Gateway MX6650h 8511226 - Gateway Platinum Edition User Guide
Gateway MX6650h Manual
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- Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 1
USER GUIDE P L AT I N U M EDITION - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 2
- Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 3
14 Keyboard area 15 Identifying your model 16 Gateway model and serial number 16 Microsoft Certificate of Authenticity 16 Finding your specifications 17 Accessories 17 3 Getting Started 19 Installing the battery 20 Connecting the AC adapter 20 Protecting from power source problems 22 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 4
the battery 55 Changing batteries 56 Extending battery life 58 Conserving battery power 58 Using alternate power sources 59 Changing power modes 59 6 Upgrading Your Notebook 61 Preventing static electricity discharge 62 Adding or replacing memory 63 Replacing the hard drive kit - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 5
your notebook to the original configuration 87 8 Troubleshooting 89 Safety guidelines 90 First steps 91 Troubleshooting 92 Audio 92 Battery 92 CD drives 92 Device installation 92 Display 93 DVD drives 94 File management 97 Hard drive 97 Internet 98 Keyboard 100 Memory 100 Memory card - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 6
Tutoring 115 Training 115 A Safety, Regulatory, and Legal Information 117 Index 129 iv www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 7
Chapter 1 Getting Help • Using the Gateway Web site • Using Help and Support • Using BigFix • Using Your Computer guide • Using online help 1 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 8
into AC power balanced with optimized battery life when on battery power. Please read this manual carefully to familiarize yourself with our range of services and support. We have highlighted some basic care and safety information to help you keep your notebook in good operating condition. Gateway - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 9
drivers, product specifications, tutorials, and personalized information about your notebook. Visit the Gateway Support Web site at support.gateway.com. Using Support The Support site is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 10
, and guides for all Gateway notebooks. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your notebook - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 11
of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway notebook. To start Help and Support: ■ Click Start, then click Help and Support. Help and Support opens - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 12
you by flashing the blue taskbar icon. To fix the problem, click on that icon to open BigFix. To start BigFix: ■ Click Start, All Programs, Accessories, System Tools, then click BigFix. To learn more about using BigFix: ■ From the BigFix program, click Help, then click Tutorial. 6 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 13
hard drive. The Using Your Computer guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 14
Chapter 1: Getting Help You can search for information by viewing the help contents, checking the index, searching for a topic or keyword, or browsing through the online help. 8 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 15
Chapter 2 Checking Out Your Gateway Notebook • Identifying features • Locating your notebook's model and serial number • Locating the Microsoft Certificate of Authenticity • Locating the specifications for your notebook • Purchasing accessories 9 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 16
Out Your Gateway Notebook Front Speaker LCD panel release Battery charge Headphone jack Speaker Microphone jack latch indicator Power indicator Component Icon Speakers LCD panel release latch Battery charge indicator Power indicator Microphone jack Description Provide audio output when - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 17
a Kensington cable lock to this slot. S-Video out jack (optional) Ventilation fan DVD drive Plug an S-Video device, such as a television, into this optional jack. For more information, see "Viewing the display on a television" on page 48. Helps cool internal components. Warning: Do not work - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 18
"Using the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, and Secure Digital™. USB ports Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. 12 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 19
modem or to an Ethernet network" on page 24. Plug a modem cable into this jack. For more information, see "Connecting the dial-up modem" on page 23. Back Power connector Monitor port Component Icon Power connector Monitor port Description Plug the AC adapter cable into this connector. Plug - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 20
Battery lock System label Hard drive bay Description Slide to release the battery. For more information, see "Changing batteries" on page 56. Provides power when the notebook is not plugged into AC power. Install a memory module into this bay. For more information, see "Adding or replacing memory - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 21
on configuring the power button mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Provides all the features of a full-sized, computer keyboard. For more - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 22
on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: support.gateway.com Microsoft Certificate of Authenticity - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 23
For more information about your notebook, such as memory size, memory type, and hard drive size, visit Gateway's Support page at support.gateway.com. The Support page also has links to additional Gateway documentation and detailed specifications. For more information, see "Gateway Web site" on page - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 24
Chapter 2: Checking Out Your Gateway Notebook Laser printers and cartridges are more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 25
3 Getting Started • Installing the battery • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to an Ethernet network • Turning your notebook on and off • Using the status indicators • Using the keyboard and the EZ Pad touchpad • Adjusting the volume - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 26
-side down and slide it into the open battery slot until the battery clicks into place. 4 Slide the battery lock to the locked position. Connecting the AC adapter You can run your notebook using an AC adapter or your notebook's battery. The battery was shipped to you partially charged. You should - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 27
Connecting the AC adapter To connect the AC adapter: 1 Connect the power cord to the AC adapter. Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 28
time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue. Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 29
telephone line. Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. To connect the modem: 1 Insert one end of the modem cable into the modem jack right side of your notebook. on the 2 Insert the other end of the modem cable into a telephone wall - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 30
connect to a cable or DSL modem or to an Ethernet network: 1 Insert one end of the network cable into the network jack on the right side of your notebook. 2 Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. 3 Start your notebook. 24 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 31
mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 32
about changing the power button mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Turning off your notebook To turn off your notebook: 1 Click Start, then - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 33
hold the power button for about five seconds, then release it. 2 Unplug the power cord and remove the battery for more than 10 seconds. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 27 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 34
is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the touchpad. Wireless network Num lock Hard drive Caps lock Disc drive Indicator Icon Description Wireless network (optional) ■ LED on - Wireless radio is turned - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 35
Using the keyboard Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 36
Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility), and E (Explorer utility). Press the FN key in combination with a colored system key to perform a specific action. Use these keys to - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 37
to leave Standby mode. For more information, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Toggle the notebook display in the following order: ■ The LCD ■ An - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 38
Chapter 3: Getting Started Press and hold FN, then press this system key... 5 To... Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the optional wireless network is being used. Press the key combination - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 39
Press and hold FN, then press this system key... Using the keyboard To... Mute the sound. Press the key combination again to restore the sound. For more information, see "Adjusting the volume" on page 37. Increase volume. For more information, see "Adjusting the volume" on page 37. Decrease volume - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 40
the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects. 34 www.gateway - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 41
included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. To... Do this... Move the pointer on the screen. Select an object on the screen. Start a program or open a file or folder. Move your finger around on the touchpad. If you run out of - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 42
to allow tapping on the touchpad to simulate clicking the left button. For more information, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 36 www - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 43
the mute and volume control buttons on the keyboard. For more information, see "System key combinations" on page 31. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive. To access this - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 44
Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless Tricks For more information about using your notebook on a wireless network, see Gateway Notebook Networking Guide, which has been included with your - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 45
Chapter 4 Using Drives and Ports • Using DVD drives • Using the media card reader • Using a PC Card • Viewing the display on a monitor or projector • Viewing the display on a television • Connecting a video camera to your notebook 39 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 46
drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo... This is your drive type... Use your drive for... Combination DVD/CD-RW drive Installing programs, playing audio - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 47
Inserting a CD or DVD [ Using the DVD drive Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the is facing up. 3 Push the tray in until it is closed. www.gateway.com 41 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 48
Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Creating CDs and DVDs You can use a CD and DVD burning program, Windows XP, Windows Media Player, or Windows Movie Maker to copy or create data CDs and - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 49
memory card slot with the label facing up and the arrow on the label pointing towards the notebook. Using a memory card To access a file on a memory card: 1 Click Start, then click My Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. www.gateway - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 50
slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 51
hardware name, then click Stop. -OR- Turn off your notebook. icon in the taskbar, the PC Card Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. www.gateway.com 45 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 52
presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control the presentation from your notebook and at the same time face your audience. To use a projector or external - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 53
the display on a projector or monitor 4 Plug the projector's or monitor's power cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 54
S-Video out jack on your notebook or port replicator lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook. Important Audio - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 55
. The Control Panel window opens. If your Control Panel is in Category View, click Appearance and Themes. 6 Click/Double-click the Display icon. The Display Properties dialog box opens. 7 Click the Settings tab. 8 Click Advanced. The Multiple Monitors Properties dialog box opens. www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 56
Chapter 4: Using Drives and Ports 9 Click the Displays tab. Enable TV TV 10 Click the Enable TV button if it is not already enabled, then click Apply. Important If the Enable TV and TV buttons are grayed out, your notebook has not detected the television. Make sure that the television is turned - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 57
To modify television settings: 1 On the Multiple Monitors Properties dialog box Displays tab, click TV. The TV Properties dialog box opens. Important If you are traveling internationally, you may need to change the video standard. For example, many televisions in Asia use PAL instead of NTSC - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 58
cable to the IEEE 1394 port on the side of your notebook. Tips & Tricks For more information about editing video, see "Editing videos" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. 52 www - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 59
Chapter 5 Managing Power • Checking and recharging the battery • Recalibrating the battery • Changing batteries • Extending the life of the battery 53 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 60
tab in the Power Options Properties dialog box. For more information, see "Changing advanced settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Look at the battery charge indicator (see - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 61
. For more information, see "Changing notebook power settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Recalibrating the battery If your notebook unexpectedly goes into Standby mode while - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 62
AC power, you can change the battery while the notebook is turned on. If your notebook is not plugged into an AC outlet, you must turn the notebook off while changing the battery. Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 63
the bottom is facing up. 4 Slide the battery lock to the unlocked position. 5 Slide the battery release latch, then slide the battery out of the notebook. 6 Slide a recharged battery into the notebook until it snaps into place. 7 Slide the battery lock to the locked position. www.gateway.com 57 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 64
, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Close the LCD panel to turn off the display while you are not using your notebook. The display stays off - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 65
the life of your notebook's battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 66
In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is or Hibernate mode Exit Standby or Hibernate mode Press the power button. 60 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 67
Chapter 6 Upgrading Your Notebook • Adding and replacing memory • Replacing the hard drive 61 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 68
and moving parts, turn off your notebook and unplug the power cord, modem cable, and network cable before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook. Before installing memory or replacing the hard drive, follow these - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 69
in the slot. Use only memory modules designed for your Gateway notebook for upgrading your memory. Memory bay To add or replace memory modules: 1 Follow the guidelines under "Preventing static electricity discharge" on page 62. 2 Turn off your notebook. 3 Disconnect the AC adapter, modem cable, and - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 70
Chapter 6: Upgrading Your Notebook 7 With a small Phillips screwdriver, remove the keyboard screw and put it in a safe place. Tips & Tricks The screw hole is marked with a K. Screw 64 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 71
Adding or replacing memory 8 Loosen the six memory bay cover screws (these screws cannot be removed), then remove the memory bay cover. www.gateway.com 65 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 72
Chapter 6: Upgrading Your Notebook 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 10 Pull the memory module out of the slot. 66 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 73
modules designed for your Gateway notebook. 12 Gently push the module down until it clicks in place. 13 Replace the memory bay cover, then tighten the cover screws. 14 Replace the keyboard screw. 15 Insert the battery, then turn your notebook over. 16 Connect the power adapter, modem cable, and - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 74
higher-capacity drive. Hard drive To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc using the procedure found in the Using Gateway System Recovery online guide. To access this guide, click Start, All Programs, System Recovery, then click Recovery Help Manual. 2 Print - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 75
Replacing the hard drive kit 6 Disconnect the AC adapter, modem cable, and network cable. 7 Disconnect all peripheral devices and remove any PC cards. 8 Turn your notebook over so the bottom is facing up. 9 Remove the battery. For more information, see "Changing batteries" on page 56. 10 Remove the - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 76
6: Upgrading Your Notebook 12 Remove the screws that secure the hard drive to the hard drive cover. Screws Screws 13 Remove the cover from the old drive. 14 Insert the new drive label side up onto the cover so the screw holes line up. 15 Replace the screws that secure the cover to the drive. 16 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 77
the hard drive kit 17 Insert the battery, then turn your notebook over. 18 Connect the power adapter, modem cable, and network cable, then turn on your notebook. 19 For instructions on installing Windows, your drivers, and your applications, see the Using Gateway System Recovery online guide you - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 78
Chapter 6: Upgrading Your Notebook 72 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 79
Chapter 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Protecting your notebook from viruses • Updating Windows • Restoring your system 73 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 80
ventilation fan slots. If these slots are blocked, your notebook may overheat resulting in unexpected shutdown or permanent damage to the notebook. ■ When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging it partway. 74 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 81
shock, unplug the power cord, modem cable, and network cable from the wall outlets. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts of your - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 82
. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. Cleaning the notebook screen Use a soft cloth and - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 83
Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Help and Support For more information about protecting your notebook against viruses, click Start, then click Help and Support. Type the keyword viruses in the - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 84
Chapter 7: Maintaining Your Notebook Using Norton Internet Security Your new Gateway computer may have Norton Internet Security installed. Scanning for and removing viruses To scan for viruses: 1 Click Start, All Programs, Norton Internet Security, then click - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 85
2 Click Norton AntiVirus. Protecting your notebook from viruses 3 Click Scan for Viruses. 4 Click the type of scan you want to make in the Scan for Viruses area. www.gateway.com 79 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 86
all on-screen instructions to remove the virus. 2 Turn off your notebook and leave it off for at least 30 seconds. 3 Turn on your notebook and rescan for . The LiveUpdate wizard opens. 4 Follow the on-screen instructions to update your Norton Internet Security program with the latest virus - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 87
Protecting your notebook from viruses Using McAfee SecurityCenter Your new Gateway computer may have the McAfee SecurityCenter installed. The McAfee SecurityCenter includes the following components: ■ McAfee VirusScan is an anti-virus subscription service. You can use VirusScan to protect your - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 88
Chapter 7: Maintaining Your Notebook Starting McAfee SecurityCenter To start McAfee SecurityCenter: ■ Click Start, All Programs, McAfee, then click McAfee Security Center. McAfee SecurityCenter opens. 82 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 89
Protecting your notebook from viruses Scanning for and removing viruses To scan for viruses: 1 Start McAfee SecurityCenter. 2 Click virusscan. 3 Click Scan My Computer for Viruses. www.gateway.com 83 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 90
Maintaining Your Notebook 4 Click the location you want to scan, then select your scan options. 5 Click Scan. To remove a virus: 1 If McAfee SecurityCenter finds a virus, follow all on-screen instructions to remove your subscription and continue updating McAfee SecurityCenter. 84 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 91
notebook. To run Windows Update: 1 Connect to the Internet. 2 Click Start, All Programs, then click Windows Update. 3 Follow the on-screen instructions. Help and Support For more information about Windows Update in Windows XP, click Start, then click Help and Support. Type the keyword Windows - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 92
in the Control Panel, you may need to use Microsoft System Restore to restore the notebook to an earlier configuration. To run Microsoft System Restore: 1 Click Start, All Programs, Accessories, System Tools, then click System Restore. 2 Follow the on-screen instructions. Help and Support For more - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 93
Windows does not start or if the two previous procedures do not correct the problem, you may need to restore your notebook to the original configuration. To restore your notebook to the original configuration: 1 Turn on your notebook, then press F11. 2 Follow the on-screen instructions. www.gateway - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 94
Chapter 7: Maintaining Your Notebook 88 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 95
Chapter 8 Troubleshooting • Troubleshooting typical hardware and software problems • Getting telephone support • Using automated troubleshooting systems 89 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 96
where you remove the memory bay or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 97
(such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive is not full. ■ If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. ■ If you - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 98
8: Troubleshooting Troubleshooting Audio Audio troubleshooting is covered under "Sound" on page 110. Battery Battery troubleshooting is covered under "Power" on page 108. CD drives CD drive troubleshooting is covered under "DVD drives" on page 94. Device installation You have computer problems after - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 99
Tips & Tricks For instructions on changing the screen resolution, see "Adjusting the screen resolution" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. The text on the display is dim or difficult - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 100
8: Troubleshooting ■ Change the display settings. Tips & Tricks For instructions on changing the display settings, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 101
on. ■ Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 76. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Downloads" on page 4. www.gateway.com 95 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 102
has been installed on your notebook. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" on page 42. A DVD does not produce sound on a TV Audio is not transmitted through the S-Video out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 103
Start, then click Help and Support. Type the keyword System Restore in the Search box , then click the arrow. Hard drive You see an "Insufficient disk space" error message ■ Delete unnecessary files from the hard drive using Disk Cleanup. Tips & Tricks For instructions on deleting unnecessary - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 104
To fix hard drive problems, run the Error checking program. Tips & Tricks For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 105
have a problem with your modem. For more information, see "Modem (dial-up)" on page 101. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help and Support For more information about troubleshooting Internet - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 106
Chapter 8: Troubleshooting ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. ■ Remove all extension cables and - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 107
information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search box , then click the arrow. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (cable - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 108
to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 109
, call your telephone service to fix the original line. support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting service provider equipment, or ISP limitations, may lower the speed even further. If your notebook - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 110
cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 111
when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. 2 Click - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 112
of Ethernet, Fast Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. 106 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 113
(which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 114
. Replace any damaged cables. Your notebook is not working on battery power ■ Check the power management settings. Tips & Tricks For more information about using power management settings, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 115
icon. The Printers and Faxes window opens. 3 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. www.gateway.com 109 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 116
adding paper. Sound You are not getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up. For more information, see "System key combinations" on page 31. 110 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 117
hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Make sure that Mute controls are turned off. For more information about the mute setting, see "System key combinations" on page 31. Help and Support For more information about troubleshooting sound - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 118
8: Troubleshooting Tips & Tricks For instructions on how to adjust the touchpad settings, see "Changing the mouse or touchpad settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. Video The - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 119
a program, see: ■ Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: ■ Power cords or plugs are - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 120
Chapter 8: Troubleshooting Telephone numbers You can access the following services through your telephone to get answers to your questions: Resource Answers by Gateway Gateway Customer Care America Online Sales Service description Get tutorial assistance for hardware and software issues. This is a - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 121
Telephone support Tutoring Answers by GatewaySM is a fee-based telephone service that provides answers to all of your "How do I" questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Gateway provides the following computer-based training: Resource Service - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 122
Chapter 8: Troubleshooting 116 www.gateway.com - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 123
Appendix A Safety, Regulatory, and Legal Information • Safety information • Regulatory statements • Environmental information • Notices 117 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 124
board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the notebook is turned off, a small amount of electrical - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 125
if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet is damaged. ■ The notebook performance changes. Replacement parts and accessories Use - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 126
also known as wireless Ethernet or Wifi) and notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Caution Only use drivers - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 127
a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Caution In order to comply with FCC requirements this transmitter must - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 128
not installed and used in accordance with the instructions, may cause harmful interference to radio or Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway M360 ■ Gateway M365 ■ Gateway 6000 series This device complies with Part - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 129
the telephone company. A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 130
(IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency ( Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. 124 Caution The 802.11A radio LAN your notebook - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 131
the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an for their own protection, that the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, www.gateway.com 125 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 132
, contact an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. EPA ENERGY - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 133
Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help batteries properly. With your help - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 134
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 135
58 icons 54 installing 56 latch 14 locating 14 managing power 58 monitoring charge 54 purchasing 17 recalibrating 55 recharging 20, 55 release latch 14 replacing 56 bays battery 56 hard drive 14 memory 14, 63 BigFix 6 BIOS Setup utility 55 brightness adjusting 32 brightness keys 32 C cable lock - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 136
76 clicking 35 closing unresponsive program 27 connecting AC adapter 20 dial-up modem 23 external keyboard 29 external monitor 46 keyboard 29 projector 46 television 48 to cable modem 24 to DSL modem 24 to Ethernet 24 to network 24 video camera 52 connections audio 10 broadband Internet 13, 24 cable - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 137
DVD±RW drive See DVD drive E electrostatic discharge (ESD) 62 EmPower power adapter 59 Ethernet connecting 24 jack 13, 24 external monitor 13, 31 EZ Pad touchpad See touchpad F fan 11 faxes troubleshooting 103 files opening 35 troubleshooting 97 finding Help and Support topics 6 specifications 17 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 138
See status indicators inkjet printer 17 installing battery 56 devices 92 hard drive 68 memory 63 PC Card 44 Internet troubleshooting 98, 103 IRQ conflicts 92 J jacks See connections K Kensington cable lock lock slot 11 key combinations 31 keyboard buttons 29 cleaning 76 connecting 29 features - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 139
removing 63 replacing 63 troubleshooting 100 memory card reader locating 12 memory card types supported 43 using 43 microphone jack 10 Microsoft Certificate of Authenticity 16 model number 16 modem cable 24 connecting 23, 24 DSL 24 jack 13, 23 troubleshooting 101 monitor adding external 46 cleaning - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 140
109 inkjet 17 laser 17 troubleshooting 109 USB port 12 programs closing unresponsive 27 opening 35 projector adding 46 color quality 47 display properties 47 screen resolution 47 R RAM See memory rebooting notebook 27 recalibrating battery 55 recharging battery 55 replacing See installing resetting - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 141
62 status indicators battery charge 10, 54 Caps Lock 28 drive activity 28 hard drive 28 location 15 numeric keypad 28 Pad Lock 28 power 10 toggle on or off 31, 111 troubleshooting 111 Support getting specifications 17 using 3 surge protector 22 Suspend 31 S-Video (TV) out jack 11, 48 system - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 142
tutoring fee-based 114 TV out (S-Video out) jack 11 U updating device drivers 3 McAfee SecurityCenter 84 Norton Internet Security 77 Windows 85 upgrading 61 USB port 12 V VGA port 13, 46 video playing 42 S-Video out jack 11 troubleshooting 112 video camera connecting 52 virus protecting against 77 - Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 143
- Gateway MX6650h | 8511226 - Gateway Platinum Edition User Guide - Page 144
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