Gateway NV-52 Gateway NV50 Series User's Reference Guide - English
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- Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 2
- Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 3
User Guide 2 Gateway contact information 2 Contacting Gateway Customer Care 2 Gateway model and serial number 3 Microsoft Certificate of Authenticity 3 For more information 3 Chapter 2: Checking Out Your Notebook . . . 5 Front 6 Left 6 Right 8 Back 9 Bottom 10 Keyboard area 11 LCD panel - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 4
or monitor for a presentation 53 Chapter 5: Managing Power 55 Monitoring the battery charge 56 Recharging the battery 56 Changing batteries 57 Extending battery life 58 Maximizing battery performance 58 Conserving battery power 58 Using alternate power sources 60 Changing power modes 60 ii - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 5
69 Security 70 Power 71 Additional tips 72 Chapter 7: Maintaining Your Notebook . . . 73 Caring for your notebook 74 Cleaning your notebook 74 Cleaning the exterior 75 Cleaning the keyboard 75 Cleaning the notebook screen 76 Maintaining the battery 76 Storing batteries 77 Cleaning CDs - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 6
Contents Ethernet 93 File management 94 Hard drive 94 Internet 95 Keyboard 96 Media Center 97 Memory 100 Memory card reader 101 Modem (cable or DSL 101 Modem (dial-up 101 Mouse 105 Networks (wired 106 Networks (wireless 108 Passwords 110 Power 111 Printer 111 Sound 113 Status - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 8
information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 9
on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 10
CHAPTER 1: About This Reference 4 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 12
adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Left Ethernet jack HDMI out jack Headphone jack Kensington Power lock slot connector Monitor port USB Microphone Memory card port jack reader 6 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 13
camera, keyboard, or mouse) into these ports. Plug a microphone into this jack. Headphone jack Memory card reader Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. ❥ Headphone with SPDIF support Insert - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 14
(such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. DVD drive Insert CDs or DVDs into this drive. For more information, see "Using the DVD drive" on page 44. To determine the type of drive in your notebook, examine the drive tray's plastic cover - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 15
Back www.gateway.com Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 16
CHAPTER 2: Checking Out Your Notebook Bottom Battery Battery lock Battery latch Ventilation slots and cooling fan Memory/ Hard drive bay Component Icon Battery Battery lock Battery latch Memory bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 17
www.gateway.com Component Icon Hard drive bay Ventilation slots and cooling fan Description The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 18
keyboard" on page 27. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED off - Notebook is off. Battery charge indicator ❥ LED orange - Battery is fully charged. ❥ LED blinking orange - Battery is charging. ❥ LED blinking red - Battery - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 19
www.gateway.com LCD panel Microphone Webcam Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. For more information, see " - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 20
CHAPTER 2: Checking Out Your Notebook 14 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 21
• Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 22
the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter. • Use soft, indirect lighting in your work area. Do not use your notebook in a dark room - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 23
www.gateway.com • Avoid focusing your eyes on your screen for long periods of time. Every 10 or 15 minutes, look around the room, and try to focus on distant objects. • Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 24
if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. Important If the battery is not fully charged before you use your notebook on battery power for the first time, the battery life may be much shorter than you - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 25
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 26
you finish using your notebook for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns orange and stop blinking. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 27
www.gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook. Tip When using a cable with a sleeve over the plug, pull the sleeve back to make sure that the plug locks into the jack. 2 Insert the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 28
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 22 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 29
your notebook: 1 Lift the LCD panel. 2 Press the power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 64. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 30
each device for its setup instructions. 5 To open the main menu, click (Start). From that menu, you can run programs and search for files. For more information on using Windows, see "Using Windows" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 31
reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 32
affects how the keyboard is used. The status indicators are located below the screen. Power HDD Num lock Battery Caps lock Bluetooth Indicator Icon Bluetooth Hard drive Num lock Description ❥ LED on - Bluetooth communication is turned on. ❥ LED off - Bluetooth communication is turned off. ❥ LED - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 33
LED off - Caps lock is turned off. Battery charge indicator ❥ LED blue - Battery is fully charged. ❥ LED red - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 34
Setting Up and Getting Started Key types The keyboard has several different types of keys. Some like F (Search utility), R (Run utility), and E (Computer window). Application key Press this key for quick access to shortcut menus and help assistants in Windows. Arrow keys Press these keys to - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 35
be plugged into the monitor port or HDMI port on your notebook) ❥ Both displays at the same time For more information, see "Viewing the display on a projector, monitor, or television" on page 50. Turn the optional Bluetooth radio on 6 or off. Warning: Radio frequency wireless communication can - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 36
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Previous-Skips back one - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 37
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 38
to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse, touchpad, or pointing device settings" in your online User Guide. Tip You may - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 39
www.gateway.com To... Do this... Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen. Move an object on the screen. Position the pointer over the object. Press the left button twice in rapid succession. This action is called - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 40
PowerSave solution uses the power-saving features of your computer's graphics sub-system to reduce overall power consumption. When you press the Gateway PowerSave key, the Windows graphics scheme will be changed to Windows Vista Basic, screen brightness reduced and the graphics chip will be switched - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 41
www.gateway.com Button Description Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 42
brightness keys on the keyboard. For more information, see "System key combinations" on page 29. -ORClick (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Brightness control to the desired screen brightness. Tip For more - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 43
to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard. For more information, see "System key combinations" on - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 44
device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 45
radio off: • Click (Start), All Programs, Accessories, then click Windows Mobility Center. When the Windows Mobility Center window opens, click Turn wireless off. Tip For more information about using your notebook on a wireless network, see "Wireless Ethernet Networking" in your online User Guide 39 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 46
, MP3 player, headphone, keyboard, or mouse. To turn the Bluetooth radio on: • Press FN + F6. To turn the Bluetooth radio off: • Press FN + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 47
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 43 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 48
features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive Use your drive for... logo... type... DVD drive Installing programs, playing - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 49
, and Blu-ray discs. Using a DVD drive Important Prerecorded DVD discs and DVD drives contain regional codes that help control DVD title drive is determined by your notebook's delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 50
" on page 77. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the To remove a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Carefully - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 51
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 52
card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card instructions. USB ports support plug-and-play and hot swapping, which means that your notebook - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 53
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 54
(VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or television: 1 Turn off your notebook. 2 If you are using the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 55
the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 6 Select the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 56
is connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 57
Extend my Windows desktop onto this monitor. You can click and drag the "2" monitor icon to position it the same way the physical monitor is arranged on your desk. 7 Click OK. Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 58
. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 59
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 55 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 60
balanced with optimized battery life when on battery power. Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved work. To monitor the battery charge: • Move the mouse pointer over the power cord icon - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 61
outlet, you must turn the notebook off while changing the battery. To replace the battery: 1 If your notebook is on and is connected to AC power, go to step 2. -ORIf your notebook is on and is not plugged into an AC outlet, save your work and turn off the notebook. 2 Turn your notebook over so the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 62
to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new battery a few times during the first - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 63
notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 64
battery for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen the life of your notebook - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 65
www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 66
or hard drive is automatically turned off. You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power plan sacrifices - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 67
www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 68
. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid Sleep mode: 1 On the Select a power plan window, click Change plan settings for the plan - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 69
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 70
CHAPTER 5: Managing Power 66 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 71
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 67 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 72
by air • Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook. • Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it through the metal detector. • Turn off you notebook for takeoff and landing - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 73
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, see regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 74
must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 75
to enter the user password you set in step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge protector to protect - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 76
company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 77
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 73 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 78
strong, is not made to support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your notebook when the drive indicator is on because data - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 79
. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 80
gauges (notebooks) should be calibrated by applying a deliberate full discharge once every 30 charges. Running the battery down in the equipment does this. If ignored, the fuel gauge becomes increasingly less accurate and in some cases will cut off the device prematurely. Using the right charger is - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 81
charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and you want to run on AC power - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 82
Notebook Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 87 or in the technical support pages at www.gateway.com. Problem take some time to create, but for long-term reliability, the effort is worth it. For instructions, see " - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 83
discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drive's entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 84
its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 85
www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 86
points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For more information about - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 87
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 88
you cannot run Windows Vista and your original hard drive is still working, see "Recovering from the hard drive during startup" on page 85. • If you cannot run Windows Vista and your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see "Recovering - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 89
computer restarts. 6 Follow the on-screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 90
drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 91
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 92
bay cover or hard drive bay cover, make sure that you replace the cover, reinstall any screws, then replace the battery before you start your notebook. Help For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search Help - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 93
, then try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 94
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • Disconnect the using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non- - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 95
keys or Windows Mobility Center. For more information about adjusting the brightness, see "Adjusting the brightness" on page 36. • Change the display settings. For instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook away from - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 96
to play these CDs on your notebook. • Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 37. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 97
are using powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 77. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 98
box, then press ENTER. You see a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. 94 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 99
.gateway.com The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 100
notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 101
the keyboard does not work after it dries, you may need to replace it. Media Center This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 102
speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound. • Quality of video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 103
better quality picture, and support higher screen resolutions. The video notebook detects whether you are using a VGA or an HDMI display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 104
Control Panel. The Control Panel window opens. 2 Click System and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 105
all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 106
8: Troubleshooting • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 107
wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. • support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 108
cable standards and may cause problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click (Start), then click Control Panel. The Control Panel window opens. 3 Click Hardware and Sound - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 109
sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume. To turn down the modem volume: 1 Click (Start), then click Control Panel. The Control Panel window opens. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. The Phone and Modem - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 110
Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 111
www.gateway.com Your wired Ethernet network is running slower than you expect • If your Ethernet network is running slower than you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 112
Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned If your wireless network is running slower than you expect, access point user guide because the speed The Network and Sharing Center window opens. 2 Click View - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 113
in range to connect. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 114
LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. 110 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 115
To test the outlet, plug a working device, such as a lamp, into the outlet and turn it on. • Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power • Check the power management settings. For more information - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 116
your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: 1 Click (Start), then click Control Panel. The Control Panel window opens - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 117
Make sure that the volume control on your notebook is turned up. For more information about using your volume control, see "Adjusting the volume" on page 37. • Make sure that the Windows volume control is turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 118
correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 119
• Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 120
CHAPTER 8: Troubleshooting 116 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 121
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 122
connection. Your Gateway notebook is designed notebook. Retain all safety and operating instructions for future use. • Do not use this notebook near water or a heat source such as a radiator. • Set up the notebook on a stable work surface. • The notebook should be operated only from the type of power - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 123
www.gateway.com Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. • Some notebooks have a replaceable CMOS battery on the system board. There is a - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 124
. Please contact Gateway for service. Additional limitations time. Because the wireless devices (which may be embedded into your notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 125
gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power the instructions, may be determined by turning the equipment off - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 126
notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive 47) rules. On the computer or modem card is a label that contains the FCC registration is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 127
it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A radio LAN your notebook may have been equipped with operates in the same frequency range as high power radar, which - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 128
The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as set by Industry Canada. cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 129
controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway of your "end of life" product properly. Substances such - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 130
Gateway equipment. Call Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide recycling used batteries properly. - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 131
to make improvements in this manual and the products it describes at any time, without notices or obligation. Trademark Acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 132
APPENDIX A: Legal Information 128 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 133
56 installing 57 latch 10 life span 76 locating 10 managing power 58 maximizing performance 58 monitoring charge 56 recharging 18, 56 release latch 10 replacing 57 storing 77 troubleshooting 111 bays battery 57 hard drive 11 memory 10 Bluetooth system key 30 turning off 30, 41 turning on 30, 41 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 134
troubleshooting memory card 101 CD cleaning 77 controlling playback 31, 35 eject button 45, 46 inserting 45, 46 manual eject hole 45, 46 CD drive See DVD drive cellular phone memory cards 47 Certificate of Authenticity 3 changing battery 56 cleaning audio CD 77 case 75 CD 77 DVD 77 keyboard 75 LCD - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 135
91 display properties adjusting 52 documentation User Guide 2 double-clicking 34 dragging 34 drivers re-installing 78, 81 drives Blu-ray disc 45 DVD 44 DVD/CD-RW 8, 44 DVD±RW 8, 45 hard drive 11 identifying drive types 44 multi-format DVD±RW 8, 45 troubleshooting 90, 92, 94 types 44 DSL modem - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 136
contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 81 re-installing programs 81 re-installing software 81 H hard drive bay 11 indicator 26 troubleshooting 94 HDMI (TV) out jack 7 HDMI port 30, 48, 50 headphone jack 7 Hibernate mode 24, 60 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 137
33 screen objects 34 MP3 player memory cards 47 multimedia adjusting volume 38 using DVD drive 44 mute button 35, 36 muting sound 35, 36, 38 MyBackup key 35 N navigation keys 29 network troubleshooting 106, 108 network jack 7, 21 networking turning off Bluetooth 41 turning off wireless Ethernet 40 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 138
quality 53 port 7 screen resolution 53 troubleshooting 114 using 30, 53 R radio approval authorities 69 radio frequency wireless connections 69 rebooting notebook 25 recharging battery 56 recovering defaults 84 drivers 78, 81 programs 78, 81 software 78, 81 system 78 with Gateway Recovery Center 81 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 139
sound adjusting 38 controls 38 muting 35, 36, 38 troubleshooting 113 Speakers 12 speakers jack 7 SpeedStep technology 62 starting notebook 23 programs 34 startup password 70 status indicator wireless Ethernet 26 status indicators battery charge 27, 56 Caps Lock 27 drive activity 26 hard drive 26 135 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 140
zone 32 selecting screen objects 33 troubleshooting 114 Touchpad toggle 35 travel tips 67 troubleshooting audio 113 battery 111 diskette drive 90 display 91 DVD drive 92 external monitor 114 faxes 104 files 94 general guidelines 88 hard drive 94 Internet connection 95, 103 keyboard 96 LCD panel - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 141
Bluetooth 30 notebook 24, 25 wireless Ethernet 40 wireless network 30 turning on Bluetooth 30 notebook 23 wireless Ethernet 35 wireless network 35, 40 TV out (HDMI) jack 7, 50 U USB connecting device 49 port 48 USB port 7, 8 user password 70 Windows System Restore 78 wired Ethernet troubleshooting - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 142
Index 138 - Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 143
- Gateway NV-52 | Gateway NV50 Series User's Reference Guide - English - Page 144
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