Gateway ID58 Gateway ID58 Series Reference Guide

Gateway ID58 Manual

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    NOTEBOOK REFERENCEGUIDE
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    your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . 5 Front 6 Left 6 Right 7 Back 9 Bottom 10 Keyboard area
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    off 40 IEEE 802.11 wireless network radio 40 Bluetooth radio 41 Chapter 4: Using Drives and Accessories . . . 43 Using the DVD drive 44 Identifying drive types 44 Using a DVD drive 45 Using an eSATA (external SATA) hard drive 46 Using the memory card reader 47 Memory card types 47 Inserting
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    Cleaning the exterior 75 Cleaning the keyboard 75 Cleaning the notebook screen 76 Maintaining the battery 76 Storing batteries 77 Cleaning CDs or DVDs 77 Recovering your system 78 Creating recovery discs 79 Recovering pre-installed software and drivers . . 81 Returning to a previous system
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    Contents DVD drives 92 Ethernet 93 File management 94 Hard drive 94 Internet 95 Keyboard 96 Media Center 97 Memory 100 Memory card reader 101 Modem (cable or DSL 101 Modem (dial-up 101 Mouse 105 Networks (wired 106 Networks (wireless 108 Passwords 110 Power 111 Printer 111 Sound
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    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1
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    information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an
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    key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 3
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    CHAPTER 1: About This Reference 4
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    CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5
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    CHAPTER 2: Checking Out Your Notebook Front Left Monitor HDMI out Ethernet USB port jack jack port eSATA jack Memory card reader Component Monitor port HDMI out jack Ethernet jack Icon HDMI Description Plug an analog VGA monitor or projector into this port. For more
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    eSATA jack www.gateway.com Icon Description Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. eSATA Connect an external SATA hard drive to this optional jack. Right Headphone Microphone jack jack DVD drive USB port Power
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    Plug the AC adapter cable into this connector. Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see "Using the memory card reader" on page 47. The memory card reader supports Memory Stick®, Memory Stick Pro
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    Back www.gateway.com Kensington lock slot Component Icon Kensington™ lock slot Modem jack Ventilation fan Modem Ventilation fan jack Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug a dial-up modem cable into this optional jack. For more
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    Out Your Notebook Bottom Battery Battery lock Battery latch Memory bay Ventilation slots and cooling fan Component Icon Battery Battery lock Battery latch Memory bay Hard drive bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock the battery. For more
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    www.gateway.com Component Icon Hard drive bay Ventilation slots and cooling fan Description The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm
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    32. Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used. For more information, see "Using page 64. Optical drive eject button Ejects the optical disk from the drive. For more information, see "Using a DVD drive" on page 45.
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    www.gateway.com LCD panel Webcam curtain switch Webcam Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. For more information, see "Using the webcam" on page 36. Webcam curtain switch Ensures user privacy by covering the webcam lens
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    CHAPTER 2: Checking Out Your Notebook 14
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    safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad
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    to the floor. • Adjust the screen so it is perpendicular to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called "laptops," do not use your notebook while it rests on your unprotected lap. Notebook operating temperatures can become quite
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    www.gateway.com • Avoid focusing your eyes on your screen for long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects. • Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top
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    the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. Caution Make sure that you use the AC adapter that came with your notebook or
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    www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator
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    the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 2. Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss
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    gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook modem, or Ethernet network jack. Connecting the optional dial-up modem Your notebook may have a built-in 56K modem that you can use to connect
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    CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 22
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    above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 64. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 23
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    each device for its setup instructions. 5 To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used
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    www.gateway.com To put your notebook to sleep: • Click (Start), then click (power). The notebook saves your session and partially five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close
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    pressed that affects how the keyboard is used. The status indicators are located below the screen. Bluetooth HDD Num lock Caps lock Battery Power Indicator Icon Bluetooth Hard drive Description ❥ LED on - Bluetooth communication is turned on. ❥ LED off - Bluetooth communication is turned off
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    is very low. ❥ LED 1 second on, 1 seconds off - Battery is malfunctioning. Important: This LED only lights up when your notebook is connected to AC power or the battery charge is very low. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED
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    Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock
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    www.gateway.com Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Description Function keys Press these keys labeled F1 to F12 to perform actions in
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    the FN key and a system key at the same time, your notebook performs the action identified by the text or icon on the key. Press and in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication. Important: The wireless network switch must be in
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    www.gateway.com Press and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Previous-Skips back one CD track or DVD chapter. Next-Skips
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    of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to
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    mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Tip You may have received your notebook with the EZ Pad
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    Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Position the pointer over the object. Press the left button twice in drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. 34
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    screen brightness reduced and the graphics chip will be switched to a lower speed. Press the Gateway Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless
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    CHAPTER 3: Setting Up and Getting Started Button Description MyBackup key-launch Gateway MyBackup solution. The Gateway MyBackup solution is a simple three-step process that allows you to create backup with the webcam, you can take pictures or create video clips. Webcam curtain switch Webcam 36
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    www.gateway.com Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide.
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    to adjust the overall volume of your notebook. To adjust the overall volume level using . -ORUse the volume control buttons on the keyboard. For more information, see "System key combinations "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click
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    www.gateway.com 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume
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    off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth
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    + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press ENTER
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    CHAPTER 3: Setting Up and Getting Started 42
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    CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using an eSATA (external SATA) hard drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 43
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    drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive Use your drive for... logo... type... DVD drive Installing programs, playing audio CDs, playing DVDs
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    and Blu-ray Discs, accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and Blu-ray discs. Using a DVD drive Important Prerecorded DVD discs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to
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    about cleaning a CD or DVD, see "Cleaning CDs or DVDs" on page 77. [ Optical drive eject button Optial disk access indicator To remove a CD or DVD: 1 Press the eject button on the DVD drive. Using an eSATA (external SATA) hard drive To connect your eSATA hard drive to your notebook: 1 Turn off
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    www.gateway.com 4 Turn on your notebook. Important For more information about using your eSATA hard drive, see your drive's documentation. Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to
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    you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. USB ports support plug-and-play and hot swapping, which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port. When you
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    www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For
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    CHAPTER 4: Using Drives and Accessories Viewing the display on a projector, monitor, or television You can use your notebook for giving presentations by connecting an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and
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    www.gateway.com 3 Plug the other end of the VGA cable into the monitor port on your notebook. -ORPlug the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn
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    CHAPTER 4: Using Drives and Accessories 7 Press FN+F4 to switch between viewing the display a monitor, projector, or television is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep mode. Adjusting the Center" in your online User Guide. 52
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    www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the monitor, projector, or television as a "mirror" (duplicate) of the notebook display (both displays have the same
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    CHAPTER 4: Using Drives and Accessories To use a see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary. 4 Click
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    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 55
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    . This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved
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    Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard
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    until it snaps into place. 6 Slide the battery lock to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and
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    • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the DVD drive only when necessary. This drive uses a large amount of power. • Recharge the battery often, take an extra battery, and fully recharge the batteries before traveling. For
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    , or an automobile cigarette lighter, use an airplane/ automobile power adapter or power inverter. Save the battery for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks
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    www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that
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    as when the display or hard drive is automatically turned off. You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power
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    www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may , then click Help and Support. Type the keyword power plan in the Search Help box, then press ENTER. 63
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    plan window opens. 64 3 Click a setting on the left side of the screen that you want to change. The top three settings are not tied to a about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press
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    www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then
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    CHAPTER 5: Managing Power 66
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    CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 67
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    detector. • Turn off you notebook for takeoff and landing. • Turn off all wireless devices while in the aircraft. Dial-up modem • Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters
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    www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see "Legal Information" on page 117 for general wireless regulatory guidelines. • Every country has different restrictions on the use of wireless devices. If your
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    must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must
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    " in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge protector to protect your notebook from power surges. • To get the best performance from your notebook, avoid using the
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    and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management. 72
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    CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 73
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    strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your notebook when the drive indicator is on because data
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    www.gateway.com • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To
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    screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. Maintaining the battery The life span of a notebook battery charged lithium-ion battery does not cause any harm because it has no "memory." Batteries with fuel gauges (notebooks) should be
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    prices. While it makes sense to have 2 or 3 extra batteries, so that you always have a fresh one charged up and ready to go, if you buy batteries the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center
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    CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 87 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (
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    discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drive's entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc
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    its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple
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    www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New
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    Notebook 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen prompts and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to
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    www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2
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    a replacement hard drive, see "Recovering from your recovery discs" on page 86. Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management
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    restarts. 6 Follow the on-screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Completely
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    you can select which device to start from, such as the hard drive or an optical disc. 3 Use your arrow keys to select CDROM/DVD, then press ENTER. Windows installs from the recovery disc you inserted. 4 Insert the second recovery disc when prompted, then follow the on-screen prompts to complete the
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    CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87
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    remove the memory bay cover or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the
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    sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make
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    CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • Disconnect the using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-
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    For instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook away unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels
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    DVD drives 92 Your notebook does CDs on your notebook. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 77. An audio CD does not produce sound • Make sure that the CD
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    disc's regional code and your DVD drive's regional code match. • Make sure that a DVD player program has been installed on your notebook. For instructions on playing a DVD, see "Playing music and movies" in your online User Guide. A DVD does not produce sound on a television • Audio is transmitted
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    box, then press ENTER. You see a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. 94
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    .gateway.com The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook
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    service • The condition of the Internet computers to which you connect and the number of users accessing those computers • The complexity of graphics and multimedia on Web pages • Having multiple Web browsers open, performing multiple downloads, and having multiple programs open on your notebook
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    in the keyboard, turn off your notebook and unplug the keyboard. Clean the keyboard and turn it upside down to drain it. Let the keyboard dry before using it again. If the keyboard does not work after it dries, you may need to replace it. Media Center This section only covers problems relating to
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    , a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be
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    , your notebook detects whether you are using a VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image
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    and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 107
    gateway.com You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook your modem for additional troubleshooting information. Modem (dial-up
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 108
    to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 109
    gateway sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads call your telephone service and have the support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 110
    8: Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 111
    is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 112
    Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 113
    gateway your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and access the Internet through your home network. Caution If your notebook was a member of a domain before you join a workgroup troubleshooting information. 107
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    CHAPTER 8: Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 115
    gateway.com You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web • If your access point uses WEP, go to the Wireless point. This reestablishes communication between your Internet Service Provider and your modem and between your modem
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    CHAPTER 8: Troubleshooting You cannot see other computers on your network • Your notebook may not have the same workgroup name as the other computers on your network. For more information, see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 117
    www.gateway.com Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see "Connecting the AC adapter" on page 18. • If your notebook is plugged into a surge protector, make
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 118
    . 2 Click Hardware and Sound. 3 Click Printers. 4 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 119
    instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound Help For more information about troubleshooting sound
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 120
    is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 121
    description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The Setup Guide includes the Gateway Customer Care telephone
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 122
    CHAPTER 8: Troubleshooting 116
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 123
    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 124
    line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards instructions marked on the notebook and in the documentation before you operate your notebook. Retain all safety and operating instructions for future use. • Do not use this notebook
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 125
    or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 126
    shields are in place and the notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Additional limitations, cautions, and concerns for
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 127
    .gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 128
    notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • AJ2 • AJ6 • AJ2A / AJ2B • AJ6A / AJ6B This device complies with Part which is Part 68-compliant. See installation instructions for
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 129
    is on the system label. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 130
    ) is typical. This device should be used more than 8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada. Operation of this device is
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 131
    of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 132
    Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide of or recycling used batteries properly. With your help
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 133
    Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual notebook has a DVD drive
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 134
    APPENDIX A: Legal Information 128
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    31 stop button 31 troubleshooting 113 audio CD cleaning 77 inserting 45 automobile power adapter 60 B battery alternate power sources 60 performance 58 monitoring charge 56 recharging 18, 56 release latch 10 replacing 57 storing 77 troubleshooting 111 bays battery 57 hard drive 11 memory 10 Bluetooth
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 136
    45 manual eject hole 45 CD drive See DVD drive cellular phone memory cards 47 Certificate of Authenticity 3 changing battery 56 cleaning audio CD 77 case 75 CD 77 DVD 77 keyboard 75 LCD panel 76 notebook exterior 74 screen 76 clicking 33 closing unresponsive program 25 connecting AC adapter 18
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 137
    37 switching 30 troubleshooting 91 display properties adjusting 52 documentation User Guide 2 double-clicking 34 dragging 34 drivers re-installing 78, 81 drives Blu-ray disc 45 DVD 44 DVD/CD-RW 7, 44 DVD±RW 7, 45 hard drive 11 identifying drive types 44 multi-format DVD±RW 7, 45 troubleshooting 90
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 138
    Index opening 34 function keys 29 G Gateway contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 81 re-installing programs 81 re-installing software 81 H hard drive bay 11 indicator 26 troubleshooting 94 HDMI (TV) out jack 6, 7 HDMI port 30,
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 139
    pointer 33 screen objects 34 MP3 player memory cards 47 multimedia adjusting volume 38 using DVD drive 44 mute button 36 muting sound 36, 38 MyBackup key 36 N navigation keys 29 network troubleshooting 106, 108 network jack 6, 21 networking turning off Bluetooth 41 turning off wireless Ethernet 40
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 140
    disk access indicator 12 Optical drive eject button 12 P packing notebook 68 password 70, 110 startup 70 supervisor 70 user 70 PDA memory cards 47 peripheral devices 48 Plug and Play devices USB support for 48 pointer identifying 32 moving 33 ports See connections power AC adapter 18, 60 advanced
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 141
    emptying 94 regional code DVD 45 re-installing defaults 84 drivers 78, 81 programs 78, 81 software 78, 81 Windows 78 with Gateway Recovery Center 81 with Windows System Restore 82 replacing See installing resetting notebook 25 restarting notebook 25 restoring defaults 84 drivers 78, 81 programs 78
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 142
    toggle 35 travel tips 67 troubleshooting audio 113 battery 111 diskette drive 90 display 91 DVD drive 92 external monitor 114 faxes 104 files 94 general guidelines 88 hard drive 94 Internet connection 95, 103 keyboard 96 LCD panel 91 Media Center 97 memory 100 memory card reader 101 modem 101
  • Gateway ID58 | Gateway ID58 Series Reference Guide - Page 143
    on Bluetooth 30 notebook 23 wireless Ethernet 35 wireless network 35, 40 TV out (HDMI) jack 6, 7, 50 U USB connecting device 49 port 48 USB port 7 user password 70 webcam 12, 13, 36 webcam curtain switch 13 Windows key 29 Product Key Code 3 Windows System Restore 78 wired Ethernet troubleshooting
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    Index 138
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