Gateway NV-42 Gateway NV40 Series User's Reference Guide - English
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- Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 2
- Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 3
This Reference 1 About this guide 2 Accessing your online User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . 5 Front 6 Left - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 4
46 Adjusting the display properties 48 Using the projector or monitor for a presentation 49 Chapter 5: Managing Power 51 Monitoring the battery charge 52 Recharging the battery 52 Changing batteries 53 Extending battery life 54 Maximizing battery performance 54 Conserving battery power 54 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 5
71 Cleaning the keyboard 71 Cleaning the notebook screen 72 Maintaining the battery 72 Storing batteries 73 Cleaning CDs or DVDs 73 Recovering your system 74 Creating recovery discs 75 Recovering pre-installed software and drivers . . 77 Returning to a previous system condition . . . . . 78 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 6
97 Mouse 101 Networks (wired 102 Networks (wireless 104 Passwords 106 Power 107 Printer 107 Sound 109 Status indicators 109 Touchpad 110 Video 110 Telephone support 110 Before calling Gateway Customer Care 110 Appendix A: Legal Information 113 Index 125 iv - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 8
Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 9
on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 10
CHAPTER 1: About This Reference 4 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 12
the memory card reader" on page 43. The memory card reader supports Memory Stick®, Memory Stick Pro®, MultiMediaCard™, Secure Digital™, and xD- components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 13
so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Plug an analog VGA monitor or projector into this port. For more information, see "Viewing the display on a projector, monitor, or television" on page 46. Plug an Ethernet network cable into - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 14
SPDIF support Plug an HDMI device, such as a high definition television, into this optional jack. For more information, see "Viewing the display on DVD drive" on page 40. To determine the type of drive in your notebook, examine the drive tray's plastic cover and compare the logo to those listed in - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 15
Back www.gateway.com Component Battery Modem jack (optional) Power connector Battery Modem jack Power (optional) connector Icon Description Provides power when the notebook is not plugged into AC power. Plug a dial-up modem cable into this optional jack. For more information, see "Connecting - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 16
2: Checking Out Your Notebook Component Icon Battery Battery lock Battery latch MicroPCI bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock the battery. For more information, see "Changing batteries" on page 53. Slide to release the battery. For more - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 17
Sleep or Hybrid Sleep mode. ❥ LED off - Notebook is off. Battery charge indicator ❥ LED orange - Battery is fully charged. ❥ LED blinking orange - Battery is charging. ❥ LED blinking red - Battery charge is very low. ❥ LED solid red - Battery is malfunctioning. Important: This LED only lights up - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 18
CHAPTER 2: Checking Out Your Notebook Component Icon Description Touchpad Provides all the functionality of a mouse. For more information, see "Using the EZ Pad touchpad" on page 29. Capacitive touch keys - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 19
the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad touchpad • Using the capacitive touch - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 20
to the floor. • Adjust the screen so it is perpendicular to your line of sight. • Place your feet flat on the floor or on a footrest. • Although notebooks are sometimes called "laptops," do not use your notebook while it rests on your unprotected lap. Notebook operating temperatures can become quite - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 21
www.gateway.com • Avoid focusing your eyes on your screen for long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects. • Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 22
same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. Important If the battery is not fully charged before you use your notebook on battery power for the - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 23
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 24
the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 2. Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 25
gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook modem, or Ethernet network jack. Connecting the optional dial-up modem Your notebook may have a built-in 56K modem that you can use to connect - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 26
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 20 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 27
above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 60. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select the language and time zone and to create your first user account. 21 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 28
each device for its setup instructions. 5 To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 29
www.gateway.com To put your notebook to sleep: • Click (Start), then click (power). The notebook saves your session and then click Shut Down. The notebook turns off. Important If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 30
pressed that affects how the keyboard is used. The status indicators are located below the screen. 24 Power HDD Num lock Battery Caps lock Bluetooth Indicator Icon Description Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED off - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 31
www.gateway.com Indicator Icon Description Caps lock ❥ LED on - Caps lock is turned on. ❥ numeric keypad. Function keys/ System keys Navigation keys FN key Windows key Application key Arrow keys Tip You can attach an external keyboard to the notebook using a USB port. You do not need to shut - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 32
to the end of a document. FN key Press the FN key in combination with a colored system key to perform a specific action. Windows key Press this key to open the Windows Start menu. This key can also be used in combination with other keys to open utilities like F (Search utility), R (Run utility - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 33
www.gateway.com System key combinations When you press the FN key and a system key at the same time, your notebook performs the action leave Sleep mode. For more information, see "Changing notebook power settings" on page 58. Toggle the notebook display in the following order: ❥ The LCD ❥ An - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 34
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 35
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 36
mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Tip You may have received your notebook with the EZ Pad - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 37
www.gateway.com To... Do this... Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Position the pointer over the object. Press the left button twice in rapid succession. This action is called - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 38
PowerSave key, the screen brightness is reduced and the graphics chip switched to a lower speed; PCI and WLAN switch to power-saving modes. Press the Gateway PowerSave key again to return to your previous settings (only for certain models). Programmable key-the programmable key will run the Launch - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 39
www.gateway.com Button Description Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 40
), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Brightness control to the desired screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 34 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 41
www.gateway.com Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click (Volume) - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 42
device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 43
Gateway notebook or services is harmful network radio Your notebook may have click Windows Mobility Center. When the Windows Mobility Center window opens Windows Mobility Center. When the Windows Mobility Center window opens, click Turn wireless off. Tip For more information about using your notebook - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 44
• Press FN + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 45
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 39 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 46
CHAPTER 4: Using Drives and Accessories Using the DVD drive You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 47
gateway Layer, Dual Layer, or DL. Using other types of blank media will result in less capacity. Installing programs, playing audio CDs, playing DVDs match. The regional code on your DVD drive is determined by your notebook's delivery address. The regional code for the United States and Canada is - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 48
CD or DVD, see "Cleaning CDs or DVDs" on page 73. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 42 2 Place the disc in the tray with the label facing up, then press down - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 49
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 50
you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. USB ports support plug-and-play and hot swapping, which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port. When you use - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 51
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 52
an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 53
the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 6 Select the options for the - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 54
your notebook may turn off the LCD panel, but will not enter Sleep mode. Adjusting the display properties Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 55
if necessary. 5 To use the monitor, projector, or television as a "mirror" (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor. 6 To use the monitor, projector, or television as an extension of - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 56
. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 57
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 51 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 58
If your battery charge indicator displays what looks like an inaccurate charge, you may need to recalibrate the battery. Tip For more information about the battery charge status indicator, see "Front" on page 6. Recharging the battery The battery recharges while it is installed and your notebook is - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 59
Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 60
is slid to the release position, you need to remove and reinsert the battery before trying to lock it again. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 61
www.gateway.com • Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like USB devices. • Select the Power saver power plan to get maximum power savings. Tip For more information about using power plans, see "Changing notebook - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 62
outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen the life of your notebook's battery: • Sleep - while your notebook is in Sleep mode, it switches to - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 63
were open when you activated Hibernate mode. • Hybrid Sleep - while your notebook is in Hybrid Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 64
by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans balances performance and battery life. • Power saver - This power plan sacrifices performance in order to extend battery life. Use this plan if you will be away - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 65
power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. 2 Click (Change power settings - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 66
settings: 1 Click (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. 2 Click (Change power settings). The Select a power plan window opens. 60 3 Click a setting on the left side of the screen that you want to change. The top three - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 67
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 68
CHAPTER 5: Managing Power 62 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 69
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 63 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 70
it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook. • Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it through the metal - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 71
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded Every country has different restrictions on the use of wireless devices. If your notebook is equipped with a wireless device, check with the local radio approval authorities - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 72
must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 73
, you are prompted to enter the user password you set in step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 74
and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management. 68 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 75
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 69 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 76
not put any objects on top of it. The case, although strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 77
electrical shock, unplug the power cord, modem cable, and network cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 78
on the cloth (never directly on the screen), and wipe the screen with the cloth. Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 79
that when you have removed the battery from your notebook while using it with an electrical outlet, the automatic battery charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 80
CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 83 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software ( - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 81
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 82
its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 83
did not come pre-installed on your computer, follow the instructions provided with the device. To recover your pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. - OR If you are recovering from your - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 84
Notebook 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen device drivers. Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 85
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 86
discs" on page 82. Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 Click the Restore tab, then click Completely Restore - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 87
restarts. 6 Follow the on-screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Completely - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 88
Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 89
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 83 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 90
screws, then replace the battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help box, then press ENTER. First steps If you have problems with your notebook, try these things - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 91
message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. • If an error - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 92
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • Disconnect the using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non- - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 93
keys or Windows Mobility Center. For more information about adjusting the brightness, see "Adjusting the brightness" on page 34. • Change the display settings. For instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook away from - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 94
to play these CDs on your notebook. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 35. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 95
• Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. A DVD movie will not play installed on your notebook. For instructions on playing a DVD, see "Playing music and movies" in your online User Guide. A DVD does - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 96
CHAPTER 8: Troubleshooting File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in "Deleting files and folders" in your online User Guide. Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 97
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 97. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 98
Troubleshooting You see an "Unable to locate host" message and are unable to browse the Internet • This problem having multiple programs open on your notebook People are sending you e-mail messages Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 99
This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 100
can be purchased from Gateway. Important Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video quality. • Screen resolution-By default, the notebook uses a screen resolution optimized for the LCD screen. Many older TVs cannot display this high of - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 101
. • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The video display will likely be better on a newer model TV. • Type of TV (interlaced or progressive scan) Many CRT (tube) TVs use interlaced video. Interlaced - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 102
The Control Panel window opens. 2 Click System and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 96 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 103
gateway.com You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook your modem for additional troubleshooting information. Modem (dial-up - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 104
to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 105
.gateway.com or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 106
• Use a different modem cable. Some telephone cables do not meet required cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 107
screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support Panel. The Control Panel window opens. 2 Click Hardware - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 108
Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 109
gateway Fast Ethernet, and Gigabit Ethernet components will result in your network running at the reestablishes communication between your Internet Service Provider and your modem and between your home network. Caution If your notebook was a member of a domain before troubleshooting information. 103 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 110
CHAPTER 8: Troubleshooting Networks Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to -click Network, then click Properties. The Network and Sharing Center window opens. 2 Click View status for the network connection. The - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 111
gateway.com You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web • If your access point uses WEP, go to the Wireless Networking Properties window ANY as the SSID, which will make the computer try to your Internet Service Provider and - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 112
LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. 106 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 113
correctly. For instructions on recalibrating your battery, see "Extending battery life" on page 54. • Let the battery return to room temperature. Printer Help For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in the - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 114
. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Printers. 4 Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 115
troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 35. • Make sure that the Windows volume control is turned up. For instructions - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 116
that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 117
description of your problem, including the exact text of any error messages, and the steps you have taken. • Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The Setup Guide includes the Gateway Customer Care telephone - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 118
CHAPTER 8: Troubleshooting 112 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 119
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 113 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 120
line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards instructions marked on the notebook and in the documentation before you operate your notebook. Retain all safety and operating instructions for future use. • Do not use this notebook - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 121
There is a danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. • When the notebook is turned off, a small amount of electrical current - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 122
shields are in place and the notebook is fully assembled. Caution Wireless devices are not user serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Additional limitations, cautions, and concerns for - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 123
gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 124
of the used notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 www.gateway.com/prop65. Mercury Warning Hg Warning THE LAMP IN THIS DISPLAY CONTAINS which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 125
system label. Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 126
wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry does not guarantee the equipment will operate to the users' satisfaction inside wiring associated with a single-line individual service may be extended by means of a certified - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 127
manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway and Human Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service location. - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 128
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will of or recycling used batteries properly. With your - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 129
is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 130
APPENDIX A: Legal Information 124 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 131
33 microphone jack 8 muting 33, 35 next button 28 pause button 28 play button 28 stop button 28 troubleshooting 109 audio CD cleaning 73 inserting 41, 42 automobile power adapter 56 B battery alternate power sources 56 bay 53 calibrating 72 changing 53 charge indicator 11, 24, 52 charge status 52 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 132
cards supported 43 removing memory card 43 slots 43 troubleshooting memory card 97 CD cleaning 73 controlling playback 28, 32, 33 eject button 41, 42 inserting 41, 42 manual eject hole 41, 42 CD drive See DVD drive cellular phone memory cards 43 Certificate of Authenticity 3 changing battery 52 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 133
7, 8 digital video 44 directional keys 26 diskette troubleshooting 86 diskette drive troubleshooting 86 display brightness 34 switching 27 troubleshooting 87 display properties adjusting 48 documentation User Guide 2 double-clicking 31 dragging 31 drivers re-installing 74, 77 drives Blu-ray disc 41 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 134
Support 3 Gateway Recovery Center re-installing drivers 77 re-installing programs 77 re-installing software 77 H hard drive bay 10 indicator 24 troubleshooting display 27 Windows 26 wireless Ethernet 33 L labels Microsoft Certificate of Authenticity 3 model number 2 serial number 2 latch battery - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 135
bay 10 troubleshooting 96 memory card reader inserting card 43 locating 6 memory cards supported 43 removing card 44 troubleshooting 97 using screen resolution 49 troubleshooting external 110 using 27 using external 49 mouse connecting 30 troubleshooting 101 USB port 7, 8 moving pointer 30 screen - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 136
7 screen resolution 49 troubleshooting 110 using 27, 49 R radio approval authorities 65 radio frequency wireless connections 65 rebooting notebook 23 recharging battery 52 recovering defaults 80 drivers 74, 77 programs 74, 77 software 74, 77 system 74 with Gateway Recovery Center 77 with Windows - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 137
23 restoring defaults 80 drivers 74, 77 programs 74, 77 software 74, 77 system 74 with Gateway Recovery Center 77 with Windows System Restore 78 right-clicking 31 S safety avoiding repetitive strain 16 caring for notebook 70 general precautions 114 guidelines for troubleshooting 84 posture 15 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 138
selecting screen objects 30 troubleshooting 110 Touchpad toggle 33 travel tips 63 troubleshooting audio 109 battery 107 diskette drive 86 display 87 guidelines 84 screen 87, 110 screen area 87 screen resolution 87 sound 109 status indicators 109 technical support 110 telephone support 110 touchpad - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 139
6, 7 VGA port 7, 47 video HDMI out jack 8 monitor port 7 projector port 7 troubleshooting 110 VGA port 7 video camera connecting 45 volume adjusting 35 adjusting modem 101 controls 35 muting 33, 35 troubleshooting 109 W waking up notebook 22 webcam 12, 34 Windows key 26 Product Key Code 3 133 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 140
Index 134 - Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 141
- Gateway NV-42 | Gateway NV40 Series User's Reference Guide - English - Page 142
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