Gateway NV-78 Gateway NV78 Series User's Reference Guide - English
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- Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 2
- Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 3
16 Reducing eye strain 16 Setting up your computer desk and chair . . . . . 17 Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain 18 Connecting the AC adapter 18 Protecting from power source problems 20 Connecting to a broadband modem or network . . 20 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 4
the brightness 37 Adjusting the volume 38 Turning your wireless radio on or off 40 IEEE 802.11 wireless network radio 40 Bluetooth radio 41 Chapter 4: Using Drives and Accessories . . . 43 Using the DVD drive 44 Identifying drive types 44 Using a DVD drive 45 Using the memory card reader - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 5
Cleaning the exterior 75 Cleaning the keyboard 75 Cleaning the notebook screen 76 Maintaining the battery 76 Storing batteries 77 Cleaning CDs or DVDs 77 Recovering your system 78 Creating recovery discs 79 Recovering pre-installed software and drivers . . 81 Returning to a previous system - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 6
94 Hard drive 94 Internet 95 Keyboard 96 Media Center 97 Memory 100 Memory card reader 101 Modem (cable or DSL 101 Modem (dial-up 101 Mouse 105 Networks (wired 106 Networks (wireless 108 Passwords 110 Power 111 Printer 111 Sound 113 Status indicators 113 Touchpad 114 Video 114 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 8
information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 9
on the bottom of your notebook includes the product key code for your operating system. For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 10
CHAPTER 1: About This Reference 4 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 12
space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Left Ethernet jack USB Headphone port jack Kensington Power lock slot connector Monitor HDMI out Microphone USB port jack jack port Memory card reader 6 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 13
, see "Viewing the display on a projector, monitor, or television" on page 50. Plug USB devices (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports. Plug a microphone into this jack. Headphone jack Memory card reader Plug amplified speakers - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 14
CHAPTER 2: Checking Out Your Notebook Right USB port Component Icon USB port DVD drive Modem jack Power button DVD drive Modem Power jack button Description Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. Insert CDs or - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 15
Back www.gateway.com Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution: Do not block or insert - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 16
2: Checking Out Your Notebook Bottom Battery Battery lock Battery latch Ventilation slots and cooling fan Hard drive bay Component Icon Battery Battery lock Battery latch Memory bay Memory/ Hard drive bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 17
www.gateway.com Component Icon Hard drive bay Ventilation slots and cooling fan Description The hard drive is located in this bay. Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 18
a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 27. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED off - Notebook is off. Battery charge indicator ❥ LED orange - Battery is fully charged. ❥ LED - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 19
www.gateway.com LCD panel Microphone Webcam Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. For more information, see " - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 20
CHAPTER 2: Checking Out Your Notebook 14 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 21
safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 22
openings clear of obstructions, or your notebook may overheat, increasing the risk of fire and personal injury. Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes. • Position the computer desk and screen so you can avoid glare on - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 23
Where feasible, keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top of its screen is no higher than eye level. Setting up your computer desk and chair When you are setting up your computer desk and chair, make sure that the desk is the - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 24
for the battery to fully charge. Power subsystem 19V DC, 65/90W AC adapter Temperature: Operating: 5 °C ~ 35 °C Non-operating: -20 °C ~ 65 °C Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 25
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 26
for the first time, turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns orange and stop blinking. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 27
gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on your notebook modem, or Ethernet network jack. Connecting the optional dial-up modem Your notebook may have a built-in 56K modem that you can use to connect - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 28
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 22 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 29
your notebook: 1 Lift the LCD panel. 2 Press the power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 64. 3 If you are starting your notebook for the first time, follow the on-screen instructions to select - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 30
documentation that came with each device for its setup instructions. 5 To open the main menu, click ( LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your notebook is in Sleep mode, press the power button - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 31
you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to close programs that are - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 32
Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen. Bluetooth Num lock Battery HDD Caps lock Power Indicator Icon Bluetooth Hard drive Num lock Description ❥ LED on - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 33
- Battery is fully charged. ❥ LED red - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED off - Notebook is off. Using the keyboard Your - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 34
Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys with other keys to open utilities like F (Search utility), R (Run utility), and E (Computer window). Application key Press this key for quick access to shortcut menus and help assistants in - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 35
gateway.com System key combinations When you press the FN key and a system key at the same time, your notebook power button to leave Sleep mode. For more information, see "Changing notebook power settings" on page 62. Toggle the notebook display in the following order: ❥ The LCD Bluetooth - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 36
CHAPTER 3: Setting Up and Getting Started Press and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Previous-Skips back one - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 37
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 38
buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. Tip For instructions User Guide. To... Move the pointer on the screen. Do this... Select an object on the screen. Move - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 39
Quickly press and release the right button once. This action is called right-clicking. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 40
PowerSave solution uses the power-saving features of your computer's graphics sub-system to reduce overall power consumption. When you press the Gateway PowerSave key, the Windows graphics scheme will be changed to Windows Vista Basic, screen brightness reduced and the graphics chip will be switched - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 41
www.gateway.com Button Description Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 42
software included with the webcam, you can take pictures or create video clips. Microphone Webcam Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see "System key combinations" on page 29. -ORClick - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 43
control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard. For more information, see "System key combinations - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 44
individual devices. Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds). 5 Click X in the top-right corner of the window to close it. 38 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 45
off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 46
+ F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press ENTER - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 47
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 43 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 48
features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive Use your drive for... logo... type... DVD drive Installing programs, playing - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 49
recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and Blu-ray discs. Using a DVD drive Important Prerecorded DVD discs and DVD drives code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your notebook's delivery address. The regional - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 50
Tip For information about cleaning a CD or DVD, see "Cleaning CDs or DVDs" on page 77. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens slightly, pull the disc tray completely open. 46 2 Place the disc in the tray with the - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 51
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 52
Using a memory card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 53
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 54
Drives and Accessories Viewing the display on a projector, monitor, or television You can use your notebook for giving presentations by connecting an external monitor, projector, or television to your monitor (VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 55
the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. 6 Select the options for the - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 56
Drives and Accessories 7 Press FN+F4 to switch between viewing the display on the LCD panel, viewing the display on the projector, monitor, or television, and viewing the display on both the LCD LCD panel, your notebook may turn off the LCD panel, but will not enter Sleep mode. Adjusting the display - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 57
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the monitor, projector, or television as a "mirror" (duplicate) of the notebook display (both displays have the same - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 58
the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary. 4 Click OK. 5 Click Turn on to - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 59
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 55 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 60
"Front" on page 6. Tip For more information about recalibrating the battery, see "Extending battery life" on page 58. Recharging the battery The battery recharges while it is installed and your notebook is connected to AC power. While the battery recharges, the battery charge indicator turns on. 56 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 61
If your notebook is connected to AC power you can change the battery while the notebook is turned on. If your notebook it is not plugged into an AC outlet, you must turn the notebook off while changing the battery. To replace the battery: 1 If your notebook is on and is connected to AC power, go to - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 62
discharges with frequent recharges are better for a lithium-ion battery than one complete discharge, and recharging a partially charged lithium-ion battery does not cause harm because there is no memory. Conserving battery power To conserve power while using the battery to power your notebook: 58 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 63
notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 64
cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen the life of your notebook's battery: • Sleep - while - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 65
www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 66
power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings. Changing the power plan Power plans (groups of power settings) let you change power saving options such as when the display or hard drive - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 67
www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 68
CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: 1 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 69
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 70
CHAPTER 5: Managing Power 66 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 71
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 67 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 72
it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook. • Have your notebook hand-inspected or sent through the X-ray scanner, but never carry it through the metal - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 73
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an internal embedded wireless device, be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices which use wireless to communicate. Tip For - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 74
must return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 75
Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take power plug adapters. • Take a portable surge protector to protect your notebook from power surges. • To get the best - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 76
and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management. 72 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 77
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 73 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 78
damage to the notebook. • When storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging them partway. Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 79
the power cord, modem cable, and network cable from the wall outlets and remove the battery. Always turn off your notebook and other peripherals before cleaning any components. Also, remove the battery before cleaning any components. Use a damp, lint-free cloth to clean your notebook and other parts - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 80
a partially charged lithium-ion battery does not cause any harm because it has no "memory." Batteries with fuel gauges (notebooks) should charger is important. By now you probably know that each kind of battery has its own technology, its own rate of charge, and so on. Charging lithium batteries - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 81
battery charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery constantly charges, even though it has a full charge. This reduces the life of the battery. If the battery is fully charged and you want to run on AC - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 82
7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in "Troubleshooting" on page 87 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 83
discs: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drive's entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 84
its progress on the screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers Recovery disc." 5 If multiple - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 85
www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 86
Notebook 3 Click Contents. A list of software and device drivers opens. 4 Click the install icon for the item you want to install, then follow the on-screen prompts and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 87
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer. 83 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 88
a replacement hard drive, see "Recovering from your recovery discs" on page 86. Recovering from within Windows Vista To reinstall Windows Vista and all pre-installed software and drivers: 1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 89
computer. 5 Click OK. Your computer restarts. 6 Follow the on-screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 90
drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 91
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 92
a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 93
try turning the notebook on with the notebook unplugged and the battery installed. • If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 94
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk," "NTLDR is missing," or "Disk - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 95
more information about adjusting the brightness, see "Adjusting the brightness" on page 36. • Change the display settings. For instructions on changing the display settings, see "Changing screen settings" in your online User Guide. • Move your notebook away from sources of electrical interference - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 96
CHAPTER 8: Troubleshooting • Make sure the notebook is not in Sleep or Hibernate mode. Press the power button. • The notebook may be sending its display to an external monitor or projector. Press FN + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 97
are using powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 77. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 98
, click Start, then click Help and Support. Type the keyword System Restore in the Search Help box, then press ENTER. Hard drive You see an "Insufficient disk space" error message • Delete unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 99
.gateway.com The hard drive cannot be accessed, or you see a "General failure reading drive C" error message • If a diskette is in the diskette drive, eject it and restart your notebook. • Make sure that the hard drive is installed correctly. Remove it, firmly reinsert it, then restart your notebook - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 100
notebook People are sending you e-mail messages, but you have not received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 101
Center in the Search Help box, then press ENTER. The Media Center video display looks bad on your TV Many factors, such as the display type, quality of the video source, type of connection used, quality of video cables, display device screen resolution, size of TV, age of the TV, or the type of - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 102
can be purchased from Gateway. Important Cable connections must be made correctly for optimal video quality. A poor cable connection can lower video quality. • Screen resolution-By default, the notebook uses a screen resolution optimized for the LCD screen. Many older TVs cannot display this high of - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 103
devices do not make colorful motion video look its best. Generally, video will look better on a larger display device. • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen resolutions. The video display will likely be better on - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 104
and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 105
gateway.com You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer window • Reboot your notebook your modem for additional troubleshooting information. Modem (dial-up - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 106
to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. Help For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search Help box, then press ENTER. To - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 107
.gateway.com or telephone wall jack are secure. You can also call your telephone service and have the telephone line checked for noise or low line levels. support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 108
8: Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further. If your notebook - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 109
is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 110
Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your Ethernet cable is plugged into the Ethernet jack on your notebook. Make sure that the other - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 111
is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 112
CHAPTER 8: Troubleshooting Networks (wireless) You turned . Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength your computer if other computers with the same network name are within range of your - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 113
in range to connect. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 114
CHAPTER 8: Troubleshooting You cannot see other computers on your network • Your notebook may not have the same workgroup name as the other computers on your network. For more information, see "Naming the computers and workgroup" in your online User Guide. • If your notebook was previously connected - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 115
www.gateway.com Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see "Connecting the AC adapter" on page 18. • If your notebook is plugged into a surge protector, make - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 116
button that you may need to press. • Make sure that the power cable is plugged into an AC power source. The printer is on but will not print • Check the cable between the printer and your notebook driver. See the guide that came with your printer for instructions on installing the printer driver. - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 117
for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound Help For more information about troubleshooting - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 118
that the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 119
injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician. • Have your customer ID - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 120
CHAPTER 8: Troubleshooting 116 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 121
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 122
Your Gateway notebook notebook. Retain all safety and operating instructions for future use. • Do not use this notebook near water or a heat source such as a radiator. • Set up the notebook on a stable work surface. • The notebook should be operated only from the type of power this notebook, make - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 123
www.gateway.com Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. • Some notebooks have a replaceable CMOS battery on the system board. There is a - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 124
void the authorization to use it. Please contact Gateway for service. Additional limitations, cautions, and concerns for notebook) emit less energy than is allowed in radio frequency safety standards and recommendations, Gateway believes these devices are safe for use. Regardless of the power - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 125
gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power with the instructions, may cause are: shielded video cable when an - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 126
Recycle or dispose of the used notebook properly according to federal, state and local laws. Responsible party: Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • AJ2 • AJ6 • AJ2A / AJ2B • AJ6A / AJ6B This device complies with Part 15 of the FCC Rules. Operation - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 127
to use a computer or other Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A radio LAN your notebook may have been equipped with operates in the same frequency range as high power - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 128
when wireless devices are on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly. The - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 129
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 130
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide of or recycling used batteries properly. With your help - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 131
Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual notebook has a DVD drive - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 132
APPENDIX A: Legal Information 128 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 133
76 locating 10 managing power 58 maximizing performance 58 monitoring charge 56 recharging 18, 56 release latch 10 replacing 57 storing 77 troubleshooting 111 bays battery 57 hard drive 11 memory 10 Bluetooth system key 30 turning off 30, 41 turning on 30, 41 brightness adjusting 37 broadband modem - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 134
, 46 manual eject hole 45, 46 CD drive See DVD drive cellular phone memory cards 47 Certificate of Authenticity 3 changing battery 56 cleaning audio CD 77 case 75 CD 77 DVD 77 keyboard 75 LCD panel 76 notebook exterior 74 screen 76 clicking 33 closing unresponsive program 25 connecting AC adapter 18 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 135
www.gateway.com digital audio 48 digital camera memory card reader 7, 47 USB port 7, 8 digital video 48 directional keys 29 diskette troubleshooting 90 diskette drive troubleshooting 90 display brightness 37 switching 30 troubleshooting 91 display properties adjusting 52 documentation User Guide 2 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 136
contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 81 re-installing programs 81 re-installing software 81 H hard drive bay 11 indicator 26 troubleshooting 94 HDMI (TV) out jack 7 HDMI port 30, 48, 50 headphone jack 7 Hibernate mode 24, 60 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 137
7, 8 moving pointer 33 screen objects 34 MP3 player memory cards 47 multimedia adjusting volume 38 using DVD drive 44 mute button 35, 36 muting sound 35, 36, 38 MyBackup key 35 N navigation keys 29 network troubleshooting 106, 108 network jack 7, 21 networking turning off Bluetooth 41 turning off - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 138
70 user 70 PDA memory cards 47 peripheral devices 48 Plug and Play devices USB support for 48 pointer identifying 32 moving 33 ports See connections power AC adapter 18, 60 advanced settings 62, 64 alternate sources 60 automobile/airplane adapter 60 battery 56, 57, 58 button 8, 30 changing modes 61 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 139
sound adjusting 38 controls 38 muting 35, 36, 38 troubleshooting 113 Speakers 12 speakers jack 7 SpeedStep technology 62 starting notebook 23 programs 34 startup password 70 status indicator wireless Ethernet 26 status indicators battery charge 27, 56 Caps Lock 27 drive activity 26 hard drive 26 135 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 140
toggle 35 travel tips 67 troubleshooting audio 113 battery 111 diskette drive 90 display 91 DVD drive 92 external monitor 114 faxes 104 files 94 general guidelines 88 hard drive 94 Internet connection 95, 103 keyboard 96 LCD panel 91 Media Center 97 memory 100 memory card reader 101 modem 101 mouse - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 141
network 30 turning on Bluetooth 30 notebook 23 wireless Ethernet 35 wireless network 35, 40 TV out (HDMI) jack 7, 50 U USB connecting device 49 port 48 USB port 7, 8 user password 70 Windows System Restore 78 wired Ethernet troubleshooting 106 wireless Ethernet button 35 status indicator 26 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 142
Index 138 - Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 143
- Gateway NV-78 | Gateway NV78 Series User's Reference Guide - English - Page 144
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