Gateway Profile 5.5 Gateway Profile 5/5.5 User Guide
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Gateway Profile 5.5 manual content summary:
- Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 1
User Guide Gateway Profile™ 5/5.5 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 2
- Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 3
4 Help and Support 5 Searching for a topic 6 BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8 2 Checking Out Your Gateway Computer 9 Front 10 Back 12 Right side 14 Microsoft Certificate of Authenticity 15 Finding your specifications 15 Accessories 16 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 4
57 Replacing the hard drive 58 Installing memory 62 Adding and removing PC Cards 64 Adding a PC Card 64 Removing a PC Card 65 6 Troubleshooting 67 Safety guidelines 68 First steps 68 Troubleshooting 69 Audio 69 Battery 69 CD or DVD drives 69 Computer 70 Diskette drive 70 Display 71 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 5
72 File management 73 Hard drive 73 Internet 74 Keyboard 75 Memory 76 Memory card reader 76 Modem (dial-up 76 Mouse 79 Networks 80 Passwords 80 Power 80 Printer 81 Sound 82 Telephone support 83 Before calling Gateway Customer Care 83 Telephone numbers 84 Self-help 85 Tutoring - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 6
A Safety, Regulatory, and Legal Information 125 B Specifications 131 Index 137 iv www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 7
Chapter 1 Getting Help ■ Using the Gateway Web site ■ Using Help and Support ■ Using BigFix ■ Using Your Computer guide ■ Using Do More With Gateway ■ Using online help ■ Contacting Gateway 1 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 8
new computer. Each and every Gateway computer uses the latest technology and passes through the most stringent quality control tests to ensure that you are provided with the best product possible. Please read this manual carefully to familiarize yourself with our range of services and support. We - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 9
Gateway Web site Gateway's online support is available 24 hours per day, 7 days per week and provides the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway eSupport Web site at support.gateway.com. www.gateway.com 3 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 10
a hard drive. Product Support Click Product Support to view a list of all the products that Gateway supports. Downloads Click Downloads, then click My Downloads to get the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your computer - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 11
Help and Support Your computer includes Help and Support, an easily accessible collection of help information, troubleshooters, and automated support. Use Help and Support to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. To start - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 12
in the Search Results list. BigFix BigFix monitors your computer for problems and conflicts. It automatically gathers information about the latest bugs, security alerts, and updates from BigFix sites on the Internet. Whenever BigFix detects a problem, it alerts you by flashing the blue taskbar icon - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 13
been included on your hard drive. This guide includes information on using Windows, using the Internet, sending a fax, and changing power-saving settings as well as other topics. To access the Using Your Computer guide: ■ Click Start, All Programs, then click Gateway Documentation. Online help Many - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 14
Gateway contact information To help you locate Gateway contact information, you can find the Gateway Web site, Online Support, and technical support contact information on the label located on your computer case. 8 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 15
Chapter 2 Checking Out Your Gateway Computer ■ Identifying features ■ Locating your computer model and serial number ■ Locating the Microsoft Certificate of Authenticity ■ Locating the specifications for your computer ■ Purchasing accessories 9 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 16
Front Display controls Speaker Headphone jack Memory card reader or diskette drive Microphone Volume control jack buttons CD/DVD/ Recordable drive Power button Speaker 10 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 17
stereo audio output when headphones or amplified speakers are not plugged in. Plug headphones into this jack. Plug a microphone into this jack to record sound. Press these buttons to adjust speaker volume. Diskette drive or memory card reader CD/DVD/Recordable drive Power button Display controls - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 18
Back Ethernet jack Monitor out port (optional) PS/2 mouse port Audio line in jack Parallel port KB/Mouse Connect button (optional) Modem jack (optional) USB ports Microphone jack PS/2 Audio keyboard line out port Serial jack port Monitor in port Power connector 12 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 19
network cable or a device (such as a DSL or cable modem for a broadband Internet connection) into this jack. For more information, see "Connecting to a wired Ethernet network" on page 33. Plug an external audio input source (such as a stereo) into this jack so you can record sound on your computer - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 20
ports USB ports Icon Description Insert a Type I or Type II PC Card into this slot. For more information, see "Adding and removing PC Cards" on page 64. Plug IEEE 1394 (also known as Firewire® or i.Link®) devices (such as a digital video camera) into these 4-pin and 6-pin IEEE 1394 ports. For more - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 21
the back or side of your computer includes the product key code for your operating system. Finding your specifications For more information about your computer, such as memory size, memory type, and hard drive size, see visit Gateway's eSupport page at support.gateway.com. The eSupport page also has - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 22
are printing large documents. USB flash drive Use a USB flash drive for storing files or transferring files to another computer. Uninterruptible power supplies A standby, uninterruptible power supply (UPS) protects your computer from data loss during a total power failure. A UPS uses a battery to - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 23
Chapter 3 Getting Started ■ Using your computer safely ■ Protecting your computer from power source problems ■ Turning your computer on and off ■ Adjusting the volume ■ Using the keyboard and the mouse ■ Using the computer display ■ Installing peripheral devices 17 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 24
. Reduce glare by installing shades or curtains on windows, and by installing a glare screen filter on your display. ■ Use soft, indirect lighting in your work area. Do not use your computer in a dark room. ■ Avoid focusing your eyes on your computer screen for long periods of time. Look away from - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 25
to provide extra back support. Setting up your computer and computer accessories ■ Set up the computer so the top of the display is no higher than eye level, the controls are within reach, and the screen is tilted to be to break up the work day, and schedule a variety of tasks. www.gateway.com 19 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 26
. Warning High voltages can enter your computer through both the power cord and the modem connection. Protect your computer by using a surge protector. If you have a telephone modem, use a surge protector that has a modem jack. If you have a cable modem, use a surge protector that has an antenna - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 27
to "wake" it up. Tips & Tricks For more information about changing the power button mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 21 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 28
and modem cable when your computer will not be used for long periods. For more information about changing the power button mode, see "Changing Power-Saving Settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 29
it on again. Important If your computer does not turn off, press and hold the power button for about five seconds, then release it. As a part of the regular startup process, a program to check the disk status runs automatically. When the checks are finished, Windows starts. www.gateway.com 23 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 30
sliding the cover's bottom tabs into the computer slots, press the bottom corners of the cord cover inward while pressing the cord cover into place. To remove the cord cover: ■ Press the cord cover's bottom tabs inward, then rotate the cord cover away from the computer. 24 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 31
™ cable lock to prevent the theft of your computer or its internal components. While the cable lock is installed, the computer's back panel cannot be removed. To lock your computer: ■ Install a cable lock into the Kensington lock slot on the back of your computer. Kensington lock slot www.gateway - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 32
the speakers. -ORUse the mute and volume control buttons on the keyboard. For more information, see "Using the keyboard" on page 27. Tips & Tricks For instructions on how to adjust the volume in Windows, see "Adjusting the Volume" in Using Your Computer which has been included on your hard drive - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 33
computer. Your keyboard's appearance may vary. Function keys Navigation keys Indicators Windows Windows . Press one of these keys to open the Windows Start menu. These keys can also be used Explorer utility). Access shortcut menus and help assistants in Windows. Move the cursor up, down, right, or - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 34
computer. Function keys Navigation keys Indicators Windows keys Application Directional key keys Numeric keypad Press these keys... Function keys Navigation keys Indicators Windows this key to open the Windows Start menu. This key can menus and help assistants in Windows. Move the cursor up, - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 35
. Start or pause the play of the CD or DVD. Stop Next Volume down Stop the play of CD or DVD. Move to the next CD track or DVD chapter. Decrease the volume. Volume up Increase the volume. Mute Turn off all sound. My Documents Help E-mail Opens the My Documents folder. You can - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 36
can customize this button to open another program. Wireless keyboard This keyboard does not connect to your computer with cables. If a wireless keyboard came with your computer, use the instructions included in the box to set it up and use it. Function keys Special-function buttons Navigation - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 37
Using the mouse The mouse is a device that controls the pointer movement on the computer display. Scroll wheel Right button Left button As you move the mouse, the pointer (arrow) on the on the mouse to move through a document. This feature is not available in all programs. www.gateway.com 31 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 38
hold it down. Move (drag) the object to the appropriate part of the computer display. Release the button to drop the object where you want Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. For instructions - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 39
, such as cable modems and DSL modems, connect to your computer's Ethernet jack. For more information, see "Using the Internet" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. www.gateway.com 33 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 40
itself) and software controls (accessible in Windows). For more information about software controls, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 41
, then press the MENU/SELECT button. 3 Use the - and + buttons to adjust the control to the desired level. 4 When you have finished making adjustments, press the EXIT button to return to the main menu screen. 5 If you want to adjust additional ODS options, repeat Step 2 through Step 4 until all - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 42
position automatically. For more information on the Auto function, see "External controls" on page 34. (This menu is unavailable on some models) Clock. Minimizes any vertical bars or stripes visible on the computer display background. The horizontal display size will also change. Phase. Removes - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 43
OSD window position on the display. 1280 x 1024 / USER For more information about adjusting the color depth and screen resolution using software controls, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 44
computer will prompt you to install any software the device needs. After doing this, you can disconnect and reconnect the device at any time. Parallel and serial port devices are not plug-and-play. See the device documentation for detailed information and installation instructions. Help and Support - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 45
Chapter 4 Using Drives and Ports ■ Using the diskette drive ■ Using the memory card reader ■ Using CD or DVD drives 39 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 46
up. 2 To access a file on the diskette, click Start, then click My Computer. Double-click the diskette drive letter (for example, the A: drive), then double-click the file name. 3 To remove the diskette, make sure that the drive activity light is off, then press the diskette eject button. 40 www - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 47
data between your computer and a device that uses memory cards, such as a PDA, MP3 player, or cellular phone. CompactFlash and IBM Microdrive Activity indicator MultiMediaCard SmartMedia and Memory Stick and Secure Digital Memory Stick PRO Memory card types The memory card reader supports - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 48
while using a memory card, insert only one memory card in a slot at a time. To use a memory card: 1 Insert the memory card into the memory card slot as indicated in the previous table. 2 To access a file on the memory card, click Start, then click My Computer. Double-click the drive letter (for - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 49
DVD+RW DVD R/RW drive Double layer DVD+RW Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to DVD+R or DVD+RW discs. Installing programs, playing audio CDs, playing DVDs, accessing data, and recording video and data to DVD+R, DVD+RW, DVD-R, and DVD - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 50
Inserting a CD or DVD Manual eject hole Activity indicator Eject button Important Some music CDs have copy protection software. You may not be able to play these CDs on your computer. 44 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 51
on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. 2 Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place. You can place your other hand underneath the disc tray to support it while you press - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 52
or several gigabytes of data can fit on a single disc. You can play DVDs with the DVD program or Windows Media Player. Tips & Tricks For more information about playing DVDs, see "Playing DVDs" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 53
Chapter 5 Maintaining Your Computer ■ Caring for your computer ■ Updating Windows ■ Protecting your computer from viruses ■ Cleaning your computer ■ Restoring your system ■ Opening the computer case ■ Adding memory and replacing the battery 47 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 54
ventilation fan. ■ When storing your computer for an extended period of time, unplug AC power. Updating Windows Windows Update is the online extension of Windows that helps you to keep your computer up-to-date. Use Windows Update to choose updates for your computer's operating system, software, and - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 55
to the Norton AntiVirus service when you purchased your computer. ■ Using the Norton updating the Norton AntiVirus program to protect against the latest viruses. Help and Support For more information about protecting your computer against viruses, click Start, then click Help and Support - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 56
want to make in the Scan for Viruses area, then under Actions, click Scan. To remove a virus: 1 If Norton AntiVirus finds a virus, follow all on-screen instructions to remove the virus. 2 Turn off your computer and leave it off for at least 30 seconds. 3 Turn on your - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 57
swabs ■ A CD or DVD drive cleaning kit Cleaning the exterior Warning When you shut down your computer, the power turns off, but some electrical current still flows through your computer. To avoid possible injury from electrical shock, unplug the power cord and modem cable from the wall outlets - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 58
computer is cooled by air circulated through the vents on the case, so keep the vents free of dust. With your computer your computer. your computer and screen), and wipe the screen with the cloth. Caution A flat panel display or computer LCD screen computer screen or becomes difficult to control - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 59
. 4 Clean the mouse rollers with a cotton swab dipped in isopropyl alcohol. Mouse rollers 5 Replace the mouse ball and lock the retaining ring into place. www.gateway.com 53 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 60
are available on the hard drive. If you need to restore your computer to the original configuration, you can restore from the backup Restore CDs or DVDs or you can restore from the backup files located on the hard drive. The instructions to use the Restore CDs or DVDs or hard drive backup files are - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 61
metal part of your computer. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the power supply. ■ Touch a bare metal surface on the back of the computer. ■ Unplug the power cord and the modem and network cables. Before working with computer components - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 62
avoid exposure to dangerous electrical voltages and moving parts, turn off your computer, then unplug the power cord, modem cable, and network cable before opening the case. To remove the back panel: 1 Turn off your computer and remove the cord cover (if installed). For more information, see "Using - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 63
the back panel's tabs into the notches on the top of the open computer's back, then swing the back panel down and press it into place. 3 Replace the four screws removed previously. 4 Return your computer to an upright position, then reconnect the external cables and power cord. www.gateway.com 57 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 64
scratching the computer display by placing it on a towel or other non-abrasive surface. To replace the hard drive: 1 Open the case by following the instructions in "Opening the case" on page 56. Warning Make sure that you removed all external cables and the power cord. 2 Press the drive cage - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 65
3 While holding the latch, pull the drive cage out of the computer. (Profile 5 shown) 4 Disconnect the drive cable and power cable from the hard drive. www.gateway.com 59 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 66
5 Remove the four screws that secure the hard drive to the hard drive cage. Screw Screw 6 Remove the drive. Screw Screw 60 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 67
drive into the drive cage and secure it with the four screws removed earlier. 9 Connect the drive cable and power cable to the drive. 10 Slide the drive cage into the computer until it clicks into place. 11 Close the case by following the instructions in "Closing the case" on page 57. www.gateway - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 68
type of memory module for your computer. Your computer uses DIMM memory. To install or replace DIMM memory: 1 Open the case by following the instructions in "Opening the case" on page 56. Warning Make sure that you removed all external cables and the power cord. 2 Find the memory module banks - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 69
your computer. Windows starts and the Windows desktop appears. 7 Click Start, Control Panel, then click Performance and Maintenance (if in Category View). Click System. The amount of memory in your computer is shown at the bottom of the System Properties window in the General tab. www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 70
This slot accepts Type I and Type II PC Cards. You do not need to restart your computer when changing most cards because your computer supports hot-swapping. Hot-swapping means that you can insert a PC Card while your computer is running. If the PC Card does not work after hot-swapping, see the PC - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 71
hardware click Stop. -OR- Turn off your computer. icon in the taskbar, then select the PC Card name and Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. 2 Release the eject button by pressing the PC Card eject button once. 3 Eject the PC - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 72
66 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 73
Chapter 6 Troubleshooting ■ Troubleshooting typical hardware and software problems ■ Getting telephone support ■ Using automated troubleshooting systems ■ Getting tutoring and training 67 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 74
your computer and an AC outlet and that the AC outlet is supplying power. ■ If you use a power strip or surge protector, make sure that it is turned on. ■ If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure. ■ Make sure that your hard drive - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 75
Troubleshooting Audio See "Sound" on page 82. Battery See "Power" on page 80. CD or DVD drives The computer does not recognize a disc or the CD or DVD drive ■ Make sure that the disc label is facing up, then try again. ■ Try a different disc. Occasionally discs are flawed or become scratched and - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 76
is on the disc, disc documentation, or disc packaging. If the DVD movie does not play, the disc's regional code and your DVD drive's regional code may not match. Computer The computer will not start ■ Make sure that the power cord is connected to an AC power source and your computer is turned on - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 77
-checking on the diskette. For more information, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. If errors are detected and corrected, try using the diskette - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 78
contrast controls. ■ Change the display settings. Tips & Tricks For more information, see "Adjusting the screen and desktop settings" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. DVD drives - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 79
unnecessary files from the hard drive using Disk Cleanup. For instructions on deleting unnecessary files, see "Using Disk Cleanup" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway Documentation. ■ Empty the Recycle - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 80
the hard drive. To fix hard drive problems, run the Error checking program. For instructions on fixing hard drive problems, see "Checking the hard drive for errors" in Using Your Computer which has been included on your hard drive. To access this guide, click Start, All Programs, then click Gateway - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 81
account with your Internet service provider (ISP) is set up correctly. Contact your ISP for technical support. Keyboard The keyboard does not work ■ Make sure that the keyboard cable is plugged in correctly. For more information, see the poster that came with your computer. ■ Remove all extension - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 82
the arrow. Memory card reader Drive letters for the memory card slots do not appear in the My Computer window ■ Reboot your computer. Modem (dial-up) Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. See - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 83
to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set correctly. To check the dialing properties: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 84
meet required cable standards and may cause problems with the modem connection. ■ Shut down and restart your computer. ■ Run Windows modem diagnostics. To run modem diagnostics: 1 Close all open programs. 2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 85
Modem tab, then adjust the Speaker volume control. 5 Click OK twice to close the Phone and Modem Options dialog box. Mouse The mouse does not work ■ Make sure that the mouse cable is plugged in correctly. ■ Shut down and restart your computer. ■ Remove all extension cables and switch boxes. ■ Try - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 86
Help and Support. Type the keyword network troubleshooting in the Search box , then click the arrow. Passwords Your computer does not accept your password Make sure that CAPS LOCK is turned off, then retype the password. Power Your computer will not turn on ■ Make sure that your power cord is - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 87
have an online/offline button that you may need to press. ■ Make sure that the power cable is plugged into an AC power source. The printer is on but will not print ■ Check the cable between the printer and your computer. Make sure that it is connected to the correct port. ■ Make sure that the - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 88
external speakers, see the speaker setup poster to check your speaker connections. Help and Support For more information about sound troubleshooting, click Start, then click Help and Support. Type the keyword sound troubleshooter in the Search box , then click the arrow. 82 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 89
Online Help ■ Printed documentation ■ The Microsoft Windows documentation ■ The software publisher's Web site ■ See the troubleshooting section of this chapter. Warning To avoid bodily injury, do not attempt to troubleshoot your computer problem if: ■ Power cords or plugs are damaged ■ Liquid has - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 90
Telephone numbers Gateway offers a wide range of customer service, Customer Care, and information services. Automated troubleshooting system Service description How to reach Use an automated menu system and your telephone 800-846-2118 keypad to find answers to common problems. (US and Canada) - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 91
information and online documentation for Gateway-supplied hardware can be found in our Web site's Documentation Library. ■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Help and Support For more how-to information about Windows, click Start, then click - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 92
86 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 93
Chapter 7 Networking Your Computer ■ Introducing networking ■ Creating an Ethernet network ■ Testing your network ■ Sharing your resources ■ Troubleshooting your Ethernet network 87 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 94
network. Streaming audio and video files With a network, you can store audio files (such as the popular .MP3 files) and video files on any networked computer, then play them on any of the other computers or devices connected to your network. This process is called streaming. 88 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 95
you will use. Gateway products support wired and wireless Ethernet networks. Use the following criteria as a guide when selecting a network connection. Wireless Ethernet network A wireless Ethernet network is created by using radio emitters that may be embedded into your computer or plugged into it - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 96
Ethernet is already installed on your computers" on page 93. Note any antenna placement constraints in the user guide of each type of wireless device in your network. Wireless Ethernet speed and frequency Wireless Ethernet businesses ■ Compatible with IEEE 802.11g networks ■ Longer range (100 to 150 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 97
example of an access point wireless Ethernet network that shows how an access point also lets you access the Internet. The network is made up of an access point, a cable or DSL modem, and your computers. The access point is the central control point for the network. Attached to the access point is - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 98
wired Ethernet network" on page 94. Equipment you need for an access point wireless Ethernet network For an access point wireless Ethernet network you need: ■ Two or more computers with wireless Ethernet emitters ■ One access point ■ One broadband Internet connection (optional) 92 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 99
If your Control Panel is in Category View, click Performance and Maintenance. 2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens. 3 Click the plus (+) in front of Network adapters. The wireless Ethernet device installed in your computer is - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 100
to obtain a permit and hire a licensed installer. The most common way to set up a wired Ethernet network is Dynamic Host Control Protocol (DHCP) using a router. A DHCP network configuration uses a router to automatically assign IP addresses to each computer or network device. 94 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 101
an example of a wired Ethernet network. The network is made up of a router, a cable or DSL modem, your computers, and cables connecting each of these components. The router is the central control point for the network. Attached to the router are all of your computers or Ethernet-ready devices. Also - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 102
Manager. The Device Manager window opens. 3 Click the plus (+) in front of Network adapters. The wired Ethernet device installed in your computer is listed. If one is not listed, you must install one. Creating an Ethernet network Installing Ethernet cards and drivers After you have determined the - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 103
Internet service specific instructions they have for setting up a network. Naming the computers and the workgroup Important You must give each computer on the network a unique Computer Name and the same Workgroup Name. To identify this computer on the network: 1 Click Start, then click Control - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 104
Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. 2 Click/Double-click Network Connections. The Network Connections window opens. 98 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 105
OR - If you do not have a LAN connection setup, click Create a new connection and follow the instructions in the New Connection Wizard. 4 Click to select the Internet Protocol (TCP/IP) check box in the Click Properties. The Internet Protocol (TCP/IP) Properties dialog box opens. www.gateway.com 99 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 106
Connection Properties dialog box. 10 Click X to close the Network Connections window. 11 Repeat this procedure for every computer on your network. Where to go from here If you are setting up a wireless Ethernet, go to "Setting up a wireless Ethernet network" on page 101. -ORIf you are setting up - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 107
the DSL or cable modem. 3 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V electrical outlet. 4 Turn on the DSL or cable modem. 5 Press the reset button on the wireless access point router. 6 Temporarily connect a computer to the wireless - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 108
Networks list (see "Connecting to an access point network" on page 103). Clicking No means that you will need to manually your network. ■ computer to the access point router in Step 6, disconnect it. 13 Reset the power on your cable or DSL modem. 14 Restart all of your computers on the network - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 109
set up the network connection on your computers. To connect to an access point wireless Ethernet network: 1 Before connecting to an access point, you must turn on the wireless Ethernet emitter by clicking Start, then clicking Control Panel. The Control Panel window opens. If your Control Panel is in - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 110
. To configure computer settings with WEP security for an access point wireless Ethernet network: 1 With the Wireless Network Connection window open, click Change advanced settings. The Wireless Network Connection Properties dialog box opens. 2 Click the Wireless Networks tab. 104 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 111
the This is a computer-to-computer (ad hoc) network; wireless access points are not used check box is not selected. 7 Click OK to close the Wireless Network Properties dialog box. Your network should be running. Go to "Testing your network" on page 111. Help and Support For more information about - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 112
access point" on page 101. To manually add an access point wireless Ethernet network: 1 With the Wireless Network Connection window open, click Change order of preferred networks. The Wireless Network Connection Properties dialog box opens. 2 Click the Wireless Networks tab. 106 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 113
box. 8 Make sure that the This is a computer-to-computer (ad hoc) network; wireless access points are not used check box is not selected. 9 Click OK to close the Wireless Network Properties dialog box. Your network should be running. Go to "Testing your network" on page 111. www.gateway.com 107 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 114
, click Start, then click Help and Support. Type the keyword wireless network in the Search box , then click the arrow. Setting up a wired Ethernet network We recommend using category 5, unshielded, twisted-pair cable (approximately 1/4" in diameter with a thin outer-jacket, containing eight color - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 115
In addition to a router, you need a straight-through cable for each computer you want to connect to the network. Cable/DSL modem Router WAN port To set up a network using a router: 1 Plug one end of the power adapter into the AC connector on the router and the other end into a grounded, 110V - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 116
end into the Ethernet jack on the DSL or cable modem. Configuring your router After you have named your computers and set up TCP/IP on them, you can configure your router using your Web browser. For these instructions, we assume that you are using the router to connect your network to a high-speed - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 117
in the router or access point literature ■ Temporarily turn off any firewall software on your desktop computer ■ Turn off all of the devices, then power them back on ■ Refer to your router's or access point's troubleshooting information ■ Contact your Internet service provider www.gateway.com 111 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 118
or access point for the correct procedure. To set up Internet Explorer on each computer on your Ethernet network: 1 Make sure that the router or access point is turned on and configured as instructed by your cable or DSL provider. 2 Click Start, right-click Internet, then click Internet Properties - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 119
3 Click the Connections tab. 4 Click Setup. The New Connection Wizard opens. 5 Click Next. The Network Connection Type screen opens. www.gateway.com 113 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 120
my connection manually, then click Next. The Internet Connection screen opens. 8 Click the type of Internet connection you are setting up, then click Next. 9 Click Finish. 10 Repeat this procedure for each computer on your network. Go to "Accessing the Internet" on page 115. 114 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 121
and browse the Internet. Sharing drives and printers With a network, you can share drives (for example hard drives, diskette drives, and CD or DVD drives) and printers among the computers connected to the network. After the drives and printers on each network computer are shared, you can access - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 122
first time you have shared a drive or folder, click Network Setup Wizard to enable remote access, then follow the on-screen instructions. - OR - If you have previously enabled remote file access and you want to share a drive or folder with others on the network (network sharing), click to select the - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 123
My Computer or Windows Explorer, right-click the drive or folder that you want to un-share, then click Sharing and Security. 2 Make sure that the Share this folder on the network check box is not selected. 3 Click OK. Sharing printers To share printers: 1 Click Start, then click Control Panel. The - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 124
click Microsoft Windows Network. 4 Double-click the name of your workgroup. The names of each of the computers in your workgroup are listed. For more information about workgroups, see "Naming the computers and the workgroup" on page 97. 5 Double-click the name of the computer containing the drive or - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 125
The My Computer window opens. 2 Browse to the network drive that contains the file you want to copy. 3 Browse to the file you want to copy. 4 Click the file. 5 Click Edit, then click Copy. 6 Double-click the folder where you want to copy the file to. 7 Click Edit, then click Paste. www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 126
on page 104 for instructions. Caution Because hotspots typically do not enable any security measures, the data that you are sending and receiving may be vulnerable. Any of the files on your computer that are marked for sharing may be accessible to other users on the network. 120 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 127
Troubleshooting Your Ethernet network Wired Ethernet network You cannot see the other computers on your network ■ Make sure that your Ethernet cable is plugged into the Ethernet jack on your computer. Make sure that the other end is plugged into a router. ■ Make sure that all computers are plugged - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 128
Ethernet network: 1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Network and Internet Connections. The Network and Internet Connections window opens. 2 Click/Double-click Network Connections. The Network Connections window - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 129
Ethernet networking on your computer if other computers with the same network name are within range of your computer. You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web. ■ If WEP is used by your access point, go to the Windows - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 130
124 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 131
Appendix A Safety, Regulatory, and Legal Information ■ Safety information ■ Regulatory statements ■ Notices 125 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 132
current still flows through the computer. To avoid electrical shock, always unplug all power cables and modem cables from the wall outlets before cleaning the system. ■ Unplug the system from the wall outlet and refer servicing to qualified personnel if: ■ The power cord or plug is damaged. ■ Liquid - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 133
parts and accessories recommended by Gateway. Warning Do not use Gateway cord. Regulatory compliance statements United States of America Federal Communications Commission (FCC) Unintentional emitter per FCC Part with the instructions, may and on, the user is encouraged to shielded video cable when - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 134
the telephone company. A telephone line cord with a modular plug is required for use with this device. The modem is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is Part 68-compliant. See installation instructions for details. The Ringer - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 135
an authorized service location. Warning Use of controls or adjustments or performance of procedures other than those specified in this manual may result in hazardous radiation exposure. To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. www.gateway.com 129 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 136
appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation. Microsoft, MS, MS-DOS, and Windows - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 137
Appendix B Specifications 131 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 138
, which can hold memory upgrades for a processor) maximum capacity of 2 GB. To determine your computer's total memory: ■ Click Start, My Computer, then click View System Information. The memory is listed. LCD panel ■ Maximum color depth: 16.2 million colors ■ Supports Video Scaling ■ 15.0-inch - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 139
64 MB memory Audio Audio chipset Integrated AC97 Link Sound Sound support ■ 16-bit stereo ■ Full duplex ■ Sound Blaster-compatible Internal speakers Stereo speakers built into front panel Power rating: 5 W per channel Audio CODEC Profile 5: Sigmatel STA09758T Profile 5.5: RealTek ALC203 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 140
PCMCIA (PC Card) I/O ports and connections Power AC adapter Power management Available drives include: ■ CD ■ CD-RW ■ Combination DVD/CD-RW ■ DVD ■ DVD+RW ■ DVD R/RW ■ Double layer DVD+RW To determine the type of optical drive in a bay, examine the drive tray's plastic cover. A CD Compact Disc logo - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 141
® Windows® XP Home Edition System management ■ SMBIOS 2.1 BIOS support ■ Intel® LANDesk® Client Manager 6.3 ■ Wired for Management V1.1a-enabled ■ Support for Wake on LAN ■ Alert on LAN with limited functionality ■ ACPI power management Physical specifications Dimensions System without cord - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 142
136 www.gateway.com - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 143
controlling play with keyboard 29 inserting 44 playing audio 46 recording 46 troubleshooting 69 CD drive identifying 43 locating 10 troubleshooting 69 using 43 cellular phone memory cards 41 Certificate of Authenticity 15 cleaning audio CD 54 case 51 CD 54 computer exterior 51 computer screen 52 DVD - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 144
13 speakers 13 138 USB 13, 14 VGA 13 Zip drive 13, 14 contrast 35 copying files across network 119 cord cover 24 Customer Service Accounting 84 Sales 84 Warranty 84 D default printer 81 DHCP 98 digital camera serial port 13 USB port 13, 14 digital video camera IEEE 1394 port 14 DIMM See memory - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 145
diskette 11, 40 DVD 11, 43 identifying drive types 43 mapping network 118 memory card reader 11 recordable CD 43 recordable DVD 43 replacing hard drive 58 sharing 88, 115 troubleshooting 69, 70, 72, 73 types 43 DSL modem 33, 91, 95, 101, 108 jack 13 DVD cleaning 54 controlling play with keyboard 28 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 146
network drives 118 memory adding 62 installing 62 purchasing 16 replacing 62 troubleshooting 76 memory card reader locating 11 memory card types supported 41 using 41 microphone jack 11, 13 Microsoft Certificate of Authenticity 15 modem cable 33, 91, 95, 101, 108 connecting 33 140 www.gateway - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 147
playing DVD 46 using DVD drive 43 using Windows Media Player 46 multi-player game playing 89 muting sound 26, 29 My Documents button 29 N name computer 97 domain 102, 110 router 102, 110 workgroup 97 naming computers 97 workgroup 97 navigation keys 27, 28 network jack 33 testing 111 troubleshooting - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 148
across network 120 programming My Documents button 29 142 shortcut buttons 29 programs closing unresponsive 23 opening 32 PS/2 port keyboard 13 mouse 13 R RAM See memory rebooting computer 23 recordable drive troubleshooting 69 recording CDs 46 DVDs 46 replacing hard drive 58 memory 62 PC Card 65 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 149
cleaning DVD 54 computer startup 70 diskette drive 70 display 71, 72 DVD drive 69, 72 Ethernet network 121 faxes 78 files 73 general guidelines 68 hard drive 73 Internet connection 74, 78 keyboard 75 LCD panel 71, 72 memory 76 memory card reader 76 modem 76 mouse 79 network 80 passwords 80 power 80 - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 150
turning on computer 11, 20 tutoring fee-based 85 U uninterruptible power supply (UPS) 16, 20 updating device drivers 4 Norton AntiVirus 51 Windows 48 UPS 16, 20 USB port 13, 14, 38 V VGA port 13 video playing 46 streaming 88 video file streaming 88 viewing shared drives and folders 118 virus - Gateway Profile 5.5 | Gateway Profile 5/5.5 User Guide - Page 151
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User Guide
Gateway Profile
™
5/5.5