Gateway NV510P User Manual

Gateway NV510P Manual

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  • Gateway NV510P | User Manual - Page 1
    - 1 Gateway notebook (15" touch) User's Manual
  • Gateway NV510P | User Manual - Page 2
    Gateway notebook (15" touch) Covers: NE572P / NV572P / NV570P / NV510P This revision: October 2013 Sign up for an Acer ID and enable Acer Remote Files Open the Acer Portal from the Start screen information • Register your device for warranty service For more information please visit the AcerCloud
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    Tools 39 Touch tool controls 39 Pointing 40 Using AccuFinger 40 RepliView 41 Settings 41 Gateway Screen Grasp 43 Overview 43 Adjusting the Settings 44 The editing tool 45 Gateway Scrapboard 46 BIOS utility 47 Boot sequence 47 Setting passwords 47 Securing your computer 48
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    64 Universal Serial Bus (USB) 65 Frequently asked questions 66 Requesting service 68 Tips and hints for using Windows 8.1.... 70 How do updates?..... 76 Where can I get more information 76 Troubleshooting 77 Troubleshooting tips 77 Error messages 77 Internet and online security 79
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    computer can help you to be more productive, please refer to the User's Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your notebook. It
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    6 - First things first You can also put the computer in sleep mode by pressing the sleep hotkey + . Note If you cannot power off the computer normally, press and hold the power button for more than four seconds to shut down the computer. If you turn off the computer and want to turn it on
  • Gateway NV510P | User Manual - Page 7
    not tamper with batteries. Keep them away from children. • Dispose of used batteries according to local regulations. Recycle if possible. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off the computer and remove the battery pack. 2. Disconnect the AC adapter. 3. Use
  • Gateway NV510P | User Manual - Page 8
    YOUR COMPUTER After setting up your computer, as illustrated in the setup instructions, let us show you around your new Gateway computer. Top view - display 1 2 3 45 # Icon Item 1 Webcam 2 Touchscreen 3 Microphone 4 Card reader Description Web camera for video communication. A light next
  • Gateway NV510P | User Manual - Page 9
    Getting to know your computer - 9 # Icon Item Description Power indicator Indicates the computer's power status. Indicates the computer's battery status. Battery indicator Charging: The light shows amber when the battery is charging. 5 Fully charged: The light shows blue when in AC mode.
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    (VGA) port external monitor, LCD projector). 4 Ethernet (RJ-45) Connects to an Ethernet 10/100/1000- port based network. 5 HDMI port Supports high-definition digital video connections. 6 USB port Connects to USB devices. Connects to audio line-out devices 7 Headphones / speaker jack
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    Getting to know your computer - 11 Information on USB 3.0 • USB 3.0 compatible ports are blue. • Compatible with USB 3.0 and earlier devices. • For optimal performance, use USB 3.0-certified devices. • Defined by the USB 3.0 specification (SuperSpeed USB). Right view Note Depending on configuration,
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    12 - Getting to know your computer Base view 5 4 1 3 2 # Icon Item Description 1 Ventilation and Allows the computer to stay cool. cooling fan Do not cover or obstruct the openings. 2 Speakers Deliver stereo audio output. 3 Memory compartment Hard disk bay Houses the computer's main
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    Using the keyboard - 13 USING THE KEYBOARD The keyboard has full-sized keys and a numeric keypad, separate cursor, Windows, function and special keys. Lock keys and numeric keypad Note Information in this section may not apply to your computer. The keyboard has three lock keys which you can
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    copies whenever you want. Enables/disables the computer's communication devices. Switches display output between the display screen, external monitor (if connected) and both. Turns the display screen backlight off to save power. Press any key to return. Touchpad toggle Turns the internal touchpad
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    to Function keys). Windows keys The keyboard has two keys that perform Windows-specific functions. Key Description Pressed alone it returns to the Start screen. Windows key It can also be used with other keys for special functions, please check Windows Help. Application key This key has the
  • Gateway NV510P | User Manual - Page 16
    The touchpad controls the arrow (or 'cursor') on the screen. As you slide your finger across the touchpad, the cursor area. Touchpad gestures Windows 8.1 and many applications support touchpad gestures that use one or more fingers. Note Support for touchpad gestures depends on the active application
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    Touchpad - 17 • Swipe in from edge: Access Windows tools by swiping into the center of the touchpad from the right, top or left. • Swipe in from right edge: Toggle the charms. • Swipe in from top edge: Toggle the app commands. • Swipe in from left edge: Switch to the previous app. • Two-finger slide
  • Gateway NV510P | User Manual - Page 18
    having trouble with your computer, and the frequently asked questions (see Frequently asked questions on page 62) do not help, you can 'recover' your computer - i.e. return it to an earlier state. This section describes the recovery tools available on your computer. Gateway provides Gateway Recovery
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    Recovery - 19 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Factory Default Backup. The Recovery Drive window opens. Make sure Copy contents from the recovery partition
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    formatting, it is recommended to use a USB drive with a capacity of 32 GB or larger. 4. You will be shown the backup progress on the screen. 5. Follow the process until it completes. 6. After creating the recovery backup, you can choose to delete the recovery information on your computer. If you
  • Gateway NV510P | User Manual - Page 21
    blank recordable DVDs. 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Drivers and Applications Click Start to copy files.You will be shown the backup progress on the screen. 4. Follow the process until it completes: • If you are using
  • Gateway NV510P | User Manual - Page 22
    applications on page 23. For instructions on reinstalling software and drivers that were not pre-installed, see that product's documentation or support Web site. 2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning
  • Gateway NV510P | User Manual - Page 23
    applications As a troubleshooting step, you on your computer, you need to follow that software's installation instructions. • New device drivers - If you need to reinstall not come pre-installed on your computer, follow the instructions provided with the device. If you are reinstalling using Windows
  • Gateway NV510P | User Manual - Page 24
    24 - Recovery 3. You should see the Contents section of the Gateway Resource Center. Images for reference only. 4. Click the install icon for the item you want to install, then follow the onscreen instructions to complete the installation. Repeat this step for each item you want to reinstall. If you
  • Gateway NV510P | User Manual - Page 25
    the Contents section of the Gateway Resource Center. Images for points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to Restore, from Start, type 'Help' and then click Help and Support in the list of apps. Type 'Windows system restore' in the
  • Gateway NV510P | User Manual - Page 26
    Returning your system to its factory condition If your computer experiences problems that are not recoverable by other methods, you may need your hard drive, back them up now. See Restore Factory Settings with Gateway Recovery Management on page 27. Customized Restore will attempt to retain your
  • Gateway NV510P | User Manual - Page 27
    Recovery - 27 the Windows Store). See Customized Restore with Gateway Recovery Management on page 28. Restore Factory Settings with Gateway Recovery Management 1. Click Restore Factory Settings. Important 'Restore Factory Settings' will erase all files on your hard drive. 2. The Reset your PC window
  • Gateway NV510P | User Manual - Page 28
    F10> during startup. A screen appears asking you to choose the keyboard layout. 2. Several options are now presented. Click Troubleshoot. 3. Click either Refresh The process will take several minutes. Customized Restore with Gateway Recovery Management 1. Click Customized Restore (Retain User Data).
  • Gateway NV510P | User Manual - Page 29
    backup instead of the normal startup process. 6. Select your keyboard type. 7. Select Troubleshoot and then choose the type of recovery to use: a. Click Advanced then System . In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running
  • Gateway NV510P | User Manual - Page 30
    30 - Recovery b. Click Reset your PC to start the reset process: Reset your PC deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were preinstalled on your system. If you can access important files on your hard drive, back them up now. See Reset your PC
  • Gateway NV510P | User Manual - Page 31
    Recovery - 31 a. Just remove my files quickly erases all files before restoring your computer and takes about 30 minutes. b. Fully clean the drive completely cleans the drive after each file is erased, so no files can be viewed after the recovery. Cleaning the drive takes much longer, up to 5 hours,
  • Gateway NV510P | User Manual - Page 32
    to the Internet using a cable. But first, an Internet Service Provider (ISP) -- usually a phone or cable company -- will have to go to your home or office to set up Internet service. The ISP will install a small box, called a router, that will allow you
  • Gateway NV510P | User Manual - Page 33
    network and enter the password if required. Gateway notebook computers feature an Airplane mode hotkey screen, start typing 'wireless' then select Connect to a network or Change Wi-Fi settings. Otherwise, open Internet Explorer and follow the instructions. Note Please refer to your Internet Service
  • Gateway NV510P | User Manual - Page 34
    34 - Connecting to the Internet Connecting to a 3G network If your computer has a SIM slot, you can connect to the Internet using a 3G (cellular phone) network. To do this, you must have a compatible SIM card and a data contract with your cellular provider. Note Please contact your cellular provider
  • Gateway NV510P | User Manual - Page 35
    a separate Bluetooth dongle plugged into the computer's USB port (if no internal Bluetooth adapter is available). Note Please check your devices owner's manual to determine how to turn on its Bluetooth adapter. Enabling Bluetooth from Windows 8.1 Bluetooth on your computer is disabled by default. To
  • Gateway NV510P | User Manual - Page 36
    36 - Using a Bluetooth connection 4. Select the Allow Bluetooth devices to find this computer check box, click Apply, and then click OK. Adding a Bluetooth device Every new device must first be "paired" with your computer's Bluetooth adapter. This means it must first be authenticated for security
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    the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device's user manual for more information. Your device will show up in the list of devices if it was successfully paired. Open the Control Panel and under Hardware
  • Gateway NV510P | User Manual - Page 38
    38 - Using a Bluetooth connection click on View devices and printers. Right click on your device and select Advanced Operations > Connect to operation window. The operation window enables you to play music and audio from your device through your computer, send files to your device and change
  • Gateway NV510P | User Manual - Page 39
    makes using your Windows device easier and more convenient. You can select, drag or tap on small items in the user interface. You can run Gateway Touch Tools, from Start or from the Desktop taskbar. Touch tool controls The Touch Tools control panel has several icons: No. Item 1 Move 2 AccuFinger
  • Gateway NV510P | User Manual - Page 40
    the Touch Tools configuration configuration window. See Settings on page 41. 6 Gateway Tap this icon to run the Gateway Screen Grasp Screen Grasp utility. See Gateway Screen Grasp on page 43. 7 Close Tap the X to close Gateway Touch Tools. Both AccuFinger and the Touch Tools panel will close
  • Gateway NV510P | User Manual - Page 41
    Gateway Touch Tools - 41 • Text edit: You can select text in supported programs by tapping on a word or text block to select it or insert the cursor. You can then type or perform other operations on the
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    42 - Gateway Touch Tools or left-hand operation, which optimizes pointer orientation for the selected mode.
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    capture tool that allows you to capture all or part of anything that's displayed on your computer's screen. It works for both the desktop and Start screen applications. To launch Gateway Screen Grasp, press + + . Once you have opened the application you can activate the launch
  • Gateway NV510P | User Manual - Page 44
    Description 6 Settings: Change the defaults. Adjusting the Settings Tap the Settings icon to adjust the defaults for Gateway Screen Grasp. You can enable or disable the launch gesture (tap the screen with three fingers), set the app to launch the editing tool after capturing, pin the program to
  • Gateway NV510P | User Manual - Page 45
    you've captured the screen, you can edit the image. No. Description 1 Undo. 2 Redo. 3 Pencil tool. 4 Marker tool. 5 Text tool. 6 Eraser. 7 Mosaic effect. 8 Lasso tool. Share capture to... • Windows clipboard • Facebook 9 • Gateway Scrapboard • Word • PowerPoint • Outlook
  • Gateway NV510P | User Manual - Page 46
    46 - Gateway Scrapboard GATEWAY SCRAPBOARD Gateway Scrapboard is a useful tool to manage your screen captures. Screen captures are automatically sorted by date. Tap the icon on the screen capture to open the website in Internet Explorer. You can also create tags to assist in sorting your images. 1.
  • Gateway NV510P | User Manual - Page 47
    do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press
  • Gateway NV510P | User Manual - Page 48
    ) for maximum security. Important Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center.
  • Gateway NV510P | User Manual - Page 49
    Securing your computer - 49 Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press to access the BIOS
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    If Fast startup is off, your computer will take longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Open the desktop. 2. Click Power Options in the Notification area. 3. Select More Power Options. 4. Select Choose what
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    Power management - 51 5. Select Change settings that are currently unavailable. 6. Scroll down and disable Turn on fast startup. 7. Select Save changes.
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    you long use between charges. Battery characteristics The battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned
  • Gateway NV510P | User Manual - Page 53
    Battery pack - 53 6. Reconnect the AC adapter and fully charge the battery again. Follow these steps again until the battery has been charged and discharged three times. Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. If the computer is to be
  • Gateway NV510P | User Manual - Page 54
    54 - Battery pack • Store the battery pack in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster. • Excessive recharging decreases the battery life. • Look after your AC adapter and battery. Checking the
  • Gateway NV510P | User Manual - Page 55
    Situation The AC adapter or a power outlet is unavailable. You have no spare battery pack. Recommended Action 1. Save all necessary files. 2. Close all applications. 3. Turn off the computer. Installing and removing the battery pack Battery pack - 55 Important Before removing the battery from
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    56 - Traveling with your computer TRAVELING WITH YOUR COMPUTER This section gives you tips and hints to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: 1. Save any open files. 2.
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    it if it should fall. Warning Avoid packing items next to the top cover of the computer. Pressure against the top cover can damage the screen.
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    and power cord. • A spare battery • The printed Setup Guide. Special considerations Follow these guidelines to protect your computer while traveling Allow the computer to return to room temperature, and inspect the screen for condensation before turning on the computer. If the temperature change
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    Traveling with the computer Traveling with your computer - 59 Important Check with your airline for any special requirements for travelling with Lithium batteries. When you are moving within a larger distance, for instance, from your office building to a client's office building or traveling
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    60 - Traveling with your computer When you are moving from country to country. Preparing the computer Prepare the computer as you would normally prepare it for traveling. What to bring with you Bring the following items with you: • AC adapter. • Power cords that are appropriate for your destination
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    Connectivity options Your computer has a card reader and other ports/jacks that allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section. Memory card reader Memory cards are used in a wide
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    62 - Memory card reader (2 TB). Your computer provides an SDHC or SDXC compatible card reader. Note SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type. Removing a card from a memory card reader 1. Click on Show hidden icons arrow in the
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    monitor with a VGA or DVI port (the type of connection supported depends on your computer's configuration). The appropriate cable is usually into a properly grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer
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    64 - HDMI HDMI HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video
  • Gateway NV510P | User Manual - Page 65
    USB). USB 2.0 ports on Gateway computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device's documentation to see which standard it supports. You can also charge devices
  • Gateway NV510P | User Manual - Page 66
    ) plugged into your computer? Unplug it and press + + to restart the system. Nothing appears on the screen. The computer's power management system automatically blanks the screen to save power. Press any key to turn the display back on. If pressing a key does not turn the display
  • Gateway NV510P | User Manual - Page 67
    The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. Check the following: • Make sure that the printer is connected to
  • Gateway NV510P | User Manual - Page 68
    the BIOS settings. 1. Check to see if Gateway disk-to-disk recovery is enabled or not Gateway logo during boot up. For detailed information on the recovery process, see Recovering your system on page 22. Requesting service . A list of available, authorized service centers is in this handy booklet.
  • Gateway NV510P | User Manual - Page 69
    you call Please have the following information available when you call Gateway for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by
  • Gateway NV510P | User Manual - Page 70
    Press the Windows key; tap the Start button on the desktop taskbar; or swipe the right-hand edge of the screen inwards and tap the Start charm. Where's the Start button? The Start button will appear in the desktop taskbar How do I access the charms? Swipe the right-hand edge of the screen inwards.
  • Gateway NV510P | User Manual - Page 71
    during certain hours so that you can leave your computer running, but not be disturbed by notifications. 1. Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Search & apps > Notifications. 2. Move the Quiet hours slider to On and select times to start and stop
  • Gateway NV510P | User Manual - Page 72
    > OK. 4. You can see the list of folders under Add a folder. Select a folder name and tap Remove to remove the folder from the lock screen slideshow. 5. Change the other settings to suit your needs. How do I personalize my computer? You can personalize Start with a different background image or by
  • Gateway NV510P | User Manual - Page 73
    group(s) a name and arrange the tiles within the groups to suit your needs. Can I make tiles bigger or smaller? Swipe upwards from bottom of the screen and tap Customize, tap the tile(s) you wish to resize and tap Resize. Select a size from the menu that appears.
  • Gateway NV510P | User Manual - Page 74
    to display the results; tap Control Panel > Adjust screen resolution. Where are my apps? Swipe the right-hand edge of the screen inwards and tap Search, type the name of the Unpin from Start from the menu that appears at the bottom of the screen. How do I make an app appear on my taskbar? If you'
  • Gateway NV510P | User Manual - Page 75
    both apps simultaneously. Up to three apps may be displayed via three columns at the same time. Note This function is limited to devices with a screen resolution higher than 1366 x 768 pixels. Can I show my desktop apps first? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Tap and
  • Gateway NV510P | User Manual - Page 76
    the screen inwards and tap Settings > Change PC settings > Update & recovery > Windows Update. Tap Check now. Where can I get more information? For more information please visit the following pages: • Windows 8 and 8.1 tutorials: www.gateway.com/windows8tutorial • Support FAQs: support.gateway.com
  • Gateway NV510P | User Manual - Page 77
    to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom
  • Gateway NV510P | User Manual - Page 78
    . Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact
  • Gateway NV510P | User Manual - Page 79
    possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the Internet
  • Gateway NV510P | User Manual - Page 80
    of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are
  • Gateway NV510P | User Manual - Page 81
    wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their
  • Gateway NV510P | User Manual - Page 82
    82 - Internet and online security point/router for detailed setup instructions. Network cable (RJ45) A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type
  • Gateway NV510P | User Manual - Page 83
    started why not visit our website, www.gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your portal to a world of online activities and services: visit us regularly for the latest
  • Gateway NV510P | User Manual - Page 84
    ways, using up resources or clogging up a network. Note Gateway guarantees that your computer was 100% virus free at the time to determine your web-surfing habits and display targeted pop-up ads on your screen. However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes
  • Gateway NV510P | User Manual - Page 85
    Internet and online security - 85 would allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update). How to protect your computer Cybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be
  • Gateway NV510P | User Manual - Page 86
    complete version of Norton Internet Security is pre-installed on your Gateway system. It includes a free trial subscription to protection updates. passwords in a safe place and try not to use the same password for every service you use online. • Change passwords on a regular basis, at least every 90
  • Gateway NV510P | User Manual - Page 87
    when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods. Since not divulging any personal
  • Gateway NV510P | User Manual - Page 88
    lunch" still rings true today. Supposedly "free" software such as screen savers or smileys, secret investment tricks sure to make you untold reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary. Additionally, many banks and services
  • Gateway NV510P | User Manual - Page 89
    unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run
  • Gateway NV510P | User Manual - Page 90
    90 - Playing Blu-Ray or DVD movies PLAYING BLU-RAY OR DVD MOVIES If your computer is equipped with a Blu-Ray or DVD drive, you can play movies on your computer or on a high-definition TV via the HDMI port. 1. Insert the disc into the drive. 2. After a few seconds, the movie will start playing. 3.
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Gateway notebook
(15" touch)
User’s Manual