Gateway NV7802u Gateway NV78 Series User's Reference Guide - English
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- Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 1
NOTEBOOK REFERENCEGUIDE - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 2
- Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 3
16 Reducing eye strain 16 Setting up your computer desk and chair . . . . . 17 Sitting at your notebook 17 Avoiding discomfort and injury from repetitive strain 18 Connecting the AC adapter 18 Protecting from power source problems 20 Connecting to a broadband modem or network . . 20 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 4
radio 40 Bluetooth radio 41 Chapter 4: Using Drives and Accessories . . . 43 Using the DVD drive 44 Identifying drive types 44 Using a DVD drive 45 Using the memory card reader 47 Memory card types 47 Inserting a memory card 47 Using a memory card 48 Removing a memory card 48 Installing - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 5
drivers . . 81 Returning to a previous system condition . . . . . 82 Returning your system to its factory condition . 84 Chapter 8: Troubleshooting 87 Safety guidelines 88 First steps 88 Troubleshooting 89 Audio 89 Battery 89 CD drives 89 Diskette drive (external 90 Display 91 DVD drives - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 6
Contents Ethernet 93 File management 94 Hard drive 94 Internet 95 Keyboard 96 Media Center 97 Memory 100 Memory card reader 101 Modem (cable or DSL 101 Modem (dial-up 101 Mouse 105 Networks (wired 106 Networks (wireless 108 Passwords 110 Power 111 Printer 111 Sound 113 Status - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 7
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 8
User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive. Your User Guide is an in-depth, easy-to-read manual that includes information on the following topics: • Help and technical support • Using and customizing Windows - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 9
notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 10
CHAPTER 1: About This Reference 4 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 11
CHAPTER2 Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel 5 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 12
Checking Out Your Notebook Front Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not jack USB Headphone port jack Kensington Power lock slot connector Monitor HDMI out Microphone USB port jack jack port Memory card reader 6 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 13
camera, keyboard, or mouse) into these ports. Plug a microphone into this jack. Headphone jack Memory card reader Plug amplified speakers or headphones into this jack. The built-in speakers are turned off when speakers or headphones are plugged into this jack. ❥ Headphone with SPDIF support Insert - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 14
USB port DVD drive Modem jack Power button DVD drive Modem Power jack button Description Plug a USB device (such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into this port. Insert CDs or DVDs into this drive. For more information, see "Using the DVD drive" on - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 15
Back www.gateway.com Ventilation fan Component Icon Ventilation fan Description Helps cool internal components. Warning: Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 16
Out Your Notebook Bottom Battery Battery lock Battery latch Ventilation slots and cooling fan Hard drive bay Component Icon Battery Battery lock Battery latch Memory bay Memory/ Hard drive bay Description Provides power when the notebook is not plugged into AC power. Slide to unlock the - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 17
Icon Hard drive bay Ventilation slots and cooling fan Description The hard drive is located in this bay. Helps cool internal components similar surface. Keyboard area Keyboard area for select models Speakers Status indicators Keyboard Capacitive touch keys Power/Battery Touchpad indicators - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 18
a full-sized, computer keyboard. For more information, see "Using the keyboard" on page 27. Power indicator ❥ LED on - Notebook is on. ❥ LED blinking - Notebook is in Sleep or Hybrid Sleep mode. ❥ LED off - Notebook is off. Battery charge indicator ❥ LED orange - Battery is fully charged. ❥ LED - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 19
www.gateway.com LCD panel Microphone Webcam Component Icon Description Webcam Use to let others see who they are communicating with when making VoIP calls. For more information, see " - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 20
CHAPTER 2: Checking Out Your Notebook 14 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 21
safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook • Using the status indicators • Using the keyboard • Using the EZ Pad - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 22
, use a laptop desk to protect overheating, permanent damage to your notebook, and fire danger. Instead, place your notebook on a rigid, hard surface, and make sure that you keep screen or shine directly into your eyes. • Position the computer desk and screen so you can avoid glare on your screen - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 23
keep your head vertical while looking at the screen. If you use an external keyboard, raise the notebook so the top of its screen is no higher than eye level. Setting up your computer so it supports the lower curve of your spine. You can use a pillow or cushion to provide extra back support. Sitting - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 24
for the battery to fully charge. Power subsystem 19V DC, 65/90W AC adapter Temperature: Operating: 5 °C ~ 35 °C Non-operating: -20 °C ~ 65 °C Warning Do not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 25
www.gateway.com To connect the AC adapter: 1 Connect the power cord to the AC adapter. 2 Connect the AC adapter to your notebook's power connector. 3 Plug the power cord into a wall outlet. The battery charge indicator turns on (see "Front" on page 6 for the location of the battery charge indicator - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 26
. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 2. Protecting from power source problems During a power surge, the voltage - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 27
www.gateway.com To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one end of the network cable into the network jack on - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 28
CHAPTER 3: Setting Up and Getting Started To connect the optional modem: 1 Insert one end of the modem cable into the modem jack on your notebook. 2 Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines. 22 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 29
www.gateway.com Starting your notebook LCD panel. 2 Press the power button located above the keyboard. Tip For more information about changing the power button mode, see "Changing advanced settings" on page 64. 3 If you are starting your notebook for the first time, follow the on-screen instructions - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 30
notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes. If your notebook is in Sleep mode, press the power button to "wake" it up. Tip For more information about - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 31
If for some reason you cannot use the Shut Down option in Windows to turn off your notebook, press and hold the power button for about five seconds, then release it. Restarting (rebooting) your notebook If your notebook does not respond to keyboard, touchpad, or mouse input, you may have to - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 32
used or when a button has been pressed that affects how the keyboard is used. The status indicators are located below the screen. Bluetooth Num lock Battery HDD Caps lock Power Indicator Icon Bluetooth Hard drive Num lock Description ❥ LED on - Bluetooth communication is turned on. ❥ LED off - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 33
lock ❥ LED on - Caps lock is turned on. ❥ LED off - Caps lock is turned off. Battery charge indicator ❥ LED blue - Battery is fully charged. ❥ LED red - Battery is charging. Important: This LED only lights up when your notebook is connected to AC power. Power indicator ❥ LED on - Notebook is on - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 34
Setting Up and Getting Started Key types The keyboard has several different types of keys. Some keys with other keys to open utilities like F (Search utility), R (Run utility), and E (Computer window). Application key Press this key for quick access to shortcut menus and help assistants in - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 35
the power button to leave Sleep mode. For more information, see "Changing notebook power settings" on page 62. Toggle the notebook display in the following order: ❥ The LCD ❥ An wireless devices to be turned off while traveling in an airplane. Bluetooth communication devices are examples of - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 36
and hold To... FN, then press this system key... Turns the display screen backlight off F8 to save power. Press any key to return. Play/ Pause-Plays or pauses the CD or DVD. Stop-Stops playing the CD or DVD. Previous-Skips back one CD track or DVD chapter. Next-Skips ahead one CD track or - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 37
www.gateway.com Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Touchpad Left button Right button When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 38
Started You can use the EZ-Pad left and right buttons below the touchpad to select objects. Tip You can attach a mouse to the notebook using a USB port. You do not need to shut down the notebook to connect a USB mouse. Tip For instructions on how to adjust the double-click speed, pointer - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 39
Quickly press and release the right button once. This action is called right-clicking. Position the pointer over the object. Press the left button and hold it down, then use the touchpad to move (drag) the object to the appropriate part of the screen. Release the button to drop the object where you - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 40
certain models) Button Description PowerSave key-enable Gateway PowerSave solution. The Gateway PowerSave solution uses the power-saving features of your computer's graphics sub-system to reduce overall power consumption. When you press the Gateway PowerSave key, the Windows graphics scheme will - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 41
gateway.com Button Description Wireless switch-turn the optional IEEE 802.11 wireless network radio on or off. For more information, see "Wireless Ethernet Networking" in your online User Guide toggle-turn the internal touchpad on and off. Mute-mutes the sound. Press again to restore the sound - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 42
Adjusting the brightness To adjust screen brightness: • Use the increase brightness and decrease brightness keys on the keyboard. For more information, see screen brightness. Tip For more information about the Windows Mobility Center, see "Using the Windows Mobility Center" in your online User Guide - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 43
are using external speakers, turn the knob on the front of the speakers. -ORUse the volume control buttons on the keyboard. For more information, see Mobility Center, see "Using the Windows Mobility Center" in your online User Guide. To adjust the volume from Windows: 1 Click (Volume) on the taskbar - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 44
CHAPTER 3: Setting Up and Getting Started 3 To mute the volume, click (Mute). To restore volume, click it again. 4 To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 45
off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 46
+ F6. To turn the Bluetooth radio off: • Press FN + F6. Tip For more information about using your notebook on a Bluetooth Personal Area Network, see "Bluetooth Networking" in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 47
CHAPTER4 Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television 43 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 48
drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this This is your drive Use your drive for... logo... type... DVD drive Installing programs, playing audio CDs, playing DVDs - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 49
Blu-ray Discs, accessing data, and recording video and data to CDs, DVD-RAM, DVD-R, DVD-RW, and Blu-ray discs. Using a DVD drive Important Prerecorded DVD discs and DVD drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 50
DVD drive Tip For information about cleaning a CD or DVD, see "Cleaning CDs or DVDs" on page 77. [ Eject button Manual eject hole To insert a CD or DVD: 1 Press the eject button on the DVD drive it is closed. To remove a CD or DVD: 1 Press the eject button on the DVD drive. After the tray opens - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 51
www.gateway.com Tip Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. Using the memory card reader You can use memory cards to transfer pictures - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 52
Using a memory card To access a file on a memory card: 1 Click (Start), then click Computer. 2 Double-click the drive letter (for example, the E: drive), then double-click the file name. Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 53
www.gateway.com Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse. Important USB devices may have special installation instructions. See your USB device's installation guide. Important For - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 54
(VGA) or optional HDMI port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control a presentation from your notebook at the same time as you face your audience. To use a projector, monitor, or television: 1 Turn off your notebook. 2 If you are using - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 55
www.gateway.com 3 Plug the other end of the VGA cable into the monitor port on your notebook. -ORPlug the other end of the HDMI cable into the optional HDMI port on your notebook. 4 Turn on your notebook. 5 Plug the projector's, monitor's, or television's power cord into an AC power source and turn - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 56
Drives and Accessories 7 Press FN+F4 to switch between viewing the display on the LCD panel, viewing the display on the projector, monitor, or television, and viewing the display on both the LCD connected and you close the LCD panel, your notebook may turn off the LCD panel, but will not Guide. 52 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 57
www.gateway.com 2 Click (Change display settings). The Display Settings dialog box opens. 3 Click monitor 2. 4 Adjust properties such as Resolution or Colors if necessary. 5 To use the - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 58
CHAPTER 4: Using Drives and Accessories To use a projector, monitor, or television for a Guide. 2 Click (Change presentation settings). The Presentation Settings dialog box opens. 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary. 4 Click OK. 5 Click Turn on to turn - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 59
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing batteries • Extending battery life • Changing notebook power settings 55 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 60
. This design provides you with maximum performance when plugged into AC power balanced with optimized battery life when on battery power. Closely monitor the battery charge. When the battery charge gets low, change the battery or connect to AC power immediately to prevent losing any unsaved - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 61
or chemical burn hazard if mishandled. Do not disassemble, heat above 212°F (100°C), or incinerate. Dispose of used batteries promptly. Keep away from children. Caution If your notebook is connected to AC power you can change the battery while the notebook is turned on. If your notebook it is not - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 62
into place. 6 Slide the battery lock to the locked position. 7 Turn your notebook over. 8 Open the LCD panel. Extending battery life Maximizing battery performance To get maximum performance from your notebook battery, we recommend that you initially condition (fully charge and discharge) your new - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 63
.gateway.com • Turn off wireless networking and Bluetooth. • Dim the display as low as is comfortable. • Disconnect all external devices, like USB devices. • Select the Power saver power plan to get maximum power savings. Tip For more information about using power plans, see "Changing notebook power - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 64
outlet, or an automobile cigarette lighter, use an airplane/ automobile power adapter or power inverter. Save the battery for times when you cannot use a power adapter. • To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 65
www.gateway.com • Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 66
adjusting advanced power settings. Changing the power plan Power plans (groups of power settings) let you change power saving options such as when the display or hard drive is automatically turned off. You can select one of the defined power plans or create a custom power plan. Three power plans are - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 67
www.gateway.com • High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. To change the power plan: 1 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 68
CHAPTER 5: Managing Power Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key. You can also select which power saving mode is activated when you close the LCD panel. To change advanced power management settings: 1 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 69
www.gateway.com 3 Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. 4 Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support. Type the keyword hybrid in the Search Help box, then - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 70
CHAPTER 5: Managing Power 66 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 71
CHAPTER6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Security • Power • Additional tips 67 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 72
and food. Do not pack it in checked luggage. • Keep your notebook stable during travel. Secure it to prevent it from sliding around in overhead bins and car trunks. Traveling by air • Do not check your notebook as luggage. • Charge the battery in case airport security asks you to start your notebook - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 73
www.gateway.com Radio frequency wireless connections Important If your notebook came equipped with an . Current aviation regulations require wireless devices to be turned off while traveling in an airplane. IEEE 802.11 and Bluetooth communication devices are examples of devices which use wireless - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 74
return your notebook to Gateway for service. To create a startup password: 1 Restart your notebook. As soon as you see a startup screen, press F2. The BIOS Setup utility opens. 2 Open the Security menu, highlight Set Supervisor Password, then press ENTER and follow the instructions. You must set the - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 75
, then press ENTER. 7 When you start your computer, you are prompted to enter the user password you set in step 3. • Review the information in "Protecting your notebook" in your online User Guide. Power • Take your AC power adapter to recharge the battery. If you are traveling internationally, take - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 76
company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged. • Take your recovery discs in case you need to install an additional driver or software. Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Management - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 77
CHAPTER7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system 73 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 78
storing your notebook for an extended period of time, unplug AC power and remove the battery after discharging them partway. Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 79
www.gateway.com • A soft, lint-free cloth • An aerosol can of air that has a narrow, straw-like extension • Cotton swabs • A DVD drive cleaning kit Cleaning the exterior Warning When you shut down your notebook, the power turns off, but some electrical current still flows through your notebook. To - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 80
cold ones cannot create as much power. Short battery life is more likely to be caused by heat than by charge/discharge patterns. Keep your lithium-ion battery cool. Avoid a hot car, for example. Charge often, but do not try to fully discharge the battery frequently. This only adds strain. Several - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 81
on fixed power. However, remember that when you have removed the battery from your notebook while using it with an electrical outlet, the automatic battery charger no longer keeps the battery charged. Caution When the battery is in the notebook and the notebook is running on AC power, the battery - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 82
by following the information in "Troubleshooting" on page 87 or in the technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer's software (also called recovering or restoring your system). Gateway provides everything you need to recover - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 83
1 Click (Start), All Programs, Gateway, then click Gateway Recovery Management. Gateway Recovery Management opens. 2 To create recovery discs for the hard drive's entire original contents, including Windows Vista and all factory-loaded software and drivers, click Create factory default disc. - OR To - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 84
screen. When the disc finishes recording, the drive ejects it. 4 Remove the disc from the drive and mark it with a permanent marker. Important Write a unique, descriptive label on each disc, such as "Windows Recovery Disc 1 of 2." or "Apps/Drivers - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 85
www.gateway.com Recovering pre-installed software and drivers As a troubleshooting step, you may need to reinstall the software and device drivers that came pre-installed on your computer from the factory. You can recover using either your hard drive or the backup discs you have created. • New - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 86
points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again. Windows automatically creates an additional restore point each day, and also each time you install software or device drivers. Help For more information about - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 87
www.gateway.com To return to a restore point: 1 Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. 2 On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 88
Notebook Returning your system to its factory condition In case your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can reinstall using either your hard drive or the recovery discs you - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 89
screen prompts for first-time system setup. Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: 1 Turn on your computer, then press ALT+F10 during startup. Gateway Recovery Management opens. 2 Click Completely Restore System to Factory - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 90
drivers: Caution Before using your recovery discs, open the BIOS setup utility and enable the F12 boot menu. 1 Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 91
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 87 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 92
a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: • Never remove the memory bay cover or hard drive bay cover while your notebook is turned on, while the battery is installed, and while the modem cable, network cable, and AC power adapter are - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 93
. • Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 94
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized • Shut down and restart your notebook. • , try using the diskette again. For instructions on running Error checking, see "Checking the hard drive for errors" in your online User Guide. You see a "Non-system disk - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 95
in the TFT technology used in active-matrix LCD screens. Gateway's inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 96
CHAPTER 8: Troubleshooting • Make sure the notebook is not in Sleep or Hibernate mode. Press the power button. • The notebook may be sending its display to an external monitor or projector. Press FN + F4 several times to toggle through the LCD panel, an external monitor or projector, or both. - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 97
powered speakers, make sure that they are plugged in and turned on. • Clean the disc. For more information, see "Cleaning CDs or DVDs" on page 77. • Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. • Reinstall the audio device drivers. A DVD - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 98
box, then press ENTER. You see a "Data error" message • This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in your online User Guide. 94 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 99
not have a problem with your modem. For more information, see "Modem (dial-up)" on page 101. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP technical support for help. Help For more information about troubleshooting Internet connections - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 100
received any mail • Click the receive button in your e-mail program. • Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard A keyboard character keeps repeating or you see a "Keyboard stuck" or "Key failure" error - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 101
This section only covers problems relating to Media Center mode. Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 102
depth and screen resolution" in your online User Guide. Help For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search Help box, then press ENTER. • Size of display device-Small computer monitors for - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 103
best. Generally, video will look better on a larger display device. • Age of the TV-Newer TVs usually have more advanced features, produce a better quality picture, and support higher screen , review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 104
and Maintenance. 3 Click Administrative Tools. 4 Double-click Memory Diagnostics Tool, then follow the on-screen instructions. 100 Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 105
gateway.com You see a "Not enough memory" error message • Close all programs, then restart your notebook. Memory card reader Drive letter for the memory card slot does not appear in the My Computer that came with your modem for additional troubleshooting information. Modem (dial-up) Your modem - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 106
8: Troubleshooting • Make sure that the modem cable is less than 6 feet (1.8 meters) long. • Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. • If you have additional telephone services - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 107
.gateway.com location). If you can connect on this line, call your telephone service to fix the original line. • Try connecting with the modem at a lower support. • See if the modem works with a different communications program. The problem may be with just one program. • Review the troubleshooting - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 108
Troubleshooting Your 56K modem does not connect at 56K • Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service fax technology only supports a maximum send and problems with the modem connection. • Shut - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 109
screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. Help For more information about modem troubleshooting, click Start, then click Help and Support you can turn down the modem volume. To turn down the - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 110
surface. Networks (wired) Help For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search Help box, then press ENTER. You cannot see the other computers on your wired Ethernet network • Make sure that your - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 111
is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 112
Troubleshooting Networks (wireless) You turned wireless networking on, but it takes a while to connect • When wireless networking is turned constraints in the access point user guide because the speed of a wireless computer if other computers with the same network name are within range of your - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 113
in range to connect. Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. • If you previously - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 114
LOCK are turned off, then retype the password. You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. 110 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 115
outlet, plug a working device, such as a lamp, into the outlet and turn it on. • Make sure that the AC power adapter cables are free from cuts or damage. Replace any damaged cables. Your notebook is not working on battery power • Check the power management settings. For more information about using - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 116
CHAPTER 8: Troubleshooting The printer will not turn on • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source. The printer is on but will not print • Check the cable between - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 117
printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound Help For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in the Search Help box, then press ENTER. You - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 118
correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 119
not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged Instead, unplug your notebook and contact a qualified computer technician. • Have your customer ID, serial number - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 120
CHAPTER 8: Troubleshooting 116 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 121
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 117 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 122
instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway Your Gateway notebook instructions marked on the notebook operating instructions for from the type of power source indicated on the rating a three-wire power cord to make receiver card, - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 123
www.gateway.com Care during use • Do not walk on the power cord or allow anything to rest on it. • Do not spill anything on the notebook. The best way to avoid spills is to avoid eating and drinking near your notebook. • Some notebooks have a replaceable CMOS battery on the system board. There is a - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 124
to use or turning on the wireless device . Please contact Gateway for service. Additional limitations, may not be allowed. The power output of the wireless device or drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 125
gateway.com Caution The transmitting device embedded in this notebook may not be used with any antenna other than the one provided with the notebook. Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 Low power the instructions, may be determined by turning the equipment off - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 126
Gateway, Inc. 7565 Irvine Center Drive Irvine, CA 92618 Phone: 800-846-2000 Product: • AJ2 • AJ6 • AJ2A / AJ2B • AJ6A / AJ6B This device complies with Part Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is Part 68-compliant. See installation instructions for - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 127
www.gateway.com If this device causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. The telephone company may request that you disconnect the equipment until the problem is resolved. The telephone company may - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 128
cm) from the body when wireless devices are on. The power output of the wireless device (or devices), which may be individual service may be extended by means of a certified connector assembly. The customer should terminal device provides an indication of the maximum number of terminals allowed to be - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 129
of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 130
Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide of or recycling used batteries properly. With your help - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 131
Drive Irvine, CA 92618 USA All Rights Reserved This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has a DVD drive and an - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 132
APPENDIX A: Legal Information 128 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 133
10 life span 76 locating 10 managing power 58 maximizing performance 58 monitoring charge 56 recharging 18, 56 release latch 10 replacing 57 storing 77 troubleshooting 111 bays battery 57 hard drive 11 memory 10 Bluetooth system key 30 turning off 30, 41 turning on 30, 41 brightness adjusting 37 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 134
troubleshooting memory card 101 CD cleaning 77 controlling playback 31, 35 eject button 45, 46 inserting 45, 46 manual eject hole 45, 46 CD drive See DVD drive cellular phone memory cards 47 Certificate of Authenticity 3 changing battery 56 cleaning audio CD 77 case 75 CD 77 DVD 77 keyboard 75 LCD - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 135
44 DVD/CD-RW drive See DVD drive DVD±RW drive See DVD drive E eject button CD 45, 46 DVD 45, 46 eject hole CD 45, 46 DVD 45, 46 EmPower power adapter 60 ergonomics 16 Ethernet connecting wired 20 jack 7, 20 external monitor 7, 30 EZ Pad touchpad See touchpad F fan 6, 9 faxes troubleshooting 104 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 136
contact information 2 model number 3 serial number 3 Support 3 Gateway Recovery Center re-installing drivers 81 re-installing programs 81 re-installing software 81 H hard drive bay 11 indicator 26 troubleshooting 94 HDMI (TV) out jack 7 HDMI port 30, 48, 50 headphone jack 7 Hibernate mode 24, 60 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 137
memory cards 47 multimedia adjusting volume 38 using DVD drive 44 mute button 35, 36 muting sound 35, 36, 38 MyBackup key 35 N navigation keys 29 network troubleshooting 106, 108 network jack 7, 21 networking turning off Bluetooth 41 turning off wireless Ethernet 40 turning on Bluetooth 41 turning - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 138
70 user 70 PDA memory cards 47 peripheral devices 48 Plug and Play devices USB support for 48 pointer identifying 32 moving 33 ports See connections power AC adapter 18, 60 advanced settings 62, 64 alternate sources 60 automobile/airplane adapter 60 battery 56, 57, 58 button 8, 30 changing modes 61 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 139
84 drivers 78, 81 programs 78, 81 software 78, 81 Windows 78 with Gateway Recovery Center 81 with Windows System Restore 82 replacing See installing resetting notebook 25 restarting notebook 25 restoring defaults 84 drivers 78, 81 programs 78, 81 software 78, 81 system 78 with Gateway Recovery - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 140
toggle 35 travel tips 67 troubleshooting audio 113 battery 111 diskette drive 90 display 91 DVD drive 92 external monitor 114 faxes 104 files 94 general guidelines 88 hard drive 94 Internet connection 95, 103 keyboard 96 LCD panel 91 Media Center 97 memory 100 memory card reader 101 modem 101 mouse - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 141
wireless network 30 turning on Bluetooth 30 notebook 23 wireless Ethernet 35 wireless network 35, 40 TV out (HDMI) jack 7, 50 U USB connecting device 49 port 48 USB port 7, 8 user password 70 Windows System Restore 78 wired Ethernet troubleshooting 106 wireless Ethernet button 35 status indicator - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 142
Index 138 - Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 143
- Gateway NV7802u | Gateway NV78 Series User's Reference Guide - English - Page 144
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