need to press so the printer can start printing. Press the button to put the printer online. ■ Check the gateway.com 75
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 82
    6: Troubleshooting ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 83
    correctly. For more information, see "Configuring the audio jacks" on page 30. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. www.gateway.com 77
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 84
    Chapter 6: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your computer is connected correctly to a grounded AC outlet that is supplying
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 85
    Telephone support Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 86
    -to information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search box , then click the arrow. Tutoring Answers by GatewaySM is a telephone service that provides answers to all of your "How do I" questions on Gateway computers. For more information, go
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 87
    Chapter 7 Networking Your Computer • Introducing networking • Creating an Ethernet network • Testing your network • Troubleshooting your Ethernet network 81
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 88
    type is commonly used in offices around the world and can be used to build computer networks in the home. Ethernet, Fast Ethernet, or Gigabit Ethernet Ethernet is available at configuration uses a router to automatically assign IP addresses to each computer or network device. 82 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 89
    up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router . Attached to the router are all of your computers or Ethernet-ready devices. Also connected to the router network you need: ■ Two or more computers with Ethernet jacks ■ One router ■ One
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 90
    install Ethernet cards and drivers on the computers that do not have Ethernet already installed. To order wired or wireless Ethernet PCI or PC cards, visit the Accessories Store at accessories.gateway.com. Use the documentation that comes with your Ethernet cards for instructions on installing the
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 91
    your Internet service provider. Important instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 92
    . Using a DHCP server In order to use the TCP/IP protocol on each computer with a router or access point router, you must set the protocol to "Obtain an IP address from a DHCP server." To use a DHCP server 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 93
    OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 87
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 94
    box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Setting up an Ethernet network We recommend using category 5, unshielded, twisted-pair cable a large telephone jack connector, but with eight pins) on each end. 88 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 95
    . The router can assign IP addresses to the computers on the network and can provide firewall protection for your network as well. In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port www.gateway.com 89
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 96
    named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speed Broadband Internet connection through an Internet service gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 97
    the top of the screen. 6 Click the Enable checkbox, then click Apply. 7 Press the reset button on your cable or DSL modem, then restart the computer. Your network should be running. Go to "Testing your network" on page 92. www
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 98
    Wizard (for more information, see "Using Your Computer guide" on page 7) ■ Check all physical cable desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider 92 www.gateway
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 99
    Your Ethernet network Troubleshooting Your Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 100
    Chapter 7: Networking Your Computer 94 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 101
    Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Notices 95
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 102
    system. ■ The system does not operate properly when the operating instructions are followed. ■ The system was dropped or the cabinet is damaged. ■ The system performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. 96 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 103
    and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However declaration of conformity Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 USA This device complies with Part 15 of the FCC Rules.
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 104
    modular jack which is Part 68-compliant. See installation instructions for details. The service may be required. The telephone company may request that you disconnect the equipment until the problem it unlawful for any person to use a computer or other electronic device to send any message gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 105
    servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 106
    Information Lightning protection For added protection of any Gateway product during a lightning storm or when it satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 107
    . You can do your part for the environment by following Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 108
    7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 109
    14 center speaker supported 35 case closing 53 opening 51 CD cleaning 47 inserting 38 playing audio 39 recording 39 troubleshooting 61 CD drive identifying 37 locating drive 11 troubleshooting 61 cellular phone memory cards 35 Certificate of Authenticity 15 cleaning audio CD 47 case 46 CD 47 computer
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 110
    27 diskette drive 34 troubleshooting 63 diskette drive identifying 34 troubleshooting 63 using 34 display troubleshooting 64 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 Using Your Computer 7 domain name 91 double-clicking 29 dragging 29 drivers updating 3 drives CD 11
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 111
    54 replacing 54 function keys 26 G Gateway model number 15 serial number 15, 16 support 16 Web address 3 Web site 3 Gigabit Ethernet 82 H hard drive indicator 11 troubleshooting 65 headphone jack 11, 14 help online 7 using 5 Help and Support 5 searching 6 starting 5 Hibernate mode 11 I i.Link port
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 112
    component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43 memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68 memory card reader locating 10 memory card types supported 35 using 35
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 113
    support for 32 USB support for 32 pointer 28 moving 29 ports See connections power button 11 connector 13 Hibernate mode 11 indicator 11 source problems 22 Standby/Resume 11 troubleshooting 75 turning off computer 24 turning on computer 23 power button 11 printer default 75 inkjet 16 www.gateway
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 114
    16 Standby mode 11 starting computer 11, 23 programs 29 static electricity 50 subnet mask entering 86 support 16 surge protector 22 S-Video (TV) out jack 13 system battery replacing 57 system identification label 15 system restore 48 T tape backup drive 17 TCP/IP protocol 108 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 115
    78 tutorial service 79 telephone support 78 testing network 92 training CD 80 classroom 80 Gateway Learning Libraries 80 Learn With Gateway 80 troubleshooting add-in cards 61 automated system 79 cards 61 CD drive 61 cleaning CD 47 cleaning DVD 47 computer startup 63 diskette drive 63 display
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 116
    troubleshooting 93 workgroup naming 85 working safely 20 Z Zip drive 17 port 11, 14 110 www.gateway.com
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 117
  • Gateway GT5228 | 8511050 - Gateway Computer User Guide - Page 118
    MAN 6BAY MBTX CONS GDE R1 9/05
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
  • 98
  • 99
  • 100
  • 101
  • 102
  • 103
  • 104
  • 105
  • 106
  • 107
  • 108
  • 109
  • 110
  • 111
  • 112
  • 113
  • 114
  • 115
  • 116
  • 117
  • 118
Gateway Computer
User Guide