Gateway NV-59 Gateway NV50 Series User's Reference Guide - English
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- Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 2
- Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 3
Started. 15 Working safely and comfortably 16 Reducing eye strain 16 Setting up your computer desk and chair . . . . . 17 Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain 18 Connecting the AC adapter 18 Protecting from power source problems 20 Connecting - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 4
or monitor for a presentation 53 Chapter 5: Managing Power 55 Monitoring the battery charge 56 Recharging the battery 56 Changing batteries 57 Extending battery life 58 Maximizing battery performance 58 Conserving battery power 58 Using alternate power sources 60 Changing power modes 60 ii - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 5
recovery discs 79 Recovering pre-installed software and drivers . . 81 Returning to a previous system condition . . . . . 82 Returning your system to its factory condition . 84 Chapter 8: Troubleshooting 87 Safety guidelines 88 First steps 88 Troubleshooting 89 Audio 89 Battery 89 CD drives - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 6
Contents Ethernet 93 File management 94 Hard drive 94 Internet 95 Keyboard 96 Media Center 97 Memory 100 Memory card reader 101 Modem (cable or DSL 101 Modem (dial-up 101 Mouse 105 Networks (wired 106 Networks (wireless 108 Passwords 110 Power 111 Printer 111 Sound 113 Status - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 8
information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 9
notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 10
CHAPTER 1: About This Reference 4 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 12
space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Left Ethernet jack HDMI out jack Headphone jack Kensington Power lock slot connector Monitor port USB Microphone Memory card port jack reader 6 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 13
www.gateway.com Component Kensington™ lock slot Power connector Ethernet jack Monitor port HDMI out jack USB port Microphone jack Icon HDMI Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug the AC adapter cable into this connector. Plug an - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 14
in "Identifying drive types" on page 44. Modem jack Plug a dial-up modem cable into this optional jack. For more information, see "Connecting the optional dial-up modem" on page 21. Power button Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. For - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 15
Back www.gateway.com Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 16
CHAPTER 2: Checking Out Your Notebook Bottom Battery Battery lock Battery latch Ventilation slots and cooling fan Memory/ Hard drive bay Component Icon Battery Battery lock Battery latch Memory bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 17
www.gateway.com Component Icon Hard drive bay Ventilation slots and cooling fan Description The hard drive is located in this , or other similar surface. Keyboard area Keyboard area for select models Speakers Status indicators Keyboard Capacitive touch keys Power/Battery indicators Touchpad 11 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 18
a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 27. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED off - Notebook is off. Battery charge indicator ❥ LED orange - Battery is fully charged. ❥ LED - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 19
www.gateway.com LCD panel Microphone Webcam Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. For more - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 20
CHAPTER 2: Checking Out Your Notebook 14 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 21
safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 22
to your legs. Instead, use a laptop desk to protect your legs. • Do on a rigid, hard surface, and make computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes. Reduce glare by installing shades or curtains on windows, and by installing a glare screen - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 23
Every 10 or 15 minutes, look around the room, and try to focus on distant objects. • Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top of its screen is no higher than eye level. Setting up your computer desk and chair - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 24
for the battery to fully charge. Power subsystem 19V DC, 65/90W AC adapter Temperature: Operating: 5 °C ~ 35 °C Non-operating: -20 °C ~ 65 °C Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 25
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 26
AC power until the battery charge indicator turns orange and stop blinking. Important If the battery charge indicator does not turn blue after three hours, contact Gateway that has a modem jack. If you have a cable modem, use a surge protector that has an antenna/cable TV jack. During an electrical - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 27
www.gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook. Tip When using a cable with a sleeve over the plug, pull the sleeve back to make sure that the plug locks into the jack. 2 Insert the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 28
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 22 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 29
www.gateway.com Starting your notebook Warning Do not work power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 64. 3 If you are starting your notebook for the first time, follow the on-screen instructions - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 30
" and "Customizing Windows" in your online User Guide. Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 31
some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 32
used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen. Power HDD Num lock Battery Caps lock Bluetooth Indicator Icon Bluetooth Hard drive Num lock Description ❥ LED on - Bluetooth communication is turned on. ❥ LED off - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 33
is turned off. Battery charge indicator ❥ LED blue - Battery is fully charged. ❥ LED red - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 34
Setting Up and Getting Started Key types The keyboard has several different types of keys. Some Search utility), R (Run utility), and E (Computer window). Application key Press this key for quick access to shortcut menus and help assistants in Windows. Arrow keys Press these keys to move the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 35
regulations require wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of devices that provide wireless communication. Important: The wireless network switch must be in the ON position for this button to work. For more information - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 36
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Previous-Skips back one - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 37
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 38
You can use the EZ-Pad left and right buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 39
Quickly press and release the right button once. This action is called right-clicking. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 40
of your computer's graphics sub-system to reduce overall power consumption. When you press the Gateway PowerSave key, the Windows graphics scheme will be changed to Windows Vista Basic, screen brightness reduced and the graphics chip will be switched to a lower speed. Press the Gateway PowerSave key - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 41
www.gateway.com Button Description Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 42
brightness keys on the keyboard. For more information, see "System key combinations" on page 29. -ORClick (Start), All Programs, Accessories, then click Windows Mobility Center. The Windows Mobility Center window opens. Slide the Brightness control to the desired screen brightness. Tip For more - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 43
are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard. For more information, see about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 44
3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 45
off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 46
Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press ENTER. Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 47
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 43 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 48
features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive Use your drive for... logo... type... DVD drive Installing programs, playing - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 49
www.gateway.com If your drive has this This is your drive logo... type... Multi-format double layer ROM/R/RW DVD±RW drive Blu-ray disc Use your drive for... Installing programs, playing audio CDs, playing DVDs, accessing data, recording music and data to CD-R or CD-RW discs, and recording - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 50
Tip For information about cleaning a CD or DVD, see "Cleaning CDs or DVDs" on page 77. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 46 2 Place the disc in the tray with the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 51
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 52
card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card installation instructions. USB ports support plug- - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 53
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 54
(VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or television: 1 Turn off your notebook. 2 If you are using - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 55
the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 6 Select the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 56
Drives and Accessories 7 Press FN+F4 to switch may turn off the LCD panel, but will not enter Sleep mode. Windows Mobility Center. The Windows Mobility Center window opens. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 57
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor. 6 To use the monitor, projector, or television as an extension of your - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 58
. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 59
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 55 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 60
"Front" on page 6. Tip For more information about recalibrating the battery, see "Extending battery life" on page 58. Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery recharges, the battery charge indicator turns on. 56 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 61
children. Caution If your notebook is connected to AC power you can change the battery while the notebook is turned on. If your notebook it is not plugged into an AC outlet, you must turn the notebook off while changing the battery. To replace the battery: 1 If your notebook is on and is connected - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 62
into place. 6 Slide the battery lock to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 63
scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the DVD drive only when necessary. This drive uses a large amount of power. • Recharge the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 64
an airplane/ automobile power adapter or power inverter. Save the battery for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 65
is in Hybrid Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode. If your notebook experiences a power outage while in - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 66
or hard drive is automatically turned off. You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: • Balanced - This is the default power plan which balances performance and battery life. • Power saver - This power plan sacrifices - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 67
www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 68
. Help For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search Help box, then press ENTER. To turn on Hybrid Sleep mode: 1 On the Select a power plan window, click Change plan settings for the plan - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 69
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 70
CHAPTER 5: Managing Power 66 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 71
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 67 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 72
Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start Turn off all wireless devices while in the aircraft. Dial-up modem • Take a telephone cord to connect the modem to telephone jacks. If you are traveling internationally, take telephone jack adapters - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 73
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an . Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices which use wireless - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 74
tape your business card or an address Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 75
, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 76
and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management. 72 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 77
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 73 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 78
support extra weight. • When transporting your notebook, we recommend that you put it in a carrying case. • Keep your notebook away from magnetic fields. Magnetic fields can erase data on hard drives. • Never turn off your notebook when the drive are not covered under a AC power and remove the battery - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 79
spill liquid on the keyboard, turn off your notebook and turn the notebook upside down. Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 80
and in some cases will cut off the device prematurely. Using the right charger is important. By now you probably know that each kind of battery has its own technology, its own rate of charge, and so on. Charging lithium batteries correctly is one way to extend their life and to avoid damage. 76 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 81
battery charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and you want to run on AC - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 82
by following the information in "Troubleshooting" on page 87 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). Gateway provides everything you need to recover - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 83
www.gateway.com Creating recovery discs If your computer experiences problems that are not recoverable by other methods, you may need to reinstall the Windows operating system and factory-loaded software and drivers. To reinstall using discs, you must create the set of recovery discs beforehand. To - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 84
its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 85
www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 86
points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For more information about - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 87
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 88
a replacement hard drive, see "Recovering from your recovery discs" on page 86. Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 89
screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Completely Restore System to Factory - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 90
drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 91
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 92
a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 93
, then try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 94
checking on the diskette. If errors are detected and corrected, try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is missing," or "Disk error" error message • Eject the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 95
Settings dialog box. For instructions on changing the screen resolution, see "Changing the color depth and screen resolution" in your online User Guide. The text on the display is dim or difficult to read • Adjust the brightness using the system keys or Windows Mobility Center. For more information - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 96
Troubleshooting • Make sure the notebook is not in Sleep or Hibernate mode. Press the power button computing devices. A dual-link cable is recommended for DVI output. DVD drives may be experiencing some temporary memory problems. Shut down and restart your notebook turned up. For more information about using - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 97
your notebook to a television using the monitor jack, use the built-in speakers, a set of headphones or external powered speakers, or connect your notebook to a stereo system to hear sound while playing a DVD. Ethernet Ethernet troubleshooting is covered under "Networks (wired)" on page 106. 93 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 98
Help and Support. Type the keyword file management in the Search Help box, then press ENTER. You see a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 99
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 101. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 100
received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard stuck" or "Key failure" error - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 101
only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 102
your online User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search Help box, then press ENTER. • Size of display device-Small computer monitors for standard computer applications are - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 103
advanced features, produce a better quality picture, and support higher screen resolutions. The video display will likely be better to output to a TV • In Media Center mode, your notebook detects whether you are using a using. For more information, review the FAQ topic at www.gateway.com. You want to - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 104
Panel. The Control Panel window opens. 2 Click System and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 105
then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook. Modem (cable or DSL) The modem does not connect • Make sure that the modem cable is plugged into the Ethernet network jack and not the optional modem - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 106
8: Troubleshooting • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 107
.gateway.com screws in the wall or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 108
Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service problems with the modem connection. • Shut down and restart your notebook. • Run Windows modem - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 109
is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 110
, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 111
gateway computer department or network administrator for help. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service computer account disabled. Contact your company computer - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 112
Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned constraints in the access point user guide because the speed of a wireless click Properties. The Network and Sharing Center window opens. 2 Click View status for - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 113
www.gateway.com You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web • If your access point uses WEP, go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 114
your company computer department or network administrator for more information. Passwords Your notebook does not accept your password Make sure that CAPS LOCK and NUM LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 115
outlet, plug a working device, such as a lamp, into the outlet and turn it on. • Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power • Check the power management settings. For more information about using - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 116
CHAPTER 8: Troubleshooting The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source. The printer is on but will not print • Check the cable between - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 117
click Help and Support. Type the keyword sound troubleshooting in the Search Help box, then press ENTER. You are not getting sound from the built-in speakers • Make sure that headphones are not plugged into the headphone jack. • Make sure that the volume control on your notebook is turned up. For - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 118
Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on. 114 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 119
• Online Help • Printed documentation • The Microsoft Windows documentation • The software publisher's Web site • See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 120
CHAPTER 8: Troubleshooting 116 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 121
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 122
Your Gateway notebook instructions marked on the notebook operating instructions for power source indicated on the rating label. • Openings in the notebook case are provided for ventilation. Do not block or cover these openings. Make sure you provide adequate space, at least 6 inches (15 receiver card, - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 123
www.gateway.com Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. • Some notebooks have a replaceable CMOS battery on the system board. There is a - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 124
or turning on covers and shields are in place and the notebook is fully assembled. Caution Wireless devices are not user serviceable be allowed. The power output of the drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 125
notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power, Radio transmitter type devices (radio frequency (RF) wireless interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 126
Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • AJ2 • AJ6 • AJ2A / AJ2B • AJ6A / AJ6B This device complies with Part 15 or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 127
www.gateway.com If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 128
8 inches (20 cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 129
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 130
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide of or recycling used batteries properly. With your help - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 131
7565 Irvine Center Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 132
APPENDIX A: Legal Information 128 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 133
10 life span 76 locating 10 managing power 58 maximizing performance 58 monitoring charge 56 recharging 18, 56 release latch 10 replacing 57 storing 77 troubleshooting 111 bays battery 57 hard drive 11 memory 10 Bluetooth system key 30 turning off 30, 41 turning on 30, 41 brightness adjusting 37 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 134
, 46 manual eject hole 45, 46 CD drive See DVD drive cellular phone memory cards 47 Certificate of Authenticity 3 changing battery 56 cleaning audio CD 77 case 75 CD 77 DVD 77 keyboard 75 LCD panel 76 notebook exterior 74 screen 76 clicking 33 closing unresponsive program 25 connecting AC adapter 18 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 135
troubleshooting 90 diskette drive troubleshooting 90 display brightness 37 switching 30 troubleshooting 91 display properties adjusting 52 documentation User Guide 2 double-clicking 34 dragging 34 drivers re-installing 78, 81 drives Blu-ray disc 45 DVD 44 DVD/CD-RW 8, 44 DVD±RW 8, 45 hard drive - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 136
3 Gateway Recovery Center re-installing drivers 81 re-installing programs 81 re-installing software 81 H hard drive bay 11 indicator 26 troubleshooting 94 HDMI (TV) out jack 7 HDMI port 30, 48, 50 headphone jack 7 Hibernate mode 24, 60 hot-swapping 48 Hybrid Sleep mode 30, 61 system key 30 turning - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 137
pointer 33 screen objects 34 MP3 player memory cards 47 multimedia adjusting volume 38 using DVD drive 44 mute button 35, 36 muting sound 35, 36, 38 MyBackup key 35 N navigation keys 29 network troubleshooting 106, 108 network jack 7, 21 networking turning off Bluetooth 41 turning off wireless - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 138
70 PDA memory cards 47 peripheral devices 48 Plug and Play devices USB support for 48 pointer identifying 32 moving 33 ports See connections power AC adapter 18, 60 advanced settings 62, 64 alternate sources 60 automobile/airplane adapter 60 battery 56, 57, 58 button 8, 30 changing modes 61 changing - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 139
sound adjusting 38 controls 38 muting 35, 36, 38 troubleshooting 113 Speakers 12 speakers jack 7 SpeedStep technology 62 starting notebook 23 programs 34 startup password 70 status indicator wireless Ethernet 26 status indicators battery charge 27, 56 Caps Lock 27 drive activity 26 hard drive 26 135 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 140
113 battery 111 diskette drive 90 display 91 DVD drive 92 external monitor 114 faxes 104 files 94 general guidelines 88 hard drive 94 Internet connection 95, 103 keyboard 96 LCD panel 91 Media Center 97 memory 100 memory card reader 101 modem 101 mouse 105 network 106, 108 passwords 110 power 111 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 141
wireless network 30 turning on Bluetooth 30 notebook 23 wireless Ethernet 35 wireless network 35, 40 TV out (HDMI) jack 7, 50 U USB connecting device 49 port 48 USB port 7, 8 user password 70 Windows System Restore 78 wired Ethernet troubleshooting 106 wireless Ethernet button 35 status indicator - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 142
Index 138 - Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 143
- Gateway NV-59 | Gateway NV50 Series User's Reference Guide - English - Page 144
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