Gateway MX6710 8511838 - Gateway Notebook Reference Guide
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- Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 2
- Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 3
reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Gateway model and serial number area 11 Chapter 3: Using Your Gateway Notebook. . . . 13 Connecting the AC adapter 14 Protecting from power source problems 15 Connecting the dial-up modem 16 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 4
Contents www.gateway.com Turning your wireless radio on or off 31 Chapter 4: Using Drives and Accessories . . . . . 33 Changing modules 34 Using the CD or DVD drive 36 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 5
www.gateway.com Contents Chapter 6: Traveling with Your Notebook . . . . 63 Packing your notebook memory modules 75 Replacing the hard drive kit 78 Chapter 9: Troubleshooting 83 Safety guidelines 84 First steps 84 Troubleshooting 85 Audio 85 Battery 85 CD drives 85 Device installation 85 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 6
Cards 110 Pointing device 110 Power 110 Printer 111 Sound 113 Status indicators 114 Touchpad 114 Video 114 Telephone support 115 Before calling Gateway Customer Care 115 Telephone numbers 116 Self-help 118 Tutoring 118 Training 118 Appendix A: Safety, Regulatory, and Legal Information - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 7
CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 8
instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 9
bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 10
CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 11
CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 12
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Speaker Headphone jack Battery charge indicator Microphone jack Power indicator Speaker Component Icon Description Speakers Provide audio output when headphones or amplified speakers are not plugged in. LCD panel release - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 13
Left Left Kensington lock slot S-Video out jack Ventilation fan Modular bay Component Icon Description Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. S-Video out jack Ventilation fan Modular bay Plug an S-Video device, such as a - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 14
telephone into the memory card reader. For more information, see "Using the memory card reader" on page 39. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, Mini Secure Digital®, and RS-Multimedia Card™ cards. Note: RS-Multimedia Card and Mini - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 15
Back Component Icon Modem jack Description Plug a dial-up modem cable into this jack. For more information, see "Connecting the dial-up modem" on page 16. Back Power connector Component Icon Power connector Monitor port Description Monitor port Plug the AC adapter cable into this connector. - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 16
bay Customer Care label Hard drive bay Website: Online Support: Tech Support Phone: Hours: Component Icon Hard drive bay Customer Care is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Provides power when the notebook is not plugged into AC power. - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 17
this bay. For more information, see "Adding or replacing memory modules" on page 75. Includes the product model number. For more information, see "Gateway model and serial number" on page 3. Slide this latch to release the bay module. Keyboard area Optional EZ Point pointing device Power button - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 18
pointing device buttons (optional) Touchpad Status indicators EZ PointTM pointing device (optional) Description Provides all the features of a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 21. Record audio through this microphone. The built-in microphone is - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 19
CHAPTER 3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 20
not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. You can run your notebook using an AC adapter or - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 21
three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see "Gateway contact information" on page the battery charge indicator turns blue. Protecting from power source problems Warning High voltages can enter your notebook through both the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 22
CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your notebook - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 23
Connecting to a cable or DSL modem or to a network Connecting to a cable or DSL modem or to a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 24
Your Gateway starting your notebook for the first time, follow the on-screen instructions to set up your notebook. Waking up your notebook Tips & Tricks your notebook Important If for some reason you cannot use the Turn Off Computer option in Windows to turn off your notebook, press and hold the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 25
Restarting (rebooting) your notebook Restarting (rebooting) your notebook Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 26
CHAPTER 3: Using Your Gateway Notebook Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 27
to shut down the notebook to connect a USB keyboard. Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 28
CHAPTER 3: Using Your Gateway Notebook Key type Icon Description System keys Press these colored keys in combination with the FN key to perform specific actions. For more information, see " - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 29
key... 6 To... Turn the optional wireless network on or off. For more information, see "Wireless Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 30
CHAPTER 3: Using Your Gateway Notebook Press and hold FN, then press this system key... To... Skip back one CD track or DVD chapter. Skip ahead one CD track or - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 31
Using the EZ Pad touchpad Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse or touchpad settings" in the online User Guide. The EZ Pad™ consists of a touchpad, two - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 32
CHAPTER 3: Using Your Gateway Notebook To... Move the pointer on the screen. Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 33
To... Do this... Move an object on the screen. Using the EZ Pad touchpad Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you want it. - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 34
pointing device Important Your notebook was sent from Gateway with the pointing device turned on. For instructions on how to turn the pointing device on or off, see "Turning the touchpad or pointing device on or off" on page 29. Tips & Tricks For instructions on how to adjust the double-click speed - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 35
and replace it with one of the spares included with your notebook. If you need to purchase additional caps, visit the Accessory Store at accessories.gateway.com. Turning the touchpad or pointing device on or off Tips & Tricks Both the touchpad and pointing device can be turned on at the same - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 36
CHAPTER 3: Using Your Gateway Notebook 2 Click/Double-click the Mouse icon. The Mouse Properties dialog box opens. 3 Click the Device Settings tab. 4 Select the device you want to turn on or turn off, then click Enable or Disable. 30 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 37
& Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in the online User Guide. You can communication devices are examples of devices that provide wireless communication. Your Gateway notebook may have a factory-installed wireless networking card. To turn - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 38
CHAPTER 3: Using Your Gateway Notebook Warning In environments where the risk of interference to other devices or services is harmful or perceived on a wireless network, see "Wireless Networking" in the online User Guide. Tips & Tricks For more information about using Bluetooth, click Start, - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 39
CHAPTER 4 Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using an optional port replicator • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Viewing the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 40
CHAPTER 4: Using Drives and Accessories Changing modules Your notebook's modular bay supports different bay modules, such as a CD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. Important If - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 41
Changing modules 6 Remove the optional security screw if your notebook has one. Security screw 7 Slide the bay module release latch. The module moves out slightly. 8 Slide the bay module out. 9 Firmly push the new bay module straight into the bay until the latch clicks into place. 10 Reinstall the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 42
Drives and Accessories Using the CD or DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 43
Using the CD or DVD drive If your drive has this This is your drive type... Use your drive for... logo... Multi-format double layer DVD±RW drive ROM/R/RW Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 44
drive's regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging. Manual eject hole To insert a CD or DVD: 1 Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 45
an adapter that is available with the media. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, xD Picture Card a memory card: 1 Click Start, then click My Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 46
a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 47
also provides additional ports and other expansion features not included with your notebook. For more information about using a port replicator, see the port replicator user guide. 41 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 48
, or other peripheral device, see the device documentation and installation instructions. Tips & Tricks For the location of these ports on an optional port replicator, see the port replicator user guide. Help and Support For more information about installing peripheral devices, click Start, then - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 49
or other peripheral device Connecting a USB printer, scanner, or digital camera Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using the USB port on your device, see your device's documentation. Your - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 50
port on an optional port replicator, see the port replicator user guide You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 51
on your notebook, see "Back" on page 9. For the location of the S-Video out jack on an optional port replicator, see the port replicator user guide. The S-Video out jack on your notebook lets you view your notebook display on a television screen using a standard S-Video cable. To view your notebook - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 52
information about using a secondary battery. Bay modules Your notebook's modular bay supports different bay modules, such as a CD drive, combination DVD/CD-RW drive cap Order replacement caps for the EZ Point pointing device from Gateway. Hard drives If you want to increase your internal storage - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 53
better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 47 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 54
CHAPTER 4: Using Drives and Accessories 48 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 55
CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings 49 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 56
"Front" on page 6. Tips & Tricks For more information about recalibrating the battery, see "Recalibrating the battery(ies)" on page 53. Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 57
the main battery Warning Danger of explosion if a battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 58
Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous battery: ■ Swap the secondary battery for a bay module by following the instructions in "Changing modules" on page 34. Caution If your notebook is connected to - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 59
this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 3 If your notebook unexpectedly goes into Standby mode while you - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 60
CHAPTER 5: Managing Power Extending battery life Conserving battery power Tips & Tricks For more information about using power management settings, see "Changing notebook power settings" on page 56. Tips & Tricks For more information about using Hibernate mode, see "Activating and using Hibernate - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 61
inverter. Save the battery(ies) for times when you cannot use a power adapter. ■ To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 62
Hibernate mode ...and you want to... ...then Enter Press FN+F3. Standby mode Enter Hibernate mode (must be activated) Click Start, then click Turn Off Computer. Press and hold SHIFT, then click Hibernate. Exit Standby or Press the power Hibernate button. mode 56 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 63
alarms, adjusting advanced power settings, and activating Hibernate mode. Changing the power scheme Help and Support For more information about changing the power scheme, click Start, then click Help and Support. Type the keyword power scheme in the Search box, then click the arrow. Power schemes - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 64
CHAPTER 5: Managing Power To change the power scheme: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box opens. 3 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 65
For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow. Alarms can alert you when the battery charge is low. To change - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 66
For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search box, then click the arrow. Advanced power settings let you assign different power saving modes to the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 67
For more information about using Hibernate mode, click Start, then click Help and Support. Type the keyword hibernate in the Search box, then click the arrow. Hibernate (also called save to disk) writes all current memory (RAM) information to - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 68
use. - OR Open the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: Click Start, then click Shut Down. Press and hold SHIFT, then click Hibernate. 62 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 69
CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 63 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 70
CHAPTER 6: Traveling with Your Notebook Packing your notebook ■ Remove all peripheral devices and cables. Remember to pack those you will need while traveling. ■ Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 71
Radio frequency wireless connections ■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. ■ Take remote access information with you so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 72
for remote access. Contact your network administrator for more information about remote access. ■ Take extra recordable media for transferring files between computers and backing up files. Security ■ Get a locking cable for your notebook so you can attach a cable lock and leave your notebook - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 73
, you must return your notebook to Gateway for service. Power ■ Use a startup password to restrict access to your notebook. The startup password is set using the BIOS utility. ■ Review the information in "Protecting your notebook" in the online User Guide - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 74
learn about emergency travel assistance if your notebook is lost or damaged. ■ Take your recovery discs (see "Drivers and applications recovery" in the online User Guide) in case you need to install an additional driver or software. 68 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 75
CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs 69 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 76
not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your notebook away from magnetic fields. Magnetic fields can - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 77
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: ■ A soft, lint-free cloth ■ An aerosol can of air that has a narrow, - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 78
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 79
CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 73 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 80
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary battery before opening - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 81
Adding or replacing memory modules Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools Required You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 82
CHAPTER 8: Upgrading Your Notebook Tips & Tricks The screw hole is marked with a K. 7 Remove the keyboard screw. Screw 8 Loosen the six memory bay cover screws (these screws cannot be removed). Screws 9 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 83
Adding or replacing memory modules 10 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. 11 Pull the memory module out of the slot. 77 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 84
replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc. For more information, see "Creating Drivers and Applications Recovery discs" in the online User Guide. 78 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 85
up any data you want to transfer to the new hard drive. For more information, see "Backing up files" in the online User Guide. 4 Follow the guidelines under "Preventing static electricity discharge" on page 74. 5 Turn off your notebook. 6 Disconnect from the optional port replicator. 7 Disconnect - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 86
CHAPTER 8: Upgrading Your Notebook 12 If your new hard drive already includes the hard drive bay cover, go to Step 17. -OR- If you need to move the hard drive bay cover from your old hard drive to your new hard drive, go to Step 13. 13 Remove the four screws that secure the hard drive to the hard - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 87
your notebook over. 19 Connect the optional port replicator. -ORConnect the power adapter, modem cable, and network cable 20 Turn on your notebook. 21 For instructions on installing Windows, your drivers, and your applications, see the "Recovering Your System" chapter you printed in Step 2. 81 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 88
CHAPTER 8: Upgrading Your Notebook 82 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 89
CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 83 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 90
before you start your notebook. First steps Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box, then click the arrow. If you have problems with your notebook, try these things first: ■ Make sure - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 91
drives CD drive troubleshooting is covered under "DVD drives" on page 89. Device installation Help and Support For more information about IRQs, click Start, then click Help and Support. Type the keyword IRQs in the Search box, then click the arrow. You have computer problems after adding a new - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 92
CHAPTER 9: Troubleshooting To check IRQ usage: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 93
Troubleshooting ■ The diskette may be full. Delete unnecessary files on the diskette are detected and corrected, try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in the online User Guide. You see a "Non-system disk", "NTLDR is missing - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 94
Troubleshooting The screen resolution is not correct ■ Change the screen resolution from the Display Properties dialog box. For instructions on changing the screen resolution, see "Adjusting the screen resolution" in the online User Guide on your display, contact Gateway Customer Care to identify - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 95
drives Troubleshooting Your CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 96
CHAPTER 9: Troubleshooting ■ Make sure that Mute controls are turned off. Tips & Tricks For instructions on playing a DVD, see "Playing music and movies" in the online User Guide. ■ Make sure that headphones are not plugged into the headphone jack on the notebook or optional port replicator. ■ If - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 97
, the file cannot be restored. A file was accidentally deleted ■ Recover the file from the Recycle Bin by following the instructions in "Deleting files and folders" in the online User Guide. Help and Support For more information about restoring deleted files, click Start, then click Help and - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 98
CHAPTER 9: Troubleshooting You see a "Data error" message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in the online User Guide. Tips - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 99
Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet This problem service ■ The condition of the Internet computers to which you connect and the number of users accessing those computers service provider (ISP) is set up correctly. Contact your ISP for - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 100
CHAPTER 9: Troubleshooting Keyboard The external keyboard does not work ■ Make sure that the keyboard cable is the screen ■ The numeric keypad is turned on. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 101
Troubleshooting The Media Center video display looks bad on your TV ■ Many factors Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway. Other types of display devices, including retail TVs, may provide lower quality video. - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 102
as good as VGA output. S-Video display output is not optimized for computer video display. ■ Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 103
Troubleshooting colorful motion video look its best. Generally, video will look better on a larger display device. ■ Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support and using the Media Center computer functions. Progressive scan video - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 104
Troubleshooting You need to configure your Media Center to output to a TV ■ Your Media Center computer gateway.com. You want to know whether you can burn videos that were recorded with your Media Center computer ). The non-Media Center computer must also have Windows XP with Service Pack (SP) 1 or - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 105
page 75. Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (cable or DSL) Tips & Tricks For - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 106
CHAPTER 9: Troubleshooting Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 107
wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. ■ support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 108
and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook. - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 109
Troubleshooting 3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click your modem, then click Properties. The Modem Properties dialog box - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 110
surface. Networks (wired) Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then click the arrow. You cannot see the other computers on your wired Ethernet network ■ Make - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 111
Troubleshooting ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. ■ Make sure that all computers on your network have the same - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 112
Troubleshooting Internet Explorer is unable to access the Internet ■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service the domain and your computer account disabled. Contact your company computer department or network - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 113
point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. Troubleshooting Your - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 114
9: Troubleshooting 108 You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web ■ If your access point uses WEP, go to the Windows XP Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 115
on your network ■ Your notebook may not have the same workgroup name as the other computers on your network. For more information, see "Naming your computers and workgroup" in the online User Guide. ■ If your notebook was previously connected directly to your cable or DSL modem, and your ISP - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 116
CHAPTER 9: Troubleshooting Passwords Your notebook does not accept your password Make You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 117
see "Changing batteries" on page 51. Tips & Tricks For instructions on recalibrating your main and optional battery, see "Recalibrating the Help and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 118
CHAPTER 9: Troubleshooting ■ Make sure that the printer is online. Many printers , then click Set as Default Printer. 112 ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 119
Troubleshooting the printer documentation for instructions for adding additional memory. You see Support For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting instructions on how to adjust the volume control in - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 120
CHAPTER 9: Troubleshooting Status indicators The status indicators are not functioning ■ it dry. ■ Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see "Changing touchpad settings" in the online User Guide. Video The projector or external monitor is not working - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 121
45. Telephone support Before calling Gateway Customer Care Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • qualified computer technician. If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 122
steps. Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems. 800-846-2118 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 123
software issues. This is a fee-based service. www.gateway.com/ answers Talk to a Gateway Customer Care representative about a non-tutorial technical support question. (See "Before calling Gateway Customer Care" on page 115 before calling.) Gateway Customer Care telephone numbers vary by country - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 124
guide. ■ The software publisher's Web site. Tutoring Answers by GatewaySM is a fee-based telephone service that provides answers to all of your "How do I" questions on Gateway computers. For more information, go to www.gateway.com/answers. Training Resource Gateway Learning Libraries Gateway - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 125
Resource Online Training from Learn With Gateway Telephone support Service description For more information More than 450 online courses are available from Learn With Gateway. All you have to do is go online and log in. You select the subject matter, and the learning format (self-paced tutorials - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 126
CHAPTER 9: Troubleshooting 120 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 127
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 121 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 128
A: Safety, Regulatory, and Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 129
incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 130
■ Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 131
Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Regulatory compliance statements Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 132
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 133
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 134
, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ Gateway E-8000 series ■ Gateway M460 ■ Gateway M465 ■ Gateway MX6000 series ■ Gateway NX550 ■ Gateway S-7500N series This device complies with Part 15 of the FCC Rules. Operation of this product is subject to the following - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 135
Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 136
Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless requirement. Canada Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 137
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 138
The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 139
than those specified in this manual may result in hazardous radiation servicing, contact an authorized service location. EPA ENERGY STAR As an ENERGY STAR® Partner, Gateway has determined that this product meets the ENERGY STAR ENERGY STAR guidelines for energy efficiency when used with a computer - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 140
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 141
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 142
Information damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages. In the interest of continued product development, Gateway reserves the right to make improvements in this manual and the products it describes at any time, without notices - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 143
microphone jack 6 muting 24, 31 next button 24 pause button 23 play button 23 stop button 23 troubleshooting 113 volume down button 24 volume up button 24 audio CD cleaning 72 automobile power adapter 55 B battery inserting PC Card 40 memory card slot 8 memory cards supported 39 PC Card slot 8 137 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 144
www.gateway.com removing memory card 39 removing PC Card 40 slots 39, 40 troubleshooting memory card 99 troubleshooting PC television 45 USB 8, 42 VGA 9, 44 video camera 8 copyright notice 135 customer service sales 117 D default printer 111 dialing codes 64 dial-up modem 9, 16 digital camera - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 145
Pad touchpad See touchpad EZ Point pointing device cap ordering replacement 46 F fan 7 faxes troubleshooting 102 files opening 26, 28 transferring 66 troubleshooting 91 Firewire port 8, 42 Fn key 22 folders opening 26, 28 function keys 21 G Gateway model number 3, 11 serial number 3 Support 4 139 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 146
Index www.gateway.com H hard drive bay 10 indicator 20 installing 34, 46, 78 purchasing 46 replacing 78 second hard drive 7, 34, 46 troubleshooting 91 headphone jack 6 Hibernate mode 55, 61 hot-swapping 40, 42 I i.Link port 8, 42 IEEE 1394 port 8, 42 IEEE 802.11 using while traveling 65 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 147
lock cable 66 Kensington cable 7 M maintenance cleaning 71, 72 Media Center troubleshooting 94 memory bay 11 installing 75 purchasing 46 removing 75 replacing 75 troubleshooting 99 memory card reader locating 8 memory cards supported 39 using 39 microphone built-in 12 jack 6 Microsoft Certificate of - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 148
troubleshooting 110 PCMCIA card See PC Card PDA memory cards 39 peripheral devices 42 Plug and Play devices IEEE 1394 support for 42 USB support 54 schemes 56, 57 source problems 15 SpeedStep settings 57 Standby mode 18, 23, 55 status indicator 6 troubleshooting 110 turning off notebook 18 turning - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 149
www.gateway.com Index RAM See memory rebooting notebook 19 recalibrating battery 53 recharging battery 50 replacing See installing resetting notebook 19 restarting notebook 19 right-clicking 26 S safety caring for notebook 70 general precautions 122 guidelines for troubleshooting 84 static - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 150
Index www.gateway.com T technical support automated troubleshooting 116 Support 4 Technical Support 117 tips before contacting 115 tutorial service 117 telephone acoustic handset coupler 64 line protector 64 line tester 64 telephone support 115 television playing DVD on 45 TV out jack 45 viewing - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 151
www.gateway.com U upgrading 73 USB port 8, 42 V VGA port 9, 44 video monitor port 9 projector port 9 S-Video out jack 7 troubleshooting 114 VGA port 9 video camera connecting 43 volume adjusting 24, 31 adjusting modem 103 controls 31 muting 24, 31 system keys 24 troubleshooting 113 W waking up - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 152
Index www.gateway.com 146 - Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 153
- Gateway MX6710 | 8511838 - Gateway Notebook Reference Guide - Page 154
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