Gateway MX6960 8511723 - Gateway Notebook Reference Guide
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- Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 1
REFERENCEGUIDE ® - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 2
- Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 3
3 For more information 4 Chapter 2: Checking Out Your Notebook 5 Front 6 Left 7 Right 8 Back 9 Bottom 10 Keyboard area 11 Chapter 3: Using Your Gateway Notebook. . . . 13 Connecting the AC adapter 14 Protecting from power source problems 15 Connecting the dial-up modem 16 Connecting to - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 4
48 Recharging the battery 48 Changing batteries 49 Replacing the battery 49 Recalibrating the battery 50 Extending battery life 51 Conserving battery power 51 Using alternate power sources 51 Changing power modes 52 Changing notebook power settings 53 Changing the power scheme 53 Changing - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 5
screen 68 Cleaning CDs or DVDs 68 Chapter 8: Upgrading Your Notebook 69 Preventing static electricity discharge 70 Adding or replacing memory modules 71 Replacing the hard drive kit 76 Chapter 9: Troubleshooting 81 Safety guidelines 82 First steps 82 Troubleshooting 83 Audio 83 Battery - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 6
-up 96 Mouse 101 Networks (wired 101 Networks (wireless 103 Passwords 107 PC Cards 107 Pointing device 107 Power 107 Printer 108 Sound 111 Status indicators 111 Touchpad 111 Video 112 Telephone support 113 Before calling Gateway Customer Care 113 Telephone numbers 114 Self-help 115 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 7
CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 8
instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 9
location. The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 10
CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 11
CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area 5 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 12
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Battery charge indicator Headphone jack Speaker Speaker Microphone jack Power indicator Component Icon Description LCD panel release latch Press to open the LCD panel. Speakers Provide audio output when headphones or - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 13
jack Ventilation fan Component Icon Description CD or DVD drive Kensington™ lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot. S-Video out jack Ventilation fan CD or DVD drive Plug an S-Video device, such as a television, into this jack. For more - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 14
USB ports PC Card slot IEEE 1394 port Memory card reader Ethernet jack Modem jack IEEE 1394 Memory card Modem jack port reader Ethernet jack Description Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Insert one Type - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 15
Back Back Power connector Component Icon Power connector Monitor port Monitor port Description Plug the AC adapter cable into this connector. Plug an analog VGA monitor or projector into this port. For more information, see "Viewing the display on a projector or monitor" on page 40. 9 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 16
Battery lock Battery latch Memory bay Customer care label Hard drive bay Online Support: Tech Support Phone: Hours: Model: S/No: Component Icon Battery Battery lock Battery latch Memory bay Customer Care label Hard drive bay 10 Description Provides power when the notebook is not plugged into AC - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 17
/Resume mode. For more information on configuring the power button mode, see "Changing notebook power settings" on page 53. Provides all the features of a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 21. Inform you when a drive is in use or when a button has - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 18
CHAPTER 2: Checking Out Your Notebook 12 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 19
3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 20
attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. You can run your notebook using an AC adapter or your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 21
When you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue. Protecting from power source problems Warning High voltages can enter your notebook through both the power cord and the modem - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 22
CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your notebook has a built-in 56K modem that you can use to connect to a standard telephone line. To connect the modem: 1 Insert one - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 23
Connecting to a cable or DSL modem or to a network Connecting to a cable or DSL modem or to a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 24
the latch on the front of your notebook, then lift the LCD panel. 2 Press the power button located above the keyboard. 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. Waking up your notebook Tips & Tricks For more information about - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 25
, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and remove the battery for more than 10 seconds. If your notebook does not respond to keyboard, touchpad, or mouse input, you may - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 26
pressed that affects how the keyboard is used. The status indicators are located below the touchpad. Wireless network Hard drive Caps lock Disc drive Num lock Indicator Wireless network (optional) Caps lock Num lock Disc drive Hard drive Icon Description ■ LED on - wireless IEEE 802.11 radio - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 27
shut down the notebook to connect a USB keyboard. Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 28
CHAPTER 3: Using Your Gateway Notebook Key type Icon System keys Numeric keypad FN key Windows key Application key Arrow keys Navigation keys Description Press these colored keys in combination with the FN key to perform specific actions. For more information, see "System key combinations" on page - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 29
notebook) ■ Both displays at the same time For more information, see "Viewing the display on a projector or monitor" on page 40. Display the power status box in the upper-left corner of your display. The box shows the battery charge level, the BIOS version, and whether the optional wireless network - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 30
3: Using Your Gateway Notebook Press and hold FN, then press this system key... 6 F8 -+ To... Turn the optional Bluetooth feature on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 31
Using the keyboard Press and hold FN, then press this system key... To... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see "Adjusting - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 32
3: Using Your Gateway Notebook Using the EZ Pad touchpad Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse or touchpad settings" in the online User Guide. The EZ Pad - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 33
a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen. Using the EZ Pad touchpad Move your finger around on the touchpad. If you run out of space and need to move the pointer farther, - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 34
CHAPTER 3: Using Your Gateway Notebook To... Do this... Move an object on the screen. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 35
an airplane. IEEE 802.11a, IEEE 802.11b, IEEE 802.11g, and Bluetooth communication devices are examples of devices that provide wireless communication. Your Gateway notebook may have a factory-installed wireless networking card. To turn the wireless IEEE 802.11 radio on or off: ■ Press FN + F2. The - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 36
Your Gateway Notebook Tips & Tricks For more information about using your notebook on a wireless network, see "Wireless Networking" in the online User Guide. Tips & Tricks For more information about using Bluetooth, click Start, All Programs, My Bluetooth Places. When the My Bluetooth Places window - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 37
CHAPTER 4 Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Viewing the display on a television • - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 38
. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive type... Use your drive for... logo... CD drive Installing programs, playing audio CDs - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 39
CD or DVD drive If your drive has this This is your drive type... Use your drive for... logo... Multi-format double layer DVD±RW drive ROM/R/RW Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording video and data to - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 40
. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. Manual eject hole Eject button The regional code on your DVD drive is determined by your notebook's delivery address. The regional code for the United States and Canada is 1. The regional - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 41
your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone. Memory card types Important RS-Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media. The memory card reader supports Memory Stick®, Memory - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 42
a memory card: ■ Pull the memory card out of the notebook. Adding and removing a PC Card Your notebook has a PC Card slot (also known as a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 43
the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. To remove a PC Card: 1 Click the remove - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 44
device, see the device documentation and installation instructions. Help and Support For more information about installing peripheral devices, click Start, then click Help and Support. Type the keyword installing devices in the Search box, then click the arrow. Your notebook has one or more of the - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 45
instructions. See your USB device's installation guide. Important For more information about using the USB port on your device, see your device's documentation. Your notebook has a four USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 46
on your notebook. 3 Turn on your notebook. 4 Plug the projector's or monitor's power cord into an AC power source and turn it on. Windows recognizes the new hardware and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 47
Viewing the display on a projector or monitor 6 Click the Settings tab. 7 Right-click the second monitor icon (labeled 2), then click Attached. 8 Click Apply. 9 Adjust properties such as Screen Resolution or Color Quality if necessary. 10 Click OK. 41 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 48
the television (or other external video device) before starting your notebook. Important Audio is not transmitted through an S-Video out jack. Use the built-in speakers or a set of headphones or external powered speakers, or connect your notebook to a stereo system using the headphone jack to hear - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 49
Viewing the display on a television 8 Click Advanced. The ATI Properties dialog box opens. 9 Click the CATALYST Control Center tab. 10 Click the ATI CATALYST Control Center button. 11 Click Advanced, then click Next. Use the wizard to adjust the television properties. 43 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 50
using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive. Memory Large programs, such - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 51
more expensive, but they print much faster than inkjet printers. Laser printers are better than inkjet printers when you are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. 45 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 52
CHAPTER 4: Using Drives and Accessories 46 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 53
CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings 47 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 54
dialog box. For more information, see "Changing advanced settings" on page 56. 48 The battery recharges while it is installed and your notebook is connected to AC power. While the battery recharges, the battery charge indicator turns on and the power cord icon in the taskbar has a lightning bolt . - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 55
replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 56
maintain the accuracy of the battery gauge. To recalibrate the battery: 1 Connect the AC adapter, then turn on your notebook. 2 As soon as it starts and you see a startup screen, press F2. The BIOS Setup utility opens. 3 Open the Advanced menu. 4 Highlight Battery Auto Learning, then select Enabled - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 57
battery" on page 48. Using alternate power sources To extend battery life, use alternate power sources whenever possible. ■ If traveling internationally, take electrical adapters. Save the battery for times when you cannot use a power adapter. If you plan on taking your AC power adapter, also take - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 58
the life of your notebook's battery: ■ Standby - while your notebook is in Standby, it switches to a low power state where devices, such as the display and drives, turn off. ■ Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 59
such as when the display or hard drive is automatically turned off. You can select one of the defined power schemes or create a custom power scheme. The processor installed in your notebook may use Intel® SpeedStep™ technology to conserve battery power. A SpeedStep-equipped processor can change its - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 60
speed while connected to AC power and at reduced speed (which uses less power) while using battery power. You can modify the Intel SpeedStep settings by the power scheme you select. To change the power scheme: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 61
Changing notebook power settings Changing alarm options Help and Support For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow. Alarms can alert you when the battery charge is low. To - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 62
you assign different power saving modes to the power button and Standby system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: 1 Click Start, then click Control Panel. The Control Panel window opens. If your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 63
Hibernate mode, click Start, then click Help and Support. Type the keyword hibernate in the Search box, then click the arrow. Hibernate (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 64
Options Properties dialog box and in the Shut Down Windows dialog box. To use Hibernate mode: ■ As an automatic power savings mode: Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 65
CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 59 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 66
the metal detector. ■ Turn off you notebook for takeoff and landing. ■ Turn off all wireless devices while in the aircraft. Dial-up modem ■ Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters or an acoustic handset coupler - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 67
frequency wireless connections ■ Take a telephone line tester to check for unsafe lines, especially if you are traveling internationally. ■ Take remote access wireless connections ■ Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 68
. ■ If you need to access your desktop computer files from your notebook while traveling, set up your desktop computer for remote access. Contact your network administrator for more information about remote access. ■ Take extra recordable media for transferring files between computers and backing up - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 69
your notebook to Gateway for service. Power Power ■ Use a startup password to restrict access to your notebook. The startup password is set using the BIOS utility. ■ Review the information in "Protecting your notebook" in the online User Guide. ■ Take your AC power adapter to recharge the battery - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 70
traveling internationally. ■ Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. ■ Take your recovery discs (see "Drivers and applications recovery" in the online User Guide) in case you need to install an additional - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 71
CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs 65 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 72
fields. Magnetic fields can erase data on hard drives. ■ Never turn off your notebook when the drive indicator is on because data on the hard drive could be lost or corrupted. ■ Avoid subjecting your notebook to extreme temperature changes. The case (and LCD panel) can become brittle and easy to - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 73
power cord, modem cable, and network cable from the wall outlets. Tips & Tricks You may want to occasionally open the memory bay door and remove dust and lint using an aerosol can of air. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 74
does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty. Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 75
CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 69 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 76
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 77
and any module can be placed in any slot. Memory bay To add or replace memory modules: 1 Follow the guidelines under "Preventing static electricity discharge" on page 70. 2 Turn off your notebook. 3 Disconnect the AC adapter, modem cable, and network cable. 4 Disconnect all peripheral devices - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 78
CHAPTER 8: Upgrading Your Notebook Tips & Tricks The screw hole is marked with a K. 6 Remove the keyboard screw. Screw 7 Loosen the six memory bay cover screws (these screws cannot be removed). Screw Screw Screw Screw Screw Screw 72 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 79
Adding or replacing memory modules 8 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch. Thumb notch 73 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 80
CHAPTER 8: Upgrading Your Notebook 9 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 74 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 81
that the notch in the module lines up with the tab in the memory bay. 12 Replace the memory bay cover, then tighten the cover screws. 13 Replace the keyboard screw. 14 Insert the battery, then turn your notebook over. 15 Connect the power adapter, modem cable, and network cable, then turn on your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 82
your original drive with a higher-capacity drive. Hard drive bay To replace the hard drive kit: 1 Create a Drivers and Applications Recovery disc. For more information, see "Creating Drivers and Applications Recovery discs" in the online User Guide. 2 Print the "Recovering Your System" chapter from - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 83
Screw 10 Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover. 11 If your new hard drive already includes the hard drive cover, go to Step 16. -ORIf you need to move the hard drive cover from your old hard drive to your new hard drive, go to Step 12 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 84
so the screw holes line up. 15 Replace the screws that secure the cover to the drive. 16 Slide the new hard drive kit into your notebook, then replace the cover screws. 17 Insert the battery, then turn your notebook over. 18 Connect the power adapter, modem cable, and network cable 19 Turn on your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 85
Replacing the hard drive kit 20 For instructions on installing Windows, your drivers, and your applications, see the "Recovering Your System" chapter you printed in Step 2. 21 Reconnect all peripheral devices and replace any PC cards. 79 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 86
CHAPTER 8: Upgrading Your Notebook 80 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 87
CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 81 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 88
discharge" on page 70. While troubleshooting your notebook, follow these safety guidelines: ■ Never remove the memory bay or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are connected to your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 89
instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Audio Audio troubleshooting is covered under "Sound" on page 111. Battery Battery troubleshooting is covered under "Power" on page 107. CD drives CD drive troubleshooting - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 90
" on page 23. The screen is too dark Adjust the brightness using the system keys. The screen resolution is not correct ■ Change the screen resolution from the Display Properties dialog box. For instructions on changing the screen resolution, see "Adjusting the screen resolution" in the online User - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 91
inherent in the TFT technology used in active-matrix LCD screens. Gateway's inspection standards keep these to a minimum. If system keys. ■ Make sure the notebook is not in standby or hibernate mode. For instructions on changing the power modes, see "Changing power modes" on page 52. ■ The notebook - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 92
are flawed and cannot be read by the drive. ■ Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For more information, see - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 93
see "Cleaning CDs or DVDs" on page 68. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Gateway Web site" in the online User Guide. A DVD movie will not play ■ Make sure that the - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 94
by following the instructions in "Deleting files and folders" in the online User Guide. Help and Support For more information about restoring deleted files, click Start, then click Help and Support. Type the keyword System Restore in the Search box, then click the arrow. Hard drive Caution All - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 95
. ■ Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook. ■ If your notebook has been subjected to static electricity or physical shock, you may need to reinstall the operating system. You see a "Non-system disk", "NTLDR is missing", or - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 96
on your notebook People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 97
stuck, then restart your notebook. You are pressing a letter key and a number appears on the screen ■ The numeric keypad is turned on. Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 98
9: Troubleshooting display devices, including retail TVs, may provide lower quality video. If you did not order a display device when you purchased your Media Center computer, a progressive scan display device with a VGA input is the best choice. ■ Quality of video source-The quality of the video - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 99
click the arrow. Troubleshooting ■ Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. ■ Screen resolution-By default - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 100
Troubleshooting ■ Type of TV (interlaced or progressive scan) Many TVs use interlaced video. Interlaced video displays a video frame with two passes of alternating scan lines. The TV screen first displays the video scan video displays a video frame or an S-Video display device and automatically changes - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 101
software (such as PowerDVD). The non-Media Center computer must also have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Windows patch Q810243 Update. You want to know whether you can play recorded videos on your home DVD player ■ Yes, you can. DVDs recorded with - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 102
module is failing. You see a "Not enough memory" error message ■ Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (cable or DSL) Tips & Tricks For the location of - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 103
click Help and Support. Type the keyword dialing in the Search box, then click the arrow. Troubleshooting ■ Make sure service. Also make sure that the modem dialing properties are set appropriately. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 104
or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. ■ support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 105
is in use). ■ Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your notebook. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 106
Troubleshooting the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as modem volume: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 107
Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then click the arrow. You cannot see the other computers on your wired Ethernet network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 108
CHAPTER 9: Troubleshooting ■ Make sure that the router is plugged into a powered electrical outlet and turned on. Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. ■ - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 109
network is unique. See the documentation that came with your network equipment for troubleshooting information. Networks (wireless) You turned wireless networking on, but it takes a while to connect ■ When wireless networking is turned on, it automatically scans for available connections. The scan - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 110
CHAPTER 9: Troubleshooting Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 111
and make sure that both the WAP and the WLAN in the computer have matching WEP keys. You are in a wireless network, but no available networks are listed in the Windows XP Wireless Networking utility ■ If the network you are attempting to access does not broadcast its SSID, you need to request the - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 112
Troubleshooting Internet Explorer is unable to access the Internet ■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service and workgroup" in the online User Guide. ■ If your notebook was previously connected directly to your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 113
causing a system resource conflict. For more information on resource conflicts, see "Device installation" on page 83. Pointing device See "Touchpad" on page 111. Power Tips & Tricks For instructions on connecting the AC power adapter, see "Connecting the AC adapter" on page 14. Your notebook is - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 114
AC power adapter cables are free from cuts or damage. Replace any damaged cables. Tips & Tricks For instructions on inserting your battery, see "Changing batteries" on page 49. Tips & Tricks For instructions on recalibrating your battery, see "Recalibrating the battery" on page 50. Your notebook - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 115
Troubleshooting The printer is on but will not print ■ Check the cable between the printer and your notebook Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category Printers and Faxes icon. The Printers and Faxes window opens. 3 Right-click the name of the - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 116
to the printer. ■ If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 117
box, then click the arrow. Troubleshooting You are not getting sound from the built-in speakers ■ Make sure that headphones are not plugged into the headphone jack. ■ Make sure that the volume control on your notebook is turned up. ■ Make sure that the Windows volume control is turned up. For - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 118
CHAPTER 9: Troubleshooting ■ Adjust the touchpad settings. For instructions on how to adjust the touchpad settings, see "Changing touchpad settings" in the online User Guide. Video The projector or external monitor is not working ■ Make sure that you have pressed FN+F4 to activate the external - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 119
Telephone support Telephone support Before calling Gateway Customer Care Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 120
CHAPTER 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems. 800 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 121
7752 (Canada) Self-help Help and Support For more information about Windows, click Start, then click Help and Support. Type the keyword practice in the Search box, then click the arrow. If you have how-to questions about using your Gateway-supplied hardware or software, see the following resources - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 122
CHAPTER 9: Troubleshooting Training Gateway provides the following computer-based training: Resource Gateway Learning Libraries Online Training from Learn With Gateway Service description For more information A variety of courses and tutorials are available on CD. Select from several easy-to-use - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 123
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 124
. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed. Setting up your system - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 125
CMOS battery on the system board. There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the notebook is turned - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 126
from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet is damaged. ■ The - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 127
to use it. Please contact Gateway for service. Regulatory compliance statements Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country group sections). The wireless devices in your system are only qualified for use in - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 128
drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices. Since your notebook is equipped with a wireless - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 129
wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by the FCC. The wireless devices installed in this system emitter per FCC Part 15 This device accordance with the instructions, may cause - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 130
the used notebook properly according to federal, state and local laws. Warning Warning Hg FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: ■ MA3 ■ MA7 This device complies with Part 15 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 131
the telephone company. A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 132
Canada (IC) Intentional emitter per RSS 210 Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices), operating in the 2.4 GHz band and/or 5.15 - 5.35 GHz band, may be present (embedded) in your notebook system. This section is only applicable if these devices - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 133
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A radio LAN your - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 134
some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The the electrical ground connections of the power utility, telephone lines, and internal metallic water pipe system, if present, are connected together. - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 135
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 136
do your part for the useful to you, "take it back" to your Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 137
this product was delivered in, and by disposing of or recycling used batteries properly. With your help, we can reduce the amount of natural resources disposed of properly. Notices Copyright © 2006 Gateway, Inc. All Rights Reserved 7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 138
publication at any time. Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 139
Macrovision statement Notices If your notebook has a DVD drive and an analog TV Out port, the following paragraph applies: This product incorporates copyright limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is prohibited. 133 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 140
APPENDIX A: Safety, Regulatory, and Legal Information 134 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 141
48 release latch 10 replacing 49 battery alarm options 55 bays battery 49 hard drive 10 memory 10, 71 BIOS Setup utility 50 Bluetooth 24, 61 brightness adjusting 24, 25 system keys 24, 25 C cable lock 7 cable modem 8, 17 camera See digital camera See digital video camera Caps Lock indicator 20 cards - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 142
68 inserting 34 CD drive See DVD drive cellular phone memory cards 35 Certificate of Authenticity 3 cleaning audio CD 68 case 67 CD 68 DVD 68 keyboard 68 LCD panel 68 notebook exterior 67 notebook screen 68 screen 68 clicking 27 closing unresponsive program 19 connecting AC adapter 14 dial-up modem - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 143
88 Firewire port 8, 38 Fn key 22, 23 folders opening 27 function keys 21 G Gateway model number 3 serial number 3 Support 4 H hard drive bay 10 indicator 20 installing 76 purchasing 44 replacing 76 troubleshooting 88 headphone jack 6 Hibernate mode 52, 57 hot-swapping 36, 38 I i.Link port 8, 38 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 144
Index digital camera 38 digital video camera 38 hard drive 76 memory 71 PC Card 36 peripheral devices 38 printer 38 scanner 38 Internet troubleshooting 89, 98 IRQ conflicts 83 J jacks See connections K Kensington cable lock 62 lock slot 7 key combinations 23 keyboard buttons 21 cleaning 68 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 145
36 slot 36 troubleshooting 107 PCMCIA card See PC Card PDA memory cards 35 peripheral devices 38 Plug and Play devices IEEE 1394 support for 38 USB support for 38 pointer identifying 26 moving 27 power AC adapter 14, 51 advanced settings 53, 56 alarms 55 automobile/airplane adapter 51 battery 48, 49 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 146
40 port 9 screen resolution 41 using 23 R radio approval authorities 61 radio frequency wireless connections 61 RAM See memory rebooting notebook 19 recalibrating battery 50 recharging battery 48 140 www.gateway.com replacing See installing resetting notebook 19 restarting notebook 19 right - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 147
CD 116 classroom 116 Gateway Learning Libraries 116 Learn With Gateway 116 travel tips 59 troubleshooting audio 111 automated system 114 device installation 83 display 84 DVD drive 86 faxes 99 files 88 general guidelines 82 hard drive 88 Internet connection 89, 98 IRQ conflict 83 keyboard 90 141 - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 148
S-Video out jack 7 troubleshooting 112 VGA port 9 www.gateway.com video camera connecting 39 volume adjusting 25, 28 adjusting modem 100 controls 28 muting 25, 28 system keys 25 troubleshooting 111 W waking up notebook 18 Windows key 22 Product Key Code 3 wired Ethernet troubleshooting 101 wireless - Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 149
- Gateway MX6960 | 8511723 - Gateway Notebook Reference Guide - Page 150
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