Gateway NX100 Gateway Notebook Reference Guide R2 for Windows XP
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- Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 1
REFERENCEGUIDE ® - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 2
- Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 3
reference 1 About this guide 2 Accessing the online User Guide 2 Gateway contact information 3 Gateway model and serial number area 11 Chapter 3: Using Your Gateway Notebook. . . . 13 Connecting the AC adapter 14 Protecting from power source problems 15 Connecting the dial-up modem - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 4
Contents www.gateway.com Memory card types 32 Inserting a memory card 32 Using a memory card 32 Removing a memory card 33 Adding and removing a PC Card 33 Using an - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 5
www.gateway.com Contents Chapter 7: Maintaining Your Notebook 61 Caring for your notebook 62 memory modules 67 Replacing the hard drive kit 70 Chapter 9: Troubleshooting 73 Safety guidelines 74 First steps 74 Troubleshooting 75 Audio 75 Battery 75 CD drives 75 Device installation 75 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 6
.com Pointing device 98 Power 98 Printer 99 Sound 101 Status indicators 101 Touchpad 102 Video 102 Telephone support 103 Before calling Gateway Customer Care 103 Telephone numbers 104 Self-help 105 Tutoring 105 Training 106 Appendix A: Safety, Regulatory, and Legal Information 107 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 7
CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information 1 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 8
instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive. The User Guide is an in-depth, easy-to-read manual - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 9
bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone: Hours: Model: S/No: Microsoft Certificate of Authenticity The Microsoft Certificate of - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 10
CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway's Support page at www.gateway.com or the Web address shown on your notebook's label. The Support page also has links to additional Gateway documentation and detailed specifications. 4 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 11
CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Bottom • Keyboard area 5 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 12
CHAPTER 2: Checking Out Your Notebook Front Power Battery indicator charge indicator Component Icon Description Power indicator ■ LED on - notebook is on. ■ LED blinking - notebook is in Standby mode. ■ LED off - notebook is off. Battery charge indicator ■ LED blue - battery is fully charged. - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 13
certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Ventilation fan Helps cool internal components. Warning: Do not work for card reader" on page 32. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 14
CHAPTER 2: Checking Out Your Notebook Right Component USB ports USB ports Ethernet Modem jack jack Kensington lock slot Microphone jack Headphone jack IEEE 1394 port Icon Description Plug USB devices (such as a CD or DVD drive, diskette drive, flash drive, printer, scanner, camera, keyboard, - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 15
Bottom Memory bay Battery latch Battery Bottom Speaker Speaker Ventilation fan Hard drive Customer bay care label Component Icon Hard drive bay Speakers Memory bay Battery latch Battery Description The hard drive is located in this bay. For more information, see "Replacing the hard drive - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 16
not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Includes the Customer Care contact information. For more information, see "Gateway contact information" on page 3. 10 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 17
Keyboard area Keyboard area Power button Keyboard Component Power button Keyboard Touchpad Status indicators Status indicators Touchpad Icon Description Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 18
CHAPTER 2: Checking Out Your Notebook 12 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 19
CHAPTER 3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 20
not attempt to disassemble the AC adapter. The AC adapter has no user-replaceable or user-serviceable parts inside. The AC adapter has dangerous voltages that can cause serious injury or death. Contact Gateway about returning defective AC adapters. You can run your notebook using an AC adapter or - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 21
three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see "Gateway contact information" on page the battery charge indicator turns blue. Protecting from power source problems Warning High voltages can enter your notebook through both the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 22
CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord. Your notebook - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 23
Connecting to a cable or DSL modem or to a network Connecting to a cable or DSL modem or to a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: 1 Insert one - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 24
CHAPTER 3: Using Your Gateway Notebook Starting your notebook Warning Do not work for long Power button 3 If you are starting your notebook for the first time, follow the on-screen instructions to set up your notebook. Waking up your notebook Tips & Tricks For more information about Standby - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 25
Restarting (rebooting) your notebook Restarting (rebooting) your notebook Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. Press and hold the power button for about five seconds, then release it. 2. Unplug the power cord and - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 26
CHAPTER 3: Using Your Gateway Notebook Using the status indicators Important If none of the indicators are on, you may need to press FN+F1 to toggle the status indicators - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 27
Using the keyboard Using the keyboard Tips & Tricks You can attach an external keyboard to the notebook using a USB port. You do not need to shut down the notebook to connect a USB keyboard. Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 28
CHAPTER 3: Using Your Gateway Notebook Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 29
page 20. Turn the optional wireless network on or off. For more information, see "Wireless Networking" in your online User Guide. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 30
CHAPTER 3: Using Your Gateway Notebook Press and hold FN, then press this system key... -+ To... Turn the optional Bluetooth feature on or off. Warning: Radio frequency wireless communication can - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 31
Using the EZ Pad touchpad Tips & Tricks For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see "Changing the mouse or touchpad settings" in the online User Guide. The EZ Pad™ consists of a touchpad and two - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 32
CHAPTER 3: Using Your Gateway Notebook To... Move the pointer on the screen. Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 33
. Release the button to drop the object where you want it. Adjusting the volume Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in the online User Guide. You can use the volume control to adjust the overall volume of your notebook. To adjust the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 34
Bluetooth communication devices are examples of devices that provide wireless communication. Your Gateway notebook may have a factory-installed wireless networking card. To turn the where the risk of interference to other devices or services is harmful or perceived as harmful, the option to - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 35
Tips & Tricks For more information about using your notebook on a wireless network, see "Wireless Networking" in the online User Guide. Tips & Tricks For more information about using Bluetooth, click Start, All Programs, My Bluetooth Places. When the My Bluetooth Places window opens, click Help, - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 36
CHAPTER 3: Using Your Gateway Notebook 30 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 37
CHAPTER 4 Using Accessories • Using the memory card reader • Adding and removing a PC Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Ordering accessories 31 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 38
Card and Mini Secure Digital cards require the use of an adapter that is available with the media. The memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™, RS-MultiMediaCard™, and Secure Digital™ cards. Inserting a memory card To insert a memory card - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 39
a PCMCIA card slot). This slot accepts one Type II card. You do not need to restart your notebook when changing most cards because your notebook supports hot-swapping. Hot-swapping means that you can insert a PC Card while your notebook is running. If your PC Card does not work after hot - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 40
CHAPTER 4: Using Accessories To insert a PC Card: ■ Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. To - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 41
replicator, see the port replicator user guide. Installing a printer or other peripheral device Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. Help and Support For more information about installing peripheral - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 42
4: Using Accessories Connecting a USB printer, scanner, or digital camera Important USB devices may have special installation instructions. See your USB device's installation guide. Important For more information about using the USB port on your device, see your device's documentation. Your - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 43
or projector to your monitor (VGA) port. Your notebook supports simultaneous LCD and external display. Simultaneous display lets you control and searches for its driver. You may need to install the driver from the disc supplied by the manufacturer or download the driver from the manufacturer's Web - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 44
43 for more information about using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for DVDs, access data, and record music, video, and data. See the user guide for the disc drive for more information about using a disc drive with your - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 45
of unplugging all the devices. A port replicator also provides additional ports and other expansion features not included with your notebook. See the user guide for the port replicator for more information about using a port replicator with your notebook. Printers You can attach almost any type of - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 46
CHAPTER 4: Using Accessories 40 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 47
CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings 41 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 48
, see "Front" on page 6. Tips & Tricks For more information about recalibrating the battery, see "Recalibrating the battery" on page 44. Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 49
Replacing the battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 50
this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see "Gateway contact information" on page 3 If your notebook unexpectedly goes into Standby mode while you - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 51
Extending battery life b Click the Power Schemes tab. c Click the arrow button to open the Power Schemes list, then click Portable/Laptop. d Click the Alarms tab. e Click to select the Low battery alarm and Critical battery alarm check boxes. Extending battery life Conserving battery power Tips & - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 52
power inverter. Save the battery for times when you cannot use a power adapter. ■ To find AC power outlets in airports, look for them next to support pillars, in large areas such as boarding gates, and under banks of telephones. Changing power modes You can use the following power modes to lengthen - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 53
Changing notebook power settings Using power saving modes Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 54
For more information about changing the power scheme, click Start, then click Help and Support. Type the keyword power scheme in the Search box, then click the arrow. Power schemes (groups of power settings) let you change power saving options - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 55
Changing notebook power settings To change the power scheme: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click the Power Options icon. The Power Options Properties dialog box - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 56
For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow. Alarms can alert you when the battery charge is low. To change - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 57
For more information about changing the power management settings, click Start, then click Help and Support. Type the keyword power management in the Search box, then click the arrow. Advanced power settings let you assign different power saving modes to the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 58
For more information about using Hibernate mode, click Start, then click Help and Support. Type the keyword hibernate in the Search box, then click the arrow. Hibernate (also called save to disk) writes all current memory (RAM) information to - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 59
use. - OR Open the Power Options Properties dialog box, then click the Advanced tab. Hibernate is now an option in the Power buttons lists. ■ As a manually-selected power savings mode: Click Start, then click Shut Down. Press and hold SHIFT, then click Hibernate. 53 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 60
CHAPTER 5: Managing Power 54 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 61
CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips 55 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 62
CHAPTER 6: Traveling with Your Notebook Packing your notebook ■ Remove all peripheral devices and cables. Remember to pack those you will need while traveling. ■ Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food. Do not pack - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 63
remote access information with you so you can connect to your ISP while outside of your usual calling area. A list of country dialing codes may be especially useful if you are traveling internationally. Radio frequency wireless connections ■ Every country has different restrictions on the use of - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 64
CHAPTER 6: Traveling with Your Notebook Files ■ Copy your working files from your desktop computer to your notebook before you travel. ■ If you need to access your desktop computer files from your notebook while traveling, set up your desktop computer for remote access. Contact your network - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 65
, you must return your notebook to Gateway for service. Power ■ Use a startup password to restrict access to your notebook. The startup password is set using the BIOS utility. ■ Review the information in "Protecting your notebook" in the online User Guide. Power ■ Take your AC power adapter - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 66
card company to learn about emergency travel assistance if your notebook is lost or damaged. ■ Take an external optical drive and your recovery discs (see "Drivers and applications recovery" in the online User Guide) in case you need to install an additional - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 67
CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs 61 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 68
not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. ■ When transporting your notebook, we recommend that you put it in a carrying case. ■ Keep your notebook away from magnetic fields. Magnetic fields can - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 69
Cleaning your notebook Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: ■ A soft, lint-free cloth ■ An aerosol can of air that has a narrow, - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 70
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 71
CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit 65 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 72
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 73
Adding or replacing memory modules Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools Required You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 74
CHAPTER 8: Upgrading Your Notebook 7 Loosen the captive memory bay cover screw (this screw cannot be removed). Screw 8 Gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip 68 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 75
Adding or replacing memory modules 9 Pull the memory module out of the slot. Important Use only memory modules designed for your Gateway notebook. 10 Hold the replacement module at a 30-degree angle and slide it into the empty memory slot. This module is keyed so it can - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 76
drive with a higher-capacity drive. Hard drive Important If your hard drive has failed, Gateway will send a replacement hard drive already loaded with your operating system, drivers, and applications. Contact Gateway Customer Care at the Web address or telephone number shown on the label on the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 77
Replacing the hard drive kit 9 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see "Changing batteries" on page 43. 10 Remove the two hard drive bay cover screws. Screw Screw 11 Slide the hard drive bay cover, then remove it. The hard drive is - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 78
notebook over. 19 Connect the optional port replicator. -ORConnect the power adapter, modem cable, and network cable. 20 For instructions on installing Windows, your drivers, and your applications, see the "Recovering Your System" chapter you printed in Step 2. 21 Reconnect all peripheral devices - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 79
CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support 73 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 80
before you start your notebook. First steps Help and Support For more information about troubleshooting, click Start, then click Help and Support. Type the keyword troubleshooting in the Search box, then click the arrow. If you have problems with your notebook, try these things first: ■ Make sure - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 81
and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction. ■ If an error occurs in a program, see the program's printed documentation or the online help. Troubleshooting Audio Audio - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 82
CHAPTER 9: Troubleshooting To check IRQ usage: 1 Click Start, then click Control Panel. The Control Panel not correct ■ Change the screen resolution from the Display Properties dialog box. For instructions on changing the screen resolution, see "Adjusting the screen resolution" in the online User - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 83
Troubleshooting The text on the display is dim or difficult to read ■ Adjust the brightness and contrast using the system keys. ■ Change the display settings. For instructions are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 84
Troubleshooting on your notebook. ■ Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook. ■ Clean the disc. For turned up. For instructions on how to adjust the volume control in Windows, see "Adjusting the volume" in the online User Guide. ■ Make - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 85
& Tricks For instructions on playing a DVD, see "Playing music and movies" in the online User Guide. Troubleshooting ■ If you temporary memory problems. Shut down and restart your notebook. ■ Reinstall the audio device drivers. For more information, see "Gateway Web site" in the online User Guide. A - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 86
them from the hard drive. You see a "Data error" message This may be the result of a defective area on the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in the online User Guide. 80 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 87
is missing", or "disk" error message ■ Eject the diskette from an external diskette drive, then press ENTER. Internet Tips & Tricks For the location of your modem and network jacks, see "Right" on page 8. Help and Support For more information about troubleshooting Internet connections, click Start - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 88
any mail ■ Click the receive button in your e-mail program. ■ Make sure that your account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The external keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 89
character keeps repeating or you see a "Keyboard stuck" or "Key failure" error message ■ Make sure that nothing is resting on the keyboard. ■ Make sure view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 90
CHAPTER 9: Troubleshooting Important Cable connections must be made correctly for optimal video quality. A video cables-Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 91
screen resolution" in the online User Guide. Help and Support For more information about adjusting display settings, click Start, then click Help and Support. Type the keyword changing display settings in the Search box, then click the arrow. Troubleshooting ■ Screen resolution-By default, if your - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 92
CHAPTER 9: Troubleshooting TVs use this interlaced method to display the picture on the screen, the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 93
such as PowerDVD). The non-Media Center computer must also have Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and the Help and Support For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 94
additional troubleshooting information. Modem (dial-up) Tips & Tricks For the location of your modem jack, see "Right" on page 8. Help and Support For before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 95
Troubleshooting To check the ■ Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect telephone service and have the telephone line checked for noise or low line levels. 89 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 96
■ The ISP may be having technical difficulties. Contact your ISP for technical support. ■ See if the modem works with a different communications program. The problem may be with just one program. ■ Review the troubleshooting information under "Internet" on page 81. Your 56K modem does not connect - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 97
troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box, then click the arrow. Troubleshooting meet required cable standards and may cause problems with the modem connection. ■ Shut down an error such as port already open or the modem - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 98
CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital "getting - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 99
"confuse" optical mice. Try the mouse on a different surface. Networks (wired) Help and Support For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then click the arrow. You cannot see the other - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 100
on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. ■ If you previously See the documentation that came with your network equipment for troubleshooting information. 94 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 101
Networks (wireless) Troubleshooting Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 102
CHAPTER 9: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web ■ If your access point - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 103
Troubleshooting Internet Explorer is unable to access the Internet ■ Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service computers and workgroup" in the online User Guide. ■ If your notebook was previously connected - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 104
CHAPTER 9: Troubleshooting Passwords Your notebook does not accept your password Make You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems ■ Make sure that you have correctly installed - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 105
Tips & Tricks For instructions on inserting your battery, see "Changing batteries" on page 43. Tips & Tricks For instructions on recalibrating your and Support For more information about printer troubleshooting, click Start, then click Help and Support. Type the keyword printer troubleshooting in - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 106
CHAPTER 9: Troubleshooting ■ Check the port and cable for bent or broken pins. as Default Printer. ■ Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 107
See the printer documentation for instructions for adding additional memory. You see a "Printer is out of paper" error message After adding paper, and Support For more information about troubleshooting sound issues, click Start, then click Help and Support. Type the keyword sound troubleshooting in - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 108
CHAPTER 9: Troubleshooting Touchpad Touchpad is not working ■ Make sure the touchpad is turned on. For more information, see "Changing touchpad settings" in the online User Guide. The notebook is not responding when you click or tap on the touchpad ■ Turn on the touchpad. For instructions on how to - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 109
Telephone support Telephone support Before calling Gateway Customer Care Warning To avoid bodily injury, do not attempt to troubleshoot your notebook problem if: • Power cords or plugs are damaged • Liquid has been spilled into your notebook • Your notebook was dropped • The case was damaged - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 110
CHAPTER 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone keypad to find answers to common problems. 800 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 111
Help and Support For more information about Windows, click Start, then click Help and Support. Type Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide. ■ The software publisher's Web site. Tutoring Answers by GatewaySM is a fee-based telephone service - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 112
CHAPTER 9: Troubleshooting Training Gateway provides the following computer-based training: Resource Gateway Learning Libraries Online Training from Learn With Gateway Service description For more information A variety of courses and tutorials are available on CD. Select from several easy-to-use - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 113
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices 107 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 114
A: Safety, Regulatory, and Legal Information Important safety information Warning Always follow these instructions to help guard against personal injury and damage to your Gateway system. Warning Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 115
incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of batteries according to the manufacturer's instructions. ■ When the notebook is turned off, a small amount of electrical current still flows through the notebook. To avoid electrical shock - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 116
■ Unplug the notebook from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid has been spilled into the notebook. ■ The notebook does not operate properly when the operating instructions are followed. ■ The notebook was dropped or the cabinet - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 117
Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Please contact Gateway for service. Regulatory compliance statements Additional limitations, cautions, and concerns for specific countries are listed in the specific country sections (or country - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 118
use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 119
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 120
of the used notebook properly according to federal, state and local laws. Warning Warning Hg FCC declaration of conformity Responsible party: Gateway Companies, Inc. 610 Gateway Drive, North Sioux City, SD 57049 (605) 232-2000 Fax: (605) 232-2023 Product: W230UI1 This device complies with Part 15 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 121
Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On which is Part 68-compliant. See installation instructions for details. The Ringer Equivalence Number ( service may be required. The telephone company may request that you disconnect the equipment until the problem - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 122
software documentation for details on how to comply with the fax-branding requirement. Canada Caution To prevent radio interference to licensed service or co-channel Mobile Satellite systems, this device is intended to be operated indoors and away from windows to provide maximum shielding - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 123
. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook. Caution The 802.11A - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 124
by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Warning To avoid electrical shock or equipment malfunction do not attempt to make electrical ground connections by yourself - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 125
other than those specified in this manual may result in hazardous radiation exposure. enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply Services (DHHS) Radiation Performance Standard. Should the unit ever need servicing, contact an authorized service - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 126
. Call Gateway to see if this program is available in your area. ■ If you need further assistance in recycling, reusing, or trading in your "end of life" product, you may contact us at the Customer Care number listed in your product's user guide and we will be glad to help you with - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 127
. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically. These changes are incorporated in newer - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 128
, Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows are trademarks - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 129
20 cards inserting memory card 32 inserting PC Card 33 memory card slot 7 memory cards supported 32 PC Card slot 7 removing memory card 32 removing PC Card 33 slots 32, 33 troubleshooting memory card 88 troubleshooting PC Card 98 carrying case 38 CD cleaning 64 cellular phone memory cards 32 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 130
Index www.gateway.com cleaning audio CD 64 case service sales 105 D default printer 99 dialing codes 56 dial-up modem 8, 16 digital camera memory card reader 7, 32 USB port 8 digital video camera connecting 36 IEEE 1394 port 8 directional keys 22 display properties 37 switching 23 troubleshooting - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 131
80 Firewire port 8, 35 Fn key 22, 23 folders opening 26 function keys 22 G Gateway model number 3 serial number 3 Support 4 H hard drive bay 9 indicator 20 installing 70 purchasing 38 replacing 70 troubleshooting 80 headphone jack 8 Index Hibernate mode 46, 52 hot-swapping 33, 35 I i.Link port - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 132
58 Kensington cable 8 M maintenance cleaning 63, 64 Media Center troubleshooting 83 memory 126 www.gateway.com bay 9 installing 67 purchasing 38 removing 67 replacing 67 troubleshooting 87 memory card reader locating 7 memory cards supported 32 using 32 microphone jack 8 Microsoft Certificate of - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 133
troubleshooting 98 PCMCIA card See PC Card PDA memory cards 32 peripheral devices 35 Plug and Play devices IEEE 1394 support for 35 USB support schemes 47, 48 source problems 15 SpeedStep settings 48 Standby mode 18, 23, 46 status box 23 status indicator 6, 20 troubleshooting 98 turning off notebook - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 134
USB port 8 screen cleaning 64 resolution 37 troubleshooting 76, 102 screen objects getting information 26 moving 27 selecting 26 scroll zone 25 security features Kensington cable lock 8 security while travelling 58 serial number 3, 58 www.gateway.com setting up safety precautions 108 shortcut menus - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 135
www.gateway.com Index T technical support automated troubleshooting 104 Support 4 Technical Support 104 tips before contacting 103 tutorial service 104 telephone acoustic handset coupler 56 line protector 56 line tester 56 telephone support 103 touchpad buttons 25 clicking 26 double-clicking 26 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 136
36 volume adjusting 24, 27 adjusting modem 92 controls 27 muting 24, 27 system keys 24 troubleshooting 101 W waking up notebook 18 Windows key 22 Product Key Code 3 wired Ethernet troubleshooting 93 wireless Ethernet using while traveling 57 wireless network button 23 turning off 28 turning on 28 - Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 137
- Gateway NX100 | Gateway Notebook Reference Guide R2 for Windows XP - Page 138
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