Gateway M250 Gateway Notebook User Guide
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Gateway M250 manual content summary:
- Gateway M250 | Gateway Notebook User Guide - Page 1
Gateway Notebook User Guide - Gateway M250 | Gateway Notebook User Guide - Page 2
- Gateway M250 | Gateway Notebook User Guide - Page 3
3 Using eSupport 3 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 2 Checking Out Your Gateway Notebook 9 Front 10 Left side 11 Right side 12 Back 13 Bottom 14 Keyboard area 15 Identifying your model 16 Gateway model and serial number 16 - Gateway M250 | Gateway Notebook User Guide - Page 4
the Optional Port Replicator 71 Top 72 Right 73 Back 74 Connecting to the port replicator 75 Attaching to the port replicator 75 ii www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 5
83 Updating Windows 86 Restoring your system 87 9 Troubleshooting 89 Safety guidelines 90 First steps 91 Troubleshooting 92 Audio 92 Battery 92 CD drives 92 Device installation indicators 110 Touchpad 110 Video 111 Telephone support 112 Before calling Gateway Customer Care 112 www - Gateway M250 | Gateway Notebook User Guide - Page 6
Telephone numbers 113 Self-help 114 Tutoring 114 Training 114 A Safety, Regulatory, and Legal Information 115 Index 127 iv www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1 - Gateway M250 | Gateway Notebook User Guide - Page 8
this manual carefully to familiarize yourself with our range of services and support. problem, our knowledgeable, dedicated customer service department will provide you with fast, considerate service. We sincerely hope that you will receive the utmost satisfaction and enjoyment from your new Gateway - Gateway M250 | Gateway Notebook User Guide - Page 9
tutorials, and personalized information about your notebook. Visit the Gateway eSupport Web site at support.gateway.com. Using eSupport The eSupport site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources ■ Contact Us www - Gateway M250 | Gateway Notebook User Guide - Page 10
and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads a step-by-step wizard to locate your drivers. Customer Service Click Customer Service to view information about your account and general information about - Gateway M250 | Gateway Notebook User Guide - Page 11
, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and - Gateway M250 | Gateway Notebook User Guide - Page 12
located in Help and Support and contain the words you problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway - Gateway M250 | Gateway Notebook User Guide - Page 13
Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many programs provide information online so you can research a topic or learn how to perform a task - Gateway M250 | Gateway Notebook User Guide - Page 14
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 15
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook's model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9 - Gateway M250 | Gateway Notebook User Guide - Page 16
Chapter 2: Checking Out Your Gateway Notebook Front Volume control Microphone jack Headphone jack LCD information, see "Using the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. Open the LCD panel by sliding the release - Gateway M250 | Gateway Notebook User Guide - Page 17
Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Ventilation fan Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air - Gateway M250 | Gateway Notebook User Guide - Page 18
Chapter 2: Checking Out Your Gateway Notebook Right side IEEE 1394 USB port ports DVD drive Power connector Component Icon IEEE 1394 port USB ports DVD/CD-RW the logo to those listed in "Identifying drive types" on page 40. Plug the AC adapter cable into this connector. 12 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 19
point, or an Ethernet network jack. For more information, see "Connecting to a cable or DSL modem or to an Ethernet network" on page 24. www.gateway.com 13 - Gateway M250 | Gateway Notebook User Guide - Page 20
Chapter 2: Checking Out Your Gateway Notebook Bottom Battery Battery latch Memory bay Hard drive bay Website: Online Support: Tech Support Phone: Hours: Battery lock System label Component Battery Battery latch Memory bay Hard drive bay System label Battery lock Description Provides power when - Gateway M250 | Gateway Notebook User Guide - Page 21
, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Provides all the features of a full-sized keyboard. For more information, see "Using the keyboard" on page 29 - Gateway M250 | Gateway Notebook User Guide - Page 22
Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: support.gateway.com Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key - Gateway M250 | Gateway Notebook User Guide - Page 23
as memory size, memory type, and hard drive size, visit Gateway's eSupport page at support.gateway.com. The eSupport page also has links to additional Gateway documentation and detailed specifications. For more information, see "Gateway Web site" on page 3. Accessories To order accessories, visit - Gateway M250 | Gateway Notebook User Guide - Page 24
Chapter 2: Checking Out Your Gateway Notebook Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 18 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 25
Chapter 3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the - Gateway M250 | Gateway Notebook User Guide - Page 26
for three hours, the battery may need to be recalibrated. For information on recalibrating the battery, see "Recalibrating the battery" on page 51. 20 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 27
the AC adapter. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or - Gateway M250 | Gateway Notebook User Guide - Page 28
replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning blue after three hours, contact Gateway Customer Care at support.gateway.com. Protecting from power source problems During a power surge, the - Gateway M250 | Gateway Notebook User Guide - Page 29
cable into a telephone wall jack. The modem will not work with digital or PBX telephone lines. 3 Start your notebook, then start your communications program. www.gateway.com 23 - Gateway M250 | Gateway Notebook User Guide - Page 30
of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. 24 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 31
Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. www - Gateway M250 | Gateway Notebook User Guide - Page 32
see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then click Turn Off Computer. The Turn Off - Gateway M250 | Gateway Notebook User Guide - Page 33
10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 27 - Gateway M250 | Gateway Notebook User Guide - Page 34
. Important If none of the indicators are on, you may need to press FN+F1 to toggle the status lights on and off. 28 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 35
external keyboard to the notebook or port replicator using a USB port. You do not need to shut down the notebook to connect a USB keyboard. www.gateway.com 29 - Gateway M250 | Gateway Notebook User Guide - Page 36
a specific action. Use these keys to type numbers when the numeric keypad is turned on. Press FN+ to turn on the numeric keypad. 1 30 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 37
, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: ■ The LCD ■ An external monitor or projector (a monitor or - Gateway M250 | Gateway Notebook User Guide - Page 38
keypad. Press this key combination again to turn off Num Lock. The Num Lock status indicator appears when this function is turned on. 32 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 39
the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. www.gateway.com 33 - Gateway M250 | Gateway Notebook User Guide - Page 40
right buttons below the touchpad to select objects. Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right- included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using the touchpad To... Do this... - Gateway M250 | Gateway Notebook User Guide - Page 41
. For more information, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 35 - Gateway M250 | Gateway Notebook User Guide - Page 42
knob on the front of the speakers. -ORPress the volume control on the notebook. For more information, see "Front" on page 10. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To - Gateway M250 | Gateway Notebook User Guide - Page 43
In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use authority for authorization prior to use or turning on the wireless device. Your Gateway notebook may have wireless networking built-in. To turn the wireless radio on - Gateway M250 | Gateway Notebook User Guide - Page 44
Chapter 3: Getting Started 38 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 45
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Connecting a video camera to your notebook 39 - Gateway M250 | Gateway Notebook User Guide - Page 46
features. Important Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway M250 | Gateway Notebook User Guide - Page 47
Inserting a CD or DVD Using the DVD drive Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the so the name of the side you want to play is facing up. 3 Push the tray in until it is closed. www.gateway.com 41 - Gateway M250 | Gateway Notebook User Guide - Page 48
Player" and "Using CyberLink PowerDVD" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use a CD and DVD burning program, Windows XP, Windows Media Player, or Windows - Gateway M250 | Gateway Notebook User Guide - Page 49
such as a PDA, MP3 player, or cellular telephone. Memory card types The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. Inserting a memory card To insert a letter (for example, the E: drive), then double-click the file name. www.gateway.com 43 - Gateway M250 | Gateway Notebook User Guide - Page 50
a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot - Gateway M250 | Gateway Notebook User Guide - Page 51
icons button. 2 Release the eject button by pressing the PC Card eject button once. 3 Eject the PC Card by pressing the eject button again. www.gateway.com 45 - Gateway M250 | Gateway Notebook User Guide - Page 52
by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook , then click Properties. The Display Properties dialog box opens. 46 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 53
or projector is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Standby mode. www.gateway.com 47 - Gateway M250 | Gateway Notebook User Guide - Page 54
& Tricks For more information about editing video, see "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 48 www - Gateway M250 | Gateway Notebook User Guide - Page 55
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 49 - Gateway M250 | Gateway Notebook User Guide - Page 56
information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the power/battery charge indicator (see "Back" on page 13): ■ LED solid blue - notebook is on - Gateway M250 | Gateway Notebook User Guide - Page 57
see "Changing notebook power settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode while you are using it but the - Gateway M250 | Gateway Notebook User Guide - Page 58
power icon, then select Adjust Power Properties. b Click the Power Schemes tab. c Click the arrow button to open the Power Schemes list, then click Portable/Laptop. d Click the Alarms tab. e Click to select the Low battery alarm and Critical battery alarm check boxes. 52 www - Gateway M250 | Gateway Notebook User Guide - Page 59
changing the battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or - Gateway M250 | Gateway Notebook User Guide - Page 60
place. 8 Slide the battery lock to the locked position. 9 Turn your notebook over. 10 Open the LCD panel and press the power button. 54 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 61
settings, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays - Gateway M250 | Gateway Notebook User Guide - Page 62
on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Using alternate power sources To extend adapter. ■ To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. - Gateway M250 | Gateway Notebook User Guide - Page 63
Off Computer. Press and hold activated) SHIFT, then click Hibernate. In Standby or Hibernate mode Exit Standby or Hibernate mode Press the power button. www.gateway.com 57 - Gateway M250 | Gateway Notebook User Guide - Page 64
Chapter 5: Managing Power 58 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 65
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 59 - Gateway M250 | Gateway Notebook User Guide - Page 66
it to a bare metal part of your workbench or other grounded connection. ■ Touch a bare metal surface on your workbench or other grounded object. 60 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 67
). The modules are available in various capacities and any module can be placed in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under "Preventing static electricity discharge" on - Gateway M250 | Gateway Notebook User Guide - Page 68
Chapter 6: Upgrading Your Notebook 7 Remove the battery. For more information, see "Replacing the battery" on page 53. 8 Remove the memory bay cover screw. Screw 9 Slide the memory bay cover, then remove it. 62 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 69
Adding or replacing memory 10 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 11 Pull the memory module out of the slot. www.gateway.com 63 - Gateway M250 | Gateway Notebook User Guide - Page 70
the module lines up with the tab in the memory bay. Important Use only memory modules designed for your Gateway notebook. 13 Gently push the module down until it clicks in place. 14 Replace the memory bay cover, , modem cable, and network cable, then turn on your notebook. 64 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 71
see "Backing up files" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 2 Follow the guidelines under "Preventing static electricity discharge" on page 60. 3 Turn off your notebook. 4 Disconnect the - Gateway M250 | Gateway Notebook User Guide - Page 72
hard drive bay cover, then remove it. Screw 10 Remove the two screws securing the hard drive kit to the notebook. Screw Screw 66 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 73
you need to move the hard drive kit bracket from your old hard drive kit to your new hard drive, go to Step 13. www.gateway.com 67 - Gateway M250 | Gateway Notebook User Guide - Page 74
Chapter 6: Upgrading Your Notebook 13 Remove the screws that secure the hard drive to the hard drive kit bracket. Screws Screws 68 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 75
hard drive bay cover and replace the cover screw. 19 Insert the battery, then turn your notebook over. 20 Reconnect the optional port replicator. www.gateway.com 69 - Gateway M250 | Gateway Notebook User Guide - Page 76
Chapter 6: Upgrading Your Notebook 21 Connect the power adapter, modem cable, and network cable, then turn on your notebook. 22 For instructions on installing Windows, your drivers, and your applications, see the instructions in the restore booklet that came with your notebook. 70 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 77
Chapter 7 Using the Optional Port Replicator • Identifying features • Connecting and disconnecting the port replicator • Securing the port replicator with a locking cable 71 - Gateway M250 | Gateway Notebook User Guide - Page 78
Chapter 7: Using the Optional Port Replicator Top Component Power button Power button Icon Description Press to turn the power on or off. 72 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 79
Right Right Component USB ports USB ports Icon Description Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. www.gateway.com 73 - Gateway M250 | Gateway Notebook User Guide - Page 80
, see "Connecting to a cable or DSL modem or to an Ethernet network" on page 24. Plug the AC adapter cable into this connector. 74 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 81
was packaged with your port replicator. 2 Connect the AC adapter to your port replicator's power connector. For more information, see "Back" on page 74. www.gateway.com 75 - Gateway M250 | Gateway Notebook User Guide - Page 82
the notebook. For more information, see "Left side" on page 11. 6 Press the power button located on the top of the port replicator. 76 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 83
. This process must be completed for components to work correctly. Follow any on-screen instructions, if necessary. The port replicator's power button controls both the notebook and the port if you make a different selection. This port replicator does not support Fast IR. www.gateway.com 77 - Gateway M250 | Gateway Notebook User Guide - Page 84
. The Undock Computer menu item appears in the Start menu only while the notebook is docked. 2 Unplug the port replicator from the notebook. 78 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 85
Chapter 8 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 79 - Gateway M250 | Gateway Notebook User Guide - Page 86
notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your unplug AC power and remove the battery after discharging it partway. 80 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 87
a damp cloth. Be careful not to drip any water into the vents. Do not attempt to clean dust from the inside of your notebook. www.gateway.com 81 - Gateway M250 | Gateway Notebook User Guide - Page 88
cleaners. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. 82 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 89
the virus definition update service. You received a free limited time subscription to the Norton Internet Security service when you purchased your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about protecting - Gateway M250 | Gateway Notebook User Guide - Page 90
Chapter 8: Maintaining Your Notebook To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click Norton Internet Security. Norton Internet Security opens. 2 Click Norton AntiVirus. 84 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 91
a virus: 1 If Norton Internet Security finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at free limited time subscription to the Norton Internet Security service when you purchased your notebook. To update Norton www.gateway.com 85 - Gateway M250 | Gateway Notebook User Guide - Page 92
. The LiveUpdate wizard opens. 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword - Gateway M250 | Gateway Notebook User Guide - Page 93
notebook to the original configuration, you can use the backup restore discs or you can use the backup files located on the hard drive. The instructions for using the restore discs or hard drive backup files are included in the - Gateway M250 | Gateway Notebook User Guide - Page 94
Chapter 8: Maintaining Your Notebook 88 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 95
Chapter 9 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 89 - Gateway M250 | Gateway Notebook User Guide - Page 96
Safety guidelines While troubleshooting your notebook, follow these safety guidelines: ■ Never remove any screws, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the - Gateway M250 | Gateway Notebook User Guide - Page 97
instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box , then click the arrow. www.gateway - Gateway M250 | Gateway Notebook User Guide - Page 98
109. Battery Battery troubleshooting is covered under "Power" on page 107. CD drives CD drive troubleshooting is covered under "DVD drives" on page 94. Device installation You have computer problems after adding a (IRQ). All IRQs and their hardware assignments are displayed. 92 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 99
Support Troubleshooting For more information about IRQs, click Start, then click Help and Support Properties dialog box. Tips & Tricks For instructions on changing the screen resolution, see " drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on - Gateway M250 | Gateway Notebook User Guide - Page 100
9: Troubleshooting ■ Change the display settings. Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway M250 | Gateway Notebook User Guide - Page 101
Troubleshooting Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ control is turned up. Tips & Tricks For instructions on how to adjust the volume control in To access this guide, click Start, All Programs, then click Gateway Documentation. ■ - Gateway M250 | Gateway Notebook User Guide - Page 102
Troubleshooting been installed on your notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. See "Inserting a CD or DVD" on page 41 for the location of the manual - Gateway M250 | Gateway Notebook User Guide - Page 103
drive using Disk Cleanup. Tips & Tricks For instructions on deleting unnecessary files, see "Using Disk Cleanup" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle Bin by right - Gateway M250 | Gateway Notebook User Guide - Page 104
checking program. Tips & Tricks For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The hard drive cannot be - Gateway M250 | Gateway Notebook User Guide - Page 105
with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search - Gateway M250 | Gateway Notebook User Guide - Page 106
Chapter 9: Troubleshooting Keyboard The external keyboard does not work ■ The numeric keypad is turned on. See "System key combinations" on page 31 for instructions on turning off your numeric keypad. Memory You see a "Memory error" message ■ Make if a memory module is failing. 100 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 107
Troubleshooting Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support jack. ■ If you have additional telephone services such as call waiting, call messaging, telephone service to get the correct code to temporarily disable the service. - Gateway M250 | Gateway Notebook User Guide - Page 108
Troubleshooting and Support For more information about dialing properties, click Start, then click Help and Support. scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, service to fix the original line. 102 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 109
■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 98. Your 56K modem does not connect - Gateway M250 | Gateway Notebook User Guide - Page 110
, the modem did not pass diagnostics. Help and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box , then click the arrow. are too loud, you can turn down the modem volume. 104 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 111
Troubleshooting To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in jack on the port replicator and not on the notebook. The notebook's Ethernet jack is disabled when connected to a port replicator. www.gateway.com 105 - Gateway M250 | Gateway Notebook User Guide - Page 112
for troubleshooting information. Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in . You must return your notebook for repair. Call Gateway Customer Care for instructions. 106 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 113
PC Cards Troubleshooting You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that the battery is installed correctly - Gateway M250 | Gateway Notebook User Guide - Page 114
Chapter 9: Troubleshooting ■ Make sure that the battery is calibrated correctly. For more information, see "Recalibrating click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. 108 www.gateway.com - Gateway M250 | Gateway Notebook User Guide - Page 115
to Use Printer Offline, click Use Printer Offline to clear the check mark. Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooter in the Search box , then click the arrow. ■ Wait until files have been - Gateway M250 | Gateway Notebook User Guide - Page 116
guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see "Front" on page 10. Help and Support For more information about troubleshooting Tips & Tricks For instructions on how to adjust the - Gateway M250 | Gateway Notebook User Guide - Page 117
settings. Tips & Tricks For instructions on how to adjust the touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Video The projector - Gateway M250 | Gateway Notebook User Guide - Page 118
Chapter 9: Troubleshooting Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: ■ Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying - Gateway M250 | Gateway Notebook User Guide - Page 119
Telephone support Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. Telephone - Gateway M250 | Gateway Notebook User Guide - Page 120
, additional product information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click - Gateway M250 | Gateway Notebook User Guide - Page 121
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 115 - Gateway M250 | Gateway Notebook User Guide - Page 122
notebook and in the documentation are followed. Warning Always follow these instructions to help guard against personal injury and damage to your Gateway notebook. Setting up your notebook ■ Read and follow all instructions marked on the notebook and in the documentation before you operate your - Gateway M250 | Gateway Notebook User Guide - Page 123
servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. - Gateway M250 | Gateway Notebook User Guide - Page 124
the notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers approved for the country in which the device - Gateway M250 | Gateway Notebook User Guide - Page 125
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Caution In - Gateway M250 | Gateway Notebook User Guide - Page 126
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there operation. Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to - Gateway M250 | Gateway Notebook User Guide - Page 127
a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number (REN) is used to of service may be required. The telephone company may request that you disconnect the equipment until the problem is and www.gateway.com 121 - Gateway M250 | Gateway Notebook User Guide - Page 128
of the device. Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be - Gateway M250 | Gateway Notebook User Guide - Page 129
acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance Equivalence Numbers of all the devices does not exceed 5. www.gateway.com 123 - Gateway M250 | Gateway Notebook User Guide - Page 130
Japanese Notice Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD drives comply with the servicing, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual - Gateway M250 | Gateway Notebook User Guide - Page 131
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway M250 | Gateway Notebook User Guide - Page 132
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway M250 | Gateway Notebook User Guide - Page 133
36 next button 32 pause button 32 play button 32 stop button 32 troubleshooting 109 audio CD cleaning 82 playing 42 automobile power adapter 56 B PC Card 44 slots 43, 44 troubleshooting memory card 101 troubleshooting PC Card 107 types of memory cards supported 43 carrying case 17 CD cleaning 82 - Gateway M250 | Gateway Notebook User Guide - Page 134
port 74 USB port 12, 73, 74 digital video camera connecting 48 IEEE 1394 port 12, 74 directional keys 30 display properties 46 switching 31 troubleshooting 93 docking port 11 documentation Gateway Web site 3 help 5 Help and Support 5 online help 7 128 www - Gateway M250 | Gateway Notebook User Guide - Page 135
, 31, 74 EZ Pad touchpad See touchpad F fan 11 faxes troubleshooting 103 files opening 34 troubleshooting 96 finding Help and Support topics 6 specifications 17 Firewire port 12, 74 Fn key 30, 31 folders opening 34 function keys 30 G Gateway eSupport 17 model number 14, 16 serial number 16, 17 Web - Gateway M250 | Gateway Notebook User Guide - Page 136
65 memory 61 PC Card 44 Internet troubleshooting 98, 103 IRQ conflicts 92 J jacks 29 cleaning 82 connecting 29 features 29 locating 15 troubleshooting 100 USB port 12, 73, 74 keys application cleaning 82 release latch 10 switching display 31 troubleshooting 93 LCD/CRT system key 31 lock Kensington - Gateway M250 | Gateway Notebook User Guide - Page 137
supported 43 using 43 microphone jack 10 Microsoft Certificate of Authenticity 16 model number 16 modem cable 24 connecting 23 DSL 24 jack 11, 23 troubleshooting 47 mouse troubleshooting 105 USB 13, 24, 74 troubleshooting 105 networking turning off 44 slot 44 troubleshooting 107 PCMCIA card See - Gateway M250 | Gateway Notebook User Guide - Page 138
battery power 55 EmPower adapter 56 extending battery life 55 Hibernate mode 56 indicator 13, 26 management 49, 55 source problems 22 Standby mode 26, 31, 56 status indicator 13 troubleshooting 107 turning off notebook 26 turning on notebook 25 printer default 108 inkjet 18 laser 18 parallel port 74 - Gateway M250 | Gateway Notebook User Guide - Page 139
technical support automated troubleshooting 113 eSupport 17 Technical Support 113 tips before contacting 112 tutorial service 113 telephone support 112 34 training CD 114 classroom 114 Gateway Learning Libraries 114 Learn With Gateway 114 troubleshooting audio 109 automated system 113 device - Gateway M250 | Gateway Notebook User Guide - Page 140
93 screen resolution 93 sound 109 status indicators 110 technical support 112 telephone support 112 touchpad 110 video 111 Web site connection speed 99 modem 104 controls 10, 36 muting 10, 36 troubleshooting 109 W waking up notebook 26 Web site Gateway 3 Windows key 30 Product Key Code 16 restoring - Gateway M250 | Gateway Notebook User Guide - Page 141
- Gateway M250 | Gateway Notebook User Guide - Page 142
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Gateway Notebook
User Guide