Gateway LX4720 8513028 - Gateway Hardware Reference Guide
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- Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 2
- Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 3
Contents Chapter 1: About This Reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 2 Microsoft Certificate of Authenticity 3 Chapter 2: Checking Out Your Computer . . . . . 5 Front 6 Back 8 Chapter 3: Setting Up and Getting Started . . 11 Working - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 4
disc drive 43 Replacing the memory card reader 45 Adding or replacing a hard drive 47 Adding or replacing an expansion card 48 Chapter 5: Maintaining Your Computer . . . . . 51 Setting up a maintenance schedule 52 Creating system recovery discs 52 Caring for your computer 53 Cleaning your - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 5
reader 80 Mouse 80 Keyboard 81 Files 81 Memory 83 Audio 84 Passwords 84 Expansion cards 85 Media Center 85 Checking for device problems 87 Recovering your system 88 Creating recovery discs 89 Recovering pre-installed software and drivers 91 Returning to a previous system condition 92 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 6
Contents Before calling Gateway Customer Care 96 Calling Customer Care 96 Appendix A: Legal Notices 97 Index 107 iv - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 7
CHAPTER1 About This Reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 8
your computer's label. The Support page also has links to additional Gateway documentation and detailed specifications. Accessing the online User Guide In addition to this guide, your User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 9
www.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the back or side of your computer includes the product key code for your operating system. If you ever reinstall Windows from the installation DVD, you will need to enter these numbers - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 10
CHAPTER 1: About This Reference 4 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 11
CHAPTER2 Checking Out Your Computer • Front • Back 5 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 12
CHAPTER 2: Checking Out Your Computer Front Important Your computer's hardware options , port locations, and indicators may vary from this illustration. Memory card reader Optical disc drive USB ports Copy button Optical disc drive (optional) IEEE 1394/ FireWire™ port Microphone jack Headphone - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 13
www.gateway.com Component Icon Memory card reader Optical disc drive Video, Audio left, and Audio right jacks (optional) IEEE 1394 port Description Insert a memory card from a digital camera, MP3 player, PDA, cellular telephone, or other device into the memory card reader. Use this drive to - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 14
CHAPTER 2: Checking Out Your Computer Back Important Your computer's hardware options and port locations may vary jack Rear surround speaker jack Center/subwoofer jack Audio in/side speaker jack Case cover thumbscrew Video card (optional) TV tuner card (optional) Wireless network card (optional) - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 15
www.gateway. and an HDMI input jack on a TV or other A/V device. HDMI carries a high-quality digital video and digital audio signal. Plug IEEE 1394 (also known digital sound. Plug a microphone into this jack. This jack is user configurable for one of the following: Headphone: Plug headphones or - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 16
CHAPTER 2: Checking Out Your Computer Component Icon Ethernet (network) jack Rear speaker jack (black plug) Center/subwoofer jack (orange plug) (optional) Audio input (Line in) jack (blue plug) -ORSide speaker jack Video card (optional) TV tuner card (optional) Wireless network card (optional) - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 17
Connecting a dial-up modem • Starting your computer • Turning off your computer • Restarting (rebooting) your computer • Using the keyboard • Using the mouse • Using optical drives • Using the memory card reader • Adjusting the volume • Configuring the audio jacks • Installing a printer, scanner, or - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 18
CHAPTER 3: Setting Up and Getting Started Working safely and comfortably Before using your computer, follow these general guidelines for setting up a safe and comfortable work area and avoiding discomfort and strain: • Keep hands and arms parallel to the floor. • - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 19
www.gateway.com Reducing eye strain Sunlight or bright indoor lighting should not reflect on the monitor screen or shine directly into your eyes. • Position the computer desk and back of the chair so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 20
problems Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer TV jack. During an electrical storm, unplug both the surge protector and the modem. During a power surge, the voltage level of electricity coming into your computer - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 21
board, add-in cards, and peripheral devices. The power supply's voltage selection for your location is typically set correctly for your location at the factory, but you can change it to match the electrical service network, see your online User Guide. You can connect your computer to a cable or DSL - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 22
it switches to normal speed. 3 If you are starting your computer for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 4 Attach and turn on any USB or audio peripheral devices, such as printers, scanners, and speakers. If - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 23
www.gateway.com 5 To open your computer's Start menu, click (Start). From that menu, you can run programs and search for files. For more information on using your computer's menus, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your computer Tip For more - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 24
the arrow next to the lock icon, then click Shut Down. The computer turns off. 2 To completely disconnect all power (such as for servicing internal components), also disconnect the power cord. Restarting (rebooting) your computer As a troubleshooting step, you may need to restart (reboot) your - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 25
gateway.com 2 If your computer does not turn off, press and hold the power button until the computer turns off (about five seconds), then press it again to turn the computer about the function key actions. Press these keys to play your audio files and to adjust the volume. Press this key to open - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 26
(NUM LOCK) is turned on. Using the mouse Scroll wheel Right button Left button The mouse is a device that controls the pointer movement on the computer display. This illustration shows the standard mouse. 20 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 27
www.gateway.com As you move the mouse, the pointer (arrow) on the and place it in the middle of the mouse pad, then continue moving the mouse. Select an object on the computer display Position the pointer over the object. Quickly press and release the left mouse button. This is called clicking. - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 28
button and hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want it. This is called see the "Customizing" chapter in your online User Guide. For instructions on how to clean the mouse, see "Cleaning the mouse" on page 55. - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 29
www.gateway.com Using up. 3 Press the eject button to close the tray. Identifying optical drive types Your computer may contain one of the following drive types. Press the drive's eject button, then Installing programs, playing audio CDs, and accessing data. CD-RW Installing programs, playing - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 30
, accessing data, and recording video and data to CDs and DVD+R, DVD+RW, DVD-R, and DVD-RW discs. Double layer DVD+RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to CDs and double layer DVD+R discs. Note: To use the double layer capability of - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 31
several gigabytes of data can fit on a single disc. DVDs can be played on a DVD player or a DVD drive-equipped computer. For more information about playing DVDs, see your online User Guide. Playing a Blu-ray Disc Blu-ray Disc is a high-capacity optical disc that can store much more data than a DVD - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 32
information, see your online User Guide. Using the memory card reader You can use the optional memory card reader to transfer pictures from a digital camera to your computer. You can also use the memory card reader to transfer data between your computer and a device that uses memory cards, such as - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 33
www.gateway.com Memory card types The memory card reader supports several memory card types. To determine which types are supported insert a memory card: 1 Insert the memory card into the appropriate memory card slot. 2 To access a file on the memory card, click (Start), then click Computer. Double- - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 34
the volume You can adjust volume using your speakers' controls or the Windows volume controls. You can also adjust the volume of specific sound devices in your computer. To adjust the overall volume using hardware controls: • If you are using external speakers, turn the knob on the front of the - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 35
www.gateway.com 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click window to close it. Help For more information about adjusting the volume, click Start, then click Help and Support. Type adjusting volume in the Search Help box, then press ENTER. 29 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 36
Follow the on-screen instructions to configure the audio jacks for your speaker setup. Installing a printer, scanner, or other device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Your computer has one or more - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 37
www.gateway.com IEEE 1394 and USB ports support plug-and-play and hot-swapping, which means that your computer will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your computer will prompt you to install any - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 38
CHAPTER 3: Setting Up and Getting Started 32 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 39
CHAPTER4 Upgrading Your Computer • Preventing static electricity discharge • Opening the case • Closing the case • Replacing the color panel • Installing memory • Adding or replacing an optical disc drive • Replacing the memory card reader • Adding or replacing a hard drive • Adding or replacing an - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 40
wrist strap (available at most electronics stores) and attach it to a bare metal part of your computer. • Turn off your computer. • Touch a bare metal surface on the back of the computer. • Unplug the power cord and the modem and network cables. Caution ESD can permanently damage electrostatic - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 41
the power cord and modem cable before opening the case. To remove the left side panel: 1 Follow the instructions in "Preventing static electricity discharge" on page 34. 2 Shut down your computer, then disconnect the power cord and modem, network, and all peripheral device cables. 3 Press the power - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 42
electrical voltages and moving parts, turn off your computer, then unplug the power cord and modem cable before opening the case. To remove the right side panel: 1 Make sure that the left side panel has already been removed by following the instructions in "Removing the left side panel" on page - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 43
www.gateway.com Removing the front bezel Tip The bezel is the front "face" piece of your computer that has the optical drive faces and the brand logo. It must be removed for some upgrading tasks. To remove the front bezel: 1 Remove the side panels by following the instructions in "Removing the left - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 44
case Replacing the front bezel To replace the front bezel: 1 Slide the tabs on the bezel into the slots on the front of the computer until the tabs snap into place. 2 Replace the side panels that you removed previously by following the instructions in "Replacing the side panels" on page 39. 38 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 45
www.gateway.com Replacing the side panels To replace the side panels: 1 Make sure that all internal cables are arranged inside the computer so they will not be pinched when you close the computer. 2 Slide the side panels toward the front of the computer until the backs of the side panels are flush - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 46
CHAPTER 4: Upgrading Your Computer Replacing the color panel To replace the color panel on the front bezel: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 Press the lower panel release tabs up, and press the upper panel release tabs inward. The - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 47
www.gateway.com 3 Slide the new color panel into position, then firmly press it against the front bezel until it clicks into place. 4 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. Installing memory When you upgrade the computer memory, make sure - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 48
secure the memory module automatically. 6 Replace the side panel by following the instructions in "Replacing the side panels" on page 39. 7 Return your computer to its upright position. 8 Reconnect the cables and the power cord. 9 Turn on your computer. Windows starts and the Windows desktop appears - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 49
www.gateway.com Adding or replacing an optical disc drive Tools You need a Phillips screwdriver to add or replace an optical drive. To add replace an optical drive: 1 Remove the front bezel by following the instructions in "Removing the front bezel" on page 37. 2 If you are installing a new drive ( - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 50
CHAPTER 4: Upgrading Your Computer 5 Remove the two drive retention screws. Drive retention screws cables using your notes from Step 3, or according to the manufacturer's instructions. 9 Replace the front bezel by following the instructions in "Replacing the front bezel" on page 38. 10 Replace the - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 51
gateway.com Replacing the memory card reader Tools You need a Phillips screwdriver to replace the memory card reader. To replace the memory card reader: 1 Remove the front bezel by following the instructions of your computer case. You must remove it to perform maintenance on the memory card reader. - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 52
appropriate cables into the card reader. 8 Place the top bezel on top of the computer, then slide the bezel toward the front of the computer until it clicks into place. 9 Reinstall the front bezel by following the instructions in "Replacing the front bezel" on page 38. 10 Reinstall the side panels - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 53
www.gateway.com Adding or replacing a hard drive To add or replace a hard drive: Tools You need a Phillips screwdriver to add or replace a hard drive. 1 Remove the left side panel by following the instructions in "Removing the left side panel" on page 35. 2 Disconnect and label all hard drive cables - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 54
CHAPTER 4: Upgrading Your Computer 4 If you are replacing a drive, note any jumper settings on the old drive and set the jumper on the new drive to be the same. - OR If you are adding a new drive, set the jumper as instructed by the drive's user guide. 5 Slide the new hard drive into the cage, then - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 55
www.gateway.com 3 Remove the Phillips screw that secures either the metal slot cover your notes from Step 2. If you have added a new expansion card, connect its cables according to its user guide. 7 Secure the new expansion card to the case using the screw you removed previously. 8 Replace the left - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 56
CHAPTER 4: Upgrading Your Computer 50 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 57
CHAPTER5 Maintaining Your Computer • Setting up a maintenance schedule • Caring for your computer • Cleaning your computer • Updating Windows • Using BigFix • Managing hard drive space • Scheduling maintenance tasks • Moving from your old computer 51 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 58
X Scan hard drive for errors X X Defragment hard drive X X Back up files X X X Clean computer case and X peripheral devices Creating system recovery discs You should create your system recovery discs as soon as possible. For instructions, see "Creating recovery discs" on page 89. 52 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 59
www.gateway.com Caring for your computer To extend the life of your computer: • Be careful not to bump or drop your computer, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your computer, we recommend that you put it in - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 60
of air that has a narrow, straw-like extension • Cotton swabs • An optical disc drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through it. To avoid possible injury from electrical shock, unplug the power - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 61
www.gateway.com Cleaning the keyboard You should occasionally clean the keyboard to remove remove dust and lint trapped under the keys. 2 If you spill liquid on the keyboard, turn off your computer and turn the keyboard upside down. Let the liquid drain, then let the keyboard dry before trying to use - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 62
can also be controlled through the Windows Security Center. For more information, see "Protecting Your Computer" in your online User Guide. Help For more information about Windows Update, click Start, then click Help and Support. Type windows update in the Search Help box, then press ENTER. 56 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 63
www.gateway.com Using BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon. To - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 64
to check hard drive space, delete unnecessary files, defragment files, and back up files. Checking hard drive space To check hard drive space: Shortcut Start Á Computer Á right-click drive Á Properties 1 Click (Start) then click - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 65
www.gateway.com 2 Right-click the drive that you want to check for available file and files in the Recycle Bin, to free hard drive space. To delete unnecessary files: Shortcut Start Á Computer Á right-click drive Á Properties Á Disk Cleanup 1 Click (Start), All Programs, Accessories, System Tools, - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 66
folders for the currently logged in user. • Files from all users on this computer cleans all folders. The Disk files, click Start, then click Help and Support. Type disk cleanup in the Search Help problems. To check the hard drive for errors: 1 Click (Start) then click Computer. The Computer window - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 67
gateway problems that it found. 4 Correct any problems that are found by following the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support it is normal. In order for your computer to use a file, Windows must - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 68
To defragment the hard drive: 1 Disconnect your computer from the network. 2 Click (Start), All Programs, For more information about defragmenting the hard drive, click Start, then click Help and Support. Type defragmenting in the Search Help box, then press ENTER. Backing up files Backing - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 69
www.gateway.com To back up files: 1 Click (Start) then click Computer. The Computer window opens. 2 Right-click the drive that you want to back up, click Properties, then click the Tools tab. 3 Click Backup Now, then click Run a file backup now. 4 Follow the on-screen instructions to select a backup - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 70
your drives for errors. Important Your computer must be on during scheduled tasks. If your computer is off, scheduled tasks will not run -screen instructions to finish setting up and scheduling the task. Help For more information about scheduling tasks, click Start, then click Help and Support. Type - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 71
www.gateway.com Moving from your old computer Transferring files and settings automatically You can move your files, folders, software settings, and user account settings (such as display, Internet, and e-mail settings) from your old computer to your new one using Windows Easy Transfer, providing - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 72
CHAPTER 5: Maintaining Your Computer Transferring files and settings manually You can manually transfer your personal data files by - OR In Windows 98, Windows Me, or Windows 2000, double-click the My Computer icon on the desktop. Go to the next step. 2 Double-click the C:\ drive icon. 3 Double- - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 73
www.gateway.com Finding other files Use Windows Find or Search to locate other personal data files. For more information, see "Using Windows" in your online User Guide. You can often identify different data file types by looking at the file's extension (the part of the file name following the last - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 74
CHAPTER 5: Maintaining Your Computer 68 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 75
CHAPTER6 Troubleshooting • Error messages • Internet and networking • Power • Display • Printing • Optical discs • Memory card reader • Mouse • Keyboard • Files • Memory • Audio • Passwords • Expansion cards • Media Center • Checking for device problems • Recovering your system • Technical support - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 76
devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error occurs in a program, see the program's printed documentation or the online help. Help For more information about troubleshooting, click Start, then click Help and Support. Type - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 77
gateway.com Error messages Error message "Insufficient disk space" "Data error" "General failure reading drive C" "Operating system not found" "Unable to locate host" "Download Error" "Memory error" "Not enough memory Guide" on page 86. See "You see a "Memory error" message" on page 83. See "You see a - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 78
. See more troubleshooting at "Modem (dial-up)" on page 74. • Make sure that your account with your Internet service provider (ISP) is set up correctly. For help, contact your ISP technical support. • Your ISP may be having connection problems. Contact your ISP technical support to determine whether - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 79
e-mail address. Modem (cable or DSL) My computer cannot connect to the Internet. • Make sure that your modem is connected to the network jack. • See the documentation that came with your modem for additional troubleshooting information. • Contact your modem manufacturer for technical support. 73 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 80
. • Check for line noise (scratchy, crackling, or popping sounds), which is a common problem that can cause the modem to connect at a slower rate, interrupt downloads, or even disconnect. You can also call your telephone service and have the telephone line checked for noise or low line levels. • Try - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 81
technical support. • Review the troubleshooting information under "Internet and networking" on page 72. Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 82
or other network device. • Make sure that the other computers are turned on. • If you are using a troubleshooting help, see the documentation for your network components. Help For more information about network troubleshooting, click Start, then click Help and Support. Type network troubleshooting - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 83
gateway.com Power Your computer will not turn on • Make sure that the power cord is connected to an AC power source and to your computer, and that your computer Windows. For instructions, see your online User Guide. The computer is on, but there is no picture • Make sure that the computer is not in - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 84
Troubleshooting display settings. For instructions, see your online User Guide. • For more information about display types, see your display and video card documentation. Help For more information about changing the screen resolution, click Start, then click Help and Support - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 85
, see "Cleaning optical discs" on page 56. • Update the device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. An audio disc does not produce sound • Make sure that the Windows volume - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 86
CHAPTER 6: Troubleshooting • The regional code of the movie disc may not match device driver. For instructions, see "Checking for device problems" on page 87. • Your computer may be experiencing some temporary memory problems. Restart your computer. Memory card reader Drive letters for the memory - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 87
gateway keyboard port works. Liquid spilled in the keyboard • Turn off your computer and unplug the keyboard. Wipe off the keyboard, blow the inside dry instructions, see "Deleting unnecessary files" on page 59. Help For more information about file management, click Start, then click Help and Support - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 88
CHAPTER 6: Troubleshooting A file was accidentally deleted • If a file was deleted while instructions on fixing hard drive problems, see "Checking the hard drive for errors" on page 83. The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If your computer - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 89
the on-screen instructions. 5 Click OK. Help For more information about checking the hard drive for errors, click Start, then click Help and Support. Type checking for disk errors in the Search Help box, then press ENTER. Memory Help For more information about troubleshooting memory errors, click - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 90
speakers are turned on, and check the speaker connections. See your speakers' user guide for more troubleshooting tips. • Make sure that your computer's universal audio jacks are configured correctly. For more information, see "Configuring the audio jacks" on page 30. • If you are trying to play an - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 91
the highest quality output your TV and computer supports: • A/V cables (basic) • S-Video (fair, but not optimized for computer video display) • VGA (good) • DVI (better) • HDMI (best) • Quality of video cables-Poor quality video cables can cause problems. Gateway recommends using high-quality video - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 92
may need to lower the computer's screen resolution to 800 × 600 or 640 × 480. For more information about changing the screen resolution, see your online User Guide. • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 93
Search automatically for updated driver software and follow the on-screen prompts. - OR To check for specific problems, right-click the device, then click Properties and examine the information within each of the tabs. Write down this information for future reference and troubleshooting. It may also - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 94
Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 69 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 95
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 96
Troubleshooting The Create Backup Disc dialog box opens. This dialog box tells you the number of blank, recordable discs you will need to complete the recovery descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple discs are required, - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 97
pre-installed on your computer, follow the instructions for updating drivers in "Checking for device problems" on page 87. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 98
Troubleshooting 3 Click Contents. A list of software and device drivers . In most cases of hard-to-resolve software problems, you can return to one of these restore points or device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 99
to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you have created. Caution This - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 100
CHAPTER 6: Troubleshooting Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Restore system - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 101
from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Restore system from factory default. Caution Continuing the process will erase all files - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 102
CHAPTER 6: Troubleshooting Technical support Before calling Gateway Customer Care If you have a technical problem with your computer, follow these recommendations before contacting Gateway Customer Care: • Make sure that your computer is connected correctly to an AC power outlet that is supplying - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 103
APPENDIXA Legal Notices • Important safety information • Regulatory compliance statements • Environmental information • Notices 97 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 104
instructions to help guard against personal injury and damage to your Gateway system. Your Gateway the factory to the correct voltage. • Openings in the computer case are provided for ventilation. Do not block or cover If your system is fitted with a TV Tuner, cable, or satellite receiver card, make - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 105
board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the computer the user is encouraged to try to correct - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 106
an experienced radio/TV technician for Responsible party: Gateway, Inc. 7565 CFR 47) rules. On the computer or modem card is a -compliant. See installation instructions for details. The service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 107
gateway computer or users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 108
other than those specified in this manual may result in hazardous radiation exposure. TV/cable TV tuner cards) External television antenna grounding Important The instructions are for the person who installs cable to the system. Gateway assumes you are qualified in the servicing of computer - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 109
www.gateway.com Power lines Warning When installing or realigning an outside 6 5 4 3 1 2 Antenna and satellite grounding Reference Grounding component 1 Electric service equipment 2 Power service grounding electrode system (NEC Art 250, Part H) 3 Ground clamps 4 Grounding conductors - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 110
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide writing from Gateway. The information in this manual has been - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 111
the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside their respective companies. Macrovision statement If your computer has a DVD-compatible drive and an analog TV Out port, the following paragraph applies: This - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 112
APPENDIX A: Legal Notices 106 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 113
replacing expansion 48 slots 26 troubleshooting add-in card 85 troubleshooting expansion 85 troubleshooting memory card 80 TV tuner 10 types of memory cards supported 27 case closing 38 opening 35 CD cleaning 56 copying 26 inserting 23 playing audio 25 recording 26 troubleshooting 79 CD drive adding - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 114
screen 55 clicking 21 closing computer case 38 front bezel 38 unresponsive program 18 color panel replacing 40 configuring audio jacks 30 speakers 30 connecting diagnostics 75 dialing properties 74 troubleshooting 74 troubleshooting connection speed 75 digital audio out 9 digital camera locating - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 115
www.gateway.com locating IEEE 1394 port 7, 9 DIMM See memory Disk Cleanup 59 Disk Defragmenter 61 display cleaning 55 troubleshooting 79 documentation User Guide 2 double-clicking 21 dragging 22 drivers re-installing 88, 91 drives backing up files 62 CD 23 checking for errors 60, 83 checking for - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 116
30 installing devices 30 digital camera 30 digital video camera 30 front bezel 37 memory 41 peripheral devices 30 printer 30 scanner 30 side panel 35, 36 Internet troubleshooting 72, 75 J jacks audio left 7 audio right 7 See connections video 7 K keyboard buttons 19 cleaning 55 features 19 110 PS - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 117
www.gateway.com extending computer life 53 suggested schedule 52 using Task Scheduler 64 media card reader 7 media reader See memory card reader memory adding 41 installing 41 replacing 41 troubleshooting 83 memory card reader 7 inserting card 27 locating 6 memory card types supported 27 removing - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 118
-installing 88, 91 PS/2 port keyboard 8 mouse 9 See memory rebooting computer 18 recordable drive 7 recording audio files 26 optical discs 26 recovering defaults 93 drivers 88, 91 programs 88, 91 software 88, 91 system 88 with Gateway Recovery Center 91 with Windows System Restore 92 re-installing - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 119
label 2, 96 T Task Schdeuler 64 techinal support Support 2 technical support tips before contacting 96 telephone jack 10 telephone support 96 top bezel removing 45 replacing 46 transferring files from old computer 65, 66 settings from old computer 65 troubleshooting add-in cards 85 cable modem 73 - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 120
area 77 screen resolution 77 technical support 96 telephone support 96 turning off computer 7, 17, 18 turning on computer 7, 16 TV tuner card 10 Windows Easy Transfer 65 Windows key 19 Windows System Restore 88 Windows Update 56 wired Ethernet troubleshooting 76 working safely 12 U uninterruptible - Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 121
- Gateway LX4720 | 8513028 - Gateway Hardware Reference Guide - Page 122
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