Gateway NV570P User Manual
Gateway NV570P Manual
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- Gateway NV570P | User Manual - Page 1
- 1 Gateway notebook (15" touch) User's Manual - Gateway NV570P | User Manual - Page 2
© 2013. All Rights Reserved. Gateway notebook (15" touch) Covers: NE572P / NV572P / NV570P / NV510P This revision: October 2013 Get the latest offers and product information • Register your device for warranty service For more information please visit the AcerCloud website: www.acer.com/acercloud - Gateway NV570P | User Manual - Page 3
contents - 3 First things first 5 Your guides 5 Basic care and tips for using your computer 5 Turning your computer on and off 5 Taking care of your computer 6 Taking care of your AC adapter 6 Taking care of your battery pack 7 Cleaning and servicing 7 Getting to know your computer - Gateway NV570P | User Manual - Page 4
64 Universal Serial Bus (USB) 65 Frequently asked questions 66 Requesting service 68 Tips and hints for using Windows 8.1.... 70 How do updates?..... 76 Where can I get more information 76 Troubleshooting 77 Troubleshooting tips 77 Error messages 77 Internet and online security 79 - Gateway NV570P | User Manual - Page 5
computer can help you to be more productive, please refer to the User's Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your notebook. It - Gateway NV570P | User Manual - Page 6
6 - First things first You can also put the computer in sleep mode by pressing the sleep hotkey + . Note If you cannot power off the computer normally, press and hold the power button for more than four seconds to shut down the computer. If you turn off the computer and want to turn it on - Gateway NV570P | User Manual - Page 7
replacements. Turn the power off before removing or replacing batteries. • Do not tamper with batteries. Keep them away from children. • Dispose of used batteries according to local regulations. Recycle if possible. Cleaning and servicing When cleaning the computer, follow these steps: 1. Turn off - Gateway NV570P | User Manual - Page 8
your computer GETTING TO KNOW YOUR COMPUTER After setting up your computer, as illustrated in the setup instructions, let us show you around your new Gateway computer. Top view - display 1 2 3 45 # Icon Item 1 Webcam 2 Touchscreen 3 Microphone 4 Card reader Description Web camera for video - Gateway NV570P | User Manual - Page 9
your computer - 9 # Icon Item Description Power indicator Indicates the computer's power status. Indicates the computer's battery status. Battery indicator Charging: The light shows amber when the battery is charging. 5 Fully charged: The light shows blue when in AC mode. HDD indicator - Gateway NV570P | User Manual - Page 10
(VGA) port external monitor, LCD projector). 4 Ethernet (RJ-45) Connects to an Ethernet 10/100/1000- port based network. 5 HDMI port Supports high-definition digital video connections. 6 USB port Connects to USB devices. Connects to audio line-out devices 7 Headphones / speaker jack - Gateway NV570P | User Manual - Page 11
Getting to know your computer - 11 Information on USB 3.0 • USB 3.0 compatible ports are blue. • Compatible with USB 3.0 and earlier devices. • For optimal performance, use USB 3.0-certified devices. • Defined by the USB 3.0 specification (SuperSpeed USB). Right view Note Depending on configuration, - Gateway NV570P | User Manual - Page 12
the openings. 2 Speakers Deliver stereo audio output. 3 Memory compartment Hard disk bay Houses the computer's main memory. Houses the computer's hard disk (secured with screws). 4 Battery release latch Releases the battery for removal. Insert a suitable tool and slide to release - Gateway NV570P | User Manual - Page 13
Using the keyboard - 13 USING THE KEYBOARD The keyboard has full-sized keys and a numeric keypad, separate cursor, Windows, function and special keys. Lock keys and numeric keypad Note Information in this section may not apply to your computer. The keyboard has three lock keys which you can - Gateway NV570P | User Manual - Page 14
14 - Using the keyboard Icon Function Backup Communication Display toggle Screen blank Description Allows you to create backup copies of your computer; either the entire system or only selected files and folders. Create a regular schedule or make copies whenever you want. Enables/disables the - Gateway NV570P | User Manual - Page 15
Using the keyboard - 15 To activate hotkeys, press and hold the Fn key (bottom left) before pressing the other key in the hotkey combination. Hotkey Function Description Fn + Special keys (see page 13) Function keys Activates the F1 to F12 keys. Fn + Home Scrolls to the beginning of a - Gateway NV570P | User Manual - Page 16
finger across the touchpad to select all items in an area. Touchpad gestures Windows 8.1 and many applications support touchpad gestures that use one or more fingers. Note Support for touchpad gestures depends on the active application. These allow you to control applications with a few simple - Gateway NV570P | User Manual - Page 17
Touchpad - 17 • Swipe in from edge: Access Windows tools by swiping into the center of the touchpad from the right, top or left. • Swipe in from right edge: Toggle the charms. • Swipe in from top edge: Toggle the app commands. • Swipe in from left edge: Switch to the previous app. • Two-finger slide - Gateway NV570P | User Manual - Page 18
having trouble with your computer, and the frequently asked questions (see Frequently asked questions on page 62) do not help, you can 'recover' your computer - i.e. return it to an earlier state. This section describes the recovery tools available on your computer. Gateway provides Gateway Recovery - Gateway NV570P | User Manual - Page 19
Recovery - 19 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Factory Default Backup. The Recovery Drive window opens. Make sure Copy contents from the recovery partition - Gateway NV570P | User Manual - Page 20
20 - Recovery • Since the recovery backup requires at least 16 GB of storage after formatting, it is recommended to use a USB drive with a capacity of 32 GB or larger. 4. You will be shown the backup progress on the screen. 5. Follow the process until it completes. 6. After creating the recovery - Gateway NV570P | User Manual - Page 21
a USB storage drive or, if your computer features a DVD recorder, one or more blank recordable DVDs. 1. From Start, type 'Recovery' and then click Gateway Recovery Management in the list of apps. 2. Click Create Drivers and Applications Backup. Plug in the USB drive or insert a blank DVD into the - Gateway NV570P | User Manual - Page 22
applications on page 23. For instructions on reinstalling software and drivers that were not pre-installed, see that product's documentation or support Web site. 2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning - Gateway NV570P | User Manual - Page 23
applications As a troubleshooting step, you on your computer, you need to follow that software's installation instructions. • New device drivers - If you need to reinstall not come pre-installed on your computer, follow the instructions provided with the device. If you are reinstalling using Windows - Gateway NV570P | User Manual - Page 24
24 - Recovery 3. You should see the Contents section of the Gateway Resource Center. Images for reference only. 4. Click the install icon for the item you want to install, then follow the onscreen instructions to complete the installation. Repeat this step for each item you want to reinstall. If you - Gateway NV570P | User Manual - Page 25
the Contents section of the Gateway Resource Center. Images for points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to Restore, from Start, type 'Help' and then click Help and Support in the list of apps. Type 'Windows system restore' in the - Gateway NV570P | User Manual - Page 26
Returning your system to its factory condition If your computer experiences problems that are not recoverable by other methods, you may need your hard drive, back them up now. See Restore Factory Settings with Gateway Recovery Management on page 27. Customized Restore will attempt to retain your - Gateway NV570P | User Manual - Page 27
Recovery - 27 the Windows Store). See Customized Restore with Gateway Recovery Management on page 28. Restore Factory Settings with Gateway Recovery Management 1. Click Restore Factory Settings. Important 'Restore Factory Settings' will erase all files on your hard drive. 2. The Reset your PC window - Gateway NV570P | User Manual - Page 28
to choose the keyboard layout. 2. Several options are now presented. Click Troubleshoot. 3. Click either Refresh your PC or Reset your PC. Note "Refresh Next. The process will take several minutes. Customized Restore with Gateway Recovery Management 1. Click Customized Restore (Retain User Data). 2. - Gateway NV570P | User Manual - Page 29
backup instead of the normal startup process. 6. Select your keyboard type. 7. Select Troubleshoot and then choose the type of recovery to use: a. Click Advanced then System . In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running - Gateway NV570P | User Manual - Page 30
30 - Recovery b. Click Reset your PC to start the reset process: Reset your PC deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were preinstalled on your system. If you can access important files on your hard drive, back them up now. See Reset your PC - Gateway NV570P | User Manual - Page 31
Recovery - 31 a. Just remove my files quickly erases all files before restoring your computer and takes about 30 minutes. b. Fully clean the drive completely cleans the drive after each file is erased, so no files can be viewed after the recovery. Cleaning the drive takes much longer, up to 5 hours, - Gateway NV570P | User Manual - Page 32
to the Internet using a cable. But first, an Internet Service Provider (ISP) -- usually a phone or cable company -- will have to go to your home or office to set up Internet service. The ISP will install a small box, called a router, that will allow you - Gateway NV570P | User Manual - Page 33
setup. Select your network and enter the password if required. Gateway notebook computers feature an Airplane mode hotkey that turns the network Otherwise, open Internet Explorer and follow the instructions. Note Please refer to your Internet Service Provider (ISP) or router documentation for - Gateway NV570P | User Manual - Page 34
34 - Connecting to the Internet Connecting to a 3G network If your computer has a SIM slot, you can connect to the Internet using a 3G (cellular phone) network. To do this, you must have a compatible SIM card and a data contract with your cellular provider. Note Please contact your cellular provider - Gateway NV570P | User Manual - Page 35
a separate Bluetooth dongle plugged into the computer's USB port (if no internal Bluetooth adapter is available). Note Please check your devices owner's manual to determine how to turn on its Bluetooth adapter. Enabling Bluetooth from Windows 8.1 Bluetooth on your computer is disabled by default. To - Gateway NV570P | User Manual - Page 36
36 - Using a Bluetooth connection 4. Select the Allow Bluetooth devices to find this computer check box, click Apply, and then click OK. Adding a Bluetooth device Every new device must first be "paired" with your computer's Bluetooth adapter. This means it must first be authenticated for security - Gateway NV570P | User Manual - Page 37
the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device's user manual for more information. Your device will show up in the list of devices if it was successfully paired. Open the Control Panel and under Hardware - Gateway NV570P | User Manual - Page 38
38 - Using a Bluetooth connection click on View devices and printers. Right click on your device and select Advanced Operations > Connect to operation window. The operation window enables you to play music and audio from your device through your computer, send files to your device and change - Gateway NV570P | User Manual - Page 39
makes using your Windows device easier and more convenient. You can select, drag or tap on small items in the user interface. You can run Gateway Touch Tools, from Start or from the Desktop taskbar. Touch tool controls The Touch Tools control panel has several icons: No. Item 1 Move 2 AccuFinger - Gateway NV570P | User Manual - Page 40
the Touch Tools configuration configuration window. See Settings on page 41. 6 Gateway Tap this icon to run the Gateway Screen Grasp Screen Grasp utility. See Gateway Screen Grasp on page 43. 7 Close Tap the X to close Gateway Touch Tools. Both AccuFinger and the Touch Tools panel will close - Gateway NV570P | User Manual - Page 41
Gateway Touch Tools - 41 • Text edit: You can select text in supported programs by tapping on a word or text block to select it or insert the cursor. You can then type or perform other operations on the - Gateway NV570P | User Manual - Page 42
42 - Gateway Touch Tools or left-hand operation, which optimizes pointer orientation for the selected mode. - Gateway NV570P | User Manual - Page 43
all or part of anything that's displayed on your computer's screen. It works for both the desktop and Start screen applications. To launch Gateway Screen Grasp, press + + . Once you have opened the application you can activate the launch gesture: Tapping the screen with three - Gateway NV570P | User Manual - Page 44
Screen Grasp No. Description 6 Settings: Change the defaults. Adjusting the Settings Tap the Settings icon to adjust the defaults for Gateway Screen Grasp. You can enable or disable the launch gesture (tap the screen with three fingers), set the app to launch the editing tool after - Gateway NV570P | User Manual - Page 45
edit the image. No. Description 1 Undo. 2 Redo. 3 Pencil tool. 4 Marker tool. 5 Text tool. 6 Eraser. 7 Mosaic effect. 8 Lasso tool. Share capture to... • Windows clipboard • Facebook 9 • Gateway Scrapboard • Word • PowerPoint • Outlook 10 Save. 11 Pin/unpin the toolbars. - Gateway NV570P | User Manual - Page 46
46 - Gateway Scrapboard GATEWAY SCRAPBOARD Gateway Scrapboard is a useful tool to manage your screen captures. Screen captures are automatically sorted by date. Tap the icon on the screen capture to open - Gateway NV570P | User Manual - Page 47
's BIOS. Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it. To activate the BIOS utility, press during the POST while the computer logo is being displayed. Boot - Gateway NV570P | User Manual - Page 48
) for maximum security. Important Do not forget your Supervisor Password! If you forget your password, please get in touch with your dealer or an authorized service center. - Gateway NV570P | User Manual - Page 49
Securing your computer - 49 Entering passwords When a password is set, a password prompt appears in the center of the display screen. • When the Supervisor Password is set, a prompt appears when you enter the BIOS utility. • Type the Supervisor Password and press to access the BIOS utility. - Gateway NV570P | User Manual - Page 50
for signals to start. These checks will slowly drain your computer's battery. If you prefer to reduce your computer's power requirements and environmental to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN). 1. Open the desktop. - Gateway NV570P | User Manual - Page 51
Power management - 51 5. Select Change settings that are currently unavailable. 6. Scroll down and disable Turn on fast startup. 7. Select Save changes. - Gateway NV570P | User Manual - Page 52
connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned off significantly reduces charge time. The battery will come in handy when you travel or during - Gateway NV570P | User Manual - Page 53
cycle and improving recharging efficiency. You are advised to follow the suggestions set out below: • Purchase an extra battery pack. • Use AC power whenever possible, reserving battery for mobile use. • Remove accessories that are not being used (e.g. a USB disk drive), as they can continue to - Gateway NV570P | User Manual - Page 54
Look after your AC adapter and battery. Checking the battery level The power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level. Battery-low warning When using battery power pay attention to the power meter - Gateway NV570P | User Manual - Page 55
Recommended Action 1. Save all necessary files. 2. Close all applications. 3. Turn off the computer. Installing and removing the battery pack Battery pack - 55 Important Before removing the battery from the unit, connect the AC adapter if you want to continue using your computer. Otherwise, turn - Gateway NV570P | User Manual - Page 56
56 - Traveling with your computer TRAVELING WITH YOUR COMPUTER This section gives you tips and hints to consider when moving around or traveling with your computer. Disconnecting from the desktop Follow these steps to disconnect your computer from external accessories: 1. Save any open files. 2. - Gateway NV570P | User Manual - Page 57
other than your computer. If your meeting will be longer, or if your battery is not fully charged, you may want to bring the AC adapter with you If the meeting room does not have an electrical outlet, reduce the drain on the battery by putting the computer in Sleep mode. Press + or close - Gateway NV570P | User Manual - Page 58
you Unless you have some items at home, take the following items with you: • AC adapter and power cord. • A spare battery • The printed Setup Guide. Special considerations Follow these guidelines to protect your computer while traveling to and from work: • Minimize the effects of temperature changes - Gateway NV570P | User Manual - Page 59
building to a client's office building or traveling locally. Preparing the computer Prepare the computer as if you were taking it home. Make sure that the battery in the computer is charged. Airport security may require you to turn on your computer when carrying it into the gate area. What to take - Gateway NV570P | User Manual - Page 60
to bring with you Bring the following items with you: • AC adapter. • Power cords that are appropriate for your destination(s). • Spare, fully-charged battery pack(s). • Additional printer driver files if you plan to use another printer. • Proof of purchase, in case you need to show it to customs - Gateway NV570P | User Manual - Page 61
Connectivity options Your computer has a card reader and other ports/jacks that allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section. Memory card reader Memory cards are used in a wide - Gateway NV570P | User Manual - Page 62
62 - Memory card reader (2 TB). Your computer provides an SDHC or SDXC compatible card reader. Note SDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type. Removing a card from a memory card reader 1. Click on Show hidden icons arrow in the - Gateway NV570P | User Manual - Page 63
monitor with a VGA or DVI port (the type of connection supported depends on your computer's configuration). The appropriate cable is usually into a properly grounded wall outlet. 4. Follow any setup instructions in the monitor's user's guide. 5. Turn on power to the monitor, then the computer - Gateway NV570P | User Manual - Page 64
64 - HDMI HDMI HDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video - Gateway NV570P | User Manual - Page 65
USB). USB 2.0 ports on Gateway computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device's documentation to see which standard it supports. You can also charge devices - Gateway NV570P | User Manual - Page 66
power is being supplied to the computer. Check the following: • If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack. • Make sure that the AC adapter is properly plugged into the computer and to the power - Gateway NV570P | User Manual - Page 67
The keyboard does not respond. Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose. The printer does not work. Check the following: • Make sure that the printer is connected to - Gateway NV570P | User Manual - Page 68
the BIOS settings. 1. Check to see if Gateway disk-to-disk recovery is enabled or not Gateway logo during boot up. For detailed information on the recovery process, see Recovering your system on page 22. Requesting service . A list of available, authorized service centers is in this handy booklet. - Gateway NV570P | User Manual - Page 69
you call Please have the following information available when you call Gateway for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by - Gateway NV570P | User Manual - Page 70
70 - Frequently asked questions Frequently ask Tips and hints for using Windows 8.1 We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started. How do I get to Start? Press the Windows key; tap the Start button on the - Gateway NV570P | User Manual - Page 71
Frequently asked questions - 71 Can I boot directly to the desktop? Yes, you can, just follow these steps: 1. Go to the desktop. 2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger. 3. From the Navigation tab, check Go - Gateway NV570P | User Manual - Page 72
PC settings > PC & devices > Lock screen. 2. Move the slider to On and select if the slideshow should be played while the computer is running on battery power. 3. Tap Add a folder and open the folder you wish to use (your Pictures folder will open by default). Tap Use this folder > OK. 4. You - Gateway NV570P | User Manual - Page 73
Frequently asked questions - 73 3. Choose which days the alarm should go off. 4. Select the notification. 5. Save the alarm by tapping the Save icon in the upper right-hand corner. Delete Save Hour Minutes Note The alarm will only sound if your computer is awake at the set time. How do I move tiles? - Gateway NV570P | User Manual - Page 74
74 - Frequently asked questions How do I close an app? Swipe the window downwards from the top to the bottom of the screen. You need to swipe the window past the half-way point of the screen. Can I change the screen resolution? Swipe the right-hand edge of the screen inwards and tap Search, tap the - Gateway NV570P | User Manual - Page 75
Frequently asked questions - 75 How do I install apps? You can download Windows Store apps from Store. You will need to have a Microsoft ID to purchase and download apps from Store. I can't find apps like Notepad and Paint! Where are they? Swipe the right-hand edge of the screen inwards and tap - Gateway NV570P | User Manual - Page 76
PC settings > Accounts > Connect to a Microsoft account, and follow the onscreen instructions. How do I add a favorite to Internet Explorer? Internet Explorer 10 doesn't visit the following pages: • Windows 8 and 8.1 tutorials: www.gateway.com/windows8tutorial • Support FAQs: support.gateway.com - Gateway NV570P | User Manual - Page 77
to open the computer yourself; contact your dealer or authorized service center for assistance. Troubleshooting tips This computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems. If the system reports an error message or an error symptom - Gateway NV570P | User Manual - Page 78
. Keyboard interface Contact your dealer or an authorized service error center. Memory size mismatch Press (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot. If you still encounter problems after going through the corrective measures, please contact - Gateway NV570P | User Manual - Page 79
possible, certainly before you connect to the Internet. Choose an Internet Service Provider Using the Internet has become a natural part of daily computing to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the Internet (you may need additional - Gateway NV570P | User Manual - Page 80
of these modems include an 'router' that provides network and Wi-Fi access. Cable A cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are - Gateway NV570P | User Manual - Page 81
wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their - Gateway NV570P | User Manual - Page 82
82 - Internet and online security point/router for detailed setup instructions. Network cable (RJ45) A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type - Gateway NV570P | User Manual - Page 83
started why not visit our website, www.gateway.com. Gateway is dedicated to provide you with on-going personalized support. Check out our Support section to get help tailored to your needs. www.gateway.com is your portal to a world of online activities and services: visit us regularly for the latest - Gateway NV570P | User Manual - Page 84
84 - Internet and online security computer in various ways, using up resources or clogging up a network. Note Gateway guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses. What is spyware? Spyware - Gateway NV570P | User Manual - Page 85
Internet and online security - 85 would allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update). How to protect your computer Cybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be - Gateway NV570P | User Manual - Page 86
complete version of Norton Internet Security is pre-installed on your Gateway system. It includes a free trial subscription to protection updates. passwords in a safe place and try not to use the same password for every service you use online. • Change passwords on a regular basis, at least every 90 - Gateway NV570P | User Manual - Page 87
when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods. Since not divulging any personal - Gateway NV570P | User Manual - Page 88
reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary. Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behavior (i.e. if you live in Texas and all of the sudden start buying refrigerators - Gateway NV570P | User Manual - Page 89
unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run - Gateway NV570P | User Manual - Page 90
90 - Playing Blu-Ray or DVD movies PLAYING BLU-RAY OR DVD MOVIES If your computer is equipped with a Blu-Ray or DVD drive, you can play movies on your computer or on a high-definition TV via the HDMI port. 1. Insert the disc into the drive. 2. After a few seconds, the movie will start playing. 3.
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Gateway notebook
(15" touch)
User’s Manual