Gateway ID56 Quick Start Guide
Gateway ID56 Manual
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Quick Start & Troubleshooting Guide TABLE OF CONTENTS Product Registration Welcome Center 16 Internet Security Offer 16 Gateway Recovery Management 17 Your Computer's Documentation 18 21 Protecting your computer 21 Choose an 'Internet Service Provider 21 Network connections 22 Surf the Net - Gateway ID56 | Quick Start Guide - Page 2
help us to provide you with a more personable customer service experience. Another Option Another way to register your Gateway product is to visit our website at www.gateway.com/register. Choose your country and follow the simple instructions. After we receive your product registration, you will be - Gateway ID56 | Quick Start Guide - Page 3
recommends you perform the actions described below before you start working with your computer. Gateway Recovery Management If you should ever encounter a problem with your computer and the troubleshooting steps included in the Quick Start & Troubleshooting Guide did not help fix it, you can run the - Gateway ID56 | Quick Start Guide - Page 4
to avoid health problems. Computer Environment Make Servicing your Computer Do not attempt to service your computer yourself, as opening or removing covers may expose you to dangerous voltage or other risks. Refer all servicing to qualified service personnel. 4 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 5
, • the product has been dropped or the case has been damaged • the product exhibits a distinct change in performance, indicating a need for service • the product does not operate normally after following the operating instructions Note: Adjust only those controls that are covered by the operating - Gateway ID56 | Quick Start Guide - Page 6
or commands. The functions of the keys depend on the program you are using. The keyboard displayed in this guide is just an example. The layout of your keyboard may vary slightly. For a full description of your pad, the pointer will follow this movement. 6 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 7
to zoom or making a circular swirl to scroll through a document. Different types and formats of touchscreen may support different gestures; please see Gateway InfoCentre for more information. Touch Applications Your computer may have some touch-specific programs installed, these provide simplified - Gateway ID56 | Quick Start Guide - Page 8
Hardware and Sound > Tablet PC Settings. On the Display tab, select Calibrate.... Follow the instructions to calibrate the screen. Other options Additional configuration options are available in Start > Control Mixer to access advanced volume control settings. 8 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 9
Volume controls (Volume up/down) 8. Mute 9. Open Record TV 10. Open Guide 10 14 11. Program/Channel up/down 12. DVD Menu 13. Open Live TV regions Your Computer's Drives The drives described below are commonly used on Gateway computers. However, this does not mean that they are present on the - Gateway ID56 | Quick Start Guide - Page 10
. Should this happen, restart your computer by using the Windows Task Manager. ✓ If the tray does not eject, you may try to open it manually: 1. Switch your computer off. 2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a pencil as the lead may - Gateway ID56 | Quick Start Guide - Page 11
✓ Keep the disc tray closed whenever you are not using the drive. Do not touch the optical lens in the drive, if the lens is dirty, the optical drive may not function correctly. ✓ Do not wipe the lens with a normal cloth. Use a cotton swab to gently clean the lens. ✓ The optical drive is classified - Gateway ID56 | Quick Start Guide - Page 12
The ports and connector types described below are commonly used on Gateway computers. However, this does not mean that they are InfoCentre. Precautions ✓ Before you attach any device, check the installation instructions that were supplied with it. ✓ Do not remove a device & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 13
signals in your area. AC Adapter (DC In) - Lets you attach the computer to the the supplied AC adapter. The computer requires a Gateway-certified adapter. Other Features Remote Control Receiver - The remote control receiver (Commercial IR) allows you to control the media functions of your computer - Gateway ID56 | Quick Start Guide - Page 14
this button pressed until all of the LEDs turn off and wait for roughly 30 seconds before turning the computer on again. 14 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 15
failure. Hybrid Sleep may be disabled on certain computers. Note: To learn more about personalising your computer, click on Start > Help and Support. Upgrading your Computer Gateway strives to make your computing experience as easy and pleasant as possible. Because your computing needs may evolve - Gateway ID56 | Quick Start Guide - Page 16
SOFTWARE USING WINDOWS AND YOUR SOFTWARE Gateway computers include software to help An installation wizard will start automatically and all you have to do is follow the instructions on the screen. Welcome Center The first time you turn on your computer, the . 16 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 17
effort is worth it. Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to guided by on-screen instructions. Please read them carefully! 1. Click on Start > All Programs > Gateway, then click on Gateway Recovery Management. Gateway - Gateway ID56 | Quick Start Guide - Page 18
click on Start > All Programs > Gateway > Gateway InfoCentre. Select a category... To update the contents of the User's Guide (you will need an internet connection) simply click on the Check for updates button on the InfoCentre welcome page (see image above). 18 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 19
You should also make regular visits to www.gateway.com and check out the Support section: it contains up-to-date information, pictures and personal videos, create CDs and DVDs, or access content from online services. To start the media program installed on your computer, click on Start > Windows - Gateway ID56 | Quick Start Guide - Page 20
Note: If you have an Internet connection, the Guide (Electronic Program Guide) allows you to view a list of current TV shows. This shows channel and network Web Help button in the error message. Please also see Windows Help and Support for more information. 20 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 21
If you do not have an account, click Sign Up and follow the instructions. Note: All social activities require Internet access. Make sure you are , certainly before you connect to the Internet. Choose an 'Internet Service Provider' Using the Internet has become a natural part of daily computing - Gateway ID56 | Quick Start Guide - Page 22
service instructions. Network Cable (RJ45) A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type of cable may also be used to connect peripheral devices to the access point. 22 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 23
sharing The Internet Connection Sharing (ICS) feature of Microsoft Windows allows you to share a single Internet connection with multiple computers. Built-in support for IEEE 802.11 wireless LANs (WLANs) allows you to create an ad-hoc wireless network. These two features can be used together - Gateway ID56 | Quick Start Guide - Page 24
your keyboard. 2. Reduce, maximize or close the window. 3. Address bar: Type in an Internet address (e.g. www.gateway.com) and press the Enter key on your keyboard, this will take you directly to the address you typed. your reach and frees you from having to 24 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 25
manually organize your files. Google Desktop also helps you gather new gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your gateway to a world of online activities and services - Gateway ID56 | Quick Start Guide - Page 26
time, you should use the programs below and regularly perform the actions described in this guide. Maintenance Recommended maintenance tasks There are several tasks you should perform periodically (about once per chance of a fault developing at a later date. 26 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 27
1. Perform a Disk Cleanup and close all open programs. 2. Click on Start > Computer. Right-click on the OS icon and select Properties. 3. Click on Tools and Defragment now.... 4. Click on the volume you want to defragment and click on Defragment to start. The whole process may take several hours to - Gateway ID56 | Quick Start Guide - Page 28
If you cannot access the Windows desktop: 1. Press the Alt+F10 key upon start-up when the Gateway logo appears. This will open the Recovery Program. 2. Select Windows System Restore and click on Next. when you changed a system setting, and it did not work. 28 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 29
> Windows Update. Security You are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Gateway has pre-installed Symantec's award-winning Norton Internet Security on your computer. The new Norton Internet Security™ runs quietly in the background to - Gateway ID56 | Quick Start Guide - Page 30
spam can infect your computer in various ways, using up resources or clogging up a network. Note: Gateway guarantees that your computer was 100% virus free at the time of purchase and does not cover damages a great start toward keeping yourself safe online. 30 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 31
A complete version of Norton Internet Security™ is pre-installed on your Gateway system. It includes a free trial subscription to protection updates. Make sure in a safe place and try not to use the same password for every service you use online. ✓ Change passwords on a regular basis, at least every - Gateway ID56 | Quick Start Guide - Page 32
bank and credit card companies for anything out of the ordinary. Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behavior (i.e. if you live in Texas varies according to the program installed on your computer. 32 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 33
Windows Firewall Windows has a firewall that protects your computer when connected to the Internet. It stops programs from accessing the Internet without your permission. Certain program need access to the Internet to function properly, or even function at all. If this is the case, you will usually - Gateway ID56 | Quick Start Guide - Page 34
do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update if someone to help you or offering to help someone. 34 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 35
, please read the following. This troubleshooting guide will help you diagnose and solve some common problems. Please note that the solutions proposed your computer and prevent problems in the future. Nothing displays on the screen (page 35) The screen freezes when the Gateway logo displays (page 37 - Gateway ID56 | Quick Start Guide - Page 36
, we advise you to refer to them to remove the device. 2. Try to restart your computer and check if it works fine. 36 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 37
computer using one of the options below. Start your computer in Safe Mode to use basic files and drivers. 1. Switch your computer on. 2. When the Gateway logo appears, press F8 to access the advanced start-up options. 3. Use the arrow keys to highlight Safe Mode and press Enter. Start with the - Gateway ID56 | Quick Start Guide - Page 38
your programs correctly. Ask yourself the following questions and try to find the solution to your problem with the answers proposed. Did you install new programs? Installing new software may cause conflict Click on the Driver tab and select Roll Back Driver. 38 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 39
Support Website on www.gateway.com for downloads as well. Is your computer up-to-date? Malicious programs such as virus and spyware can infect your computer and cause some of your programs to malfunction. To fix this problem and avoid it in the future, make sure you run antivirus and anti-spyware - Gateway ID56 | Quick Start Guide - Page 40
the icon to display it (to reduce clutter in the Notification Area, icons that have not been used in a while are hidden). 40 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 41
given to you by your ISP 3. The server you are trying to connect to is out of order. Check with your ISP whether the service is available. 4. Your Internet settings (browser, email, or connection) may have been changed. When you subscribe, your ISP usually provides connection details (user name - Gateway ID56 | Quick Start Guide - Page 42
is defective. Check the status lights on your modem and refer to manufacturer's documentation. If the problem persists and the connection has been previously working, then contact your ISP. When Surfing the Internet, on the Task Bar at the bottom of your 42 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 43
the service is available problems encountered with printers. Please read your printer's manual for specific instructions. Should you need further assistance, please contact the manufacturer of your printer. Problem guide for information about clearing paper jams. See your printer's manual for information - Gateway ID56 | Quick Start Guide - Page 44
) icon and follow the on-screen instructions. 3. Uninstalling a program a. Click on Start > Control Panel > Programs > Programs and Features. b. Select the program you want to uninstall. c. Click on Uninstall/Change to start the program's uninstall process. 44 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 45
computer when asked to do so by a qualified Gateway technician. Before purchasing a new hardware device, check computer. For best results, an authorized service provider should perform such installation. For have problems installing your new hardware, you should check the supplied manual first. - Gateway ID56 | Quick Start Guide - Page 46
HELPDESK RECOVERING YOUR SYSTEM If the troubleshooting steps (page 35) did not help fix your problem, you can run the Gateway Recovery Management program. This will restore your computer to the same state as when you purchased it, while giving you an option to retain all - Gateway ID56 | Quick Start Guide - Page 47
as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then press Enter. To - Gateway ID56 | Quick Start Guide - Page 48
its factory condition If your computer experiences problems that are not recoverable by other files to your hard drive. This process may take a while, but a Gateway Recovery Management screen shows you its progress. When the recovery has finished, a recovery. 48 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 49
a wireless device will void the authorization to use it. Contact Gateway for service information. Caution: The transmitting device embedded in this computer may and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. - Gateway ID56 | Quick Start Guide - Page 50
Part 68compliant. See installation instructions for details. The Ringer service may be required. The telephone company may request that you disconnect the equipment until the problem authorization to use it. Contact Gateway for service. Caution: The transmitting device embedded Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 51
In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer computers equipped with wireless controllers and wired modems: Hereby, Gateway, declares that the wireless devices provided with this computer - Gateway ID56 | Quick Start Guide - Page 52
United Kingdom. MODIFICATIONS TO THE PRODUCT CE Marking Gateway cannot be held responsible for unauthorized modifications made by shock, connect all local (individual office) computers and computer support equipment to the same electrical circuit of the building wiring. Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 53
, use FTP shielded cables only (cat ≥ 5). During product certification, Gateway used the following cable quality: USB2.0 Certified Cables from Hama 46778 CHASSIS COVER REMOVAL AND REPLACEMENT Before removing the chassis cover to service or modify the equipment, you must disconnect all power and - Gateway ID56 | Quick Start Guide - Page 54
Thus, all plastic parts heavier than 25 grams used in Gateway products are labelled ISO 11469. This label allows a quick an incorrect type. Dispose of used batteries according to the instructions. Mercury advisory For electronic products containing a non-LED- Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 55
or DVD to run. You will find these discs in your computer's packaging. Gateway License Agreement (CD and/or DVD Products). This copy of the original is a portable or home computer. 2. Copyright The SOFTWARE is owned by Gateway or its suppliers and is protected by United States copyright laws and - Gateway ID56 | Quick Start Guide - Page 56
Optical drives 10 DSL 21, 42 DVI port 13 E Electronic Program Guide 20 Email 43 Environment 54 Epilepsy warning 5 Error checking 26 eSATA hardware 36 Internet Connection 21 Firewall 30, 33 Internet Explorer 24 Internet Service Provider (ISP 21 K Keyboard 6, 39 virtual 8 L LAN (Local - Gateway ID56 | Quick Start Guide - Page 57
Windows System Restore 28 T Tablet PC 8 Task Manager 39 Touchpad 6, 39, 40 Touchscreen 7 Troubleshooting Display 40 Internet 41 Keyboard 39 Printer 43 Sound 40 Top cases 35 Touchpad 39 TV tuner 16 Welcome Center 16 Windows Action Center 29, 32 57 - Quick Start & Troubleshooting Guide - Gateway ID56 | Quick Start Guide - Page 58
Windows automatic updates 29, 33 Windows Defender 33 Windows Media Center 9, 19 Windows Media Player 19 Windows Remote Assistance 34 58 - Quick Start & Troubleshooting Guide
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Table of Contents -
1
Quick Start & Troubleshooting
Guide
T
ABLE
OF
C
ONTENTS
Product Registration
2
Important Information
3
Computer Basics
4
Safety and Comfort
......................................................
4
Safety Precautions
................................................
4
Health Precautions
................................................
5
Getting to Know your Computer
..................................
6
Control Devices (Keyboard/Touchpad)
.................
6
Touchscreen (optional)
..........................................
7
Volume Controls
....................................................
8
Remote Control (optional)
.....................................
9
Your Computer’s Drives
........................................
9
Power Supply
......................................................
11
Ports and Connectors
..........................................
12
Turning your Computer ON or OFF
.....................
13
Upgrading your Computer
..................................
15
Internet and Software
16
Using Windows and your Software
............................
16
Welcome Center
..................................................
16
Internet Security Offer
........................................
16
Gateway Recovery Management
........................
17
Your Computer's Documentation
.......................
18
Playing Multimedia Files
.....................................
19
Social Networks (optional)
..................................
21
First steps on the Net
..................................................
21
Protecting your computer
...................................
21
Choose an ‘Internet Service Provider’
.................
21
Network connections
..........................................
22
Surf the Net!
........................................................
24
Helpdesk
26
Safe Computing
...........................................................
26
Maintenance
........................................................
26
Updates
................................................................
29
Security
................................................................
29
Windows Remote Assistance
...............................
34
Diagnose & Repair
.......................................................
35
Top Troubleshooting Cases
.................................
35
Miscellaneous Troubleshooting
...........................
39
Recovering your system
.............................................
46
To recover your system
......................................
46
Recovering pre-installed software and drivers .. 46
Returning to a previous system condition
..........
47
Returning your system to its factory condition.. 48
Regulatory Information
49
Environment
54
Software License
55
Index
56
Copyright ©2010. All Rights Reserved.
GWNB